2 Helpful Votes
Sail Date: April 2017
We brought my parents on a Panama Canal Cruise to Celebrate their 60th Anniversary and ended up bringing their best friends who were celebrating their 61st Anniversary. Getting on the ship was pretty easy since we had the Marriott guys ... Read More
We brought my parents on a Panama Canal Cruise to Celebrate their 60th Anniversary and ended up bringing their best friends who were celebrating their 61st Anniversary. Getting on the ship was pretty easy since we had the Marriott guys (SpringHill Suites San Diego) to help bring our 12 bags to the dock!! Overall the Cruise was good. We had a few issues. The ship is old so there were quite a few mechanical problems. Plumbing seemed to be a huge issue on and off through the entire 16 day cruise!! The smell in some of the hallways was intensely horrible!! Many times the public bathrooms were closed due to problems. Not a huge issue for us but an issue when older folk who have issues walking have to scout out a working toilet. The Lido Deck Buffet had issues with the ceiling leaking water. Sometimes water would drop on your head, arm or actually into your food. Not sure I'd want to eat food that has ceiling water dripped into it... but the food was good. I also LOVE the fact they do not allow people to serve themselves at the Buffet. Admit it, we've ALL seen people who have NO IDEA that others eat from the Buffet too. I see people licking their fingers and then grabbing spoons to serve themselves. Just gross. The main Dining Room had great food but the service was HORRIBLY SLOW. We'd have to plan dinner over 2 hours prior to a Show to make sure we wouldn't miss it. My Time or Any Time Dining doesn't work on this ship. It would take 1-2 hours to be seated unless you arrived about 30 minutes before the dining room opened. LOVED the Piano Guy Tom Wolf. He made our vacation quite memorable!! The Veendam Dancers and Singers were quite talented and we really enjoyed their shows too. The only complaints I heard around me was at times the music was so loud it was actually not pleasant and the room was like a refrigerator!! By the end of the cruise, many people were coming in with pool towels to use as blankets. I think our biggest disappointment happened at the end of the cruise. We lost an engine so it took 21 Hours to get from the Bahamas to Fort Lauderdale. We arrived safely so that wasn't an issue and the captain kept us up to date... but disembarkation WAS an issue. Once we discovered we'd be arriving so late, they opened the front desk to assist passengers with travel issues. This was poorly handled, with lines wrapped all around the 7th Deck and people waiting for HOURS to be helped. As you'd assume, arriving 6-7 hours late, most people had missed their flights home. We travel a LOT and we planned our flights for as late as possible. But, once we arrived, they still refused to let us off the ship!!! Now, a TON of people had already missed their flights, so WHY would they keep people who COULD make their flights, stay on the ship. I would think THEY would become priority. This issue was Holland America's fault so they were responsible for rescheduling missed flights and for putting people up in hotels for a night if flights weren't rescheduled for the same day. I waited as long as possible before going to the Front Desk and DEMANDING to be let off the ship. They finally gave us new numbers and we were able to get all 6 of us off the boat and JUST made it to the gate prior to our flight!! We enjoyed the fact that this cruise line caters to an older crowd. My husband and I LOVE children, we have 4, plus 6 grandkids and have had 14 foster babies... but sometimes we like to just get away from a bunch of running and screaming kids!!! (which is now the new normal because parents today don't seem to think their children should behave when on vacation) We only did one excursion since they were so pricey but enjoyed ALL of our stops. They made getting on and off the ship pretty painless. All in All we had a nice time but with just a few tweaks, it could have been a FABULOUS experience!! Read Less
11 Helpful Votes
Sail Date: March 2017
This ship is so old that things are forever going wrong. The toilets throughout the ship did not work (fortunately not all at the same time). The ceiling in the buffet dining room needed to be mopped constantly or we would have been ... Read More
This ship is so old that things are forever going wrong. The toilets throughout the ship did not work (fortunately not all at the same time). The ceiling in the buffet dining room needed to be mopped constantly or we would have been rained on ( I don't even want to know where all that water came from). Our room and others had no air. There were no fans in the bathroom, so the whole room would steam up. I even resorted to showering by the pool on a couple of occasions. The railing on the back of the shop was missing for most of the trip, so there was no standing at the back of the ship at departures, which is tradition. The food was not great either. The meat was tough, chicken dry, and I don't even know how to describe the fish. And I hope you like bell peppers. I can't eat bell peppers and they were in everything! Friends had to change rooms because a pipe broke above their room and their room flooded. There were electrical issues too. The whole laundry room went out at once when every machine was full and of course it was when I was doing laundry. It too over an hour and a half to get someone to help us. I ended up spending over 3 hours doing laundry for one load. And to top it all off, one night the fire doors had an electrical malfunction and all closed. Everyone was stuck in place for almost an hour. Luck for us we were stuck in the buffet dining room with a bar (and no the didn't give us free drinks to keep us happy). This ship needs to be retired!!!!! I have been on another Holland America ship and had a wonderful experience. DON'T BOOK THIS SHIP! Read Less
1 Helpful Vote
Sail Date: March 2017
We wanted to do the Panama Canal cruise from Ft Lauderdale to San Diego. We did the cruise before from San Diego to Ft Lauderdale in 2010. All different stops except 2. (Guatemala and Puerto Chiapas) Enjoyed all the ports and ... Read More
We wanted to do the Panama Canal cruise from Ft Lauderdale to San Diego. We did the cruise before from San Diego to Ft Lauderdale in 2010. All different stops except 2. (Guatemala and Puerto Chiapas) Enjoyed all the ports and excursions especially the rum factory in Nicaragua and the jewelry making class in Columbia. Would I return to the ports again, probably not, but I can say I have been there. On this trip we missed seeing Panama City, my husband was born in the Canal Zone in 1946. We enjoyed the ship, (the size is just right for us). We were in cabin 711, a disable cabin because we always travel in an obstructed view cabin (which were sold out, so we opted for HAL to assist us a cabin) this is the first time to have portholes but the room was great. The room is larger to deal with wheelchairs (wish I could have the size every time BUT not disable). We always have early dining and love it and the food was better than our last cruise which was good also. Our dining steward was great as well as all the crew. The entertainment was good as usual but the Veendam singers and dancers were the best we seen. They COMPLIMENT each other rather than compete to see who can sing louder than the next. I did have one problem with the ship which was that the crew painted, varnished or cleaned some area near our cabin and the smell caused me to have a bad asthma attack that stay with me the entire trip, in saying that I want you to know that the front desk did move us to a different cabin till the smell was cleared from the area and did everything to help with the problem including chocolate covered strawberries and a note. Something that didn't happen on an other cruise line in the past. HAL is the best for customer service. Read Less
10 Helpful Votes
Sail Date: March 2017
After reading all of the negative reviews on Cruise Critic we were a little concerned about this ship. However, the date for the Panama Canal Cruis worked perfectly for us so we booked it. The ship is 21 years old and in reasonably good ... Read More
After reading all of the negative reviews on Cruise Critic we were a little concerned about this ship. However, the date for the Panama Canal Cruis worked perfectly for us so we booked it. The ship is 21 years old and in reasonably good shape for her age. We were in cabin 344 and had a lanai room which we really enjoyed. It was a lot of fun sitting out on our lounge chairs and watching the people walk by. We enjoy people so this was a great way to visit with various people on the ship. Our room was in good condition and the only complaint would be that the door leading out to the lanai was difficult to open. The chairs were comfortable for us, but the chairs did show signs of wear and tear. After all they do get a lot of salt water and intense sun, but we really didn't care what they looked like. We had open dining and that worked great for us. We generally went to dinner around 7 and were seated within ten to fifteen minuets. We enjoyed sitting with a variety of people. It seems 15 evenings with the same peopl might be a bit much. Service was great and the food was excellent. We did go to several of the shows and especially enjoined the Beatles review and the comedian. I do feel like the ship was lacking in activities on sea days. With 1450 passengers I would have thought that there would be two actives at a time to choose from. Oh, I forgot to mention that our cabin stewards were fantastic. We enjoyed their fun, friendly personalities and they made our voyage very pleasant. We enjoyed all of the ports, but I have to say that Puerto Chiapas is a pretty poor excuse for a port. The staff was very helpful and I have to say this overall we had a great experience. There were things that we could have complained about, but they were minor in the big scheme of things. If you want to go and complain and make your trip miserable, I guess you could find things to moan and groan about. But we concentrated on the positive things and had a wonderful experience. We may end up on this ship again because we are interested in going to the Amazon. Read Less
1 Helpful Vote
Sail Date: March 2017
Where to begin? We had no hot water on three occasions. One afternoon toilets would not flush. The dancing did not begin most nights until 11:30 PM despite the fact that most of the persons on board were well over 75 years old. The ... Read More
Where to begin? We had no hot water on three occasions. One afternoon toilets would not flush. The dancing did not begin most nights until 11:30 PM despite the fact that most of the persons on board were well over 75 years old. The shore excursion choices were limited, and for the most part not of high quality. The fitness center was adequate, but it was kept too warm for exercise, and there were no cups for water. There were a few free classes, but a charge for most. The excursion staff on board were rude and uninformed. Some of the ports we visited were not interesting and there was nothing to do but look at cheap souvenirs. The entertainment was mediocre. My thoughts on the cruise were similar to many others that I spoke with. Quite a few had cruised with Holland America had cruised with them on numerous occasions. They all concurred that this was the worst cruise ever and described the ship as "tired" in comparison to other HA ships. Read Less
16 Helpful Votes
Sail Date: January 2017
The itinerary and time of year. Very very old ship ! Cabin smelled upon entering eyes watered and sinuses hurt after 24 hours. It took a total of 3 days for them to look into the filter going into the cabin. It was almost black !! ... Read More
The itinerary and time of year. Very very old ship ! Cabin smelled upon entering eyes watered and sinuses hurt after 24 hours. It took a total of 3 days for them to look into the filter going into the cabin. It was almost black !! After a fresh one put in the cabin smelled so much better !! Come on holland America you know the ship is old change all the old filters please. A fellow passenger a few doors down had the same complaint filter was changed and found filthy as well !! Food was extremely mediocre! Shocked !! I was told that holland America food was suppose to be excellent, found out it is not good ! Entertainment was fair . Their was nothing to do during the day ! I know that holland America caters to older folks but my husband is 82 years old and he thought that there was not enough happening during the day and of course at night as well. I have no complaints at all with our cabins stewards they were wonderful ! Also our dining table waiter and assistant were great also ! All 4 of them were the highlight of our cruise ! also please holland America you guys can afford to put newer tv's in the cabins ! This was our first time on the holland America line and our last ! Read Less
8 Helpful Votes
Sail Date: December 2016
We selected this cruise to travel with friends during the holidays, and we wanted to go through the Panama Canal. The Veendam was a nice size ship and easy to get around. Embarkation and disembarkation were smooth, because the ship was not ... Read More
We selected this cruise to travel with friends during the holidays, and we wanted to go through the Panama Canal. The Veendam was a nice size ship and easy to get around. Embarkation and disembarkation were smooth, because the ship was not too crowded. The ship was attractively decorated for the holidays, and even Santa found the ship on Christmas Day! We had positive, negative, and average experiences during the cruise. First, the positives: - Jeff, the piano player in the Mix Bar was outstanding! He could play everything, and he gave interesting background information about the songs. We really enjoyed his "Name That Tune" games. - The Crow's Nest was a great place to read, play trivia, and enjoy Happy Hour. The staff (Keith, Jocelyn, Willie, and Jamaica) were attentive and efficient. - The food in the dining room was good, with a good number of choices available. We were happy to see that the portions were not huge. The desserts were really good. - The host at the dining room (Farid) always greeted us by name and he welcomed us like family. - The Lido Buffet had a salad bar area, where a staff member would create a salad to order. - The burgers at the Dive In were hot, fresh, and delicious! - Overall, the crew and staff were polite and friendly. - Regarding entertainment: The singing and dancing shows were very good. The mentalist was interesting and amazing. The Neptunes in the Ocean Bar were consistently good and attracted quite a few dancers. - The crew shows (Philippines and Indonesia) gave us a nice look into the heritage of the countries and the talents of the staff and crew. - They did a nice job on New Year's Eve celebrations. - I appreciated having Mass available on board. - We enjoyed having the Panama Canal movies shown prior to our crossing the canal. - Going through the Panama Canal was the most memorable part of the trip! What a feat of engineering! Be sure to read "The Path Between the Seas" by David McCullough before you go! - Our shore excursion in Puerto Chiapas, Mexico, took us to an elementary school, where we were able to give school supplies to the students, and they gave us a dance performance. The excursion also included a visit to a banana plantation, which was fascinating. - We also enjoyed our excursion to the National Aviary in Columbia. Beautiful birds of many species! - The Coffee Estate and Antigua excursion in Puerto Quetzal was interesting and included a nice meal. (Our bus broke down on the way, but a new one was sent within 30 minutes.) On to the negatives: - See below about the plumbing problems in our cabin and in public areas. - Smoking was pretty well controlled on the ship, except in the casino area. When we were in the Mix Bar, the smoke from the casino drifted into the bar. Seems like a door to close off the casino would solve this problem. - The Lido Buffet did not have any trays for passenger use, so it was tricky to (a) procure a table; (b) stand in line to get your food; (c) bring it back to the table; (d) get a drink. - Occasionally they would run short on plates and bowls. When the plates would arrive, you would have a hot plate for your salad or fruit, because the plate had just come out of the dishwasher. - We were surprised to see that there was a charge for some activities in the fitness center, such as pilates and indoor cycling. Seems like HAL could absorb the cost of having an instructor for those classes. - On-board activities choices were fairly slim. We played a lot of trivia, which was fun. Fortunately, we like to read, because sometimes that was the best (only?) choice. Footprint Analysis? - The Digital Workshop classes were often too crowded. - Be prepared for the avalanche of advertisements for Art Sales - yikes! - We chose Anytime Dining for dinner, but that didn't work out too well. One night we went in and there was a 90 minute wait. After that, we made reservations at 8:00, but that is later than we like to dine. We discovered that if we went at 7:00, we could usually get a table within 10 minutes. And then we would cancel the 8:00 reservation. Not sure why this was such an issue, as there were usually many empty tables available. - We were surprised that the bar service (both in the dining room and at the bars) was pretty slow. - We kept our cabin A/C at the coldest setting, but we didn't feel any coolness. Fortunately, we were not too uncomfortable. A/C in the Showroom at Sea Deck 8 left side was similar to the Arctic. Bring a sweater! - Except for Puerto Chiapas, the ports had no shops available where the ship docked. We tendered to Half Moon Cay and Cabo San Lucas, and the other ports were shipping container ports. And the average experiences: - There wasn't really anything special in the dining room on Christmas. Our friends told us to expect something like flaming Baked Alaska and dancing waiters, but that didn't happen. - The comedians and the juggler in the Showroom at Sea were OK. - Our shore excursions were OK, but usually involved a long bus ride, and we were only in the ports a short time. The Half Moon Cay Eco-Lagoon Cruise was nothing special. In Costa Rica, the Eco Tropical Mangrove River Cruise was OK, with quite a few crocodiles and some birds. The tour of the Flor de Cana Rum Distillery in Costa Rica was pretty good. In Cabo San Lucas, we went on the snorkel trip to Chileno Bay. The staff was nice, there was a simple meal (sandwiches and chips and fruit) and an open bar. However, there weren't that many interesting sea creatures to see, so people didn't stay in the water very long. Overall, the cruise was OK and we enjoyed it. I can't say that we would strongly recommend it to other cruisers. The Veendam is past its prime, and if you are looking for a cruise with a lot of bells and whistles, this isn't it. The crowd was older (lots of retirees) with some families, with generally well-behaved children. I'm glad we went, but I wouldn't do it again. Read Less
28 Helpful Votes
Sail Date: December 2016
Our holiday cruise with family, aboard the Hell-ship Veendam Maru, from 20 Dec 2016 - 4 Jan 2017, was truly a cruise from hell. It was marked by a series of unfortunate events day after day, that began with two USCG helicopter medical ... Read More
Our holiday cruise with family, aboard the Hell-ship Veendam Maru, from 20 Dec 2016 - 4 Jan 2017, was truly a cruise from hell. It was marked by a series of unfortunate events day after day, that began with two USCG helicopter medical evacuations of crewmembers (one from Half Moon Cay on 21 Dec and another plucked from the Veendam at sea on 22 Dec). (The ship reportedly sailed from Ft Lauderdale short approximately 40 crewmembers to begin with!)(Service in all departments suffered accordingly!) The following day, black water suddenly began pouring from many stateroom bathroom sink faucets and bathtubs, forcing us to use bottled water for a couple days. On 24 Dec, while our kids were touring Cartagena, their Lanai Stateroom #344 was flooded by water from a neighboring cabin and were relocated to an inside room for two days! (My son and daughter-in-law are both active duty US Army and were on their honeymoon!!) I was forced to make repeated trips to the guest relations front desk over the next few days to twist arms & ensure our kids would be compensated for the interruption of their vacation!!! When that problem was resolved, I began another series of visits to guest relations to resolve our HVAC issues in Lanai Stateroom #350. Bottom line: We prefer that our room feels borderline meat locker!! However, since day one, our cabin was never comfortable enough for human habitation. It felt like we were living in a Navajo Sweat Lodge or Tropical Rain Forest!! My wife's makeup began melting almost as soon as she applied it, and we often slept under just a sheet. We've now sailed on 12 HAL voyages & have never had a problem staying comfortable with our cabin thermostat set at the lowest possible point. Per Veendam's guest relations staff, who were in and out of our room several times per day throughout the cruise recording the temp, the temp was always 22-23 C which equates to 73-74 F! Several days into this process of dueling with the guest relations staff (again), and with no prospect of resolution favorable to our cause in sight, I finally took some direct action & personally handed the captain himself a note at the Mariner's Luncheon, demanding his staff of crack engineers fix our cabin HVAC system to our satisfaction!! However, our room remained forever overheated!! By the end of the voyage, Veendam staffers had proved that HVAC was indeed rocket science, as far as HAL was concerned. On the final night of the voyage I was granted a face-to-face meeting with the Veendam's Guest Relations Mgr. When I asked her for some form of compensation for our 15 days of extreme personal discomfort in cabin #350, I was told there would be none, but that I could take it up with the home office!! When I demanded a copy of her staff's temperature readings for my room, I was stonewalled once again!!! The final indignity: on the last night of the cruise after dining in the Rotterdam Dining Room, my daughter in law and I both suffered bouts of food posioning which made for a very uncomfortable disembarkation day and flight home!! The Veendam is a very old ship, a Jonah, and has a lot of problems!!! Considering the condition of its HVAC system, perhaps the Veendam should avoid the tropics and concentrate on sailings to ALASKA & N Europe!! HAL Cruises - Never Again, Baby!!! Very poor customer relations!!! Read Less
15 Helpful Votes
Sail Date: December 2016
This was my 7th Holland America cruise and probably the last. Holland America has become the Macy's of the cruise industry. They hope to attract Nordstrom clientelle while offering Penny's level service. First, let's ... Read More
This was my 7th Holland America cruise and probably the last. Holland America has become the Macy's of the cruise industry. They hope to attract Nordstrom clientelle while offering Penny's level service. First, let's start with the itinerary. There are far too many sea days on this cruise, especially when you are stuck on an old ship with zero in the way of onboard activities (unless of course you want a foot-print analysis or teeth whitening). The time in each port is also VERY short, so you don't have time to see anything. Where the ports are, you have to travel between 1.5 and 2 hours each way to get to anything. The excursions are limited and the companies HAL uses for them are sub-par. In keeping with HAL's extreme cost cutting, the ship goes very slowly between each port which is why the time on shore is so short. The Veendam is old and not well maintained. Parts of the ship were freezing while others were saunas. They never seemed to get the temperature controlled anywhere on the ship. The "Retreat Bar" on the lido deck does not appear to have been maintaned for several years and there is rust all over the swimming pool. Windows are not kept clean so views are diminished. Also, the key cards never worked for more than a day or two (no, I did not carry it near anything that would have demagnetized it - I made sure after the THIRD time). I had to have my card replaced 9 times. Service is decent and sometimes excellent WHEN YOU CAN FIND SOMEONE. Bars are poorly staffed. The main dining room is a nightmare. HAL seems to have cut the staff to the bare minimum resulting in PAINFULLY SLOW service and frequently cold food. If you did want to order a beverage, it was impossible to find the person to take the order. You would think HAL would at least staff the areas where additional income is generated. Service in the Lido was nonexistent. The food lines are staffed by non-english speakers who have no idea what is in the dishes they are serving. If you ask a question, you are given a blank stare. A strong word of caution to anyone with food sensitivities or allergies: there is no training for the staff on the dangers of cross contamination. The same utensils are used for everything. My mother and I both have celiac disease and got sick eating from the Lido. There are few if any activities on board. The culinary arts center is bare bones and the chefs who do the demos are difficult to understand. The culinary arts director, Samantha was very good, but limited by the ship and the other staff. I tried to go to a couple of the computer classes but they were always too full. The shops are small and poorly stocked. HAL has opted to "sell" boutique space to Levian and other big jewelry companies instead of offering items people may actually need or want. I needed to buy some hand cream and none was available on board. We were in one of the Neptune Suites and the concierge in the lounge, Jeanna, was very good. Her back-up concierges, however, were less than stellar. They seemed to want to sit and play on the computer rather than help people. Jeanna should run the training for this lounge. Our two stewards (Dwi and Andri) were wonderful. Friendly, attentive and so very helpful with everything. They were one of the good things on this ship. The Neptune Suites seemed smaller on this ship than on other ones. If you have it configured with two twin beds, the layout becomes odd. There are no drawers for clothes storage in the closet so you have to use the ones on the opposite side of the other persons bed. Some thought should be given to good room layout for people not sharing beds. I would not recommend this cruise or this ship to anyone. We enjoyed seeing the canal and hearing the commentary (commentator was wonderful) but the other days on the ship and on shore were more than disappointing. I would also not recommend Holland America anymore. Service and quality have gone down on all their ships (I have been on three HAL cruises in the past 2 years). If you are looking for a Panama Canal cruise, do your reasearch. Look for one with more ports and/or longer port stays. Read Less
3 Helpful Votes
Sail Date: December 2016
We chose this cruise with the purpose of experiencing the Panama Canal. Cruise ships are not my favourite way to travel but this was a good option as we were traveling with an older relative. The veendam is a mid-sized ship and we think ... Read More
We chose this cruise with the purpose of experiencing the Panama Canal. Cruise ships are not my favourite way to travel but this was a good option as we were traveling with an older relative. The veendam is a mid-sized ship and we think that it was only a little over half full so it was very comfortable being on board. The other passengers are generally older so it does have a genteel feel to it. The restaurants and bars are very good and the ship is well presented and clean even though it is 20 years old. We also liked our balcony cabin. The major downside of the cruise was the short time in ports and the long bus rides to get to a number of destinations. The shore excursions offered by holland america were also relatively expensive. That said we did enjoy a number of the ports that we called in at. The cruise is relatively expensive and we think that we would have liked to spend longer in a umber of destinations so would be quite wary of cruises in the future. There are more interesting ways to travel. Read Less
13 Helpful Votes
Sail Date: December 2016
Living in Florida we've been on several Carribean cruises and looked forward to the Panama Canal and it's Pacific ports. The size of the Veendam was great. Easy to get around on and not too crowded. The ship does show it's ... Read More
Living in Florida we've been on several Carribean cruises and looked forward to the Panama Canal and it's Pacific ports. The size of the Veendam was great. Easy to get around on and not too crowded. The ship does show it's age. The crew for the most part was very efficient and polite. The head office staff not always so, more on that later. The main dining room food was good but nothing special. They stressed presentation. The service in the main dining room was spotty and on the slow side. The food in the casual dining area was quite good and there was always a nice variety. The main showroom was ok on the lower level but the seating on the upper level was very uncomfortable. The seats were worn out and very hard to sit on plus the backs are very short and hit you in a very uncomfortable place. The ships singers and dancers were very good but the rest of the entertainment was very spotty as were the daily activities. Kitchen tour was nothing more then a quick walk through with no narrative. The gym was clean and adequate. I used it almost every day. Back to our issue with the main office staff. We had two issues with our room. 1, an inconvience. The tub drained very, very, slow. When you finished your shower you were standing in 2 inches of soapy water. It took 3 calls to get it corrected. All the front desk would say was that they reported it to engineering. The 2nd is was a health issue. A substance was blowing out from the air conditioning vent in the room . It appeared to be dirt or mold. Dark particles covered the area beneath the vent. My wife has asthma and was having breathing problems a few days befor I discovered the particles. The discovery was a fluke as the room stewards really were doing a great job taking care of our room. One morning after the room had been cleaned, I had placed a sheet of white paper on a shelf under the vent when I went to retrieve it I noticed it was covered with particles. I notified room service and the front desk. The area was cleaned but the problem was not resolved. I contacted the front desk once again as my wife had to visit the ships Doctor, where she was treated for her breathing issues. I took pictures of the area covered with the particles and actually collected some to show the staff. The didn't seem interested but did send engineering once again who put a filter behind the vent. The next morning the particles were back again and back to the office I went. I stated I thought it woul be right for them to pick up the charge for the ships doctor but they stated the couldn't be sure that's what caused the breathing problem. They then upgraded our room. They never seemed to take me seriously that there was a real issue. Just another complaining customer. After departing the ship in Fort Lauderdale Fl. We drove 3 hours straight to our Doctor where she was treated. This was not our first cruise on Holland American but it might be a while befor we try them again. Read Less
5 Helpful Votes
Sail Date: November 2016
This was my third Holland America cruise, and the Veendam is a huge dissapointment. The ship has numerous infrastructure issues. The climate control system is a serious problem Our cabin was very hot at the beginnin of the cruise. It ... Read More
This was my third Holland America cruise, and the Veendam is a huge dissapointment. The ship has numerous infrastructure issues. The climate control system is a serious problem Our cabin was very hot at the beginnin of the cruise. It took 4 days to get someone to look at the air conditioning and the best that could be done was to increase the air flow. The thermostate dial does not work. On the final leg of the cruise the air continued at the same rate. We went from a cabin temperature of 80F to 60F. Almost every guest we spoke with was haveing the same issues. Another serious issue was the floors. There are large gaps between the carpet and the actual floor, which is a serious issue with so many seniors on board. At least 4 of the public men's rooms had urinals marked "out of order." On the final morning there were no announcements being made to help co-ordinate disembarkation. Passengers finally started to converge on the gang way and it was chaotic and tense. As I understand it the Veendam is being retired in 2018. Apparently Holland America has elected to patch problems rather than do anything to maintain the ship. Read Less
34 Helpful Votes
Sail Date: November 2016
This cruise really wasn't our first choice, but when the earthquakes hit Italy we decided to make an adjustment in our "to do list" of cruises and moved a Panama Canal visit to the top, and we're glad we did. We read ... Read More
This cruise really wasn't our first choice, but when the earthquakes hit Italy we decided to make an adjustment in our "to do list" of cruises and moved a Panama Canal visit to the top, and we're glad we did. We read all the reviews about the Veendam, some of which weren't all that great, but decided we'd give it a go anyway. We're glad we did. The Veendam is smaller, so a more manageable passenger list. We enjoyed the feeling of smaller and didn't miss the crowds. We selected a lower veranda room, with a door to the deck. While that didn't give us a private deck, it did give us an option of sitting outside and watching the world go by. The deck was generally busy, but never packed with folks doing laps. We did a few miles ourselves. The room was spacious enough for the two of us, with a bed that seemed to span a couple counties. (We have a queen at home.) We were midship across the hall from the laundry room, but we didn't hear anything from that area. The room was quiet, with only the sound of ships make when underway. The crowd tended to the older set. Fifteen days in November isn't prime time for kids, so expect mostly retired or almost retired folks. There were some who were younger, particularly those from outside the United States, but Medicare eligible led the way. One of the knocks from the reviews we read was the entertainment. While generally not nightlife folks, we attended the main show every night and were consistently impressed with the quality and the diversity of the performances. The dance crew and ship singers were on their final leg and did a great job with the four shows they headlined. We also had comedians, a magician, singers, a pianist, a harpist, and others who were hard to characterize. We didn't have a show that wasn't engaging and entertaining, although magicians are near the bottom of our collective list of acts we enjoy. Each night we could count on a strong 45 minute performance. Other entertainment outside the theater captured our attention as well. Our table mates enjoyed the violinist who performed nightly in one of the lounges, while we spent each evening listening and participating with Jeremy, the piano guy in the Mix. His was a well planned, well executed piano cover of tunes from the 50's forward, with a special focus each night. The seating was limited, but packed every night. We ended up standing more than one night as his music drew people in consistently. There was also a more mellow trio that did covers in a larger lounge, and the house band played about half the time in the Crow's Nest, usually nights they weren't in the show. All had a good following. Dinners in the dining room generally were fine. As with any restaurant some dishes were better than others. The salads and soups were the most consistently good, while the desserts probably the most uneven. We didn't have a bad dinner, but fifteen days weren't filled with exceptional. Good to very good, but not consistently exceptional. Portion size was not excessive, for which we were thankful. You can only walk so many laps. Our servers were attentive, but meal times varied some, which probably is a kitchen issue. We had first seating so our longest meal was about 1 and 1/2 hours, shortest, just under an hour. Had we not been at a great table we probably would have shortened this, but conversation sometimes got in the way of looking at the menu. We ate most of the rest of our meals in the Lido or, when we had early shore excursions, did room service. We did eat one breakfast and the Mariner's luncheon in the dinning room, but the rest was elsewhere. My wife generally did fresh fruit and a pastry, while I went for the fried eggs, plus bacon and the rest. I noticed the scrambled eggs were made from packaged eggs, while the fried eggs and omelettes weren't, hence the fried eggs. Even after 15 days we could find something different to eat at lunch. We visited the pizza shop one day, the burger bar another, the taco bar a third, and you get the idea. The hottest ticket, as far as food goes, was the ice cream corner. Lots of daily visits by some folks, and not necessarily the folks we saw walking or in the gym. Some reviews mentioned cleanliness or lack thereof. We didn't see any of that. Actually we saw constant cleaning going on, from washing walls, to vacuuming, to polishing rails, and on and on. One really cool cleanliness item was the hand washing stations on the Lido deck. You put your hands in these cylinders and in twelve seconds they are washed and rinsed with warm water, assuming you aren't the first to use it in a hour or two. Nifty way to fight the germ war. We felt the ship was well organized, from initial embarkation, to shore excursion management, to disembarkation. Biggest issue was the inability of folks to follow directions, which is a heredity issue, not one created by the ship or its crew. Final thought is we truly enjoyed the trip through the canal, which is really what this is all about. We were out of deck for about seven hours during the transit and it was fascinating. Someone, which I still can't fully understood, announced to all around that the whole day was really boring and stupid. Unbelievable. We went on this cruise to do the canal, which we did. But we also learned a whole lot about coffee and bananas and folks who take cruises. If you enjoy complaining, you'll find stuff to complain about on this cruise, but that would probably be true of anything you might do. Lord knows we had a few folks who couldn't find anything like it was at home. Wish they would have stayed there. If you enjoy people and seeing places you'd generally not be able to see this is a good opportunity. Read Less
13 Helpful Votes
Sail Date: October 2016
Lets start from the first. I am Blind and travel with my wife, and guide dog. I booked the trip on the phone last minute with Holland America. I requested and was assured that our luggage would be taken direct to the airport, and it was ... Read More
Lets start from the first. I am Blind and travel with my wife, and guide dog. I booked the trip on the phone last minute with Holland America. I requested and was assured that our luggage would be taken direct to the airport, and it was included in the airport transfer. The airport was about 1 half mile from the port. When we boarded the ship it was older, and showed the age as one would expect for a 20 year old ship, but still nice. Our cabin nice, cool not cold, and clean. Crew was great as they usually are, First night in dining room our meal took almost 2 hours to be delivered, there were only 4 waiters for each side of the room. We later learned that this ship has less crew that any other ship with the exception of the Prinsendam. The dining room food was poor quality, the prime rib was tasteless and tough, I tried a steak and had trouble cutting it, you could tell they were no longer prime or choice cuts. Every thing went up in price while service and quality was cut. My wife tried throughout the cruise to take photos but you had to go to the open top deck as the windows had not been washed throughout the cruise, not even when we boarded. On day two our Air and all the air for the port side of our deck stopped working, this was never really fixed, we and every room on the port side were issued fans. The theater and crows nest were so cold even we could not sit there. Private contractors were in abundance on the ship. Pinnacle grill went up to 35.00 per person service and quality was good, no air on one night and was extremely hot in there with outside temps in the high 90's and humidity levels at 100 %. Lido food was of better quality and flavor than the dining room, staff in Lido was excellent, we had dinner at Lido most nights, ( best grilled lamb chops I have ever had) Mexican BBQ on Lido was great.  Ports on the Pacific side were not cruise friendly, real third world conditions with swarms of children begging for one dollar everywhere so that you could not get through them, sewage draining into the streets and passengers stopped getting off for fear of their safety. The canal was spectacular we entered late due to congestion and it was dark by the time we arrived at the Pacific locks, no fault of the ship. Cabo was nice. Excursions were few and not that interesting Bus rides around town, my wife was told by one driver that he was their security and do not leave his sight, rush through the people begging and get back on the bus, (it was that way in every port except Cabo). Our flight information was requested by the desk and we even checked to ensure that our info was submitted correctly,  again we were assured our luggage was going direct to the airport, tags were issued with the flight info and attached to the luggage. Our luggage is now in the possession of Intercruises San Diego, and is being shipped back to us at our expense, (My wife thinks the front desk supervisor was angry after she came to the room in a foul mood and said yes its hot in here, have a fan) as there is no longer a record of us having the airport transfer nor holland tags on our luggage. We were given $100.00 room credit total for 14 days without air, although half the ship had no air so I guess they couldn't give every one credit and still make a profit. The crew were friendly and helpful, the management on the level that passengers interact with had an I don't care attitude, we later found when our toilet would not stop filling at 4 am and the bathroom had a half inch of water in it that the only time an issue was even logged on our room was when we checked with the lower level desk staff wearing tan to see if they had finished working on it. Hours after reporting the bathroom flood, we had to find the room steward and ask him to clean it as they had not logged it, and had not informed him. The deck chairs on the promenade are reserved except for two on each side, I could no longer sit and enjoy the sounds and smell of the ocean. My wife who always said she could live on a cruise ship doesn't want to take another cruise too soon. All in all the consensus aboard was I can't wait to get off this ship. Holland seems to be nickel and diming passengers everywhere onboard. New uniforms for the staff are khaki pants a white casual shirt and an orange cloth belt, (the belt being the only way to Id them from guests) feels like a carnival cruise. Oh well that was our adventure, the Canal was great. Read Less
Sail Date: October 2015
We previously sailed with HAL to Alaska. That was almost flawless so we were disappointed in the Veendam and some of the shore excursions. The cruise began with electrical problems on the ship which delayed our departure from FL by over ... Read More
We previously sailed with HAL to Alaska. That was almost flawless so we were disappointed in the Veendam and some of the shore excursions. The cruise began with electrical problems on the ship which delayed our departure from FL by over 5 hours. Thus, our shore time in Cartagena, Columbia was cut short by 2 hours. Our guide was an independent and she did her best to give us a good tour in less time. Transiting the Panama Canal was fantastic, what an engineering marvel. Our cabin was on the fantail so we could see both sides of the canal from our balcony. Our tour in Costa Rica was OK but too much time on the bus. The tour in Nicaragua was by an independent and he did a fantastic job. The tour in Guatemala was so-so and 3 hours on the bus round trip to Antigua. The street vendors were very pesty. One lady followed us all over town. Our stop in Huatulco, Mexico was great. Again, we had an independent tour guide, just 4 of us in his air conditioned SUV. What a nice place! Lastly, we stopped in Cabo San Lucas, Mexico. We should not have taken a tour and just walked around town or taken a taxi. The tour was in a run down bus, the guide San Jose Del Cabo for over a hour. He and the bus driver were almost 1/2 hour late picking us up. The town leaves a lot to be desired unless you wanted to eat somewhere. The tardiness caused us to have a 10-minute stop at the glass blowing factory and we just made it back in time for the last tender back to the ship. (This was one of Holland's recommended tours.) We had a broken shower line in the cabin that flooded the bathroom floor, there were some air conditioning problems in the cabin and around the ship....showroom was like a refrigerator. One of the dining room staff was the worst waiter ever. Disembarkation was horrible and we missed our train home and had to wait another 3 hours for the next train!! Read Less
3 Helpful Votes
Sail Date: April 2015
This was a trip of a lifetime for me. at the age of 12 year i was intrigued by the panama canal and finally at the age of 64 years i was going to experience it. Veendam was just wonderful. nice size, very comfortable, fantastic crew, ... Read More
This was a trip of a lifetime for me. at the age of 12 year i was intrigued by the panama canal and finally at the age of 64 years i was going to experience it. Veendam was just wonderful. nice size, very comfortable, fantastic crew, food etc etc. I have travelled holland america 3 times and thoroughly enjoyed myself each time. Embarkation and disembarkation were very smooth and hassle free. Some shore excusrions left a little to be desired...more the fault of the operator i suppose. some long drives in appalling traffic and minimal time, maps, directions etc when you got there. far too little time in cartagena unfortunately - and too many stops at shops and shopping centres associated with the ship. The panama canal transit is amazing and the american woman that gave the commentary throughout the transit really knew her stuff. 10 points to her. My travel agent very kindly included a night at the pinnacle restaurant. some staff there tried just a little too hard to make me feel comfortable as a solo diner, assuring me that they could deal with any complaints if i had any ? i had no complaints at all about the food or the wine and kept my counsel as regards their fussing. but it kind of marred a pleasant experience. Everything was just the way i expected until it came to settling my onboard account. On the night before we were due to arrive at fort lauderdale i went to the front office to settle my account. i had previously given holland america my normal visa card details on embarkation for their $60 per day pre-authorisation. on the last night however i decided to use my mastercard travelers card on which i had loaded usd's for my vacation spending. i asked if that was permissable. they said it was and so i paid my on-board account and asked for $250 usd cash advance to pay for some extra tips. just over $600 usd total. The next day after I had flown to San Francisco I checked my card balance and to my horror I found that the Front Desk had taken their money and then pre-authorised another $600 USD plus a charge for $400 plus a charge for $257.50 which were the onboard amounts That left my travelers card with virtually nothing left that i could access. frantic calls to hal guest relations and at their direction, to the card issuer, resolved nothing. Hal denied reserving the extra money, then the card issuer said they couldn't release the money until hal advised them to do so. i was stuck in san francisco for 5 days with just $179 usd available balance. almost 3 weeks after i returned to australia the available balance was finally restored to the travelers card. way too late to use for the last few days on my vacation in the us. hal guest relations inaction in seattle has left me seething. The failure of the front office staff on the ship to mention they were going to pre-authorise vast amounts of money from the card on the last night left me with a dismal and meagre stay in san francisco. fortunately i had prepaid my hotel and supershuttle transfers. Overall a great cruise on a lovely ship and a bad taste left in my mouth by a weird policy and worst of all a guest relations department that were no help or no use at all. Read Less
3 Helpful Votes
Sail Date: March 2015
Though this is a negative review, there were several highlights on this sailing and excellent staff members including Angeli and Monica at guest services; our stewards, Hasan and Bambang; and Lisa, the ship’s enrichment lecturer. In ... Read More
Though this is a negative review, there were several highlights on this sailing and excellent staff members including Angeli and Monica at guest services; our stewards, Hasan and Bambang; and Lisa, the ship’s enrichment lecturer. In addition, the friendliness of fellow guests; generally well-executed shore excursions in beautiful, somewhat difficult-to-reach ports in Colombia, Nicaragua, Guatemala; and the fascinating Panama Canal helped improve bad moods and even elicit some smiles. There were problems normally worth mentioning, but the glaring rupture was the ship’s condition. Missed ports and mechanical malfunctions might happen on any sailing. But based on the unscheduled dry dock last fall, continued operational issues prior to this sailing, and the more serious impairments on this sailing, HAL is not giving the Veendam the time and resources to make adequate repairs. Fellow passengers mentioned sailing the Veendam two years ago from Hong Kong and noted shocking deterioration on this voyage. Furthermore, according to an entertainment staffer, HAL plans to remove the Veendam from its fleet in the near future, which helps explain the lack of care. However, that's not acceptable. These are issues which cause health problems. I’m referring to recurring sewer gas smells, diesel fumes, brown water/plumbing issues, and according to fellow guests in other staterooms, inoperable air conditioning controls which led to breathing trouble or laryngitis. Sewer gas mishaps could be detected in different areas of the ship on different days as if they were rolling brown-outs. What will likely cause the most anger is HAL Corporate's utterly inadequate apology and compensation for the ship's disrepair leading to two missed ports and abbreviated stays at other ports. A 20% future cruise credit does not help passengers who cannot cruise again or, understandably, will not want to. Carnival, which is not a premium line like Holland America, but is HAL’s parent company, refunded $25 for missing Grand Turk for at least one sailing on the Magic. That wasn't enough either, but it means HAL clearly has the ability to offer options other than future cruise credit. Then why was Corporate so rudely inflexible? There’s more. According to Captain Eric van der Wal, the need to exchange Zihuatanejo for another port was known three weeks in advance (due to damage at Zihua’s tender port). Guests, overall, were not informed, meaning cancellation with private tours took much time and expense (e-mail at sea is very slow) than it should have. A preventable snag and one that's entirely HAL’s fault for not communicating. The worst, in my view, is that HAL’s policies and procedures put the Veendam’s staff in the line of fire. For example, fellow guests told me they’d cancel their hotel service charges because they were that angry. Guest relations faced long lines of furious passengers. The cruise director, chief engineer, and the captain bravely held a talk to discuss the ship’s situation. When asked what message they could give HAL Corporate to inform them they needed to do more, van der Wal answered he was very sorry, but he could basically do nothing to influence corporate policy. Holland America must realize that on top of this undue stress, sewer gas/diesel fume/plumbing-related health issues affect their crew more than anyone. They owe the Veendam crew an even deeper apology than the guests. Note, I am not saying “please.” They must do this. It would be wonderful to sail with this staff again, but I cannot recommend this ship. Dry dock apparently didn’t help. Holland America needs to transfer the Veendam's deserving crew to a quality vessel ASAP. This absolutely cannot be how “Abandon Ship” works if they want to have repeat business, to repair their formerly good reputation, and to keep their talented staff.   Read Less
4 Helpful Votes
Sail Date: February 2015
This was our 8th cruise with 5 different companies and was our worst ever cruise experience. I therefore wrote detailed letter to Mr Stein Cruise, President and CEO, and awaited a reply before commenting. The response from a ‘Special ... Read More
This was our 8th cruise with 5 different companies and was our worst ever cruise experience. I therefore wrote detailed letter to Mr Stein Cruise, President and CEO, and awaited a reply before commenting. The response from a ‘Special Adviser’ in the ‘Office of the President’ merely reiterated the trite and clearly unsatisfactory information we were given before and during the cruise. Boarding was delayed due to ‘Operational Concerns and Adverse Currents’ causing late arrival and departure. Navigation of the Caribbean has been well documented over five hundred years so there should not have been any navigational surprises. The first morning the water supply failed and brown rusty water appeared when the supply was restored. In our cabin the toilet then failed, flooding the bathroom with soil water which took all morning to fix. At midday the Captain announced that, due to our late departure, (2 hours only), our itinerary had been changed, delaying entry into the Panama Canal by a day and omitting a call at Puerto Chiapas, (Ixtapa), Mexico and confirmed this in a letter giving our revised schedule. I pointed out to the Future Cruise Adviser that there was a discrepancy in the information we had been given. To commence a 1,150 nM voyage with a passage plan that did not permit a half a Knot increase to the scheduled 18 Knots was not believable on a ship with an advertised speed of up to 22 Knots. The basis of any business has to be honesty and trust, which had clearly been compromised. Later, the Captain announced the decision to abandon the call at Cabo San Lucas, Mexico due to ‘Technical Issues’ which limited our speed. A confirmation letter followed with an offer of a Future Cruise Credit of 20% of the base fare of the current cruise as compensation. We select cruises on the basis of the most interesting itineraries with the least number of days spent at sea. The loss of a second port of call in addition to shorter visits to earlier ports and the addition of 2 extra days at sea were very frustrating. At a public meeting on board, the Captain and Chief Engineer explained that the ship had been operating with one of it’s five power units out of action, reducing our speed for the entire voyage. Considering all the circumstances it seems probable that the ‘Operational Concerns’, cited as a cause of the late start, was the same engine problem occurring on the previous voyage to Fort Lauderdale. Lack of power to run the desalination plant on the way to Fort Lauderdale would account for the fresh water tanks running dry and the sludge in the bottom of the tanks being disturbed when supplies were restored. At our age future plans have to be short term and dependent on our continuing physical capability. The offer of a 20% Future Cruise Credit is not compensation as was vehemently expressed from the floor at the public meeting on board. A cash refund, however small, is the only practical recompense for the disappointment and frustration that we feel. Both the Captain and the Cruise Director stated that they would like to do more but this decision was made by the Company Administration. The response from the ‘Special Advisor’ did offer an on board spend of $250 each in addition to the offer of a 20% Future Cruise Credit as a gesture for the plumbing difficulties we experienced in our cabin. However Holland America have proved themselves to be a company to avoid and we will not sail with them again. Read Less
2 Helpful Votes
Sail Date: February 2015
First time ever cruisers so have only anecdotes from friends who are more seasoned cruisers and our own expectations to base our comments on. Staff and service were excellent, definitely a strong point for HAL. Entertainment was ... Read More
First time ever cruisers so have only anecdotes from friends who are more seasoned cruisers and our own expectations to base our comments on. Staff and service were excellent, definitely a strong point for HAL. Entertainment was plentiful and enjoyable. Food was very good. The Veendam itself is showing it's age. Perhaps mechanically as well. Problem 1. Late departure. We were held in a large hall for a few hours before being allowed on board. HAL had arranged transport to a shopping center for those who wished to take advantage of it. Supposedly the delay was due to wind and currents on the inbound journey. Bah! Sea conditions are well known to every cruise line and captain. Problem 2. Late arrival in Columbia, again supposedly due to weather. Shouldn't the weather that delayed arrival in Fort Lauderdale have been pushing on faster in the other direction? Not such a big deal, but as a result our call in Ixtapa, Mexico was cancelled. Problem 3. Cabo San Lucas port stop cancelled next due to a an issue with one of the 5 engines, that meant we were unable to reach the necessary speeds for a meaningful stop there. That meant all Mexican ports were cancelled (2 of the scheduled 6), so we spent 4 days cruising past that country. The poor rating for the shore excursions is because we missed one third of them. The excursions we took in the other 4 ports of call were all great, with great guides, and well worth taking. Problem 4. HAL said they would give a 20% discount of the base cost of this cruise to apply on a future cruise. Big deal. Discounts are always available. I think there were other, more immediate, measures that might have been taken to mollify upset passengers. Problem 5. HAL made this "discount" non-transferable and a new cruise needs to be booked within 1 year. Due to the age demographic of the passengers, and cost of cruising, many will not be able to take advantage of the discount within the time restriction, if ever. Problem 6. Due to other commitments and extended travel plans we were not able to answer their on-line passenger comments before the site was closed. Seems to us that they were rather quick to do this? Why? Virtually all passengers were annoyed with the treatment given by HAL. Some said they would send registered letters to HAL about this fiasco. We had to voice our displeasure via snail mail too. Annoyance 1. My wife felt there was too much emphasis on shopping, both in ports and on board. Kudos 1. The Microsoft seminars were excellent as were presentations on the ports and pirates. Kudos 2. Because this was a Panama Cruise we had Teddy Roosevelt on board and his portrayer was excellent with informative and entertaining programs. As we crossed the Canal Teddy was out there in character and his Panama suit. Well-done HAL and Medora/Teddy Roosevelt National Park! Read Less
2 Helpful Votes
Sail Date: February 2015
Very disappointed in port visits. Ship was late leaving port, we missed two ports completely and others cut short. Management first blamed ocean current issues from prior voyage, then later generator issues. Kept changing what was ... Read More
Very disappointed in port visits. Ship was late leaving port, we missed two ports completely and others cut short. Management first blamed ocean current issues from prior voyage, then later generator issues. Kept changing what was the true issue. We never felt they were honest.. Interestingly travel mate met a woman who had actually traveled on the prior cruise. She shared that the ship had engine/generator issues on their trip, resulting in similar issues. When we left ship in San Diego, Veendam was boarding the next group of soon to be disappointed travelers. Holland America offered a 20% discount on NEXT booked cruise. Why would we trust them again? OF NOTE, the crew was great , made every attempt to be nice. Service was good, food fair. Read Less
Sail Date: February 2015
We had a previous cruise with HA to Alaska and enjoyed it every much. Disappoined in this cruise as a poorly done maintenance issue caused us to miss two ports. The ship was clean and staff courteous and efficient. The food was average. ... Read More
We had a previous cruise with HA to Alaska and enjoyed it every much. Disappoined in this cruise as a poorly done maintenance issue caused us to miss two ports. The ship was clean and staff courteous and efficient. The food was average. We agree with previous reviewer that the bar staff tried to help us forget all the problems. One of our biggest problems was a terrible internet service. Overpriced and we couldn't get a connection. Note to all, think hard before choosing one of these older ships for your money. Read Less
Veendam Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.6
Enrichment 3.0 3.5
Service 3.0 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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