Our cabin was on the main deck in the back. We planned this on purpose as we had a room and our children also had a room and we wanted to not have to worry about their noise or etc. There is noise on the back of the ship and the rooms are ... Read More
Our cabin was on the main deck in the back. We planned this on purpose as we had a room and our children also had a room and we wanted to not have to worry about their noise or etc. There is noise on the back of the ship and the rooms are tight but they were efficient and the kids nor my husband or I minded. The beds were nice and firm, the room attendants were very attentive and we slept well.
We did have plumbing issues toward the end of the cruise and I was not pleased with that. We felt very neglected by the hotel staff when we reported the issue. We sensed an issue would arise as a neighboring room had an overflowing toilet and our toilets were not flushing immediately so we brought this up and nothing was said or done and no apologies made. Then upon return from our day in Mexico we came back to an overflowing toilet and a room filled with a horrid smell. I called immediately and was told it was reported. No appologies. No regard at all. 30 mins passed and nothing. Not a call, not a person nothing. I blame the front desk entirely on this. They were short, unapologetic. In fact they really were my only complaint for the entire vacation. All other staff is so wonderful it's a pity and a shame that the front desk is not held to the same standard.
Nothing was done until my husband walked to the front desk and demanded a cleanup and attention to the problem. A special cleanup man came with a spray bottle and then called and said it was clogged. No kidding. Appearently me mentioning it twice was not enough to warrant response. He literally sprayed it down and wiped it with the towel we threw on the floor to cover the original spill over of vial waste!! In my book that is not a clean up. Luckily we had a second room for the kids and had to change for dinner there. The smell was overwhelming. I left for dinner with my kids and my husband had to wait for someone to arrive. No one did but our room steward who was terrific came and promised to have it cleaned and that he would be sure someone would take care of it. He did. He did the best with the smell but for the remainder of the trip it had a lovely RV toilet smell. Like one before a pump out. Yuck. It did put a damper on the tail end of or trip. Read Less