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6 Cruise & Maritime Voyages Vasco da Gama (Cruise & Maritime Voyages) Entertainment Cruise Reviews

Price and itinery lead to this cruise. It was a mistake. Too many surly bar staff who were unable to smile. Same for reception staff who were actually rude at times. The attitude on the ship was "you will do what we say and if you ... Read More
Price and itinery lead to this cruise. It was a mistake. Too many surly bar staff who were unable to smile. Same for reception staff who were actually rude at times. The attitude on the ship was "you will do what we say and if you don't like it, too bad" It was a case of, "We will ask the questions". Open hostility at times. Senior crew were inexperienced and kept telling us that they had to get answers from head office. You could never get a straight answer. Cruise director was promoted from being a singer. She used her new position to make herself, and singer/boyfriend to be front and centre of all entertainment. Other singers were excluded so they argued amongst themselves and told the passengers. There was no control. Dancers were great. Some of the bar waiters were very good. Worse thing was, when things went bad, the pasengers were told nothing or were lied to. Read Less
Sail Date March 2020
We went to this overnighter to get an idea of if we would like being on a cruise ship, I found the Vasco Da Garma to be dated, looked a bit 1990’s to me, the cabins were small as expected but had stains and broken fixtures. The food was ... Read More
We went to this overnighter to get an idea of if we would like being on a cruise ship, I found the Vasco Da Garma to be dated, looked a bit 1990’s to me, the cabins were small as expected but had stains and broken fixtures. The food was average to poor and small portions, there is very little to do onboard unless you just want to drink and sit in a sun lounge all day, the entertainment for the night was a Fringe World circus act called Yuck Circus that was an absolute load of crap, this was confirmed by all in our group of twenty. For this headline act to be aloud to be on the ship shows me their contempt for their customers. There would be nothing for a child or teenager to do if you were travelling with one, It has put me off ever going on a proper cruise. Read Less
Sail Date February 2020
We had a large booking for an overnight stay on the Vasco Da Gama. The ship itself was okay for the rating and expectation (tiny cabins and small pools) but the behaviour of the staff was the worst I have ever come across! They were rude ... Read More
We had a large booking for an overnight stay on the Vasco Da Gama. The ship itself was okay for the rating and expectation (tiny cabins and small pools) but the behaviour of the staff was the worst I have ever come across! They were rude and we felt like an inconvenience to them every time ordered a drink or food. It often took up to 40 minutes to get a drink due to under-staffing as well. Maybe that’s why the staff are so grumpy. The only friendly staff we came across were Brian the singer (Who was amazing) and the cleaning staff! Have never been treated so poorly by hospitality staff anywhere in the world. A male employee even threw the door of our cabin open (while four women were all getting dressed) at 7.30 and told us to get out of our room so he could make it up. The staff were then opening doors of cabins and leaving them open without guests around so all their valuables including handbags etc were exposed. I’m assuming these overnight cruises are an opportunity to advertise the cruise ship in the hope that people will book longer voyages in the future. I only heard passengers complaining so doubt there will be any repeat bookings from the passengers on board. Very disappointing. Read Less
Sail Date February 2020
I chose this cruise as a graduation gift for my son and his girlfriend for finishing year 12. It was a 4 night cruise from Adelaide to Adelaide. Having sailed on this ship when it was under P&O, I was expecting a similar experience ... Read More
I chose this cruise as a graduation gift for my son and his girlfriend for finishing year 12. It was a 4 night cruise from Adelaide to Adelaide. Having sailed on this ship when it was under P&O, I was expecting a similar experience (which I thoroughly enjoyed). The first thing that struck me was that the staff were not as friendly and happy-some were even grumpy and bordering on rude. Whilst I was not able to secure one of the larger suites for this booking, I booked room 10082 on Deck 10. I believe I paid around $3,600 for the three of us for 4 nights. It was evident from the outset that this was not going to be the same as my previous journey aboard the Pacific Eden. The first thing that struck me was that all the windows were absolutely filthy and there was an unpleasant smell. As we made our way on a tour of the ship before setting sail, the Upper Deck absolutely wreaked of smoke (similar to cigarette smoke) and that remained there the whole trip. That smell was only present on that deck so could not be attributed to the fires that were burning. The Lido Deck also had a strange smell, although I was not sure whether that was from the cooking. It was also evident very quickly that the food served on Deck 11 was not going to be a patch on my previous experience. We ate dinner on Deck 11 on our first night and were very surprised to find that only one side of the food stations were open! The selection was poor and the food was very bland. The pasta sauce just looked like tomato puree straight out of a jar… The breakfasts were also very unappetising, the eggs were watery and the bacon and sausages were undercooked. When lunch was served the next day, all but one of the food stations were open but both sides basically served the same food!! And it did not get any better in there for the rest of the trip. There was very little variation in choices throughout the whole journey. We decided the next night to eat at any restaurant rather than the food court. The only way to describe that experience was utter bedlam. The whole foyer outside those restaurants were filled to the brim with people wanting to eat only to be turned away and asked to come back 1.5 hours later, a call we heard over the speakers a few different nights. Also, the pool on Deck 10 was full and operational on the Friday before we departed, but when my son and his girlfriend went to take a dip after dinner, they came back saying that it had been emptied. We were thinking that it would be filled up the next day but sadly, it wasn’t. The whole deck was closed for the remainder of the voyage, leaving only the Lido area which was overcrowded. The other great disappointment was onboard entertainment – or lack thereof. The three of us were looking forward to playing bingo (which the Pacific Eden had multiple games every day) in the Hollywood Theatre. The only time there was one bingo game on this cruise was on Saturday afternoon as we were docked outside Penneshaw at Kangaroo Island because of the fire crisis that was unfolding and unable to go ashore. It was held in the Dome nightclub area which was so overcrowded, it took almost 30 minutes for people to purchase their tickets!! So basically, it took longer to buy the tickets than it took to play the whole game! We had taken our own bingo markers and I noticed that there were many other groups with bingo markers so I don’t think I was the only one that was expecting to play multiple games. I felt that the aim of this cruise was purely make money from passengers by selling alcohol as there was little or nothing else to do. There were a selection of boardgames on the Upper Deck, but most of those were in poor condition or with pieces missing. Thank god we brought our own Uno cards!! Read Less
Sail Date January 2020
Took my elderly mum as this type of cruise was all she could manage. She really enjoyed it as it was more friendly than the big ships and you got lost less. Embarkation and disembarkation was a breeze - took 10 mins each time. Cabin was ... Read More
Took my elderly mum as this type of cruise was all she could manage. She really enjoyed it as it was more friendly than the big ships and you got lost less. Embarkation and disembarkation was a breeze - took 10 mins each time. Cabin was ok, clean and worked fine. Window showed its age with a lot of silastic. Tele was useless, but we didn’t need it. Cabin staff were lovely as usual. Food was excellent and our deal included free drinks and gratuities which made it easy. Tried a few exotic cocktails - all good, but stay off the rusty nails they give you a head ache! Service was efficient but could have been a little more friendly in some cases. Nightly entertainment in the theatre was the best I have experienced on any cruise. Bryan in the lounge bar was brilliant. Really enjoyable cruise all round, but articulately suited to an older crowd. Read Less
Sail Date December 2019
Fact Finders review Vasco da Gama Half World Cruise Tilbury to Sydney 9 October – 2 December 2019 The facilities, services, design and layout of the ship presented very well, despite its age of 27 years, in the pre-cruise promotional ... Read More
Fact Finders review Vasco da Gama Half World Cruise Tilbury to Sydney 9 October – 2 December 2019 The facilities, services, design and layout of the ship presented very well, despite its age of 27 years, in the pre-cruise promotional material. The itinerary crossing two magnificent oceans and the Panama Canal was just perfect for us. However, our cruise experience was devastated by the lack of appropriate maintenance or upgrade of Vasco da Gama’s essential services and utilities. It became apparent shortly into the cruise that these were in dire need of refurbishment and should been addressed during the ship’s time in dry dock. The associated problems of this neglect plagued passengers throughout their entire cruise experience. It became obvious to us that the purchase of a second or third-hand ship with a patchy maintenance record and renaming it after limited refurbishment (only the engines?) and remodelling of some public areas was a high-risk strategy. CMV should have carried out a comprehensive audit of the ship’s utilities and essential services and undertaken a thorough overhaul of them rendering this critique unnecessary! Our cruise experience was also greatly diminished by unprofessional executive management and incompetent management of guests’ needs, reminiscent of Fawlty Towers. We could not understand what all the “white uniforms with epaulettes” were doing as they stalked their way around ship, including the dining rooms. We were told that it was to ensure that staff were doing their job properly. Unfortunately, there was a gestapo-like quality about their supervision which did not contribute to a relaxed and genial atmosphere. Certainly interaction of executive and some senior managers with passengers, as we have experienced on other cruise lines, was not a priority for them. The following is a list of issues drawn from our and other passengers’ experiences on the ship over 53 days of cruising that we believe CMV must rectify to ensure that passengers do not have to endure them in the future. 1. Inadequate and ineffectual air conditioning system - temperature and air flow could not be properly regulated in cabins and public areas of the ship; 2. Defective plumbing and faulty waterproofing - resulted in sewage spills, flooding and water penetration requiring fans all around the ship to dry out carpets and dispel unpleasant odours; 3. Incomplete coverage of the public announcement system across public areas of the ship which prevented passengers from hearing ship announcements. This represented a major safety issue as passengers in these areas were unable to hear important or emergency announcements; 4. Primitive and unsafe gangways to tenders - gangways to tenders were uneven and too narrow for ease of movement and were totally unsuitable for passengers with mobility problems. When there were no planned land excursions, at a limited number of ports, disembarkation of passengers became a free-for-all rabble because there was no organisation by management of passengers. It was irresponsible and negligent of management not to coordinate disembarkation in a safe and efficient manner. Hundreds of passengers were forced to queue up and down stairs and along passageways on the disembarkation deck for up to an hour before getting off. This created considerable discomfort and a major health and safety problem for passengers, particularly older passengers, because of overcrowding and heating from so many bodies. It represented a major safety issue because there was no emergency exit plan provided by management as to how passengers could quickly and safely exit from these areas. Areas around lifts were so overcrowded that people exiting them had extremely limited egress and when they were unable to take their place at the end of the queue they were forced to push in front of other passengers who became upset at the intrusion. Passengers who were not disembarking had to fight their way back to their cabins if they resided on that deck. 5. Untrained and/or inexperienced hospitality staff - CMV appear to have recruited a large cohort of employees to work in the ship’s hospitality service areas who had very limited English and lacked even the most basic restaurant and bar service skills; 6. Uncooperative and ineffective guest service at reception - staff provided little or no action on guest concerns. Just in case passengers expected any form of “concierge services” on Vasco da Gama, provided by most other cruise lines admittedly more highly rated than CMV, the opposite was true with reception stonewalling most enquiries; 7. Unprofessional performance by executive managers and some, but not all senior managers - guest concerns and suggestions for improving their cruise experience were generally ignored despite the ship's stated policy of effectively communicating with guests. As a result, legitimate management problems identified by passengers during the cruise persisted until final disembarkation; 8. Communication - CMV claims that it seeks to establish a good level of communication with passengers, but we found out from bitter experience, that doesn’t happen. CMV avoid addressing negative issues with passengers that might reflect poorly on the company and its reputation, but which directly impact passengers. Take, for example, the complete absence of public announcements to forewarn and forearm passengers about serious outbreaks of respiratory infection, gastric infection and norovirus. The symptoms of which plagued many (hundreds?) passengers throughout their entire cruise, all of which had potentially life-threatening implications, particularly for older and more susceptible passengers. Passengers estimated the average age of this cruise around 75 years, with a substantial number in their 80’s! This age grouping made the risk of health complications from infection a reality and represented a dereliction of duty by management for passenger care. Another example of bad communication was CMV's explanation of the power failure on Vasco da Gama in Spencers Gulf outside Adelaide (see 2GB link on stranded ship) which was described as a “controlled precautionary blackout’, not a power failure. 9. Inordinately expensive Wi-Fi and lack of "duty of care" by IT at reception - to ensure that passengers did not lose their data allowance by failing to disable all relevant apps and updates, including automatic receipt of unwanted emails that used large amounts of data. The general advice provided by reception on these technicalities, especially for older passengers unfamiliar with them was totally inadequate. This resulted in the loss of much of their paid for data through unwanted data usage. 10. Loss of opportunity to enjoy our onboard cruise experience and to disembark on land excursions in countries we have never visited because of our ship-related illnesses. We believe that widely varying temperatures in the ship, because of the faulty air conditioning where air flow in some areas and thermostat control more generally was almost non-existent exposed us to respiratory infection as a result of moving from the hot and sweaty conditions in our cabins to uncomfortably cold conditions in public areas, particularly in the Hollywood Theatre, where we spent 2-3 hours a day. We are also of the opinion that sewage spills in passageways and cabins and associated sewage aerosols were directly related to our gastric infection which resulted in us being restricted to our cabin for 7 days with diarrhoea and vomiting and isolation for 2 days. During the weeks we endured the symptoms of these respiratory and gastric infections we were unable to function normally, unable to participate in on-board activities, unable to attend restaurants and to missed land excursions of 3 ports at the Cook Islands (Rarotonga) and Tahiti (Papeete and Bora Bora), which were high on our bucket list. The positives of the cruise - the redeeming feature of this cruise, however, was the great layout and decor of the ship and the excellent range and standard of musical entertainment provided by the very talented musicians and entertainment team. Decks 8 and 11, the Hollywood Lounge, the Study, Blue Room, Captains Bar, Ocean Bar, Jade Spa, sauna, steam and relaxation rooms, including the gym were outstanding in design and décor and were great venues for on board activities. The standard of the stage shows, singers, dancers, costumes, choreography and stage production whilst not as big as on larger ships were outstanding. The standard of the comedians brought on board, however, were second rate and should have been left on the club circuit. Some of the guest lectures were a bit hokey and off-topics that could have been more relevant to the destinations of the cruise, rather than obscure myths and legends and overly detailed stories of so-called celebrities that many passengers had no idea about or were really interested in. Some were most enjoyable and informative. The standard of food and service in the main and 2 specialty restaurants was average to good, but not as outstanding as promoted by CMV, however. Whilst the menus changed daily in the main restaurant, the same menu ran for 7 days in the 2 specialty restaurants. As a result, passengers ran out of choices after a few days, especially those with dietary restrictions. The menu in the main restaurant ultimately become very repetitive and boring. After three quarters of our way through the voyage, we could have written the menu ourselves. How many variations can you have on grilled fish? The bottom line - if passengers were able to suspend their frustration, annoyance and disappointment with the failings of essential services and the unprofessional management of the ship, including some of the wait-staff who didn't seem to want to be on board, and focus on the positives of the cruise experience, the maintenance problems of the ship were inescapable. This was the prime reason for me rating the cruise as “terrible”. Fix these up and the rating would sky- rocket. But CMV didn't, despite it being aware of the faulty or potentially faulty condition of the ship's utilities and associated maintenance problems! Our personal cruise experience - we quickly discovered that there was something critically wrong with CMV restaurant and bar staff recruitment. Bar staff throughout the ship had limited English and did not understand beverage or cocktail orders. In Club Bistro, staff had very poor English and could not understand a simple request for a food order. Staff tasked with cooking breakfast and food service were incompetent, disorganised and clearly untrained, or poorly trained. Wait staff clearing and resetting tables were slow and inefficient. Overall, Club Bistro wait-staff appeared disconnected and disinterested in serving guests. Eating in Club Bistro was equivalent to having a meal in a second-rate boarding house. Breakfast service was a shambles. It created considerable irritation and annoyance amongst guest who could not get their orders understood or served in a timely manner. Despite massive feedback from guests nothing seemed to change. On the last day guests were left stunned that Club Bistro staff still could not get their orders right. I submitted my concerns and suggestions for improvement to the guest services manager who duly ignored them, responding by saying that the ship had an "ongoing staff training and development program". The problem was that the staff training program was at the expense of guests. Why are passengers paying the "price" for on-board training of inexperienced and untrained staff so that CMV can minimise costs? We believe that this policy warrants investigation in relation to whether CMV is compliant with hospitality industry standards, including employment of unqualified staff and their level of remuneration? Over the entire Oct-Dec 2019 cruise, senior managers were detached and impervious to guests and their concerns. They stalked around the ship like gestapo with no little or no passenger interaction. Passengers were clearly not a priory for them, as no action appeared to be taken on our feedback, both personal and as the result of a mid-cruise questionnaire. We could only wonder what their duty statements required! Staff at reception were the same. They essentially ignored our concerns. They fobbed guests off by saying they didn’t have the authority to act and that they would pass any complaints on to the manager responsible. And that was the last we heard of it. As a result, there were many unhappy, frustrated and upset passengers due to the lack of action and lack of responsibility of senior management. On the very last day of the cruise the public toilets on the ship malfunctioned. Now we know the ship lost all power and services en route to Adelaide. This was not to be unexpected given the history of the ship. It is 27 years old without a major upgrade of the facilities concerned. It is ironic that the ship’s power supply failed, since it was one of the few ship upgrades that occurred. Systemic problems with the air conditioning caused cabins and public areas to be either freezing cold or unbearably hot. Such drastic changes in temperature throughout the ship exposed passengers to respiratory infections early in the cruise. These took several weeks to recover from and seriously detracted from the enjoyment of the cruise. Some passengers were exposed to potentially life-threatening complications, including pneumonia, particularly amongst older and more susceptible passengers. All the so-called communications received by passengers from management about on-board health issues were general in nature, that is, limited to hygiene and the need to sanitise regularly. There were no warnings from the ship's management that the ship was experiencing a major outbreak of the above health problems. It was as if it didn’t happen! Guests coined the phrase “hospital ship” and “Oh you’ve got the Vasco cough, too”. Some were turning up to the Hollywood Theatre wearing beach towels to ward off the cold. One guest speaker made repeated jokes about it, at our expense, as well as the poor standard of food and service in Club Bistro, which was so disorganized, as explained above, that guests were arguing as to who was to be served next. This was great for moral! Passengers with respiratory infections were then put on buses with 20 and 30 guests where they coughed their way their way around various tours of up to 6 hours duration! Hello further transmission of respiratory infection! What was management to do! As if respiratory infections throughout the ship weren’t enough. They were followed mid-cruise by acute gastric infections and an outbreak of norovirus. The symptoms of these infections lasted up to a fortnight to three weeks before full recovery with many passengers experiencing lingering debilitating symptoms for additional weeks. Passengers who advised ship's management of their symptoms were compulsorily isolated in their cabins and put on a clear soup and bread diet for 48 – 72 hours, depending on the severity of the diarrhoea and vomiting, the odour of which permeated the passageways. Don’t even attempt to imagine the smell, which got worse when there were sewage spills on several decks. Passengers were advised that the ship’s captain had the power to remove passengers from the ship if they didn’t comply. Their cabin card was deregistered until they were medically cleared. What a shame that afflicted passengers couldn’t leave their cabins to take their scheduled paid-for land excursions at various ports-of-call. We missed all of Tahiti – Papeete and Bora Bora. Vasco da Gama’s unserviceable and unmaintained plumbing system resulted in blocked and broken sewage pipes or seals spilling sewage into bathrooms, bathtubs and passageways on many decks throughout the entire voyage. Imagine the smell on top of the vomit? No don’t! Toilets regularly flooded into bathrooms and cabins, saturating carpets and personal belongings. One couple who had to move out of their cabin twice because of flooding during the cruise, experienced another flood the night before disembarking Sydney. We felt sorry for the engineers and support staff who bore the brunt of the mismanagement of the ship’s service facilities. They had to work virtually 24 hours dealing with the numerous crises throughout the ship. It was only due to most of the passengers’ goodwill and resignation that they were on a cheap cruise and could do little about the ship’s systemic maintenance problems that there wasn’t a mutiny. However, the issue of over servicing and over charging by the subcontracted medical centre of passengers’ medical conditions – including those referred to above - was an issue that did result in over 100 passengers convening meetings, including with the captain, to seek redress for the exorbitant cost of medical treatment. Reference to this and other problems encountered by passengers on the ship may be found in postings on the Trip Adviser Forum. Could CMV be accused of knowingly disregarding passengers’ level of comfort and overall cruise experience without upgrading essential service utilities in order to keep the ship at sea to maintain revenue? Could it be that the CMV "business plan" is to buy second and third hand ships without proper upgrades to provide cheap affordable cruising taking the risk that their highly competitive price point would attract enough new customers to keep the company afloat despite driving away return customers? Fact Checkers believe that an independent audit of compliance of the ship’s essential services and utilities be carried out by cruise ship regulators with the aim of enforcing systems upgrades previously disregarded by CMV to prevent a repeat of the fiasco on Vasco da Gama. Also, an independent review of the standard of guest services and competence of senior management on Vasco da Gama should be carried out, in particular targeting the performance of the guest services manager and hotel director specifically in relation to what action they took or didn’t take and why on the myriad of passenger complaints and the two formal feedback questionnaires on improving passenger cruise experience on Vasco da Gama. Read Less
Sail Date October 2019
Vasco da Gama (Cruise & Maritime Voyages) Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.0
Entertainment 3.0 2.9
Public Rooms 4.0 3.5
Fitness & Recreation 4.0 N/A
Family 2.0 3.5
Shore Excursions 3.5 N/A
Enrichment Activities 3.5 N/A
Service 4.0 3.0
Value for Money 4.5 N/A

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