4 Helpful Votes
Sail Date: September 2014
A message was sent by email the day before we were to embark on our cruise. We were already in Vancouver and did not receive this email until after the cruise. Even if we had received this message, it would have been expensive and ... Read More
A message was sent by email the day before we were to embark on our cruise. We were already in Vancouver and did not receive this email until after the cruise. Even if we had received this message, it would have been expensive and stressful to change our flights. Holland America did not offer any refunds or assistance in making alternate plans. IMPORTANT NOTIFICATION: Please be advised that we have been experiencing a heightened level of Acute Gastroenteritis (AGE) on the ms Volendam. Therefore, the ship will follow a special cleaning and sanitizing protocol developed in conjunction with the US Centers for Disease Control and Prevention (CDC) prior to our departure from Vancouver, Canada, on September 17, 2014. Consequently, embarkation will begin at approximately 1:00pm for a 4:00pm departure. Our guests are encouraged to delay their arrival at the pier until 1:00pm, as there is limited seating at the Vancouver facility. We regret any inconvenience this may cause. Holland America's Volendam cruise ship is obsolete, dirty and diseased. Check on the age of the ship before you book a cruise. Take a cab to and from the airport. The cab would have been cheaper and faster than the big bus with passengers coughing and sneezing during the long slow ride from the ship to the airport. I rarely get sick but I came home with a painful deep cough and sore throat. We were handed a piece of paper while boarding informing us of an intestinal virus onboard. Too late to cancel. They had been having this problem for weeks. We would return from shore excursions to see people with rubber suits and what looked like gas masks working to sanitize a stateroom as we walked down the passageway. Not exactly reassuring. We were led to believe that this was a temporary problem but it persisted for the whole cruise. The ship desperately needed repairs and upgrades including: newer TVs (ours had a blurry picture), gym equipment (parts were missing). Age appropriate music in the gym would have been nice (this was not the hip hop or rap demographic). The fitness staff was uneducated staff. There were rude employees everywhere. They were broken toilets in the common areas. Older passengers who move slower were having trouble finding a working restroom. We were not allowed to borrow DVDs and books or serve ourselves at the buffet because of the virus. The servers at the buffet did not understand English very well so it was impossible to get your food the way you wanted it. They dumped buckets of dressing on the salads. Everything was over cooked. Most of the time the food was not hot enough, vegetables were limp and fish was dry.   Read Less

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