I hardly know where to start with the issues we had on this cruise. The crew was extremely short staffed everywhere. This resulted in long, long line ups & waits for everything. Not enough people in the dining rooms; coffee bar; front desk; bars, etc. The crew worked hard but just couldn't keep up. At least an hour wait for breakfast & lunch in the dining rooms. That was on top of long line ups to ...
Regent is our favourite cruise line and we chose this cruise to coincide with the celebration (a year late due to Covid) of our Golden Wedding Anniversary.Having flown into Calgary we stayed over before transferring to the Rimrock Hotel enjoying a day in the Banff national park before boarding the Rocky Mountaineer for a two day journey from Banff to Vancouver prior to our Alaskan cruise. ...
First this was not a 15 night Bering Sea & Japan TransPacific but an 8 night Vancouver to Los Angeles Pacific Coast cruise. The ship was in very good condition with a few exceptions, like a bench seat with torn upholstery in the Oceanview Cafe. We were in Cabin 3174 (Unobstructed Oceanview) which has a convenient location to minimize walking distance and was not excessively noisy. Main dining ...
Before the pandemic, we took many cruises including 10 on Windstar. While we also enjoyed sailing on other cruise lines, we choose Windstar mainly for dining and relaxing. We loved the elegance and size of the Star ships before the stretch. When we heard that the ships were being stretched, we wondered how it would change the ships. Would there be enough space to accommodate more passengers? ...
Our experience started out really rough at the Port in Vancouver. No one seemed to know what the heck was going on and where to send us. There was a lot of walking involved and a lot of waiting! We arrived two hours after our embarkation time and still had to sit and wait at least 45 minutes to board. We found there to be little to no direction throughout the cruise. When in port they ...
The cruise ship was in for routine maintenance and we were informed the day of embarkation that there was a strike in North Vancouver and the ship would be delayed until 1 PM. They then told us 4:PM. At 4 were told we could go to the terminal to check in, and proceeded to wait until 6:30 PM to check in. Once we arrived on the ship we were told it would not leave until 1:00 AM the next day. On the ...
Chose this ship since it was going through the panama canal, across the atlantic and on to the mediterranean.
Worst staff ever! most staff were incompetent at their jobs, especially reception and pursers office.
Many staff were outright rude! we have never seen such widespread rudeness on a cruise ship.
Room steward LOCKED ME OUT on my patio and then blamed the door (said it locked ...
Staff worked very hard to please the guests. The crew continually displayed great enthusiasm and many wore more than one hat--and wore them well. Cabin was comfortable. Dining room food was very good for the most part with enough variety for a week on board. Excursions were somewhat limited due to inclement weather and location. Talented musical entertainers. Our first river cruise after ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello roamgeorgia! We are thrilled to hear you had an excellent time sailing with us, despite the sporadic T.V. reception. We will make sure to pass your feedback along to our crew....
After taking a Viking River cruise in 2019, I never imagined I would ever give Viking a less than 5 star review but the recent Viking Cruise we took was just not good and left my husband and I feeling like Viking should just stick to River Cruises. To start with, I diligently filled out all requested paperwork online on the My Viking Journey website, as well as downloaded the ArriveCAN app and ...
We choose this itinerary because we desperately wanted to go on a cruise, but we wanted to avoid the stress of cruising in Europe with the ever present fear of being quarantined. For us, on this cruise, the ship was the destination, and we were not at all disappointed. The ship was beautiful, the crew were all amazing, and our cabin was perfect. The food that we had onboard was all wonderful, ...