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We chose this cruise for a different experience. Much of Alaska is "untamed" so much there is much natural beauty.. Our cruise actually started in Sydney. We sailed around New Zealand and up to Vancouver where our cruise ... Read More
We chose this cruise for a different experience. Much of Alaska is "untamed" so much there is much natural beauty.. Our cruise actually started in Sydney. We sailed around New Zealand and up to Vancouver where our cruise continued to Alaska. We have sailed on the Noordam before, two years ago. Compared to that trip, the ship has deteriorated. There was a mechanical problem when we reached the port of Napier. We spent an extra day there for repairs so we missed the ports of Aukland and Bay of Islands. Crossing the ocean, the ship leaked in many areas during a rain. There were soggy floors. They laid out towels (crow's nest and deck 6 hall) to sop some of it up. Our cabin was dry but we spoke with people that had towels on their cabin floor because of the leaks. Service in the dining room was incredibly slow. The entertainment has been scaled back and wasn't as good Overall the ship decor is tired and I would not recommend this ship until it has had a referbishing. Read Less
Sail Date May 2016
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is ... Read More
We sailed from Vancouver to Alaska then to San Francisco, from there down to Central America, through the canal and then up to New York. We were so looking forward to what should have been the trip of a lifetime and whilst of the time is was very good there were just too many niggly issues, so for us a let down. This was only our 2nd cruise - the first on Seaborn - and we thought this would be as good, and maybe Regent are but this ship is not. Alaska was wonderful, some trips curtailed due to bad weather and surprisingly no pro-active suggestions or help from the ship re alternatives. This was a complaint for all of the cruise, things happened - and we understand weather etc but there was little consideration for the passengers who had five straight days at sea! So we had three spells of bad weather and buy can this ship move about, but worse than that the noise in the cabin is horrendous as everything creaks and groans, doors fly open, the noise from the plumbing is something else. Talking of the noise there is of course the vibration especially from the rear of the ship, in the show room and one of the restaurants - understand it is a facet of the ship!!! On top of that we had inches of water in the cabin one night as the plumbing let go - speaking to other guests we understand we were not alone to enjoy that! Most of the crew were great but overall there were times when everything was just off the game, maybe who ever was running that part of the show was having an off day or what, but there were days when the service was just poor! Last whinge - only our 2nd cruise and our first on Regent so I took the trouble to write to the UK CEO and share our journey, the good and the bad, and here nearly two weeks later still no response. So next cruise for us will be Seaborn! Read Less
Sail Date August 2015

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