Silversea boasts “all your needs are being taken care of for you – sometimes before you even ask.” On two of three Silversea cruises I have taken as a Venetian Society member that promise has not been met. In the future I will purchase a large suite on a different line, save money and find promises kept rather than forgotten. The definition of customer satisfaction is that expectations are met. ...
We chose Silversea because of its stellar reputation and attention to every detail. My family spent 2 days in Vancouver before the cruise. What a beautiful city! Don't miss visiting Suspension Bridge Park- definitely a must see. The ease and organization that was displayed by the luggage handlers for Silversea as we arrived at the dock confirmed what we had read about this cruise line--attention ...
This was everything I had hoped it would be when I booked it several months ago. The crew was over the top friendly and accommodating. It was very difficult to do anything for yourself as there was always a crew member offering to it for you. Our butler, Mark, was fantastic satisfying all of our needs and occasionally surprising us with something we had not expected. Wendy, our cabin attendant, ...
Celebrated our 25th anniversary with Alaska Cruise. Sliverseas must have listened to their customers for everthing to go so smoothly, could not have asked for a better embarkation or disembackment. Our excursions were wonderful, got to witness so much wildlife and amazing landscapes. Everything was great excepted our waistlines getting bigger. The cabins were great, food choices were excellent ...
We chose this cruise because we wanted a ship with a small amount of people and we wanted to cruise round trip from Vancouver. We researched the cruise ship online and all of the ports before making a decision and it sounded like what we were looking for. It turned out to be absolutely perfect!! The ship was just the right size and it was beautiful and spotless from top to bottom and ...
We looked at luxury cruise lines and wanted to go with one highly rated. Silversea fit what we were looking for and the time slot of the cruise worked out perfectly. Our Silversea agent was very helpful and answered all questions we had prior to the cruise.
Once onboard, the crew made us feel like royalty. The suite was spacious and clean. Every room has a butler and attendant who takes care ...
I like to unpack once and that is why a cruise is idea for me. I usually sail on Silversea because I believe it is the best cruise experience. The small ships and the attentive service are what makes this cruise line great. I like a bit more space so I usually select from one of the four top cabins. Silversea is all inclusive including whatever drink you want unless it is a very high end wine ...
We have recently returned from two weeks on Silversea's 'Silver Shadow', Vancouver - Alaska - Vancouver. We greatly enjoyed it, both the ship and Alaska.
In regard to the ship, the positives are:
Excellent food, wines and service
Very comfortable accommodation, in the cabin and public areas
Excellent crew at all levels - people who quickly know you by name, are genuinely pleased to see ...
Wanted the experience but didn’t want to be with lots of people. The ship was beautiful, clean and well maintained. No lines, polite happy faces, everyone willing to assist. The service was great.
Never really knew what to use the butler for. It would of been nice to see a list of options. Found out some people had service brought to them in card room or drinks in observation room. I know they ...
We love the scenery of Alaska and thoroughly enjoyed the ports. Saw so many whales on Juneau whale excursion, Discovering Alaska's whales. Fantastic experience. Lumberjack show in Ketchikan is very entertaining and a little corny, but worth the price.
We were disappointed our first night that we couldn't eat at two of the three restaurants on board because we needed reservations even ...