6 Vancouver to Transpacific Norwegian Jewel Cruise Reviews

Excellent deal! Only drawback was the embarkation process - we ended up standing in line for about 1 hour in order to check in and get our sea card, even though we were there at our assigned time. Shore excursions were very good and on ... Read More
Excellent deal! Only drawback was the embarkation process - we ended up standing in line for about 1 hour in order to check in and get our sea card, even though we were there at our assigned time. Shore excursions were very good and on time. Even the port where we were tendered were handled well and in a timely manner. We also found out that we could opt out of the automatic $14.50/person gratuity entry to our on board account, and instead pay them directly to those we had dealings with. We had hoped to take advantage of the beverage package as one of our “perks”. However when we were told that we had to pay the gratuities on the retail price of the package up front (it would have been $400+/person) we opted out. Other cruise lines we have had this perk with have you paying gratuities each time you use it, which really seems more fair to me, especially as we are not heavy drinkers. We wouldn’t even drink enough to cover the amount of the gratuities paid. Read Less
Sail Date September 2018
My wife and I chose this cruise firstly because of the itinerary. We had always wanted to visit Alaska, and with Russia and Japan as well, we booked this cruise. Except for the 6 days at sea from Alaska to Russia, we were happy with this ... Read More
My wife and I chose this cruise firstly because of the itinerary. We had always wanted to visit Alaska, and with Russia and Japan as well, we booked this cruise. Except for the 6 days at sea from Alaska to Russia, we were happy with this cruise. It was more than we expected and this was our first cruise with Norwegian, we were happy with the ship and the staff. The shows were all very good and a couple of them were excellent. The Cirque Bijou was a highlight show plus a couple of others that were really great and professional. The service at the dining rooms was very good, and the only complaint we had was with the quality of the beef in the dining rooms. We did have one dinner in the Le Bistro and that was the best meal we had eaten for a very long time. We both had the filet steak which was done to absolute perfection. Read Less
Sail Date September 2018
The ship was on its way to dry dock, so a few things needed updating, but all in all it was beautiful. We were in a balcony cabin, not as big as I would like, but we made do. The staff was outstanding. I ate in most of the specialty ... Read More
The ship was on its way to dry dock, so a few things needed updating, but all in all it was beautiful. We were in a balcony cabin, not as big as I would like, but we made do. The staff was outstanding. I ate in most of the specialty restaurants, and they were all wonderful. When we ate in the main dinning room, we were able to have the same table with the same wait staff each night who treated us royalty. The ports were all interesting. I did not do any ship shore excursions in Alaska, as I have done them before, however I did do the excursions in Russia and each port in Japan. All done well with good English speaking guides. The last tour/excursion was in Tokyo and this took us to the hotel NCL had arranged. The hotel was magnificent. Another great experience thanks to NCL. Read Less
Sail Date September 2018
This is a cold water cruise - VANCOUVER TO TOKYO - but the pools were well heated and it was great swimming in warm salty mineral laden sea water when the air temp was cold outside! The hot tubs are great too - 4 of them - 2 at a warmer ... Read More
This is a cold water cruise - VANCOUVER TO TOKYO - but the pools were well heated and it was great swimming in warm salty mineral laden sea water when the air temp was cold outside! The hot tubs are great too - 4 of them - 2 at a warmer temp than the other 2. Pool/jacuzzi temps posted on the ship's channel and could be referenced everyday along with the captain's update on particulars. The pics of the ship are very bad - they do it no justice! It is a beautiful ship and going in for a retrofit at the end the Singapore leg of this trip - October, 2018. Regardless, the Jewel is beautiful and NOT garish like other ships. The staff nice as always. Jeff the assistant cruise director is particularly genuine. However, I didn't like the the competition among the staff - i don't think they should have to compete with each other for the title of "cruise hero." My only other "sorta"complaint is that whomever runs the volume at the shows in the Stardust theatre and the shows/happenings/dance classes/trivia etc in the Spinakker lounge put the volume WAY TOO LOUD. It was excessive and distorted the sound which made it more painful than ever. Otherwise - the choice of music even at the pool was often relaxing rather than thumping rave music! It's a cruise full of international travelers which makes it so very interesting - people's stories - and families - whether big or small - I love that. Not many kids - probably because of the time of year - school time - maybe about 15 in total and they were charming children. This cruise has a great combo of sea days with port day. I like both - the sea days are great for just lounging - and the port days you feel compelled to get your arse out there and see another part of the world! And at the end of the sightseeing day - there's your ship there waiting for you after walking miles seeing a new land. It was great! The staff were incredibly organized about leaving and returning the the ship - never much of a queue/line - hot towels - lemonade or hot chocolate depending on the weather - whizzed through security - presented with a cookie and we were back on board! Lovely. Dan and Jeff the cruise director and assistant cd are very nice people. There was a delay embarking in VANCOUVER - which lots of folk bitched about - but come on people - it was part of the adventure of travel! How often does that happen? Not very often and no cause for alarm. ALASKA: Sadly, the glaciers are almost all gone. Alaska is beautiful though and there are 3 stops there before heading out to the BERING SEA where DEADLIEST CATCH is filmed. The Time Bandit was sitting in dock in Ketchikan and it is a surprisingly small vessel! It was wild and woolly in the great north Bering Sea - but there were sunny days before we moored in PETROPOVLOSK - an island off the Kamchatka peninsula - yeah people - that Kamchatka from the game RISK you used to play when you were a kid! They said you had to buy a tour to obtain a visa to disembark in Russia for the afternoon - but that didn't quite happen. I believe all ship passengers were issued a visa - and the Russians were very efficient about it - stamped everyone's visa in the early morning and we were on tenders by 11AM. the ship was extremely organized about crowd control - embarking and disembarking whether on tenders or at port. Norwegian provided courtesy buses and tenders at most of the ports of call. The food on board was ok with some pleasant surprises. It was just kind of blah. They did have some nights were the entrees were decent - like suckling pig and pork roasts - roast beef - very little lamb though - and even a thanksgiving holiday meal evening which was actually quite well done for an east Indian chef! The bird was succulent and it was served with all the fixins' !!! However, all chicken on board was just inedible and smelled funky - I could not eat it - sorry! The fajitas on Mexican night weren't bad - but the refried beans and tortilla shells etc were processed. There is no need for that as they are easy to make. There was an abundance of fresh ripe fruit and selection of breads - but the latter seemed processed also. The breakfast fair wasn't bad - they made an excellent in kitchen muesli, which was surprising because there was a lot of processed food. There was the full range of breakfast goodies - whatever your liking - you could not be disappointed and the chefs were nice enough to always make my eggs with real olive oil instead of that spray on pam junk! The pastries/deserts were disappointing as were the soups - but the salad bar wasn't bad - no decent cheeses though even in the sandwich section - the cheese used was that processed american slices - not real cheese even! Although there was a wheel of blue cheese on occasion. The dressings awful too - canned! i don't know why, like the bread. they didn't make the dressings in house? The tea - not good either - but the coffee surprisingly palatable. The entertainment ranged from excellent to ok. The most professional were the gymnasts and Russian ballroom dancers, the 3 divas and a couple of others. The Russian ballroom dancers taught dance lessons too and that was fab -being taught by professional dancers - what a treat! I hope they keep that part because there were staff teaching dance classes but really - they weren't professionals and it was a bit of a loud joke. Wendy from South Africa and Julian from Australia were the exercise teachers and their classes were the favorites and most attended! Both delightful instructors. They were very zen about it - not pushy and vulgar like some personal trainers! Namaste! There is all manner of activity on board from daily trivia to Japanese and other language class that reminds me of the sailing days of yore when a passage was inclusive of classes in the language of the ports of call! Thank you Jeff and Dan for arranging that. Japan is incredible - the country ok - metropolis as far as the eye can see. But the people just amazing. what a delight - what a surprise - what a fabulous first time visit. I will certainly return for a spell in the land of the rising sun! I have been cruising since I was a kid - 1962 was my first sailing on the T.S. Hansiatic. My Mum loved big ships and passed that love onto her kids and I pass that love onto my son who travels with me. His first cruise was when he was 6. He said it was better than Disneyland! We have sailed many different lines over the years. This was our first time on Norwegian and we enjoyed it immensely. The Jewel is a gem of a ship and its crew and staff wonderful. It's pure hedonism - but hey - worth every moment lol! Don't hesitate to take this trip. Oh and I wanted to mention one last thing - the air filtration system on this ship - the JEWEL - is EXCELLENT! I have respiratory issues and always end up with some manner of respiratory distress when on a cruise - but did NOT get a respiratory infection on this ship. So just wanted to let y'all know! And they made every attempt to keep everyone healthy - which was much appreciated also. Bon Voyage then ..... Read Less
Sail Date September 2018
I chose this cruise due to the great itinerary, and my previous experiences with Norwegian. Unfortunately, NCL has evidently changed some of its policies to benefit itself. One would think that a single passenger would only have to pay ... Read More
I chose this cruise due to the great itinerary, and my previous experiences with Norwegian. Unfortunately, NCL has evidently changed some of its policies to benefit itself. One would think that a single passenger would only have to pay a maximum of a 100% Single Supplement. I paid the same as 2 passengers but while they would receive 2 Free at Seas, I only received one. And the amount NCL charged for the tips/taxes for the Free Drinks package was over $300 US. Not so free! The information then stated that in order to step onto Russian territory, you had to have either a Russian visa or be booked on an NCL excursion. This proved to be a lie, since as long as you didn't leave Petropavlovsk, no visa was required. As I have visited Alaska on several previous occasions, I was quite happy to fend for myself in the 3 Alaskan ports. I eventually was able to get a Russian excursion that wasn't several hundred dollars due to the perseverance of my agent, and I was very glad that I booked excursions for the 4 Japanese ports. The last one took us on a highlights of Tokyo and then to my hotel. Tokyo is a very intimidating city as far as getting around, so after the cruise, I was very glad to book with another tour company that picked us up from our hotel, took us to the bullet train station, to Kyoto for a tour there, and then all the way back to my hotel. On the final day, I had already booked an airport shuttle to take me to Narita airport, which was not far off a 2 hour trip. I truly feel fortunate that each activity that I had planned went off without a hitch. Embarkation was terrible in Vancouver. Even though I was provided with a 12 to 12:30pm time slot, I didn't actually get on board until after 3pm. NCL doesn't seem to think that its customers have any issues with standing in long lineups, with very little support for those who use walkers/wheelchairs. I can't stand for long periods so was very happy that my hardbody carry-on luggage could be used to sit on. I was totally exhausted by the time I reached my cabin. As far as the actual cruise, the food was fine in the 3 regular waited-on restaurants, as it was at the pay extra restaurants, although I questioned why I had bothered to pay the extra amount. The entertainment was okay but not as good as my previous cruises on the Sun and Dawn. My cabin attendant didn't get my room cleaned until mid-afternoon each day, not something I was used to with NCL. I have wanted to visit Japan for many years, so am glad that I took this cruise, along with the visit to Russia. Due to another passenger's medical emergency, we ended up turning around and visited an island south of the Kamchatka peninsula, which happened to coincide with a volcano starting to erupt straight ahead of us. I have never seen a volcano erupt before in person. There were 3 that erupted within a 24 hour period that passengers were able to see, and despite a couple of typhoons hitting Japan, we were able to miss both of them by the ship changing its course to avoid them. I will be on the Queen Elizabeth next June, a high end cruise line. I wonder why I was able to obtain a whole cabin on this ship for myself, while paying 0% supplement?! I will be looking at other cruise lines other than NCL in the future. I used to think that NCL had the best features, but no more. Read Less
Sail Date September 2018
We sailed on the NCL Jewel from Vancouver to Hawaii. This was our first transpacific cruise and were worried about the sea conditions. Having done a transatlantic cruise 2 years ago, we were expecting some rough seas but nothing compared ... Read More
We sailed on the NCL Jewel from Vancouver to Hawaii. This was our first transpacific cruise and were worried about the sea conditions. Having done a transatlantic cruise 2 years ago, we were expecting some rough seas but nothing compared to what we experienced on this cruise. The Ship The Jewel is very outdated and needs to be refurbished. The ship layout is confusing and there are a lot of dead ends. The crew did a great job keeping the ship clean. Cabin Worst ever. See below. However the cabin steward was very friendly and kept the room clean. Dining We had the 3 specialty restaurant package. The food in Cagney's was very good. The service not so much. Waited 20 minutes before the waitress acknowledged us and gave us water, which was a reoccuring theme in most restaurants. The menu has been changed with cheaper options. Moderno was good and the meats had great flavor. The salad bar had less options as compared to our cruise on the Breakaway and Dawn. Service was better here. Teppanyaki was very fun and the food was great as always. They need to change the dessert options here as both desserts were not good. They should have mochi or something similar Garden Cafe food was good but was very repetitive throughout the cruise. This being a 10 day cruise, it gets old quickly. The main dining room food was just ok. Like the garden cafe, the food options get old and after day 7, the menu repeated from Day 1. The service is the worst we have experienced on any cruise. Water glasses were never refilled unless asked, took 15-30 minutes before anyone acknowledged us and took our order. Sometimes the restaurant wasn't even busy. Unacceptable. Entertainment Cruise Director was an annoying guy from Australia. A lot of corny jokes. When hearing his voice during the announcements, it made you quiver. With so many sea days, the entertainment and activities were lacking. Spent a lot of time in the casino and as everyone does, lost. Maybe this is their goal so you spend more money in the casino. The shows were good especially burn the floor. The ventriloquest was hilarious as was the comedian. The hypnotist Brenda was very good as well. The Hawaiian show they had in the theater was very entertaining. Service Some crew members were great and others were not very welcoming especially in the dining room. There were times if we asked for something, it seemed like they were doing us a favor and like we were bothering them. Ports Hawaii was AWESOME! Will definitely be going there again After sailing our last 4 sailings on NCL, it's time for a change. Service has been declining and we feel like we are not enjoying the NCL product anymore. Next cruise will probably be on Royal Caribbean or Celebrity Read Less
Sail Date October 2017
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.7
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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