156 Vancouver Norwegian Jewel Cruise Reviews

I chose the cruise because it departs from Vancouver from our home town, cost is extremely high for what's it's worth. Wifi is expensive and unreliable, dining room and buffet menu selection is poor and limited and almost all ... Read More
I chose the cruise because it departs from Vancouver from our home town, cost is extremely high for what's it's worth. Wifi is expensive and unreliable, dining room and buffet menu selection is poor and limited and almost all meat is overcooked, sitting area is also limited and spread out, only one section of buffet, if you can't find a table close by (which most likely is occupied), you have to walked three blocks to get to the food station, very poor design, should at least put the buffet in the center, only a few items of food with displayed with limited selection and quantity. Hot noodles was served with three to four string of noodles (why bother) almost all customers asks for 3-4 portions Salad varieties is so terrible and only couple of bottle thousand island and French dressing Fruit varieties is poor and limited. mostly not quite ready, maybe worry they would go bad? I lost weight at the cruise by doing and eating nothing. I feel totally ripped off and no one anywhere to complain We were denied access to the theatre because I was pushing a stroller, claimed that the hall is full and yet they allowed someone else to walk in and invite them to stand at the back. Read Less
Sail Date September 2019
Our first Norwegian cruise but it will not be the last. the refitted Jewel was a pleasure, the sky lounge, multiple bars and sitting areas allowed us to view Alaska as we sailed by and hang out as a multi-generational family. The ... Read More
Our first Norwegian cruise but it will not be the last. the refitted Jewel was a pleasure, the sky lounge, multiple bars and sitting areas allowed us to view Alaska as we sailed by and hang out as a multi-generational family. The entertainment was outstanding, especially Ana and Vlad and the Circus Bijou. The food was great, plenty f choice in the buffet, the Irish bar had a great selection as did the Chin Chin Asian restaurant but e mainly ate in the Tsar's main dining room where Alex and team, the special diets co-ordinator made my cruise. Eating out with severe allergies and food restrictions can be a nerve-racking operation with limited choices and constant fears of cross-contamination. Not so on the Jewel. Every day Alex and team brought menus, from whichever restaurant I wanted for me to pre-select, then they and the chef created my food, brought special items (the gluten-free breads were the best I've ever had), the smoked salmon benedict and cinnamon french toast for breakfast were outstanding and every dining experience a delight. Thank you so much. PS Alaska was amazing too. Read Less
Sail Date September 2019
Meh
One and done, complied with bucket list and 7k poorer. I upgraded, I thought to a larger cabin facing but it turned out to be a basic hotel room size, bed hard as a rock couch hard as a rock but it was my first time so maybe my ... Read More
One and done, complied with bucket list and 7k poorer. I upgraded, I thought to a larger cabin facing but it turned out to be a basic hotel room size, bed hard as a rock couch hard as a rock but it was my first time so maybe my expectations were too high. And also the Wi-Fi that I paid for sucks so bad that nobody should buy it, just do without. I know it’s a satellite-based Wi-Fi but they shouldn’t try to sell it if it doesn’t work. The room TV was nice except it didn’t work unless you want to watch commercials for people trying to sell you watches, diamonds and artwork, up selling everything on the ship when I see there’s not much to look at when on the high seas. Crew was very friendly and the excursions made the trip. If I had to do it again I’d fly to Ketchikan and use that as my base of operations. The people of Alaska make it a great place to visit. Read Less
Sail Date September 2019
My wife, daughter and I have cruised three times on Norwegian, twice with Royal Caribbean and once with MSC and we looked forward to this trip to the beside the shores of Alaska and BC. The cruise overall was wonderful! My wife ... Read More
My wife, daughter and I have cruised three times on Norwegian, twice with Royal Caribbean and once with MSC and we looked forward to this trip to the beside the shores of Alaska and BC. The cruise overall was wonderful! My wife generously upgraded our balcony room to a Haven suite as a birthday gift. We've had suites before on RC and MSC, but this one was significantly larger including a separate second bedroom / bathroom for our seven year old. The Haven itself is fantastic. Haven areas are on the restricted decks (14 and 15) and include private dining for breakfast and lunch in Moderno, a covered pool/hot-tub that is nice and warm on the coldest/windiest of Alaskan days, a private area on top of the ship (on deck 15) where you can enjoy 360 degree views, butler service, a dedicated concierge, priority seating in the theater, priority embarkation and debarkation, etc. Truly awesome! We were very spoiled for the week! Overall, this is the way to see the coastline. There are some places where it just makes sense to go by ship. Norway (which we did on MSC after Norwegian canceled our cruise without explanation) and Alaska glacier areas are two examples. We spent innumerable hours watching gorgeous scenery out of our balcony with hours and hours going by with no sight of humans. Spectacular! OK, but onto the cruise stuff you guys might care to read about. First, service. We were pretty segregated the whole trip, so we didn't interact much in the public areas of the ship with the exception of listening to music in a bar or two. Our cabin steward, butler (Loy) and concierge (John) were all great. We asked a lot from John during the trip and he was intelligent, helpful and fully understood the context of what his guests would want. In our experience, not many crew members (especially non-native English speakers) are very good at getting the nuances of American culture even after a decade or more working on ships. John just "got it" and made our cruise much better that it would have been without his assistance. Such staff are worth attracting to the ship because they can accomplish more than a dozen 'newbs' can. We spent a bit of time chatting with the General Manager as well, who I think has one of the coolest jobs. OK, so all-in-all the service we received was great. Public service, I really can't say one way or the other albeit we ran into a couple service staff that would randomly bring up how they had toddlers at home that they only got to see every 8 months. We have run into this story many times before (always from SouthEast Asian staff) and I'm cool with it as long as it doesn't sound like a pity story in an effort to get additional gratuity. If we have been speaking with you frequently and we ask, fine, but don't bring it up out of the blue, please people. It's odd. Music: We had a Spanish guitarist that was quite talented and my daughter danced (mostly alone) for at least an hour. We didn't get much in the way of jazz which was surprising for a cruise full of retirees. The show band did a bit and were quite good. None of the other musicians did much for us. There was a Phillipino group singing pop tunes which was pretty awful, but there were enough people watching so at least some people thought it was OK. At least there wasn't a Calypso band on board. Entertainment: We thought it was surprisingly good. Generally the shows don't do much for us. We saw a hypnotist that we had seen before in the Canary Islands, a couple shows with the main dance/musicians, a smart comedian (geared to older age audiences) and a couple shows that were "Cirque" themed. The Cirque stuff was the best. The rest were quite good as well. Cabin: Mostly covered above, but overall it was excellent. Some of the tiles on the bathroom floor were loose and there was an odd frame thing around the master bath toilet flushing button, but the rest was in good shape and very clean. Specialty Dining: We didn't eat in any non-specialty restaurants this trip unless you count having sushi and other stuff at Chin Chin. Everything cost extra in the specialty dining, of course, but we were surprised by how much more expensive it was as compared to Norweigan's prior cover-charge approach. The prices were comparable to what I would expect to pay for a similar restaurant at home, which didn't take into account what we weren't eating at the main dining room / buffet, etc. I am fine with paying 'a la carte, but at least make the pricing reasonable, folks! Perhaps that was why many of the restaurants looked pretty empty at least at the early-ish times were were eating. OK, for the details; Chin Chin: the cheapest of the bunch as most of the food is free. The food was quite good quality and our service there was excellent. It was a bit loud and crowded, but that's fully understandable. We got the last available table which was by the entrance to Teppanyaki, so my daughter got to watch the show (again). The show band was playing for part of dinner downstairs, so that was pleasurable. The sushi from Sushi was excellent. In retrospect, I would have repeated this place more than once. La Cucina: Any Italian would lose their mind in this place. The food was 'meh', albeit the pasta dish we had was prepared perfectly. Italian cuisine must consist of the freshest seasonal ingredients, and the rule is to not screw up the great ingredients by overcooking or over-embellishing. I got the Osso Bucco and was sadly disappointed. It was of poor quality, not prepared well, not flavorful, and didn't even come with the marrow fork. I asked for one and the (Filipino) staff had no clue what I was talking about. Who serves Osso Bucco without a marrow fork?! Not anyone that has familiarity with Italian cuisine. Anyway, I viewed this as a symptom of not hiring more people that are familiar with the cuisines and service expected from a restaurant of that theme. C'mon Norwegian, stop hiring 90% of your staff from the Philippines just because they are cheap and can't sue foreign countries. We know what you are doing! Teppanyaki: This is a typical cheap Japanese steak house. Sit around the grill and get a little show. Service was poor, the food was fine, and the "Japanese chef" was almost as good as you'd find in a comparable place back home. Le Bistro: Good food, good service, somewhat limited menu, and a nice view out the windows (we were eating while passing whales which was really cool). Cagney's: This was the best restaurant in our opinion. The steaks and veal were excellent. The sides were priced separately and were quite expensive but tiny portions. What the heck? Very good service from our favorite server. The sommelier however was really irritating and had no clue what he was doing. He showed up at our table like Lenny and Squiggy arriving at Laverne and Shirley's apartment with a loud "Hello!". He then proceeded to open and pour our wine, but poured my glass and then my wife's. The rules are simple people: The one who orders the wine is asked to taste. Then you serve it to the oldest woman down to the youngest and then the men. Oh and he poured massive pours. What the heck? I was visibly irritated and made a comment to our server. I'm sure anyone server on the ship could have served the wine properly. Why this guy couldn't is a mystery, but I ran into him again at Moderno. This time he obnoxiously pretended to speak Spanish (he was Filipino) and was desperate to point me to a bottle. (I can choose my own wine, thank you very much!) I later complained about his boorish behavior to John, our concierge who relayed it to the head sommelier. Moderno: We ate here for breakfast and lunch every day as we were in the Haven. Service was excellent and the food quality was good, but the menu never changed over the seven days. We mentioned it to the General Manager, but he didn't think it was an issue except on longer cruises. For dinner it is a Brazilian steakhouse that gets its food from the kitchen in Cagney's. The food quality was good, but some of the staff didn't understand the whole 'red card means stop, green card means go' thing. Its basic rules for a Brazillian steakhouse people. The servers bringing the meat should know this. Beverages: Good, but overpriced. Oh, I forgot to mention that we selected a beverage package as one of our free incentives for booking the cruise in the first place, but when my wife upgraded to a Haven Suite, they took this benefit away without telling us. It became a whole two days of trying to sort it out through our concierge, who ended up losing that battle on our behalf. They charge a lot for drinks on this ship. A typical mixed drink was $11+ and a can of soda was $3.50. The drink packages are really expensive too. After a day or two we figured out that we'd never drink enough to make the package worthwhile even at the high prices, so we just paid for what we wanted. We bought bottles of wine every night (which were reasonably priced), so at least that was fine. Fitness Center: They have a whole room full of nice bikes that they only allow to be used when there is a spin class. The rest of the bikes were awful, my wife tells me. I used the treadmill once, which was fine, then I started running on the track on deck 13 instead which involves frequently asking people to move when they are blocking the track. Shore Excursions: We did our own for the most part. We took a helicopter flight and landed on a glacier, we took a cool train ride into Yukon territory (that one was cruise arranged), we kayaked with sea lions, seals and humpback whales, and we did a sled-dog training event. All were awesome and the ones we arranged were cheaper than the ship excursions, but they were still pricey. That said, all were worth it! Why This is Our Last Large Ship Cruise: We just learned how much these ships pollute the air. One cruise line in its European cruises pollutes MORE than every car in Europe combined. What the heck?! It turns out that they could "scrub" the exhaust, but then it just dumps sulfuric acid into the ocean directly. It appears that having your hotel / restaurants move around with you everywhere is wasteful. Who knew? Anyway, we'll just do more fly and drive trips which albeit bad, have much less of a carbon impact than a big ship. Time to go nuclear, folks! Read Less
Sail Date September 2019
I was a bit worried about a "cold weather" cruise because I'd never experienced one. Surprise! The weather did not in any way interfere with our great time and wonderful experiences. We saw the Northern Lights!!! The ... Read More
I was a bit worried about a "cold weather" cruise because I'd never experienced one. Surprise! The weather did not in any way interfere with our great time and wonderful experiences. We saw the Northern Lights!!! The scenery was incredible and so very much to see. We dressed in layers for the weather but other than that, an a tiny bit of rain in Juneau, the weather was never mentioned, discussed or thought about. All port stops were extraordinary. My favorite, of all three which are favorites, was Ketchikan. Ketchikan was the most picturesque village we saw. I very much enjoyed the entertainment on board; especially the Cirque du Bijou (I think that's the correct name). Those folks were simply amazing. Our dining experiences were are pretty okay. I did not care for Chin Chin at all. We waited thirty minutes to be seated and then an additional thirty minutes to order. Our food order was incomplete and very bland. We did not mention the incomplete order because we didn't want to waste any more time. Just not my favorite at all. We were very fond of O'Sheehan's Grill & Pub. There were always friendly staff and guests around to visit with. Service was perfect. Great cruise! Read Less
Sail Date September 2019
This cruise was recommended to me by United Cruises once I told them I was interested in an Alaska cruise. i was given several choices, but I was interested in doing SE Alaska because years ago I had done a different Alaska cruise which ... Read More
This cruise was recommended to me by United Cruises once I told them I was interested in an Alaska cruise. i was given several choices, but I was interested in doing SE Alaska because years ago I had done a different Alaska cruise which took me to Sitka, Valdez and ended up in Anchorage where I got to see Delani National Park, which was quite a treat for the senses. Everything was really nice onboard except the food. I found it to be very average in every sense. I never ate anything that mesmerized me. I guess Norwegian has to cut corners somewhere. Otherwise, the cruise was very enjoyable. The entertainment was OK. The highlight of the entertainment for me was the winner of American idol 12 season, a lady whose last name was Glover. She was amazingly good and she performed flawlessly to the delight of the entire theater which gave her a standing ovation. Read Less
Sail Date September 2019
Embarkation took a long time as it seemed all 2380 passengers arrived within a 30-minute window so the queues took well over an hour to check in. Luggage arrived to our stateroom promptly though (just after we boarded), which was amazing. ... Read More
Embarkation took a long time as it seemed all 2380 passengers arrived within a 30-minute window so the queues took well over an hour to check in. Luggage arrived to our stateroom promptly though (just after we boarded), which was amazing. The ship is quite nice but does have a few rust spots here and there even though it was just refurbished late 2018. The staff are excellent overall - special mention goes to Najat from the cruise director's team. She was amazing, very friendly and welcoming. She was chosen to host the LGBT+ meetups, and she was awesome. She's a straight ally, and seemed to love joking around with us gay guys. We made sure to give her an extra gratuity at the end of our cruise to show our appreciation for her welcome. We reserved a balcony cabin, and were lucky to be assigned an oversized wheelchair accessible room - fantastic! The walk-in shower was great and there was lots of space. Lots of storage cubby holes, in-room safe, minibar/fridge (we didn't use it), etc, etc. Condition of the cabin was very good too, although the sofa looked a little worn already. Bed was nice & comfy, and we slept quite well. Restaurants were very good. The Garden Cafe buffet is decent, but feels very busy and like feeding livestock (hehe). We ate in 3 specialty restaurants - Le Select (a very nice French style restaurant), Moderno (a so-so Brazilian steakhouse - it could have been better), and Cagney's (an excellent American style steakhouse). The main dining rooms Azura and Tsar's Palace were very good too - although the food could be a bit hotter in Tsar's Palace. Heating the plates before service would help, but I also understand that on a ship there are limitations. We saw 3 different shows while on board, and they were all excellent. It still boggles my mind that a cruise ship can have a huge theatre on board. This has been our first ever ocean cruise (we only did 1 other when we traveled to China, on the Yangtze River), but we'll definitely be back to Norwegian. Read Less
Sail Date September 2019
I chose this Cruise along with my fellow friends. ( Choir and Ukelele Groups. ) I was able to utilize my Scooter on-board and that allowed myself to enjoy every adventure and opportunity offered. I had a Wheelchair accessible Cabin and ... Read More
I chose this Cruise along with my fellow friends. ( Choir and Ukelele Groups. ) I was able to utilize my Scooter on-board and that allowed myself to enjoy every adventure and opportunity offered. I had a Wheelchair accessible Cabin and it was just perfect. Room for my scooter and plenty of room left for every other need we may have had. The cabin was lovely and the care given every day to keep it clean and lovely was without any doubt, exemplary. The ship was beautiful and at all times well kept and clean and enjoyable to be aboard. The staff were absolutely magnificent.......always pleasant, helpful, thoughtful and very attentive. ( Always a Smile and a Hello. Some made a point of trying to remember your name.) Every need that one could have was met and More. The excursions offered were many and covered so many different interests. There was something for Everyone who may have wanted an adventure in Port. The activities and entertainment onboard were top of the line and very enjoyable. ( The only suggestion that I would like to make is to reduce the cost of the Bingo Games so that more people could participate and perhaps there should be more games than just 3 and larger prizes.) The help getting onto and off of the ship was just great. The staff knew what they were doing and made it very easy for all the passengers to follow the directions and get to the correct place and any help that may have been required was provided. This was my first cruise but it certainly will not be my last.......I am excited and can hardly wait to do it again. Thank you for a wonderful adventure! Read Less
Sail Date September 2019
I went on this cruise to see the glaciers in Juno. It was absolutely breathtaking! The services in general on the cruise was wonderful. And the food at the restaurants were very tasty. The shows were spectacular. I also met some sweet and ... Read More
I went on this cruise to see the glaciers in Juno. It was absolutely breathtaking! The services in general on the cruise was wonderful. And the food at the restaurants were very tasty. The shows were spectacular. I also met some sweet and friendly people on board, including a couple of Australian sisters named Robyn and Jennifer, a nurse name Warren and his wife Shannon, an Irish couple named Dominic and Yvonne. My only regret is that I did not exchange my contact information with them. I don’t know how, But I hope to get in touch with them again. Maybe one of them will give me, Harry Potter, a shout. Overall, this was a fun cruise with lots of activities for our ages. I Will go on this cruise again because Norwegian was so good to guests with vision and mobility disabilities. This is important because my father has two bad knees and I have low vision. Clin729@gmail.com Read Less
Sail Date September 2019
This was my birthday present to go to Alaska!!! A beautiful trip! To see the Glaciers up close was amazing. A must see State. Everyday was better than the last day! Definitely get a balcony for this trip... waking up to those views ... Read More
This was my birthday present to go to Alaska!!! A beautiful trip! To see the Glaciers up close was amazing. A must see State. Everyday was better than the last day! Definitely get a balcony for this trip... waking up to those views everyday are breathtaking!!! Even laying in bed bed looking out out the water is so relaxing and refreshing. The entertainment and activities on board were great... definitely something for everyone. I took advantage of the Spa and it was wonderful, to relax and get pampered. The ports and excursions were so fun! The train rain is a must! The staff was fantastic. The drinks and food were good. The higher end dining rooms were great, nice to dress up! The embarkation and disembarkation were extremely organized all the to the airport!!! Thank you Norwegian Jewel... hopefully I'll see you again soon for another cruise to another destination Read Less
Sail Date September 2019
We had really wanted to see Alaska and felt by cruising, we could see several ports and all the beauty. Views were amazing! Wish there had been more ice on the glaciers. Everything was planned down to a science of getting you ... Read More
We had really wanted to see Alaska and felt by cruising, we could see several ports and all the beauty. Views were amazing! Wish there had been more ice on the glaciers. Everything was planned down to a science of getting you from point A to point B. Food was excellent! Variety of food was incredible as well. Something for everyone. The shows on board were spot on and very entertaining. Super happy with the 2 we went to. Shopping was lots of fun as most things were half price since this was season end. Met several new friends to stay in touch with. So glad we got the balcony suite. To be able to walk out and see the scenery, the water, the whales along side ship, the pilot boats up close, even the rangers embarking and disembarking was simply amazing. We both highly recommend you doing this and enjoy God's creations prior to more global warming. Very pleased and most happy we decided to cruise with The Norwegian Jewel. Read Less
Sail Date September 2019
Chose this cruise to celebrate our 35th Anniversary and my wife's retirement. Inside Passage itinerary was on wife's bucket list. I Chose NCL because we had our honeymoon cruise with them in the Caribbean. I chose the mini ... Read More
Chose this cruise to celebrate our 35th Anniversary and my wife's retirement. Inside Passage itinerary was on wife's bucket list. I Chose NCL because we had our honeymoon cruise with them in the Caribbean. I chose the mini balcony suite 11094 in the middle of the ship as an upgrade to our usual window room. Boarding was ok, not great. Line moved steadily, but no one was checking appointment times, it was just kind of a free for all. No issues getting on the ship. Our room was ready when we boarded. Cabin Steward was a sweetheart, kept things in great shape. Entertainment around ship was ok, not great. Production Cast in Stardust theater was excellent overall. The lounge acts were so- so. The comedian was hilarious. Casino Staff was totally excellent, I was addressed by name from day one, and they all were very pleasant to be around. Buffet was ok, only ate breakfast and 1 lunch there. Staff was nice, and washee washee crew had a blast Specialty Restaurants: Moderno was good, ate night one, plenty of food to choose from, and staff was friendly Le Bistro night 2, disappointing. Service had no sophistication at all, food was just ok, nothing special about it at all and extremely small portions. no name recognition, no celebration recognition... Teppanyaki- great company at the table, fun time. food had zero flavor, very typical of this type of restaurant. Our Chef was a novice....very friendly, but certainly needed to hone his show skills more before being turned loose. everything was rushed...deserts were terrible Cagneys- saved for last night, arrived half an hour early, got sat 40 minutes later. Waited 10 minutes and finally waitress came over and asked for dinner order before even seeing if we wanted a drink, when I said we wanted to get something to drink, she just left. 5 minutes later guy comes over to take order for decent bottle of wine (100$+) We wait 10 minutes and he comes back with wine....not a great presentation, and then wants to get paid for wine on the spot. Very weird. Waitress comes back and takes order..pretty much all she was was an order taker...never refilled wine glasses, or attempted to engage us in conversation. Ribeye Steak was of very poor quality, Filet was cooked correctly. cheesy grits were excellent. She brought us the wrong desert to start, correct desert was ok, again, not great. Spa- took the tour the first day and the hard sell was almost unbearable...we did get a couple massage the next day which was AWESOME! I did buy thermal spa passes before the cruise...an expensive mistake as we never found the time to use them at all used the fitness center once, it was more than adequate Shore Excursions: Most booked independently : Ketchikan:Misty Fjords Seaplane on Carlin Air thru Viator.com- Excellent! Crabfeast and Lumberjack Show thru AlaskaShoreexcursions.com- Excellent Juneau: Best of Juneau thru shoreexcursionsgroup.com- Excellent ( Whale watching, Mendenhall Glacier, and Salmon Feast) Skagway: Best of Skagway thru NCL ( Bus RIde, Train Ride Down White Pass, another Salmon Bake, Red Onion Tour) Excellent Cruise Director was good...The views were humbling, and with the exception of the specialty restaurants missing the service mark most of the time, and the food being probably no more special than what was served in the main dining rooms, we really enjoyed ourselves. Read Less
Sail Date September 2019
We chose this cruise for a couple reasons. First of all we sailed on the Jewel last year from Vancouver to Tokyo, and on to Singapore where it went into dry dock for a refurbishment, and we wanted to see the changes. Secondly, some friends ... Read More
We chose this cruise for a couple reasons. First of all we sailed on the Jewel last year from Vancouver to Tokyo, and on to Singapore where it went into dry dock for a refurbishment, and we wanted to see the changes. Secondly, some friends of ours were sailing on it, and asked us to join them. We also had made friends with many of the crew members, and were eager to see who would still be on the ship. It made us extremely happy that Dan was still the Cruise Director! We really think he's great, and extremely personable and approachable. He happily welcomed us back. To our dismay, many of our other favorite crew members were no longer on board. We do realize contracts end, and no one is guaranteed to come back to the same ship upon renewal. We had a balcony room on deck 9--one door down from our cabin last year. We also had the Unlimited beverage package, and the three specialty dining package, and 250 minutes of wi-fi, along with $50 towards each shore excursion and $50 on board credit per person as our perks. We couldn't make use of the friends and family are free, or the free air fare. The entertainment was excellent as usual. The production company is extremely talented, and very friendly when you see them on board ship when they're not performing. We had good service from our cabin steward who was very friendly and eager to help with anything. The shore excursions were excellent for the most part. The Salmon Bake was not as good as we had expected. I wouldn't do that again. The Crab Fest, and the White Mountain Yukon Pass Railroad ride I've done twice now. Obviously, I think they're absolutely worth doing again. We were disappointed that LeBistro Restaurant didn't match the quality or service that we have experienced on previous cruises. Cagney's also was better on past cruises. The bar service was lacking as well. I would make a suggestion for the Starlight Theater that you get cup holders for the chairs. I noticed that the refurbishment there only consisted of reupholstering the chairs, new carpet, and a brand new stage curtain. Thank goodness you got rid of the Peacock! We are planning another cruise next year on the Jewel, and are hoping that a longer cruise will pan out to be better than this one. We're sailing from Hawaii to Papeete, and Papeete to Austrailia--a repositioning cruise. As a loyal NCL Platinum Latitudes member , and a travel agent, I am hopeful that some of my concerns will be addressed, so my clients will not be disappointed when I recommend and book an NCL cruise for them. I purchased four Cruise Next certificates for use next year, and I'm hoping NCL doesn't disappoint me. Read Less
Sail Date September 2019
Another fun cruise on NCL. Embarkation in Vancouver B.C was efficient and disembarkation in Seward, Alaska for the last Alaska Rail passenger run to Anchorage was equally expeditious (although it was an early). The 114 mile scenic run ... Read More
Another fun cruise on NCL. Embarkation in Vancouver B.C was efficient and disembarkation in Seward, Alaska for the last Alaska Rail passenger run to Anchorage was equally expeditious (although it was an early). The 114 mile scenic run hugged the shoreline and afforded some stunning views of the raw beauty of Alaska, the water, the mountains and the wildlife lending credence to Alaska`s claim of being the Last Frontier. Vancouver is a city that has a warm and inviting population and efficient transportation system. I got there a day early and spent the time before the cruise wandering around. Great port to sail out of. The highlights of this cruise were Glacier Bay on day 6 and the Hubbard glacier on day 7. We got real close to the Margerie Glacier and the Lamplugh Glacier and were treated to some awesomely impressive views as the ship entered the bay and did a complete turnaround at these glaciers affording great views from all over the ship. Enhancing the experience at Glacier Bay was a commentary on Glacier Bay running on the Jewel`s TV channel. This commentary was presented by USPS rangers of the Glacier Bay National Park. Augmenting this commentary and presentation, the rangers and Friends on the Glacier Bay had tables set up with souvenir books, maps of Glacier Bay and DVD`s of some of the best nature photos of Alaska I`d seen. Nice touch Norwegian ! This cruise followed Alaska`s inside passage. On day three, the Jewel visited Ketchikan, the Salmon Capitol of the World. Day four found us visiting the only state capital that cannot be reached by road, Juneau. Day five we stopped in Skagway, another picturesque town with a connection with the Gold Rush. These are unique towns worth experiencing and Norwegian saw to it that we had time in each that was long enough to fully savor the experience. Shuttles to the towns were convenient and efficient. A memorable cruise marked by stunning scenery and memorable experiences. Read Less
Sail Date September 2019
We elected to go northbound to also do an active land portion on our own afterward. The cruise was FANTASTIC!!! Specialty dining was great (esp. Le Bistro and Cagney's). If you plan to do speciality dining make ... Read More
We elected to go northbound to also do an active land portion on our own afterward. The cruise was FANTASTIC!!! Specialty dining was great (esp. Le Bistro and Cagney's). If you plan to do speciality dining make reservations--especially for the sea days. Shows are at 7:15 and 9:15 so plan accordingly. If you want a peaceful breakfast go to O'Sheehans on level 8. Lots of windows. Same with the main dining room, but busier. We skipped the buffet for all meals except one lunch. Ports were wonderful and the 3 sea days were perfect--sitting on the balcony or on deck or in Spinnaker Lounge watching whales, seals, otters and the glaciers. We had a starboard (right side) balcony and it was perfect for viewing. If you are not doing land I would elect a round trip, but do not miss these places. We met a few people doing a northbound and then southbound (same ship). That would have been amazing as well. The comedian was VERY funny in his early show, but his adult time show was gross. It was unnecessarily filthy and did not appeal to us. The dancers were very talented --Cirque style (The show was fabulous). Ketchikan--Lumberjack Show is silly. Do not do a tour. Just take free shuttle to town and buy a ticket (or pre-purchase and pick up there). Juneau--BEST tour ever--costly, but worth every dime. Helicopter/airboat to Taku Glacier. A Once in a lifetime amazing view of the glacier. Skagway--we just did the historical walking tour and hiked. Very nice. Many took the train ride tour. Read Less
Sail Date August 2019
Embarkation was illogical- lines going upstairs, then downstairs to immigration then lines to Border patrol. Disembarkation was poorly organized in the theater for those traveling to Seward via the Alaskan train. The NCL person was ... Read More
Embarkation was illogical- lines going upstairs, then downstairs to immigration then lines to Border patrol. Disembarkation was poorly organized in the theater for those traveling to Seward via the Alaskan train. The NCL person was giving out confusing info regarding leaving the theater. People were exiting the ship without any knowledge of the train. Upon disembarking, I turned over my voucher to the Train and received my seat assignment. Total misinformation from NCL. Inside Cabin 9673 was very quiet. Cabin Steward Muhammad Shalahuddin was very gracious, helpful and attentive. As a solo cruiser, when eating in the buffet-my table was cleared regardless of my iPad, book, or backpack being visible. I was hit, bumped, knocked, kicked and pushed by small Asian women moving in herds. Cruisers leaving food and dishes outside of their cabin. It’s rude, makes it difficult to pass the narrow hallways with others and cabin crew’s carts. Those leaving elevators all took the same idea that no one else was around and continued to block the exiting area to have a conversation. Casino’s Black Jack was seemingly not controlled by number of people at the table coupled with amount the person was playing/hand with the dealer pushing buttons at each hand. On the brand new ships: Epic, Breakaway, Getaway, Bliss and I’m guessing the upcoming Encore, the dealers are always pressing buttons before each hand is dealt. (Cruiselines don’t have State Gambling Laws to follow). CAGNEY’S STEAKHOUSE-enjoyable with great service LE BISTRO-located off a bar area with “live music” the hostess closed the outer doors which silenced the bad performer. The chocolate fondu is the best dessert. LA CUCINA- Why is the Caesar salad removed from this menu? This restaurant is directly under the basketball court. People at 8:00pm were playing basketball and the entire ceiling of La Cucina was shaking while being pounded. Cruisers all were questioning the wait staff. The answer was, “the court is closed but people climb around the closed ropes.” Why wasn’t security called to address this huge issue while people were paying extra for the specialty restaurant? AZURA RESTAURANT: very noisy Thermal Suite Spa- clean, quiet, single-sex areas, with a handful of people. Sam, the Spa Manager is delightful, sweet, and engaging. VELVET- very disappointing for NCL’s live entertainment. The (Lexi) female lead’s pitch was often off. The company dancers were poor. Feet, arm placement, hands of all the dancers were always off and never together. The extremely overweight male “dancer’ (Marc) that appeared on stage was simply outrageous, hideous and far from entertaining. He simply was laughable and horrifying. My 10th NCL Cruise- the sound techs continue to be clueless in sound production: Balance, treble, bass, and dynamic levels were all problematic. THE COMEDY OF ACE GUILLEN: This act should be re-named, ACE GUILLEN: HIS MUSICAL OUT-TAKES. There was no comedy to this performance. However, the last night on the ship, Ace did a show featuring his ‘adult comedy.’ He was quite funny. LE CIRQUE BIJOR: most entertaining featuring (Vlad & Anna) and (2 male gymnasts). The dancing was together. A NCL person said VELVET was a new production. POOL: has a lifeguard on duty. I was baffled by the Alaskan ports claiming ‘duty free’ when we are traveling in the US. Read Less
Sail Date August 2019
We chose this cruise as the itinerary included both Glacier Bay and Hubbard Glacier and I could not recommend it more wholeheartedly, especially if you can fit the cabin we had in your budget. This was a couple's trip and belated 25th ... Read More
We chose this cruise as the itinerary included both Glacier Bay and Hubbard Glacier and I could not recommend it more wholeheartedly, especially if you can fit the cabin we had in your budget. This was a couple's trip and belated 25th anniversary adventure. Our suite really made this cruise sensational, particularly as we were blessed with wonderful weather. We were in cabin 10500, right at the front, directly under the bridge. Taking breakfast in our suite on glacier days was absolutely wonderful. Embarkation in Vancouver was seamless and departing from this city was ideal for us. We flew in from Sydney a few days earlier and enjoyed many magical eating experiences traversing this very walkable city. Getting out into the fresh air, spending time in Stanley Park and a Gastronomic Gastown Tour on foot helped us adjust to the time difference. Once on board on embarkation day, we had lunch in Moderno which provides breakfast and lunch for suite guests for the duration of the cruise. We had breakfast here three times, and had the breakfast delivered from here to our suite on glacier days. Henry, our butler, brought the breakfast and set the table for us. He was wonderful, as was cabin attendant, Rene. We had a few lunches in Moderno as well and found the service and food selections really good. We had a three specialty dining package and chose Le Bistro, Cagney's and Teppanyaki. Teppenyaki was a lot of fun and highly recommended. Cagney's steak was perfectly cooked, and the meal generally was very good, although we waited far too long and our first waiter was quite disinterested. They use an iPad for wine selections and you can't narrow selections to the $15 limit of the beverage package, which was a bit dumb. Le Bistro didn't acquit the french onion soup as well as you'd expect. The crout was soggy to the point of dissolving and the cheese was overpoweringly plentiful and runny. It was difficult to eat. The rest of the meal was quite good though and the service, although patchy, was attentive. We also ate in Azura a couple of nights and found the service excellent and the meals very enjoyable - the rib eye was a standout. Most of our entertainment was our cabin balcony, although we attended Velvet (kitchy but fun) and Le Cirque Bijou (amazing, spectacular). We also happened upon one round of trivia and a married couple game, both had witty hosts and were good for a laugh. The bar staff were great and very accommodating. Special shout out to the Rum Cake cocktail in Magnums, tasted just like Christmas Pudding! All of our excursions were arranged through the ship - a little more expensive than private arrangements perhaps, but for simplicity, we were happy with our choices. Getting on and off the ship in each port was easy and uncomplicated. First stop was Ketchican, with the Aleutian Ballad our chosen tour. The guys on the boat were great and you didn't need to be a fan of World's Deadliest Catch to enjoy all the seadog stories and appreciate how tremendously dangerous crab fishing in the Bering Sea is. This was our first opportunity to see Bald Eagles and sea life of all kinds, including crabs, a variety of other crustacea and a very cranky octopus. Ketchican itself is quite interesting, but the highlight was the salmon struggling valiantly to climb waterfalls and ford fast flowing rapids to reach their spawning ground. In Juneau, we took the helicopter to Mendenhall Glacier and dog sledding. Spectacular!! The views from the helicopter were incredible, as the icefields came into view over the hills surrounding the port. The dogs were gorgeous (especially the puppies!) and just love running, with our musher (an Iditarod competitor) very interesting and sledding on the snow exhilarating. Well worth the money - but as previously mentioned, this was a special trip. Juneau day was rounded out with king crab legs at Tracy's Crab Shack (get the mixed plate but order the extra crab leg, you won't regret it) and a lost afternoon at the Red Dog Saloon with a hilarious old guy conducting singalongs and a superb barman. Our Skagway tour was Froschel Wildlife Centre, a ferry ride and bus trip away in Haines. This centre takes in injured and orphaned creatures, hosted by Steve who was a bit nuts but lots of fun. We saw a very well trained wolverine, fed a porcupine, kissed a moose, got charged by a bear and up close and personal with minks, reindeer and other beasties. The guide on the ferry and driver of the bus were very entertaining and educational. At the end of the cruise, we spent a further week in Alaska on a self directed trip. We were fortunate to see the northern lights at Chena Hot Springs near Fairbanks, enjoyed two fabulous journeys on Alaska Rail (Seward end port to Anchorage and Fairbanks to Anchorage), and a remarkable 12 hour bus trip in Denali with lots of bears, moose, caribou and Dall Sheep as well as an arctic squirrel and geyrfalcon and chick. Apparently only 30% of Alaskan visitors see Denali and we were fortunate to see this spectacular mountain on the train trip back to Anchorage. We were also very lucky with timing to see beautiful fall colours. This really was a trip of a lifetime and we enjoyed every minute. Read Less
Sail Date August 2019
This was our first cruise. We wanted to cruise Alaska and Norwegian offered us that opportunity. The staff on this ship are exceptional hosts. We felt very welcomed and pampered. Honestly we did not know what to expect and were pleasantly ... Read More
This was our first cruise. We wanted to cruise Alaska and Norwegian offered us that opportunity. The staff on this ship are exceptional hosts. We felt very welcomed and pampered. Honestly we did not know what to expect and were pleasantly surprised. We were on an enormous ship with hundreds of people yet chose our own activities and seemed to always make new acquaintances. We saw two fabulous shows, Vlad and Anna and Le Cirque Bijou. The Glacier Bay National Park tour was a highlight as well as the talk by Becca - the park ranger. Whale watching was great, our guides were excellent. There are some excursions I wish we would have gone on but it was our first cruise and we picked excursions based on the web site info. We took a tram up to Mt. Robert in Juneau - beautiful view. Each little town had its own uniqueness and charm so we really enjoyed them all. Food on the ship was good. My husband wanted more seafood options and I'm more of a land lover so was happy with my choices. We did most of our dining in the Garden Cafe. We also had meals at the Tsar, Azura and O'Sheehan. The food was good, the service was amazing. We extended our trip to Denali and were in awe of our guides on each leg of our tour. Cruising is an interesting way to travel, a lot more structured than our usual excursions. Well organized and the people - a remarkable group, well trained and exceptional service providers. They convinced us, on a daily basis, that they were happy to have us on board. I cannot say enough good things about the staff. Washy, washy. Happy, happy. Read Less
Sail Date August 2019
I just wanted to take a ship to Alaska. The Jewel fit my itinerary and took me there. I had little expectations other than to go from BC to Seward. The meals were absolutely incredible, the service and staff were off the charts, the ... Read More
I just wanted to take a ship to Alaska. The Jewel fit my itinerary and took me there. I had little expectations other than to go from BC to Seward. The meals were absolutely incredible, the service and staff were off the charts, the entertainment was great, the classes were an added bonus, and the itinerary was incredible! I loved stopping at the Ports and exploring. I was a solo traveler with few people my age but the staff and crew became 'friends.' Everyone was so kind. I would wake up and go to the fitness room for a class, take a couple of walking laps around the ship, sit down at a nice restaurant for breakfast, and then explore a Port (usually taking a hike and finding a coffee shop). I would get back on the boat, meet with my solo traveler group, go to the 'show' that night, have a nice dinner and coffee, and then head up to a lounge for the evening. Would definitely recommend and take this trip again. Read Less
Sail Date August 2019
Very disappointed in the entertainment except for the comedian. the food was great but the buffet was a zoo. there should have been another one for that many passengers. We went to the dining room for all our meals after the first day ... Read More
Very disappointed in the entertainment except for the comedian. the food was great but the buffet was a zoo. there should have been another one for that many passengers. We went to the dining room for all our meals after the first day which always took longer. The food was great everywhere but the desserts were poor. They all looked beautiful but tasteless. Our Junior suite was a perfect size and the balcony was just the right size but it never got cleaned and there was hair and dirt on it. I personally washed the table off each day. The girl looking after our cabin was very nice and helpful but run off her feet with all the cabins she had to look after. We talked to lots of staff and got to know them in the restaurants and everywhere else on the ship and they are all extremely friendly and polite. NCL needs to have more help for the cabins though. Tons of employees in the dining rooms, but cleaning staff no.The shore excursions were great but extremely expensive. You are better off to go ashore and book your own. There are lots waiting for you and you don't have to worry about getting back to the ship before it sails because everyone knows when you have to be back. You just have to be sensible about what you want to do. The ship is beautifully decorated no expense spared there. We booked the Denali 12 day trip and when we got to the buss at the end of the cruise it was not the "luxury coach" they advertised. The seats were too close together and depending on which seats you sat in your knees were touching the back of the seat in front of you so no stretching. No TV screens, there were a few through out the bus but they are never used. There was a group of 12 people plus their tour director from "Tours of Distinction" who immediately "Reserved" the first 6 rows of the bus for her group and this was on a NCL bus! They had all their meals booked and paid for while the rest of us were dropped off in the middle of downtown and given an hour to find our own. There were 49 people on the bus and the other 36 people on the bus were not impressed and it was discussed a lot. people even spoke up about the unfairness of it but it was ignored. I feel sorry for Patrick our bus driver because it seemed the T. of D. guide was calling the shots. The Denali Forest is awesome but come on 5:30 in the morning for pick up and 6-8 hours on another bus that was like a school bus. We were all crippled getting off at the end of the day. The train we were supposed to ride on with the dome cars was not running for 2 days before we got off the ship but no one told us until we asked because we were hearing it was cancelled and that was the biggest reason for that part of the tour. Finally we were informed we might be able to get on it tomorrow. Wild fires and slides had stopped it. I know you can't control these things but we should have been informed before we ever got off the ship, they knew 2 days earlier that the train wasn't running. This whole experience left a bad taste in our mouth and we won't be sailing with NCL again. When you pay over 11 thousand dollars not including airfare for a cruise you expect better. The exercise room was a quarter the size needed. There were lots of activities for children but only 3 decks of cards in the games room and it was packed. We bought a deck of cards but was difficult to find somewhere quiet to play where the wind didn't blow the cards away. The buffet dining tables were not available to use and the dining room that they told us to use, the lady who is the one in a uniform was in there listening to someone playing the piano and she shooed us out of there even when we told her the signs on the table told us to go there if we wanted somewhere quiet to play cards. There was a casino or you could go to one of the lounges to listen to employees of the ship sell you a service on board or where to shop at their stores at the next port. Everything was geared to get more money out of you. I thought cruises were inclusive except for alcohol but I soon found out the paying never stops. The one major thing we learned was the cruise lines have created an industry where every port they pull into , the majority of the businesses are owned by them and the locals have no control. We felt much better shopping for trinkets and T-shirts from Anchorage and Fairbanks where you could buy something actually made by someone in Alaska not china and cheaper. I wonder are all cruise ports of call the same. Read Less
Sail Date August 2019
If you want to see what global warming is doing, do the glacier cruise. Over the past 10 years, the glaciers have receded by 100 feet and probably 50 feet in height. Due to the melting, the glaciers are covered with layers of rock. We ... Read More
If you want to see what global warming is doing, do the glacier cruise. Over the past 10 years, the glaciers have receded by 100 feet and probably 50 feet in height. Due to the melting, the glaciers are covered with layers of rock. We did this cruise in 2005 and it was outstanding. Now, the little towns are filled with the same jewelry shops and tourist traps. Very few locals as it was in 2005 If you like quantity instead of quality, a cruise is just the think. We have only taken a few cruises and found the quality of the food on the decline. The buffet was good for breakfast and lunch. Dinner was just ok and the food in the other restaurants were general not hot. The specialty restaurants were not that good and would not recommend them. We attended only 1 of the shows offered on the boat. This show was good but after attending so many NY Broadway show, it is difficult to watch anything else. We did not play bingo or any other of the activities offered.. The serviced and staff on the boat were outstanding.. They really made the cruise a pleasure. Read Less
Sail Date August 2019
Our cabins were kept spotless and we always enjoyed the placement of our kids stuffed animals. Whenever we had a question, our stuffed animal wrangler/room steward, was more than willing to stop what he was doing to explain things to us. ... Read More
Our cabins were kept spotless and we always enjoyed the placement of our kids stuffed animals. Whenever we had a question, our stuffed animal wrangler/room steward, was more than willing to stop what he was doing to explain things to us. This was our first cruise to ever take. We had our 5.5 year old & 7 month old. Our oldest loved splash academy and our youngest enjoyed being able to drum his hands on any surface he could touch. The food was not our favorite though. It didn’t leave a lot of options some days. It seems like they mainly focused on food from the Asian or Indian cultures. We are a lot of cheeseburgers. Also, the fancier restaurants didn’t have very good descriptions for the types of meals. It we always knew that if we didn’t like a meal there, we could go to the garden cafe to get a burger. I was really hoping they would have some simpler desserts. A lot of them had jellies or “goo” on them, especially the cakes. My oldest d that they had chocolate chip cookies or peanut butter cookies. Overall, we did enjoy our trip and would love to take another in the future with our boys. We would just hope that the food options improve. Read Less
Sail Date August 2019
An excellent cruise, by far one of the best holidays we have had! Travelled with kids 8 and 11 and everything was juts a awesome. We organized our own excursions at the port thru external providers at a cheaper rate which worked well for ... Read More
An excellent cruise, by far one of the best holidays we have had! Travelled with kids 8 and 11 and everything was juts a awesome. We organized our own excursions at the port thru external providers at a cheaper rate which worked well for us. The food was of amazing quality and variety and can’t be faulted at all. The entertainment for both kids and adults was great and the staff in the kids club were super friendly. Our cabin 4594 had plenty of space for a family of 4. The embarkation process in the first day was really tedious and very slow so be prepared for standing in long lines and waiting! However at each and every port the embarkation and disembarkation was super easy. We had long days at port and plenty of time to organize excursions and get back before departure. The staff is super friendly in all the dining venues as well as the bars and lounges. Can’t really fault anything in this cruise other than the initial embarkation process!!! Read Less
Sail Date August 2019
The Jewel crew originated mostly from southeast Asia. That means the pizza on board tasted terrible but the Malaysian and Indian food was the best I ever had. I gained 10 pounds. My wife gained 7 pounds. Our 1 year old daughter gained 2 ... Read More
The Jewel crew originated mostly from southeast Asia. That means the pizza on board tasted terrible but the Malaysian and Indian food was the best I ever had. I gained 10 pounds. My wife gained 7 pounds. Our 1 year old daughter gained 2 pounds. We got off the ship fat and happy. I really appreciated the Guppies playroom. My daughter and I were there at least 4 hours a day on Sea days. They have interactive programs and tons of toys to keep my daughter entertained. A few tips regarding the Jewel: -Teppanyaki is the most popular option on board. You must book a reservation 3 months before your sailing date. -Grab a seat for shows 30 minutes before showtime. Evening entertainment is very popular. -Book a shore excursion with less people. I went dog sledding in the afternoon instead of the morning, which was the less popular time slot. Everybody in my group got lots of cuddle time with their own puppy! -Juice is only served in the mornings. The rest of the day, their beverage stations serve flavored water. Fill a container in the morning and store in your mini fridge Vancouver cruise terminal is horribly inefficient. Long lines and grumpy workers ruined our embarkation day. Our cabin filled with cigarette smoke on the 5th day. The staff did their best to remove the smell but I wish they could have thrown all the smokers overboard instead. Read Less
Sail Date July 2019
How often can you say that you had a vacation with almost no complaints? This was my first cruise, as well as my first time in Alaska. I couldn't have imagined a better experience! My friend and I arrived in Vancouver a few days ... Read More
How often can you say that you had a vacation with almost no complaints? This was my first cruise, as well as my first time in Alaska. I couldn't have imagined a better experience! My friend and I arrived in Vancouver a few days early to check out the city, and I'm glad we did. Beautiful city with something for everyone. The cruise itself? The embarkation was the only not-so-great experience (standing in line for 1+ hours in any situation is not fun, let alone to check in for your cruise). We made the mistake of not eating lunch, figuring we would eat on the ship, only to arrive on the ship just as food venues were closing for the emergency drill, so we were more than a bit hangry. Lesson learned, and moving forward. The staff on the ship was so, so amazing at each and every turn. Everyone from the general manager to the stewards to the dining staff was pleasant and efficient. The ship was very clean and constantly being improved with touch-up paint here or oiling a hinge there. The food was good, especially in the main dining rooms (Azura was amazing!), with a good selection all-around. I can't speak to the specialty restaurants, but we tried out all of the complimentary venues and had good experiences with all. We enjoyed walking laps around the promenade deck or jogging track up top to catch the beautiful views and enjoy that amazing, fresh air. Cruising Glacier Bay National Park while listening to the ranger's commentary was certainly a highlight. We chose some really wonderful shore excursions (whale watching, rainforest island adventure, musher/sled dog camp) and honestly felt like each shuttle driver and tour guide was the best one they had. Entertainment and activities on the ship were high-quality and varied; again, with something for everyone. If you were bored--which we weren't--it was your own fault. We loved listening to the musicians at the lounges and atrium, and the main theatre shows were great (Anna and Vlad were wonderful and Cirque Bijou on the last night was AMAZING!). I think I'm at the point of gushing now so I'll stop, but I really can't say enough good about this experience. I HIGHLY recommend this cruise and will definitely cruise with Norwegian again. Read Less
Sail Date July 2019
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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