Sail Date: September 2018
Excellent deal! Only drawback was the embarkation process - we ended up standing in line for about 1 hour in order to check in and get our sea card, even though we were there at our assigned time. Shore excursions were very good and on ... Read More
Excellent deal! Only drawback was the embarkation process - we ended up standing in line for about 1 hour in order to check in and get our sea card, even though we were there at our assigned time. Shore excursions were very good and on time. Even the port where we were tendered were handled well and in a timely manner. We also found out that we could opt out of the automatic $14.50/person gratuity entry to our on board account, and instead pay them directly to those we had dealings with. We had hoped to take advantage of the beverage package as one of our “perks”. However when we were told that we had to pay the gratuities on the retail price of the package up front (it would have been $400+/person) we opted out. Other cruise lines we have had this perk with have you paying gratuities each time you use it, which really seems more fair to me, especially as we are not heavy drinkers. We wouldn’t even drink enough to cover the amount of the gratuities paid. Read Less
Sail Date: September 2018
My wife and I chose this cruise firstly because of the itinerary. We had always wanted to visit Alaska, and with Russia and Japan as well, we booked this cruise. Except for the 6 days at sea from Alaska to Russia, we were happy with this ... Read More
My wife and I chose this cruise firstly because of the itinerary. We had always wanted to visit Alaska, and with Russia and Japan as well, we booked this cruise. Except for the 6 days at sea from Alaska to Russia, we were happy with this cruise. It was more than we expected and this was our first cruise with Norwegian, we were happy with the ship and the staff. The shows were all very good and a couple of them were excellent. The Cirque Bijou was a highlight show plus a couple of others that were really great and professional. The service at the dining rooms was very good, and the only complaint we had was with the quality of the beef in the dining rooms. We did have one dinner in the Le Bistro and that was the best meal we had eaten for a very long time. We both had the filet steak which was done to absolute perfection. Read Less
3 Helpful Votes
Sail Date: September 2018
The ship was on its way to dry dock, so a few things needed updating, but all in all it was beautiful. We were in a balcony cabin, not as big as I would like, but we made do. The staff was outstanding. I ate in most of the specialty ... Read More
The ship was on its way to dry dock, so a few things needed updating, but all in all it was beautiful. We were in a balcony cabin, not as big as I would like, but we made do. The staff was outstanding. I ate in most of the specialty restaurants, and they were all wonderful. When we ate in the main dinning room, we were able to have the same table with the same wait staff each night who treated us royalty. The ports were all interesting. I did not do any ship shore excursions in Alaska, as I have done them before, however I did do the excursions in Russia and each port in Japan. All done well with good English speaking guides. The last tour/excursion was in Tokyo and this took us to the hotel NCL had arranged. The hotel was magnificent. Another great experience thanks to NCL. Read Less
2 Helpful Votes
Sail Date: September 2018
This is a cold water cruise - VANCOUVER TO TOKYO - but the pools were well heated and it was great swimming in warm salty mineral laden sea water when the air temp was cold outside! The hot tubs are great too - 4 of them - 2 at a warmer ... Read More
This is a cold water cruise - VANCOUVER TO TOKYO - but the pools were well heated and it was great swimming in warm salty mineral laden sea water when the air temp was cold outside! The hot tubs are great too - 4 of them - 2 at a warmer temp than the other 2. Pool/jacuzzi temps posted on the ship's channel and could be referenced everyday along with the captain's update on particulars. The pics of the ship are very bad - they do it no justice! It is a beautiful ship and going in for a retrofit at the end the Singapore leg of this trip - October, 2018. Regardless, the Jewel is beautiful and NOT garish like other ships. The staff nice as always. Jeff the assistant cruise director is particularly genuine. However, I didn't like the the competition among the staff - i don't think they should have to compete with each other for the title of "cruise hero." My only other "sorta"complaint is that whomever runs the volume at the shows in the Stardust theatre and the shows/happenings/dance classes/trivia etc in the Spinakker lounge put the volume WAY TOO LOUD. It was excessive and distorted the sound which made it more painful than ever. Otherwise - the choice of music even at the pool was often relaxing rather than thumping rave music! It's a cruise full of international travelers which makes it so very interesting - people's stories - and families - whether big or small - I love that. Not many kids - probably because of the time of year - school time - maybe about 15 in total and they were charming children. This cruise has a great combo of sea days with port day. I like both - the sea days are great for just lounging - and the port days you feel compelled to get your arse out there and see another part of the world! And at the end of the sightseeing day - there's your ship there waiting for you after walking miles seeing a new land. It was great! The staff were incredibly organized about leaving and returning the the ship - never much of a queue/line - hot towels - lemonade or hot chocolate depending on the weather - whizzed through security - presented with a cookie and we were back on board! Lovely. Dan and Jeff the cruise director and assistant cd are very nice people. There was a delay embarking in VANCOUVER - which lots of folk bitched about - but come on people - it was part of the adventure of travel! How often does that happen? Not very often and no cause for alarm. ALASKA: Sadly, the glaciers are almost all gone. Alaska is beautiful though and there are 3 stops there before heading out to the BERING SEA where DEADLIEST CATCH is filmed. The Time Bandit was sitting in dock in Ketchikan and it is a surprisingly small vessel! It was wild and woolly in the great north Bering Sea - but there were sunny days before we moored in PETROPOVLOSK - an island off the Kamchatka peninsula - yeah people - that Kamchatka from the game RISK you used to play when you were a kid! They said you had to buy a tour to obtain a visa to disembark in Russia for the afternoon - but that didn't quite happen. I believe all ship passengers were issued a visa - and the Russians were very efficient about it - stamped everyone's visa in the early morning and we were on tenders by 11AM. the ship was extremely organized about crowd control - embarking and disembarking whether on tenders or at port. Norwegian provided courtesy buses and tenders at most of the ports of call. The food on board was ok with some pleasant surprises. It was just kind of blah. They did have some nights were the entrees were decent - like suckling pig and pork roasts - roast beef - very little lamb though - and even a thanksgiving holiday meal evening which was actually quite well done for an east Indian chef! The bird was succulent and it was served with all the fixins' !!! However, all chicken on board was just inedible and smelled funky - I could not eat it - sorry! The fajitas on Mexican night weren't bad - but the refried beans and tortilla shells etc were processed. There is no need for that as they are easy to make. There was an abundance of fresh ripe fruit and selection of breads - but the latter seemed processed also. The breakfast fair wasn't bad - they made an excellent in kitchen muesli, which was surprising because there was a lot of processed food. There was the full range of breakfast goodies - whatever your liking - you could not be disappointed and the chefs were nice enough to always make my eggs with real olive oil instead of that spray on pam junk! The pastries/deserts were disappointing as were the soups - but the salad bar wasn't bad - no decent cheeses though even in the sandwich section - the cheese used was that processed american slices - not real cheese even! Although there was a wheel of blue cheese on occasion. The dressings awful too - canned! i don't know why, like the bread. they didn't make the dressings in house? The tea - not good either - but the coffee surprisingly palatable. The entertainment ranged from excellent to ok. The most professional were the gymnasts and Russian ballroom dancers, the 3 divas and a couple of others. The Russian ballroom dancers taught dance lessons too and that was fab -being taught by professional dancers - what a treat! I hope they keep that part because there were staff teaching dance classes but really - they weren't professionals and it was a bit of a loud joke. Wendy from South Africa and Julian from Australia were the exercise teachers and their classes were the favorites and most attended! Both delightful instructors. They were very zen about it - not pushy and vulgar like some personal trainers! Namaste! There is all manner of activity on board from daily trivia to Japanese and other language class that reminds me of the sailing days of yore when a passage was inclusive of classes in the language of the ports of call! Thank you Jeff and Dan for arranging that. Japan is incredible - the country ok - metropolis as far as the eye can see. But the people just amazing. what a delight - what a surprise - what a fabulous first time visit. I will certainly return for a spell in the land of the rising sun! I have been cruising since I was a kid - 1962 was my first sailing on the T.S. Hansiatic. My Mum loved big ships and passed that love onto her kids and I pass that love onto my son who travels with me. His first cruise was when he was 6. He said it was better than Disneyland! We have sailed many different lines over the years. This was our first time on Norwegian and we enjoyed it immensely. The Jewel is a gem of a ship and its crew and staff wonderful. It's pure hedonism - but hey - worth every moment lol! Don't hesitate to take this trip. Oh and I wanted to mention one last thing - the air filtration system on this ship - the JEWEL - is EXCELLENT! I have respiratory issues and always end up with some manner of respiratory distress when on a cruise - but did NOT get a respiratory infection on this ship. So just wanted to let y'all know! And they made every attempt to keep everyone healthy - which was much appreciated also. Bon Voyage then ..... Read Less
2 Helpful Votes
Sail Date: September 2018
Chose the cruise for it's Itinerary- chose daring excursions, helicoptor ride over the glacier, glacial climbing, canoeing, off roading on the logging trails. Alaska landscape does not disapoint- enamored by Alaska's beauty !! ... Read More
Chose the cruise for it's Itinerary- chose daring excursions, helicoptor ride over the glacier, glacial climbing, canoeing, off roading on the logging trails. Alaska landscape does not disapoint- enamored by Alaska's beauty !! Had been to Alaska before, but this trip took the cake. Russia's Petropavlovsk was a small town people very friendly there surprised that there was lack of souvenirs. Japan was eye opening - took an excursion to Towana Lake & Gorge, what a way to see the beautiful greenery & streams - just stunning ! The tour included an authentic Japanese lunch which was so delicious. Never can get food like that back in the states. Entertainment: the boat had a good selection of entertainment Hypnotist Richard Barker was the best ! Barker put on a great show - went to both show times loved it that much. Barker then put on a late evening only adults show - and another slam dunk, just fun & fascinating. Hypnotist Richard Barker was a standout! He also did a seminar on Weight Loss which was very interesting and well attended. Other Entermaint standouts: The Russian Acrobatic Duo - just a wonderful pair wowing the audience, there was also an excellent Circ de Soliel thouroughly entertaining excellent quality and wow factor, too. There was even a group that did all Bee Gees songs and everyone stood for all the Saturday Night Fever tunes - loads of fun Restaurant Standout: Cagney's Steakhouse a premium restaurant if you take the dining package - did this one 2 times. Non Standouts: Basic food on the boat, disappointed with Garden Cafe, and even the grand dining rooms, seems if I order chicken it's anything but the breast meat, soups are cold, food lacks seasoning, service varied in terms of how long one had to wait for what they ordered, staff seem overworked since it appeared most seating were not staffed enough and therefore not all experiences were quality of any sort. Gettting a seat is another issue - most times ate outside on the deck - sometimes had to wear a jacket due to cold & wind, too :-) Read Less
2 Helpful Votes
Sail Date: September 2018
This is part 1 of a 5 cruises on the Jewel. We traveled all the way from Vancouver to Sydney via Alaska, Russia, Japan, Taiwan, Hong Kong, Vietnam, Cambodia, Thailand, Singapore, Malaysia, Indonesia, Australia and New Zealand. There was a ... Read More
This is part 1 of a 5 cruises on the Jewel. We traveled all the way from Vancouver to Sydney via Alaska, Russia, Japan, Taiwan, Hong Kong, Vietnam, Cambodia, Thailand, Singapore, Malaysia, Indonesia, Australia and New Zealand. There was a 2 week gap while the Jewel was in dry dock in Singapore, so there were some changes in decor. Of course, there were also crew and entertainment changes along the way. The itinerary of the cruise was okay, but not the best. We enjoyed the slow Pacific crossing, but having been on 2 previous Alaska cruises, that part wasn't a highlight. Petropavlovsk was a great stop because of the great weather and the stops in Japan were interesting and surprisingly different from each other, making it a good introduction to Japan. The crew was by far the best feature of the Jewel. We have been on many cruises with different cruise lines on different ships. The friendliness and cooperative attitude of the Jewel crew is the best we have experienced. When you are on a ship for as long as we were, there are bound to be issues that crop up. The attitude of the crew can make or break the experience. We were on-board with a number of Cruise Critic members and the ship's group services coordinator always made efforts to facilitate our gatherings and excursions. The Hotel Director (Steven) and his senior staff always made the effort to meet and welcome us. We know that the relationship is complicated as we do publicly review their cruises, but often organize excursions outside of the NCL offerings. We were never made to feel anything but welcome and supported. The cabin (inside) was well laid out and comfortable. The bathroom with a real sliding shower door was better than most. Unfortunately, the partial refurbishment in dry dock left them with a less attractive mix of decors. However, the added USB chargers and improved TV's were good. The dining was good. We mostly ate in Tsar's Palace and the Garden Cafe. Unfortunately, the food taste was not up to the excellent quality of the service in either location. Certainly, we were able to find meals that we liked, but there is just some missing richness to the flavour. There is an overabundance of Indian dishes in the Garden Cafe relative to the demographics of the passengers. Cagney's and Le Bistro are a step up in food quality, but at a premium cost. La Cuchina also demands an up-charge, but without the added quality. O'Sheehan's is convenient, but not very tasty pub grub. Sadly, our embarkation in Vancouver was a disaster due to slow processing blamed on inadequate numbers of staff. As a Vancouverite, I was embarrassed by both the slow service and the obnoxious cruise terminal staff directing traffic. Vancouver really needs to do better. There were the usual variety of enrichment activities (demonstrations, discussions and presentations), but the quality of the presentations was only average. The entertainment on NCL is always good and the Jewel was no exception. The singers and dancers in the production crew are a step up and the singers are capable dancers for the most part. The other entertainers were on a par with what you get in-between the production shows on any cruise line. There was a bounty of other musical performers in many other venues, such that there was choice and quality throughout most afternoons and evenings. There were a range of styles, so you had a choice based on location and most performers had different themes on occasion. The fitness center was replaced all the treadmills and ellipticals in dry dock, so they are all new now. For the most part, there are enough to meet the demands, but it did get busy at times. The staff/crew is/are the best thing about the cruise. Always smiling and friendly (except the security staff for reasons I don't understand), they make what could otherwise be an average experience great. The public rooms are certainly adequate for the size of the ship. Many were partially refurbished in dry dock. I think that they would have been better off completely refurbishing some of the areas rather than partially refurbishing many of the areas. It left some areas with a mismatch of the old and new decor. Both the cabin stewards and dining area staff tried to provide excellent service and were mostly successful. The flexible dining approach can leave you being passed between waiters if you arrive early, but they handle it well with good communication between the wait staff. The excursions were good, but always expensive relative to other cruise lines or independent arrangements. I think that this is because many NCL promotions provide excursion discounts, but even with the discounts they are more expensive than non-discounted fares from their competitors. Overall, we were satisfied with the value for the money, but that is because we know what we are looking for and know that our priorities are a good match for NCL. Read Less
Sail Date: September 2018
We enjoyed a transatlantic Cruise on the Epic in April 2018, so decided to try the transpacific. This cruise was far better than the first. The ship was one of the medium size ones with about 2400 passengers as compared to the Epic with ... Read More
We enjoyed a transatlantic Cruise on the Epic in April 2018, so decided to try the transpacific. This cruise was far better than the first. The ship was one of the medium size ones with about 2400 passengers as compared to the Epic with about 4000. Unlike the Epic, most of the Jewel’s public areas were appropriately sized, some seats were normally, but not always, available in most bars, restaurants & entertainment without excessive waiting. Our mini suite on deck 11 was spacious & well laid out; I even had a bathtub! Food was very good, although menus did seem to start repeating toward the end of the 19 day cruise. Some passengers continued on for another 16 days. I think that might be too long on the same ship at one time. The music, shows & other activities were excellent and suited my tastes. Offering of shore excursions was varied & interesting. Cruise director, Dan the Man, was on top of everything, even the route change due to a typhoon! Staff was very friendly and service was excellent. A medical emergency which required an extra stop was handled well with good passenger communication as was the threat posed by a large typhoon. NCI made it clear that safety was their top priority. We really enjoyed the cruise, loved the Jewel & are looking forward to cruising with on her or a similar Norwegian ship again . Read Less
Sail Date: September 2018
Original cruise booking process was poor because of repeated incorrect information given by numerous NCL booking staff members. I should have taken this as a leading indicator of things to come. The itinerary was great and the weather ... Read More
Original cruise booking process was poor because of repeated incorrect information given by numerous NCL booking staff members. I should have taken this as a leading indicator of things to come. The itinerary was great and the weather was fantastic, NCL however was a very mixed bag. But don’t get me wrong, even a mediocre day on a cruise is pretty damn good. Internet Service - we paid for the unlimited streaming service advertised / offered. NCL should not advertise and collect large sums of money for services when it can’t come anywhere clise to delivering them. Yes I’m aware of the technical challenges of providing internet service at sea, but I believed NCL’s advertising because their competition also advertises this service. Unlike NCL however their competition actually privides it (and charges less). Main dining restaurant service was suprisingly bad. It got very old missing the evening shows because dinner service was soooo slow. Read Less
2 Helpful Votes
Sail Date: September 2018
Embarkation was terrible: we waited for 1 hour in line. On-board time was 2 p.m. but the ship did not depart until midnight- all that time we could have spent in Vancouver. Cabin was comparable to other crusielines but the furniture has ... Read More
Embarkation was terrible: we waited for 1 hour in line. On-board time was 2 p.m. but the ship did not depart until midnight- all that time we could have spent in Vancouver. Cabin was comparable to other crusielines but the furniture has begun to show its age. Room and food service were excellent Food was less sophisticated than say Holland Cruiselines but selection was broader to accomodate more nationalities. Entertainment was above average as were the enrichment activities- very iportant on a repositioning cruise. Disembarkation was orderly. Shuttle buses to connect city transportation were welcome. Excursions were much more expensive than what one could buy on shore. In Petropavlovsk thtat was not a choice but the excursion to Kaytak village was worth the money. The seamanship was excellent particularly how the crew managed to avoid a typhoon and yet to make every schediuled port with enough on-shore time. USD14.50 per-day charge is much larger than what we paid elsewhere just a year ago. Read Less
3 Helpful Votes
Sail Date: September 2018
The itinerary was great! This was a repositioning cruise, and we thought was a great cruise for a great price. 19 nights sailing through Alaska, Russia, and ending in Japan. We stopped at 4 different stops in Alaska, one stop in Russia, ... Read More
The itinerary was great! This was a repositioning cruise, and we thought was a great cruise for a great price. 19 nights sailing through Alaska, Russia, and ending in Japan. We stopped at 4 different stops in Alaska, one stop in Russia, and 4 stops in Japan. This was everything we hoped it be. Great stops with fantastic tours. And the days at sea were just as enjoyable. The ships entertainment was top notch. We saw a show every night, and the shows were fantastic. There was a Cerque show that we saw that was as good as any major show you’d see in Vegas. The whole 19 nights seemed to just fly by. The staff was incredible, and the service was excellent. So friendly, and everyone worked so hard to make sure our journey was the best. The food was great, and all the different restaurants were fun to visit, and served delicious food. We will be doing another cruise with Norwegian very soon! Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

Find a Norwegian Jewel Cruise

Email me when prices drop