"Extremely poor customer service from the front desk! I had completed and faxed in a Special Requirement form for my granny since she has special dietary needs due to her diabetes and prior kidney problems. Her..."Read More
1-10 of 9 Vancouver Holland America Line Volendam Cruise Reviews
This cruise was supposed to be highly rated but it turned into a nightmare. Some of the extremely wrong encounters are as follow. If I have to list all that were wrong and unsatisfactory I will end up writing a few chapters.
- the ship is very old and has an stale odour from time to time
- bathroom fixtures are mounted lopsided besides visibly unclean and unhygienic
- mini fridge door ...
Extremely poor customer service from the front desk! I had completed and faxed in a Special Requirement form for my granny since she has special dietary needs due to her diabetes and prior kidney problems. Her insulin needs to be refrigerated, and she also required a needle dispenser in her room. When my parents and my granny got into their cabin, they realized there were no where to refrigerate ...
A message was sent by email the day before we were to embark on our cruise. We were already in Vancouver and did not receive this email until after the cruise. Even if we had received this message, it would have been expensive and stressful to change our flights. Holland America did not offer any refunds or assistance in making alternate plans.
Please be advised that we ...
I'd like to say something nice nicely, but if you care enough to read this, you should prefer the straight scoop.
The repositioning cruise departing Vancouver on September 7th was a real disappointment. I was traveling with 16 family members including the agents who accomplished the booking. Although we all have unique perceptions of the cruise experience, we all agree that the service and ...
There were some good things like the time with loved ones, the scenery, the concierge, and the Pinnacle Dining Room. That is the end of the list of good things.
The bad things go way too long for me to list, but the big ones that jump right out at you are the food (everywhere but the Pinnacle). Even the coffee was weak, except in the Neptune Lounge available to suite residents. The ...
Stateroom staff were very friendly (to get a big tip) but the rest of the staff were unfriendly and at times quite rude. This cruise was included in an 18 day COSMOS Rockies and Alaska Masterpiece and all that is said on Holland America Line's web pages is correct about the facilities of the ship although it is all a bit tired but it is an attitude on board that allows me to make the decision not ...
We just had one of the WORST experiences of our lives on the Volendam. My entire family, including our baby, got gastrointeritis along with the violent vomiting and diarhea. Overall, the cleanliness of the cabins and hallways was extremely poor as there were even puke stains on the carpet. As the outbreak grew more noticably among the passengers, it wasn't until the afternoon on the very last day ...
I have always cruised on Holland America. This would have been my 4th Holland America cruise & second Alaska cruise.
On the first night we went to the Lido Dinner Buffett.
The line server said only 1 side item per plate. They gave us only 1 baked potato per plate. This turned out to be a blessing in disguise as that the baked potato was rotten. A person at our table ordered and paid for a ...
My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture.
Also they denied to carrie my laundry clothes. After theree long lines. They arrived all rugged on the ship.
15% of rate every hand; and the price isn’t the problem here; but it’s good have a ...