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Sail Date: October 2018
We took this cruise because my husband is wholly dependent on a walker due to his rehabilitating from two broken femurs (thighbones). It was convenient to where we live and didn't involve air travel. In addition, it was mostly sea days. ... Read More
We took this cruise because my husband is wholly dependent on a walker due to his rehabilitating from two broken femurs (thighbones). It was convenient to where we live and didn't involve air travel. In addition, it was mostly sea days. It started off badly, with the wheelchair supervisor slamming the footrest down on my husband's shin while assisting him into the chair. He didn't apologize or offer a band aid to quell the bleeding. We waited more than an hour for an attendant to get us to the room. The ship is really too long for someone with difficulty in walking any distance with a walker and that is my own fault for booking it. There was a helicopter rescue while at sea and we were denied access to our room for 5 hours. The announcement came while we were at breakfast and we couldn't get to our medications, reading materials, glasses. There was just about no place in the public rooms to sit (all occupied by the three floors of people who were evacuated) and we finally found the last two chairs in the library. This my 4th helicopter rescue at sea and we've never been denied access to anything but the immediate area. We could not attend some activities due to not being able to get from one place to another to get to an aisle or otherwise accessible seat for my husband. The Lido Deck was continually crowded--seemed like it was poorly arranged and not adequate for the volume of passengers. Upon disembarkation, we were kept waiting for over two hours for a wheelchair attendant; we were supposed to be off by 9:00 a.m. and it was after 10:00 a.m. when we finally got off. I had pleaded with the person doing the scheduling that we were in danger of missing our bus. We were the last two loaded on the bus. Our waiter literally ran between tables. It would appear to me that help is stretched very thin. Service was good. Our stateroom attendant was excellent. Our cabin was one of the nicest we've had since needing an accessible one--double sized balcony. The theater has no center aisles, is not tiered on the main floor. The seats are so broken down my husband said he felt like he needed a seat belt to keep from sliding forward. The rows are so close together that no one could possibly pass in front of the seated person who must stand each time. We're through with Princess. Read Less
Sail Date: October 2018
We had been looking forward to this cruise for several years. We were celebrating a significant anniversary and we had had a wonderful experience on a previous Princess cruise. The ship sailed from Vancouver to the Hawaiian islands and ... Read More
We had been looking forward to this cruise for several years. We were celebrating a significant anniversary and we had had a wonderful experience on a previous Princess cruise. The ship sailed from Vancouver to the Hawaiian islands and back. It was a 15 day cruise. The ship itself was clean but not maintained all that well. There were mysterious wet spots on the carpeting in some areas and the occasional funky smell. There were also a lot of burnt-out or non-unctioning lights, which may seem trivial but often indicates a general lack of maintenance that may extend to areas not so visible. The seating in the Princess Theatre was atrocious. Any of you who are large might consider that there is only an 18" width to the seats and the sides are hard. (Picture sitting in a box 18" wide.) EVERYONE that we discussed this with felt that those seats were awful! To give you some idea of the width, 18" is even less than the 18.5" that airline seating allows. The food had also gone downhill siginificantly, as had the service. Everything appears to have been cost-cut to the point where it is obvious to pretty much all of the passengers. The staff in the dining rooms is running to keep up, the wait times between course servings is frequently a half hour or more, and the food delivered may, or may not match the descriptions in the menus. Much of the hot food or soup is luke-warm at best. (The Princess chefs need a Truth-In-Advertising refresher course.) In addtion, the food is generally just plain bland. The pace and working conditions of the staff show in their attitudes. Where you never used to encounter an "attitude" with the crew and service people, these days you hear not-so-subtle complaints and encounter mediocre service on a fairly regular basis. Worse yet, every where you turn somebody is trying to sell you something at an additional cost. This encompasses not only all of the regular shops and over-priced drink packages, but also periodic sales in the dining rooms between meals under conditions that would make a discount store blush as well as the purported "activity" programs offered to pasengers which are thinly disquesed sales programs. It gets really, realy old in a hurry. Lastly, the premium restaurant that we tried was the steak house on board. Bearing in mind that this meal cost an additional $29 per person, (although ours was part of our tour package), one would expect a really fine steak. However, the steaks we ordered, while beautiful and beautifully cooked, had no flavor whatsoever! Yes, there were some really fun surprises and a few really memberable dishes in the dining rooms. Yes, some of the shore trips were great. But overall, I'm thinking that this was probably our last Princess cruise. Read Less
3 Helpful Votes
Sail Date: October 2018
My wife and I have been HAL mariners for 9 years, taking an average of two cruises per year. For the last 3 years we have noticed a steep decline in overall service and are seriously considering cutting all ties with HAL. Our last ... Read More
My wife and I have been HAL mariners for 9 years, taking an average of two cruises per year. For the last 3 years we have noticed a steep decline in overall service and are seriously considering cutting all ties with HAL. Our last cruise to Hawaii on the Eurodam, was a final confirmation of declining service. The entertainment such as the country kitchen, had only a half dozen new shows for a sixteen day cruise and most of those days were at sea. This means repeating the same shows multiple times. The food in the Lido was boring and repetitive with few quality dishes being served, while the stations serving pasta and breakfast specialties were manned by improperly trained staff and resulted in long lines and waiting times. The majority of the staff continue to be friendly and helpful, but it is apparent that they are understaffed and overworked. I have never questioned the daily gratuities until now. I now believe that the gratuities are too high for the services rendered. I have contacted HAL after each cruise and shared my concerns but they do not respond in any way. They seem to be pinching pennies by reducing the quality of the service provided to their customers and hiring fewer staff. Their idea of improving your experience is to hire Oprah Winfrey and cut incentives such as payed gratuities. This is a corporate move because we have been on multiple ships and our experience was the same on each ship. I will no longer recommend HAL to anyone and have already canceled our cruise that we had booked for February 2019. Even our relationship with our booking agent at HAL, who we have dealt with since day one and consider a friend, has suffered. Read Less
3 Helpful Votes
Sail Date: September 2018
We chose this cruise because we wanted to visit the Hawaiian Islands, and start in Vancouver so we could see the sites there. To the positive of Carnival, we went on a cruise with them last November, and loved the Splendor! We are not ... Read More
We chose this cruise because we wanted to visit the Hawaiian Islands, and start in Vancouver so we could see the sites there. To the positive of Carnival, we went on a cruise with them last November, and loved the Splendor! We are not complainers, and usually only take reviews of ships with a grain of salt, because a lot of reviewers seem to expect so much!! However! This ship and cruise was honestly from hell I must say! Embarking in Vancouver was the biggest screwed up situation I have ever encountered! Lines upon lines to get on the ship! We were in line I think for well over an hour. Carnival workers said they were working with a new system, ok..well set a really bad precedent to begin with. We get on the ship and went to have lunch... Tried to go to our room around 115-130 and the elevator area is filled with tons of luggage with a communication that the elevators were not available because they were dispersing luggage..I mean stacks upon stacks of luggage on huge carts looking really unorganized!. We finally get to our room, and start to try and settle in...We notice the room is warm, so we tried to turn the dial of the thermostat? Down..it is not a thermostat, only some sort of dial for hotter or colder .It didn’t get cooler...but a fan from the system came on in the middle of the night... Now cold in the morning, no warm air when we turned the stupid dial to warm the cabin. We called the room steward beginning at 7am, finally showed up around 830 am. We complained to him about the heat, and that the fridge didn’t work. His name was Paul, and he was a gem the whole time. He even had to carry a replacement fridge on his own back to get that fixed the same day. He was one of the few bright spots on this cruise. After this, things become a blur. The heat was not fixed, then we were sailing into warmer waters the day after emarking. The room was of course heating up, and low and behold the air conditioning didn’t work. At the same time that afternoon around 4pm we started hearing the children next door jumping, hopping, screaming and yelling running back and forth. We tried to go out to the balcony for some quiet.. well, their balcony door opened, and now they were yelling out the balcony door, still chasing each other back and forth yelling. The issues with no air conditioning and screaming, children running around the ship, (their parents with them) continued the whole time during the cruise, children doing that in many cabins...I had to leave my balcony because of screaming children, usually starting about 6pm to 9pm. The dining room was also another huge dissappointment. I had put in my reservation last February we wanted a table for 2. My husband has some health issues that require him to sometime use an inhaler during a meal when he is having trouble breathing. We were seated the first night with a table with 4 other people, extremely difficult for my husband to respond to verbal communication while trying to eat and breath all at the same time. We left message for the maitre d twice, no response at all. When we tried to address it with other staff at the dining room, they said we had to speak with the maitre d. Then we had debarking at ports; my god what another horror show!! Each one was late, the tendering port, we couldn’t get to the port until 1130 am.. By that time, no reason to try and get the rental car we had already paid for.. We did go to the Guest Services desk I think the 19th am and spoke to a pinch faced younger light brown haired girl that did not offer to help, even after we voiced our concerrns. We asked when automatic gratuities would be added as we wanted to only tip the people we felt should be tipped. She told us Friday after next. She was very dismissive and very unhelpful. We also stopped by the excursion desk at the time to ask questions and the young gentleman there with light, possibly reddish hair was also very unhelpful and dismissive like we were just a pain in his ass. Suffice to say, by the 9th day, we got off the ship in Kauai and had a drink in a very quiet bar and decided we would just get off the ship 2 days early, stay in Kauai and fly to Honolulu (ships destination) where we had reservations at another hotel for 2 days to enjoy Honolulu. We made this decision to try and salvage any vacation time we had left, at great expense I might add. We had to of course let guest services know, and the lovely lady who helped us was quite apologetic, vowed to fix things, and tried very hard to get us to change our minds, but we were just done. The head of Guest Services came to hear our concerns as well, but like I said, we were just done with the Legend...It was only in dry dock in April, I don’t understand why air conditioning, heat, refrigerators etc don’t work, many hand railings loose, sometimes not attached at all, then some staff members just don’t seem to care. We have another cruise booked with Carnival in May 2019 on the Conquest, with several family member going as well...we are thinking of maybe cancelling and just getting a vacation rental in Miami.. Read Less
Sail Date: April 2018
Food looks good but taste is lacking. For a first time cruiser I’m sure the visual of the food is amazing however when you taste it isn’t. We noticed a lot of waste with other passengers. Some of the entertainment shows are old ... Read More
Food looks good but taste is lacking. For a first time cruiser I’m sure the visual of the food is amazing however when you taste it isn’t. We noticed a lot of waste with other passengers. Some of the entertainment shows are old that we saw years ago. The British Invasion for example I have seen a few times. Serving staff and room stewards are still the best part of the trip. The ship overall is tired although some things have been changed out like the beds. Some of the elevators creak and are a little scary. I think overall if we weren’t nickel and dimed for everything it would be easier to let some of this go. Casino supervisor was condescending and not helpful at all so we are stuck having to complain to Princess when we get home which will mean waiting on the phone forever to get an actual person and then being told to email customer service. Having tried this before I have never received a follow up from customer service other than the automated response. Read Less
Sail Date: April 2018
We paid for priority boarding, this never happened, we were left at airport 4 hours, arrived at 0830 AM wasn’t Allowed on first bus to ship, finally allowed to board bus at 1120 AM arrived at ship 1 pm, We had pre-ordered canapies ... Read More
We paid for priority boarding, this never happened, we were left at airport 4 hours, arrived at 0830 AM wasn’t Allowed on first bus to ship, finally allowed to board bus at 1120 AM arrived at ship 1 pm, We had pre-ordered canapies for departure, they arrived two days late after complaining, the toilet didn’t work for four days, cabin stewart called plumber everyday for four days. customer svc refused to move us. We had to use public toilet on different deck from sunrise to bedtime for four days. My husband is 78 ! After every cabin on that side of ship had toilet failure did the problem get fixed! We had a beverage pkg and kept getting charged for non alcoholic drinks everyday we had to have charges reversed. We paid thousands of dollars for this and Princess offered us $250 each for inconvenience, insulting, shame on you Princess Read Less
Sail Date: April 2018
In my opinion, this ship is not appropriate for people with Mobility issues. Embarkation was difficult because we had to wait and wait and wait for somebody to come with a wheelchair.The procedure for disembarkation in a wheelchair was ... Read More
In my opinion, this ship is not appropriate for people with Mobility issues. Embarkation was difficult because we had to wait and wait and wait for somebody to come with a wheelchair.The procedure for disembarkation in a wheelchair was appalling bad. We had to sit in an uncomfortable space for over two hours waiting to be taken off. I told them as soon as we arrived in that room that my husband was not feeling well but that did not seem to matter nor did the fact that he was in pain make any difference at all to the people who had to follow the rules.There seemed to be lots of wheelchairs but we needed someone to push the wheelchair so that I could push the luggage and the walker. They did not have adequate staff assigned to the duty of pushing the wheelchairs off the ship And as a result we will never use princess again. If we ever cruise again we will make sure to use a smaller ship with adequate cabin space for the walker to go beside the bed Read Less
9 Helpful Votes
Sail Date: October 2017
We wanted a cruise that left on our anniversary, bonus that it left from our home city & returned to same. Plus who can turn down a trip to Hawaii. The service was great, our room stewards were awesome. However, the food was ... Read More
We wanted a cruise that left on our anniversary, bonus that it left from our home city & returned to same. Plus who can turn down a trip to Hawaii. The service was great, our room stewards were awesome. However, the food was atrocious. 90% of the time, I left most of my meal on the plate. The meat was always over-cooked & dried out. (Except for the Tamarind, the steak there was cooked to perfection.) They seriously need some new cooks, new menus. And the in-room dining menu needs far more options. My biggest peeve with them was that we paid for our cruise by the due date, and then the price dropped by nearly $3000. No offer of a refund from HAL. They did give us about 1/3 in ship board credits and we ended up with a larger suite only because I pestered them about it. I'm wondering how many other guests over paid and didn't know that they had. All in all, I've cruised twice with HAL and was less then impressed both times. It's back to Celebrity Cruises for us. Read Less
11 Helpful Votes
Sail Date: September 2017
We chose this cruise because the last time we sailed on celebrity we had a wonderful time and rated celebrity as the top of the line. We were originally planning to sail on Norwegian but switched to the Solstice when we saw it. Big ... Read More
We chose this cruise because the last time we sailed on celebrity we had a wonderful time and rated celebrity as the top of the line. We were originally planning to sail on Norwegian but switched to the Solstice when we saw it. Big mistake. It was the most boring cruise I have ever taken. I have been on 15 cruises on 4 different lines. Celebrity is now at the bottom of my rating. The entertainment throughout the ship was very good especially the cello and violin duo and the band featured on deck 3. The big problem with the band on deck 3 was that there was no room to sit and listen them. there was rarely even room to stand on deck 4 or 5 and look down at the band. The entertainment in the theater was pathetic. This was a cruise to Hawaii and their big entertainment was a dance school recital. Great if you happen to be a parent of one of the children who did 5-10 minute hula but not what you would expect as entertainment on a cruise ship. There was an acrobatic show that was very good. Everything else was mediocre at best. The on board activities were a joke. There was a lie making class, held in a small bar with not enough seating not enough needles for making the lie and not enough flowers. people had to make lies in shifts. They made Hawaiian bracelets. Unless you got there early you were out of luck. They had enough supplies for about half the people who showed up. The third non athletic activity on the 10 day cruise (5 sea days) was adult coloring. They had enough coloring books but not enough colored pencils. They also scheduled the activity in a small bar along with the trivia. There was no place for people to sit and those who did have a place had to compete with the trivia groups. When the trivia was over, about 30 minutes, they took back all the colored pencils. The food was terrible. There was only one main restaurant depending on whether or not you had a scheduled eating time or had open dining. The service was generally slow and the food wasn't anything to get excited over. There were some really good menu choices, unfortunately they were all offered on the same night. If they were open at lunch time we were not able to find which one was open and when it was open. We made the mistake of eating lunch in the cafe and then going back for dinner because there was nothing appealing in the main restaurant. We were surprised to find that the choices were the same as they had been for lunch with the exception that there weren't as many choices. The menu choices were the same every day for 10 days. The only thing that changed was the carving choice. It alternated between chicken and pork. there was at least one time when there was beef. A few of the other dishes changed. If it was good you never saw it again. The bread was often raw in the middle. On one occasion when we came back on board and tried to get something to eat, the staff was picking up the food as people were trying to put it on their plates. The ports do not compare to the ports we stopped at on an earlier Hawaiian cruise with another cruise line. Read Less
5 Helpful Votes
Sail Date: April 2017
Been on this cruise three times before. Great if you like days at sea, as we do. The entire staff of the Zaandam, in every department, provided excellent service, with a few monitor hiccups during the cruise. We are confused by a ... Read More
Been on this cruise three times before. Great if you like days at sea, as we do. The entire staff of the Zaandam, in every department, provided excellent service, with a few monitor hiccups during the cruise. We are confused by a couple of negative reviews of the short repositioning cruise just prior to ours - the one from San Diego to Vancouver. We heard rumours about up coming changes to the Zaandam during its next refit - such as the elimination of a library and changes to the Crow's Nest that we are concerned about, but change is constant in our current world, and we will wait to see if these rumours are true and, most importantly, if we feel they are positive ones or not. Handrie, or dining room steward, was excellent in his attention to our needs during our entire cruise, and our several visits to the Pinnacle Grill reconfirmed what we had experienced on our three Hawaii previous cruises on the Zaandam - the steaks are outstanding. We have never experienced better in our business travels around the world. Great to experience the same captain, Christopher Turner, as last year! Read Less

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