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Sail Date: April 2018
Food looks good but taste is lacking. For a first time cruiser I’m sure the visual of the food is amazing however when you taste it isn’t. We noticed a lot of waste with other passengers. Some of the entertainment shows are old ... Read More
Food looks good but taste is lacking. For a first time cruiser I’m sure the visual of the food is amazing however when you taste it isn’t. We noticed a lot of waste with other passengers. Some of the entertainment shows are old that we saw years ago. The British Invasion for example I have seen a few times. Serving staff and room stewards are still the best part of the trip. The ship overall is tired although some things have been changed out like the beds. Some of the elevators creak and are a little scary. I think overall if we weren’t nickel and dimed for everything it would be easier to let some of this go. Casino supervisor was condescending and not helpful at all so we are stuck having to complain to Princess when we get home which will mean waiting on the phone forever to get an actual person and then being told to email customer service. Having tried this before I have never received a follow up from customer service other than the automated response. Read Less
Sail Date: April 2018
In my opinion, this ship is not appropriate for people with Mobility issues. Embarkation was difficult because we had to wait and wait and wait for somebody to come with a wheelchair.The procedure for disembarkation in a wheelchair was ... Read More
In my opinion, this ship is not appropriate for people with Mobility issues. Embarkation was difficult because we had to wait and wait and wait for somebody to come with a wheelchair.The procedure for disembarkation in a wheelchair was appalling bad. We had to sit in an uncomfortable space for over two hours waiting to be taken off. I told them as soon as we arrived in that room that my husband was not feeling well but that did not seem to matter nor did the fact that he was in pain make any difference at all to the people who had to follow the rules.There seemed to be lots of wheelchairs but we needed someone to push the wheelchair so that I could push the luggage and the walker. They did not have adequate staff assigned to the duty of pushing the wheelchairs off the ship And as a result we will never use princess again. If we ever cruise again we will make sure to use a smaller ship with adequate cabin space for the walker to go beside the bed Read Less
9 Helpful Votes
Sail Date: October 2017
We wanted a cruise that left on our anniversary, bonus that it left from our home city & returned to same. Plus who can turn down a trip to Hawaii. The service was great, our room stewards were awesome. However, the food was ... Read More
We wanted a cruise that left on our anniversary, bonus that it left from our home city & returned to same. Plus who can turn down a trip to Hawaii. The service was great, our room stewards were awesome. However, the food was atrocious. 90% of the time, I left most of my meal on the plate. The meat was always over-cooked & dried out. (Except for the Tamarind, the steak there was cooked to perfection.) They seriously need some new cooks, new menus. And the in-room dining menu needs far more options. My biggest peeve with them was that we paid for our cruise by the due date, and then the price dropped by nearly $3000. No offer of a refund from HAL. They did give us about 1/3 in ship board credits and we ended up with a larger suite only because I pestered them about it. I'm wondering how many other guests over paid and didn't know that they had. All in all, I've cruised twice with HAL and was less then impressed both times. It's back to Celebrity Cruises for us. Read Less
11 Helpful Votes
Sail Date: September 2017
We chose this cruise because the last time we sailed on celebrity we had a wonderful time and rated celebrity as the top of the line. We were originally planning to sail on Norwegian but switched to the Solstice when we saw it. Big ... Read More
We chose this cruise because the last time we sailed on celebrity we had a wonderful time and rated celebrity as the top of the line. We were originally planning to sail on Norwegian but switched to the Solstice when we saw it. Big mistake. It was the most boring cruise I have ever taken. I have been on 15 cruises on 4 different lines. Celebrity is now at the bottom of my rating. The entertainment throughout the ship was very good especially the cello and violin duo and the band featured on deck 3. The big problem with the band on deck 3 was that there was no room to sit and listen them. there was rarely even room to stand on deck 4 or 5 and look down at the band. The entertainment in the theater was pathetic. This was a cruise to Hawaii and their big entertainment was a dance school recital. Great if you happen to be a parent of one of the children who did 5-10 minute hula but not what you would expect as entertainment on a cruise ship. There was an acrobatic show that was very good. Everything else was mediocre at best. The on board activities were a joke. There was a lie making class, held in a small bar with not enough seating not enough needles for making the lie and not enough flowers. people had to make lies in shifts. They made Hawaiian bracelets. Unless you got there early you were out of luck. They had enough supplies for about half the people who showed up. The third non athletic activity on the 10 day cruise (5 sea days) was adult coloring. They had enough coloring books but not enough colored pencils. They also scheduled the activity in a small bar along with the trivia. There was no place for people to sit and those who did have a place had to compete with the trivia groups. When the trivia was over, about 30 minutes, they took back all the colored pencils. The food was terrible. There was only one main restaurant depending on whether or not you had a scheduled eating time or had open dining. The service was generally slow and the food wasn't anything to get excited over. There were some really good menu choices, unfortunately they were all offered on the same night. If they were open at lunch time we were not able to find which one was open and when it was open. We made the mistake of eating lunch in the cafe and then going back for dinner because there was nothing appealing in the main restaurant. We were surprised to find that the choices were the same as they had been for lunch with the exception that there weren't as many choices. The menu choices were the same every day for 10 days. The only thing that changed was the carving choice. It alternated between chicken and pork. there was at least one time when there was beef. A few of the other dishes changed. If it was good you never saw it again. The bread was often raw in the middle. On one occasion when we came back on board and tried to get something to eat, the staff was picking up the food as people were trying to put it on their plates. The ports do not compare to the ports we stopped at on an earlier Hawaiian cruise with another cruise line. Read Less
5 Helpful Votes
Sail Date: April 2017
Been on this cruise three times before. Great if you like days at sea, as we do. The entire staff of the Zaandam, in every department, provided excellent service, with a few monitor hiccups during the cruise. We are confused by a ... Read More
Been on this cruise three times before. Great if you like days at sea, as we do. The entire staff of the Zaandam, in every department, provided excellent service, with a few monitor hiccups during the cruise. We are confused by a couple of negative reviews of the short repositioning cruise just prior to ours - the one from San Diego to Vancouver. We heard rumours about up coming changes to the Zaandam during its next refit - such as the elimination of a library and changes to the Crow's Nest that we are concerned about, but change is constant in our current world, and we will wait to see if these rumours are true and, most importantly, if we feel they are positive ones or not. Handrie, or dining room steward, was excellent in his attention to our needs during our entire cruise, and our several visits to the Pinnacle Grill reconfirmed what we had experienced on our three Hawaii previous cruises on the Zaandam - the steaks are outstanding. We have never experienced better in our business travels around the world. Great to experience the same captain, Christopher Turner, as last year! Read Less
18 Helpful Votes
Sail Date: April 2017
Warning: This review is long, but worth reading if you are seriously considering a cruise on the Star. If you want to move on quickly I’ll say my overall impression of the ship (including all services and amenities) is below average, ... Read More
Warning: This review is long, but worth reading if you are seriously considering a cruise on the Star. If you want to move on quickly I’ll say my overall impression of the ship (including all services and amenities) is below average, Hawaii is great but I feel like the money I spent on this cruise was wasted. This is not a cruise to take if you like lots of high energy, fun activities. Those do exist but there wasn’t a lot of it. It’s pretty laid back and I feel like the cruise caters more to the older passenger. We wanted to see Hawaii and love to cruise so figured that this would be a great way to do both. I’m going to start my review with Hawaii as this was the best part and I’ll definitely return, though not on a cruise. Actually Hawaii is the only reason this review got a 2. Based only on the cruise it would have been lower. Excursions Hilo: Zipline Through Paradise I give this tour a 10! It was great. There are 8 beautiful lines and you zip over waterfalls and lush forested areas. There are suspension bridges and a bit of climbing but I’m probably the least “in shape” person I know and I did it fairly easily. Our guides were energetic and friendly. It was mentioned that we had a couple of extras that day so things went really smoothly. It was my sons first time ziplining and they are pros with the new and experienced. They made him feel very comfortable. If you enjoy ziplining or are just curious I say go for this one! Please note: they say the weight limit is 250 lbs and they stick to it! You will be weighed before you leave for the tour. I sadly saw a couple turned away. My husband decided to try the free Walmart shuttle and enjoyed the ride, which he says was about 15 minutes. So he got to see a bit of the landscape and town. Honolulu: Shark Encounter / Atlantis Submarine This excursion was cancelled on us because there were not enough people. It was very upsetting as this was going to be a highlight of our trip. Instead we booked the Atlantis Submarine tour. This was a very well organized and presented operation. We saw many fish and some turtles too. Our guides were fun and very knowledgeable. I’d rate it as an 8 but only because I was still disappointed to not have the excitement of sharks. Instead of taking the 2 hours to explore the area we chose to head back to the ship and surprise… hopped on the Walmart bus. This took us to a shopping area and when we were done we just got back on the bus to head back to the ship. They run every ½ hour. Kauai: Tubing the Hanamaulu Ditch System AMAZING! Definitely a 10! There really are no rapids here so if you haven’t done this type of thing before this is perfect. It’s a nice ride with some faster areas. You’re in the water for about an hour and much of that is in the tunnels. If you are prone to motion sickness you may want to think carefully about this one. I do not generally get motion sick but I was feeling it at bit as I was often spinning in my tube. In preparation you will get your gear (helmets, gloves, footwear if necessary) at the warehouse and take all your belongings with you when you leave. There is a stop on the way to the top of the system to see the breathtaking views. Once you get to the “top” you will put your belongings in bins. Our group had 3 large bins to stuff everything into. These are then taken by staff to the end of the line for you. At the end of the line there are change rooms, washrooms, a picnic area and snacks. Chelsea was our “main” guide and she’s absolutely fabulous! Funny and informative and seriously somebody you’ll want to be friends with! Go prepared to introduce yourself and tell everyone what your spirit animal is, as well as how that animal sounds. All of our other guides were great too! Everyone was very helpful and friendly! Again my husband took the Walmart shuttle and here he even explored more by also hopping on the K-Mart shuttle!! (He’s nothing if not an Adventurer) Lahaina (Maui): No excursions booked We took in Front Street for some shopping. It was lovely but you’ve got to watch out for the cosmetic places (not sure if they are full salons or what) that have employee’s hang out at the doors to draw you in to try to get you to buy stuff. Bubba Gump Shrimp Co was great! I was sad to leave Hawaii. It was lovely and I find myself imagining ways that I can move there! Cruise I will begin by saying that I try really hard to always find the good in any situation. And I did here too. I always enjoy the Movies Under the Stars, the milkshakes were out of this world and when you can get a seat in the Piazza it’s a very nice place to sit and relax. I also really enjoy browsing the art gallery. I like the way Princess presents the art. I’ve been on other ships where it’s all just set up in a lounge (like it is on Princess for auctions) but there isn’t a place to go to just view it at any time. I like the covered pool which is very good considering the weather in the Pacific. If there wasn’t a movie playing then this is my preferred spot to relax by or in a pool, or even have dinner as it’s just outside of the Horizon Court. I always love a cruise for the sense of community on board. Everyone chats no matter where you are and you can easily meet new people. This cruise was no different. And with the older crowd I found that perhaps there was even a bit more of this. It was lovely. Overall, the ship does have some amenities that will please families such as the kids club, ping pong, pools and movies but if you are looking for action this is not the one for you. Unfortunately there were many issues we encountered and some things that we found simply annoying. Embarkation I received an email from our agent a couple of days prior advising that we could embark at 10:30 AM. I was surprised at the early time but excited as it’s always fun to have extra time to explore the ship. We arrived on time and were basically herded into a seating area where we waiting for about 30-45 minutes. From there we were able to check in. This part was quick and went well. Then we were sent to another seating area (still in the terminal) to wait for at least another 30 minutes. This was so frustrating! Why tell passengers to show up at a certain time if you’re not ready for them? Not a good process at all. Stateroom We had a balcony stateroom on Caribe deck. It was my understanding from when we booked that we had to have the twin bed configuration as our son would be using the bunk above. But there was one big bed there. To be honest, I was looking forward to a couple of weeks of my own bed so I promptly asked the steward and he said that he saw “Mr. & Mrs.” and figured we would want to sleep in the same bed. They should never make that assumption first of all and I could have pressed it and had them change it but didn’t so that’s on me. It turned out to be very awkward as I couldn’t comfortably get out of bed the whole time. I had to crouch down and shimmy along the wall to free myself. My fault for not making it more clear that yes I did indeed want to separate the bed… Beds: Very uncomfortable! Lumpy and hard… though I understand they are set to be replaced in the fall so at least they are doing that. There is no excuse for the horrible bedding though. There were stains on it and the duvet was coming apart at the seams. My sons was actually ripped and there were pillow cases that were so thin in spots you could see the hole and see right through. The pillows seem really fluffy and comfy but after a few minutes they really do you no good. Bathroom: A couple of days in I noticed an odd smell when I went in and being in a closed space with a couple of guys I figured one had “missed” and that’s why it kind of smelled like urine. But that wasn’t the case, the smell persisted and got worse! I had to hold my breath when opening the lid of the toilet as it smelled like a port-a-potty. I heard another passenger complaining about this too. So not only did you get the smell of sewage when on deck (yup, that too) but even in your very own bathroom. Broken stuff: Balcony door wouldn’t lock, wobbly lamp at bedside, toilet paper holder metal flap thingy hanging, small metal bar in shower (to hold shampoo in place) falling out as shower piece was chipped away. There was somebody smoking on a balcony a couple of rooms over so we complained as they make it very clear and it’s dangerous, as well as smelly. (Keep in mind that the Star Princess is the very ship that had a fire which is suspected to have been caused by a smoldering cigarette) This went on for a couple of days and the manager said she had approached the people who got very belligerent about it. That same night my husband smelled it again and said something, in a louder than talking but not yelling voice, to the effect of “you’re not supposed to be smoking on the GD balcony!” But who wants to make an enemy when you balcony door doesn’t lock? So we mentioned the lock to the room steward. In our second port day we were told the part was coming in and it would get done. It never did. Neither did the wobbly lamp, or bar in the shower but the toilet paper holder did get fixed a couple of days before disembarkation. GROSS stuff: OK this gross problem admittedly started due to my husband but if either he or I could have taken care of it we would have. My husband got a sunburn on our 3rd day at sea. Then a couple of days later began to peel….A LOT. It was uncontrollable. He’d shower and scrub but that hurts of course and there was flakes everywhere. I warned you it was gross…. But if I had a vacuum I’d fix this problem!! And it was an obvious problem by looking at the floor of the room. I tried my best to clean it, but this was impossible. Our room did not get vacuumed until I think it was day 11. I couldn’t take my shoes off! And that was the only time it got done. Yuck. Food We are not super fancy people and have pretty simple tastes. We tried the main dining room one night and were not really impressed. My son just had a burger but the patty was actually cold. My meal was clearly not memorable because I have no recollection of what I had! The server was nice but not really friendly. He simply took our orders and poured water for us. Didn’t check on us, didn’t ask if we wanted anything other than water. But I do suspect this may be more common for Anytime Dining… I mentioned to my husband one morning that I’d kill for a good eggs benedict and so we checked the brunch menu and there is was! But it didn’t resemble any eggs benedict I’ve ever had. Maybe they actually do it this way in some places but it was strange to me to see that the sauce was baked on top of the egg. And the eggs had shells in them. And I’ve never seen this served without a side of some sort but it was just a big white plate with two eggs benedict on it. Horizon Court was where we went most mornings. It was always the same. And it felt so boring. Supper was pretty much the same. Some nights they’d add a noodle station and they changed up the carving station each day but the food remained boring. Even if it was the same all the time I wouldn’t have minded so much if it was really good. But it just wasn’t. It was simply fuel for the body, not what one might expect when cruising. He tends to be more adventurous in his appetite so he tried a lot more than I did but he had the same overall impression of it. It wasn’t anything worth bragging about. My son loved the pizza and I’ll even admit the pepperoni pizza was probably the tastiest thing I ate the entire time. The grill offers the basics as well as ribs, wings and other stuff on some nights. The food there was good as well though the service was not great. It sometimes just got too busy for them to keep up. But I once witnessed the cook roll his eyes at a guest as she asked for an extra side of fries just as he was going to take another order. She wasn’t rude about it and he hadn’t started speaking to anyone else yet… they often had a bit of an attitude there. Sundaes was my favorite. The milkshakes were amazing and even if you pay $2.50 for it, you are getting a bargain. Service This was a mixed bag, as I’ve found with all cruises. Though I sometimes felt a little bit more ignored on this one. The bars are not busy and I do not drink but did visit to get refills of my soda. I waited so long sometimes and once was flat out ignored (while the bartender chatted with another passenger about their trip home) and ended up walking away without a drink this time. We had a few occasions to inquire about stuff at the pursers desk and were not ever greeted with a smile though staff were able to assist it was often done without any enthusiasm at all. We often had to wait a long time to be even offered water in the Horizon Court even though there were multiple staff members nearby. I found it got worse nearing the end of the cruise. Entertainment I think this was definitely geared towards those older passengers. And we tried a few times but couldn't sit through one show in the theatre as it was so loud! It just wasn't enjoyable. Annoying!! I found the upselling on this ship to be totally outrageous! There was always something being sold and sometimes it seemed that the “events” listed in the Princess patter were more sales opportunities than actual fun activities for guests. The blowout sales in the Capri dining room felt cheap and not like something that should be on a cruise ship, with items thrown on tables for everyone to dig through. You live and learn! I’m looking forward to my next cruise, unfortunately not with Princess. I’m know they have newer ships with itineraries that I’m sure attract a more active crowd which will no doubt influence onboard activities and such. Perhaps again one day but I’m done for now. Read Less
Sail Date: September 2016
Star Princess is a rust bucket in EXTREME need of being revamped. Rust was visible everywhere. Mold was around the tub in our stateroom bath. Furniture and carpets were very worn. Wi-Fi was horrible; not only did it not work at all in ... Read More
Star Princess is a rust bucket in EXTREME need of being revamped. Rust was visible everywhere. Mold was around the tub in our stateroom bath. Furniture and carpets were very worn. Wi-Fi was horrible; not only did it not work at all in our stateroom, the signal had to be sought throughout the ship. Some whirlpools did not work (a deck attendant informed us that US law prohibited bubbles due to the spread of infections). Lumpy beds need replacement (one couple's mattress had towels stuffed underneath to smooth the surface). Air conditioning failed twice in our stateroom. After I booked the cruise, Princess sent me an offer to have a surprise gift waiting in our stateroom. I chose and purchased a teddy bear in a captain’s uniform for my wife. A note was left in our stateroom to pick up our teddy bear in the gift shop. What a surprise! All that said, Princess crews are the most attentive & friendly on any of the cruises we've taken. The Hawaiian ports we visited and the excursions we chose were awesome. Unfortunately, we spent less than a day at each of the four ports. The other eleven days we were at sea. The Captain was amazing. Very friendly, informative and highly visible. However, nothing on the positive side of this cruise could have made up for the condition of the ship. We’re not sure if we would again sail with Princess and, if we do choose to, we will investigate the ship. Read Less
1 Helpful Vote
Sail Date: September 2016
Food in Horizon Court was the worst we've experienced on 30+ cruises and the staff was non responsive. Selections were poor quality to say the least and not sure if it was even on the caliber with Country Buffets. Desserts looked ... Read More
Food in Horizon Court was the worst we've experienced on 30+ cruises and the staff was non responsive. Selections were poor quality to say the least and not sure if it was even on the caliber with Country Buffets. Desserts looked incredible but a large percentage tasted like the same pre-fab plastic filling. Forget the ship if you are at all interested in finding healthy selections. The captain was without a doubt the best part of the cruise. Absolutely delightful. With such a great captain, I'm not sure why so many of the crew appeared to be unhappy. We assumed that Princess was much more reliable than this. This cruise was our first of probably 10 cruises with Princess that was such a disappointed. We had several people bring up in conversation if we had cruised on Princess before and if the other ships were the same. Honest answer was, no and if this was our first experience with Princess, we most likely would not return. Read Less
9 Helpful Votes
Sail Date: September 2016
We chose to take this cruise aboard Carnival simply because I enjoy cruising and my wife wanted to visit Hawaii. Leaving from Vancouver was convenient, since we are from Seattle. Getting though customs was relatively smooth. While ... Read More
We chose to take this cruise aboard Carnival simply because I enjoy cruising and my wife wanted to visit Hawaii. Leaving from Vancouver was convenient, since we are from Seattle. Getting though customs was relatively smooth. While waiting for or luggage we decided to review the ship. We were initially disappointed in the ship. We noticed not a lot of activities, other than sitting in the sun. There were 2 water slides that looked to be fun and enjoyable. Well looks certainly are deceiving. One was never opened, and the other lasted 3 seconds. We decided to maybe have a bite to eat. The lido deck buffet was well laid out. However the choices seemed to be constant. We have ridden other cruise ships and noticed a constant change in the menu. I can only say the quality of food was mediocre at best. While on the subject, the dinner menu and service were well below par. Seems like the wait staff was doing you a favor. No fun. No interaction. really disappointing There was one bright spot in our culinary experience aboard the Legend (not sure why She's named that) and that was Nevau Steak House. Very very good. Service and food were excellent. Our cabin was neat and clean, however it was small comparably. The balcony was small and crowded. The was an old console tv and one appliance plug. The bed was relatively comfortable. All in all the experience was less than our expectations. Read Less
2 Helpful Votes
Sail Date: September 2016
We chose this cruise because of the wonderful experience we had on Infinity and of course the itinerary. Alas, this was a huge disappoint. We paid for a Royal Suite and the truth is, it was no where near worth it. Check in was ... Read More
We chose this cruise because of the wonderful experience we had on Infinity and of course the itinerary. Alas, this was a huge disappoint. We paid for a Royal Suite and the truth is, it was no where near worth it. Check in was appalling. We queued for over an hour and a quarter in a CAR PARK, inhaling car fumes and as taxi's were constantly depositing guests to join the queue, the atmosphere was beyond pollution. Health and safety would have had a field day. As suite guests, you are supposed to receive the extra special touches, which let's face it, is why you pay in the first place, this most definitely was not the case. Apart from our excellent Butler Jose and the Luminae restaurant, it was very disappointing. The private lounge, Michael's Club had no atmosphere and wasn't a place where you felt as though you were receiving value for money. I could go on but suffice to say, the cruise was way over priced and if I hadn't already booked a cruise with Celebrity, I wouldn't be sailing with them again. Actually, it goes beyond that. I would CANCEL the cruise with them but our flights are already booked. I complained on the ship and received vouchers but no explanation or apology and on my return I wrote and complained and didn't even get a reply. The worse customer service ever. Read Less

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