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3 Helpful Votes
Sail Date: September 2018
We were on only the first part of the cruise and got off in Hawaii. I knew the ship was not new but I found very little wear and tear. The food was good, not exceptional, except for the Mariners lunch when ONO was offered, The travelers ... Read More
We were on only the first part of the cruise and got off in Hawaii. I knew the ship was not new but I found very little wear and tear. The food was good, not exceptional, except for the Mariners lunch when ONO was offered, The travelers were mostly seniors. The young people were polite but i think disappointed with the slow pace, I was with the one in four using a cane! The staff and travelers were all polite and friendly. Those staying on to do the entire 38 days settled in with knitting, books, etc. Very little was offered so the seats filled long before the few events. The lei making was well attended so only enough flowers to make a halo lei. The observation deck is the highlight of the ship. Nothing but ocean on this cruise but it would be a delightful way to cruise Alaska. I did not want to fly both ways to Hawaii so the cruise fit my needs. It is open ocean most of the way. I loved the rolls and dips from the swells.Our cabin, guaranteed balcony, was 4005 just three cabins from the aft. This meant lots of walking to the food on the opposite end of the ship. We had a little of the entertainment noise from the deck below but it did not disturb us. Sailing into Honolulu just at sunrise was beautiful. The city light were still on as the sun came up. The doors were opened on deck 4 for the arrival. Many passengers scurrying past our door! The lack of daily activity was my only complaint but I knew that ahead of time. Read Less
9 Helpful Votes
Sail Date: September 2018
Firstly, the ship is in excellent shape. This was our 7th Celebrity cruise, the first time to Hawaii and also the most sea days we have experienced. Much of the staff was top notch, as friendly as you would expect on a Celebrity ship. ... Read More
Firstly, the ship is in excellent shape. This was our 7th Celebrity cruise, the first time to Hawaii and also the most sea days we have experienced. Much of the staff was top notch, as friendly as you would expect on a Celebrity ship. Food was excellent, except a bit of a hiccup in Murano one evening, but no one is perfect. We have never participated in so many activities, specifically the dance classes (keeping busy during the long sea days) The Hawaiian dancers/instructors were amazing. I really enjoy working out and they actually had a couple of super tough workout classes which had no charge. My workout experiences were excellent. Our cabin was not the cleanest when we arrived, major fingerprints on the doors. Cleaned it ourselves. The biggest problem with the cabin was the noise, neighbor’s phone sounded like it was in our cabin, there must have been a speaker right outside our door, so even though we were trying to sleep in, we had to hear every single tender announcement. All the way to “39 and 40”. We love to sleep in on vacation, was only able to once. Room attendant would vacuum the neighboring cabins shortly after 8 am.... Biggest beef is the entertainment and specifically the music. Must have heard “Rock around the Clock”, four times.......either performed by one of the house bands or a DJ. I googled the song, it was released in 1954........really??? So you would have to be 80 to have “grown up” with music that old, I have nothing against 80 year olds as I plan to be one someday but I don’t think they were up dancing at 11 pm.. Was told that Celebrity carefullly pre-selects music. I don’t expect to hear Eminem but a song that is 64 years old played at least 4 times is crazy. That was just an example of how poor the music was. Clearly Celebrity is aiming at a demographic much older than we are, and we are in our 50s. I planned to discuss this with the cruise director but he was no where to be found. Bottom line, we had a pretty good time but we would never cruise to Hawaii again, it is too beautiful to spend 5 days to get there, fly straight there and enjoy the beautiful islands longer. Secondly, we are taking a break from cruising. Some people cruise to stuff themselves with food and booze, cant deny we do a bit of that but we also cruise to enjoy dancing, getting out at night etc. This had to be the worst cruise for music we have experienced as Celebirty seems to be catering to the 70 plus set. I don’t think I will ever like songs like Rock around the clock but perhaps in a decade or two I won’t mind so much... Read Less
3 Helpful Votes
Sail Date: September 2018
We joined a group and wanted to visit Hawaii. Overall its been an OK cruise mostly because of entertainment and tender ports. The ship isn't big with 2000 passengers but it still took over an hour to disembark. The worst performance ... Read More
We joined a group and wanted to visit Hawaii. Overall its been an OK cruise mostly because of entertainment and tender ports. The ship isn't big with 2000 passengers but it still took over an hour to disembark. The worst performance in over 15 cruises. Service in cabins and at dinner is excellent. Music entertainment is repetitive and when asked about introducing dance music... we were told the music is what it is and we will not change a thing. The ship feels run down with rust appearing on a lot of iron railing, the wood siding is also in bad shape. The cabin steward is as good as it gets, making personal contact enjoyable. The dinner service with the head waiter and help is some of the best we ever had. The decor can be overwhelming with a lot adsrk brown panel. You feel a little crowded in. We are planning other cruises and it will not be with Carnival. Read Less
Sail Date: September 2018
I chose this cruise as a way to get to Hawaii and see all the different islands. It served that purpose, and I enjoyed the trip overall. The naturalist on board was very personable and knowledgeable. As others have mentioned, the ... Read More
I chose this cruise as a way to get to Hawaii and see all the different islands. It served that purpose, and I enjoyed the trip overall. The naturalist on board was very personable and knowledgeable. As others have mentioned, the cabin was cold most of the time and there was no way to turn on the heat. I had a sweater, so it wasn't too big a problem. My main complaint is that they interrupted dinner with a lot of raucous singing and dancing by the waiters, all, I suppose, in the name of fun. I hated it. I also hated the high volume of music in the fitness center. Even with earphones I could not hear the TV I tried to watch while working out. The entertainment was so-so. As on my previous Carnival cruise, the dancers pretended to sing by lip-syncking into phoney microphones. This, too, was at high decibels. Since I knew noise was the way on Carnival, I would have chosen a different line if the itinerary had been as good. Read Less
10 Helpful Votes
Sail Date: April 2018
For perspective, we have cruised over 50 times starting in 1981 and are now in our mid 60’s. We are 4 star mariners with HAL and Elite with Princess. We have also cruised with celebrity, crystal, Oceania, Royal Caribbean and a bunch ... Read More
For perspective, we have cruised over 50 times starting in 1981 and are now in our mid 60’s. We are 4 star mariners with HAL and Elite with Princess. We have also cruised with celebrity, crystal, Oceania, Royal Caribbean and a bunch of lines that have been incorporated into other lines. The great and good. We were impressed with the consistency of the quality of the meals in MDR. We were on select dining rather than fixed. At 7:15 we did not have any wait for a table for 4. We sat in a number of different areas and the service, both wine and dinner were consistent. No wrong steps if I asked the server what was recommended that evening. Wine service showed great improvement since last year. Stewards were knowledgeable and able to recommend comparable and complimentary choices. Very good job. Lunch in Pinnacle Grill is well worth $10 pp. excellent service and selection. The Dive in burgers and fries always good as is the use of pagers. We appreciate that there is no self serve in the Lido - food consistent again - enjoyed creating fresh turkey sandwiches when the carvery had turkey. Freshly prepared eggs, omelets in morning, fresh pasta bar at lunch. We did nit visit for dinner. The entertainment was good, not fantastic but good enough to sit through. The singers didn’t seem to have synergy which affected the performance notwithstanding good voices. I guess they didn’t seem to be enjoying their jobs. The classical quartet at Lincoln centre was excellent. The piano dual were extremely popular as usual. B.B. kings was same as always. Worth a visit. Our cabin service was excellent - the hair dryer “died” on formal night of course and we had a replacement in under 10 minutes. Darn good when he was rushing to get his turn down service completed for early diners. The ship was in good shape with the promenade deck chairs seeming quite new. Everything seemed to be in very good repair. Not so great and good. Having sailed on holland just 12 months previous, the increase in prices for drinks, happy hours, wine packages, wine tastings, sip and savour were surprising, not that there were increases but how large the increases were. Normally, price increases kind of sneak up on you, these increases slapped you in the face. Very limited daily programs - many days at sea and we expected to have morning and afternoon guest lecturers. Basically there was just not enough enrichment offered. It was a problem because we had very poor weather and a nasty Pacific Ocean — so with no library, no morning movies, no matinees at a convenient time yo7 were either forced to stay in your cabin to watch tv. I looked forward to trivia at 1:30 - hadn’t played before so that says something. Minimal inventory in the shops and no fun sales. Duty free was anything but with the prices exceeding what we would pay in a government liquor store. We bought vodka at Walmart in Honolulu and had it checked until we got home. Servicein pinnacle grill for dinner was not up to standard. We were seated at a table just outside the galley door at the service station for a large area. The back of the banquet we were seated a5 held the water jugs for the area. The wine server gave us a bit of snark for firstly not ordering wine off the pinnacle list (we had wine package) and our friends asked to have their bottle brought from diningroom. It arrived but then the steward divided the more than half bottle into their two glasses. It was the lady’s wine. And that was the last we saw of him. We still enjoy the formal night aspect of cruising and we don’t expect everyone else will but I don’t understand why some guests make no effort what so ever. I have never seen such a motley group of travellers. I guess I don’t understand the issue of a gentleman wearing a pair of slacks and a shirt and a lady wearing a sundress or pants and a nice blouse. Something you might wear to a church wedding or special dinner out. Undershirt style t shirts , perhaps not. It’s a part of the tradition. Lastly, and in my opinion only, cruise lines in general need to reassess their policies on tendering. The mobility challenged create an unreasonable risk to themselves, the crew, and other passengers. Our tenders were full of wheelchairs and walkers presenting a hazard should we needed to evacuate the tender., the crew basically are lifting a lot of people on and off. It is not fair to them particularly if there is an accident. And one guest died after falling while trying to get onto a tender. The tender ports are well advertised and it should be acceptable that walkers/wheelchairs and those requiring the same be denied tender service. Everyone knows upfront and may gear 5heir cruises to itineraries with no tendering required. It is just plain scary. An average experience . Read Less
Sail Date: April 2018
First time on Princess. This was our 7th cruise. Embarkation was good, very organized. As we board the ship we noticed the exterior shows age; rust. Our cabin was a mini suite we upgraded since the balcony room only comes with one ... Read More
First time on Princess. This was our 7th cruise. Embarkation was good, very organized. As we board the ship we noticed the exterior shows age; rust. Our cabin was a mini suite we upgraded since the balcony room only comes with one chair... so to have a sofa we had to upgrade, We noticed some smells in the corridor and in our room and advised the guest service, also our sink did not drain well. They took care of the sink and the odor went away as we sailed but we did notice on occasion an odor in some places as we walked through the ship. Maybe they need to change some pipes... Overall the ship shows some age, Our sofa had stains, wallpaper in corridors peeling from the edges, balcony showed rust on the edge. The ship needs some makeover. Overall the interior is well kept and pleasant. We did not find too many interesting lectures and the entertainment was poor (to our liking) 5 days at sea were long. Some of the music venues were good but the shows were dissappointing. You really have to purchase a coffee card as the coffee in the Horizon court is not very good. The international cafe is very nice and is open 24 hours. We like the Crooners'bar. Our waiters outstanding. Great team.We dined in the Amalfi dining room, the service was excellent One of us had dietary restriction they were very attentive.We found the food excellent.The staff made our cruise enjoyable and for us it was outstanding service something to say about Princess. Read Less
1 Helpful Vote
Sail Date: April 2018
My husband and I chose this cruise because we got a great deal from a travel agent and did not have to fly to the port in Vancouver BC. This was my first cruise on Princess. Although this cruise mostly met my expectations there were a ... Read More
My husband and I chose this cruise because we got a great deal from a travel agent and did not have to fly to the port in Vancouver BC. This was my first cruise on Princess. Although this cruise mostly met my expectations there were a couple of negatives that will probably keep me from sailing with Princess again. The biggest disappointment was the quality of the meals. We ate in the main dining room, Horizon Court buffet and the specialty Italian restaurant Sabatini's. Sabatini's was very good (comparable to a good Italian restaurant at home in Seattle). There were five courses and too much food which I felt bad wasting, but it was tasty and well presented. The food in the main dining room ranged from inedible to fairly good. Most entrees and appetizers were average. The presentation was pleasing, but the food was tasteless. Most of the meat which included chicken, beef,lamb and pork was a lower grade and tough and/or fatty. To be fair, my husband thought the fish was generally well prepared and appetizing.One night I ordered scallops which were inedible. I am not a particularly fussy eater, but i do enjoy flavorful, fresh food. I have cruised on 4 other cruise lines and this was definitely the worst food overall.Despite the food being average at best, this did not ruin my cruise. The crew on board were mostly friendly and generally competent. Attitude and customer service was adequate, not outstanding in my opinion. As an example, when I went to the customer service desk to ask about disembarkation in a tender port (Maui), the staff member started reading me a paragraph in the ship's newsletter that I had already received. He wasn't able to answer my specific question and did not offer to find the information for me. On the first day, our room steward complained that he may not get to our room until late because he had too much to do. He actually did a decent job and took care of our stateroom adequately and at a time that was convenient for us. We did have to ask him to remove empty water bottles and dirty dishes. Again, this did not ruin my cruise, but was notable compared to other cruises I have been on. On the positive side, I really liked the lay out of the ship.It never felt too crowded. I thought the decor and color scheme was pleasant. Some fabrics (e.g.couch in stateroom) need to be replaced but that is to be expected on an older ship. Our stateroom (mini- suite with balcony) was a good size with plenty of storage and space for our 15 day cruise. The bed was very comfortable. There were plenty of activities if one wanted to participate. The spa services I received (manicure and massage) were excellent. The entertainment was, in general, on par with other cruise lines but not exceptional. Some of the entertainment on other lines has been exceptional.Norwegian had Blue Man group, for example and the BB King lounge band on Holland America is excellent. Overall, this cruise met my expectations. I enjoyed myself and was able to relax on board and enjoy the port days (all activities on our own) but will probably choose another cruise line for future cruises. Read Less
11 Helpful Votes
Sail Date: September 2017
Things were quite unorganized on this ship from Vancouver to Hawaii. THE GOOD: (1) The food was very good, and especially loved that they finally had a gluten-free station in the Windjammer; for those of you who have Celiac Disease, ... Read More
Things were quite unorganized on this ship from Vancouver to Hawaii. THE GOOD: (1) The food was very good, and especially loved that they finally had a gluten-free station in the Windjammer; for those of you who have Celiac Disease, this is a welcomed accommodation ~ Thank you so much for that! (2) The Service in the Dining Room and the Windjammer were top notch, as always! (3) Our cabin was cleaned thoroughly twice a day by our wonderful Room Attendant! (4) The OUTSIDE entertainment was very good: 2 great singers, 2 good comedians, and 1 very good ventriloquist. THE BAD: Everything else! (1) The Cruise Director (and his wife, the Assistant) were unlike many we've had on other cruises. On our seven previous cruises, we would often see our Cruise Director several times on the pool deck; my husband and I spend the majority of our daytime hours there and we never saw either John, nor Katrina, there. Basically saw them introduce the evening shows, and rarely anytime else. The one time we did see John and apprised him of a disembarking concern, he would not accept that there was an important lack of information (a photo ID must accompany you off the ship along with your Sea Pass Card and Tender Ticket) being included during the Tender Ticket announcements, as well as on that day's Daily Compass. When I told John this, he would not accept the fact that the Tender Ticket #4 announcement was the FIRST time it was mentioned that a photo ID was also needed. He kept telling me I was incorrect. I don't have a problem with people making mistakes; it happens. But I do take offense when people cannot accept that they have made a mistake. However, since ALL of the announcements from that moment on emphasized that everyone MUST have a photo ID, along with their Tender Ticket and Sea Pass Card, as well as non-tender days all MUST have a Photo ID along with their Sea Pass Card, I'm guessing that was his way of acknowledging their omission of the Photo ID information. A simple, "Oh wow, I'm sorry we failed to include that information and thank you for bring that to my attention" would have been the correct thing for him to do! (2) Early on Day 3 of an 11-Day Cruise, I asked the excursion desk about disembarking on the individual islands. I was told the exact opposite: was told we dock in Maui, tender in Hilo, dock in Kona, and tender in Kauai. I wrote it down so I would remember. The day before getting to Maui there was much confusion on the pool deck amongst the passengers: some said the info I had was correct and others had the opposite. Turns out I'd been given the wrong information. For one who books their own excursions, this was important information that was given incorrectly to many passengers. I was also told on Day 3 that neither the excursion rep I spoke with, nor the 2 other ones she was working with had ever been to Hawaii, therefore she was unable to answer any questions regarding the islands. Still, since they were booking excursions for some of the passengers, not knowing which island we dock at and which islands we tender to is ridiculous! (3) Speaking of excursions, if you don't book your excursions with RC, you are treated like 2nd class passengers. I take offense to this as I pay just as much to cruise as those booking RC excursions and ALL passengers who have early morning excursions should be given priority disembarking. The first day in Maui, we were given Tender Ticket #7 and waited over 2 hours to finally get off the ship - this is unacceptable! (4) The bartenders were hit or miss. Some were overly gracious, while others rarely smiled and acted like you were bothering them. Thank you to those bartenders who were cordial and fun to speak with! (5) Our previous cruises had midnight buffets, pool deck BBQ's and Ice Sculpting demonstrations. Personally, I've always thought the midnight buffets were unnecessary as many were too overstuffed to enjoy eating; but the beauty of the midnight buffets were wonderful. I still don't think they are necessary and not upset they don't have them anymore. However, we have had pool deck BBQ's on shorter cruises in the past, as well as Ice Sculpting. Except for a "Sexy Man Contest," a rather lame trivia contest, and a line dancing lesson, nothing else occurred on the pool deck during this 11-day cruise. (6) I mentioned the outside entertainment was very good; however, the Royal Caribbean "Singers and Dancers" on this cruise were the most untalented we've ever seen during any of our cruises. I've always given glowing reviews about the on-board entertainment in the past; I cannot do so after this cruise. I rarely give negative reviews. Our previous cruise to this one was awful ~ felt like we were on a Disney cruise with all the kids running around unsupervised; not to mention that entire "Dream Cruise" was geared more toward children's entertainment, rather than the adults on board. We decided to give RC another chance and, unfortunately, after this cruise we have decided to either fly to a destination vacation, or try some of the smaller cruise lines. Read Less
12 Helpful Votes
Sail Date: April 2017
My wife and I did a similar cruise on the Zaandam from San Diego to Hawaii several years ago and wanted to try it from a different port, and to see what changes may have occurred to the ship and/or ports of call. The ship seems brighter ... Read More
My wife and I did a similar cruise on the Zaandam from San Diego to Hawaii several years ago and wanted to try it from a different port, and to see what changes may have occurred to the ship and/or ports of call. The ship seems brighter and refreshed, except for the TVs in the cabins which are from the 70s, or so they appear based on the very poor picture quality. Speaking of which I can't understand why we were void of major TV news channels on the last three days back to Seattle except for two ESPN stations, and the only TV weather updates were for South American countries through the BBC channel. HAL, it's 2017 and we have the technology so PLEASE USE IT!! Try for some better customer service here. Our primary negative perception about the cruise and the ship is about how cool/cold the ship's public areas were kept requiring us and many other passengers to habitually walk around wearing our coats, hoodies, etc. We would sit in, for example, to listen to Adagio only to have cold air conditioning blowing on our heads, as well as elsewhere about the ship. Uncalled for. The lack of a librarian/IT supervisor was another failure in customer service, and the staff at the front desk was no substitute, nor should they be. The excessive cost coupled with the poor quality of WiFi service is a slap in the face for any passengers trying to make use of that service and should be improved. One thing that seemed to have changed for the better was the overall quality of the entertainment throughout the cruise, at least in comparison to our last four cruises with HAL since 2014 on other ships. But the over amplification of the band and singers constantly corrupted what could have been a better musical experience and often took away from the quality of the singers voices who always seemed to be trying to be heard over the band; those gals and guys deserve better treatment and respect from any musical group that accompanies them. The cabin stewards were good, and the 5th floor dining staff excellent. The Lido's dining chairs need reupholstering, now. Almost every chair's cushioning has been flattened down to the frame. Our overall experience was such that, contrary to our usual practice, we didn't sign up on board for a specific future cruise; we did leave a future cruise deposit that will be good for the next several years on a cruise of our choosing. If there is one. Our next several cruises will be with Cunard and we'll just keep reading CC's blogs and look forward to hearing about improvements. I'm not going to say anything about the tours offered under the precept of, if you can't say anything nice...... But if HAL perceives all touring passengers to need a shopping stop, please do away with them on cultural tours and just organize plain old shopping tours for those who want to shop and visit markets, etc. Read Less
14 Helpful Votes
Sail Date: October 2016
We chose this cruise because we live in Vancouver and didn't have to fly anywhere, we also love the 5 sea days each way. Embarkation took a very long time - our luggage got to our room before we did. Disembaraktion was very easy. I ... Read More
We chose this cruise because we live in Vancouver and didn't have to fly anywhere, we also love the 5 sea days each way. Embarkation took a very long time - our luggage got to our room before we did. Disembaraktion was very easy. I found the ship poorly laid out. It is a bunch of small, chopped up rooms with pillars every time you turn around. There are so many pillars in the Vista Lounge, that is makes about 25% of the seats unuseable. Our cabin - 1090 - was very noisy - clanking and clanging of, what we were told - were the pipes. The Paino Bar is such a small chopped up room, with lots of pillars, that extra chairs needed to be brought in almost every night. We did the anytime dining and getting a table was usually no problem. However, the menu selection was awful, vegetables were in short supply and meals took a REALLY long time - over 2 hours. The Pinnacle Grill was good, however, it would be nice if they would change up their dessert selections. Service was good at the front desk and picked up on the Lido Deck after complaints about dirty dishes being left on the tables for a long time. We have done this cruise previously and had a longer time (even overnight) in Honolulu - which is very nice. They could also cut out Victoria all together and change Hilo to a visit to Kona. I was not impressed with the entertainment - pretty ho hum. We did not travel with children - we didn't see many on the cruise - maybe 20. We would definitely take this cruise again because it is very easy for us, but I would be more selective about the ship - would not go on the Westerdam again. Read Less

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