This company has gone down hill. This was our second cruise with American Queen. We took the Queen from New Orleans to Memphis in Nov 2019. It was amazing; great food; great service; great tours. We were so excited to go on another cruise after the success of our first one. We were so disappointed with the Empress. Between the cruise and airfare, we (my husband and I) paid almost $10,000. ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We are pleased to hear that the scenery was amazing; however, we are disappointed to hear about the dining experience and the cancelled tour on Monday that...
Staff worked very hard to please the guests. The crew continually displayed great enthusiasm and many wore more than one hat--and wore them well. Cabin was comfortable. Dining room food was very good for the most part with enough variety for a week on board. Excursions were somewhat limited due to inclement weather and location. Talented musical entertainers. Our first river cruise after ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello roamgeorgia! We are thrilled to hear you had an excellent time sailing with us, despite the sporadic T.V. reception. We will make sure to pass your feedback along to our crew....
My mom and I got back two weeks ago from the Columbia river cruise through the Pacific Northwest (Oregon and Washington) with the American Queen Voyages Company. We were initially booked on this tour in April 2020 just before the world shut down. We have been dreaming of rebooking since then, and although we were somewhat nervous about cruising at this time, were reassured by the Co-Vid ...
(First, actual embarkation was in Clarkston, WA, but that port wasn't listed)
I wanted to take my first 'post-pandemic' cruise close to home, and always wanted to try a riverboat cruise. My wife had already been on most of their other itineraries, and always wanted a Snake/Columbia River cruise. She had 'Ruby' status on AQSC, so we chose this one, and in our preferred westbound, downriver ...
Response from BriannaH, Guest Relations @American Queen Voyages
Dear Bob Brown, We’re thrilled you chose us to take your, “first 'post-pandemic' cruise close to home” aboard one of our authentic paddlewheelers! We love that you noticed we say “boat” and...
Loved this cruise which sailed from Vancouver ,Washington to Clarkston Washington over 9 days .Not being American we didn’t really know anything about Lewis and Clark ,and mainly picked this cruise for the beautiful scenery, but learning about the Lewis and Clark expeditions was a bonus ,the Riverlorian was very informative and we enjoyed his commentary .The food ,the staff and the service were ...
Response from AlexL, Consumer Marketing Mgr. - AQSC
Hi Jens56,
Thank you for taking the time to submit this review about your recent American Empress voyage. We are thrilled to hear you enjoyed your trip (despite the unfortunate noise issue)...
We had sailed on American Queen along the Mississippi before and knew and liked the way the Hop-off Hop-On excursions operated. Our cabin onboard the Empress was larger and than what we had before, and we really enjoyed our private balcony. The food has been outstanding--especially the seafood options, and having complimentary local wine with dinner is a nice touch.
Having the Riverlorian ...
We had a great trip. Loved the accommodations, the size of the boat, dining options and quality of the food, high quality entertainment, educational experiences, hop on/hop off option and beautiful scenery. The population skewed to the older side, so we were considered younger, active seniors (ages 67 and 69). This was not a problem since the Hop on/hop off feature allowed us to do extra ...
Chose this cruise for the itinerary. Interesting places and wonderful and varied scenery.
We were not disappointed. Starting in an area with 100 inches of rain a year and ending where there are just 8
Interesting calls in mostly small towns but each had several good points of interest. A good jump on jump off coach service included in the cruise fare and the optional excursions were ...
We took this Pacific Northwest river cruise for our 30th wedding anniversary. I really wanted a more intimate experience than a large ship/liner and this 220+ passenger boat was a perfect fit. From arrival to the hotel, to transportation to the airport, to the daily newsletter delivered to our room, the cruise line had every detail covered. We are in our 50's and although we were definitely ...
My husband and I have taken quite a few cruises on mid to larger ships. We were tired of the big cruise ship/company experience, as every ship seemed to offer the same food/activities, etc, and decided to take a river cruise in the USA.
After doing quite a bit of research and chatting with folks on Cruise Critic we opted to take the American Queen's Lewis and Clark Expedition river cruise on ...