Our first cruise, saved and planned as was supposed to be our big special holiday and feel let down by Holland America, they were recommended by family members who raved about how great they were but not a good impression. Most staff amazing, helpful and friendly. Then go to get a mojito from pool bar and rude, patronising and belittling bar waiter left me in tears, I could not return back to the ...
Cruised Alaska. Had the most amazing weather and time. The Koningsdam is a beautiful ship. I understand it is a medium size ship, but it feels small. Had a balcony cabin on the 11th floor. It was clean and like any other balcony on a cruise ship. Bathroom is small, shower has a real door which is nice, toilet placement is stupid. You will understand. The beds are narrow, short, but ...
We chose this cruise because we would not require airfare as we live I. The departure city of Vancouver. Wanted to try a newer ship, I thought HAL would have fewer children and better COVID protocols as they cater to an older clientele. This was my first cruise since Covid.
I was very surprised at the general lack of cleaning around the ship, never saw any staff sanitizing elevators, ...
Travelled to alaska on Holland America. First, this cruise line has zero entertainment during the day. With over 3 sea days, choose another ship with daily entertainment. Night time entertainment was limited. The comedian was on for half an hour. The Lincoln Center stage music happened maybe twice and lasted for half an hour. Went on the train trip in Skagway. 10 minutes into the trip, the engine ...
Paid for services not provided. The whole week the food was cold 95% of the time, fries cold like they just came out of the fridge, no options for food allergies or representatives did not understand, advertised room service but no one answered. I got sick the first day as food representative told me food was gluten free and turns out it was not. Days on port were cut hours and excursions ...
Health:
Two old ladies went on this cruise and had a great vacation! We are seniors and my friend's husband attended a family wedding on the other side of the country while we sailed the seas. We were concerned about CoVid but decided to trust HAL's commitment to health. We were not disappointed. We wore our masks throughout the cruise, everywhere, except when eating, drinking or in our ...
We chose this short cruise to discover if we liked the Pinnacle Suite before we booked a longer voyage. While spacious and well laid out, the hot tub and music system were broken and unusable. Our friends booked other staterooms and we planned on using the Pinnacle suite for hosting. It's a shame when paying a premium for accommodation that such key amenities are not functional.
The staff ...
Staff worked very hard to please the guests. The crew continually displayed great enthusiasm and many wore more than one hat--and wore them well. Cabin was comfortable. Dining room food was very good for the most part with enough variety for a week on board. Excursions were somewhat limited due to inclement weather and location. Talented musical entertainers. Our first river cruise after ...
Thought it might be better for our age 65. It was so boring and everyone on the cruise was asleep between 7-9 pm. Activities were designed for people in a nursing home. Food was terrible and two meals had hair in them. Laundry service ruined my pants and under garments Entertainment was bad and had the same shows often. Excursions were canceled and we were not notified until the moment we ...
After my internet “research” I felt that the Aqua ships were the nicest ones available. The food was amazing. As a carnivore from the Pacific Northwest I had one of my best fish meals ever one afternoon and every other meal was also very good. All of the crew from Crhistian the bartender to George and Alex the guides were attentive and knowledgeable and proficient. The animals cooperated and ...