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145 Vancouver to Alaska Cruise Reviews

I chose the cruise because it departs from Vancouver from our home town, cost is extremely high for what's it's worth. Wifi is expensive and unreliable, dining room and buffet menu selection is poor and limited and almost all ... Read More
I chose the cruise because it departs from Vancouver from our home town, cost is extremely high for what's it's worth. Wifi is expensive and unreliable, dining room and buffet menu selection is poor and limited and almost all meat is overcooked, sitting area is also limited and spread out, only one section of buffet, if you can't find a table close by (which most likely is occupied), you have to walked three blocks to get to the food station, very poor design, should at least put the buffet in the center, only a few items of food with displayed with limited selection and quantity. Hot noodles was served with three to four string of noodles (why bother) almost all customers asks for 3-4 portions Salad varieties is so terrible and only couple of bottle thousand island and French dressing Fruit varieties is poor and limited. mostly not quite ready, maybe worry they would go bad? I lost weight at the cruise by doing and eating nothing. I feel totally ripped off and no one anywhere to complain We were denied access to the theatre because I was pushing a stroller, claimed that the hall is full and yet they allowed someone else to walk in and invite them to stand at the back. Read Less
Sail Date September 2019
We picked this cruise to see Alaska, especially the inside passage and Ketchikan. Although scheduled, the cruise skipped both. That was extremely disappointing. Princess did nothing to make up for it. The staff were excellent, friendly ... Read More
We picked this cruise to see Alaska, especially the inside passage and Ketchikan. Although scheduled, the cruise skipped both. That was extremely disappointing. Princess did nothing to make up for it. The staff were excellent, friendly and efficient, especially in the bars and restaurants. The food varied from good to poor, but there was a lot of it. The drink “packages” were overpriced, I don’t recommend them. The room service menu was surprisingly limited. The Coral Princess ship was nice. We had taken this cruise before on other ships, and the ports and shore excursions were excellent, but on this cruise we took no excursions primarily because of the bad weather. Embarkation was easy and quick, but disembarkation was a nightmare. Customs was easy, baggage collection was easy, but the line to get a taxi took two and a half hours! Standing in the cold with 2,000 of my best friends for that length of time was miserable. Overall, of ~20 cruises I’ve taken, this was the poorest. Good luck. Read Less
Sail Date September 2019
We wanted to see Alaska and the glaciers. Supposed to leave at 4pm. Ship problems, didn’t leave until 3am. When we got up in the morning we were told Princess Cruises was canceling our stop at Juneau, thus never got to see glaciers. ... Read More
We wanted to see Alaska and the glaciers. Supposed to leave at 4pm. Ship problems, didn’t leave until 3am. When we got up in the morning we were told Princess Cruises was canceling our stop at Juneau, thus never got to see glaciers. Main point of the whole cruise. They gave us a $100 credit. Total insult. There were 2 ping pong tables for 2200 people. The mini golf was closed. We had dinner at the main dining room one evening, took 2 hours to be served. Missed the show they had that evening. Supposed to have comedy shows, but there were none. Once back we were told by Princess they don’t have a person you can complain to on the phone. You have to email them and they will get back to you in 4-6 weeks. Contacted the BBB and Princess Cruises reply was they already compensated us. In the original contract it says they can change ports for any reason. We still had plenty of time to go to Juneau. There was no need to change ports. Cruise was a total scam. Good luck on your cruise! Read Less
Sail Date September 2019
We were suppose to Leave Vancouver September 11, 2019 at 5:30, but do to mechancical issues (propultion problems) the captain came on at 8:00 to tell us that we will not be leaving until approx midnight - in actuality it was 3:30 am on the ... Read More
We were suppose to Leave Vancouver September 11, 2019 at 5:30, but do to mechancical issues (propultion problems) the captain came on at 8:00 to tell us that we will not be leaving until approx midnight - in actuality it was 3:30 am on the 12th, and that we will be getting a $100 on board credit and 50% off the price of this cruise towards another future cruise. Because of this issue we will not make it to Juneau, the one port most people wanted to go to, and instead we will be going to Prince Rupert. All excursions needed to be cancelled and we wouldn't see our refund for 4-6 weeks. The next day a letter was sent to our room saying it was 15% not 50%. We were a party of 10, possibly the last cruise for our elderly family members. Prince Rupert was a tender port, and our elderly family members were not able to go on the tender due to physical ability. We are from BC, we wanted to see Alaska, not Prince Rupert - we can do that on BC Ferries After returning home, we let Princess know how we felt and that we would not be doing any more cruising within the next year, due to my husbands terminal illness. We asked that instead of compensation towards a future cruise that we would rather have 50% of what we paid for this cruise re-embursed back to us. They flat out refused, but did say they would give me my husbands credit if I wanted to cruise alone! The post cruise customer service agent that I dealt with spoke to me as if she was reading off a script and had no compassion for what we went through. Obviously Princess does not care about their passengers or they would do everything they could to make us happy. Truth be told, it would have been a $1000 re-embursement, not much when you consider their reputation is at stake. Had they done at least that, I would not be writing this review Service on the ship was not up to par. Staff walked around like they didn't want to be there. We would sit and play games on the Lido pool deck and we had to ask staff that was standing around to remove our lunch plates. No one came around to ask if we wanted a drink around the pool or in the buffet dining room. At one point our Uncle asked for a coffee and baileys from the grill bar, and they said they didn't have coffee, but we could bring a cup up and they would put baileys in it. No bars were open on the pool deck, so inorder to get a drink, we had to stand in line in the buffet to get the one bartender working to make us a drink. The buffet was sub-par food. Same sandwiches everyday and not much seating room. The Italian dining room was fabulous, with great food and service, so if you want to pay more money go there. We have done many many cruises, and this was our second one with Princess and will be our last. I will not give them the satisfaction of our hard earned money again. We did partake in massages and facials and enjoyed the service that we got from the spa. Rooms were clean and staff was pleasant, although they do push their products on you. We went to a couple evening shows and they were entertaining If you have the pleasure of going on a cruise, don't go on Princess! Read Less
Sail Date September 2019
Worst vacation experience ever! We will never cruise again after the nightmare 5 day trip to Alaska on the Island Princess we just returned from. Our 5 day cruise was suppose to include two stops; Juneau and Ketchikan. We sailed on a ... Read More
Worst vacation experience ever! We will never cruise again after the nightmare 5 day trip to Alaska on the Island Princess we just returned from. Our 5 day cruise was suppose to include two stops; Juneau and Ketchikan. We sailed on a broken ship, the stop in Juneau was cancelled, the staff was rude and surly, the food was inedible, the gym was abysmal, and the “activities” on board were sales pitches to spend more money; the experience was miserable. The Broken Ship and Cancelled Juneau stop: We received a message from our travel agent the day before the ship was to set sail informing us Princess had just issued mandatory preassigned times they were requiring passengers to board the ship the next day. Our assigned time was several hours sooner than we had planned as we had plans to sight see in Vancouver that morning. So, we hustled down to the ship for our assigned boarding time. When it was finally time to leave port several hours later the captain announces that some propeller was broken and they were fixing it and we would leave late. (So, it is beyond me what the rush to rush everyone onto the boat was for!) Through out the evening we continued to just sit there not moving while the captain would come on the load speaker and promise we would be leaving “soon.” At 2:00 the next day we finally left. At this point we have been held captive on essentially a floating hotel for over 12 hours! The following day, after we were already moving, the captain announces the boat was not fixed and they will not be sailing into Juneau. Instead they will “try” to find an alternative port. Great, we are not going to Juneau, the capital of Alaska, I won’t be hiking any glaciers (there are not any trips to see glaciers in the other port) and my husband will not be going on the Alaskan salmon fishing trip he had booked (there was no such salmon fishing trip in the other port). Glaciers and fishing for salmon in the capital of Alaska are the reasons we took this trip, now none of it was going to happen and we would be stuck on this broken-down ship for the next 5 days. If they would have told us this when we were still in Vancouver, we could have gotten off the boat and made our own arrangements to fly to Juneau! Oh, they did go to an alternative port to replace Juneau: Prince Rupert, Canada. Canada, not Alaska. In addition, Prince Rupert had nothing there, and was not equipped to have a boat full of 2000 people dropped off on it unexpectedly. I asked at the visitor center if they even get cruise ships that make stops in their little island and was told they do not. When we finally did make it to our stop in Ketchikan, we were not allowed off until the afternoon. So, we only got to spend half the day there. The Staff and Food: Staff all over the ship looked miserable and if you smiled at them, they just stared blankly back at you. The dining room staff was slow and disorganized. The first night we ate there my husband and I could not even eat the food they served it was so bland. It also had been sitting waiting to be served so long, gravy had formed a disgusting skin on top of it. Another time we went in and only ordered dessert and hot tea. We sat there for 30 minutes without any hot tea. We gave up and left without it. How hard is it to hand someone hot water? We tried the buffet hoping it would be better. The food was poorly labeled for allergies and vegetarian choices were lacking, none existent, or only consisted of raw veggies and wilted rotting lettuce. After the rotten lettuce experience, I went into the dining room to eat a salad and then asked if I could have an extra salad to take back to my room and put in my fridge and was told “no.” Why not?? I can bring the rotted lettuce from the buffet back to my room, why is it so egregious to you that I take a salad from the dining room back??? Another time I ordered a pizza and it was handed to me whole and uncut. I asked if they would please cut it into slices for me and was told, “There is a fork and knife behind you.” The guy was literally standing in front of 3 pizza cutters, but would not slice the pizza he just handed me. The Gym and Activities: I hope you don’t like to run or walk in fresh air while on this ship because a walking/running track does not exist, they don’t have one. Instead they have a small, stuffy, windowless room, in the bottom of the boat with a few treadmills facing the wall, really. We had seen photos of treadmills facing out to the ocean in the Oasis spa online, when I asked about those treadmills, I was told they moved them all down to the windowless room. Wonderful, who doesn’t love to run on a treadmill with their face 3 feet away from a blank wall. Don’t like the sound of the walking/running situation on the treadmills, well then try spinning. They offered spinning classes; only 3 times and for a fee. The rest of the time the spinning bikes were chained together and stored in an aerobics room they used for other “pay to play” classes or used for sales pitches disguised as “events.” (“Learn how to have better posture” for example, is really a pitch to buy orthotics). So, unless you care to pay for a class and go during one of the only three, 45 minutes they held a spinning class, you are not allowed to use the spinning bikes. Once you finished exercising in their stagnant dungeon there was really nothing else to keep you busy. Other “activities” throughout the ship were set up similarly; you had to pay a fee to participate or the “learning” and “event” experience was just a sales pitch. On our Island Princess cruise to Alaska missed half of the ports it should have sailed to, the ship was broken, the food was bad, the staff was rude, and the onboard activities were really just sales pitches. To make matters worse, Princess gave each person a $100 ship credit and 15% off a future cruise for compensation. Are you kidding me?! First of all, $100 won’t even cover the gratuity they add automatically to your bill at the end of the cruise and we just missed half the ports this cruise should have gone to! Second, if they think I would ever voluntarily sign up to pay even one dollar for another 5 days of hell trapped on one of their boats they are insane! Read Less
Sail Date September 2019
Chose this cruise to see the two cities in Alaska we haven’t been to, Juneau and Ketchikan. Ship was delayed because of mechanical problems so Juneau was cut from the voyage. As compensation they gave us $100. in shipboard credit and 15% ... Read More
Chose this cruise to see the two cities in Alaska we haven’t been to, Juneau and Ketchikan. Ship was delayed because of mechanical problems so Juneau was cut from the voyage. As compensation they gave us $100. in shipboard credit and 15% off a cruise in the next year. Big deal! We wanted an Alaska cruise and got Ketchikan and Prince Rupert in Canada. Did not get what we paid for! Also, called the cruise line about dispersing ashes while at sea, was told it would be ok, even received a letter explains the process and that our steward would contact us when it was time. After three days went to concierge and was told we couldn’t do it because we weren’t far enough out in international waters. Maybe when I called the cruise line they could have told me that! We were offered to go to a wine tasting, found out they were charging us $25. each, offered a sample of lemonchello with dinner, got charged for it. Had a massage at the spa and decided to buy some products for $350.00, they charged me $976.00 which was the larger package I didn’t order. Said they couldn’t refund me when I discovered the charge as it was already shipped. It wasn’t shipped until a week later and it cost me $54.00 to send it back, Still waiting on the refund Read Less
Sail Date September 2019
We took the slow boat to Alaska on our first and only cruise. Our ship was 11 hours late leaving and the true reason why was never explained. We were told the ship was delayed departing several times with the last (7:30 pm) stating ... Read More
We took the slow boat to Alaska on our first and only cruise. Our ship was 11 hours late leaving and the true reason why was never explained. We were told the ship was delayed departing several times with the last (7:30 pm) stating midnight which we stayed up for. Midnight came and went and we did not depart and no info provided. Wife woke up at 3am and at last we were underway. The next morning we were told due to the delay with engine repairs Juneau was cancelled and we would instead visit Prince Rupert. The repairs were due to safety concerns we where told. We find out after the cruise hat the repairs did not work and the ship only had one engine. With one engine the ship could not manage 21 knots and despite short cuts in the route there was no way to reach Juneau. I think having only one engine out on the open ocean section was a safety concern but I guess maybe we could paddle the bugger. The mood on the ship turned grim when we lost Juneau and the service or lack of it made things bleaker. Simple things like deck chairs or blankets were self serve since there was no staff to be found. Getting beverages meant finding an open bar which was never on the deck we were on. The food was mediocre at best but at least the dinner hall had good service. No gluten free options was another major issue. The only upside to the trip was they upgraded us to a higher room with a great balcony. Our state room became a sanctuary from the crowds grumbling about the service and loss of port. We received $100 each for ship credits which was used up for gratuities for the crappy service we got. We also got 15% off the next cruise we book despite losing 50% of our cruise. To get the 15% we would have to risk another trip and frankly that is not going to happen. I was told by frequent cruisers that the Captain sets the tone of the crew and this appears to apply here. Once the debacle of our leaving took place and the lack of info combined with port changes the Captain was never heard from again. I think the Captain was receiving so much flak he went silent. We barely saw Alaska and that was the purpose of this cruise. We learned a lot on this cruise just not what we thought we would learn. Read Less
Sail Date September 2019
The entire purpose of the trip was a fishing excursion in Juneau. Our Juneau port was cancelled and that was extremely disappointing. Instead of offering a discount for the next cruise (to same ports) They gave us $100 to be spent on the ... Read More
The entire purpose of the trip was a fishing excursion in Juneau. Our Juneau port was cancelled and that was extremely disappointing. Instead of offering a discount for the next cruise (to same ports) They gave us $100 to be spent on the ship. Most of the crew were not friendly, we ate at the bayou for an extra charge and the food was terrible!!! : It tasted like it had been frozen and prepared in a microwave! The website said ship was refurbished but it was outdated. Their system for boarding and unboarding, seems to work really well!. For my 1st cruise, there just wasn't anything fascinating about it. 8 just had higher expectations. They replaced Juneau with prince Rupert island and that was awful. Prince Rupert island is like one huge flea market, not a fair trade to Juneau whatsoever!! The gratuities are a joke. Our steward deserved 90% of our tips. Only ONE bartender the entire trip made an excellent drink with a good attitude, the rest were very unfriendly and acted like we were an inconvenience when we ordered. It was just not the trip I thought it would be.s Read Less
Sail Date September 2019
I had high expectations for seeing a glacier and snow in Alaska. That was the motivation for taking this 5 day “sampler” of 2 ports in Alaska, vs 4 day with 1 port. Unfortunately, the embarkation port exit was postponed 11 hours. This ... Read More
I had high expectations for seeing a glacier and snow in Alaska. That was the motivation for taking this 5 day “sampler” of 2 ports in Alaska, vs 4 day with 1 port. Unfortunately, the embarkation port exit was postponed 11 hours. This delay and the inability to correct the problem resulted in a port cut, Juneau. The ship itself is older, and looks outdated. The refurbishment done a few years ago added more cabins, but cut the interior common areas down, leaving a person wondering around trying to find a place to sit. Everything was crowded, the outside space, the inside, even the dining. The balcony cabin (210 square feet) had one good quality, outdoor access. The interior was tight, shower barely large enough to wash in. Room service had to be eaten on the bed, as one chair provided in a room with a refrig that barely cooled the water (and had more ice in it than any where on the trip). The tv choices were rerun over and over again. The lighting dim, especially on the nightstands. Not a place you wanted to spend a lot of time in. The thermostat had no impact on the rooms temperature. Food options were dull, and bland. Cookies the main option and little fresh to choose. Nothing made you say oh! My husband lost 4lbs. on the trip. Activities, entertainment, bars and common areas crowded and never quite made you want to stay. Port calls were late on pickup and caused tightly timed excursions. Coming and going from the ship was time consuming and the security over done, looking for items in your bags on return. Generally the staff was helpful, although many were not understandable when they replied to questions. The room service staff was the best, they got the orders correct and were timely on delivery (very limited options). One thing stands above all else on this trip, Princess Cruises prefers to charge on every item on board. I purchased the internet, drink and water packages prior to the trip. On board there is a constant up-sale, for photo packages of questionable quality. The spa has steam rooms, for an additional fee, even when having massages with them. These facilities are clean and the therapists pleasant enough. The fitness center had old, needing repair covers on equipment seats and has a very small footprint. Not inviting, more like a dudgeon with mirrors. The choice to make this cruise was dependent on seeing the glaciers and snow, I saw nothing but rain. Knowledge of the propulsion issues and the cut of a port caused the captain to offer compensation, $100.00 now and 15% off of a future cruise. That is hardly compensation for this change of itinerary, 15% on this trip would have made it more palatable. This made the line seem cheap and not at all caring about what had been promised and purchased by guests. 50% would have been appropriate, one port cut of two, refund 50% of the fees. This set the tone for the trip. Would I use Princess or any of it’s line of services again, No. Read Less
Sail Date September 2019
I chose this cruise based on reviews from previous travellers. We were sorely disappointed. First the ship was delayed leaving for 10 hours. This meant that we missed one of the ports we were supposed to see which is the main reason we ... Read More
I chose this cruise based on reviews from previous travellers. We were sorely disappointed. First the ship was delayed leaving for 10 hours. This meant that we missed one of the ports we were supposed to see which is the main reason we took this cruise . The compensation from the cruise line was a slap in the face considering the entire reason for going on this trip ( Juneau AK ) was skipped . The food was barely edible ( first time I lost weight on vacation lol!) , regardless if you ate at the buffet or dinning rooms . With the exception of a few staff members the majority of the food/drink services team were extremely rude and unhelpful . The entertainment was poor and they were constantly chasing you down to buy buy buy . It always felt like you were being harassed . I do not recommend this cruise line Read Less
Sail Date September 2019
I have been on many cruises and the Holland America Line has to be the worst cruise I have been on. The activities during the day consisted of seminars Sail away party consisted of nothing on deck, no live performance - just music ... Read More
I have been on many cruises and the Holland America Line has to be the worst cruise I have been on. The activities during the day consisted of seminars Sail away party consisted of nothing on deck, no live performance - just music and the ship selling their drinks as much as they can. No Games No Karoke Comedian - Terrible Illusiionist - Was Good Dancing Show in Theatre - Awful Centre Stage - Violinist - I find this boring - was not interested though there were many elderly people that were Piano Bar - Ok BB Kings - was by far the best entertainment on the ship. But How much can you listen to blues songs everynight. Rated my worst cruise ever. Ports - Destination Alaska 7 nights - Juneau, Skagway, Ketchikan, Glacier Bay all beautiful areas. Ship itself, clean and tidy Cabin steward - very nice Dining - Average variety of food - nothing special Read Less
Sail Date August 2019
Spent almost a year planning on taking off. Hadn't had any time off from work or responsibilities in years. We both work demanding jobs and have a small farm with many animals and rescue dogs. Upgraded cabin and perks, had ... Read More
Spent almost a year planning on taking off. Hadn't had any time off from work or responsibilities in years. We both work demanding jobs and have a small farm with many animals and rescue dogs. Upgraded cabin and perks, had Norwegian plan my entire trip including travel arrangements - paid DEARLY!! They got the cheapest, cut close arrangements possible. Missed connecting flight, wanted to send us elsewhere and meet up with ship, last ones to board, coming home flight cancelled they wouldn't get us home rented a card and drove straight thru 400 miles to get home. Food sucked, paid for alcohol that was supposed to be provided. Cruise Director was a joke. WiFi sucked and overall my trip was totally ruined from the time I left home. I couldn't get over all the obstacles we encountered from the get go, could not enjoy the trip. Trip home made it worse Read Less
Sail Date July 2019
We went on a family reunion cruise to celebrate milestone birthdays and anniversaries. We were very excited to see Alaska and Alaska did not disappoint. Advice for travelers. Princess is a large company which sponsors a lot of the ... Read More
We went on a family reunion cruise to celebrate milestone birthdays and anniversaries. We were very excited to see Alaska and Alaska did not disappoint. Advice for travelers. Princess is a large company which sponsors a lot of the shops you will find on port. Excursions are cheaper if you go through other websites, like Alaska Shore Tours. i was afraid to use them given there were comments made that they might not get you to ship on time. Well, if you know your time you need to be back and pad it by an hour, you are fine. Plus, the people in these town know cruise ship port times as this is their life and how they make their money. Knowing what I know now, I would have researched hikes and excursions for each port city and did my own thing and would have saved considerable cash and gotten away from the constant upselling of Princess. The whole cruise experience is about up-selling. The Lotus spa was nice, I came in for a $119 facial. Was upsold to $189 and recommended to buy $350 worth of product. That was my first day. Then all of the time loud speakers are touting opportunities to spend money. I honestly felt like people were trying to swindle me out of every dollar they could. All I heard about cruises were how good the food is. We did not have one single meal that was good. Honestly it reminded me of a hospital cafeteria food. We dined in a variety of places, but our traditional dining experience the food presentation was so bad! I wish I would have taken a photo of the blobs of food on my plate that I didn't know if it was edible. And this happened several times. We resulted to ordering salads and soup the final two days. if you are a person who prefers to learn about nature, enjoys fine foods and go on vacation to learn about the local people a cruise might not be your thing. We found more fun finding hikes ourselves, finding a dive bar in Juneau full of locals, getting away from all of the Vegas-style excessiveness. I loved Alaska and the people who call it home. Princess if you can do a couple of things to tone down all of the excessive consumption and waste. Provide a guide for the type of cruise experience you want, like lectures - make this a series so those types can easily find times of when they are vs. the massive lists that are hard to identify in the Princess Patter. Just placing a column with a category of the activity would help discern if it is of interest. Read Less
Sail Date July 2019
Cruise ship was supposed to be newly remodeled, but they went cheap on using double pane glass for the balcony doors, so you can hear EVERY LITTLE THING! We have been on several other cruises with other lines, and Celebrity advertises as ... Read More
Cruise ship was supposed to be newly remodeled, but they went cheap on using double pane glass for the balcony doors, so you can hear EVERY LITTLE THING! We have been on several other cruises with other lines, and Celebrity advertises as “luxury” and “superior” but that couldn’t be further from the truth. In the past one of the best parts of a cruise is how friendly and fun the staff is, but don’t expect that on a Celebrity cruise. The spa overcharged us and was the most rude of all, also not honoring our appointment time (which I had made months in advance), they saw us an hour late, which messed with our other plans for the day. The food was a huge letdown in quality and taste, it should also not take 3 hours to get through a meal. Tried to get issues resolved on the cruise ship and with their post cruise department, but they do not care. Spent $10k on a post deployment vacation for my fiancé so we could rest, relax and see beautiful Alaska together, what a letdown. Celebrity offered $500/each towards our next cruise, NOT GOING TO HAPPEN! Read Less
Sail Date July 2019
Avoid cabin 8560, which is right above the Bliss nightclub. The music is so loud you could feel the bass throb through the cabin floor. If the ship is full, they cannot move you. The Bliss is a main entertainment venue and they will stop ... Read More
Avoid cabin 8560, which is right above the Bliss nightclub. The music is so loud you could feel the bass throb through the cabin floor. If the ship is full, they cannot move you. The Bliss is a main entertainment venue and they will stop playing until midnight. The food choices except for the Garden Cafe and the poolside buffet cost more money. The food in Teppanyaki and Le Bistro is very salty. The spa has competent staff. There is a cardroom and Library for quieter pursuits, but if someone is smoking on the deck above them, there is a trace of smoke that comes thru the ventilation systems. There was some confusion of how the beds should be placed in our cabin. We preferred the beds to be separated to create a center aisle. It made it easier to maneuver in the very tiny cabin. We requested the change which they obliged, then four hours later returned the beds to the original configuration. All very confusing! When we advised the Guest services we would be disembarking in Ketchikan, they were gracious and returned our fees for the spa and shore excursions. When they say partially obstructed view, they mean mostly obstructed. Read Less
Sail Date July 2019
This was our very first Princess cruise So I will begin with a positive: -Embarkation and Disembarkation was so organized it was joke compared to carnival. -The views were amazing, breath taking and worth every moment you spend ... Read More
This was our very first Princess cruise So I will begin with a positive: -Embarkation and Disembarkation was so organized it was joke compared to carnival. -The views were amazing, breath taking and worth every moment you spend with the ones you love. Truly a dream vacation come true. -The mini-suites are roomy and the beds are so comfortable (soft). If you like firm your in trouble. -Entertainment was a hit or miss, one comedian was ok and our second one was awful. June our Steward was so nice and sweet. -Hazel Alfonso which works at the bar (Promenade Lounge & Bar) is by far the most amazing person. She is by far the best bar tender I have every had and she is the only reason I would go on another cruise with Princess again if I had to. -Crown Steak house was well worth the price which was really not much, my steak was perfectly cooked and the staff was excellent So the Negatives: -On the Dolphin deck around room 400 to 500 there is a horrible smell of mold. -The Dining room food for the most part was freaking horrible, we had one good night out of 7. The breakfast was so bad I had the eggs benedict and the sauce was lumpy and tasted bad/old. The breakfast in the dining room made toilet sick so I only went that one time. _The Buffet was the worst food I have ever had on a cruise ship. -We never got to do any activities like pool, ping-pong, shuffle board, you would think on a ship this big they would have more than one shuffle board game. My wife got sick on Tuesday, head/sinus infection and is now walking phenomena. On the 6th day of the trip the crow grill opened for lunch for free and I heard they had the best burgers so I waited in line alone, when I got to the hostess, I ask for a couple burgers to go so I could bring one to my sick wife. I was rudely told no, that was not going to happen. I explained that my wife was sick and I asked if they would like me to get her out of bed so she could get everyone on the ship sick. He said we will not give you a burger to go and I needed to go to the buffet. There were several people in line that told him, we don't want to get sick just give her a burger on a plate man. He still refused and then became very rude. These people on this ship are not accommodating in any way shape or form. I will never go on another Princess cruise even if it is free. Read Less
Sail Date July 2019
the worst entertainment the first day on the main stage they showed the movie captain marvel on dress up night at 9;30 they showed the movie dumbo the other nights they had 6 contemporary dancers an illusionist and a comedian we have been ... Read More
the worst entertainment the first day on the main stage they showed the movie captain marvel on dress up night at 9;30 they showed the movie dumbo the other nights they had 6 contemporary dancers an illusionist and a comedian we have been on numerous cruises and had such a horrendous experience that it put a damper on the whole cruise the cabin was average we had a terrace on one of the higher floors the food was average the shore excursions were average this past May we were on one of the carnival ships we had fantastic entertainment they had a live 6 piece band with a broadway production of singers and dancers who changed costumes three times there were two comedians who performed other then the main stage they had a seperate room just for movies which they showed all the time the master of ceremonies entertained the crowd after the show with different engaging activities we had never been on any holland america cruise ships before and will never go back the food was better then the other cruise ships we were on they made all their pizzas to order they had sushi every day for lunch they also had carved meats and different vegetables they also had make your own salad the lounge act at bb Kings was exceptionally good with two great singers and five musicals behind them Read Less
Sail Date July 2019
Touted as the best experience in cruising. Extremely disappointed doesn't even describe our experience. Had the best cabin on the ship (Master Suite) for a $60,000 experience of a lifetime on the Seven Seas Mariner for the late June ... Read More
Touted as the best experience in cruising. Extremely disappointed doesn't even describe our experience. Had the best cabin on the ship (Master Suite) for a $60,000 experience of a lifetime on the Seven Seas Mariner for the late June 2019 cruise departure. We booked the cruise about 18 months in advance to have the selection of cabin and itinerary that best fit our schedule. Unfortunately, 2 days of the 8 ruined by engine failure and weather with very poor communication from the Captain and Cruise Director for explanations of the issues and a 12-hour delay in Ketchikan that forced us to miss the port of Juneau (where most of the best excursions were planned). Food and specialty restaurants a joke with respect to quality or food selection. Inedible pancakes delivered to our stateroom that could serve as hockey pucks or an entire day's salt intake. If you like waiting for service and having your meals delivered cold and late, you can dine in the specialty restaurants (but only once or twice if you are traveling with other family members not in the Master Suite). The Italian restaurant and main dining room had incredibly variable service and menu choices that did not vary much over the entire sailing. We have sailed on over 30 cruises with other lines and really loved Oceania (3 prior Owner's Suite sailings). We were told by everyone from the travel agent to the butler that we would have a great time and that the Alaska cruise would be memorable. Offered a meager $750 credit on a future tour. Gave comments mid-cruise that were not addressed and Regent's Customer Service extremely rude and unapologetic for the voyage. The company's marketing of the cruises is superb, but the execution of the logistics and services was the worst I have ever experienced. There are many other superior cruise lines that are happy to have the bookings. The Alaska itinerary was the standard northbound passage from Vancouver. The pre-cruise hotel was very good, but transfers were disorganized. Embarkation was promising when they poured a glass of champagne and had a steward lead us to elevator (who subsequently pushed the floor button on the elevator, dropped our bags, and exited the elevator). This was only the first comedic event of many notable missteps during the cruise. Our Master Suite was listed to be ready at noon. About 10 minutes after we arrived, about 40 travel agents and staff came in to the room and started touring the cabin while we were out on the front balcony-no apologies or explanations from the cruise management. No butler introduced himself for about 2 hours and the on-board phone system was not working in port. We were happy to come back home and see more whales off the coast of Boston than we saw during the entire Alaska sailing! Eventually got a reply from the Customer Service office with really no admission that sailing was sub-par or that Regent needed to improve anything with respect to service, dining, or accommodations. Clearly, they don't understand that customer service is everything and their reputation will suffer especially when touting their cruises as unique luxury experiences at a very expensive price. Read Less
Sail Date June 2019
We chose this cruise and ship because we had been on the same ship with a different itinerary less than 2 years ago. We even chose the same room. We were told that the ship had been refurbished. Not so, at least in our cabin. So many ... Read More
We chose this cruise and ship because we had been on the same ship with a different itinerary less than 2 years ago. We even chose the same room. We were told that the ship had been refurbished. Not so, at least in our cabin. So many things were wrong that it is hard to know where to begin. We boarded the ship at 2PM and didn't get our luggage until 5:30PM. The staff was all flustered. Something was off with the staff the whole voyage. Our cabin had stains on the carpet, rust on the balcony and lots of mold. The service at the restaurants was awful. The staff was inattentive and didn't clear tables, so we all ended up waiting or sitting at dirty tables. We had lots of trouble with our reservations at the specialty restaurants. The food was decent, but not terrific. Even on the first night, when the staff was introduced, they were not "on." Something felt off the whole voyage. We were supposed to leave Ketchikan at 4PM and didn't leave until 4am, so we missed all of our excursions and one whole day in port. That left us at sea for 3 out of 6 days. We got little in the way of an explanation and were each offered a voucher for $750 good on another cruise. Who would want to take another Regent cruise after this one...Viking is so much better and we are very avid high end travelers... Read Less
Sail Date June 2019
We took the Alaskan cruise out of Vancouver on the Jewel. Sales was great, but customer service after we paid for the trip was difficult to reach. Air arrangements were made by NCL, and we had to contact NCL to find arrangements as they ... Read More
We took the Alaskan cruise out of Vancouver on the Jewel. Sales was great, but customer service after we paid for the trip was difficult to reach. Air arrangements were made by NCL, and we had to contact NCL to find arrangements as they did not contact us once arrangements had been made. HINT: Air arrangements are NOT on the website under the Air Arrangements link, but in the Print Documents link. We had hoped to explore a little of Vancouver, but spent too much time in and out of customs. Would recommend to US passengers, go out of Seattle or another US port. We were not greeted or given direction when boarding the ship. Found out where we should be going when we tried to go up stairs to our cabin and asked, “where are you going?” by a crew member who then directed us. Our luggage was placed in front of wrong cabin (several cabins back and around a corner). On first day of cruise, they had already run out of two beers on the menu. Overall, food was mediocre to bad. There were two dishes that I couldn’t finish. Breakfast food was OK, but service slow. A bartender did not have daily specials in the menu book, but insisted that it was in there three times before my husband showed him; yet we received no apology for, basically, calling my husband a liar. We had purchased the drink package. We were told that if there was a star next to a bottle of wine, that bottle was included in our drink package. Also, at the bottom of the wine list is posted, “ * Choice of bottle include in premium plus package.” We ordered a bottle for dinner and were surprised to have a bill, with a 15% discount, but a 20% gratuity added. The cabin was clean, wish that the gratuities that we were consistently paying would have gone exclusively to the woman cleaning our cabin. Land excursions were very good and seeing the glaciers was amazing. We just wish we hadn’t used NCL to get there. Read Less
Sail Date June 2019
We have been to Alaska several times and always cruised with Princess. This was the WORST ship that we have ever been on. 1. Got on board and ordered a hamburger and it was raw when I got to my table. 2. Out of the beer that ... Read More
We have been to Alaska several times and always cruised with Princess. This was the WORST ship that we have ever been on. 1. Got on board and ordered a hamburger and it was raw when I got to my table. 2. Out of the beer that we drink on the 1st day. 3. Our room that was supposed to be partially obstructed, was TOTALLY !! 4, Went to office , was told they would move us if something else opened up. NEVER They also had us a 1st TIME CRUISERS. 5. The entertainment was the worst that we have ever seen. 6. NO COMEDY SHOWS 7. The food in the dinning room was horrible. 8. The food in the buffet was never good. They offered us, wait for it , A BOTTLE OF WINE ON THE NEXT CRUISE AND A SPECIALTY DINNER ON THE NEXT CRUISE THAT WE PAY FULL PRICE FOR !!!!!! Needless to say we and my brother and sister in law will NEVER Sail with Princess again and I will tell everyone that I can how horrible this experience was. Read Less
Sail Date June 2019
We wanted to see Alaska and Glacier Bey, So HA cruise line was one of the lines that goes there and we where advised by our travel agent as well. Ship had good rooms and great stuff. Everything else didn't meet our expectations. Of 7 ... Read More
We wanted to see Alaska and Glacier Bey, So HA cruise line was one of the lines that goes there and we where advised by our travel agent as well. Ship had good rooms and great stuff. Everything else didn't meet our expectations. Of 7 days there where just 5 days of shows on mane stage and most of them where low class performances (other two days they showed a movie). On other stages performances where the same each nice so after first day nothing new. They had just two ping pong tables that where very popular because there wasn't anything else to do. Pool aerie was closed way to early at 9pm and we literally where kick out when we where there at 9pm. Just two activities where organized just last day in a ship but very poor and short (ping pong tournament and song trivia). Buffet food was okay but dining room food was almost as buffet food, not so much special taste food. We knew that HA cruise to Alaska will be quieter experience but it was just bad organized and low quality with a little that they had. And at each corner they tried to sell us something, like creams at spa, good feet at gym, bear at buffet, meal to buy at dinning and so on. We for sure will try another cruise lines but wont suggest anyone HA line. Also we spoke with other travelers that used that line before and they tolled that this year they really very poor organized compare to before. Also we heard from our travel agent that other people where complaining withe their line too. Read Less
Sail Date May 2019
I chose this cruise as it was a get together for my 4 busy daughters and myself, and no flying involved. This ship is really showing its age with leaking ceilings and overflowing toilets as well as the smell that go with them. Only 2 plugs ... Read More
I chose this cruise as it was a get together for my 4 busy daughters and myself, and no flying involved. This ship is really showing its age with leaking ceilings and overflowing toilets as well as the smell that go with them. Only 2 plugs in the balcony stateroom for 3 sharing ( phone chargers, hair tools). Very awkward to get around the room with the bunk down. The food in the dining room and buffet was not at all what it could have been. Very salty and covered in sauces. The one time we were served coffee it arrived with clotted blobs of soured milk floating around dark grey water...totally undrinkable! So the only choice there was to pay for coffee at the International Cafe. I asked for marmalade in the dining room and the waiter arrived with a bucket of it, dumping a whole ladle onto my plate. The staff seemed very unhappy and even rude at times Our adjoining rooms were underneath the pool deck and the sound of the chairs being dragged around day and night was like F18 fighter jets! My daughter didn’t believe me when I told her it was chairs. We did enjoy the comfortable beds, the almond croissants from the Cafe, the comedian, the piano player and lots of fun in the casino. But this was definitely the worst cruise I have been on in the 27 over 20 years. We ran into a man who has been on 33 Princess cruises and he was going to voice his disappointment as well The Golden Princess needs a complete makeover!! Read Less
Sail Date May 2019
The ship was hot and over crowded, there sitting was so limited you had to wait in line ups for everything from elevators, to restaurants. Even on the Leto serve yourself eating area there was not enough seating. The cruise was short, 4 ... Read More
The ship was hot and over crowded, there sitting was so limited you had to wait in line ups for everything from elevators, to restaurants. Even on the Leto serve yourself eating area there was not enough seating. The cruise was short, 4 days and still the entertainment was a repeat. The casino was just a money grab and if you wanted good food and coffee ; not just the everyday okay food you had to pay for it. The ship was old , in our cabin the floor sunk in and banged every time you stepped in a certain area. They had a problem with the air conditioning and the cabins had a bad smell and the ship was so hot the guests had to continuously go out doors for fresh air. The activities director made a video to watch in your cabin where he asked for extra tips. Was an expensive and disappointing holiday. The crew was friendly, the ship was clean , the port was fun and the getting on and off procedures were well organized and fast. I have cruised several times however this was my first time with princess, I will continue to cruise however it will not be with princess Cruises Read Less
Sail Date May 2019
To be fair it’s a beautiful ship for cross ocean travel. For Alaskan cruises, not so much. Ship is too big. Can’t hit the best ports. Follow of people on boat typically a traffic jam. Eating locations are overflowing with people with ... Read More
To be fair it’s a beautiful ship for cross ocean travel. For Alaskan cruises, not so much. Ship is too big. Can’t hit the best ports. Follow of people on boat typically a traffic jam. Eating locations are overflowing with people with small to no sitting. The 24 hour cafe is no bigger than a small stateroom. Selection is poor. Food quality is so-so. Breakfast foods like donuts, pastries, muffins are hard as rocks as ate the biscuits and rolls. If you are luckily and get a fresh baked item from the fresh baked station, that item is great. But the lines and people pushing to get the hottest foods is terrible. I’m in day 5 of a 11 day cruise and so disappointed. I won’t sail RC again. Food quality is so so. Some staff is friendly and fun. Spa person was nice but pushy and bad when I didn’t buy additional product. Read Less
Sail Date May 2019

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