1. Home
  2. Cruise Destinations
  3. Alaska Cruises
  4. Alaska Cruise Reviews

278 Vancouver to Alaska Cruise Reviews

Like many others an Alaska cruise was a dream of ours for a long time, we had planned this trip for years. Bottom line is we did NOT get to go to the ports Princess promised, no Juneau, no glacier, no snow capped mountains.... Ship was ... Read More
Like many others an Alaska cruise was a dream of ours for a long time, we had planned this trip for years. Bottom line is we did NOT get to go to the ports Princess promised, no Juneau, no glacier, no snow capped mountains.... Ship was broken and we went to some other places, but not the "crown jewel" of the whole trip. I get it, things break, but giving us a $100 to spend on board for merch at your store doesn't make it all good Princess. Otherwise ship was nice, food was good, service was great, room was nice etc etc. Inside passage sailing is AWESOME, and the ports we did limp to were good, but lets face it you dont get to just 'go back" to Alaska anytime you want....this trip was years in the making. Princess Im waiting on a REAL DEAL to send me to where you promised you would take me, contact me..... Read Less
Sail Date September 2019
I chose this cruise so I could get my family to experience a cruise to Alaska-Ketchikan and Juneau. But alas, the cruise did not complete the itinerary they advertised. The ship was delayed in sailing for more than 10 hours because its ... Read More
I chose this cruise so I could get my family to experience a cruise to Alaska-Ketchikan and Juneau. But alas, the cruise did not complete the itinerary they advertised. The ship was delayed in sailing for more than 10 hours because its marine engineers/technicians did not keep this ship in tip top shape to cruise its way up to Juneau. Instead of going to Juneau, the ship turned back and made a brief stop at Prince Rupert, Canada as alternative. No amount of entertainment, on board ship credit or 15% discount could make up for the lost of time and missed experience at Juneau. Dining, shows and other activities were okay. The dining staff we encountered were pleasant enough and some had a good sense of humor. The photos were over-priced. Check in was horrendous for some of our family members who had a non-US passport. They almost passed out in the queue. On disembarkation, the guides were rude and were shouting directions as we were deaf. This cruise did not meet our expectation and so I would not recommend Island Princess. Read Less
Sail Date September 2019
We chose this cruise for my husband and I to return to Juneau and to share the experience with our 2 boys. It was their first time on a cruise and we pre-booked 2 excursions through Princess. Due to engine trouble, the cruse departed over ... Read More
We chose this cruise for my husband and I to return to Juneau and to share the experience with our 2 boys. It was their first time on a cruise and we pre-booked 2 excursions through Princess. Due to engine trouble, the cruse departed over 12 hours later than scheduled and at partial speed so Juneau was completely removed from the schedule and when we got to Ketchikan it was pouring rain so our excursion there was cancelled as well. Major disappointment. Wish there was an opportunity offered to people to re-book on an alternate date. Alaska cruise with very little experience time in Alaska! Very smoky in the central area of the ship (Atrium) as well. The Youth program, however, is fantastic and if it weren't for that, this really would have been a complete disaster of a family trip. Ship was clean, although very tired and in need of updating (built in 2003). Read Less
Sail Date September 2019
My family (a party of 15 people total) selected this cruise line because of the ports and shore excursions we were promised. Traveling to Juneau to see the glaciers, wildlife, and sled dogs were items on many of our bucket lists. ... Read More
My family (a party of 15 people total) selected this cruise line because of the ports and shore excursions we were promised. Traveling to Juneau to see the glaciers, wildlife, and sled dogs were items on many of our bucket lists. Unfortunately, we did not get to see any of those things. Due to mechanical issues on the ship, we experienced a 12 hour delay at the Vancouver port and Princess Cruises cancelled the Juneau destination. They provided a $100 on board credit and 15% off our next cruise (if booked by 9/20/2020) as "compensation," which is both laughable and offensive. This was my first vacation in 4 years, and something I spent a long time saving up for. I can't simply book another cruise within a year, nor would I want to with Princess Cruises. In the end, $100 does not make up for the sights and experiences we were denied, and it was a general consensus amongst my party that we felt robbed. Other items of comment: - The buffet food was terrible and barely edible, but the dining room made up for it. I typically saved my appetite for a dining room meal. - I do not recommend this cruise for anyone under the age of 50. There are very few entertainment options on board, especially for a younger crowd. I was most excited for the 90's Music Night, but ended up being the only person in the room that knew any of the music. There was not a single person on the dance floor. - The theater entertainment was subpar. I have seen high school musicals with better production value, and the ventriloquist act was cancelled due to the talent having laryngitis. The irony of the situation was not lost. - Princess Cruises replaced the Juneau destination with the Port of Prince Rupert in British Columbia. Other than the fact that this was not an Alaskan port on an ALASKAN CRUISE, this port does not experience much tourism and couldn't accommodate 2,200 visitors. There were no sights to see, and only a couple excursion options (the majority of which involved walking around a park, which you could do for free). There was a rumor on board that we only went there because they had the parts needed to repair the ship. Read Less
Sail Date September 2019
This was my first Princess Cruise and although we paid a great price for a balcony cabin we were 12 hours leaving port, due to a mechanical problem, our itinerary changed, we did not go to Juneau as planned, we did not cruise the outside ... Read More
This was my first Princess Cruise and although we paid a great price for a balcony cabin we were 12 hours leaving port, due to a mechanical problem, our itinerary changed, we did not go to Juneau as planned, we did not cruise the outside of Vancouver Island which I was looking forward too. The communications regarding the mechanical problem were poor but in general I would say all communications on board the ship were poor. The buffet food was adequate in quality, but nothing to get excited about. Getting off the ship at Ketchikan was a nightmare, we didn't arrive til 1:30 pm and the line to get off the ship was very long and took quite some time to leave. Getting on and off the ship for the first and last time went very well. I really liked the decor of the ship...it felt nautical, it felt like a ship which I like. Read Less
Sail Date September 2019
Chose this cruise to see Juneau, glacier bay and mendenhime glacier. Due to engine problems, we had a 12 hour delay leaving originating port of Vancouver Canada. Due to the delay The itinerary was changed eliminating Juneau, Alaska and ... Read More
Chose this cruise to see Juneau, glacier bay and mendenhime glacier. Due to engine problems, we had a 12 hour delay leaving originating port of Vancouver Canada. Due to the delay The itinerary was changed eliminating Juneau, Alaska and adding prince Rupert, Canada which we had no desire to see and did not get off the ship. To compensate for the change we were given a credit of $100 each. We felt this was not an adaquate amount. The food onboard was mediocre and very disappointing. The crew was very good. Our balcony stateroom was great, and we loved the queen bed. We enjoyed room service for our breakfast. There were many activities to participate in if you wanted to. There were many promotions for onboard sales events. To much paper was wasted promoting these events. The casino did not pay! Would not recommend wasting your money. Overall we were disappointed as we had booked this trip 6 months in advance and we were veer excited to take it. We will not cruise with princess again. Read Less
Sail Date September 2019
We had mechanical issues so we left Vancouver 11 hours later than expected. Then was told we could only travel at ½ speed. So they changed our itinerary to Ketchikan - Prince Rupert from Juneau - Ketchikan. Was hoping to see a ... Read More
We had mechanical issues so we left Vancouver 11 hours later than expected. Then was told we could only travel at ½ speed. So they changed our itinerary to Ketchikan - Prince Rupert from Juneau - Ketchikan. Was hoping to see a glacier(s), of course that didn’t happen. Only spent 6.5 hours in Ketchikan our only Alaskan stop and 11 hours in Prince Rupert. Had to cancel our original tour planned for Ketchikan. Princess Cruises gave us $100 credit to our onboard account for completely missing a port. Prince Rupert was not expecting us so they were not prepared. Because of the time of year the bears were not around, the tours offered were mostly town tours. The only bright side to that stop was that it was sunny outside. The stateroom is showing it age, the beds are very comfortable. Entertainment in theatre was average. Comedian was not so funny. Dancers were okay, lots of steps to know for the same 12 dancers. Microphones worked 80% so could not hear some singing. Like any buffet the food was average and over cooked. I feel this cruise is equivalent to 3 star all inclusive resort. Read Less
Sail Date September 2019
We were sadly disappointed from the start when the Muse "broke" and we we didn't depart until a day later than scheduled. We had already spent two days in Vancouver exploring the city, so the offer of a "free ... Read More
We were sadly disappointed from the start when the Muse "broke" and we we didn't depart until a day later than scheduled. We had already spent two days in Vancouver exploring the city, so the offer of a "free excursion" to see the city was of no interest. We had already seen everything offered! We're still waiting to hear the details of the "15% credit of our cruise cost for a future cruise." After three phone calls and two emails there has been no response. We then missed our Ketchikan stop, and spent almost 2 days at sea. Given this was the last Alaska cruise of the season it was apparent most of the staff was burned out and "just going through the motions" required of their jobs. Food was good, but not great, and for the cost of the cruise our expectations were much higher. Decor was benign and boring, and the "artwork" of stacked hairdryers painted gold in the grand stairway was just weird! Our butler was nice, but forgetful. The room steward was great. The restaurant reservation system was odd, as the restaurants that were "booked" were often only half (or less) than full at peak hours. Were they just saving on costs? Entertainment and food was repetitive, and got boring even though it was only a 7 day cruise. On a high note, the cabin (deluxe veranda) was nice, bed comfortable, and balcony clean, but the wifi was TERRIBLE! I need to work while on vacation, and the lack of connectivity made this close to impossible. This is only my third cruise, but the last with SilverSea. Oceania was MUCH nicer, food better, and cost less. True, the alcohol wasn't included, but I couldn't drink the price difference if I tried. Read Less
Sail Date September 2019
As a former Hal loyalist, I was excited to cruise again after a short 2-3 years break. I grabbed my son to go with me as my hubby didn’t want to visit Alaska for the Nth time. The first indication that things weren't as rosy as ... Read More
As a former Hal loyalist, I was excited to cruise again after a short 2-3 years break. I grabbed my son to go with me as my hubby didn’t want to visit Alaska for the Nth time. The first indication that things weren't as rosy as I’d remembered was our embarkation lunch at the Lido. We selected a variety of items from the Asian section (Thai) and the meat was dry, tough and too salty. We thought, "Ok, maybe this is because it's embarkation day so quality control isn't as thorough..." How naive we were. Over the next couple of days, we realized that the Lido had severe issues. The Asian station's meat was consistently too dry, tough and salty. The pasta tasted like pure salt and no other flavours. Desserts usually had raw tasting dough. The waffle cones tasted stale. The printed menu on display was frequently wrong (as in the wrong menu was put up altogether or ingredients were missing compared to the printed version). And the plates are often too hot to hold. The only consistently decent hot food was from the Homestead station! How about the MDR food? Well, the taste there was quite a bit better but we found that the only thing consistent about the kitchen was their inconsistency... and their overly salty soups (we end up asking for half a bowl of soup and diluting it with hot water whenever we felt like soup). In the MDR, we've had two orders of the same item come differently(missing ingredients), a salmon filet filled with bones and pasta the texture of soggy cardboard. Our warm/hot water has come smelling/tasting like the pool and a medium-rare steak arrived overcooked. The most disappointing thing was the prime rib I ordered - it came was so filled with those fatty hard-to-cut parts I ended up not having a single bite because I literally could not cut the beef with my knife... even after I requested for another steak knife! Other than food issues, we've noticed the effects of budget slashing coupled with a lack of proper planning/training. We had to visit the photo gallery three times to receive our complimentary mariner picture of the shop and received a different answer/information each time. The Exploration Cafe didn't offer ceramic cups until the third day - the paper cups offered were completely inadequate: hot drinks were scalding to hold even using two cups. The paper cups were also prone to crumple if you kept cold drinks in them! Ordering hot water kettles from inroom dining resulted in kettles with hot handles most of the time.... The women’s washroom on Deck 3 was had completely unusable toilets one day (all of them!). Hotel management seemed a mess because we received the wrong information documents to our cabin... But although all these issues were disappointing, they weren’t completely “vacation ruining”. We can choose to eat the decent stuff in the Lido and the crew usually tried their best to fix things when problems happen (which was fairly often... we became VERY well acquainted with Guest services). It was our experience with the beverage manager that utterly ruined our vacationing mood. Here's the background: we aren't heavy alcohol drinkers so we purchased the quench beverage package planning to avail ourselves of mocktails, smoothies and specialty coffee. Unfortunately, we immediately noticed that all the bar menus on-board had been revamped for the worse. The drinks' description were removed, and most pertinently, the section on mocktails and smoothies disappeared. Not a problem, we can still ask the bar to make the drinks right? Well... Sort of! Turns out the bars no longer make drinks using real fruits. Instead it's "syrup" all the way! This caught us off-guard because we've had real fruit smoothies on previous cruises and during our cruise planning we saw another cruiser's May 2019 beverage menu and THAT one (multiple ones actually) still had drinks with detailed descriptions and real fruits stated. As we weren't reconciled to having only "syrup" ( corn syrup with a small % of real juice plus other favouring ingredients and preservatives) drinks, we wrote in to guest services and after a series of back and forths... we finally ended up speaking to the beverage manager in person. Horrible mistake. The beverage manager ( Cyrill?) had the worst service attitude ever and was confrontational to boot. He stated that he was the one in charge of ordering everything related to drinks. When asked about using real fruits in drinks, he basically implied we were lying about having it before or that it was some special one-off service. He swore that in all his 20+ years of service across multiple ships that he has NEVER ordered fruits to the bar and that drinks made due with just syrup. He even grabbed one of the bystanding crew members to collaborate his claim. Really? Was the poor guy going to contradict his BOSS to his face?! Talk about abuse of authority. When pressed, he told us to try the inroom dining... MAYBE they could make us a real fruit smoothie. As for if there was a charge there? He said he wasn’t sure. What kind of manager are you...? So after giving us a "that's that" attitude with no effort to apologize or make things better, he left and all we felt was incredulity. How did someone like this become a manager?! Was nepotism involved somewhere...?! On the spot, we weren't able to refute his highhanded claims but we afterwards we found the website with photo proof of previous/other ships having fruits in their drinks. (That url previously mentioned) We later also spoke privately to older bartenders who acknowledged that yes, they used to make drinks with real fruits. In fact, they still did so on their last contract a few months ago! So, the beverage manager straight up lied to our faces while trying to browbeat both us and his staff into accepting HIS way. This encounter with that disgrace of a manager completely destroyed any goodwill we felt towards HAL. In fact, because it's the beverage manager who has been such a disappointment, it's affected my impression of the whole beverage department and more... I know I’m sort of on the emotional side (really, most women are right? XD) but I ended up going out of my way to NOT walk by the bars if I could. Of course, we responded to Guest services about the horrendous treatment we received and the next day we met with the Food and Beverage DIRECTOR (one step up the chain?). He was a lot more gracious and friendly. We were given complimentary freshly made juice for breakfast/dinner (MDR) and one mocktail/smoothie of our choice each day for the remainder of the cruise. So in summary: - the kitchen was consistently inconsistent: the food was missing ingredients, under-cooked, over-cooked, too salty, wrong portions, etc - drinks from the bar for non-alcoholic drinkers nowhere near a “premium” experience - hotel management seems to have a systematic issue with procedures/training - crew was still great and did their best... except for ONE notable counterexample Final rating: Would not recommend and we’ll be trying other cruise lines in the future. Read Less
Sail Date August 2019
This was our 11th cruise with Princess. This is our first negative review. Very disappointed in management's poor decision to cruise Alaska with this ship. First, the Royal did NOT go inside Vancouver island as advertised. ... Read More
This was our 11th cruise with Princess. This is our first negative review. Very disappointed in management's poor decision to cruise Alaska with this ship. First, the Royal did NOT go inside Vancouver island as advertised. Second, we were UNABLE to get into Juneau Aug 20 because the winds were beyond the "operational capabilities" of the Royal Princess. By the way, weather.com said the winds were about 13 knots. All other large ships sailing that day and that week got into Juneau with no problems. We missed a major brown bear excursion via sea plane ... this was the most recent of many cruises on a Princess ship and we're pretty upset they sent a ship to Alaska that was not able to navigate the waters with ease........and with safety. Earlier in the year, Southeast Alaska Pilots Association (SEAPA) was worried about the Royal's ability to maneuver in these waters.....and it was suggested to have tugs stationed to help the Royal due to her limitations. But apparently due to the expense of the tugs, the cruise line balked at the price of the service. Third, Royal's poor maneuvering capabilities (and planning) affected us in another way as well. Namely, just 3 days before departure Princess notified us that the Royal was going to depart one hour before the previously scheduled departure time ... due to tides. Really! I skippered a small boat for 8 years and I can tell you that any skipper can look up what the tides will be like months or even years in advance. This last minute change forced us to change our flight date by an entire day.......and we had to purchase last-minute accommodations in a very crowded and, therefore, expensive Vancouver hotel. What was Princess thinking sending this ship into Alaskan waterways. We have cruised many times on Princess and we would never have thought the company would have made such an error in planning. The Royal Princess is a beautiful vessel and we enjoyed the creature comforts, entertainment, and food. But, it is of overriding importance that the ship the cruise line chooses for a particular voyage is fit for the trip being offered. Read Less
Sail Date August 2019
We had never been to Alaska and as we're getting up in years we felt that if we were going to do it, we would do it all in one go. So when we saw a Holland America three-day cruise, followed by a nine-day land tour, followed by ... Read More
We had never been to Alaska and as we're getting up in years we felt that if we were going to do it, we would do it all in one go. So when we saw a Holland America three-day cruise, followed by a nine-day land tour, followed by another seven-day cruise advertised, we jumped on it. Having never cruised with Holland America before we weren't sure what to expect. Our entire cruise history was with Carnival (many many years ago) and more recently with several cruises on Celebrity and Azamara. So with that level of expectation set, we boarded the Volendam in Vancouver. The boarding process was fine, and we got on the ship very quickly, and even found our cabins ready (though the bags had not yet arrived). It took a while to find our room steward to ask for some special requests, but finally found him. We had not purchased a drink package for the cruise so the first thing we asked for was to have someone empty our refrigerator. We didn't want to be accidentally charged for any beverages. We were instructed to take out all the bottles and cans and place them on the top of the refrigerator, and that someone would be there shortly to remove them. Well, by the end of the next day they were still there, and we had to call again to get them removed. Our next not-so-great experience was in the Marketplace, their buffet. Every Celebrity ship we have been on had numerous stations throughout the buffet area so that people could get different types of food in an orderly fashion. Holland America has everyone queued in one line for all the main dishes and sides, so that you have to wait for everyone else to clear, even if you only want one item from that area. I assume one of the reasons they have done this is to ensure that not a lot of guests touch the serving utensils and food, but it seemed really inefficient to us and to everyone we spoke with in the line. The last thing I'll mention is the general lack of consideration of the guests by the staff. This was noticed in the main dining room, where, as one example, it took 15 minutes to get a dessert menu; to lounges where not a single ship employee could be found most times. You get the feeling that the staff knows they will get their gratuities regardless, so why bother? We were quite happy to get off the ship after our three days. We followed that cruise with an Alaska land tour, and I have to say it was very well orchestrated and coordinated, with all the motor coaches, a boat trip, a plane ride, and train rides. Good job with that one Holland America. Read Less
Sail Date August 2019
In reading many of the reviews and write-ups on this ship I started to think I was on the wrong ship. I did not experience any of the great service and food everyone else was raving about. By day 2 I had already written an email to Holland ... Read More
In reading many of the reviews and write-ups on this ship I started to think I was on the wrong ship. I did not experience any of the great service and food everyone else was raving about. By day 2 I had already written an email to Holland America expressing my concerns about the poor service and food quality on the ship. It felt like I was on a training voyage for most of the staff. Let's start with the Dining Room. On my first night I asked my server what my complimentary drink options were with dinner and he could not answer the question. Same result when the Wine Steward was asked. I was a little taken back when I was told a can of Coke would be $2.50 with dinner. Really? Seems like nickel and diming when I can get a nice steak for dinner but have to pay for a soda. (Carnival got this right!). I had numerous experiences where the staff had to clarify simple orders several times (I do not have an accent), and several occasions where the wrong meal was served. I had steaks that were way overcooked, I had fish & chips where the fish was still a gelatinous mass and totally inedible. Diner was served without cutlery, steaks served without steak knives, a nearly empty bottle of ketchup provided for the whole table and everyone had fish and chips and wanted to have some. The waiter disappeared when asked for a full bottle and never came back. Another server had to be asked. In general, the Dining Room staff seemed untrained and confused most of the time. The fish & chips lunch special was a farce. We were one of the first tables seated, and yet 45 minutes later, while most other tables were already on to desert, we hadn't been served yet. And when we finally were, the fish was extremely under cooked. My daughter was ill after eating her first bite. We ended up leaving and finding some food on the Lido deck. On to the Lido deck buffet. In general the food on the Lido was OK. It was not exceptional by any means. Many of the preparation staff were obviously untrained with under and over-cooked food, and improperly prepared food. I've had better food at cheap buffet restaurants. My previous Carnival cruises far outperformed Holland America's Lido Deck offerings. Many of the table staff were non-responsive when thanks were given for their service. The hot water dispenser was constantly running out of water, and the milk dispenser for tea and coffee was also often empty. I had staff disappear and never return when I asked for the for more the milk to be refilled. I had one server tell me to go to the other side of Lido deck when the ketchup dispenser was empty instead of sourcing some for me. My food was getting cold as I wandered around trying to find ketchup, and in the end the dispensers on both sides were empty. The server seemed miffed when I approached her and asked again. In general there didn't seem to be any pride or ownership in the food preparation, and the staff didn't really seem to remember why they were there. Guest Services also dropped the ball on more than one occasion. I decided to have a movie night with my daughter and ordered a couple DVDs to our stateroom. 30 minutes later the wrong DVD was delivered. I asked for the correct ones and was promised he'd be right back. 30 minutes later, with no calls from Guest Services and no delivery, I called again and was told they would call me right back with a status. 45 minutes later I went to Guest Services and the DVDs were still sitting there, and one was not the selection I had requested. So 1 3/4 hours after my initial call I finally had the DVDs. When Guest Services was made of aware of my email to Holland America head office, they addressed 1 of the issues and had no comment on any of the other issues. I had been relating my issues to one of the staff, and they passed the info to one of the ship's officers who later tracked me down. We had a long conversation about the issues I'd experienced and he agreed that most of the issues I'd experienced were totally unacceptable and they had dropped the ball on multiple occasions. He promised to speak with the various department heads and ensure the rest of the trip would be issue free. Unfortunately this was not the case as there was no change in the service for the rest of the trip. On the 2nd to last night in the Dining Room we were presented with a couple of complimentary glasses of Prosecco, which neither of us drink. The better option would have been to come up and tell us that they would like to offer us a complimentary drink and ask us what we would like. We never bothered going back to the Dining Room after that. The last drydock did make some nice upgrades to the stateroom bathrooms, but they should have replaced the old tube TVs while they were at it. Our TV looked like Alaska in winter. Almost not worth trying to watch anything on it. Certainly not the quality we'd have expected based on the cost of the room. We did have some great service from our room stewards, and 1 Lido deck server whom I recognized personally at the end of the cruise. I also had Guest Services remove all the gratuities from my final bill as they were definitely not earned. The cruise itself was great, and despite all the service and food issues we had a good time, however the added stress of dealing with my feelings of being shortchanged by the cruise line did put a damper on a lot of the cruise. I don't get a lot of opportunities to take vacations like this and to pay this much and then be so let down after being sold that Holland America was a premium cruise line. Never again. Read Less
Sail Date August 2019
We recently completed our annual summer inside passage cruise to Alaska (this was our 36th Alaska cruise), and 21st Alaska sailing with HAL. This year we sailed on the Nieuw Amsterdam, VQ Spa Veranda on deck 10 - the views from up top ... Read More
We recently completed our annual summer inside passage cruise to Alaska (this was our 36th Alaska cruise), and 21st Alaska sailing with HAL. This year we sailed on the Nieuw Amsterdam, VQ Spa Veranda on deck 10 - the views from up top on the Panorama deck balcony are spectacular! - otherwise the Spa category isn't worth the higher price as it includes nothing else but 3 bottles of water. Our weather was sunny for the whole 7 days - INCREDIBLY lucky for an Alaska run! The dining (in all 7 venues) was stellar and much better than our recent sailing on Seabourn's Sojourn - and that is a high bar to beat. We ate well! The entertainment however, was without a doubt, the worst we have experienced on ANY ship, on any line, in our 388 cruises history. Literally a ghost ship inside and out. Not a single production show in 7 days? - and this is the new HAL norm according to the cruise staff... 1 sad illusionist and an unfunny comedian and the now very very tired BBC Alaska video summed up the weeks main showroom entertainment? Seriously. The piano is gone from the Ocean Bar, and no other entertainment is offered on the vacant band stage - and the people just walk by this once perfect cocktail location as there is no reason to sit there and pay for drinks in silence. The Crows Nest (EXC) is now just a place to sell shore excursions and buy Explorations coffee, no evening entertainment (or people). BB Kings and Billboard are tucked into spaces that allow no traditional cruise evening cocktails and conversation. No one stayed longer than a few minutes. We can enjoy fine dining any evening in 5 star restaurants at home, we can even watch the whales jump and play in the ocean from our homes deck during the summer months, but traditional productions shows and a compelling reason to get dressed up and enjoy a place to have cocktails in the evening has always been a reasons to cruise ... Quite simply, the party is over on HAL. Read Less
Sail Date August 2019
Our 7 night dream Alaskan cruise was greatly marred due to the horrid cabin location. Cabin 392 and neighbouring cabins should not be used for paying guests (especially NOT as an UPGRADE) unless passengers made aware that the kitchen is ... Read More
Our 7 night dream Alaskan cruise was greatly marred due to the horrid cabin location. Cabin 392 and neighbouring cabins should not be used for paying guests (especially NOT as an UPGRADE) unless passengers made aware that the kitchen is located directly above. If you are wanting a decent nights sleep at all during your cruise ensure you check your cabin location. A late night here and there and early mornings to make the most of your day is what we expected but certainly didn’t get. Kept awake until after midnight every night and woken again early hours (sometimes as early as 4.30am) due to the noise from the kitchen preparation/cleaning? above us. The cabin itself was comfortable and a fairly good size but again the location DREADFULLY. We enjoyed the food and the dining areas were pleasant but found the counter service in the buffet very disorganised and slow a lot of the times. Very put off by the tipping that was automatically added to our account daily and then the expectation of further tipping at the bars, is this not double dipping? Would much rather tip the staff personally ensuring the full amount went to deserving staff and not only a small portion making it to them with the rest going back to the cruise company. Activities and shows were enjoyable but found the music in the lounge very repetitive. The majority of the shore excursions were just to expensive to participate in but enjoyed the time exploring the beautiful little ports. Read Less
Sail Date July 2019
HAL Westerdam July 14 to 28 Alaska We were on Niew Amsterdam in 2016 and found it to be excellent. We loved it so much, both managers and crew were very friendly and accommodating. Therefore, when an opportunity for an Alaska cruise ... Read More
HAL Westerdam July 14 to 28 Alaska We were on Niew Amsterdam in 2016 and found it to be excellent. We loved it so much, both managers and crew were very friendly and accommodating. Therefore, when an opportunity for an Alaska cruise North and Southbound on the Westerdam came by, we did not hesitate to book the cruise. However, what we experienced was far from our previous HAL experience. It was the total opposite that I am compelled to write this review. 1. Maitre d and Chef were unaccommodating to special requests unlike Niew Amsterdam wherein they were so pleased to fulfill any requests. The Lido servers in contrast were the friendliest and the only saving grace of this cruise. 2. Check-in was a pain. Their computer system had issues and therefore all the information I had filled in prior to the cruise was erased and had to be re-done. By the time we were assured that all information was complete and that both North and Southbound cruises were linked including our payment credit cards, etc, it was already over an hour. 3. Despite reassurances that all is well, when we got to immigration and looked at the key cards we were given, it said roundtrip FLL instead of Alaska! We did not even bother going back to queue again just to change our key cards- Florida it is. 4. The next day of our vacation, we were woken up very early at 6 AM! by incessant knocking on our door despite the privacy notice on our door. It was room service insisting we ordered breakfast at 6! We told him he had the wrong cabin whereupon he checked and he was indeed in the wrong cabin. Geez... 5. On several occasions, we tried calling reception for information; or room service; or anyone in the ship and we are always put on hold. When I asked other pax, I was told the same thing to the point we just give up and cancel the call. It really feels like the ship is short staffed! 6. Southbound: Well, despite reassurances during check-in, my key card no longer works. Security had a problem with it when I was about to leave the ship for a shore excursion- had to take photos again, etc. 7. After a long and very tiring day of excursion, the new key card I was given DID NOT WORK- NOT one time when I returned to open my cabin door, NOT the second new card, NOR NOT the third new card! Each time, I had to walk from my cabin down to reception and back 3x. All I wanted was to shower and sleep but with my key card not working, I could not get into my cabin. The cabin attendant felt so bad for me and he let me into my cabin. (Even the, I will still have to get a key card that works.) When finally a couple people from reception came up to the cabin, they key they brought with also DID NOT WORK. They wanted me to go down again and get a new key whereupon we requested that they are the ones who should bring the key up to us so they can also check if the 5th key card will work. NOT make me walk a 4th time roundtrip to their desk and my cabin. What if the 5th key also does not work? Walk roundtrip a 6th time?! This is a basic of CUSTOMER SERVICE. One should take care of the problem for the customer and not have the customer do the run around for you. 8. We waited a couple of hours whereupon I called reception to follow up (thank goodness someone answered the phone after ONLY 14 minutes on hold) and they said they will bring the key cards for both of us up. We had the PRIVACY PLEASE note on the door, but regardless, they knocked and despite our reply, they barged in anyway without waiting for us to say come in or go to the door. I was fresh from my shower and hastily had to dive into the bed for cover. 9. Despite all the issues with key cards, one would think there would be no other issues. However, the next day, I got a call from reception early in the morning to ask how I would like to pay for our account! I groggily informed the caller that they have my credit card all along since the Northbound trip and do not understand why they are waking me up for this information. But of course, system issues, bla bla, I later had to go down and given them the same credit card again. 10. Next day, guess what? Another early morning call. On vacations, we are hoping to sleep in and not wake up early-- after all, that is what we look forward to. This time the call was to ask if I was joining one of the excursions. Well, the excursion ticket was already delivered to my cabin a couple days prior so I am wondering what the question is all about. Turns out, they do not even know if I was going on the excursion or not when I informed them that they had already delivered my ticket! WHAT A MESS HAL's SYSTEM IS! 11. Did I mention none of their ship clocks on each floor on their stairwell work? Despite notices that the ship's clock would be one hour ahead or fall back for time changes, their clocks do not work.--- Not the entire 14 day cruise. The ship itself is good, facilities are well maintained by the crew. The cabins are good as well. Dining at Lido during lunch is a pleasure but dinner offerings are pretty much the same each night of the 14 days we took the cruise. With regards to information regarding wildlife, etc, I received far more information when we took the same North and Southbound Alaska cruise last year through Star Princess. To the point that other passengers followed me as I have a map from Princess showing waypoints where wildlife sightings are expected. I love wildlife and my hobby of photographing them calls me to cruise to Alaska each year. Next year, I will likely go back to Princess or try other lines for different ports. The saving grace as mentioned were the servers at the Lido including the Dive In personnel from the Philippines. They were most friendly and accommodating. Read Less
Sail Date July 2019
Wanted to try a high end cruise to see if Regent was better than my other cruises -- in a word, Regent is far below their competitors. In the past six years I did an Alaska cruise on Celebrity. I had an aft cabin and we had our own ... Read More
Wanted to try a high end cruise to see if Regent was better than my other cruises -- in a word, Regent is far below their competitors. In the past six years I did an Alaska cruise on Celebrity. I had an aft cabin and we had our own restaurant (Blu). All meals were ala carte, served fresh, hot and delicious. The price, as I recall for a 9-night cruise (instead of the 11 on this sailing) was about a third of Regent's price. Then I did two European river cruises on Avalon. Of course there is a much smaller number of guests on a river cruise, but every meal had a half dozen of ala carte meals, paired with very good wine. This brings us to our Regent Mariner experience. First of all, the pros. The ship was exceptionally clean, the staff was very friendly, the cabin was nice, unless you sleep on the left side of the bed like I did. If you get up to use the loo in the middle of the night, always remember that there is a wall facing you about 10 inches from your bed! There is a great Coffee Connection place where they served liquored coffee drinks and snacks, enjoyed that immensely. Now, one of the main things you go on a cruise for is good food, right? Overall, the restaurants were a major disappointment. The two "specialty" restaurants, Prime 7 and Chartreuse, were only made available one time during an 11-day cruise. Big mistake by Regent. We did eat there twice after going to see the concierge but they make you wait until 8:30, much later than we like to dine. Prime 7 was a disappointment. I had their signature dish, the surf and turf. I don't know if the beef was supposed to be prime or not, but it was just OK, certainly not memorable. The lobster was gummy and tasteless. My wife had the Alaskan king crab legs. The portion was generous but the crab was served absolutely lukewarm and had no flavoring at all. When I make crab, I use Zatarain spices so that the seafood has some flavor. Regent's food seemed like they deliberately cook everything to be bland. Of course their customers are mostly old, and it's like they want to avoid upset stomachs. By far one of the MAIN complaints about this cruise was the wine selection that was offered. That night they were serving "Josh" cabernet, which anyone can buy for about $8-$10. For what I paid for this cruise I was expecting $40-$50 type wine. For cocktails, Regent's bars were stocked with high end spirits, but they went EXTREMELY cheap on wine. Given their profit margin on their cruises this was a total disgrace. They claimed that the chef used this "pairing" to complement the food. The only thing that this wine could complement is a cold baloney sandwich. I use better wine than Josh (and the white equivalent they served that night) when I make my homemade spaghetti sauce. I made the waiter get me a French red (medium body) that was only slightly better. Another area where Regent goes wrong is the total lack of ambience is the two specialty restaurants. They are very sterile, and look like a chopped off half ballroom at a Marriott in Tulsa, OK. (Sorry, Tulsa). They have a very good piano player (Nick) who is playing to a mostly empty room on the way to the restaurants. Why don't they pipe in the music to the restaurants? I felt like I was eating at a nursing home, no atmosphere at all and mediocre food. At Chartreuse, the experience was better, the food was prepared better but again the wine selection was less than stellar. We had a great waitress (Zenife --she said call her Jennifer). She had a great personality and was the most outstanding waitperson we had on the cruise. Throughout this cruise, the food was often served lukewarm, and it was this night as well. I never had a hot meal the entire 11 nights, that is simply terrible. Their kitchen to customer wait time is simply too long. There were many times when I saw my food sitting on the service table, getting cold, before the waiter or waitress could get back to the station to serve the dinner. The servers were running around like crazy, so the problem was not them. Management need to put more people in the food preparation/serving process. I hate cold or lukewarm food, and that's all I got. I tried the Italian restaurant one night --this is the buffet converted to and Italian themed restaurant at night. You still have to get your own salad and dessert. The food here was blah and I never went back. That left a LOT of nights dining at the Compass Rose restaurant. The service in this place was wildly inconsistent. Sometimes you would get an attentive, personable waiter who seemed to care about your dinner. Other times not so much. This is an example -- we both ordered coffee after dinner. The waiter brought out TWO bowls of sugar, but no cups or coffee. Ten minutes went by -- I clocked it --- then he brought two cups and saucers. Again, no coffee. Another 10 minutes -- I clocked it-- he finally brought coffee. He apologized and said that the coffee just finished brewing. 20 minutes to get a cup of coffee --- really??? One night in the Compass Rose I had lamb chops with simple mint jelly. The food was again lukewarm and tasteless. When I make lamb at home I used onion and garlic powder, olive oil, and other seasonings. Again, nursing home food. I had a side of Lyonnaise potatoes. This was brought out after the entree and the potatoes were ICE COLD, not even the lukewarm I was used to. Other meals I ate were better (dover sole was tasty). I received a mid-cruise comment card and I shared the opinions I've laid out here. I received calls from several chefs and I explained the complaint about the blandness and temperature of the food. They tripped over themselves apologizing but things never improved. The best thing about Compass Rose was that they made fresh souflees at night. Finally something warm and usually delicious. Went there every night for dessert, no matter where I ate. The Mariner desperately needs another restaurant. On at least one of their sister ships they have a Pan-Asian restaurant. They just renovated the Mariner about a year and a half ago and why they didn't put another restaurant in, I'll never know. The worst thing is that they are going to use the Mariner for a half-year sailing next year. If you made me eat the food I had for that long, I would go insane. I am somewhat of a foodie, and this was the worst overall food experience I've ever had on a cruise. Add the terrible wine, and I felt that the value of this cruise was horribly, negatively skewed. Entertainment --- Sort of typical. They had a 12 person group of singers or dancers, backed by a house band. The band was good, and after they show they played at the Horizon lounge. Good listening and dancing music. The 12 person group was so-so... lots of energy but short on talent. A dark haired woman could really sing, but the rest were just ok. The first night they did a tribute to the Rat Pack, which is my kind of music. They just didn't have the voices or talent to pull it off. One of the lead male singers was singing the famous Sinatra song "One for my Baby". I literally could hear Frank turning over in his grave (just kidding, I think). There was a good female entertainer who did 2 shows and a comedian was pretty good. The rest was blah. The cruise seemed to be sort of disorganized in some spots. On the day we went to the glacier, it was midday. Everyone was out to look at the glacier and the viewing ended at about 2 p.m. when most restaurants (Compass Rose) closed, except for the buffet. Everyone went up there and unfortunately they ran out of food. It took 45 minutes to get a hamburger made. On that day, why not keep the other restaurants open later. Just poor basic management. Another warning -- there is a little sitting area around where the grill is located. The smell and smoke in that enclosed area seemed toxic to me --- couldn't wait to get out of there. There are so many suggestions where sound management principles could improve the customer experience. Again, this is not a 3 day Carnival cruise. Regent should be ashamed. Better yet, hire me as a management consultant! By far the biggest complaint I have (besides everything mentioned here) is their utter disregard for their customers in it's refund policy on unused shipboard credits. The main reason I went on this cruise was to go on the glacier hike. I had a total on $1400 in shipboard credits. Apparently $1000 was "nonrefundable" credit and the rest was cash. The glacier hike was $806 for both go us. We get to the pier and they tell us that the tour was canceled due to poor visibility. I was totally bummed but understand that they can't control the weather. I called reception and was told that I had to use the non-refundable credits onboard. We had a slip in the room that said we had these credits and that the could be used "for cash advances or casino credits". I tried to get them to refund the money back to my credit card and they said it had to be spent on the ship. Furthermore they would NOT let us use it in the casino, despite what their card indicated. I was absolutely livid. It was too late in the trip to use it for any other decent paid exclusion. We wound up spending almost $700 for a cheap watch and some wildly overpriced costume jewelry. My wife asked of the earrings were silver, and was told they were. She is allergic to any other metal. They apparently were made of some other cheap alloy, and now she can't wear them. Another lie from Regent. They should have willingly paid back the unused credit in cash, as their own card states. Terrible management. As I said in the beginning my expectations were very high due to the high price I paid for this cruise. Regent simply did not deliver and if you are reading this before you book, just don't spend the extra money to travel on this cruise line. It isn't worth it. They have lost a customer for life. Read Less
Sail Date July 2019
Very disappointed in Royal princess.. the food and entertainment was lacking taste! The theater was too small to seat everyone when you did try to go see something! And what they have for entertainment listed Seminars to sale u Botox, ... Read More
Very disappointed in Royal princess.. the food and entertainment was lacking taste! The theater was too small to seat everyone when you did try to go see something! And what they have for entertainment listed Seminars to sale u Botox, acupuncture and art? Really? On a cruise! And push their jewelry on ship and at the ports! The dress up Dinners was a waste of time... and Waiting... the food was never good or hot! Even the desserts was tasteless! The food buffet and fancy dining was terrible! They didn't serve you what you ordered.(was that a language barrier or just not have on the menu) They suggest pricey hotels to stay before the cruise(not worth the money). The best shore excursion was Not booked thru Princess . Princess excursions was good but higher priced! And disembarking was the worst!!! BEWARE it is not organized and when you are ready to go home you are Ready and they do not care! A UNORGANIZED, 3 hour bus ride in the middle of no where, and then get to airport everyone's luggage from the cruise, thrown in one room for u to find, then go to get boarding pass (pre-paid and booked) they said it had been Changed to the next day! Did not matter what my papers said! Never again on princess! Alaska was nice just not the things we paid for on princess! Read Less
Sail Date July 2019
We are elite cruisers with Princess (have sailed on many ships) and booked two 7 day Alaska cruises from July 3 - July 17, 2019 on the Island Princess. This ship is sadly lacking in public amenities and the cabin was so small you ... Read More
We are elite cruisers with Princess (have sailed on many ships) and booked two 7 day Alaska cruises from July 3 - July 17, 2019 on the Island Princess. This ship is sadly lacking in public amenities and the cabin was so small you couldn't escape to it either. There is no International Cafe, which on other Princess ships serves a menu of very fresh food for 24 hours a day. After 11 pm the only snack available is from Room Service with a limited menu of food which you have to eat in bed as the stateroom has no chairs to relax in. There is no Skywalkers Lounge for a panoramic view of the scenery. There is no Vista Lounge as Princess took lovely lounge space and converted it to revenue producing cabins. There is no Adagio Lounge for relaxing. All that is left is the Wheelhouse and Explorers which are just bars meant to sell liquor and are not convivial day venues. The atrium has no appeal since it is constantly noisy with martini shaking and various music programs and no International Cafe to give you a nice cup of tea and a sandwich. The fitness room and gym are stuck inside with no windows to enjoy the view. The fitness room is so small you cannot stretch because of the number of people on the floor. Stretch classes have been cut from 30 minutes to 20 minutes and 10 minutes of that is taking foot impressions to sell orthotics. You cannot walk all the way around the Promenade Deck as it is always blocked off. There is no jogging track. There is extremely limited deck space since the Horizon Court is at the bow of the ship and most ships have it aft with nice outside tables to enjoy the view out the rear of the ship. There is no aft pool which also affords a view on most ships. The Sanctuary is aft instead of amidship which cuts off the last opportunity to access the rear of the ship. We felt like prisoners on this ship, Stuck in limited public lounges with the Alaskan views only slightly visible through exceedingly dirty windows in the Horizon Court, the dining rooms and whatever few public areas remain. A fleet wide Princess problem is the lack of fresh food on their ships. Frozen fish is unacceptable on an expensive holiday with easy access to port reprovisioning. The only saving graces on this cruise were the entertainment and the staff. The entertainers were very good and on the second cruise we had 3 excellent production shows. The staff (other than Customer Service) were excellent. They are the biggest strength of Princess. Although we often cruise 2 or 3 times a year we are not in a hurry to book another cruise with Princess and will probably give Celebrity or RCCL another try. Read Less
Sail Date July 2019
Alaska cruise was a bucket list item for me! Alaska itself met all of my expectations and more! Truly a majestic land. The cruise portion, including food quality, variety, temperature of food, etc. was extremely underwhelming at best! ... Read More
Alaska cruise was a bucket list item for me! Alaska itself met all of my expectations and more! Truly a majestic land. The cruise portion, including food quality, variety, temperature of food, etc. was extremely underwhelming at best! I had a security issue with my room that I reported and the security officer seemed uninterested in my situation? He promised to investigate and get back to me in 24 hrs but I heard nothing for days until I followed up! The entertainment portion was disappointing since the same comedian and singer were only options for entire cruise. I had expectations of delicious food served at proper temperatures with the variety I had been told by frequent cruisers but that was not the case. I had to return food due to inadequate temperature on a daily if not more frequent basis. A few times they waiter seemed upset with me for asking for the meal to be hot. Read Less
Sail Date June 2019
Went a day early and toured Vancouver. Very pretty city. Having never cruised before, embarkation was a bit of a process. But went smoothly. Our cabin was not ready yet, so we were told to go to buffet for lunch. Buffet was not what I ... Read More
Went a day early and toured Vancouver. Very pretty city. Having never cruised before, embarkation was a bit of a process. But went smoothly. Our cabin was not ready yet, so we were told to go to buffet for lunch. Buffet was not what I expected! The choices were a plenty, but everything either looked watery or dried out! (The food never got any better, except the French toast was really good) After that we went to our cabin. It was clean, but very out dated. The couch was shabby and in great disrepair(didn’t use it, so never complained). The bathroom was a good size but very outdated. The tub faucet was a bit of a challenge to regulate! After a few days the hallway smelled like mildew(in spots, never in our cabin) Fans were blowing all the time to dry out carpet. Never got a reasonable answer for why the carpet was wet in places. The crew was very nice. Lots of activities for all ages. The best entertainment on board was at the piano bar. Dinners were ok and specialty dining was ok. We only ate in the Italian one. The ports of call were very good. The excursions we took were run very well. If I ever cruise again will do better research about the age of the ship. But Alaska is beautiful!!! Read Less
Sail Date June 2019
First I want to say as usual the staff working these ships are top notch and have no complaints. Now let’s talks about Princess Cruises. Very old poorly maintained ship. Definitely needs an update....or heck how about a little paint and ... Read More
First I want to say as usual the staff working these ships are top notch and have no complaints. Now let’s talks about Princess Cruises. Very old poorly maintained ship. Definitely needs an update....or heck how about a little paint and some new carpet. Geez. For height of summer cruising you would expect better or at least we thought from Princess. Run down equipment. Lack of supplies or activities for the amount of people. Food was average at best. If you have children under 16 better bring something for them to do. Most activities weather for kids or adults had more adults participating and made all lines excessively long. And how much space really needs to be devoted to art sales when the art has nothing to do with the ports of call. If you are going to constantly hawk art why don’t you at least have local artist from the ports of call be on sale vs some random Thomas Kinkade or Peter Max crap. had higher hopes for Princess. I would look elsewhere for sure before booking with Princess. Read Less
Sail Date June 2019
This was the first and last cruise I will do with Royal Caribbean. On formal nights very few dressed up mostly people just dressed in jeans and hoodies, one person looked like she had just come from the gym in her workout clothes. We did ... Read More
This was the first and last cruise I will do with Royal Caribbean. On formal nights very few dressed up mostly people just dressed in jeans and hoodies, one person looked like she had just come from the gym in her workout clothes. We did My Dining, big mistake. I have done a similar dining on other cruise lines and it was a lot better than this ship. My advise do not do My Dining go for the set times of either 5.30 or 8.00. The food in the main dining was awful, it tended to be the same food every night with a couple of variations and it tasted like mass produced frozen food that you can get in frozen food shops. I have been on cruises before the food on those cruises were al a carte and was the best food I have had. Some of the waiters in the main dining room were awful, rude and pushy. The entertainment was diabolical, the production shows were really poor and unprofessional the worst I have seen on cruises. The cabin we had was on deck 7 and was lovely and our cabin woman Maria was lovely and nothing was too much trouble. The excursions were amazing this was the best part of the cruise. Embarkment was a nightmare, it took an hour to get on the ship which was surprising since everything is done online before hand. Once on the ship everything seemed disorganised, no clear instructions on where to go. Everyone just seem to congregate around the centrum and as everyone was sitting around with their hand luggage we assumed we could not get into our cabin as no one had instructed us otherwise. With other cruise lines this was made clear as we embarked the ship. On this ship I had to find someone and ask and this would have been nice to have found out this earlier. Our disembark was good as we had an excursion booked. Read Less
Sail Date June 2019
We wanted to see Alaska & our travel agent advised us that Regent would offer us the best experience and value. Things didn’t go well at all & we feel we never got a true Alaska vacation as promised or the Regent experience! The ... Read More
We wanted to see Alaska & our travel agent advised us that Regent would offer us the best experience and value. Things didn’t go well at all & we feel we never got a true Alaska vacation as promised or the Regent experience! The ship lost an engine & we had to eliminate Juneau as a port & we had to eliminate the Hubbard glacier due to fog. We were at sea 3 of the 6 days. Not what we wanted and were only offered a $750 credit towards a FUTURE cruise to be booked within a year! In addition, restaurants were difficult to get seated in. Even the no reservation Italian restaurant had an hour and a half wait to be seated! Finding a table for 4 was virtually impossible. And to top things off, the casino manager cheated my husband out of winning a black jack tournament by verbally helping the other person in the finals! He then begged my husband to keep it inside the casino. We had 3 witnesses, reported it to executive concierge and the guest relations office has declined to offer an apology and/or give us any monetary compensation for a very bad cruise for so many reasons. Even my travel agent tried in vain to get us $1500 cash instead of future cruise credit, but they refuse to budge. What a terrible way to do business! Read Less
Sail Date June 2019
North to Alaska! A review of our recent voyage on the Regent Seven Seas Mariner from Vancouver BC, Canada to Seward Alaska Alaskans are justifiably proud of their state! And, as we found out…. in Alaska size really does matter (as ... Read More
North to Alaska! A review of our recent voyage on the Regent Seven Seas Mariner from Vancouver BC, Canada to Seward Alaska Alaskans are justifiably proud of their state! And, as we found out…. in Alaska size really does matter (as we were reminded constantly!). Alaska is BIG! So big they consider Texas "Cute" :-) So BIG that if the outline of Alaska is superimposed on the outline of the "Lower Forty-Eight” It stretches from COAST-TO-COAST! BTW... most of the t-shirts appear to be somewhat of an exaggeration :-).... I'm just sayin' Alaska! It's also stunningly beautiful and awe inspiring on many levels and in its big BIG way! Overview and Why My wife said “it’s time to visit Alaska” and I agreed. We looked at the various options and decided a cruise would be just the thing to give us the opportunity to experience a wider sampling of what Alaska had to offer… in a pampered sort of way of course! We looked over the different cruise offerings and decided to try Regent Seven Seas despite the much higher price tag attached. We reasoned there were some perks offered that would somewhat offset the higher costs. 1. It is an “All Inclusive” cruise line so alcoholic beverages are included. Not that my wife is a big drinker (she’s not :-) but I have been known to tipple a bit. 2. A gourmet food experience that Regent advertises as “Exquisite Cuisine” 3. All balcony suites on the ship (SS Mariner) 4. And the real equalizer… A very good selection of included shore excursions. The only excursions that sported an additional cost were usually the helicopter and seaplane sort of excursions and a few of the all day things. I thought to myself “we could make up the difference in cost by taking advantage of this”. 5. Regents reviews and reputation as a first class, luxury cruise line. Note: I should have dug deeper! As we discovered some of the above is true and some not so much. Purchase Experience The purchase experience couldn’t have been easier. After choosing the cruise I simply called Regent and spoke to one of their representatives. He was helpful and guided us through the process smoothly. One thing to note is that Regent supplies airfare and all transfers as a normal perk of your cruise package. You can save some money by doing it yourself of course but then you have to take care of all airport/hotel transfers yourself. In the case of the Seward to Anchorage transfer (2.5 hours) that could be up to five hundred dollars! If you book one of their cruises and are flying intercontinental the covered airfare is Business/First Class. Since ours was not an intercontinental flight it was cattle car class. But, since the flights were direct to Vancouver and a direct return from Anchorage it was all good… On the surface this looked like a great cruise. It was rather shorter than many of the other itineraries (only 7 nights) on Regent or the other cruise lines. That was good for us as this was sort of a last minute decision (at least for us) and was only booked three months prior to departure. Looking at the cabins we a booked a “Concierge Suite” and were "treated" to an extra day in Vancouver at the Four Seasons Hotel. I liked this idea, not because of the extra day in Vancouver, but because we arrived a day ahead of the cruise to minimize any possibility of a travel snafu. Pre-Cruise - Pick up at the airport went well. Regent was well represented and greeted us as we exited customs. Transfer to the hotel was in a nice van with five other passengers. We were dropped off at the Four Seasons the rest of them went on to the Trump Towers. Luggage was handled appropriately while we checked in at the front desk. The hotel clerk immediately tried to up-sell us to a suite. If I understood her correctly it was “only” $950 for the night. After a split second I was able to choke out… “No thank you…” I told her… “we will be fine for the one night in the room booked by Regent.” The Four Seasons itself was nice but somewhat tired.... definitely showing its age. The neighborhood was fine and great for walking. After taking a walk we looked at the hotel food offerings and opted to go outside. At the recommendation of one the hotel bell staff we tried the Cactus Club Restaurant just down the street. It was great! A great choice whenever in Vancouver! Regent supplied a good breakfast through the hotel the next morning and at 11:45 we were bused to the Ship. Embarkation - started smoothly. We had to once more go through customs only this time it was US customs as our destination was, of course, Alaska. We had one heart stopping moment as one of the Canadian customs agents announced we needed to have our “TICKETS” in hand. “TICKETS??!!?? I don’t know anything about stinking TICKETS!” I started canvasing our neighbors in line to find while most had a printout of their “ticket” many did not. I snagged the first official looking (uniformed) person I could find and asked the question….”Do we REALLY NEED a ticket?” Thankfully the answer was “No, just show your passport and state what ship you will be boarding…” Whew! First bullet dodged. Heart Stopping moment #2 We wended our way through customs (Thank you sir, enjoy your trip!) and made our way through the Regent line to the check-in counter. They had eight or ten positions open and were smoothly processing passengers until, of course, I step up and hand them our passports. We took pictures in turn and then the agent went to find our ship passes and keycards and came back empty handed. While the agent approached us still clearly standing there in line another passenger pushed passed me and my wife and laid her documents on the counter glaring at the gate agent. I paused just a second and politely (kind of) said “excuse me… I don’t believe we are quite finished here.” She looked at me like I had a bug on my nose… for a moment I didn’t think she was going to yield but she did sort of huffing and puffing and with a bit of blustering and posturing…. Turning back to the gate agent I noted she appeared somewhat flustered as she told me it would be just a moment before calling a floor supervisor over. I glanced back to see “Pushy Lady” visibly fuming at the delay. Smiling inwardly I turned back to the agent now joined by a supervisor. I heard snippets of their conversation and understood her to say she couldn’t find our reservations in the system or our keycards in the pile. The supervisor calmly typed for a moment and pointed something out to the agent, left and came back with our documents a moment later while the agent stood frozen smile on her face. All was well and we boarded the ship leaving the dazed gate agent and “Pushy Lady” behind. We boarded the ship thinking to go directly to our room and drop off our carry-on stuff. Well that was the plan but we discovered that our boarding time was considered “early” and nothing was ready. In fact they later made a ship-wide page to the effect the rooms were off limits until announced. That could have been made clear upfront but it was not. A simple note via eMail or being told that at check-in would have been sufficient but neither effort was made to the best of my knowledge. A kind of ship-wide announcement in a semi-scolding tone was made but probably was not the best way to make that known. In any event we were able to tour the public areas of the ship and have a nice lunch at the Pool Grill. Initial Impressions Initial impressions of the Mariner were very favorable. As we moved about the public areas of the ship we were struck by the cleanliness and overall well maintained look of the vessel. The lounges, the restaurant areas, the seating areas and other public areas were clean, comfortable and inviting. Public toilets were spotless. The Pool Grill and Pool Deck was a great place to chill out while waiting for our room to become available. Food was sampled and found to be of good quality served buffet style. The Mariner is one of the oldest ships in the Regent fleet but has aged gracefully and appeared to be in great condition and more than serviceable. When we were finally able to enter our cabin it was a pleasant surprise. A very spacious “shotgun suite” awaited us. The suite contains a sleeping area that can be separated from the seating area by a heavy drape. The seating area has a, more or less, full size couch (actually more “Love Seat” size), small table, 55” flat screen TV atop drawer/vanity area, bar essentials (glasses and corkscrew) and a mini fridge stocked with beer and soft drinks. You also have the option to customize the stocking of the mini-fridge by contacting your room steward. Fresh fruit along with a bottle of Champagne were waiting for us. Neither of us are much in the way of champagne drinkers so it eventually went back into the fridge to be passed along to the next customer or, hopefully, a crew party. The WALK-IN CLOSET had a generous supply of hangers with ample room for clothes and a nice row of drawers for storage. The closet also has a safe and the Life Vests. The bathroom is large with a very reasonably sized shower equipped with both rain shower and hand held shower heads. Each suite has its own balcony… excuse me…. Veranda…. that was generous in size with two wicker chairs and a small table and topped with Teak decking. All in all a SWEET Suite! Tipping Mariner is a “No Gratuity” ship. “Gratuities are neither expected or required” as it was stated. That is certainly the case and never was there a hint from any of the crew that they were fishing for a tip. The Hospitality Crew and the Room Service Crew was universally polite and attentive and I could fault none of them. I enjoyed several conversations with several of the service staff. The majority seemed to be from the Philippines with several other Asian nations represented. There were also many others from Eastern Europe and Russia. The officers and administrative crew again represented several nations with our Captain from Italy, the Cruise Director from the US, and the rest from all points in-between. While our service crew and operational crew seemed to really be engaged in their jobs, our administrational and entertainment directors really just seemed to be “phoning it in” and were somewhat disconnected and appeared somewhat distracted. Entertainment - was a mixed bag. There were several entertainment venues on the ship. Most of the lounges, including the Observation Lounge, Mariner Lounge and Horizon Lounge had grand pianos or even a full stage that were in turn manned by a pianist, a duo (guitarist and a singer), single guitarist, or a full band. There was also the late night Stars Lounge that featured either Denis and Elina (Guitar and Vocalist), Karaoke or a jukebox request sort of thing. The Constellation Theater was the venue for the Broadway style Mariner Production Cast singers and dancers with the Mariner Orchestra (6 piece), the Featured Entertainers and the occasional movie. Throughout the voyage we took in several shows and found them to range from very good to just OK. Since Broadway shows aren’t our thing we really did not attend too much of the Mariner Cast Productions. What we did see was fun and good but did not strike me as stellar. The band was always good and the singers/dancers good but a bit variable. The “Headliner” this trip was Matilda with Patrick Murray. Billed as "Jamaica's Number One Comedienne" Matilda is a ventriloquist's dummy and the alter ego of Patrick Murray. Together a charming and funny duo! Overall the entertainment seemed slightly sub-par for a uber-luxury, and expensive, cruise line experience. The voyage itself was a relatively short itinerary. That was what we were looking for as we have much longer cruise coming up in August so thought this shorter cruise would be ideal… as it turned out, it wasn’t the best choice we could have made. Our published itinerary; June 25th – One night extension in Vancouver, Canada June 26th – Embarkation – Vancouver, Canada June 27th – Cruising the Inside Passage June 28th – Ketchikan, Alaska June 29th – Juneau, Alaska June 30th – Skagway, Alaska July 1st – Sitka, Alaska July 2nd - Cruising the Hubbard Glacier July 3rd - Seward, Alaska – Debarkation This looked like the ideal short-form itinerary but it wasn’t to be. What it ended up looking like was this; June 25th – One night extension in Vancouver, Canada June 26th – Embarkation – Vancouver, Canada June 27th – Cruising the Inside Passage June 28th – Ketchikan, Alaska June 29th – CANCELLED - Juneau, Alaska Just another lovely day “Cruising the Inside Passage” June 30th – Skagway, Alaska July 1st – Sitka, Alaska July 2nd - CANCELLED - Cruising the Hubbard Glacier Just another lovely day “At Sea” July 3rd - Seward, Alaska – Debarkation A little about about the TWO MAJOR stops on the itinerary were missed for different reasons. On the second day of the cruise one of the starter engines for one of the main engines failed stranding us overnight in Ketchikan Alaska. That might have been marginally OK if they had let us off the boat to go explore Ketchikan (again) at night... but no, that didn't happen. Instead they kept quiet about the issue even though everyone could see that the departure time had come and gone. A 4:30 pm departure had slipped to 4:30 AM with no information forthcoming from the Captain or the Cruise director. And, even as we got started, it was easy to see the ship was not running on both main engines and was just limping along! The constant TV presence of our Cruise Director, Andy, still extolling the wonderful sights we were about to see in Juneau suddenly shut off without a word leaving only a blank screen. Finally mid-morning there was an announcement.... Cruise Director Andy informed us that due to the (and only just now announced) engine problems. we would be skipping our stop at Juneau and would have another lovely day at sea on our way to Skagway. The passengers grumbles were louder than both engines when working. I was very disappointed because Juneau would have been our first Glacier experience! In my opinion it was unconscionable, inconsiderate and childish of Regent to keep us, the passengers, in the dark for so long on the status of the mechanical problem. It also blows my mind that a mission critical part was not stored on the ship. Sometime in the early afternoon we all heard and felt the second engine start and the ship jumped back up to a brisk 15 knots. Too little too late to save our Juneau stop.... In any event... while a major stop on our voyage was canceled we were still going to go to the face of the Hubbard Glacier, one of the four largest Tidewater Glaciers on the planet, and the largest in Alaska, on the next to last day of our trip. Right!!??!! We were supposed to go in, on the last day of our sail on the SS Mariner, through Disenchantment Bay to the face of the Hubbard glacier. The Hubbard Glacier is the largest tidewater glacier in North America and is a stunning seventy-six miles long, seven miles wide and over one thousand two hundred feet deep at the foot of the glacier! At least that is what we were told. Cameras were checked and rechecked.... Parkas and foul weather gear donned and snugged up tight. The big day comes and several passengers, including myself, are up early on the top deck freezing our "you know what’s" off. As we started to round a bend in the fjord called Disenchantment Bay we were faced with a monstrous wall of dense fog still several miles ahead stretching from mountain to mountain across the bay. The Captain and the Passage Pilot made the decision not to enter the fog because of some significant icebergs floating about. A second major disappointment was about to rear its ugly head... This one weather related :-0 Whether right or wrong, or for better or worse, we were told we could still see the glacier as that bright line across the top of the fog bank!.... I, for one, would have rather NOT HEARD that little tidbit! Disappointment on Disenchantment Bay how apt is that?.... Ironic or not???!!! This second MAJOR disappointment on this short voyage was very hard to take. Really, I certainly have no issue with the safety decision that was made... just disappointed (once again). After returning to the cabin to lick and bind my wounds (metaphorically speaking of course!) I emerged and prepared for our now established daily routine..... BREAKFAST, LUNCH and DINNER! The next day was Seward and the end of the trip. This was a rather pricy disappointment… but live and learn :-) But! We liked what we saw and experienced in Alaska so much that my wife and I agreed we would return in a year or so and give a different cruise line a chance! A brief note on the rest of the stops and sights we did see. I liked Vancouver, at least what I saw of it was a beautiful city and it would certainly be worth spending some time in the city and the area… at least more than a night and part of a day to see more of the city. Chinatown maybe??? Ketchikan, Skagway and Sitka were great stopovers and with more time in port could have been fantastic! Hey wait! We had that extra time in Ketchikan that was totally wasted and inaccessable! Seward, well, nothing to say or see… Got off the ship…. Got on the bus. The Food I know that this is what some of you were waiting for so here goes…. Regent touts the food on board as; "EXQUISITE CUISINE" "Nothing can elevate travel quite like cuisine. That’s why we take so much pride in creating exquisite dining experiences that are nothing short of superb. Experience all the wonderful flavors and delightful scents of choice cuisine from around the world." (direct from the Regent website) It goes without saying that the food is one of the most important components of a cruise for many passengers. From elegant A La Carte dinning to the Grand Buffet the food is oft the star. And while, for the most part, the food at most of the Regent Mariner venues was good, sometimes VERY good, it was far from consistent. Here I’m just going to detail our experiences at the two Regent Specialty Restaurants, Chartreuse French Restaurant and Prime 7 Steak Restaurant and give you a few overall impressions about the other eating venues. Chartreuse French Restaurant That evening I had scored an early reservation (it was the best I could do) at one of the Regent Signature Restaurants, Chartreuse a French Restaurant. I was excited to try what Regent called "Modern French Cuisine". While the dining room was well appointed and comfortable the initial service, and later the food, were a disappointment. We were the first in the restaurant (right at our appointed time) and service was, for lack of a better word.... inattentive. For being the first customers (read ONLY Customers) it took a while to be noticed and seated. The sommelier was slow in visiting the lone table we were occupying . Then the sommelier immediately tried to up-sell me to a $275 bottle of wine and it took me just a moment to catch on. I did ask him what the featured wines were that evening and he recited them showing them to me on the wine list. Regent advertises as an "all-inclusive" cruise and indeed they are. Two wines were included that night, as in every night, a red and a white. But.... If I had not noticed the tiny prices following some of the selections I would have purchased a $125 to $300 bottle of wine. When I quizzed him about the menu he reluctantly confirmed that there was indeed an "upcharge" for those particular premium selections. I told the sommelier please just bring the "house red" after I was clued into the rules. He was visibly disappointed at the lack of the sale :-) I afterwards found that there may have been additional wine selections included for the asking. However, even though I had asked, no other options were offered or clarified. The waiter came to the table immediately after the sommelier vacated and told us of that evenings chef's special choices then left us to peruse the menu. He returned after an appropriate amount of time and left with our order. For appetizers my wife ordered Escargot and I ordered the seared Duck Foie Gras. Entrees were roasted lobster for her and double cut Lamb ribs for me. The Escargot were terrible. Served in a disgusting gravy of some sort they were rubbery and served removed from the shells, a good indication they were (possibly) frozen or even (GASP!) from a can. My Foie Gras was somewhat better. It was nicely displayed/presented with three little apricot dots arranged on the plate. Taste was meh... rather tasteless and bland. The entrees didn't fare any better. My wife's entree, Roasted Lobster with Scallop Mousseline, Green Asparagus and Fava Beans (no Fava Beans were visable), was displayed well but was extremely overcooked resulting in a tough, tasteless piece of unrecognizable meat. The vegetables that were there were fine and well cooked. My lamb was delivered beautifully presented and flanked by two Chickpea Fritters. However I had ordered the lamb Medium RARE. It arrived terribly overcooked and tough. As a result of this criminal treatment of what likely started as a decent piece of meat it was largely tasteless and tough. My desert, Creme Brûlée was well presented and was tasty, rich and creamy with a satisfying sweet/bitter crunch from the caramelized sugar on top while the wife's Chocolate Napoleon was inedible. Prime 7 Steakhouse Tonight was our second specialty restaurant reservation. This time at Regent's steakhouse, Prime 7. We had been by the restaurant several times on the way to the Compass Rose and it was always busy and packed. We had a late reservation at 8:30 pm on the 30th. We showed up about five minutes early and were asked to wait in the lounge area. The Maitre D' came and collected us after a short wait at 8:33.... Perfect! After being seated we were immediately approached by our waiter and the sommelier. The menu as suitable for a steakhouse, was simple and to the point featuring mostly beef offerings with a few chops, seafood and poultry choices. We made our orders and sat back with a little of the house vino. A Palate cleanser of Tomato Bisque was delivered to the table followed closely by the appetizers. The presentation on her appetizer, the Tuna Tartar was very nice and she enjoyed it. My appetizer was Foie Gras Sliders with Rhubarb Chutney. It came out looking like two tiny little hamburgers, which I thought entirely appropriate for a steak house lead-in and they were delicious. Our entrees arrived. She had ordered King Crab and I ordered a 18oz Bone-In Ribeye. Mine was delicious! This was at least a pound of steak-y delicious-ness. Billed as a Prime, Dry-Aged piece of meat, it was cooked perfectly to my ordered medium-rare temperature with a beautiful seared crust on the outside. It was all I could do not to pick up the bone and start gnawing away at the steak like a wild animal. Luckily I was able to control myself and waited until the end of the meal before waving the bone around making a fool of myself. As delicious as my steak was, my wife's King Crab was not. She certainly received a big ol' plate of Crab. But that plate was overcooked, dry and lifeless. She could finish only a small portion of the total before calling it quits. I definitely felt bad for her and told her so between mouthfuls of my perfectly done steak! Dessert was Cheesecake for me and a Berries in Creme Anglaise for her. Both were a good choice and satisfied that Dessert Jones.... We said thank you to our stellar waiter Rochcelle.... and headed out. Some brief thoughts on the other dining venues…. Compass Rose – Compass Rose is the main dining room. Comfortable and well-appointed we found food here consistently good. Everything, with few exceptions, was well prepared and generally tasty no matter what was ordered. Service was always prompt and extremely courteous. Surroundings and ambiance were open, elegant and comfortable. It is open seating and we were always able to score a table by a window. Open for Breakfast, Lunch and Dinner it is always menu driven. La Veranda – Our choice on deck 11 for Breakfast and Lunch. La Veranda is buffet style serving. More elegant and more variety than the adjacent Pool Side Grille Buffet. It was consistently good. In the evening La Veranda transforms into the menu driven (only buffet in sight is a salad bar) Sette Mari At La Veranda Italian Restaurant. Sette Mari is a great alternative to the Compass Rose and other eating venues. The food is very good with a good Italian themed menu offering. The Pool Grille - was the one breakfast, lunch and dinner venue that allowed a casual dress in the evenings. The food there was served buffet style and usually had a good mix of everything from hamburgers to some simple seafood selections. Ice Cream and deserts were also featured along with a Fresh Juice Bar. For convenience it was located adjacent to the Pool Bar. NOTE: One thing that was, unfortunately, true across ALL of the RESTAURANTS is that they could not deliver a piece of fish that was not overcooked to the point of being criminal. Shrimp and Scallops on the other hand were usually delivered perfectly. Lobster and Crab… not so much. Meat temperature was better with my lamb served at Chartreuse being the major exception. My steak at Prime 7 was perfection! I also give you this as a sample excursion/meal… A Shore Excursion that featured a Crab Feast! Note that this was one of the MANY Shore Excursions that was supplied at NO ADDITIONAL CHARGE. Cruise St. George Inlet and Crab Feast We enjoyed our time in Ketchikan walking around the city before going to a Crab Feast. Before the feast we went on a bus trip and then a small boat into the St. George Inlet. we saw some Bald Eagles and pulled up a crab trap to play with some crabs (yes, I know what that sounds like :-) Heading back to the small boat dock restaurant, The George Inlet Lodge, we indulged in our feast. It was all served with a large heaping bit of wit and wisdom from Asley our Charming Young Lady (I never thought I would live long enough to use that term... But there it is!!) of a server. It was very simply, a salad, a cold beer, and a never ending pile of the best Crab I have ever eaten. If you ever find yourself eating Crab at the George Inlet Lodge and served by Asley give her a big hey from Regent 06/28/2019 :-) Debarkation was fairly well organized but had a few hiccups. Debarkation occurred through an exit on Deck 6. Luggage was tagged and picked up from the cabin the night before. We had our breakfast and then made our way to the Coffee Connection area on deck 6 to wait for the call to exit and board the buses that would take us to Anchorage. The only sore spot was the ladies toilets on deck 6 were closed for whatever reason (men's was fine). My wife had to go down one deck to get to a bathroom..... That would not have been that much of an issue but all of the other ladies-in-waiting had to do the same and almost immediately a line formed. There were of course other public bathrooms but on the higher decks and not as convenient. As the traffic became heavier in the one bathroom on deck 5 the toilet paper ran out and was not replenished. It seemed to be “a not so fond farewell....” The bus ride to Anchorage (2.5 hr) was fine but stretched to 3.5 hours because of an accident on the one highway to Anchorage. Upon arrival, because our flight was in the evening, we were taken to the Anchorage Hilton to a "Hospitality" area arranged by Regent. For the end of a supposedly "high-end" cruise the "Hospitality" area was rather weak.... It was an old, no longer used, restaurant at the top of the Hilton. It was a bit tired looking and had little in the way of amenities. No water, hours old coffee, no hot water, and only a tray with a few cookie crumbs being there. No one replenished anything during the time we were there. There were people to help us with the shuttle transfer to the airport at our designated/selected time. We went out for lunch and settled on a nearby restaurant called "The 49th State". It was a casual nice place and had cold freshly on-site brewed beer and upscale pub grub. We ordered a pizza featuring Reindeer and Elk sausage that we enjoyed very much. When in Anchorage it would be a good lunch or evening meal stop! We wandered about downtown Anchorage for another hour or so and returned to the hotel for our trip to the airport and back to “The Lower Forty-Eight”. The wrap up! The Regent cruise wasn’t a total bust. The accommodations (cabin) and the hospitality crew are first rate. The fact that out of five stops we only truly made three was more than a little disappointing. I can’t say that Regent didn’t offer an accommodation because of the issue in by-passing Juneau, they did. But, it was not enough, in my opinion. What was offered was a $750 per passenger ($1500 total) off the your NEXT CRUISE with Regent. Sorry, those of us that were on this voyage, at least in my case, were not going to sign on again. We have been home now since the 4th of July and have heard nothing from Captain, Cruise Director, Chief Engineer or Regent Corporate concerning what happened. That seems like a bad case of “don’t give a crap” at the very least. A head-in-sand attitude at best. Regent is billed as one of the world’s premiere cruise lines which is why we gave it a whirl. Reviewers rate Regent very highly… I can only speculate they were not on our cruise! Would I cruise again with Regent? No, not as it stands now. That said…. If the perfect itinerary at a decent price appeared at the perfect time… I never say never :-) Read Less
Sail Date June 2019
We chose this cruise because of the great itinerary. This was supposed to be our dream vacation to a dream destination. Celebrity sells itself as upscale but are anything but. Their parent company RCCL provides a lot better experience. ... Read More
We chose this cruise because of the great itinerary. This was supposed to be our dream vacation to a dream destination. Celebrity sells itself as upscale but are anything but. Their parent company RCCL provides a lot better experience. Everything started out great. Embarkation went smoothly. We then got to our aft balcony room to find multiple holes in the curtain liner and $5+ for a bottle of water in the room. I don't call that upscale. We had the premium beverage package but that doesn't include room service or in room mini bar for some reason. You would at least think the water would be included. Next was the internet support. Internet service went from minimal to nothing at all and bounced back in forth. Only when I went to the mid part of the ship would I get good internet. Moving onto our first dinner. We met a great couple and great Serving staff (Marvin/Lauri). Unfortunately, the food did not match the service. I have never had a steak as bad as this. It was tough to cut and chew. Menu had little variety the entire week. My wife was happier with her choices, but I kept getting lousy ones. Lousy continued through the week starting with chaos boarding a whale watching excursion with multiple groups all pushing to get down one narrow pier. Several of us pointed out that we thought we were on a smaller group, but we had over 100 people on ours. Next was the specialty restaurant Tuscan Grille. First you pay for speciality which is fine, but they surcharge you more money if you want a good steak so basically you are paying twice. Then we waited over 40 minutes after we finished our salad for the entree to come. Excuse was we cook from scratch and were busy that night. Each time we questioned we were told it would be out in a minute. Evening entertainment and meals for remainder of week were just so-so. Only saving grace was the quality of staff. Our room steward and waiting staff were outstanding. Cruise ended with nobody being able to find me a wheelchair for disembarking so I had to walk with a walker what seemed like a mile to finally get through everything. In summary, Celebrity calls themselves an upscale cruise line. Our cruise was anything but upscale. They tried to fix some of the issues including putting new curtains in and discounting the excursion, but that still doesn't change our opinion. We paid for what we thought was our dream vacation. Instead we got a low price cruise experience Read Less
Sail Date June 2019

Find a Cruise

Easily compare prices from multiple sites with one click