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3,689 Vancouver to Alaska Cruise Reviews

We had an opportunity to stay in 9070 in a Family Balcony Suite on our recent 12 Day Northbound Denali-Alyeska Cruisetour to Alaska. Our embarkation was a little slow due to several ships boarding in Vancouver. I highly recommend ... Read More
We had an opportunity to stay in 9070 in a Family Balcony Suite on our recent 12 Day Northbound Denali-Alyeska Cruisetour to Alaska. Our embarkation was a little slow due to several ships boarding in Vancouver. I highly recommend waiting until after noon to board the boat to avoid long lines in Customs and also Baggage Drop. The Norwegian Sun Staff were exceptional and kept the Norwegian Sun who is showing it's age sailing along. There are signs of age in the Carpet, fixtures, metal rails, etc.. however we did not encounter any mechanical issues while on board. We had a mix of Premium Dining and General Dining Room Experience during our cruise and found everything to be okay with the exception for our Teppanyaki Grill night where the Food was Bland and a Chef who dropped a cooking knife picked it back up and kept cooking with it. A Variety of Menus during the cruise for General Dining would have been preferred. Our Cabin could fit two people however the Family Balcony would be tight for three or more people. The Unlimited Beverage Package worked nicely as drink prices run high on the ship. We also had Unlimited Internet Service on the boat which was nice to post photos during our trip and look up information on the ports we were visiting. The NCL Sun allows the use of the App to check on your Room Folio and also Text/Call other people on the Ship for $7.95. Also the Internet Service was not always reliable at times, this feature worked great and prevented the use of two way radios as originally planned. The Casino was great for the first two days however the Slot Machine Payout was noticeably updated after the first two days at Sea. Due to weather issues we experienced a missed port in Skagway and a missed stop at Hubbard Glacier. To our good fortune, we were able to dock in Haines, Alaska and experience a great town with terrific people and scenery. The Town of Haines only has one cruise ship per week (Holland America Lines) and was not expecting the crowd of people to follow on their slow day. They quickly opened shops and tours and it was a great day. The highlight of our cruise was the Taku Glacier Lodge in Juneau where we saw a Black Bear eat out of a Fire Pit and the Float Plane ride to get there. It is one of the more expensive excursions but highly recommended. The Food is served in a 1920's cabin and was a nice treat out. Our Land Tour at the conclusion of the cruise was exceptional! From the Sea Life Center in Seward to Alaska Wildlife Conservation Center in Girdwood, Denali National Park and a ride in a Private Railcar with Gourmet Dining, this is a tour to take! Our Tour Director and Bus Driver were terrific and really added to the entire experience. We look forward to our next adventure real soon. Read Less
Sail Date June 2015
This was what we thought would be a once in a lifetime trip. We chose the NCL Sun for its smaller passenger capacity. The ship was in great condition, clean, state rooms were quite adequate. Frankly, I was expecting a smaller room, so ... Read More
This was what we thought would be a once in a lifetime trip. We chose the NCL Sun for its smaller passenger capacity. The ship was in great condition, clean, state rooms were quite adequate. Frankly, I was expecting a smaller room, so pleasantly surprised with the accommodation. Staff in general was good at acknowledging the travellers in passing. The food was very good throughout the ship. The service at the espresso cafe was slow, serving one person at a time and then often forgetting what order people arrived in to be served. We participated in a few of the entertainment shows and variety shows. We were dissappointed with the overall entertainment, felt that it was lacking in what the demographic was looking for. The comedian Russ Rievas and the jugglers were great. The music at the pool was club style with no variety and with a demographic of 80 percent of the ship being 50 and older, the music was not appropriate. I think that a DJ with a better understanding of reading a crowd would have been a better fit. There was a 50s 60s Trivia event in the Observation lounge that a lot of people participated in, however, after the trivia, I would have thought that music would continue to be played for the enjoyment of the passengers, however, there was silence in the room and people left. The same would be said of the other activities, I think that theme music nights with only music played for the passengers to sit and enjoy or dance without participation in a goofy contest may have been better served...My opinion. Some contests were fun, like the Not so Newlywed Game, but for the most part, I was not tolerant of participating in a contests and was looking for more listening enjoyment. Read Less
Sail Date June 2015
I recently took the 13 day Alaska cruise leaving Vancouver on June 22nd 2015, and have a few comments I would like heard. This cruise was my honeymoon and was a very special trip, as it was for everybody else on board too. First off ... Read More
I recently took the 13 day Alaska cruise leaving Vancouver on June 22nd 2015, and have a few comments I would like heard. This cruise was my honeymoon and was a very special trip, as it was for everybody else on board too. First off let me say that we were very happy with the accommodations, food and staff of the ship, everybody was very welcoming and happy to go the extra mile, but, what I really think they need to rethink is the entertainment onboard. I appreciate the work that the singers and dancers go through to put on their shows but I think the other onboard talent was a bit below par. I have been in the music business for quite awhile now (over 23 years as a disc jockey) and I know when a crowd of people want to have fun. The cruise director needs to cater to the demographic of NCL's clientele. Example 1...Here we are on a ship with about 2000 guests and I would say probably 80% are over 50 years old and all the DJ plays around the pool is new dance music where every song sounds the same as the last. All this accomplished was keeping people away from the pool area, but I am sure the 6 kids in the pool appreciated it. Example 2... The cruise director holds a 50-60’s music trivia contest in the Observation lounge. We go up and the place is packed. People play the game, are enjoying the clips of music, singing along with the answers etc. and when he is done the contest, he leaves. A room full of people craving for some good music, no music comes on, everybody gets up and leaves. I know I probably could have had those people up dancing for hours, buying drinks, making NCL more money plus giving their clientele some fun times. Example 3...They advertise a Country Hoe Down Night in the Lounge, again the place is packed with people (over 50 years old) wanting some country music. What do we get, a band that cannot play or even somewhat sound country. Then they have people that want to dance and they turn into some stupid line dancing contest or show. Either way, people were leaving the room like the ship was sinking. A good DJ playing some good country would have kept the people their for hours. Example 4...They advertise a 50’s night in the Lounge. What do we get, the same band trying to do music they don’t know how to sing or play and again it turns into an Elvis impersonation contest. People were leaving in droves. I think they could save a ton of money and keep their customers happier if NCL just had a disc jockey that knew music and how to read a crowd. I don’t mean some 18-20 year old kid. People want to dance to fun music that they know. If they dance, they sweat, they buy drinks. I had my Ipod with me with all my music and people that knew me were begging me to go give the DJ a break. Maybe this entertainment works on Caribbean Cruises but it failed miserably in Alaska. Another huge disappointment was the fact that we couldn’t dock in Skagway, missing the one big excursion that we had planned, the 7 hour trip to Carcross and back. That was to be the highlight of our trip, but the weather did not co-operate. The long and short of it is, Norwegian should look at their clientele and cater to their entertainment needs. Read Less
Sail Date June 2015
After 5 cruises with 3 different companies I thought: - Entertainment was stale, boring, and cheesy. There was a crew talent show which totaled 4 horrible singers. The Murder Mystery (for a fee) where the guests had to run the game at ... Read More
After 5 cruises with 3 different companies I thought: - Entertainment was stale, boring, and cheesy. There was a crew talent show which totaled 4 horrible singers. The Murder Mystery (for a fee) where the guests had to run the game at their tables themselves? - Basketball court kept being closed for kid activities, The evening main shows were badly produced. DJ playing slow songs at the pool? Yawn... - The 3rd time the room steward came into our room without knocking, I went to his supervisor. He also was "cleaning" our room when I came back once and the door was propped open with no one in sight. Wasn't happy leaving the room security at risk. - Internet speeds were not good and quite expensive. - We didn't even eat dinner in the dining room 2 nights. The first night we ate in the main dining room was pork that 80% of stayed on the plate as fat & grizzle. The 2nd I got very sick. The service was typical of people who get tipped whether it's good or not so it was lackluster. - The captain couldn't even dock the boat in the winds in Skagway. The other 2 boats probably had a good laugh as we left to another port (Haines) of 900 people with almost nothing to do. The Hammer Museum left much to be desired. - The scheduled stop at the Hubbert Glacier was bypassed. - The casino had horrible limits so I didn't play, which is ironic since they comped me to come play. - I was first in line for eggs. It took 14 minutes for her to overcook my 2 over medium eggs with the supervisor I finally flagged down. She was there every morning probably still working through the line of people that we behind me. - Blankets smelled and asked for others. - Considering we were going so slowly from port to port, I'd have preferred more time in port. The agenda could have been laid out better. - Security quizzed me each time coming back aboard about my drone which I respect. How they did it was rude and lecturing me about how I'd better not use it on board got old. -The library was only open maybe 2 hours at a time twice a day and sometimes once a day? We researched and planned all our own excursions and rented cars so we got a good feel for each of the ports. I didn't see any tours that covered enough. We did enjoy the balcony room on the starboard side going on the one way from Vancouver to Seward. Art Auctions were comparable to every other cruise. Read Less
Sail Date June 2015
Our Alaskan cruise was everything we expected it to be and more. The breath taking scenery of the inside passage is something that has to actually be seen because there is no way to adequately describe it. We were impressed by how close ... Read More
Our Alaskan cruise was everything we expected it to be and more. The breath taking scenery of the inside passage is something that has to actually be seen because there is no way to adequately describe it. We were impressed by how close we actually got to glaciers with a ship of this size. The Captain did a magnificent job of allowing all passengers views not soon to be forgotten. The ship itself was perfect for what we had intended, and that was to take in the beauty of Alaska. We had a balcony room on the starboard side of the ship for our northbound cruise which allowed us to view the expanse of Alaska from our room when not on deck doing the same. We saw our first Orca pod from our balcony during a early morning cup of coffee and that was something we will never forget. The food was good, no complaints. We had a package which allowed us to eat at the specialty restaurants and we took advantage of that. Le Bistro turned out to be our favorite specialty restaurant as we ate there 3 times. Cagney's Steak House was also a very nice restaurant as was La Cucina. Our only disappointment meal wise was the Moderno restaurant which just didn't measure up to other Brazilian style restaurants we have eaten at. Lunch fare at the main dining restaurants was very good and the service great. We ate at the buffet breakfast on a few mornings and in the main dining room for a more formal served breakfast on other days. Both were good with no complaints. The buffet breakfast was a lot more crowded and at times hard to find seating but not to the point of abandoning the meal. We both found the entertainment to be entertaining. We were not looking for broadway show caliber entertainment and found the few shows we attended to be enjoyable. We spent a lot more time enjoying the musical entertainment at the various locations throughout the ship which usually turned out to be in the numerous bars. The musical entertainment was outstanding. Our cabin was a 10th floor midship balcony with a queen size bed, sitting area, fantastic balcony with two chairs and a table and plenty of storage space for everything. Our cabin steward Felix made sure the cabin was immaculate each and every day and added a few surprises along the way. The cabin was close to all the major venues of the ship which made it very convenient. Embarkation and disembarkation was a breeze with no hassle what so ever. We used NCL for one excursion while docked in Juneau and that too went off with out a hitch. We went on the "Whale Watching Quest with Salmon Bake at Orca Point Lodge". Well worth the time and money. We saw numerous whales and wildlife and enjoyed a very good Alaskan salmon bake at the beautiful Orca Point Lodge in the middle of no where. We have cruised with NCL before and will cruise with them again. We enjoy the free style cruising atmosphere as well as the relaxed feeling of free style cruising. Our last cruise with NCL was the Hawaiian Islands and the next will be the Caribbean. Read Less
Sail Date June 2015
This was my first cruise and my last. The first three days was fine. Even when we couldn't port at Sagway. Was looking forward to a train ride! The day that the wind was blowing and raining, making the air cold. The cabin got cold in ... Read More
This was my first cruise and my last. The first three days was fine. Even when we couldn't port at Sagway. Was looking forward to a train ride! The day that the wind was blowing and raining, making the air cold. The cabin got cold in the afternoon. The thermostat was turned down to heat the room, but it did not work. We froze! For three days, the room was freezing in the afternoon. My roommate and I both got sick. Had to go to the ship's doctor Sunday morning, should have gone the day before. Because of getting sick, we could not finish our land tour. I was also disappointed of not seeing Hubbard Glacier. Decided that the ship was behind on time schedule to get to Seward. Going to Haines took up to much time and out of the way. The entertainment was nothing special. The food was mostly good. Read Less
Sail Date June 2015
We had never taken a cruise before but i'm glad we did!! We chose to go to Alaska to see the beauty and we were never disappointed. Bingo was a lot of fun. The jokes during bingo got old if you did it several times over the cruise ... Read More
We had never taken a cruise before but i'm glad we did!! We chose to go to Alaska to see the beauty and we were never disappointed. Bingo was a lot of fun. The jokes during bingo got old if you did it several times over the cruise but the crew made it a lot of fun. I spent a fair amount of time in the casino at night. The staff their were great! We had 1 disappointment where we could not visit the Hubbard Glacier due to weather. We also couldn't stop in Skagway due to the same reason but that wasn't a disappointment because we got to stop in Haines (first time for NCL) and that town made me REALLY fall in love with Alaska. Read Less
Sail Date June 2015
This was our first cruise; we chose Norwegian Cruise Line (NCL) because of the good things we heard from others and because of the reviews we read online. We talked about a cruise for 20 years, and took the plunge to honor of our 25th ... Read More
This was our first cruise; we chose Norwegian Cruise Line (NCL) because of the good things we heard from others and because of the reviews we read online. We talked about a cruise for 20 years, and took the plunge to honor of our 25th wedding anniversary. I wish I could say that it lived up to our expectations, but that would be less than accurate. The cruise ship staff were VERY attentive, with only one exception (and maybe he was tired from working a 10 or 12 hour day???) Our cabin steward, Sergio R., was outstanding and made us feel very welcome. The restaurant staff were likewise upbeat, and you have to respect that given that many of them are probably working 10 or 12 hour days. Maintenance staff were constantly painting the ship's deck, weather permitting. This made walking an unpleasant experience when the paint fumes came wafting by. Also, there was a certain place on the ship that ALWAYS smelled of sewerage when I'd walk by. The cabin was very nice, and I'm not sure what we paid for a balcony upgrade but it was probably worth it. There is nothing like being able to open a door to get fresh air. Our cabin was nice and comfortable, and I think the light rocking of the ship may have actually aided my sleep. There was only one day that we encountered rough seas. The following morning the waves had calmed so I was happy for that. Overall, The food on the buffet was good to very good; things were fresh, well prepared and usually warm to hot. I would've like to have seen more vegetables on the buffet because I am not a fruit eater. We ate only once at a specialty restaurant (the Brazilian - can't recall the specific name). Oh my goodness! It was a meat-eater's paradise. There was steak, lamb chops, grilled chicken and sausage, and all of it was cooked to perfection. I think this was a $20-$25 per person up charge and was well worth it! One thing lacking from the buffet menu was seafood, specifically steamed clams (which were served a night we were on a shore excursion) and peel and eat shrimp. Also, when clams and shrimp were served, the rice, or noodles, or what have you, way over-represented the dish. Basically, Norwegian was "stingy" with seafood. Excursions: The crew was unable to dock (due to rough seas and high winds???) at Skagway. Well, this was VERY disappointing as my wife had booked the narrow gauge railway trip as an anniversary gift for me. The ship instead docked in Haines, a VERY small town with little to see or do. (The hammer museum was very interesting and I'd recommend it to anyone who likes hand tools!) Unfortunately, we did not learn of the ferry boat from Haines to Skagway until we were getting back on the ship at the end of the day. The Norwegian staff REALLY dropped the ball on this. They should've gone into full "damage-control" mode by offering up a host of alternative excursions. In my opinion they offered very little and in fact, if we cruise again, we may not cruise with NCL, but pick their competitor. To top it off, the NCL staff skipped the second iceberg viewing due to excessive fog (and ice in the water?) This kind of added insult to injury having lost the opportunity to ride the train in Skagway. Entertainment: "Beau" from New Zealand was an EXCELLENT piano player, singer, and all-around entertainer. In terms of entertainment on the ship, he was the highlight! We caught a couple of other shows, but skipped a couple of others because the venues were crowded and the air was stuffy. Now mind you, this is not Broadway entertainment, so if you go expecting that you will be disappointed! Activities: Don't go expecting the pool to be heated; it was frigid! Unfortunately, the hot tubs were often monopolized by kids. NCL should designate at least one or two tubs as "adult only." My wife and I were both disappointed that the music was so loud on the pool deck which made casual conversation almost impossible. Be prepared for NCL to be constantly sponsoring or offering activities for an up charge for fee. Want to participate in a yoga class? It's $12 for a 45 minute session (I pay that same fee at home for a 90 minute session at home.) The art "auction" was not an auction at all because every single piece had a minimum price (Is that really how an art auction works?) Disembarkation: A breeze. While it was a bit confusing about who was in charge or where we should go, we were off the ship within 5-10 minutes or so, and our luggage arrived at the next hotel on time. Overland NCL trip: Over a 4 to 5 day period, we spent a lot of time on the bus, going from Anchorage to our final destination in Fairbanks, but Lori G. (driver) and Jane (tour guide) made this an enjoyable experience. The most disappointing part was the 7-hour bus trip through Denali park. It was nothing but trees and wilderness. Oh yeah, we did see our first Dall Sheep, but this was 4 hours into the bus ride. Honestly, I did not see a single animal, or birds for that matter, for 4 hours. It was a LONG bus ride. And to top it off, it was too cloudy to see Danali (Mt. McKinley) that day. Apparently, only 30% of tourists get to see the mountain (and you can bet they don't mention that fact on the travel brochures.) Summary: Overall, it was a good trip but not a great trip. Now mind you, it had it's great moments (e.g., seeing 4 baby Orcas, a black wolf and a brown bear, and more Bald Eagles than you can shake a stick at! Beau the piano player was very entertaining!) But, it wasn't a great trip. The food was good, fresh and tasty, but nothing "wowed" me other than the Brazilian meal, but for that we paid an up charge. We will likely cruise again, but probably will not take a Norwegian Cruise. Read Less
Sail Date June 2015
This was our first cruise and to be honest we were not 100% sure what to expect as a couple in their 30s travelling without children. What we got was a wonderful experience, throughout the ship the attention to service was generally very ... Read More
This was our first cruise and to be honest we were not 100% sure what to expect as a couple in their 30s travelling without children. What we got was a wonderful experience, throughout the ship the attention to service was generally very good. The highlight of the curise was Glacier Bay where we witnessed the power and beauty of nature. As some others have mentioned here we were unfortunate enough to be on the cruise that was unable to dock in Skagway and then unable to see the Hubbarb Glacier, both due to weather and safety. Whilst this was disappointing the crew did the best to make a bad situation better. Haines while unspectacular at least let us stretch out legs on the day we should have been in Skagway. Food was generally good although the constant hand washing reminders and silly songs did get a little annoying after a while. It gets very busy at certain times in the Garden Buffet, we therefore tended to eat our main meal in the sit down restaurant where the service was attentive and the food good. On one night we tried one of the specialist restaurants (which cost extra) and this was also very enjoyable and a bit more intimate as the dining area is that much smaller. If I had to make a couple of negative observations it would be frstly that they managed to break our suitcase on embarkation, which they replaced, but with something that didn't look that good. Secondly that sometimes information could be clearer for example we had to ask how the drinks package worked as there was no information explaining this. Read Less
Sail Date June 2015
We were to stop at 3 port's and see two glaciers , but what we really saw was two Ports on the schedule and one port almost too small to see in Haines and only one glacier. Was not happy at all. We paid good money including an up ... Read More
We were to stop at 3 port's and see two glaciers , but what we really saw was two Ports on the schedule and one port almost too small to see in Haines and only one glacier. Was not happy at all. We paid good money including an up grade to balcony and a lot for port fee and taxes. Let's not forget the increase of $12.95 per person per day fee for gratuity. Disappointed not to see the entire vacation. Read Less
Sail Date June 2015
Great chef cook and very accommodating The service was excellent We had fun and enjoyed eating with companies as served by garden buffet at Norwegian Sun. Jim welcomed us with a very warm welcome on our first day and continued ... Read More
Great chef cook and very accommodating The service was excellent We had fun and enjoyed eating with companies as served by garden buffet at Norwegian Sun. Jim welcomed us with a very warm welcome on our first day and continued great services until our last minute Thank you so much. Greatly appreciated Richard Matic for his great leadership.He is very talented,energetic,approachable and a great asset to the company. Read Less
Sail Date June 2015
Everything on the Celebrity Infinity cruise to Alaska was beyond expectations--excellent food, fabulous entertainment, wonderful room with awesome shower and balcony, and terrific staff. The choice of restaurants on board was varied ... Read More
Everything on the Celebrity Infinity cruise to Alaska was beyond expectations--excellent food, fabulous entertainment, wonderful room with awesome shower and balcony, and terrific staff. The choice of restaurants on board was varied offering everything from seafood to prime rib to gourmet Chinese. While we did try all three "extra" restaurants only one outdid the regular open restaurants which were all excellent. We never made dinner reservations and never had to wait more than 10 minutes to get into an open restaurant despite the full ship. I was overwhelmed by the entertainment: The evening musicals with a professional orchestra, talented singers and dancers, and eye popping sets and costumes; a Phillippino band that played by the outdoor pool and other musicians and singers at various venues around the ship. I was disappointed by the shopping on board and at the three ports- Hoona, Juneau and Ketchikan- as almost everything that was reasonable was made in China and not native. The ship was spotless evidenced by the efficient service staff who were everywhere. I liked the fact that the ship's staff were international from every country imaginable. Except for the odd individual they were all polite, friendly and helpful. The cruise director was exceptional with the most incredible personality--she was everywhere and always upbeat. The personal pictures taken on board were very costly. Instead of grudgingly buying 2 for $50 I would happily have bought 10 for $50 and the ship would have made the same money because the 8 I didn't take are just thrown away. I liked the individual room design in the aqua class: roomy, more than sufficient drawer and cupboard space to store clothes so we didn't have to live out of a suitcase. The sliding glass doors to the roomy balcony enabled us to keep the doors open at night to get the cool ocean breeze. The bathroom was a good size with an ultra modern fabulous rain shower complete with levelled jets. I also appreciated fresh fruit each day, a bottle of champaign on embarkation, and of course the nightly chocolate on my pillow. I would have liked one more port, perhaps Sitka which wasn't on this cruise itinerary. I would have preferred it to Hoona in Icy Strait which, other than kayaking didn't offer much. Embarking and disembarking was very smooth except for the Hoona stop where we had to take a tender to shore. The fitness offerings were enormous--indoor and outdoor pools, hot tubs, running/walking track, table tennis,and a fully equipped gym. All in all--value for money, on board activities, entertainment, dining, service and recreational fitness--this ship and cruise rate a 10 out of 10. Read Less
Sail Date June 2015
We loved this cruise! Food everywhere, main dining room, Canaletto, Pinnacle Grill, and the Lido were outstanding. Staff everywhere very friendly. We took 5 side trips and they were excellent. Our signature suite was lovely. Quite large ... Read More
We loved this cruise! Food everywhere, main dining room, Canaletto, Pinnacle Grill, and the Lido were outstanding. Staff everywhere very friendly. We took 5 side trips and they were excellent. Our signature suite was lovely. Quite large and the beds are like sleeping on clouds! McKinley Chalet was very nice, and we had a nice room in building R where you hear the stream running. Food was very good in the Main Lodge also. Take the Jeep Excursion, you will not be disappointed! I did not rate the items below we did not use. Wonderful vacation; thank you HAL! Read Less
Sail Date June 2015
So this was my third cruise, with a previous cruise on Carnival (Caribbean) and Norwegian (Greek Islands). The biggest negative of this cruise was right at the start. Embarkation was a nightmare. First we had to sit in chairs in ... Read More
So this was my third cruise, with a previous cruise on Carnival (Caribbean) and Norwegian (Greek Islands). The biggest negative of this cruise was right at the start. Embarkation was a nightmare. First we had to sit in chairs in Vancouver for like an hour. Then wait in a line in customs for another 30 min, Then wait in a line for our cruise cards for another 30 min, Then wait in a line to board the ship for another 30 min. By the time I got to my cabin I was pretty angry and annoyed. I have NEVER NEVER had it take more than like 15 min to get on a ship. This system is broken and needs fixing. Once past this ORDEAL! Our vacation got much better. We chose early standard seating, (but only made it there 2x. Our balcony cabin was gorgeous! Our steward, Cesar, was fabulous. The only thing was that being on the Aloha deck, there was a pool deck I think above us and every evening we could hear them dragging the chaise lounges around. We could also hear kids running on deck. The food in the Horizons buffet was shockingly good. MUCH better than buffet food I have had on the other cruises. The majority of the food I had in the dining room was excellent, with the striking exception of the shrimp cocktail which was an embarrassment to say the least! Like 4-5 tiny soggy ridiculous shrimp. How they could even call it a shrimp cocktail is beyond me. We ate one night in the Crown Grill steakhouse which is an extra charge and it was Amazing! One of the best steaks I have had-(I had the bone-in rib-eye) Most of the on board entertainment was good- The piano bar singer Liam Ryder was amazing, funny, talented, and real hoot. We saw him I think 3 nights on our cruise. The Cruise shows that we saw were OK- The British Invasion show was very good. The show the first night was a real stinker- there was one production number which was actually very good, but then it was followed by like 40 min of the Cruise director Frank talking about himself and his staff- I mean, who cares? 5 min- OK, but 40 min, really? It wrapped up with 10 min from a very good comic. Just cut out all the talking please! They had a naturalist on board who gave narration when we were cruising the glaciers, which was nice. Also other Alaskan -relevant people came on board, too. We did 3 excursions, which we loved. Ketchikan we did the wilderness cruise and all you can eat crab feast- fabulous! Juneau we did helicopter to Mendenhall glacier -walked on the glacier- a wonderful bucket list thing for me, and then the salmon bake. (salmon bake food was just ok , but there was a gorgeous waterfall behind it.) Skagway we did the Kroeschel wildlife refuge which was very cool, but a bit of a long haul, and I will review it more in depth separately. Be aware it's a long trip. In Whittier, debarkation was a breeze (a super contrast to embarkation) and we boarded the train for Denali, and it was a really nice train trip. We stayed at the Denali Princess property, which was nice. One night we ate at the King Salmon, where I thought the food was very overpriced and nothing special- I mean my SALMON was overcooked. The second night we walked across the road to Great Alaskan Fish and Chips which was much more reasonable, and really good. Denali itself we took the Tundra tour option, which means 8 hours in a bus. For us, there was an extended family group who through it would be a good idea to do this with very small children. I think Princess should offer options for this tour such as Adults only bus- and Family-friendly bus. By the end of the day we were all tired of hearing these kids crying. We took a bus to Fairbanks for the end of our trip, where we staying in the Bear Lodge, which is not the Princess property. It was very nice and had a free shuttle that went all around Fairbanks every hour. We went to the Museum of the North which was very nice and interesting. We had dinner in downtown Fairbanks, which was in need of urban re-development. The next day we had an excursion on a Riverboat in the morning and to a Gold Dredge in the afternoon, Both were relaxing and interesting. Then we flew home in the AM. Read Less
Sail Date June 2015
We were lucky enough to get an upgrade to a Neptune suite. This was wonderful! The girls in the lounge were the best as well as our cabin stewards. We loved the option of breakfast in the Pinnacle Grill. Laundry services were much ... Read More
We were lucky enough to get an upgrade to a Neptune suite. This was wonderful! The girls in the lounge were the best as well as our cabin stewards. We loved the option of breakfast in the Pinnacle Grill. Laundry services were much appreciated . I am prone to seasickness and must say no problem at all. We were midship which I think definitely helped. Took meclizine anyway, just wanted to be safe! Pinnacle Grill was excellent and we even enjoyed Canneletto, which doesn't get the best reviews! Main dining room waiters were excellent but didn't enjoy all food choices. Entertainment was excellent as well! Embarkation in Vancouver went well but disembarkation was a bit of a mess! Long line but finally added agents which sped things up! Arrived at Canada Place around 10:30 which seemed to be perfect! Took train from YVR with no problems at all, plenty of room for our luggage which had been a concern! Excursions were all great! The train in Skagway was our fave! Sad day in Ketchikan, with the Westerdam tragedy! All in all a great trip and loved the a Noordam! Read Less
Sail Date June 2015
This was our second cruise on Princess and last year we sailed with Celebrity. Pros: Embarkation went smoothly at Vancouver except for US Customs. Disembarkation at each port & the final stop at Whittier was excellent; certainly ... Read More
This was our second cruise on Princess and last year we sailed with Celebrity. Pros: Embarkation went smoothly at Vancouver except for US Customs. Disembarkation at each port & the final stop at Whittier was excellent; certainly more efficient than Celebrity. Entertainment & the venues were wonderful. Lots of various venues & plenty of room for patrons. The piano player & singer in Crooners was great & most nights it was standing room only to listen to him. Celebrity need to address their entertainment & especially the lack of venues & their size. Food in the buffet was not varied or fresh enough for us but was certainly eatable. (The buffet on Celebrity is a big plus.) The Dining room meals were fine & the speciality restaurant the 'CrabShack' was beautiful & very filling even though a fee was charged. Service overall was very good particularly with mobile impaired guests although our cabin steward was lacking in service compared to our other 2 cruises. Cons: Price of tours though the ship are expensive & generally can be purchased a lot cheaper at each port you attend, although due to four ships being in at once some tours were sold out. Smoking in the Casino; they certainly missed out on my money. The cabin was reasonable but the bathroom/shower is way to small. This need to be addressed in future ships for this line. Tipping is an issue: a flat charge for each guest per day & then added on the price of drinks. Please one or the other or leave it to the guest discretion. We also did a land tour from Whittier to Kenai/Mt Mckinley/Denali & Fairbanks Our overall impression is don't. It was merely transportation from one stop to another no meals included & you stay at Princess resorts where you cannot purchase other meals the exception Denali. Overall Princess provide a good product reasonably priced and we would sail with them again. Read Less
Sail Date June 2015
First please let me start off with the pros- nice room layout, fast disembarkation, and...(still thinking...) Now the cons - (I'm not the super picky type, I'd let go lots of minor dissatisfactions and only mention what ... Read More
First please let me start off with the pros- nice room layout, fast disembarkation, and...(still thinking...) Now the cons - (I'm not the super picky type, I'd let go lots of minor dissatisfactions and only mention what bothered me the most.) 1) DO NOT stay on deck 5. Most rooms on deck 5 are straight underneath the casino and we got woken up by noisy heavy chair moving on the ceiling after midnight. This could be easily avoided if the staff paid some attention and tried to be considerate. But NO, they DIDN'T. We called the front desk one night and the guy who answered the phone said he knew about this as we were not the only one who complained, and he would talk to the manager of the casino. But the situation didn't improve, and the night before the disembarkation the noise was so loud that we truly believed the casino staff did it on purpose, probably as a revenge for our complaint. Losing sleep is the last thing you want on a cruise. You'll lose all the energy to enjoy your vacation. 2) The food in Horizon Court was very disappointing. 3) When we docked in Ketchikan, the Grand Princess was assigned the AJ dock which is the farthest to the city. It's about 20 minutes' walk or 1 minute shuttle ride. We didn't need the ride but lots of other elderly passengers did. While passengers from other cruise lines could walk straight into the city as their ships docked right downtown, Grand Princess charged $3 for the 1 minute shuttle. I don't think it's right to charge for the shuttle since the ship got the worse docking spot and the cruise company should compensate by providing free shuttle. It's not a lot of money but it's a matter of Princess getting greedy to squeeze for bits and pieces, which is disgraceful. 4) The entertainment shows were so so. 5) Never seen a ship focusing so much on luring passengers to buy over-priced and useless jewelries. The Grand Princess cooperates with many jewelry stores on shore and gets commission off the sales. 6) For anyone who's interested in taking the White Pass train ride in Skagway, there's no need to book shore excursion on board- simply walk to the train station in the city, buy your ticket and hop on the train, it's the same train ride and you'll save some money. Read Less
Sail Date June 2015
We flew into Vancouver a day early so we wouldn't be rushed when we boarded the ship. Getting onboard was a breeze. However, getting our luggage delivered to our room was a nightmare. We noticed everyone on our hall received their ... Read More
We flew into Vancouver a day early so we wouldn't be rushed when we boarded the ship. Getting onboard was a breeze. However, getting our luggage delivered to our room was a nightmare. We noticed everyone on our hall received their bags outside their rooms except us. I asked at least three different crew members to check on it. Not one of them bothered to report back to me. We had an 8:30 dinner time at at 7:00 we still had not received our luggage. Finally, I saw an official looking crew member on the hall - wearing a full dress uniform- and inquired about our luggage. He wrote down my cabin number and left to check on it. He promptly returned with all our bags in tow with another crew member assisting. We were rushed to get showered and dressed in time for dinner. That was not how I wanted to start off my expensive cruise vacation. We paid for the unlimited pass to the Persian Garden. Robes were small in my opinion and not very soft. Persian Garden spas were nice. Really enjoyed them. Cabin was spacious with plenty of storage and nice sized veranda for outside viewing. Weather was great for outside sitting. However, we had to ask our cabin attendant several times for additional shampoo, bath soap, etc. They only put one little sample size bottle in the shower for both of us to use. We also often found left over dirty glasses and desert cups after the room had been cleaned that they failed to remove. Main dining room food was good - portions were small. Husband ordered salmon entree and received a piece the size of a sardine. Deserts were also small so we often ordered two. After all, we were on vacation and wanted to try a variety of items. Waiters often looked smug if you ordered some variation from the menu. They also often forgot items like salads, condiments, etc. The ship itself was beautiful and clean. Pools and hot tub spas were very nice and well attended. Ocean Cafe buffet was oddly laid out - very long from start to finish with breaks between stations. Not enough seating during peak dining times. Food on buffet was tasty. Room service breakfast was hit and miss. Sometimes it arrived cold. They also left off a few selected items on a couple of orders. Ship entertainment was excellent. Loved the theater shows. Beverages were delish! Lots of onboard activities that we enjoyed - wine tasting, martini bar, galley tour. Bingo was expensive! Read Less
Sail Date June 2015
Millennium is elegant and clean. I loved my Agua Class Balcony and the staff could not have been more welcoming and friendly. This was my first time to Alaksa and on Celeberty. I would have given them a perfect score but I wish they would ... Read More
Millennium is elegant and clean. I loved my Agua Class Balcony and the staff could not have been more welcoming and friendly. This was my first time to Alaksa and on Celeberty. I would have given them a perfect score but I wish they would have had more of a variety on their menu. We were assigned to Blue as our dinning room but we ventured out to the Metropolitan and I enjoyed the food there as well. We also paid to eat at the Olymic and that was wonderful we ended eating there another night. I have been on Disney , Carnival and Norwegian, there is something I like about each of these cruise lines but I have to say that Celeberty is cruising with no drama if you have experienced this on a cruises before then you no what I am talking about. I also had a 4 day post cruise land tour. The service was phenomenal all our luggage was taken care of and the hotels we stayed in we're just as classy as the ship . The entertainment at night on the ship was top notch we watched dancers from all over and a couple from Russia that we came back night after night to see what they were going to wow us with each night. I would cruise with Celebery again and probably will soon in the near future. Read Less
Sail Date June 2015
Our cruise was a 14 days back to back starting from Vancouver. To keep it simple, everything went well for us, great service, good weather, and, awesome entertainments and, lot of foods. We had a balcony on the way up and an inside cabin ... Read More
Our cruise was a 14 days back to back starting from Vancouver. To keep it simple, everything went well for us, great service, good weather, and, awesome entertainments and, lot of foods. We had a balcony on the way up and an inside cabin (our first) coming back. Our balcony (6082) was on the right side (starboard) of the ship. The advantage of that is when we are north ward, we could see sunrise and sunset in our balcony which is great for photography (I am one of those who have few lens and trying to do fancy photo). However, with balcony, I found myself stay in our room a lot and not walking the ship as much. For inside room. we were less affected by the long daylight (20 hours in June) which could cause some sleeping problem. The upside was that I have to walk in the walking deck a lot looking for close up whale photos. Food that I like: in Olympic retaurant, crab meat parfait, venison and rack of lamb. For evening regular dining room, beef tournedo ( very tender). apple and pear salad, and salmon confit. For buffet (fresh pizza right out of oven pair with a big chunk of sweet pineapple.) Sushi and Miso soup during dinner time (a great escape from having to dress up for dinner). Whale sighting. I walk around deck 4 in the morning of 5am and saw some close up whales within Icy Strait. Also there was a resident whale name Fredrick in Icy strait point. I saw him coming up on the beach near the tendering dock on 6am and then work his way to the town and doing a cirle back to the dock during the morning then disappear in the afternoon. Eagle sighting. in every port, the eagles would check out the ship as it arrived. If you use binocular, look for a gulf size white dot within the forest, that would be an eagle sitting on the tree. All the ports are very walkable. Kitchiken (walk along the Creek street to the salmon hatchery, the salmon was late arrival this year and no salmon was seen in the creek for us in June). For Juneau, from the dock to the trail head to Mt Robert check the town map available from the ship or tour info), check out the historic houses and church which are free. We did the one for Judge Wickershaw, the keeper was so friendy and chatty. For Skagway, we walked pass the town to the cemetry and the waterfall. I think that there is a shuttle for those who don't like to walk. For Seward, we found a $10 shuttle service to a glacier (Exit Glacier) not far away from the dock (behind the bike rental where a bunch old trains turn offices). For entertainment, the ship's production team does a fantastic shows (in my oppinion, Celebrity have the best shows). We were lucky to have a Russian couple ( Alan and Reva( an olympic gold metalist)) performaning unbelievable stunts. A special singing group (Savanna Jack) who could turn most of old age(70+) and tired (from excursion) audiences into a cheering and dancing crowd. Standing ovations!! For us, our secret to a happy cruise was never put up a high expectation and let the events surprise us and never abuse our previlages. For those who waste food and expect Royal service would surely be unhappy, not just the cruise, and in life as well. I saw one fellow got upset because the buffet server could not answer his question whether the mustard was from USA or Canada. Read Less
Sail Date June 2015
We chose this cruise as our grand kids live on the West Coast and it was the only one sailing in school holidays. We had been to Alaska before so knew there would be enough "adult" interest whilst the kids enjoyed the clubs. The ... Read More
We chose this cruise as our grand kids live on the West Coast and it was the only one sailing in school holidays. We had been to Alaska before so knew there would be enough "adult" interest whilst the kids enjoyed the clubs. The ship itself was a pleasant surprise, Art Deco style and many luxury features, it has been very well maintained considering it is 16 years old. (Much better than QM2 which was our last cruise,we normally go Celebrity and have high expectations). The entertain was second to none, the shows are outstanding, much better than any other we have seen on board. The children liked the clubs and loved meeting the characters without having to line up for hours. The live music is a little limited, good musicians, but we are told Disney will only hire duos, so we missed having full bands. They spend the wages on the singers and dancers which we reckon number 22, a big and talented group. Dining rotates nightly between the 3 restaurants, we thought Tritons was much better than either Animators Palate or Parrots Cay. It's not fine Dining, but the staff were excellent and tried hard to please, but the quality lacked something compared to our other cruise dining experiences. Staterooms are good although sleeping 3 feels a little crowded. They have put in extra storage but that makes circulation space tight. Having a separate shower room from the toilet is really good for family occupation, well done Disney for thinking that one out. The shower is a half bath which is probably good for those with very young children who wouldn't want the shower. Embarkation & disembarkation was smooth but the taxi line at Vancouver port was very long, there just were not enough taxis to cope. Overall a good cruise provided you like Disney's style of entertainment. Read Less
Sail Date June 2015
We have previously cruised on Norwegian (twice), and have always enjoyed their "freestyle" cruising, so were uneasy when our travel agent booked us with Princess for the first leg of our 3-week trip to Alaska (two cruises, north ... Read More
We have previously cruised on Norwegian (twice), and have always enjoyed their "freestyle" cruising, so were uneasy when our travel agent booked us with Princess for the first leg of our 3-week trip to Alaska (two cruises, north and south, the latter with Norwegian, and one land tour of Denali National Park with Norwegian). However, our concerns were unfounded, as we really enjoyed ourselves and didn't find the "traditional" dining on Pacific Princess too cumbersome (although we chose to use the buffet for two nights to avoid the formal dinners). The entertainment was quite good; the rooms were comfortable and well maintained; our room steward was extremely kind and friendly; our waiter in the dining room was friendly and funny; the smaller size of the Pacific Princess made it easy to get around. Their library was awesome (best we've ever seen, where we checked out books on the honor system and could read quietly there or take the book back to our stateroom). We especially enjoyed the talks by the rangers, the Iditarod champion's talk, and the wine-tasting event. We enjoyed each of the three shore excursions we took, but found the one in Ketchikan especially rewarding: a boat tour called Lightouse, Totems and Eagles, with Capt. Rob Holston. He and his crew of two, plus his adorable dog (Greta? Gretchen?) were just great, and they served up humor, history, and a delicious salmon spread on crackers. Read Less
Sail Date June 2015
This cruise was quite expensive. Given that, I expected much more. We are not first time cruisers -- have been on NCL, Oceania and Princess -- probably cruised more than 10 times. Given the price of this cruise, I expected much more. ... Read More
This cruise was quite expensive. Given that, I expected much more. We are not first time cruisers -- have been on NCL, Oceania and Princess -- probably cruised more than 10 times. Given the price of this cruise, I expected much more. Here are my issues: 1) Food was just plain awful Nothing tasted good -- it was barely okay. One day I had the hamburger and it was dry shoe leather. It was so awful I did not eat it. My husband ordered a hamburger from a kiosk near the swimming pool and he asked for a cheeseburger -- so they give him this piece of burnt, dry meat and slap a piece of cold cheese on it. Totally inedible! Besides the hamburger, the other food was just not tasty and as I said, barely edible. 2) Variety of food for kids was not good. Everyday they would have mac and cheese or some kind of pasta. We travelled with our grandkids who are 2 and 5 and our daughter and her husband. Kids after a few days were tired of the food as well. 3) Embarkation was sooooooo bad. They ordered us to have breakfast at 7 am and after that we were not allowed back into our cabins. (They wanted us OUT). So, you have a few thousand people standing in halls and stairwells waiting to be called to disembark. We felt like refugees! Disney should take note that you are as good as your last act -- this certainly left me astounded as to the bad service and remember we have luggage and kids with us. Why not assign a place for waiting for each cabin, so that everyone gets a seat to be called? This was totally unacceptable and certainly not kid or adult friendly. It felt like after we paid our bills, it was "Get out Now"!! Read Less
Sail Date June 2015
This cruise is great for all the children that loves everything about Disney, however for the price, I rather be in a Oceanic cruise. The positives are that the entertainment is better than most cruises. You get to see all the Disney ... Read More
This cruise is great for all the children that loves everything about Disney, however for the price, I rather be in a Oceanic cruise. The positives are that the entertainment is better than most cruises. You get to see all the Disney movies, including first run features. There are plenty of things to entertain the kids. The negatives are that there are no variety in the foods, For kids - mac and cheese and chicken strips and hamburger are offer. But in seven days it get dulls. The foods are like a diner, nothing special and never hot. I got much better food from Princess, RCL and NCL. I would not dare compare it to Oceanic. The wine selection is limited and four times they could not give me the wines I wanted. The cruise is pricey and I did not experience anything that justified it, other than it is a Disney. Diembarkation is hell, breakfast at 7:00am and then wait in the halls for over one and 1/2 hours with the 3,000 passenger to get off. Much better experience in Oceanic. Since I would pay the same, why would I go to Disney? The cabin is nice and I like the two bathrooms, splitting the toilet with the shower. We have a deck in the back. It was nice and the captain did a great job of driving the ship. There was not time that we felt any rough seas. We did not take any shore excursions, since we have been to Alaska before and have done many of the excursions. However they were pricey. My son-in-law with his two kids, spend over $2200. This includes tips for 4 persons. Overall, I would not recommend this cruise, since you can get more from other cruises. If you are a Disney cult member that it is for you. Read Less
Sail Date June 2015
I am not quibbling about Alaska. Alaska was lovely, and I am delighted to have had a chance to experience some of it! This review is solely about the cruise itself. Ever since cruising to Canada on the Veendam, I'd been looking ... Read More
I am not quibbling about Alaska. Alaska was lovely, and I am delighted to have had a chance to experience some of it! This review is solely about the cruise itself. Ever since cruising to Canada on the Veendam, I'd been looking forward to this. The Veendam was amazing! I could hardly wait to have a similar experience, but with ALASKA! Unfortunately, it was not to be, mostly because of the Zaandam's staff. While the Veendam's staff was attentive and proactive, the Zaandam's staff did a reasonably professional job, mostly, but were going through the motions. One had to nag them for service. The waiters regularly delivered the wrong dishes to people; sometimes it seemed like they ignored our orders and just distributed dishes at random. The cabin attendants routinely ignored "Service, please" tags, often for hours. And the real crowning glory was when our toilet failed at round midnight. For two solid hours the front desk assured us that someone would be up promptly, when we nagged repeatedly. At a bit after 2 a guy showed up, with a tool. I heard his tool clanking in the bowl, then a flush, then more clanking, then another few flushes... And THEN he had the gall to tell me that there was never anything wrong with the toilet, I just hadn't bothered to flush it. Um, no. I would not be awake at 2 am when I wanted to crash at midnight if *I* had been able to do anything about the toilet. Very offensive. The front desk did comp us a bottle of wine, but that hardly made up for 2 hours of anxiety rather than sleep, and an insult at the end. Read Less
Sail Date June 2015

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