2 Valencia Repositioning Cruise Reviews

We spent a good week because the family company we had was great, but the service on the cruise is better. I have been to other shipping companies and this was the first time with MSC and I think some services are better. To start the ... Read More
We spent a good week because the family company we had was great, but the service on the cruise is better. I have been to other shipping companies and this was the first time with MSC and I think some services are better. To start the tour service, I think they should take care of the explanations of the excursions to the clients, they do not give enough information. The dinners are very monotonous, there is no animation of any kind, for example, dinner of the captain and the captain? He does not come to dinner, you go to take a picture with him .. it should be him who comes to see his customers. Dinner in white ... And ...? if .. people wear white And ...? I do not see animation or support on the part of the waiters and so all the nights ... The animation for the day a little loose ... the daytime entertainers do not look for customers, they do not encourage them to go out and participate ... they are not animations that encourage them to participate. We took a person with a wheelchair, we received in the cabin a letter so that any help we needed to call a number and ask for a person and after three days calling and complaining at the reception, we are still waiting for us to be called and we were asked to apologize at least, because no one picked up the phone and the time we got it they answered us in English (we are Spanish) and they told us that there was nobody that could attend to us and they hung up the phone. We complained at the reception and until today ... without solution, thanks to which between us we could find solution, but not thanks to the supposedly special attention that had that person on board by the circumstance of going in wheelchair. Cruise in size, visually huge and where they take care of the boat a lot, but not the customers, appearance of luxury and seriousness that you need to make the customer feel comfortable. The cabin very nice, size and cleanliness, the life that gives the balcony is amazing. I will return and continue to cruise, but with other companies as before, with companies that take care of their customers. Read Less
Sail Date May 2017
I chose this cruise for its destination and because the previous MSC experience a year before was excellent on MSC Opera. In comparison with, this one was worse. Too much Brazilian oriented music and activities. I missed more latin ... Read More
I chose this cruise for its destination and because the previous MSC experience a year before was excellent on MSC Opera. In comparison with, this one was worse. Too much Brazilian oriented music and activities. I missed more latin dàncing songs played by the bands onboard and more animated music. Dancing teachers excellent. Special thanks to the Brazilian group Danilo, Vinicius, Aline and Karen. They really made me feel a bit more at home. I missed sense of a United group within passengers, maybe because the most of them were Brazilian and rested together. Service staff very correct, except one or two, but not very much interested in creating a family and close relationship with passengers. Decoration was excellent, specially swaroski steps. Luckily I found an animation person who I met on my previous MSC Opera cruise. She is great in her job and very friendly. Her name Sara, from Morocco. Read Less
Sail Date November 2016

Find a Cruise

Easily compare prices from multiple sites with one click