3 Ushuaia (Tierra del Fuego) Luxury Cruise Reviews

Aside from major customer service issues... number one complaint was the food. Many passengers complained about the food. It was truly shockingly bad. Food was under cooked, over cooked, generally inedible. They served leftover tuna ... Read More
Aside from major customer service issues... number one complaint was the food. Many passengers complained about the food. It was truly shockingly bad. Food was under cooked, over cooked, generally inedible. They served leftover tuna steaks that were shriveled and tough. They served undercooked halibut that was slimy. IT WAS BAD. Couldn't even drink the coffee. It was bitter or burnt - they could not make a proper latte - only tried that a couple times. Truly for the price which was about 43K - this company should be ashamed of themselves. Ashamed. Don't spend so much money and go on a boat that has decent food! We suffered through this for 17 days, as did our fellow passengers. Every single meal and bar conversation had a gripe and complainer about the food. This is inexcusable. I have had better meals in hospitals and airports and from street vendors. This is no exaggeration. Stay away from this boat. The captain was great. One of the naturalists was great. The waiters great. Housekeeping great. The landings were good. One in particular even exceptional. But none of it made up for the food. Would not recommend this boat at all. Read Less
Sail Date December 2017
I’ll start this review so that readers have an understanding of my background: late 30s couple, travel 3 months of the year, and have done over 100 cruises in my lifetime. I can enjoy the finer things in life as well as an outdoor BBQ in ... Read More
I’ll start this review so that readers have an understanding of my background: late 30s couple, travel 3 months of the year, and have done over 100 cruises in my lifetime. I can enjoy the finer things in life as well as an outdoor BBQ in Texas that’s a dive. This was our second Silver Seas Cruise and I think if you are spending the kind of money we just did ($30k for the two of us for Antarctica) you expect things to reflect that cost, when they don’t, there is a disconnect. We had a "French balcony" room which essentially is the higher end of the rooms, only 20 on the ship. Here are some highlights of my thoughts on this cruise: 1) The ship looks like its 25 plus years old, it has aged and I was shocked to find out it was built in 2008 2) The stateroom beds are horrific, imagine sleeping with a crease down the center in two small beds, and invest in a mattress top. The closet space was far too small for cruises like this where you have winter clothes and the TV had 4 channels, yes 4. Fox News, BBC, a French news station, and CNN. Really? 4 channels on a cruise ship with no entertainment, no casino, nothing to do? 3) The food was HORRENDOUS. We have sailed NCL, RCCL, Celebrity, and yes even Carnival has more variety than this ship. I get it, you are in Antarctica, but that’s no excuse for the lack of variety or quality of food. Dinner menu every night was "a steak that really wasn’t a steak, but cuts of a strip in a sauce, lamb, fish filets like the ones you could find on Golden Corral Buffet, and a vegetarian menu. That’s it. And believe me plenty of other passengers were not happy with this. For the money they charge it is a DISGRACE. Even the ice cream was bad. 4) The most annoying part of the cruise was the expedition team leader, this woman found it necessary to come on the loud speakers at 6am, YES 6am and 7 am on numerous days where the first landing or excursion wasn’t for 2 hours. She would come on and let you know that breakfast was being served and remind you that the first expedition would be in 90 minutes. I am sorry, but they had briefings each and every night to let you know this and on top of that it would come the night before in your daily itinerary. Getting woken up at 6am by someone on a loud speaker you couldn’t turn off right above your bed was downright ignorant. The ships staff was amazing with details and service, but it doesn’t make up for the issues above. I would NOT recommend booking with this at all, it doesn’t live up to the Silver Seas name.   Read Less
Sail Date February 2014
Antarctica is a once in a lifetime opportunity. It is amazing, beautiful, breathtaking. Hurtigruten represents unprofessionalism and poor service. This is very frustrating for such an expensive undertaking ($15,000 plus) Example #1 --- ... Read More
Antarctica is a once in a lifetime opportunity. It is amazing, beautiful, breathtaking. Hurtigruten represents unprofessionalism and poor service. This is very frustrating for such an expensive undertaking ($15,000 plus) Example #1 --- Hurtigruten books airline ticket for the wrong day for my father. It is bizarre that Hurtigruten can not follow their own agenda that they created. Example #2 --- Hurtigruten provides a single bed for my father and I. i love my Dad, but really would like two beds. Example #3 --- I write Rolf Logan, Director of sales a letter sharing with him my experience. He never responds. This is an example of the apple not falling far from the tree. If the executives do not care about their customers, you shouldn't be surprised that lower leverl employees to not excel at service. Example #4 --- Despite all this, I was attempting to book a cruise with Hurtigruten to Norway for June. After two weeks of emailing the staff, I decided to sign up with Celebrity for another location. Hurtigruten's staff would take sometime 5 days to respond to emails, provide incorrect information, or simply ignore questions. Antartica is a must see. The variable is the serivice provided by the cruise line. Please do not depend on Hurtigruten. Read Less
Sail Date November 2009

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