This was our fourth Viking cruise but first expedition with our earlier experiences being river cruises. I would give the river cruises the highest possible rating which might be why this cruise did not live up to our expectations. First, the air transportation provided by Viking was abysmal. The flights involved many seemingly extra connections and in Chile, couples did not get seats next to ...
The pre-planning for this trip was a nightmare. They changed my outbound and return flights 3 times, gave me an 11 hr layover, and then changed my flights the day before I was supposed to leave, so I lost all my seat upgrades; And they refused to accommodate my request for the upgrades on the new flights. They treated me like I was stupid when I asked questions about meeting guides at airports ...
Thank you, Ischills, for sharing your experience with us. Your kind words about our onboard staff, particularly towards the individuals who stood out to you, are truly a testament to their...
We’ve taken 10 cruises, the last five with Viking. We have only taken Viking in the last several years due to their overall excellence. We just returned from the Antarctic Explorer Cruise and this was not what we have come to expect from Viking. Our initial itinerary was change from when we boarded the ship. The six days in Antarctica called for zodiac landings; however, our destinations changed, ...
This is our third Viking cruise. We were very pleased with the first two but a little disappointed this time.
Firstly, it is Antarctica expedition but the ship didn’t even reach the Antarctic circle. Most of the guests would probably not know that. The ship cruises around Antarctic peninsula where it is so close to the Antarctic Circle. It would be much greater psychologically for the guests ...
We appreciate you sharing your experience, Y580818. Thank you for the kind words about our staff and crew, it is truly a testament to their hard work! Although we regret to hear of your...
Trip of a lifetime at a suitable time to a magical place on a comfortable ship.
Unfortunately the ship had been damaged and required repairs in dry dock. We were not informed that there were MAJOR changes until a few days before departure. Some passengers found out about changes on arrival for departure.
Communication throughout the whole process was almost non existent and totally in ...
This was the Chilean Fjords Cruise starting in Buenos Aires, Ushuaia to Santiago. Sadly after just a couple of days on board Covid closed all the Chilean and Argentina Ports, which meant diversion to the Falklands, and a repatriation flight home to UK. In short we spent 14 days on board, mostly circling around port Stanley, being fed and watered, but only made two short excursions before the ...
We selected the Abercrombie and Kent-Ponant cruise to Antarctica, South Georgia and the Falklands for its relatively small size - 170 passengers - and the reputation of the expeditionary staff.
The expeditions were excellent and the lectures were quite good with the exception of some inappropriate, disparaging remarks about our president and an Al Gore-glorifying, climate change zealot of a ...
We were going to Antarctica, so it really was all about the expedition. I will say without question, that part of the cruise was exceptional. The Expedition Leader was experienced, engaging, fun and educated. His team was extensive, young and enthusiastic - exceptionally well educated, anxious to engage and share information and experiences and talented in helping you to get the most out of each ...
Christmas and New Year in Southern Lands
From December 20th 2018 to January 05th 2019
After reading information on your site about other travelers' experiences we felt that we should share our experience of traveling with Ponant.
1. The issues began before we boarded the ship.
We live in Perth, West Australia and booked a pre-cruise tour to Patagonia with Ponant and also the cruise ...
I chose Ponant to travel to the Antarctic as it offered the longest amount time that I would be on board. And I really liked the pleasant look and design of the Ponant vessels.
I was also impressed with the locations that we were intending to visit.
But unfortunately things happened that was well below satisfactory. And the voyage ended up almost being a total disaster.
The ship had been ...