This was our fourth cruise on American Cruise Lines. We've also sailed on Cunard, Viking, Celebrity, and Princess. The quality on ACL beats all the others in every way. The service is more personalized and caring, the food is better, and the ships are more comfortable. We were on Viking in France in May and although nice, Viking is clearly a notch lower. One great feature on ACL is the ...
We had FCC to use so picked a fun and relaxing cruise and we were pleasantly surprised by the gorgeous weather and fabulous crew.. Vancouver and Victoria were so beautiful, and had great time in San Francisco. The crew was amazing. Everyone was so friendly and caring and it showed. Really made you feel appreciated and special. I think everyone was just so happy to be back to more regular cruising ...
It was a scene out of Downton Abbey when the titled owners arrived home after a long absence; all the American Cruise Lines crew and staff were lined up to welcome us on board the American Spirit. Though there was one major difference between the AC staff and the Downton Abbey staff, all the AC personnel were smiling. The employees of AC were extremely happy and pleasant people to be around, ...
From the beginning a Disaster
Boarding through a dirty port gangway
Very weak welcome aboard
Dirty Boat
Sparse crew
Boat broke did not go for two days
Food awful and cold
Bars terrible
Only 3 not open most of the time
Only two bartenders
Dirty glasses everywhere
food, dirt on decks
Cigarettes' buts on floor
Housekeeper sporadic
Ports ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi cmichaelcornely! We are disappointed to hear that you found many parts of the sailing disappointing. We have passed your feedback along to our team....
This was a bucket list holiday for my husband and I travelling from Minneapolis, Minnesota to New Orleans. We paid over £6000 each for a 14 day holiday - a majority of Americans paid $20,000 per cabin.
We travelled from Redwing Minneapolis to New Orleans in an inside cabin. This was the cheapest cabin available. Our holiday started on 12th September and ended 26th September 2022.
The weather ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Fesey! Thank you taking the time to leave a review. We are disappointed to hear about the problems with staff, food, and cancellations. We will pass the feedback along to our team....
This was my first time on American Cruise Lines. We wanted to see some of New England. We flew into Providence, RI and stayed at the cruise line recommended Hotel. The hotel was overpriced and not helpful about what to do in Providence. The cruise line had a welcome package, but no information about Providence. We missed a great Italian restaurant area that we did not find out about until the next ...
I live in Florida so cool weather options are always great in summer. I had been to the area before and loved it, so this cruise was a great way to see the San Juan Islands. I have cruised on American CruiseLine several times before and love the intimacy of a small ship. There were less than 100 passengers. Every one of the stops were fabulous. Friday Harbor, Paulsbo and Port Angeles were my ...
When we booked our Pearl Seas cruise in March of 2022 the latest reviews were dated before the pandemic and, while they were mixed, there were several 5* ratings so we thought we’d give it a try. I checked back before our August sailing date and found nothing but negative comments. So, we prepared ourselves to be disappointed. Fortunately, our reality was very different.
We were pleased that ...
This was a cruise of the New England Islands. We were excited to see these islands and they were beautiful.
The stops were typical of small town New England coastal life. It was interesting to see how the very rich live.
We chose American Cruise Lines because our previous experience with ACL on the Columbia River was great.
Of course that was before the pandemic. Perhaps, that ...
We picked this cruise because we'd never been to the New England Islands. The brochure said Providence to Providence. But the dock in Providence was damaged last year and American Cruise Lines is using a very unattractive dock in an industrial area of Fall River. A 40 minute bus ride away. That was just the beginning of problems. We embarked on a Saturday. Our bathroom fan screeched. It ...