From the beginning a Disaster
Boarding through a dirty port gangway
Very weak welcome aboard
Boat broke did not go for two days
Food awful and cold
Only 3 not open most of the time
Only two bartenders
Dirty glasses everywhere
food, dirt on decks
Cigarettes' buts on floor
Currently sailing on the recently refurbished American West. Saw previous negative reviews and was hesitant, but cruise line said it was being fully refurbished. It is lovely! Definitely has the charm of an old-fashioned paddle wheel boat. Carpets, furnishings, furniture, linens, shower curtain… are all very nice. Exceeded our expectations! All staff members have gone above and beyond to meet any ...
We booked the May 30th Alaska cruise first, then added the May 23rd Coastal afterward. We occupied Caribe 510 for the Alaska leg, then added the forward leg when cabin E632 became available at a favorable price.
Preparation: Six new items had to be addresses by us, having never cruised on a Medallion equip ship. The new software was kludgy with more than a few redo's on our schedule weeks ...
This cruise was booked in 2019 for sailing in 2020, but eventually we did it in April 2022. New Orleans to Memphis.
Check in at the Hilton Riverside the day before, plus Covid test, was straightforward. We did not stay at the Hilton, but on departure day made our way to the Hilton by cab. We had booked the pre-cruise excursion, which was excellent. Amusing and informative guide for a 4 hour ...
No wi Fi
Exposed passengers to grave danger on Bus excursion to Mt St Helen. Stuck in snow and had to back down mountain. bus was dangerously close to guard rail (12") to going over mountain and a several thousand foot clear drop.
Left a 81 yr old passenger at a unmanned excursion stop. He had to walk 2 miles to highway and call 911 for help.
Heating system did not work. ship ...
I've never been to the Northwest USA before and this was the perfect way to see it!
I loved the excursions. The busses were upscale and everything was so organized. I also enjoyed all the beautiful River Views as we went from one place to another. The Marine Museum in Astoria was fantastic. I have also never seen the type of hotel we toured.,
The staff on the cruise was GREAT and the ...
We selected to cruise the Great Rivers of Florida for several reasons.
We liked the time of year, the ports we were visiting, the size of the ship and our expectations with American Cruise Lines as we have sailed with them before.
The embarkation process was simple. The ship was docked directly across the street from a parking garage, making it simple to get from the car to the ship.
We had previously done the New England Island cruise several years back, and were just thrilled with our experience. The service and the food were both exceptional!
Fast forward to this cruise. No comparison whatsoever. The food was mediocre at best. We ate off the ship several times. These cruises are very pricy, and to be served Smoking Loon wine was a joke. Unlike the first cruise where ...
This was our first time on an American Cruise Lines voyage. The company came highly recommended, but we were very disappointed. The ship had been renovated with new furnishings, so looked very nice. The crew quarters were still under renovation, so the staff and crew shared the guest quarters, including the lounges. This made for a very unprofessional atmosphere. Housekeeping in our room was ...
We chose this cruise because it as over New Years & we had credits or "cruise vouchers" we had to use, we could not get a refund. The population of the ship was mostly senior citizens many with walkers, canes& wheelchairs. There was one elevator which had the capacity of 2 people & it worked slowly & poorly. In all the public areas there was only ONE restroom. The cleaning staff & the kitchen ...