This was our fourth cruise on American Cruise Lines. We've also sailed on Cunard, Viking, Celebrity, and Princess. The quality on ACL beats all the others in every way. The service is more personalized and caring, the food is better, and the ships are more comfortable. We were on Viking in France in May and although nice, Viking is clearly a notch lower. One great feature on ACL is the ...
From the beginning a Disaster
Boarding through a dirty port gangway
Very weak welcome aboard
Dirty Boat
Sparse crew
Boat broke did not go for two days
Food awful and cold
Bars terrible
Only 3 not open most of the time
Only two bartenders
Dirty glasses everywhere
food, dirt on decks
Cigarettes' buts on floor
Housekeeper sporadic
Ports ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi cmichaelcornely! We are disappointed to hear that you found many parts of the sailing disappointing. We have passed your feedback along to our team....
This was a bucket list holiday for my husband and I travelling from Minneapolis, Minnesota to New Orleans. We paid over £6000 each for a 14 day holiday - a majority of Americans paid $20,000 per cabin.
We travelled from Redwing Minneapolis to New Orleans in an inside cabin. This was the cheapest cabin available. Our holiday started on 12th September and ended 26th September 2022.
The weather ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Fesey! Thank you taking the time to leave a review. We are disappointed to hear about the problems with staff, food, and cancellations. We will pass the feedback along to our team....
When we booked our Pearl Seas cruise in March of 2022 the latest reviews were dated before the pandemic and, while they were mixed, there were several 5* ratings so we thought we’d give it a try. I checked back before our August sailing date and found nothing but negative comments. So, we prepared ourselves to be disappointed. Fortunately, our reality was very different.
We were pleased that ...
I chose this cruise because I live in Florida and felt the weather in Maine was the best weather in the US in summer. Also I love lobster and was excited that it was a big part of the cruise. I was in Maine over 40 years ago and loved it. This cruise covered Bar Harbor, my past destination and so much more. I love the intimacy of American CruiseLine. You actually get to make friends. There are no ...
I live in Florida so the opportunity for the perfect summer weather of Maine was a perfect getaway.
Lobster on this trip put the icing on the cake!
We had a terrific time following our way from Bar Harbor's Cadillac Mountain through small towns of Rockland and Camden ending in Portland. The food, and entertainment were wonderful. There was a terrific speaker on board and a resident ...
We chose Pearl Seas because its Great Lakes Itinerary had more Canadian ports than other cruise lines. We sailed 11 nights from Toronto to Milwaukee. But buyer beware! The cabins do not at all look like the photos in their online brochure.
Carpets and furnishings were faded and worn and very dated in style. The first night on board, our room heating system didn't work. Drawers were so ...
Just back from a 2 way transatlantic voyage on QM2. We had been upgraded from deck 5 with a sheltered balcony to deck 11 with a full balcony, which was nice, but unfortunately with inclement weather we got little use. The weather on the way to New York was fine but cold and very windy and on the return was stormy for most of the way till our last day sailing.
I enjoyed our cruise, however it ...
The boat was period décor throughout. Having a little balcony was relaxing. I was on a Road Scholar booked trip so excursions were included and well arranged. Learning about the hardships of the Discovery Expedition, it was surprising that the trip was completed.
The food in the main dining room was sumptuous with a variety of choices. I personally opted for the River Grill. It was more ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello water kid! We appreciate your kind words and are thrilled you had an excellent time on American Empress. We hope to welcome you back aboard in the future!...
Currently sailing on the recently refurbished American West. Saw previous negative reviews and was hesitant, but cruise line said it was being fully refurbished. It is lovely! Definitely has the charm of an old-fashioned paddle wheel boat. Carpets, furnishings, furniture, linens, shower curtain… are all very nice. Exceeded our expectations! All staff members have gone above and beyond to meet any ...