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Sail Date: May 2019
We were seeking a vacation that could accommodate my husband in a wheelchair and chose the river cruise on the Columbia River on the American Song. This new boat is beautiful with lovely cabins and public rooms. The dining room was lovely ... Read More
We were seeking a vacation that could accommodate my husband in a wheelchair and chose the river cruise on the Columbia River on the American Song. This new boat is beautiful with lovely cabins and public rooms. The dining room was lovely and accommodated all guests at once. The cuisine was excellent and locally sourced, and the service impeccable. Since this cruise travels in a fairly rural area, one goes for the scenery and history/ local culture rather than big entertainment. We would recommend an extra day or two to explore the Portland area pre or post cruise. For our needs, the boat was completely accessible. Every room has showers with safety bars. There are also bars in the hallways.The staff were exceptional in all regards. Getting on and off the boat for shore excursions was challenging for my husband, but fantastic staff assistance made it all possible. I would recommend this cruise line to anyone, but especially note its ability to handle someone with mobility issues (assuming an able-bodied companion). Read Less
3 Helpful Votes
Sail Date: September 2018
We love the "small ship" experience of American Cruise Lines and selected this 11 day Grand New England cruise for the wonderful scenery, food, and ports. Two special highlights - the lobster roast picnic in Rockland, ME at the ... Read More
We love the "small ship" experience of American Cruise Lines and selected this 11 day Grand New England cruise for the wonderful scenery, food, and ports. Two special highlights - the lobster roast picnic in Rockland, ME at the Sail Power and Steam Museum, and the sail on the Schooner Lannon in Gloucester, MA. The new ship the Constitution was lovely but seemed very crowded. Staff had to conduct Cocktail Hour in both lounges and it was still difficult to get a drink and find a place to sit. Dining room was crowded and noisy. Not everyone could be accomodated on all of the shore excursions they wanted to take. This is the largest ship American has built so far - we had to take the tender in 4 of the ports which really cut into touring and sightseeing time. Was this because the ship was too big to dock at the smaller ports? The food was excellent for the most part with a few misses, and the service was pretty good in the dining room most of the time. Wine is included at lunch and dinner, but American serves very low end inexpensive wines. They are now offering room service breakfast and an additional cocktail time after dinner - I guess to make it feel like a more luxury line - but I feel you still choose American for the small intimate ships and opportunity to see the smaller ports, and this trip did not deliver as successfully as other trips. Some of the staff - Guest Services Coordinator, Assistant Hotel Manager to mention two of them - were especially gracious, and we did book another trip on American. It will be our 14th to clearly there is much to love about this cruise line. We long for the older ships - the 50 passenger Eagle and Glory - but I guess American just can't make a profit with a ship that size. Read Less
2 Helpful Votes
Sail Date: August 2018
Interested in itinerary and believed the brochure touting it as a luxury cruise, NOT! Started with delay in picking passengers up to travel to Port. Nobody to ask from Pearl Seas at Hotel and their office and ship not answering phone. ... Read More
Interested in itinerary and believed the brochure touting it as a luxury cruise, NOT! Started with delay in picking passengers up to travel to Port. Nobody to ask from Pearl Seas at Hotel and their office and ship not answering phone. First cruise I've ever been on that you didnt have a permanent bar. Each afternoon they set up a temporary bar for "cocktail hour" and later after dinner during entertainment. Wine served at meals poor quality. Carpet tired. balcony furniture chipped. Had a good time since we were traveling with a group who all new each other. Worse thing was that a member of our group who uses motorized wheelchair couldn't disembark at several ports. She was literaaly trapped on ship. This information was not furnished before the cruise even though all the right questions were asked. Promoted as luxurious and for good for senoirs. Falseadvertising Would never go on this line again and never reccomend it! Only good thing was the entertainent! Read Less
5 Helpful Votes
Sail Date: July 2018
Wanted to see scenic, interesting destinations that would also be accessible to travel with brother who has somewhat limited mobility. Small-ship cruising is ideal, especially to explore America, so that we can continue to explore, ... Read More
Wanted to see scenic, interesting destinations that would also be accessible to travel with brother who has somewhat limited mobility. Small-ship cruising is ideal, especially to explore America, so that we can continue to explore, discover, have marvelous travel experiences, without the concern or hassle of long-distance air travel, packing/unpacking, driving, checking in/out of hotels. The itinerary - which they changed around on the spot because of bad weather at sea - brought us from Warren RI, to Bristol, Newport, New Bedford, Martha's Vineyard (where we stayed an extra day), Nantucket before returning to Warren. Each port is fabulous to visit and the ability to return to the ship when one got fatigued was great. Small ship cruising means we get to dock (except for Nantucket), and simply walk on/off. The days pass so pleasantly: there is an early bird breakfast put out at 6:30 am (coffee and freshly baked goods), breakfast at 8 am. Touring and exploring. Lunch at 12:30 pm (if you want to return to the ship). 5:30 cocktails (it’s BYOB except for welcome and farewell cocktail parties with an open bar and delicious hors d’oeurves); 6:30 dinner; then an evening activity at 8:30 pm– a movie, live performance (we had a trio on one night and a Martha’s Vineyard native, folksinger Mark Alan Lovewell, doing sea chanties before we came to Nantucket), and one night when we played a rollicking game of “LCR” (everyone puts up three $1 bills, rolls dice, and at the end, whoever still has a bill, wins the pot). The food on board is excellent and the menus, which reflect the region and use locally sourced comestibles, feature New England classics: a lobster bake with clams & mussels was a definite highlight; New England clam chowder; lobster bisque). The baked goods including fresh breads and scones, are outstanding. Three meals are provided daily. There are beverages and snacks available all day. Dietary restrictions are accommodated. We are encouraged to Bring Your Own Beverages aboard which we can put in a cooler or at a bar, and each evening there is a 5:30 cocktail hour when all the fixings are provided (house wine and beer are provided at no charge at lunch and dinner), but there is also a welcome aboard and farewell cocktail party with an open bar and delectable hors d’oeurves. The ship is modest, unpretentious, but is very comfortable, very clean and well maintained (it was refurbished in 2009), and has everything you need. There is a pleasant lounge ringed with windows; an expansive dining room (also with windows along the walls on both sides) an open sitting area (with fitness machines) on the back deck, and an open air top deck with lounge chairs and a canvas cover for rain and sun. Read Less
4 Helpful Votes
Sail Date: July 2018
I have always wanted to cruise the Great Lakes of Canada and the United States. This cruise became available and we bit the expensive fare to see the Great Lakes. Disappointment came almost immedicately with the person sent to pick us ... Read More
I have always wanted to cruise the Great Lakes of Canada and the United States. This cruise became available and we bit the expensive fare to see the Great Lakes. Disappointment came almost immedicately with the person sent to pick us up. She was new and did not have adequate knowledge about the cruise. In fairness to her, she was one of the two weak musicians onboard. Boarding was acceptable in an out of the way port. Our cabine was very large and very clean. The TV in the cabin was not appropriate for such an expensive fare - a small 17 inch color TV with a DVD player. Dining was mediocre at best. Each day 3 choices that generally included fish, beef, and chicken. The service was outstanding in the dining room. Always a friendly face and eager to serve. There are two small rooms for evening drinks. One is on the second floor and one is on the forth floor. On at least two occasions the bar ran out of certain brands of liquor. They were generally prepared to offer most drink selections. Entertainment consisted of two singers with guitars. The male entertainer was better than the female. Two nights local entertainment was provided and very good. While most people pay $20,000 per cabin we assumed most excursions would be included. That was not the case. They provide some basic excursions such as trolley's that run a loop around town. Some have visits to the local sites. However, the nicer tours have charges. We assumed that we would have a tour around the islands of Parry Sound - only to find out we had to pay for the excursion. The fare charged was less than that charged if you did the excurison on your own. The Cruise Director was less than professional. She sat on the first floor, coordinated excursions and was available for questions most of the time. This cruise line is attractive for people that are over 75 years of age. Many are handicapped and require assistance. The crew did little to provide what I would consider miminal assistance. Often, there are gangplants and steps that need to be navigated. The process is time consuming and often very hard for those with walkers and wheel chairs. The recommended gratuity is $20 per day per person. I did not consider this to be an appropriate amount based on the cruise fare charged. If you need to fly from Chicago the minimum tine to the airport is one hour and thirty minutes - the cruse staff will tell you it takes 45 minutes. The best assets of this cruise were the room and wait staff that were eager to please, the larger cabins that were always cleaned and supplied, and the buses used for the tours each with an onboard toilet. Immigration services were a pain sometimes taking two hours. Whiile tour service on the Great Lakes might be limited the places that you get to see are great. I will not be returning with such high fares and limited services that are included in the base fare. Read Less
8 Helpful Votes
Sail Date: July 2018
We took the Pearl Mist 11 night cruise from Chicago to Toronto last August 2018. This cruise is targeted for people 75 years an older, many of which need assistance. That's ok but it should be clearly stated. Let's start by ... Read More
We took the Pearl Mist 11 night cruise from Chicago to Toronto last August 2018. This cruise is targeted for people 75 years an older, many of which need assistance. That's ok but it should be clearly stated. Let's start by saying the good things: 1) Stateroom and bathroom are very big. 2) Probably the best thing was the Staff, they are very friendly and helpful 3) Food was ok. 4) Drinks are included. 5) Some ports of call are very interesting: MACKINAC ISLAND, MUSKEGON / HOLLAND, Parry Sound and Niagara Falls. 6) Cruising the Welland Canal and going through 8 sets locks from Lake Erie to Lake Ontario. Now the bad things: 1) Overpriced at 20 grand per stateroom for and outed ship with little to do in it. It has no pool or good onboard activities. We spent 2 days cruising with little to do. The Gym consists of 4 machines located on and outside deck. 2) The TV in the stateroom is ridiculous 3) The ship is very small 108 cabins. 4) Some ports are call should be eliminated specially Sault Sainte Marie and Little Current. Nothing to do in them. 5) The time allocated in each destination is not well planned. We only spend 2-3 hours in Niagara that had a lot of activities to do and spend a full day at Sault Sainte Marie with almost nothing to do. Read Less
18 Helpful Votes
Sail Date: June 2018
This was an outstanding cruise in terms of service, food and places visited. The staff, aside from the captain, was very friendly and engaging. The captain, however, ate with his wife every night and seldom smiled or made eye contact with ... Read More
This was an outstanding cruise in terms of service, food and places visited. The staff, aside from the captain, was very friendly and engaging. The captain, however, ate with his wife every night and seldom smiled or made eye contact with passengers. The average age of cruisers was in the low to mid eighties, many of whom had significant mobility problems or other visible skin conditions. Out of maybe 150 passengers about 110 were from Texas, some from southern from Florida and maybe 4 from the east coast. There was strong Trump support in the air as well as army loyalty. Customers did not mingle much and stuck to themselves most times. The Lounge was small and many times to me at least (I just turned 60) seemed lune I was in the lounge of my mother’s nursing home. Most of the people gathered to drink and do puzzles. There was a small exercise room which was good enough if you want to get your blood flowing on any given day. I wish there was a yoga class offered... but there was nothing along that natures offered. The cabins were nice but beware of the extremely loud toilet flushes which were heard throughout the decks at all times of the night. Read Less
7 Helpful Votes
Sail Date: March 2018
Chose cruise for the itinerary. As compared to 2 other riverboat US cruises we have taken this ship doesn’t begin to live up to our previous experiences. The size or square footage of the cabins is a plus on the Independence. The ... Read More
Chose cruise for the itinerary. As compared to 2 other riverboat US cruises we have taken this ship doesn’t begin to live up to our previous experiences. The size or square footage of the cabins is a plus on the Independence. The decor seems like it is from the 1950’s in the cabins and public areas. The “multi-purpose” room lounge is tiresome. It seems like we spent way too much time for announcements, coordination of activities, education, cocktail hour, entertainment, and selling future cruises in the same room. We created several of our own shore excursions because the ones offered were not interesting. Again, on past experiences the cruise line offered shore experiences exclusively for the those who were passengers on the cruise and we could review the itinerary ahead of time and know the pricing. American Cruise Lines did not clearly explain options and pricing, both online and even on a daily basis. Security basics were lacking, not even safes in the cabins. Read Less
2 Helpful Votes
Sail Date: August 2017
American Cruise Line definitely knows how to service small ship cruising. The service, food, land tours, and overall benefits of small ship cruising are obvious after a few days on board. The selection of lobster every day was excellent. ... Read More
American Cruise Line definitely knows how to service small ship cruising. The service, food, land tours, and overall benefits of small ship cruising are obvious after a few days on board. The selection of lobster every day was excellent. This was our third cruise with American Cruise Line and it was so much better than the large cruise ships that are so impersonal and 'cattle car' typical. Embarkation. disembarkation were designed to make it fast and comfortable. The ship was immaculate, comfortable quarters, excellent food, Shore excursions - usually one per day but sometimes two per day were excellent, varied and not exorbitant in cost but reasonable. Many were free. American Cruise Line definitely know how to treat their passengers, staff, and ships. We will definitely travel with them again and not on the larger (2000+ passengers) since 100 to 200 passengers allows for more interaction with passengers. We hope they will continue their service. Read Less
7 Helpful Votes
Sail Date: August 2017
Terrific cruise of “COMPLETE MISSISSIPPI” – August 4th thru 26th From New Orleans to Saint Paul MN (8 states in 22 days; 21 nights) on the paddle wheeler (fake) “America” operated by American Cruise Lines (ACL); launched in ... Read More
Terrific cruise of “COMPLETE MISSISSIPPI” – August 4th thru 26th From New Orleans to Saint Paul MN (8 states in 22 days; 21 nights) on the paddle wheeler (fake) “America” operated by American Cruise Lines (ACL); launched in 2016; has 185 passenger capacity but we had only 137 passengers on board. The Cruise Critic's professional review (https://www.cruisecritic.com/reviews/review.cfm?ShipID=1182 ) was spot on but I would add my observations and opinions: • The itinerary was FANTASTIC for us (a photographer and an American history buff). DW shot about 300 photos on her phone and more on her professional camera (numerous eagles, herons, pelicans, cormorants, and others plus wonderful antebellum houses). Every port had interesting aspects; some were stunning! I loved the discussions (lectures) and the ports. The excursions were well done with very good local tour guides and with a Cruise Director or an Asst. CD accompanying on the buses (with restrooms). • Clientele is “older”! We had maybe 2 under 60 and several over 90. Many with mobility issues; the staff handled the situations well. Clientele was also “well-heeled”, well-traveled and congenial. • The formal entertainment was very enjoyable. The on-board “Riverorians” were terrific (better than Smithsonian’s lecturers on Regent Seven Seas Cruises) – discussions were about the Louisiana Purchase, cotton/slavery, Civil War, steam boats, immigration to the West, and controlling the Mississippi River water via dam/locks and dredging. Discussions were held in a spacious, comfortable, family room-like venue. The after dinner entertainment (about an hour) was music (jazz, Dixieland, blues, country, and “oldies”- that had some fantastic performers). • Cabin was best that we had on a river cruise – spacious, quiet, bright, with lots of storage drawers and a small but adequate closet. Bathroom is “cozy” but well-lit and well-ventilated with adequate storage and a nice shower with instant hot water. • Food (of course subjective) for us was good; baked goods were SUPERB, per my wife the baker and me the taster. Breakfast was better for me than what I had on "Luxury" cruises. Lots of complimentary wine (mostly California) and beer (some local) during lunch, “Happy-hour”, and dinner service. • Downsides? Yes! -The staff is American college “kids” for which service is surely not going to be a career. We came to expect at least one gliché per day in either dining or house-keeping. -The cruise is “pricey” as it is an American- registered boat that must meet all U.S. maritime regulations. - There is no Doctor or Nurse aboard. Read Less
7 Helpful Votes
Sail Date: July 2017
Something new and different; great food and service, met wonderful people, enjoyed terrific entertainment, interesting ports of call - not glamorous but a good reflection of life along the Ohio and Mississippi Rivers. The best part is the ... Read More
Something new and different; great food and service, met wonderful people, enjoyed terrific entertainment, interesting ports of call - not glamorous but a good reflection of life along the Ohio and Mississippi Rivers. The best part is the pace ... it's what we wanted. The "Hop on, Hop off" excursion option offers flexibility in start and finish time ... we went and returned when we wanted. On board there was plenty to do with no pressure to do anything other than enjoy the trip. Every performance we went to was well done ... all the entertainers were professional and personable. The accommodations are among the best ...; the bathrooms are much better than on the Ocean Cruise liners we've previously experienced; and the rooms are larger and appointed much nicer. The beds are outstanding, comfortable with exceptional lighting for reading. exceptional. The staff is friendly, competent, and accommodating. Everyone went out of their way to ensure all our needs were met. Dining options are adequate (more than we anticipated for a ship this size). Dining room meals were all great, nicely presented and well prepared and served. Morning wake up coffee service is a treat! Read Less
4 Helpful Votes
Sail Date: July 2017
Never on a cruise. Selected 4 day to "try out" a cruise. We enjoyed it throughly. The ship new, well appointed and easily accessed by elevators and stairs. Enjoyable sun decks on levels 4 and 5. Open seating dining room allowed ... Read More
Never on a cruise. Selected 4 day to "try out" a cruise. We enjoyed it throughly. The ship new, well appointed and easily accessed by elevators and stairs. Enjoyable sun decks on levels 4 and 5. Open seating dining room allowed chance to meet other travelers. The excursions to. several plantations was a positive experience, especially the Houmas Hosee were the tour guides were especially engaging to help understand the story of the time. Meals aboard the ship were plated, well presented and of moderate quantity which was helpful. Throughout the day the breakfast, lunch and dinner meals were augmented with warm cookies at 10 am, tea and sweets at 3 pm, cocktail hour and heavy h'odouvres at 5:30 followed by dinner at 6:30. If that wasn't enough, during entertainment, ice cream sundaes and popcirn were offered. No one went hungry. It was a great ship experience and this cruise line paid attention to all the small details to give us a great experience. Thanks. Read Less
6 Helpful Votes
Sail Date: June 2017
We had never been to the Pacific Northwest and wanted to experience the beauty and grandeur that Lewis & Clark discovered. The ship is small enough to be intimate, yet large enough to enjoy quiet areas without waiting in lines. The ... Read More
We had never been to the Pacific Northwest and wanted to experience the beauty and grandeur that Lewis & Clark discovered. The ship is small enough to be intimate, yet large enough to enjoy quiet areas without waiting in lines. The staff was friendly and, by and large, loved their jobs. The entertainers were top-notch, including the instrumentalists in the band and piano. Our woman captain presented her ship in a bridge tour and was proud of every detail. The food was exceptional. Wine is included with dinner and though it was not expensive wine, neither was it cheap; it was drinkable, often local, and enhanced the food. My wife has mobility limitations and the entire staff, including the hop on-hop off bus drivers were most accommodating and helpful. The premium shore excursions were excellent. We were a bit concerned about the Hell's Canyon Jet Boat experience, but are so glad that we went. Our jet boat captain was exceptional and the experience was not to be missed.The "Riverlorian" chats could be improved, but the lady was exceptionally knowledgeable. The art throughout the boat was amazing. We will go again, but want to enjoy other American Queen vessels first. One of the benefits of river cruising over ocean cruising is the smooth sailing; no motion-sickness and much easier to walk about. Read Less
3 Helpful Votes
Sail Date: May 2017
Really love the idea of seeing AMERICA! We went on an 11 night Cruise to New England. There were about 120 guest on this new boat. It was smooth and the rooms were amazing with nice balconies. The staff is all American and made up of ... Read More
Really love the idea of seeing AMERICA! We went on an 11 night Cruise to New England. There were about 120 guest on this new boat. It was smooth and the rooms were amazing with nice balconies. The staff is all American and made up of respectable young people who really want to make your vacation relaxing and wonderful. The FOOD was 5Star and we ate lobster almost every day! We went in late May and it was cool, so if doing this again, June might be better for weather but there were no crowds and the towns were lovely. Started in Boston, MA, Went to Bar Harbor, ME; Boothbay Harbor, ME; Camden, ME (my favorite); Rockland, ME, Portland, ME; Newport, RI; Martha's Vineyard, MA; Provincetown, MA and back to Boston, MA. In Newport, RI we went on a really cool trolley tour of several mansions including the BREAKERS. Will definitely recommend this for anyone wanting to see America's East Coast. Read Less
5 Helpful Votes
Sail Date: May 2017
7th cruise with American Cruise Lines and each getting better. Looking forward to #8 in August.. This was a brand new ship and only on it's second cruise. Some problems with the free wi-fi and on board printers but again the ... Read More
7th cruise with American Cruise Lines and each getting better. Looking forward to #8 in August.. This was a brand new ship and only on it's second cruise. Some problems with the free wi-fi and on board printers but again the staff printed our airline boarding passes for us. As usual the food and the happy hour with an open bar and great snacks was enjoyed by all. One of the best things about American Cruise Lines is that they employ (but only for 16 weeks) American college students and to meet with them on a daily basis and hear their hopes and dreams for the future is refreshing. On a previous cruise high water prevented the ship from completing the trip. So the company changed the destination and provided all shore trips at no cost and rearranged everyone's air at no cost to the passenger. I have done many big ship cruises and a number lf over seas (Europe, Russia, Egypt) river cruise but none can compare with the experience on American cruise Lines,. Read Less
1 Helpful Vote
Sail Date: May 2017
The maiden voyage of the brand new Constellation was outstanding. This was our 7th cruise with American Cruise Lines and they surpassed our expectations again. We booked our 8th cruise in Alaska for next summer. The food was very good ... Read More
The maiden voyage of the brand new Constellation was outstanding. This was our 7th cruise with American Cruise Lines and they surpassed our expectations again. We booked our 8th cruise in Alaska for next summer. The food was very good - a lot of crab since it was the Chesapeake Bay. Didn't like the beef one evening, but the rest of the time the meals were presented nicely and delicious. Good to see Chef Tom again and Jonathan. Servers in the dining room anticipated our needs. Saw Drew and Kyle, which was nice too. We love how they know our names when we arrive to the boat. The decorations were very nice. The older ships in the fleet should be renovated to look like this. The tours were nice, especially Annapolis. Cambridge was lacking, but we enjoyed the schooner tour. Oxford was lovely, St. Michael's was beautiful. Wish that they would arrange a tour to the ship yard. Great time and we are looking forward to being back soon. Read Less
2 Helpful Votes
Sail Date: April 2017
I always wanted to visit the birthplace of Rock 'n Roll, Memphis, and this seemed the ideal way to get there from another of our favourite spots, New Orleans. From the time we checked out of our pre cruise hotel we were very well ... Read More
I always wanted to visit the birthplace of Rock 'n Roll, Memphis, and this seemed the ideal way to get there from another of our favourite spots, New Orleans. From the time we checked out of our pre cruise hotel we were very well taken care of by one one the American Cruise Lines hostesses who escorted us onto our transfer bus and from there we were welcomed aboard with a glass of "Bucks Fizz" and music from a small jazz combo. From there on it was all fun, good food, drink and entertainment. Every member of the staff was warm and friendly, the stops and tours were most interesting, backed up by Bill, an interesting "Riverlorian" who told tales of that river and the history of the civil war. He really was a first class entertainer. The highlight if each day was the cocktail hour at 5.30 every day where one could drink any kind of beverage for an hour and nibble away at delicious hot and cold snacks. Indeed, so good were the snacks it sometimes made it difficult to do justice to the excellent fare on offer for the evening meal at 6.30. As Europeans we found cocktails and dinner were served a little earlier than we were normally used to, but as they say "When in Rome do as the Romans do!" It wasn't that much of a hardship, in fact all the meals were excellent, good sized portions, well prepared food and drinks included in the package. It really was an all inclusive trip. The only small criticism we had was that it was sold to us in the UK as "Jazz Themed Cruise" and although there was some jazz it somehow got changed to a "Music Cruise" which was a little disappointing, though a comedienne/singer called Judy Davis was the outstanding star of the week. It was my 80th birthday during the week and again all the waiting staff went out of their way to ensure that I had a truly memorable dinner. In summary we would rank it as one of the best holidays we have taken. Thank you American Cruise Lines. Read Less
1 Helpful Vote
Sail Date: March 2017
This cruise was our fifth ACL cruise and our second on the Independence. All have been fantastic. You won't go away hungry on American Cruise Lines. You order breakfast from a menu with numerous choices. There is also an ... Read More
This cruise was our fifth ACL cruise and our second on the Independence. All have been fantastic. You won't go away hungry on American Cruise Lines. You order breakfast from a menu with numerous choices. There is also an early-riser quick-breakfast with muffins and fruit. At breakfast you choose your lunch and dinner preferences. Most menu items feature food from the local area and is always fresh. There are three main-course choices for each meal, all of them outstanding. If the menu doesn't appeal, you can ask for almost anything, and it will be prepared for you. Warm cookies are served in the lounge at 10 a.m. Cocktail hour is from 5:30 p.m. to 6:30 p.m. with your choice of alcoholic and non-alcoholic drinks as well as delicious hors-d'oeuvres. During evening entertainment more refreshments are available. The lounge area is attractively furnished with comfortable sofas and chairs. It is well used for on-board presentations, cocktail hours, and entertainment. On-board speakers are excellent, with experts on the local areas. Evening entertainment is varied and enjoyable, often from the local area. Shore excursions are excellent with many options available. Accommodations are made for guests with mobility issues. We especially enjoyed Evelene's tour of the Low Country at Beaufort, the historic area of Savannah, the alligator and wildlife tour on Hilton Head, the shrimp boat tour from St. Simons, and the walking tour of the seaport town of Fernandina Beach. The entire staff works hard to give guests a good experience. They are friendly, attentive, and helpful when needed. We look forward to our next cruise to the San Juan Islands. Read Less
5 Helpful Votes
Sail Date: December 2016
This is a fantastic cruise company for seniors or people who like a slower pace, (perfect for me, as I love taking photos). They accommodate physical disabilities as much as possible throughout the trip. Children were rare, but the crew ... Read More
This is a fantastic cruise company for seniors or people who like a slower pace, (perfect for me, as I love taking photos). They accommodate physical disabilities as much as possible throughout the trip. Children were rare, but the crew made a special effort to find activities and food they would enjoy. Special diets can be accommodated. The locations they stop include plantations, museums and national parks. There is time to go to the local towns, with shuttle service. You will never be hungry on this trip: breakfast, warm cookies at 10:00, lunch, Tea Time, Cocktails and hors d'oeuvres and dinner. Open seating in the dining room. Balcony for every stateroom. On board they have bingo, lectures, and evening entertainment. It was a Christmas trip to remember: carolers greeted us as we boarded, decorations, food, the opportunity to attend Christmas Eve service and even gifts! The crew was the most cheerful and attentive I have experienced with any cruise line. Read Less
2 Helpful Votes
Sail Date: November 2016
Small ship, American waters, American crew, American flagship. These were my hopes when I first researched ACL. They promised much but I thought they were a little pricey. I signed anyway, but was late in doing so, and cabins were limited. ... Read More
Small ship, American waters, American crew, American flagship. These were my hopes when I first researched ACL. They promised much but I thought they were a little pricey. I signed anyway, but was late in doing so, and cabins were limited. I wanted a single with veranda but had to settle for a double on Deck 1. When I arrived however, I was placed in a double on Deck 2. I am a bit handicapped and was placed rather close to the elevator. From the moment I arrived until my departure eight days later, ACL exceeded my expectations. The crew, from captain on down, was unfailingly polite, friendly, and knowledgeable. All directors (and other "bosses") were in constant attendance and always approachable. My one complaint was that it was recommended that I bring long sleeved shirts for daily wear. Most passengers knew better and I saw more golf shirts than button-down sport shirts. I took two sports jackets, wore one on Thursday for drinks and dinner with the captain, and almost felt overdressed. The preceding is a very minor gripe. All in lol I really enjoyed the cruise, the crew, and the other passengers. And, lest I forget, the food, each and every meal, was outstanding. The choices were extensive, and every dish was just about perfect. The tours were fun, and I truly enjoyed the entertainment. I have signed up for my second cruise, in June. By the way, I am 80 and I really like the idea of the cruises outlined by ACL. Read Less
Sail Date: November 2016
American Cruise Lines has a slogan, "Small Ship Cruising Done Perfectly." Yep, they certainly did it. Everything was perfect. The food was scrumptious. I liked that they offered half portions, so I was less tempted to ... Read More
American Cruise Lines has a slogan, "Small Ship Cruising Done Perfectly." Yep, they certainly did it. Everything was perfect. The food was scrumptious. I liked that they offered half portions, so I was less tempted to overeat. There were only 60 on the Cruise, although the ship will carry 98. With open seating at meals, we got to meet so many interesting people. The Line caters to older passengers. They were always there to assist. The elevator for handicapped was most welcome. I have some mobility issues. Our state room was very comfortable and spacious, with a small private balcony. We could control our own temperature, or open the window for fresh air. The state room had so much drawer space that we could not fill it all, and a closet. :-) My husband was able to workout every morning on an elliptical on the top deck. The on-board lecturer was great about answering questions about the area, and gave several interesting talks. He came on some of the excursions, and added an additional dimension to local guides. Many of the excursions were accessible for the less mobile. I did not try any walking tours, although my husband did. The excursions were well planned and gave a good look at the area (Historic South). Do note that excursions are extra, and you are billed only for those that you attend. There was on-board entertainment nightly. Mostly it was some type of music or a lecture. One day, we played bingo, and I won the top prize - a big bag of souvenirs! Another day, the chef demonstrated how to make a bread cornucopia. His creations were on display for our fantastic Thanksgiving Dinner. There is no bar on the ship, but complimentary wine and beer was served at lunch and dinner. At 5:30 every evening, a very complete bar was set up in the lounge for complimentary cocktails, beers or wines. We did not lack for festive alcohol. Fabulous appetizers accompanied the cocktail hour. It is difficult to say enough about the remarkable service. The entire crew worked very hard; they were always up-beat and smiling. The captain was most accessible. He dined with the passengers when he could. Gratuities were included in your cruise price. This is not a cruise for children. Read Less
16 Helpful Votes
Sail Date: November 2016
It was an Anniversary cruise that was supposed to be aboard a luxury cruise ship with a wheelchair accessible accommodations. My husband was assured that he would be able to use his motorized scooter for excursions ( he used it twice) the ... Read More
It was an Anniversary cruise that was supposed to be aboard a luxury cruise ship with a wheelchair accessible accommodations. My husband was assured that he would be able to use his motorized scooter for excursions ( he used it twice) the scooter had to be lifted up and over the ramp. The ramp isn't even wide enough for a wheel chair people were made to get up and walk up or down the ramp. The elevator only accommodated the wheelchair if my husband stood up and we folded the wheelchair. The room was anything but luxury the bath room was disgraceful and outdated. The room was sold as a king but it was two twins pushed together with a piece of foam running down the middle. (Pictures to follow). Now the entertainment was 1 hour each night some nights it was a talk about what some people got to see if they were able to go on the tours that day. Happy hour was just that 1 hour then the bell was rung and everyone is shuffled off to the dining room after dinner the 1 hour of entertainment.There are only two things this cruise line has going for them the food and some remarkable young people that work their butts off. Serve your food in the morning clean your room later then back to the dining room to serve again. We paid to be transported back to our car in charleston sc and a very nice shuttle bus showed up for other passengers we had to wait for a taxi that would accommodate our scooter this was a 3 hr ride in a old,loud taxi. We have been on at least 8 cruises and never have I felt so scammed. $10,800 dollars lighter we will always remember this nightmare and I will warn everyone I can not to take a cruise with this company. Read Less
7 Helpful Votes
Sail Date: October 2016
We were suppose to go to the Bahamas but because of Mattews we had to go to Key West which was great. The Captain keep us away from the storm .I don't think we even had rain . This ship is old but still looks good.The staff was ... Read More
We were suppose to go to the Bahamas but because of Mattews we had to go to Key West which was great. The Captain keep us away from the storm .I don't think we even had rain . This ship is old but still looks good.The staff was great.The food was okay.The shows are not very good. The Jacksonvlle port was great. I have been cruising since 1989 on all size ships and I have found out you are the one who makes the cruise and you get what you paid for.I have seen people having a great time.on all of them. When you have people waiting on you hand and foot and all you have to do is watch the sun come up and go down it is worth every penny.I can't wait to book my next cruise. We have fun watching roll call and counting down the days PS They should get rid of smoking in the casino .It was so bad you could smell it on the floor below Read Less
2 Helpful Votes
Sail Date: September 2016
We sailed in September-October on a four week cruise Montreal-New Orleans on the Azamara Quest, under charter by a consortium of Australian travel agents.. As far as I am aware, there was no advertising of this charter on the Azamara ... Read More
We sailed in September-October on a four week cruise Montreal-New Orleans on the Azamara Quest, under charter by a consortium of Australian travel agents.. As far as I am aware, there was no advertising of this charter on the Azamara website, which was a pity because I am sure many Americans would have appreciated the opportunity to sail down their east coast. The major benefit would have been more rooms sold at full price, instead of the generous last-minute deals, which no doubt necessitated the charter company's cost-cutting. However, if Azamara was prepared to have its brand undermined because of what was clearly a poor relationship between it and the charter company, then that is the product presented to we first-time passengers, and the experience on which I comment. The rooms on the Quest are small and we had to walk sideways between the end of the bed and wall-mounted TV. The upright chair and coffee table were too heavy for regular movement ... but to use one, the other had to be repositioned. The curved sofa was only comfortable for one person to sit; its shape and size did not fit its corner placement, and the best place to watch the TV was from the bed. The designer of these ill-chosen pieces only needed to spend one night to know how unsuitable they are. The bathroom was minute and had no extraction. For a relatively small ship, 700 passengers, I found it impersonal. Middle management was invisible and obviously has no role in engaging with the customer ... except for the marketing people who, in a few ports, invited travel agents into the main guest lounge and spruiked their product. Blinds were lowered, a microphone and AV presentation used. How dismissive of we passengers using the lounge, when two empty restaurants were available to them to conduct business. The cruise director daily produced a long list of activities, most of which were “unhosted”. This was my first cruise where Bridge was not arranged; on ships of only 300 passengers, there can be a hardcore group of 30-40, especially on seas days. In poor or cool weather when the outer decks could not be used, the main dining room and cafeteria were over-crowded and noisy and, over a month, with too few daily changes, the a la carte menus became ordinary. The food was generally okay, but the superior meals were in the two speciality restaurants at an extra $60 a head. Standard alcohol was included, but a number of the wines were not acceptable. To overcome its aging ships, Azamara promotes its Land Discoveries as setting it apart from its competitors. Most of the 20 or so ports and shore excursions on our cruise were tremendous, but attention to detail by the ship’s staff was missing, e.g. presumably to keep down the cost of coaches timeframes were tight, and we were too often moved at a fast pace by guides (who were often half the age of most passengers, but we all kept up); guides unnecessarily cut short some tours; aging coaches; dubious drivers (one who drove with only one fist on the wheel!) who often didn’t know the route; dirty windows which have spoiled photographs. The ship’s New York berth, altered from Manhattan to a remote wharf in New Jersey with a poor shuttle service, was a disaster, and totally spoiled what most would have regarded as the major port of the cruise. Presumably this was cost cutting, and was an absolute disgrace. I have noticed reference in a previous review of Azamara’s “dysfunctional” website, and dirty windows; comments I completely endorse. Having been told Azamara is viewed as a 5-star ship ... I don't think so. Read Less
3 Helpful Votes
Sail Date: September 2016
Chose this cruise because we were celebrating both my husband and I 65th birthdays. Wanted something special. This was not what we expected. The weather is obviously nothing that can be controlled but it was bad enough that out of 7 days ... Read More
Chose this cruise because we were celebrating both my husband and I 65th birthdays. Wanted something special. This was not what we expected. The weather is obviously nothing that can be controlled but it was bad enough that out of 7 days we could only use the deck twice. Force 8 gales and it was not pleasant. The average age appeared to be older generation, lots of disabled people, more like a care home, with knitting and sewing circle every day in a beautiful lounge are. Not able to watch football in the pub on board due to having bingo everyday. Also very regimented, don,t even think of this ship, if you don,t like being told what to do and when, we paid for a princess suite, and if we had not dressed how we were told on a particular day then we could not eat dinner in the restaurant that we had paid a lot of money for. Read Less

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