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6 Helpful Votes
Sail Date: September 2017
I had been on two river cruises before with AMA Waterways but this time chose Uniworld as it offered an Italian experience. The River Po is not itself particularly interesting although it does offer a change from the Venetian lagoon, ... Read More
I had been on two river cruises before with AMA Waterways but this time chose Uniworld as it offered an Italian experience. The River Po is not itself particularly interesting although it does offer a change from the Venetian lagoon, which in itself is spectacular. The ship, crew, captain were all excellent - clean, well managed, like a well-oiled machine. I was exceptionally lucky as the overall group seemed to be happy and well disposed. A highlight of the trip was an evening visit to St Mark's Venice with the eminent art historian Dr Steer, whose exposition of the cathedral was memorable and very entertaining. There is a daily choice of either on-board activity or tours and I chose (after Milan where we were for 1.5 days), Verona, Padua, Chioggia, Burano and Ferrara in addition to the days spent in Venice itself. Viewing the restoration of Da Vinci's Last Supper in Milan is also of interest to art lovers. Venice never disappoints and this time I booked a gondola ride, with a small group. The crew do everything in their power to make your stay enjoyable and deserve high commendation. Read Less
20 Helpful Votes
Sail Date: September 2017
This was our first Uniworld cruise and we have done Avalon & Viking. I am not impressed by the room size on the River Countess. We opted for the suite because we wanted more room. I loved the bathroom with the 2 sinks and large shower. ... Read More
This was our first Uniworld cruise and we have done Avalon & Viking. I am not impressed by the room size on the River Countess. We opted for the suite because we wanted more room. I loved the bathroom with the 2 sinks and large shower. The minibar was also a plus as was our butler. The biggest problem was the furnishings were way too large for the cabin. The table lamps were so large that you had little room to put anything on your night stand. Our friends who also had a suite had the butler take the shades off the lamps so they didn’t bump into them all the time. Also, the furnishings in the lounge we bulky and hard to move around to fit more people. A big plus was the fantastic crew. They were always happy to help with any request. The food was good most days and fair the rest of the time. I know it’s hard to cook for that many people but other lines do it and do it better. Also, there selections were very limited, especially on the Captain’s welcome and farewell nights when you had a fixed menu. Not everyone eats the same food all the time and they need to recognize this. To call this a river cruise is a stretch. Even if the Po River isn’t too low to cruise, the total time you cruise the river is maybe 3 hours. The only reason they run the ship up the Po is to make the drive to Ferrara and Bologna shorter. We didn’t make it to the Po River but instead the captain did an afternoon and evening cruise within the lagoon. These were probably much better than the river. Being all inclusive is great if you drink a lot of cocktails but not very good if you like good wines. Their wine selection was not very good. They did have a wine list where you could purchase wines but it didn’t seem right to buy wine when it was supposed to be included. Our group purchased wine when we were ashore and brought it to dinner. No corkage fees. The local tour guides were very knowledgeable but tended to be long winded and walked very slow. The biggest negative is the internet service. Their internet makes dial-up look good. With today’s technology, getting good internet service is not hard. Considering how much the cruise costs, Uniworld needs to step up to the plate here. What a great way to differentiate your cruise line from your competitors. Read Less
10 Helpful Votes
Sail Date: June 2017
This is our 5th river cruise and Uniworld by far exceeded all expectations. All inclusive gratuities, drinks, choice of daily excursions were all contributing factors for choosing Uniworld. With many other cruise lines you are constantly ... Read More
This is our 5th river cruise and Uniworld by far exceeded all expectations. All inclusive gratuities, drinks, choice of daily excursions were all contributing factors for choosing Uniworld. With many other cruise lines you are constantly being nickled and dimed with every step. Not so with Uniworld. Their local guides were extremley knowledgeable,friendly and made the daily excursions so much more interesting. Chiara in Milan just made our day with her upbeat personality. Susan, on our Venice excursions was extremely knowledgeable and her detailed descriptions of the Venetian artwork and landmarks were the best we have ever encountered. The staff on the ship were all personable and did everything they could to meet the customer expectations. The evening meals were first class and a large variety of options for lunch, including a pizza bar in the top deck lounge. We are seriously considering doing this trip again in the near future. Read Less
16 Helpful Votes
Sail Date: April 2017
This was my second cruise with Uniworld. We had such a great time we decided to try it again. We couldn't believe that it surpassed our expectations. The ship, crew, room, food, excursions, and entertainment were all top notch. I ... Read More
This was my second cruise with Uniworld. We had such a great time we decided to try it again. We couldn't believe that it surpassed our expectations. The ship, crew, room, food, excursions, and entertainment were all top notch. I was speaking to two couples who had been on a river cruise on every line. They said that by far this was the best. to quote them "we feel pampered". The concierge, Valerie, did a fabulous job. Every tour was well planned. They had strenuous activity and a gentle walkers group with everything in between. We had arrived in Lyon several days early to enjoy the city. I, however, got a big surprise. Everything in Lyon was in full bloom and I got an allergy attack. Valerie arranged for a doctor to come on board. The doctor gave me several prescriptions to have filled. Just as I was getting ready to go to have them filled I received a call from Ivana, the manager, and she told me that she would be happy to do it for me. Talk about great service. The food was delicious and had great variety. They had several excursions to pick from each day, and they also had varied entertainment each evening. Our cabin, 303, was lovely and kept spotlessly clean. Our waiter, Daniel, was super. All in all it was a great trip. We are planning another one for November. Read Less
5 Helpful Votes
Sail Date: March 2017
My husband and I chose the Uniworld cruise, Tulips and Windmills, because we wanted to travel in early spring. It was a wonderful experience. We have traveled extensively for over thirty years and, at the conclusion of this trip, my ... Read More
My husband and I chose the Uniworld cruise, Tulips and Windmills, because we wanted to travel in early spring. It was a wonderful experience. We have traveled extensively for over thirty years and, at the conclusion of this trip, my husband stated that he thought this was the best vacation we had ever taken! The food (presentation and taste) and the friendliness and caring attitude of the crew were excellent. Very informative programs were given on-board about Holland and Belgium. Shore excursion guides were knowledgeable. Overall impression was one of competent organization, friendliness, and helpfulness. I loved the fact that the cruise was all-inclusive (i.e. on-shore excursions, gratuities and alcohol). Bottom line: I did not want to get off the ship at the conclusion of the cruise, which is very unusual for me. I usually am more than ready to get home! We look forward to booking another Uniworld cruise next year. We would not travel with another river cruise company. Read Less
15 Helpful Votes
Sail Date: March 2017
This was my first time traveling alone. I chose UniWorld because I wanted to be taken care of and they did not disappoint. There were other solo travelers because UniWorld offers single supplement waiver. But even the couples were open and ... Read More
This was my first time traveling alone. I chose UniWorld because I wanted to be taken care of and they did not disappoint. There were other solo travelers because UniWorld offers single supplement waiver. But even the couples were open and welcoming. I liked the fact that guests were from several English-speaking countries. At first I hung out with New Zealanders, then partied with the Australians. I flew into Marseilles. UniWorld supplied me with easy-to-follow instructions to call the hotel shuttle that promptly picked me up at the airport and took me to the hotel. The next morning a van picked me up along with some other guests and brought us to the ship. We got to know each other during the drive. They take your photo when you check in and by the second day they know your name. On my cruise there were 56 crew for 88 passengers. In the lounge they knew what I liked to drink and it was in front of me without having to ask. The only "complaint" is that it was easier to get a glass of wine than an iced tea. The liquor flowed freely making for a very friendly atmosphere. I loved the food onboard. Breakfast and lunch are buffets. The scrambled eggs on the buffet were the best I've ever had. I don't know what they do to them but they are a must eat. The eggs Benedict was also good. At lunch I looked forward to the French cheeses. Hot options, soup, salad, and panini options at lunch. I thought the dinners were great. Just the right amount of food and very high quality. I got to try fois grois. Desserts were a little too sweet for my taste. If you are looking for nightly entertainment like ocean cruisers you are not going to find it. After dinner most of us headed for the lounge where there is music, lots of liquor, and fun guests. I would just walk up to the group that looked like it was having the most fun and ask to join. I was always welcome. By the end of the cruise most of us knew each other. One guest remarked she felt like she was leaving her family. The excursions were excellent. There were only a few that you can pay extra. I had a shipboard credit that I used to attend a cooking demonstration and lunch at the Paul Bocuse culinary school in Lyon. We assisted the chef and had a wonderful lunch. I loved the audio systems used on the excursions. They allowed me to wander away to look at things that interested me and still hear what the guide was saying. Almost every excursion included a sampling of local wines and delicacies. Most excursions were no more than ½ day allowing time to venture into town. The ship docks right at the town so it was easy to walk into town and shop or explore. One afternoon we took the bicycles available onboard and cycled around town. When they say all inclusive they mean it. One couple had a $500 shipboard credit and could not find a way to spend it. I was so spoiled that it took adjusting when I returned home and realized I had to plan my own meals and activities. The best part of this cruise was that after all the tastings, food and liquor, somehow I managed to lose a pound! I can only guess it was all the walking we did in the excursions. I met terrific people and would recommend this highly. I just contacted my travel agent to book my next UniWorld cruise. Highly looking forward to it. Read Less
11 Helpful Votes
Sail Date: December 2016
Wanting to do a European Christmas Market Cruise we chose Uniworld as it was part of the Red Carnation Brand and Hotel 41 In London recommended it to us. The décor of the ship has had varying comments but we loved it and it felt ... Read More
Wanting to do a European Christmas Market Cruise we chose Uniworld as it was part of the Red Carnation Brand and Hotel 41 In London recommended it to us. The décor of the ship has had varying comments but we loved it and it felt special not a run of the mill ship. Check in was simple and we found our room. The room was lovely, but small and initially we wondered where we would store our four suitcases and gear. But all cases fitted under the bed, all clothing fitted in the wardrobes and whilst the bathroom was tiny the large vanity drawers kept all our toiletries etc safe and sound and the rooms were kept neat and tidy. The TV in the Mirror was a good touch. The wardrobes were a good size and surprised me on how much they could hold. One of the best things about the ship was the care and attention taken to guests who were gluten free (like my husband) and lactose free like a lot of others. Francesco from day one would come over each day and advise my Husband of what he could and could not eat Breakfast and lunch (the Gluten Free croissants and bread were the best we have every eaten). At night the chef always had gluten free options including deserts. This additional attention was amazing and a number of other guests on the ship with similar eating issues were all very impressed with this. Food: overall (GR aside) the breakfasts and lunches were very good and the service was very good ( Virgil and Paul) not to mention the wonderful Francisco did a great job at breakfast each day having our table ready and our juices and almond milk, coffees and teas. Our first breakfast the eggs benedict was the best I have ever eaten, however, the second day the sauce was white and lacking in egg yolk and I sent it back, the next version came was slightly better, but there was a lack of consistently in it. Lunch: each day the salads were great and Mrs Tolands special salad dressing was my favourite, also different hot options each Day. Dinner: Probably the most disappointing meal of each day. I suppose we have been spoilt for choice on cruise ships but to be honest we did not enjoy the evening meals, limited selection and the alternative option to the changing main each night never changed. Also a personal choice I did not enjoy their wine selections. Rumyana our room attendant was excellent and always had a smile and a kind word for us. Our Captain was very entertaining and delivered the safety lecture in such a great way, however, that night with him, the cruise director, the hotel manager and the Sommelier taking to the floor it was a little "Blah Blah Blah" which the crew themselves called it the Blah Blah Blah each night. The Gym was tiny but right next to the Guest Laundry so you would put your washing on and then go to the Gym while it was doing its cycle Afternoon tea was disappointing same thing most days and not a great choice (again comparing it to the small ocean cruises). However, we were disappointed at night with the evening meals (but again being used to smaller cruise ships with more options. In saying this we did have a wonderful evening meal the second night before we were due to finish the cruise out in the Leopold Bar. They offer special dining to those in Suites each night (the same meal is each night) but towards the end of the ship other guests can book to eat there. Its a smaller area and the food was exceptional as was the service, this is what the main dining room should have been doing each night. We really enjoyed the Christmas Markets and our tour guides were knowledgeable and our bus driver Thomas was the best. Due to the river dropping we could not head into Nuremburg so we were put up in a hotel in Nuremburg and bussed in. The Staff handled the situation very well and did all they could in this situation. However, it was hard to fathom that they would give you Euro $25.00 per person per day for lunch and then for dinner that night Euro $35.00 as we could not eat on the ship. This did not make sense and a large number of us complained about this as whilst it may have and in fact was sufficient for lunch - for dinner you could not buy a decent bottle of wine for E$35.00 and considering that on the ship you had access to spirits, pre dinner, dinner and after dinner drinks plus a three course meal how would an extra Euro 10.00 per person per day cover this. We lodged a compliant but nothing happened and we were told head office would get in touch with us, its been a month and we have not heard anything. Disappointing. I loved the ship and the cruise just was disappointed with the evening meals, also having to eat all three meals in the same restaurant didn't have the same appeal as having a separate one for the evening meal however this should be taken into context that after doing a river cruise I feel we are more ocean cruise people (love Oceania and Seabourne). Read Less
5 Helpful Votes
Sail Date: October 2016
On the first day we were pampered from the dock to the ship by three very attentive crew members. Our room was clean and neat every day. Room supplies were replenished everyday x2. The excursions as we traveled were well planned and ... Read More
On the first day we were pampered from the dock to the ship by three very attentive crew members. Our room was clean and neat every day. Room supplies were replenished everyday x2. The excursions as we traveled were well planned and well guided by local residents. Each guide had a passion for the excursion and were very well informed about the history of the area and what was happening now. The staff during the trip was unbelievable in that they were there for us without even asking. The food was great too. It was a 5 star menu from some very dedicated chefs. I tried more things that I have tried in some time and liked every bite. The quiet box provided on the excursion made our experience more enjoyable and information. In the past you had to stand next to the guide to hear what was being said, but not on this trip. If you are comparing cruise lines, chose this one as you will not be disappointed. Read Less
5 Helpful Votes
Sail Date: October 2016
Choose Uniworld to go along with friends. What a great surprise; our expectations were far exceeded. Even after having lived in Germany for 3 years in the early 90s, it was great. Can't believe all the neat places we toured that we ... Read More
Choose Uniworld to go along with friends. What a great surprise; our expectations were far exceeded. Even after having lived in Germany for 3 years in the early 90s, it was great. Can't believe all the neat places we toured that we had not heard of while living there. It was very different seeing from along the rivers and very different from ocean cruising. We plan to take more river cruises in the future. The staff, food, beverages, tours, onboard entertainment, everything was all phenominal. Can't wait to go with UniWorld again. We suggest an IT person review the on-line process of completing the passenger information form. I am not an expert computer tech but have over 25 years as a user. I thought I had submitted the forms for both my wife and myself back in August but got a late September e-mail from our travel agent UniWorld had not yet received them. Read Less
7 Helpful Votes
Sail Date: October 2016
Suggested by my travel agent. Then I read many reviews and felt confident it would be a great river cruise. No disappointment at all. The ship was the SS Maria Theresa, very opulent and beautiful decorated. The food was ... Read More
Suggested by my travel agent. Then I read many reviews and felt confident it would be a great river cruise. No disappointment at all. The ship was the SS Maria Theresa, very opulent and beautiful decorated. The food was delicious and abundant. The service was impeccable. Wonderful, friendly and hard-working staff always there to greet you and help you. Every night the cruise manager, sometimes with the Captain would inform us of the next day's activities, pointing out the highlights of each port. Every night the wine sommelier would explain the best wines of the region. The excursions were well organized. At one point, due to low water our Vienna port was ahead of schedule, so we had a private concert just for the Uniworld passengers at no extra charge and even gifted every stateroom with an CD of the evening! Entertainment every night with music. Cafe open 24-hrs, as well as reception desk. Always someone there greeting you!!! Looking forward to our next Uniworld cruise! Read Less
4 Helpful Votes
Sail Date: September 2016
Uniworld had consistently excellent reviews for the Castles on the Rhine trip and our experience lived up to all the expectations. We spent a few days in Basel and Lake Luzerne prior to embarkation and it was a very easy city to explore on ... Read More
Uniworld had consistently excellent reviews for the Castles on the Rhine trip and our experience lived up to all the expectations. We spent a few days in Basel and Lake Luzerne prior to embarkation and it was a very easy city to explore on our own. When we boarded the SS Antoinette, we were impressed with the professionalism and friendliness evoked by all the staff. Our suite was lovely and having a butler who was charming was a very nice added benefit. The dining options were excellent as was every aspect of the service on board. We enjoyed all the excursions with the exception of the Black Forest. We would have preferred to have stayed in Strasbourg to explore that city more. Colmar and Speyer were very lovely cities and the tour guides were well informed. Of course, after departing from Rudesheim, sailing down the Rhine and seeing all the Castles was a highlight. The fact that we had fantastic weather made the trip even better. Disembarkation in Amsterdam went smoothly but unfortunately the weather deteriorated at that point. We toured Amsterdam on our own for two days and found that city somewhat chaotic but the museums were worth it. We definitely plan to take another river cruise in the future - just have to decide which one. Read Less
Sail Date: September 2016
The cruise was lovely. The ports were of great interest and the natural beauty of the Danube was amazing. We flew in to Prague and spent 2 nights there. It was my favorite city. The music, historic sites and the food were very good. ... Read More
The cruise was lovely. The ports were of great interest and the natural beauty of the Danube was amazing. We flew in to Prague and spent 2 nights there. It was my favorite city. The music, historic sites and the food were very good. Don't miss the concerts at the Mirror Chapel. The rooftop restaurant at the Prince U Hotel offered a view of the city and the famous clock. It is a 4 hour bus trip from Prague to Nuremberg, the embarkation city. Nuremberg sightseeing was OK. All of the other ports on the Delightful Danube cruise were exceptional. The River Princess is an older ship that is well maintained. The cabins are small. We had the least expensive cabin and I would do that again. We didn't feel the extra expense was worth it since you literally only sleep and shower in there. One of the advantages of Uniworld tours is everything is included: all alcoholic beverages, excursions and gratuities. The food very good with a nice variety of fish, chicken, pasta and beef all themed on the port we were in. The wines served were also from the various countries we were in. The Austrian red was very good. The staff in the restaurants and the bar were friendly and accommodating. They were the best in my cruising experience. The excursions were with well informed guides who gave insight into the national character and historic sights. We did a bike tour along the Danube that was beautiful and not too strenuous. The Cruise Director was ever present to help when needed and took friends to the hospital when they had a URI. This cruise was a great was to see the historic gems of Prague, Vienna, Budapest . Read Less
4 Helpful Votes
Sail Date: September 2016
The whole Uniworld Experience is FIRST CLASS all the way. This is our second Uniworld River Cruise and both experiences with our friends on this line were amazing! I have been on many, many other cruises and I would say this is one of my ... Read More
The whole Uniworld Experience is FIRST CLASS all the way. This is our second Uniworld River Cruise and both experiences with our friends on this line were amazing! I have been on many, many other cruises and I would say this is one of my favorite river cruise lines. I can't say enough good things about our cruise and Uniworld. The meals, drinks and Service is impeccable! The whole staff are wonderful, attentive and friendly. I love the all inclusive portion of the package with Uniworld, no large bills at the end of the cruise. The only charge we incurred was a few optional tours we took besides the ones that were offered daily. The wine every night is different as are the dinners. Not repetitive at all. Something new and always outstanding is served so you don't want to miss a meal or try the wine on Uniworld! PERFECT is what I would say about the whole ship, service and experience on Uniworld! Read Less
2 Helpful Votes
Sail Date: September 2016
We wanted to see Budapest, Vienna and Prague all in one trip. Uniworld was recommended by friends who travel the world and had also been on Uniworld. They said there was a focus on food and wine - our focus as well! We were not ... Read More
We wanted to see Budapest, Vienna and Prague all in one trip. Uniworld was recommended by friends who travel the world and had also been on Uniworld. They said there was a focus on food and wine - our focus as well! We were not disappointed. Food, wine, service and wonderful staff. The trip was also "all inclusive", which made things so easy. All the tours were good as were the guides. The only extra was an abbey tour and concert in Vienna which was a highlight! The ship looked better in person than the brochure. Rooms were adequate with bathrooms on the smaller side, but all very nice and super clean as were all the areas. All staff were most accommodating, food choices plentiful and wine/snacks continuously offered in all areas. We have been on several cruise ships, and we really liked having only 100+ people. We made some good friends, and enjoyed everyone. We had an extra day in Budapest and also Prague. There is so much to see in both cities. Read Less
8 Helpful Votes
Sail Date: September 2016
Uniworld was recommended by some very discriminating friends with high expectations of their vacation experiences, who had nothing but great things to say. Every aspect of the cruise was wonderful. From the moment we were picked up, the ... Read More
Uniworld was recommended by some very discriminating friends with high expectations of their vacation experiences, who had nothing but great things to say. Every aspect of the cruise was wonderful. From the moment we were picked up, the entire experience was smooth and easy. Everyone that works on the ship, from cabin attendants to dining room staff to front desk, provided excellent service. They truly seemed focused on helping us get the most out of our trip. It is apparent that Uniworld has very high standards and excellent training to assure all Associates meet those standards. The only real surprise to me what that when docked in port, river ships are often stacked up and docked to each other. So you may have to walk through another ship to get to your own, or passengers from other ships may walk through yours. Another result is that you may have a ship nearly against your cabin window. So if you want natural light when in port you may have to go on deck, but once you know what to expect it's no problem. When sailing you can open your window and enjoy the view, but we found we were rarely in our cabin except to sleep. We extended our stay in Amsterdam which was a lot of fun. There were tours in the mornings only, which gave us lots of time to explore on our own too. We can't wait until our next Uniworld cruise! Read Less
Sail Date: August 2016
Simply a magical journey with excellent and caring staff and wonderful opportunities to experience the best of the Rhine and Moselle. I am always a bit apprehensive before travel as I need to manage my work and home responsibilities ... Read More
Simply a magical journey with excellent and caring staff and wonderful opportunities to experience the best of the Rhine and Moselle. I am always a bit apprehensive before travel as I need to manage my work and home responsibilities fully, before I depart. This cruise line made it happen ever so smoothly. From the 'wellness coach' to the dining staff, to the magical bike rides, mystical castles and enchanting castles, it was nothing less than relaxing and magical. I have dietary restrictions that were managed effortlessly and for the first time I was able to enjoy my meals! It was a special event for us to travel during this time and the staff went above and beyond to accommodate us. The views, calm, excited, and experience will be cherished for a long time to come. I can't say enough about this cruise line and what they afford their travelers. Simply wonderful. Uniworld - you rule! Read Less
3 Helpful Votes
Sail Date: August 2016
Having heard Uniworld was supposed to be a large cut ahead of the rest, I decided to explore Spain and Portugal on a cruise tour from Madrid to Lisbon. The tour director and organization of the sightseeing were outstanding. The Duoro River ... Read More
Having heard Uniworld was supposed to be a large cut ahead of the rest, I decided to explore Spain and Portugal on a cruise tour from Madrid to Lisbon. The tour director and organization of the sightseeing were outstanding. The Duoro River is definitely not a tourism area, so there was no local entertainers; in fact, there was nothing to do after dinner. Women would dance together in the lounge. That is the one negative. Food and sevice were excellent for the size of the crew. Dinner could be very slow. Travel companions were fun and interesting, about a third American and Canadian, one third British and the other third Australian and New Zealanders. The sites were beautiful. The wineries looked beautiful but the product was only fair. Tours in metropolitan areas were very interesting and enjoyable. We saw a variety of towns from medieval times and contemporary. We saw two impressive universities. We saw where and got an idea of how Jews were excluded during the Inquisition. I enjoyed the cruise but would appreciated a larger room with better storage. Read Less
14 Helpful Votes
Sail Date: July 2016
We were at first somewhat hesitant about the Maria Theresa because it is definitely decorated much like a Barouqe palace. At first, the decor is a little overwhelming but it is surprising how quickly one becomes accustomed and comfortable ... Read More
We were at first somewhat hesitant about the Maria Theresa because it is definitely decorated much like a Barouqe palace. At first, the decor is a little overwhelming but it is surprising how quickly one becomes accustomed and comfortable with the ship. The ship itself is in excellent and spotless condition, looking as though we might have been on it's maiden voyage. That is testament to the crew and Uniworld who look to strive for perfection in everything they do. We stayed in a suite on the third floor which was spacious, spotless with a very large bathroom with double vanities and a rain shower that would rival suites on an ocean going ship. The pictures on the website do not do the suite justice as it looks quite cluttered, which it is not. There is plenty of room within the suite and more than adequate closet space, sufficient for even a 14 day itinerary. Our only complaint, which there were very few, was that the furniture within the suite could have been more functional and comfortable. This did not apply to the bed which was luxiourious. The food and service on board was consistently excellent. If you are a foodie, this cruise line is for you. Having sailed on more than 20 ocean cruises with Regent, Crystal and Seabourn, we were somewhat concerned about buffet breakfasts and lunches but those fears quickly faded. The buffets, especially lunch, were always excellent with top notch quality and selections. Dinner, which is served, was accompanied by very good wines, local when possible, and an equally good selection of 5 star cuisine. The crew were also top notch, very sincere and always willing to accomodatre and on par with the service one might see on Crystal or Seabourn. Overall, a great itinerary from Budapest to Amsterdam, with quality tours and guides. A great way to see the interior of Europe on a truly great river cruise line. Read Less
3 Helpful Votes
Sail Date: July 2016
Amazing staff who cannot do enough to help, they work very long hours but always have a smile for you. The boat is dated, the rooms and bathroom are really tiny, but well equipped, no bar fridge in the room, the food on board is ... Read More
Amazing staff who cannot do enough to help, they work very long hours but always have a smile for you. The boat is dated, the rooms and bathroom are really tiny, but well equipped, no bar fridge in the room, the food on board is excellent, the dining room is lovely, the bar is also nice but on the small side. The top deck has very basic relax chairs, but once again the deck service on board is outstanding. The smoking area at the rear of the boat is an issue, I think the entire boat should be 100% non smoking, as several guests including myself found the cigarette smoke offensive. The included shore excursion's tours are good, the older guests enjoy being taken around in a big bus but if you are young at heart you might find the bus trips a bit tiresome. We enjoyed the cycle rides, and hoped we might have had some more fun activities, but we understood that the age group is older and their mobility is not that great. Read Less
4 Helpful Votes
Sail Date: July 2016
Castles of the Rhine We chose Uniworld because it was recommended to us by an old neighbor who is a travel agent. We ... Read More
Castles of the Rhine We chose Uniworld because it was recommended to us by an old neighbor who is a travel agent. We currently live in South Carolina and went on the cruise with a group of our old neighbors from New York. It was even better than what we were told. Everyone was wonderful! We were so pampered and loved every minute of it. The staff was there every minute to make our cruise so enjoyable. This was our first cruise and we hope someday we will be able to go again! For example, while we were walking towards where the ship was moored, a man asked where we were going. After we told him we were headed to the SS Antoinette, he said we could follow him since he was the Captain. From then on we were amazed by the service. Our state room was maintained by Clara. It was just perfect each day and at night the lights were on and we were ready to retire. The Chef, kitchen staff and the wait staff provided us with superior dining all day long. We became friendly with a server named Alexander. Because 10 or 12 of us usually ate together, we always went to the same table. Alexander quickly became one of our favorite crew members. He was funny and treated us like royalty. While all the crew were super, Clara and Alexander stood out. I don't think we could have asked for anything better. Thanks. Read Less
6 Helpful Votes
Sail Date: July 2016
We just returned from an amazing trip on the River Empress on one of its designated family cruises. It was beyond any of our expectations. There were 13 people in our party of extended family members (including 5 children ranging from ... Read More
We just returned from an amazing trip on the River Empress on one of its designated family cruises. It was beyond any of our expectations. There were 13 people in our party of extended family members (including 5 children ranging from 3-17). The service by the staff was extraordinary. They were attentive to the adults and children and engaged in making each experience fabulous for all. The embarkation and disembarkation process was seamless. The cabins were beautifully and efficiently designed. The food was excellent. The chef was creative and provided fun experiences including fun additions like German sausages served on deck as we sailed by all of the beautiful castles along the Rhine. Every meal had a new surprise - - delicious! The excursions and onboard activities were perfect for children. The staff even organized a kick around game of soccer at our port near Colmar and the kids loved it. One of their favorite activities was going for ice cream with Captain Henk and the children's hosts. The kids loved playing chess on the top deck and going through the locks. The crew spent time teaching the kids about the locks and letting them be engaged in the process. We would definitely cruise with Uniworld again! Read Less
9 Helpful Votes
Sail Date: May 2016
The rooms on this ship are tiny. Ours was a suite, which had a nice bathroom, but otherwise was about the same size as the regular rooms. The dining room was constantly over crowded. The food was mediocre at best and awful at worst. The ... Read More
The rooms on this ship are tiny. Ours was a suite, which had a nice bathroom, but otherwise was about the same size as the regular rooms. The dining room was constantly over crowded. The food was mediocre at best and awful at worst. The day was structured to force you to attend evening talks in a crowded bar area every night after which everyone on the ship went to dinner. As a result, the dining room was overwhelmed and it took 2 plus hours to eat every night. You can barely move around the breakfast and lunch buffets as the tables are so jammed together. Every event was preceded by a stampede of passengers. The lecturer speaking on the reformation started his talk about religion by saying he was an atheist and then read from note cards. We did complain and efforts were made to make things better for us, but frankly, not much could be done. This would have been our worst vacation ever had it not been for the wonderful staff on the ship. They always had a smile and made every effort to please. The experience is designed for travelers that do not want to explore on their own and that do not do their homework or try to learn about their destinations but want to be spoon fed. Read Less
7 Helpful Votes
Sail Date: May 2016
We chose this cruise because of our previous excellent experiences with Uniworld. We’re not sure how Uniworld does it, but their organization clearly has a unique way of attracting fabulous staffers. Uniworld's team members are ... Read More
We chose this cruise because of our previous excellent experiences with Uniworld. We’re not sure how Uniworld does it, but their organization clearly has a unique way of attracting fabulous staffers. Uniworld's team members are not only excellent at their jobs, they’re simply marvelous, friendly, engaging people. They make the cruise. But that’s not to say that any other aspect of our experience on the Antoinette was lacking. As always, every meal was a delight. We loved the Leopard Bar. The excursions were, as we’ve come to expect, first-rate. Excellent guides, small groups and state-of-the-art communication equipment, which makes it really easy to wander from the group a bit and still hear every word the guide utters. We particularly loved our afternoon in the Black Forest, which included lunch and Black Forest cake at one of the stops along the way. The post-cruise extension to Basel and Lucerne turned out to be great as well, and, we think, a bargain given the 5-star hotel, transfers, the guides and the exclusive lake cruise that were included. The ship itself is magnificent. The restaurant and the lounge or beautifully appointed and wonderfully comfortable. Our room was beautiful. Our only complaint is that we assumed the swimming pool was outdoors, which we weren't likely to want to use in mid-May in northern Europe. Our assumption was wrong and we greatly regretted not bringing swimsuits with us. This was our fourth trip with Uniworld and we expect to go on number five next year. Read Less
7 Helpful Votes
Sail Date: October 2015
My husband booked this river cruise from Lyon to Arles in honor of my birthday, so I was expecting the best and was not disappointed! The S.S.Catherine is an elegant ship with Venetian glass fixtures, original artwork on all of the walls, ... Read More
My husband booked this river cruise from Lyon to Arles in honor of my birthday, so I was expecting the best and was not disappointed! The S.S.Catherine is an elegant ship with Venetian glass fixtures, original artwork on all of the walls, good-sized staterooms and L'Occitane amenities. The food was always prepared to perfection for ALL meals and finished by delicious desserts prepared by two pastry chefs! Each evening before dinner, everyone would meet for cocktails and information regarding the next day's activities. The tours and activities are geared for the sedentary up to "Go Active." We did two "Go Active" tours: a bike ride of Lyon and a hike up into the vineyards of Burgundy. We also did one special excision for an additional charge to the castle of a French Count who saved us wine and lunch. Well worth the extra money! UniWorld's guides were excellent in both their presentation and knowledge. UniWorld has their own fleet of tour buses, too. Our cabin was the perfect size with a little sitting area off to the side so we could watch the countryside or the many locks we went through. We did enjoy the entertainment in the bar area after dinner. Embarkation and disembarkation were a non-event - they were so easy. We decided that the staff must be trained to never use the word "No" as everything was wonderful. We would recommend UniWorld in a heartbeat and hope to enjoy one of their other ships in the future! Read Less
9 Helpful Votes
Sail Date: October 2015
Well organized cruise with pre-extension in Basel and post-extension in Amsterdam. Uniworld personnel were attentive, well organized, and all aspects of the cruise with airport transfers were without a hitch. The no extra tipping policy ... Read More
Well organized cruise with pre-extension in Basel and post-extension in Amsterdam. Uniworld personnel were attentive, well organized, and all aspects of the cruise with airport transfers were without a hitch. The no extra tipping policy was well appreciated. Drinks on board were all covered with plentiful servings and refills. The cabin was well kept up. The S.S. Antoinette was in good condition although the decorations seemed dated compared to newer ships. The quality of the food and choices were excellent. Service in the dining area was very attentive. All guides on excursions were quite knowledgeable and tours were well organized. My disappointment with the cruise was that the majority of ports were located in industrial areas and not very scenic. Most excursions required a 1/2 hour bus ride to see historic towns and buildings. This was the nature of the geography of the Rhine and not the fault of the cruise company. The viewing of castles was mostly limited to one afternoon cruising about a 30 mile section of the Rhine in Germany. Basel was a good choice for a pre-extension city to visit and was easily walkable. Amsterdam was flat and easily walkable as well and made for an enjoyable post cruise extension. If you have never been on a river cruise or will only be doing one cruise, choose the Danube river cruise as they are much more scenic and historic towns are much more accessible. Read Less
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