I chose this cruise because a friend recommended them. between employees walking into my room unannounced while I was not dressed, food that was salty, the ship not having my food allergies (all of which the reservation people had,) a server who did not offer me anything to drink while people around me had red and white wine. Because of the Food Allergy issue, out of 3-pages, there was one item ...
This was my second cruise with Uniworld. Staff is always good but corporate dropped the ball. I was told by staff that the lock on the Rhône between Avignon and Tain L’Hermitage had been broken since March 8. Our Cruise left on 3/19 and we were not told about it. You can also read about it on the French website CNR. There is no timeline to fix it. So we had to ride on a bus one day almost 4 hrs ...
11.24.22
We recently completed a Uniworld Cruise (Castles Along the Rhine) on the ship, SS Antoinette from Basel to Amsterdam (09.25.22 to 10.02.22 with a post-cruise extension for all in Amsterdam until 10.04.22). two (2) Parents (us), two (2) Adult children with spouses for a total of six (6) guests.
We as parents paid for all the costs including air from Uniworld Air Dept, Uniworld ...
Many days we were ‘on the bus’ very early – often between 6:30am-7:00. Some days were even earlier. We would go from breakfast (which had to be eaten by 6:00, to make it to the bus) until 2:00-2:30 without any food. One day our excursion went from 7:15am -3:00pm – NO FOOD. There were small mandarin oranges on the bus and on one occasion bananas. Thus, we were going 8-9 hours with NO FOOD. I ...
My wife and I are repeat customers on Uniworld River Cruises and were on the ill-fated above eight-day river cruise that in effect lasted 2-3 days. We departed Basel on October 14, 2018. At that time the crew had to know that completion of the scheduled eight-day river cruise was extremely unlikely, given conditions on the Rhine at that time. The Captain later indicated to us that at the time ...
Don't ever book a cruise with Uniworld Boutique River Cruise Collection unless you want to be held hostage on a bus tour instead of being on a 5 star ship. We were told 2 days into our 8 day river cruise that we would be getting on buses to finish our cruise with NO option of cancelling. And there was no chance of getting a refund of any kind on our HUGE bill. The company allowed us to get on a ...
We had planned for our first trip to Europe in almost 30 years and had been sold on the Uniworld Castles on the Rhine river cruise by Uniworld reps. When we arrived in Basel the captain and cruise director allowed all passengers to board. We were unsuspecting of any issues, but Uniworld KNEW that the Rhine River was IMPASSABLE and they boarded everyone anyway. Then 24 hours after boarding at ...
Many of the advertised facilities and amenities on the Lyon to Avignon cruise on Uniworld's SS Catherine were not provided. When I embarked on the cruise, the suites and staterooms were not ready until 3.00pm and the only toilet/washroom facilities were those located adjacent to the ship's reception area. The washroom and its two toilets were filthy with wet floors, no toilet paper and towels, ...
I am a three-time Uniworld cruiser and have been on about a dozen river/ocean cruises and never have I had a more terrible experience than this one.
On the first day, my cabin smelled like something had died in there. The crew confirmed this to be true. The terrible hotel director Andre (who seems to have a chip on his shoulder that he isn’t using his law degree) refused to acknowledge or ...
Horrible guide, dreadful cruise experience as we were not on ship--long bus trips, guide did not give information or attend to our comfort, safety or try to give us a good experience. The food on the ship was wonderful, the people on the ship were wonderful, but 4 days out of 7, no sailing, and the promised excursions mostly did not happen. Instead we got long bus rides to second or third rate ...