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3 Helpful Votes
Sail Date: November 2016
This was my first rivercruise which I enjoyed very much the service was impeccable the staff very polite and well trained and so professional. A rivercruise is a very relaxing cruise I enjoyed the scenic view all through the cruise ... Read More
This was my first rivercruise which I enjoyed very much the service was impeccable the staff very polite and well trained and so professional. A rivercruise is a very relaxing cruise I enjoyed the scenic view all through the cruise beautiful scenery and the locks were wonderful my whole trip was fantastic I strongly recommend this to people 50 and over not for family. I will go back and do another one with a different country and itin. The food was amazing also the intertainment was fantastic. Everything is looked after in details and the itin was wonderful all the walking tours Tours excursions was wonderful and well planned the guides were very informative and was very well knowledge about their city they live in. The Coaches were also wonderful as there were some small town that we need to take coaches the drivers was nice and friendly and the coaches was very clean. Read Less
8 Helpful Votes
Sail Date: July 2015
First the good news. The chefs did a great job with the three meals each day. I avoid fish on cruises as I have yet to find any that is and this cruise was no different. Desserts were always superb. The cabin was crowded but ... Read More
First the good news. The chefs did a great job with the three meals each day. I avoid fish on cruises as I have yet to find any that is and this cruise was no different. Desserts were always superb. The cabin was crowded but tolerable. The bad news. The oldest waiter in the dining room and lounge refused to serve me a beverage by ignoring me on two accessions. When I complained I got a gruff response from the manager and bar tender. I had good and friendly service from all of the staff otherwise. This kind of attitude should never happen on a luxury cruise and should be corrected immediately. On disembarkation day we left our four pieces of luggage in the hall as instructed. An hour later our luggage was still in the hall even though all other luggage was taken away from our fellow passengers. My travel companion got concerned and carried our luggage to the lobby. We found it strange and suspicious that our luggage was taken. Read Less
10 Helpful Votes
Sail Date: July 2015
The Queen Isabel was a very comfortable vessel. Service was extraordinary, friendly, efficient and caring. Meals were well prepared. Highlight was the beautiful Douro River, its twists and turns, and the lush hills alongside the river. ... Read More
The Queen Isabel was a very comfortable vessel. Service was extraordinary, friendly, efficient and caring. Meals were well prepared. Highlight was the beautiful Douro River, its twists and turns, and the lush hills alongside the river. We visited numerous qui tas, or wineries, eash with its own flair. Tour guides were fun and informative, and always very helpful. Porto, the final stop on the cruise was a somewhat faded, but thoroughly charming city. The boat, though very nice is not perfectly maintained. In our cabin, #309, one of the blinds would not close, was like that all week, despite requests to fix it. Twice during the week one of the main entrance exit doors to the upper deck was out of order. The restroom outside the dining room was not as clean as it should be. None of these were real problems, but they were noticed. Again, the servers, housekeepers, front desk staff and tour guides and drivers were wonderful. Dining was a pleasure, leisurely, friendly and delicious. Every mealwas a treat. Read Less
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