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8 Helpful Votes
Sail Date: May 2016
Uniworld was great. The room was beautiful and the bed was extremely comfortable. The service was amazingly attentive and all of the staff were very professional. If anything, they were too attentive! My husband would sometimes get wine ... Read More
Uniworld was great. The room was beautiful and the bed was extremely comfortable. The service was amazingly attentive and all of the staff were very professional. If anything, they were too attentive! My husband would sometimes get wine and not even drink it, just so people would stop asking him if he wanted some! Our cruise director was Thierry and our hotel manager was Yann. They are both French and were very visible during the entire trip, and made sure everything was running smoothly and that everyone was happy. The head chef and restaurant manager were also extremely visible and attentive. The food was really good, albeit heavy, and the wines were nice. The only downside on our trip was that my husband ended up getting food poisoning, I think from a restaurant we ate at in Lyon before getting on the ship. Nobody else got sick (including me) so I doubt it was anything he ate on the ship. He was down and out for almost 3 days, which left me exploring a lot of the ports on my own. While he was sick, all of the staff on the boat was very attentive to his needs. They were always asking how he was doing, arranged for a doctor to come onto the ship to look at him, and picked up prescriptions for him. The restaurant manager made me plates of crackers, rice, and plain chicken to bring him. I wish he did not get sick but I was glad he was in good hands on the ship. I really loved Provence. My favorite port was Avignon. I actually did not even do the included tour there because I opted for the optional included tour of Pont du Gard (it no longer costs extra!) which was also amazing. We had a whole afternoon free in Avignon though so I explored on my own. I thought they fortified city was beautiful and really enjoyed the Pope's Palace. I definitely would like to return to Provence again, hopefully bring my kids once they are a bit older. I would highly recommend Uniworld to anyone going on a river cruise. The staff is incredibly attentive and make you feel like no request is too large. Although we were one of the youngest on the ship (mid to late 30s), we still enjoyed it and felt it was not too slow-paced. We were expecting the age gap anyway. The only thing that is a bit lacking is the entertainment on the ship, although we are not really into that sort of thing anyway so it didn't bother us. I pretty much got off the boat and went exploring whenever we were docked. The nice thing about a river cruise is that you can do that since you dock right at the towns! Read Less
10 Helpful Votes
Sail Date: March 2016
This was our first cruise of any kind, as well as being our first trip to Europe and everything, absolutely everything, was amazing! We are now Uniworld travellers for life! I have been singing their praises since we got home. We took the ... Read More
This was our first cruise of any kind, as well as being our first trip to Europe and everything, absolutely everything, was amazing! We are now Uniworld travellers for life! I have been singing their praises since we got home. We took the Castles Along the Rhine tour departing on 3/27 from Basel on the S.S. Antoinette. Embarkation: We arrived in Basel after an overnight flight and connection from Amsterdam and were greeted by the Uniworld rep outside the baggage area. We transferred to the ship without issue and were quickly and efficiently checked in. The Itinerary: Stops were well organized and buses to and from locations were on time and very nice. All operators from the guides to the bus drivers on the excursions were superb. Favorite stops included Speyer, my husband loved the Technical Museum there! Also, Koblenz is a place I would have loved to spend more time, and the tram ride up to the fortress was great! Cruise manager, Chad, was great and very knowledgeable. The day we had the 'scenic' cruising the weather was horrible. Everyone was on deck huddled under blankets and it was freezing rain, however the waiters brought everyone hot chocolate (or something stronger), which was a nice touch! The only negative thing I have to say about the excursions is I wish there was more time included for shopping! That is a personal preference because my husband and I love to shop and a couple of times we ducked out of the guided tours early so we could shop more. Dining: Waiters were fantastic! Alex was our waiter and he was wonderful, very attentive! Food was excellent! I was very impressed with the dinners and the quality was so good. I gained 5 pounds! The breakfast buffet was very good with an omelet station and the 'usual' breakfast items (bacon, sausage, eggs, croissants etc). Lunch buffet was good as well. Entertainment & Lounge/Bar: There was a duo (I think they were father/daughter) almost every night who were very talented. The cruise was not full and most nights they were singing to an almost empty lounge but they kept up the pace and were very enjoyable. The lounge at night was a the perfect area for us to sit and relax after dinner. I loved how much room there was in general on the ship as well. You were never 'fighting' for a spot anywhere nor were you so packed in that you were forced to interact with people if you didn't want to. This was our honeymoon and we wanted to be alone. The bar tender, a different man named Alex, was our favorite staff member! He was amazing and we loved chatting with him. He always remembered our drink orders and was so friendly! One note about the drinks (at the bar and during meals), I assumed that since it was all inclusive that refills would be scarce to try to pinch pennies on their part, but boy was I wrong! If they saw you were even half empty they refilled your glass. It's the little things like those details that really impressed me. Crew: Peter, the concierge, was amazing! He needs to be recognized for his service! He went above and beyond on several occasions for us when we made requests to do things not on the itinerary (once when we asked about going to the technical museum and the other when my husband wanted to see the ruins of a bridge we were passing after dark). I was so impressed with him, great experience! But all the staff were amazing. Even the housekeeping staff were super friendly and nice (not something you see often if you know what I mean!). Every single staff member seemed to truly love their jobs and couldn't do enough for you. If you asked for something they literally jumped at the chance to make you happy! Such an amazing feeling! We felt like royalty! Everyone seemed very well trained and it all seemed to operate like a well oiled machine! This was our first Uniworld cruise, but will not be our last! We hope to sail with them again this December on a holiday cruise. Can't wait! Travel with them and you won't be sorry! I don't think I could go with Viking now that I have experienced Uniworld. I would literally do a commercial for them I loved it that much! It was truly, 100% all inclusive (drinks, gratuities---everything). It was beyond relaxing to not have to pull out your checkbook left and right while we were there or worry about the tab we were ringing up. Everything was taken care of and we were able to fully relax---it was an amazing feeling! The perfect honeymoon experience! Read Less
4 Helpful Votes
Sail Date: March 2016
I waited a few weeks to write my review because I simply didn't know where to begin. I took a 2 week European trip with 8 days being on the River Empress. From start to finish every moment I spent on the ship was memorable and worth ... Read More
I waited a few weeks to write my review because I simply didn't know where to begin. I took a 2 week European trip with 8 days being on the River Empress. From start to finish every moment I spent on the ship was memorable and worth every penny spent. From arriving at the dock and being greeted by the captain and crew who swooped my bags up and took them to my room. The room was smaller then I anticipated and I do wish I had paid for a larger room. The room was beautifully decorated and I felt the luxury. I was sharing the room with a friend and it was crowded all the time. Even so, we figured out a way to make it work and usually were in the room at different times. I also met people on the trip who traveled without having to pay a single supplement but I had not been able to find that option. Next time I will have my own room and that will make a big difference. I loved sitting in the room and watch as we navigated up River and through the locks. The crew was simply perfect. I really don't know how service could be better than it was. The crew remembered me and knew all my tastes and preferences and I noticed thAt was true for all the other passengers. Within one day, I had made many new friends and knew passengers and crew buy name. I would easily be Able to travel alone and have time to be alone as well as meet friends to spend time with. I became sick on the trip and the crew took care to make sure that I had extra care. They even helped get me to the apotheke to get some relief. Dining was always a treat and the staff in the dining room were superb. I loved that we could dress casually and be truly comfortable everywhere onboard. I loved the scenic stretch where we saw the castles but wish we could have had actual printouts to follow. The weather was cold and it was not possible to hear the commentary once I moved to the lounge. The gentle walking options were still difficult for me but that was because I was sick and had a hurt foot. Even so, they helped me figure out options that I could handle. They went above and beyond. Sometimes I felt very rushed and didn't have enough time to really explore the town but I realize that they have many people to accommodate. I actually liked the quietness of the ship and that they only had a pianist. I enjoyed being Able to look out the window, write in my journal and visit with new friends. I wouldn't want a bunch of flashy entertainment like on an ocean cruise. I enjoyed the daily meeting to learn about the next day's options. I thought Dirk and Ramona did an exceptional job of making sure everything came off perfect. I also enjoyed watching the crew work on the ship while they navigated the Rhine. The captain spent time talking to us and explained how the locks worked. When it was time to embark I found myself welling up with tears. It was quite overwhelming to think of al the things I saw and the wonderful people I met. Read Less
6 Helpful Votes
Sail Date: October 2015
We were a little hesitant to do a river cruise: would we at less than 60 be the youngest? Will we be confined? Can we take 10 nights of RSL entertainment? On all accounts wrong! Mid range age, great facilities on ship, fabulous ... Read More
We were a little hesitant to do a river cruise: would we at less than 60 be the youngest? Will we be confined? Can we take 10 nights of RSL entertainment? On all accounts wrong! Mid range age, great facilities on ship, fabulous entertainment with rich lectures on the local culture, top quality food, great, in fact superb staff - we had a ball. It may have helped that the boat being the last of the season going up the Danube was 50% full - it may have been over half of them Australians, or just the places we visited and friendly professional tours, but even as a seasoned traveller, this was the best organised travelling experience we have ever had. Highly recommended, the only slight problem we had, was we needed to exercise early in the tour, as we couldn't say no to the fabulous fare!! Get on the bikes, enjoy the staff and clientele and absorbe the surrounding culture. Amazing. Read Less
12 Helpful Votes
Sail Date: October 2015
My mother, who passed away earlier this summer, swore she would never go on a cruise. My father, widowed at the ripe young age of 79 and overwhelmed by sadness and being alone, asked me to accompany him on a cruise. We had friends who ... Read More
My mother, who passed away earlier this summer, swore she would never go on a cruise. My father, widowed at the ripe young age of 79 and overwhelmed by sadness and being alone, asked me to accompany him on a cruise. We had friends who had traveled with Uniworld in Europe previously and raved about the experience. In fact, they took the exact cruise (Castles on the Rhine from Amsterdam to Basel) we signed up for several years before. So we planned the trip around my father's octogenarian cousin in Amsterdam... we'd start there and end there. The flight in coach class from LAX to Amsterdam was great for me, but my dad was super uncomfortable. He would have preferred a stop-over. I think he is nuts. KLM was nice, although they did switch aircraft on us at the last minute and it's conceivable that we got a plane with smaller seats. I admit that the seats were small and close to one another. Again, he would have preferred a break. I say get it all over with. (Note: the flight home was also nonstop, seats were roomier, and the flight was a breeze.) In Amsterdam we stayed at the modest but super comfy (and ideally located) Best Western Delphi on Apollolan, adjacent to the Beethovenstraadt shopping district. Easy to catch the trolley to the heart of Amsterdam, but far enough away for peace, quiet, and cost-effective travelling. Online pricing was great. Location was literally 5 to 7 minutes from the Van Gogh Museum and Rijksmuseum in super efficient and easy-to-use public transit. Got ourselves to the port in Amsterdam for the cruise, easy as pie. Cruise folk were welcoming from the very beginning. We ate lunch on board before sailing - with my dad's cousin, I might add - and despite the cold and light rain (mid-October departure) it was a fun and exciting day. Sites were great along the Rhine. Walking tours, particularly the gentle walkers tours, were ideal for my slow dad. And the availability of the Alpine walking sticks was genius. Whoever thought of that should get a raise. REALLY helped my dad (and many others on the cruise) get around on cobbled streets. Weather was cold, and for the most part grey; for me it was a tremendous and wonderful change from the California drought. My dad, also known as Grumpy Grumperson, was a bit put out, but had the proper clothing and was fine. Heavy coat, cashmere scarf, nice lined gloves and an in-room thermostat... what more could he ask for? Don't ask... Day trips were well-planned, well-guided, and not too overwhelming (not too fast, not too far, not too much information to manage), even though their cost was in addition to the cruise for the most part. My favorite was the Black Forest. Would have loved more time in Strasbourg - guess I'll have to go back. Heidelberg Castle tour was lovely, but if you've been before (as we both had), that field trip is ONLY a shopping excursion. Included for all excursions were ear pieces with transmitters so on tour with a guide, you could easily hear everything being said. That was SUPER clever, and worthwhile. Ship amenities were wonderful. Meals were plentiful, delicious, and varied. Super nice to be able to eat well (read healthy) at every single meal and not feel like I was missing out. The fact that drinks - ALL drinks - are included in the price of admission makes the cruise even better. I had prosecco a lot. My dad is a single malt scotch guy. Neither of us was disappointed. Would have liked a better rowing machine in the gym, but who goes on a cruise to row in the workout room? I guess I do. My dad had a couple of massages and loved them. Thanks for making that service available. Bar/lounge entertainment was a bit 1950s Vegas hotel, but I imagine it's hard to find excellence when you're at sea (on the river) for weeks at a time. Pianist was good, but not great. It's OK - it was background noise to the rest of the trip. And he was far better than having no music at all. Staff were OUTSTANDING. LOVE YOU GUYS! First, they put up with Mr. Grumperson. Second, and more importantly, they were charming, smart, witty, fun, professional, and attentive. Seriously, thank you all. Rooms were surprisingly (to me) comfortable for such a small space. The beds were plush, as were the bathrobes. Room safe was a breeze to use. Bathroom was totally great (love the nightlight feature). HATED when another ship was parked outside my bedroom window, but I'm guessing that couldn't be helped. If it had happened more than once and for more than a relatively limited time, I might have been uncomfortable. Would love to take a cruise with my love next time (although my dad can come too as long as he's less grumpy). But, I have to say, that as far as having a vacation where I was supposed to be looking after my dad while on holiday, the river cruise was ideal, and Uniworld made it totally possible. Thanks, Uniworld. I had a lovely time. I hope I can do it again, soon! Read Less
3 Helpful Votes
Sail Date: October 2015
Our first European river cruise with anybody and we're glad we chose Uniworld, and specifically, the "Legendary Rhine and Moselle" cruise on the River Queen. From the time of boarding to the time of departure for the Basel ... Read More
Our first European river cruise with anybody and we're glad we chose Uniworld, and specifically, the "Legendary Rhine and Moselle" cruise on the River Queen. From the time of boarding to the time of departure for the Basel airport, the service provided by the crew was fantastic...rarely are you pampered to this degree. It was a 9 hour time difference for us to adjust to, which took a few days, but the activities, both ashore and aboard became increasingly easier to get in sync with. The "River Queen" is an older girl, but she wears her age gracefully, is beautifully appointed, and impeccably maintained...on more than one occasion, I saw people on the shore taking pictures of us as we glided by. Crew: Well, there are only so many superlatives you can use but suffice it to say that the staff on our sailing were attentive to our every need and we literally lacked for nothing...from the full "treat" jars in the cabin and lounge, to the staff remembering how you like your favorite drink, and the dining service was exemplary. Our cabin seemed to be "made up" as soon as we vacated for the days activities and I don't recall any question that the reception area staff couldn't answer for you. The dining staff, from chef to waiter, were top-notch and we thought the food delicious and well-prepared. Tours: All very interesting...we would have liked to have had more time in the Roman-Germanic Museum in Cologne as it could be a tour all by itself. The Marksburg Castle tour in Koblenz (with added gondola ride over the Rhine) was well worth the additional cost and the included Reichsburg Castle excursion in Cochem shouldn't be missed either. If you like German white wines, then by all means, do NOT miss the Dr. Pauly wine tasting in Bernkastle. We'd been to the Luxembourg-Trier region in the late 1970's but totally enjoyed our return visit and the stop at the American Military Cemetery. In short, we enjoyed every tour we took, as evidenced by the number of photos we came home with. Entertainment: In addition to the rest of the staff, we would be remiss if we didn't mention our resident musician, Dariousz...he provided a very pleasant interlude after returning from a tour and before/after dinner. The other performers that came aboard in certain cities were also very good. Weather: While mostly overcast with some occasional rain showers, we did enjoy some nicer days towards the end of the trip where you could sit up on the sun deck with a very warm blanket and just take in the scenery that these rivers are so well known for. All-in-all, the weather was only a minor annoyance at most. Disembarkation: There were about 16 of us who had to leave for the Basel airport at 4am for early flights so the crew put out an "early snack/breakfast" for us. Our luggage was taken off the ship, put onto the waiting bus, our cruise director (Christine) came aboard to wish us good-bye and we were very quickly on our way to the airport...all handled very efficiently. Summary: One very nice, but often overlooked feature of Uniworld is that all gratuities are included in your basic cost, and while you may not know what percentage the crew actually receives, it's one less thing for you to worry about when you disembark. We met many very interesting people, had great dining companions, and hope to take another Uniworld cruise in the coming years. Read Less
4 Helpful Votes
Sail Date: October 2015
My wife and I took a river cruise called Castles along the Rhein. And they were not kidding. The view from the boat was amazing. the castles were so beautiful. you could also see the small villages. it was our first time to Europe and ... Read More
My wife and I took a river cruise called Castles along the Rhein. And they were not kidding. The view from the boat was amazing. the castles were so beautiful. you could also see the small villages. it was our first time to Europe and first time on a cruise. It was the best experience. Our cabin was nice and roomy We were on the third level. we had a huge window that you could open and the views were great. We enjoyed great food on the boat. It was an all inclusive cruise. The service was awesome. The excursions were wonderful and the stops that we made along the way were great also. we stopped near big cities and small villages. they would have buses ready in the morning ready to take you into the towns. they were always on time, so you were never cheated out of time. We had the options of spending the day visiting the towns or doing a day excursion. It was a great way to see Europe. We can't wait to do it again. I would recommend it. Read Less
3 Helpful Votes
Sail Date: August 2015
This was our first river cruise (actually, our first cruise of any kind, as the whole idea of cruising on anything larger than a sailboat never really appealed to us). We enjoyed it so much, we've already scheduled our next trip with ... Read More
This was our first river cruise (actually, our first cruise of any kind, as the whole idea of cruising on anything larger than a sailboat never really appealed to us). We enjoyed it so much, we've already scheduled our next trip with Uniworld. Everything was top-notch, from the included excursions to the food and service. It was especially refreshing not to be nickled and dimed for drinks, tips, and extras, and the only added cost we had at the end of the trip was for the Heidelberg optional excursion (which was very well done). We really enjoyed the tours to the Alsatian wine villages, but all of the tours were excellent. I require a gluten-free diet, and by the second day it seemed that all of the dining room staff were aware, and the chef did everything to ensure I got to enjoy lots of delicious menu items throughout the trip. They also offered a special reservations-only dinner on the top deck that was phenomenal. The cruise director was wonderful and seemed to have boundless energy (perfect for her job!). The nightly entertainment was fine, although it seemed to be primarily background music by a male/female duo. The swim-spa pool was great although it did have to be drained for a couple of days mid-trip so the ship would sit higher in the water due to low water levels on the Rhine. It was also on the cool side (even before it was drained and refilled) although it is heated according to the Uniworld documentation. All in all, I'd highly recommend this itinerary and ship. Read Less
10 Helpful Votes
Sail Date: July 2015
Our river cruise started on July 29 in Budapest and ended August 7, 2015, in Prague. We were aboard Uniworld’s Princess for its Delightful Danube and Prague cruise. Accommodations: A majority of the rooms have the exact same square ... Read More
Our river cruise started on July 29 in Budapest and ended August 7, 2015, in Prague. We were aboard Uniworld’s Princess for its Delightful Danube and Prague cruise. Accommodations: A majority of the rooms have the exact same square footage; the big difference is in cost and window sizes: Rooms in the hull of the boat are Category 4 and 5, and these rooms are the cheapest and have the least amount of window (you can almost see the ducks eyeball to eyeball). Category 2 and 3 have non-opening windows, about three-quarter length, and cost more than the Category 4 and 5 rooms, whereas Category 1 cabins have “French” balconies that permit you to slide open the windows but lack any sitting space outside the cabin itself. We originally booked a Category 5 room, but upgraded to Category 2 and were glad that we did because my wife fretted about our being “half under water” in the Category 4 and 5 rooms. If you are used to having a veranda room on the big ships, I would suggest that you book a Category 1 (suite), or Category 2 or 3 stateroom. No matter what size room you book, you will enjoy the very comfortable beds, the toiletries, and the other amenities. No room service for food or beverages, however, but coffee is close by. The room we had was very clean and the maids did a commendable job. Food: Plenty of everything you could want for breakfast and lunch, and dinner entrees that had excellent presentations and tastes. Fruit and other snacks were abundant throughout the day, and the drinks came as fast as you could order them. (Uniworld’s policy of one price that covers most excursions, food, beverages, and tips is a real plus, unlike the ocean liners’ policies that nickel and dime you to frustration.) Service: Responsive and professional. The employees seem to enjoy their jobs and were good at them. The captain of our ship, however, seemed somewhat “stiff” and not an engaging conversationalist; perhaps he was very focused on reaching our destinations before the Danube was closed to river traffic because of low water—which occurred the week after our cruise. Entertainment: Excellent brass “oompah” band and keyboard artists. The get togethers with friends for a night of dancing and drinking were a highlight of our trip. I guess that the smaller passenger numbers, no assigned restaurant seating, and fewer options for entertainment kind of forces you to meet others and form friendships quicker than you would on an ocean liner. Excursions: Very well selected as offerings by Uniworld, and the tour guides were excellent: they were knowledgeable, accurate, spoke clearly, answered questions directly, and did not sugar-coat the dark history of their countries’ pasts. (Our Nuremburg guide provided a stimulating lecture about the Nazis and interjected his own stories about growing up in post-Nazi Germany and how children are currently taught WWII history.) Daily Briefings: They were not brief, by any means, and the person who delivered them needs some presentation training. He more often than not addressed the floor in front of him, mumbled, alternated between what he had previously said and new information, which resulted in people falling off their chairs, dead asleep, or completely confused. Towns/Cities Visited: Wonderful to see and trek “like the locals” do. The many walks through these places were informative, beautiful to see, and fun because of our engagement with our cruise mates as well as the locals. Some folks complained about not having enough time to really explore each of the places we visited, but these river tours just give you a brief exposure to the highlights so that you can go back on your own for an in-depth exploration. Good selection of places and attractions. Bus Ride to Prague: Long—about 3.5 hours—but also a worthwhile passage through the countryside to see what life is like “on the ground” in the Czech Republic. The Hotel Imperial in Prague was excellent because of its central location, amenities, and professional service. Recommendation: We would give this tour a 5-out-of-5 star rating and recommend it for people who want a taste of the old and new worlds, who can walk ably, and who like to study the cultures and architectures from the Middle Ages to the present. Read Less
2 Helpful Votes
Sail Date: July 2015
We just returned from our 1st Uniworld River Cruise. IT WAS AMAZING! We saw so many wonderful things, met so many interesting people and the service was unbelievable. The staff was so well trained and pleasant. The ship was ... Read More
We just returned from our 1st Uniworld River Cruise. IT WAS AMAZING! We saw so many wonderful things, met so many interesting people and the service was unbelievable. The staff was so well trained and pleasant. The ship was beautiful and spotless. The food was delicious and diverse. We participated in most of the shore excursions. The guides were knowledgeable and entertaining (with only one exception..she was knowledgeable but boring). The attention to detail was exceptional. Uniworld's years of experience shows. Our cruise manager, Rik, was obviously well trained and thoroughly enjoyed what he was doing. We did not participate in much of the entertainment offered on board. We made so many new friends that we made our own entertainment. We have taken sea cruises on large ships in the past but never again....The intimacy of a river cruise is definitely the way to go. More personalized service and more opportunities to get to know your ship mates. Read Less
9 Helpful Votes
Sail Date: May 2015
This was our first river cruise and we will definitely do more. This fits our style of traveling: smaller numbers of guests, more luxurious and pampering atmosphere, all inclusive pricing (including tips), great amenities, mostly planned ... Read More
This was our first river cruise and we will definitely do more. This fits our style of traveling: smaller numbers of guests, more luxurious and pampering atmosphere, all inclusive pricing (including tips), great amenities, mostly planned events with some on-your-own too, always moving, changing scenery, good food, relaxing afternoons and sunsets on deck, free washer and dryer, good entertainment, excursions with local and knowledgeable tour guides, superb staff and crew, and much much more. Uniworld has got to be one of the best if not the best. They package all the elements of a wonderful river cruise into the most enjoyable experience. We did the Venice and Gems of Northern Italy cruise. This is a little different than a lot of river cruises in that it is centered in or near Venice most of the time with a two day jaunt up the Po and bus excursions on the days that are not spent cruising through the Venice Lagoon and canals. The bus rides can seem long (as opposed to the river cruises that offer many stops along a destination type of format) but that is the tradeoff you make on this cruise so you can go inland to see Verona, Padua, Ravenna, and Bologna. The architecture and art is stunning. The St. Marks Basilica private tour is definitely a highlight. It starts in near darkness and the guide starts talking while the lights slowly come up. It's a glorious experience. And there is PLENTY more (read the itinerary). Uniworld organizes excellent charter experiences, and everything is paid for you (you literally do not need to carry money on this cruise). They even give you lunch money one day so you can have lunch where you choose. Their tour guides are top notch. Pasta making demonstration, glass blowing trip, onboard wine tasting, shopping in the Rialto with the ship's chef for the day's specialty of calamari --- the list goes on and on. There are bicycles to borrow too - we quite enjoyed our late afternoon ride around the Polesella area where the Countess was docked for the night. The meals were very good - two of the meals were superb: the Welcome Gala and the Farewell Gala. The rooms are very comfortable. The L'Occitane bath products were a notable extra touch. It is not hard to find a place on the ship to be alone, or alternatively to find other guests. The nightly entertainment is good and twice Uniworld booked special local talent. The all inclusive pricing includes the bar drinks and they don't skimp, as they have top shelf brands. You learn to fall in love with the cappuccino/macchiato machine that is available 24x7. There is a spa and exercise room onboard and daily training on the top deck, however we didn't participate in these (we do enough of that at home!). We heard that some cruise itineraries get altered due to low waters in the Po (usually in the fall time). Uniworld modified the Po portion of the itinerary to only go to Polesella so that addressed it (hence the slightly longer bus rides). The ship holds 130 guests, we read other reviews and it seems the guest counts are lower in the off peak times. Our count was only 50, and the week after us was due to be 52. The staff is excellent, and even better when there are not as many guests. Our waiter learned our names at the first dinner and treated us quite well throughout the week. For your travel planning, know that guests are expected to check out of their cabins by 8:30 AM on the day of disembarkation. You can stay in the lounge or deck areas, and there is light food available, but you need to have your luggage packed and leave your cabin. The general atmosphere is that it's time to go so the ship can be ready for the next week's guests. Overall we enjoyed this cruise tremendously. It was better than we had even hoped. We're hooked now, and we thank Uniworld and its employees, whom we hope to see again. We would have filled up the memory on our digital devices if we had not backed up and cleaned ahead of time. So much to see. Read Less
4 Helpful Votes
Sail Date: May 2015
We had never been on a River Cruise, just Ocean cruises. The crowds did not appeal on the big boats. The River cruise with Uniworld was fantastic, we didn't want to leave. The bed was so comfortable, the ship beautiful and so well ... Read More
We had never been on a River Cruise, just Ocean cruises. The crowds did not appeal on the big boats. The River cruise with Uniworld was fantastic, we didn't want to leave. The bed was so comfortable, the ship beautiful and so well kept. The crew were all amazing. Our waiters and especially the cruise director could not have been more friendly or engaged in caring for us. The excursions and guides were excellent. We took some optional excursions which we paid for, but the included ones were great. Not having to worry about tipping, and the included alcohol were very, very nice. Read Less
2 Helpful Votes
Sail Date: April 2015
We just finished our first river cruise with Uniworld aboard S.S. Catherine from Avignon to Lyon. From embarkation to disembarkation we were looked after more than we could have imagined. Our cabin was a category 2 - Room 316. It was ... Read More
We just finished our first river cruise with Uniworld aboard S.S. Catherine from Avignon to Lyon. From embarkation to disembarkation we were looked after more than we could have imagined. Our cabin was a category 2 - Room 316. It was roomy with a large window to the outside world a great bathroom and it was always extremely clean thanks to our maid responsible for our deck. Also by being on Deck 3 we were able to access the main desk and dining room from our floor without any steps or lift. Being all inclusive there was no need to think about what to eat or drink - the food was one of many highlights - always varied and beautifully presented. We never wanted for our choice of drinks as there was always a great range to choose from. The excursion guides were knowledgeable and Uniworld kept us in small groups so we got the utmost out of everything we saw and experienced. The excursions themselves were varied in their content but always extremely well organised. Based on this cruise we would definitely only be using Uniworld for our next river cruise - it was a first class experience in every aspect of their operation and we were unable to fault any area of our experience on board S.S Catherine. Read Less
4 Helpful Votes
Sail Date: April 2015
A wonderful cruise aboard S S Catherine. From embarkation to disembarkation everything went like clockwork. The excursions were varied and always interesting - our guides were excellent and the groups were kept small in numbers. ... Read More
A wonderful cruise aboard S S Catherine. From embarkation to disembarkation everything went like clockwork. The excursions were varied and always interesting - our guides were excellent and the groups were kept small in numbers. Our cabin was spacious - Category 2 Cabin 316 - a large bathroom - a large window to the outside world with enough space for the two of us to sit and read. It had easy access to the reception area and the dining room - no steps or lift needed and it was kept immaculate every day by our maid. The food was a highlight - fresh every day - dinner always had a local touch and the drinks choices were varied. We would definitely use Uniworld again- they certainly ticked all the boxes for us and did everything right for us Read Less
2 Helpful Votes
Sail Date: March 2015
It's difficult to begin to explain how good this cruise was! The ship, the staff, the experience, the tours, the professionalism, the food, the wine...was absolutely amazing! The moment we stepped on the beautiful SS Antoinette, we ... Read More
It's difficult to begin to explain how good this cruise was! The ship, the staff, the experience, the tours, the professionalism, the food, the wine...was absolutely amazing! The moment we stepped on the beautiful SS Antoinette, we felt like part of the Uniworld family! We left with a heavy heart and felt like we were leaving close friends! I must honestly say the food and wine was the best we had ever tasted - absolutely delicious! The waiter staff could not have made you feel anymore welcome, they truly made it their priority to make you feel at home! We were also the youngest couple at 33/41 and have no idea why the majority of cruise guests are much older. This made no difference to our experience and we encourage younger couples to get onboard! Your missing out big time! We cant wait to do another cruise with Uniworld and cant recommend this high enough to anyone considering a river cruise. Don't look at the others! Go with Uniworld you wont be dissapointed! Read Less
2 Helpful Votes
Sail Date: July 2014
This was the first ever cruise I had been on and it did not disappoint. From the word go (collection at the airport) we were treated like royalty. Everything was organised to perfection. Staff were welcoming and could not do enough to help ... Read More
This was the first ever cruise I had been on and it did not disappoint. From the word go (collection at the airport) we were treated like royalty. Everything was organised to perfection. Staff were welcoming and could not do enough to help us enjoy our stay - but they were also able to have a chat to us also which made it more personal and friendly. The week was pure luxury - our cabin was exceptional and everything had been thought about - plenty of storage space for all our goods plus our extra shopping! The housekeeper Andrea was delightful and when she heard we were celebrating our 25th created a beautiful atmosphere with candles(safety ones of course!!) one evening after our return from dinner. The restaurant manager also did the same on another evening with a bottle of champagne. Thankyou, thankyou, thankyou. Thank goodness we were on the River Countess and not one of those horrendous monster ocean cruise ships that kept passing us with thousands on board. At least we were able to meet a good mix of people and get to know them. The cruising of the River Po was relaxing and beautiful and we got to see parts of Italy most tourists would never see. The daily trips were optional and very well organised with the most friendly and informative Guides - loved it all. Thanks Martin for all the organisation - you certainly knew your customers. We were sorry to leave the boat but were then treated to a weeks visit to Florence and Rome - hotels were very good but not to the standard we had become used to on the boat but the daily trips were just as good with a couple of highlights being to a few wineries. The only negative was the 3pines restaurant - beautiful location but food was not that great and the coffee was dreadful. Read Less
Sail Date: June 2014
We chose to do a river cruise for our 50th wedding anniversary. We had done a number of ocean cruises but never a river cruise. After having completed this river cruise we will never go back to an ocean cruise. There is no comparison. With ... Read More
We chose to do a river cruise for our 50th wedding anniversary. We had done a number of ocean cruises but never a river cruise. After having completed this river cruise we will never go back to an ocean cruise. There is no comparison. With a river cruise your view changes constantly. We embarked in Budapest and disembarked in Amsterdam. The river princess is one classy ship. The food and entertainment were exceptional. However what made it, was the crew. By the second day they knew us by our names, and were very attentive to our every little whim! Unfortunately after a week or so we had to transfer to another ship do to low water. The transfer was seamlessly, the bus ride through the country side was enjoyable. And we were at our next destination after a ride of an hour or so, in time for our on shore excursions. We then boarded our new ship, the river empress. The river empress was a let down after the River Princess. Although it had been renovated at the beginning of the year, it just didn't have the ambiance of the Princess. The staff for the most part were much less attentive, the food although good was not as exceptional as the Princess. However even with the disappointment with the Empress we will sail with Uniworld again in the near future.. Read Less
2 Helpful Votes
Sail Date: June 2014
Cabin is small but set up with plenty of storage suitcases fit under the bed and you can access the internet on the tv in your room-service was very good and food was good .The bar is open after dinner and no charge in fact everything is ... Read More
Cabin is small but set up with plenty of storage suitcases fit under the bed and you can access the internet on the tv in your room-service was very good and food was good .The bar is open after dinner and no charge in fact everything is included tips etc of course you pay for this in the price but it is nice not to be nickel and dimed on every tour etc.It is winery and castles and very low keyed but we enjoyed it very relaxing .One thing that I noticed from the other river tours(Budapest France)is that people do not dress up at all in fact even at the captains dinner only about 6 men wore Jackets.(a lot of times shorts were worn!)On this tour we were met at the airport driven to the hotel in Lisbon with no waiting checked in by a rep from uniworld get together that night about the tour.I have been on a lot of tours and this was a nice set up also when tour was over they drove us to airport and walked us to the airline check-in and to the security check-in which was nice esp if you have not been in this airport before-we had a very nice time Read Less
1 Helpful Vote
Sail Date: October 2013
We have just returned from a Uniworld Heart of Europe River Cruise and wish to praise the company for such a wonderful holiday. The Art Deco boat was luxurious and spotless at all times, as was our very comfortable stateroom. All staff ... Read More
We have just returned from a Uniworld Heart of Europe River Cruise and wish to praise the company for such a wonderful holiday. The Art Deco boat was luxurious and spotless at all times, as was our very comfortable stateroom. All staff and tour guides were extremely knowledgeable and passionate about their subjects. We loved our tour Manager, Hildegarde who kept us well informed at all times. Meals were delicious and often produce from the regions were used with matching wines. The tours were well-paced, and interesting and the local talented evening artists were all of a consistently high standard. We would recommend this trip to anyone and we will definitely be doing another one with Uniworld. There were 90 passengers on our cruise, which we thought was a nice number as it was easy to get to meet everyone. We boarded the boat in Vienna and had 3 days exploring this charming city. Then we sailed up the Danube, Main, Reine and Moselle rivers passing many villages, castles and beautiful autumn scenery. It was fascinating going through the 70+ locks also. Every day we stopped at one of the villages or towns and explored with very knowledgable and entertaining guides. There were visits to the Audi Factory, beer brewery where they make ‘smokey beer’ (an acquired taste) glass blowing factory, lederhosen factory, horse-drawn carriage ride through the forest after eating sourdough bread (from an outside oven) and elderberry tea. One highlight was our visit to Schloss Lowenstein Castle where we met the Prince in his private chapel – a most eloquent man who told us all about his life. Then we went to his vineyards for a tasting – sadly none of the wines are sold in Australia. There was ample time for shopping in most of the towns and villages and a local café/restaurant experience. Hard to find a space to fit more food in after being so well fed on the boat! We have travelled overseas extensively but this would have to rate as one of our best trips. Even a rep from Uniworld to meet us off the shuttle bus at Paris airport and guide us to the check in desk was a lovely surprise. Col and Alex Conwell   Read Less
1 Helpful Vote
Sail Date: August 2013
It was 42 degrees Celsius (107 F) the day we arrived in Venice for the cruise. We were told that night that one of three air conditioners was out, and that the Po River was too low to cruise, and the only cruising would be in the Venetian ... Read More
It was 42 degrees Celsius (107 F) the day we arrived in Venice for the cruise. We were told that night that one of three air conditioners was out, and that the Po River was too low to cruise, and the only cruising would be in the Venetian Lagoon. The A/C was "fixed" 5 days later, they said, but the temperature in our room was high enough that even my wife, always cold, was laying naked on top of our bedding until 2 in the morning hoping for sleep. I, on the other hand, soaked the bed with sweat every night and got at most a couple of hours sleep. Due to increased drive time required on the bus excursions all being from Venice, one agenda item was skipped (not too bad, actually). The crew busted their behinds for the passengers - I was going through 2 or 3 shirts each day, they had to be wringing wet since they were working in hot kitchens, laundries, and bustling around the boat. They were troopers, and everyone on the cruise was extremely impressed by them, especially the way they kept a positive attitude and a smile almost always on their faces. On Friday, a fan did appear in the lounge, which helped a lot during the port talk. If we had not been told every day that the a/c would be fixed "today", I would have purchased a small fan for our room and maybe gotten a little more sleep. I guess that is the real point of this ramble - we felt that the management of Uniworld was not upfront with us, nor were we treated with the respect I try to show my customers when confronted with difficult issues that are beyond my control. Honesty and transparency are always appreciated, but did not happen here, or at least not until after the fact. They had to know in advance the Po would not be available, but we were not informed - same with the A/C. Uniworld did offer a 13.4% rebate (not an instant one, as I still owed for drinks and an optional excursion at the end of the week - so I don't know when I might get the credit) and an equivalent amount off a future cruise, which we are not sure we would want to take with this company after this experience. Read Less
8 Helpful Votes
Sail Date: July 2013
This was our first cruise with Uniworld  our expectations due to the purchase price of the cruise was very high..our experience was however very disappointing.the disclaimer Uniworld uses in describing the Russian cruise verses their ... Read More
This was our first cruise with Uniworld  our expectations due to the purchase price of the cruise was very high..our experience was however very disappointing.the disclaimer Uniworld uses in describing the Russian cruise verses their other all Uniworld cruises is ridiculously inappropriate. The boat was nice but looked nothing like the boats on the Uniworld website.the food was good for the most part but far below the quality we expected.many of the passengers became ill with food poisoning to the extent the buffet was converted to a serving line which was backed up on a continual basis..the service however was very good to excellent. It was like being on two cruise ships at once..everything the Russian crew did was very good.everything the Uniworld guides did was second rate at best..let me give you several examples. We finished a tour of the Armory at Red Square at 4:50 pm..we waited an hour in the hot sun before the bus could come to pick us up.when it did come.we had to detour to drop off several passengers at the Circus which was in the opposite direction of our ship.we finally got back to the ship at 7:16 pm..over two ours after the tour was over.leaving us 14 mins. to get ready for dinner The same thing occurred the very next evening when our bus was routed to a dance tour to let of a few passengers.two hours later were back at the boat. Any one could have loaded one bus.we had four.with the optional tour group and sent the rest of us back to the boat. All of the Uniworld activities lacked organizationresulting in rushed, hurried, hectic tours. The beds were listed as King Size but in fact were two small singles (not twins) pushed together.resulting in a small and extremely hard sleeping surface. Two of the tours Uniworld took us on were nothing but tourist traps of little or no interest to anyone.the tour groups were so bigmany times the tour leader would be in another room from many of us talking about something we couldnt even see. The area we were docked in at St. Petersburg was extremely unappealing and actually felt unsafe.certainly no place for a high end cruise to stay for several days and nights.it also was very far from anything you would want to see in St Petersburg Then there was the actual cruise down the River????? This cruise should be listed as a lake/canal/lots of locks cruise..after we left the short portion of actual river..we pretty much saw nothing but birch tree forest for three days and nights.interrupted by four stops.two worth while and two which should be deleted from the itenarary. Vacation time is precious.taking two weeks off.traveling half way around the world.spending a lot of money is not the same as a three night cruise to Cancun...this cruise is not worth the time and or the money.   Read Less
Sail Date: June 2013
My husband and I are first time European river cruisers. We never liked ocean cruising but river cruising is another matter all together. Luxurious surroundings, outstanding service, food and wine selection; not to mention very ... Read More
My husband and I are first time European river cruisers. We never liked ocean cruising but river cruising is another matter all together. Luxurious surroundings, outstanding service, food and wine selection; not to mention very interesting, included excursions off the ship made our cruise very remarkable and memorable. We were very surprised how smoothly the ship sailed. Half the time, we never knew we were moving. The dining room was the focal point for our journey because we shared our daily experiences with friends we met on board. The maître de, Richard, was amazing! He addressed everyone's needs simultaneously either with a friendly welcome, sharing information or satisfying your requests. His humour and camaraderie are a real asset for the River Duchess. He worked shoulder to shoulder with his staff setting an outstanding role model. The selection of food, presentation, variety and preparation were above standard; always hot and delicious. Shore excursions were varied and interesting especially the ones where we met the local people of each country we visited. Our favourite was the home cooked meal with Anita in Croatia; industrious,fascinating lady. Our tour director, Mery, also contributed to our happy, carefree existence. Her comical interaction with my husband made our trip very relaxing; like being with friends and family at home. We cannot sing enough praises for the wonderful time, staff and tours we experienced on this ship. We are looking forward to our next cruise with Uniworld. Read Less
1 Helpful Vote
Sail Date: April 2013
Perhaps river cruising is somewhat a well-kept secret as we found very few reviews across multiple sites prior to our booking and our hope is that this review will introduce you to a new way of travel and/or influence your decision to ... Read More
Perhaps river cruising is somewhat a well-kept secret as we found very few reviews across multiple sites prior to our booking and our hope is that this review will introduce you to a new way of travel and/or influence your decision to experience UniWorld. We are 40/50ish couple from Sonoma/Napa Valley with a passion for food, wine and sailing and while this was not our first Luxury Link (LL) purchase, it was our first cruise and organized tour of any kind. This was a last minute getaway (within 3 weeks from departure) and LL and UniWorld collaborated seamlessly to finalize logistics timely (ticketing, transfers, land extensions, etc.) for the Imperial Cities Danube River cruise starting in Instanbul (land extension) and finishing in Vienna. From the moment we stepped aboard our floating boutique hotel to disembarkation, we received continuous outstanding service, ate exquisitely prepared meals with local influences paired with delicious wines, enjoyed onboard entertainment (either by classically trained house musician Freddy or local musicians/performers) and explored each destination with expert guides. Boutique Boat: Overall, we consider Uniworld's website extremely resourceful and accurate at representing the boat, the itinerary, and all other aspects of the cruise. The info and photos were accurate, in other words, there were no surprises. We were greeted by the ships crew in Guigui, Romania where we boarded our ship. My heart skipped a beat at first; as there isn't much curb appeal to the Princess from the exterior (or any other river cruisers we passed along the way); however, a modern with European bistro flare, well equipped, meticulous boutique ship awaits you on the inside. The ship is plenty large to accommodate guests and crew for all on board activities. We enjoyed lectures and entertainment in the lounge, relaxing and dining on the patio deck at lunch or while cruising, and strolling through towns and cities on the free bikes offered by UniWorld. Stateroom: We upgraded to a Category 1 stateroom (Cabin 423) which gives you a room on the Rhine Deck (top floor) and a door that opens to the great outdoors (not more square footage). The use of space in the stateroom is brilliant with plenty of closet space and luggage storage under the bed (2 x 29, 1 x 20 inch luggage, camera bag). The beds were extremely comfortable with linens like silk. Bathrooms are small compared to hotel standards, however, as boat owners, offered more than enough space, were totally functional and equipped as described with L'Occitane shampoo, conditioner, hand soap & lotion. Food & Wine: We ate exquisitely prepared meals with local influences paired with delicious wines. The variety for breakfasts (served buffet style with made to order chef specials, eggs, omelets, etc.), lunches (patio or dining room options available) and 4 course dinners was typically a spectrum of delicacies with fantastic quality. They catered to specific needs and half way through the cruise requested a guest survey to improve the dinning experience. The next day, guests including our suggestions were implemented. The complimentary wines were worth exploring and for those interested in expanding their tasting horizons, the wine list was interesting and fairly priced. Excursions: We took advantage of most included and many optional excursions (additional fee) and considered the majority to be fantastic with tour guides that were subject matter experts and enthusiastic teachers. Often there were overlapping excursions and choosing was difficult; however, there was typically an overview tour (e.g, city) and an alternative more specific tour (e.g., fine arts museum). Uniworld had excursions for both the first time or repeat visitors and did a wonderful job ensuring enough guides to accommodate group size and ensure a more personalized experience. We appreciate the balance required for each tour and time needed. While many excursions are half or full day and guides are sensitive to group pace, many are fast paced for content and so the time allocated may not be enough for all (e.g., a half day at a fine art museum may be frustrating for a real art buff.) For the adventurous (us) with time to research/plan in advance (not us), you may consider planning your own excursions/ exploration which adds to the overall experience, explore at your pace, and this approach could also be money saving if cost is your concern. Given the nature of this specific cruise, there was a significant amount of motorcoaching involved for some destinations and each time, the accommodations were top notch (brand new coaches with AC and WCs). The convenience of the excursions adds to the overall relaxation. Guests are expected to tip the guides and drivers (and they are so good you'll want to). Uniworld does a fantastic job to recommend customary tipping guides, however, we look forward to 2014 and our understanding that UniWorld will adopt a truly cashless system and include all gratuities for excursions in the package price. We considered the following Optional Excursion highlights: Bosphorous cruise, Spice bazzar, Night in Budapest, Bodor Mayor Horse Farm, Service: The service we received was as wonderful as the places we visited. The entire River Princess crew is to be commended for delivering exceptional professional, helpful, and friendly service. It is clear that UniWorld prides itself on service delivery. Our expectations were exceeded in every level and we look forward to going aboard a UniWorld river cruise in the very near future. Our only dilemna, which one? Thank you LL for introducing s and UniWorld for providing a most memorable vacation. River cruising is a wonderful way to experience a destination and will certainly become a new way of travel for us! Read Less
Sail Date: October 2012
The holiday of a lifetime was how I would describe our River Cruise from Amsterdam to Budapest on Uniworlds luxurious River Empress in early October. I have never experienced so much commitment toward the guests enjoyment of a holiday. ... Read More
The holiday of a lifetime was how I would describe our River Cruise from Amsterdam to Budapest on Uniworlds luxurious River Empress in early October. I have never experienced so much commitment toward the guests enjoyment of a holiday. From the Captain to Zsanett, our stateroom stewardess, they were superb. I want to mention the waiting staff but then I would have to talk of the reception staff, the hotel manager, the bar staff, the Tour Manager, the Chefs, the sailors because everyone did their job expertly and then showed kindness and thoughtfulness beyond their duty. The moment we arrived on the quayside at Amsterdam we were swept up into the friendliness, efficiency and quality that is Uniworld. Our cases were spirited away and were there in our stateroom when it was ready, a buffet lunch was waiting along with a welcoming coffee, wine or soft drink. Every breakfast, lunch and dinner was first class with options always to suit everyone's taste and often reflecting the country and area we were in at that time. Drinks with meals were complimentary and again a reflection of the local area. Almost every day there was a town, castle or Church tour and almost all were included and well handled. If I could find a tiny fault with the holiday then I would say that one or two of the local guides fell short of the very best. We did not have to disembark and did, indeed, choose to cruise on one day and did not regret it as the scenery was superb. There was often evening entertainment on board or land. No cash is required on board as payment for all drinks, optional tours and gift shop purchases is signed for and paid by credit card at the end of the holiday. Alot of the cruising between stops is done at night and that was fine but I could have coped with more time on the river during daytime. The Rhine was beautiful with wonderful Autumn colours in the many surrounding forests but the Main was the star for me with the romantic Danube a close second. A highlight, amongst many others during the trip, was the Mozart and Strauss concert in the grand and atmospheric Liechtenstein Palace in Vienna. Thank you Uniworld for a wonderful holiday -- need I say more than to add that we have already booked the 11 day Portugal, Spain & the Douro River Valley for the same time next year. Read Less
1 Helpful Vote
Sail Date: August 2012
My wife and I would like to acknowledge the excellent service received on our recent European Jewels river cruise with Uniworld. This was our first ever cruise, and I'm not so sure the Uniworld River Queen set the bar to the point we ... Read More
My wife and I would like to acknowledge the excellent service received on our recent European Jewels river cruise with Uniworld. This was our first ever cruise, and I'm not so sure the Uniworld River Queen set the bar to the point we will never be able to recreate the environment again on any future cruise. The entire crew under Captain Ferdy's direction (along with "Siggy" and Lawrence) made us feel like we were part of the family, with Hildagard our Cruise Manager providing an exceptional iterary each and ever day. Martin's resturant and lounge staff were on point (especially "Banjo" and Alex!) and his executive chef and team never disappointed at any meal. Martina had the hotel staff working at peak performance. Not a single issue, not a single excuse, not a better team on a cruise than the River Queen for those 14 days. We can understand why the River Queen was ranked #1 recently. If Uniworld can find a way to bottle this winning formula on each and every cruise ship they own.... The sky is the limit! Someone told me many years ago - if you love your job, you will excel at it - I don't think there was a single Uniworld employee on the River Queen that didn't want to be there. Uniworld - the River Queen knocked this one out of the park! I will be recommending the Uniworld Boutique River Cruises to anyone looking for a vacation idea. Read Less
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