6 Helpful Votes
Sail Date: September 2018
We arrived at the ship after our flight from Leeds/Bradford first impressions were wow what a ship how large it was, suppose it had to be with around 1800 passengers, check in airport security style, got a plastic card which was key to ... Read More
We arrived at the ship after our flight from Leeds/Bradford first impressions were wow what a ship how large it was, suppose it had to be with around 1800 passengers, check in airport security style, got a plastic card which was key to cabin, card for drinks food etc, and boarding card, got to out cabin 9100 which was deck 9, reasonable size with a large balcony with chairs table and a hammock, beds were ok, Bottled water-small bottles of wine, biscuits on what we thought was a complimentary tray, later discovered all that was chargeable, at an exorbitant rate. This is where it all started to go wrong, we booked as "All inclusive", turns out not as all inclusive as you think. In the coffee pot lounge you were charged for coffee, several other places, bars and restuarants had a charge, and not cheap. So we set sail had our first nights meal in The Market Place, which was very basic cafeteria food, which was ok, self serve pumps of red/white wine and fosters lager, this was free. had a wander around the ship seemed quite well appointed, eventually went to bed around 11pm quite a tiring day... didnt sleep at all well as above the twin beds was the air conditioning unit very noisy all night slept badly, woke tired. complained to reception asked if it could be turned off, very curtly told no, reception staff not very helpful, after talking to other passengers who also agreed they had problems with reception. tried other restuarants Meditteranean pasta and pizza, average, latitude 53 was ok, but not exactly what we would expect from a restuarant that appeared to be a bit more upmarket than others. drinks were free, rather most drinks were free, could drink oneself silly as a lot did especially on the pool deck Entertainment was somewhat amatuerish, girls and guys prancing around and trying to sing, more like yelling, too loud afoten had no idea what they were singing about, the best night was when they had the comedian steve? terry he was very funny. Excursions to Rome-Florence-Pisa etc were very expensive almost £200.00 per couple, and those places would be jam packed with tourists, All in all for us was not a good experience, could, and should have spent our money elsewhere .not on a cruise, we agreed that it was an experience not a good one and we would never ever go on a cruise again, although there was one guy who had done 54 cruises in 7 years (must have been insane) The plus side was our cabin staff were absolutely amazing Madelyn and ? cannot remeber his name nothing too much trouble. Read Less
12 Helpful Votes
Sail Date: September 2018
Our first cruise was chosen as our honeymoon. Embarkation went smoothly and our hold luggage didn’t take long to follow us to our rooms. Had read other reviews just before departing and made sure swimming essentials were packed in ... Read More
Our first cruise was chosen as our honeymoon. Embarkation went smoothly and our hold luggage didn’t take long to follow us to our rooms. Had read other reviews just before departing and made sure swimming essentials were packed in hand luggage, but as it so happens didn’t need them. First thing to point out is that only British money is needed on board. You can pay for any extras one of two ways. Either hand over debit card details, and any extras will be charged to that, or use cash. If using cash, you must ensure that there is always a positive balance of £200 on your account. I opted for the debit card and lowered the outstanding balance to be taken by paying some of it off with the cash I had taken. They have an app (doesn’t require internet access) which shows the balance of your account amongst other information (absolute must get when you first board). Each time you order/make a purchase they scan your cabin key and the account is updated immediately (mostly with £0 as its all inclusive. Second thing I wish I had known or thought about was the positioning of the cabin. Unfortunately chose an inside cabin and didn’t pre book a cabin ( novice mistake). We were given deck four towards the aft of the boat and the noise of the engine meant sleeping was very difficult for a couple of nights. Even once, we had got used to it, when the boat was put in to reverse to dock we were up like a shot, the whole cabin shook and noise was horrendous - PRE BOOK YOUR CABIN IS A MUST. As for the cabin itself, was tidy and only possible negatives were the lack of an iron or enough hangers. Wife was glad she took her own hairdryer as said the one provided wasn’t good enough. Toilets are vacuum based and ours only blocked once on the trip which was soon rectified. Wet wipes seem to be the main culprit despite constant messages about not flushing them. Wi fi needs to be paid for £50 for 1200Mb for the 7 days. Remember that on a ship you do not get the same rates as at home or when travelling in Europe. So basically saved using mobile data until on shore. That’s the only negatives. Didn’t need to use the premium restaurants or drinks as the normal restaurants were excellent and offered a good variety. Only premium items bought were ice creams. Didn’t have any problems getting a table. Some restaurants require smart clothing but this does not mean tux or even a suit. Chinos and shirts seemed to be popular choices for men. Visited the broadway show lounge most nights and entertainment was of good quality, but then it was throughout the ship. The service was nothing short of excellent and would be hard to find on any other holiday. Can’t praise this enough. We took a shore excursion on every day, and if you don’t know the cities then would recommend using one of their excursions. These can be pre booked before you travel or whilst you are on board. Palermo - opted for half day excursion (allowed us time to get back on board and get some sleep before we set sail again) to Santa rosarios grotto and morello beach - didn’t think much of this at all. The most interesting bit was seeing if the coach driver was going to manage to get the coach up the steep windy hills. Naples - full day excursion to climb Vesuvius and a guided tour around Pompei. Absolutely excellent. Having such a knowledgable guide for Pompeii was a must. Livorno - full day excursion to Florence and Pisa. Both require some time on the coach. Florence is a beautiful city and days are needed here rather than hours but the tour gives you an excellent feel for the city. Pisa was worthwhile if you have never been there before, but it is a once and done place unlike Florence. Good day. Villefranche - took half day excursion to Monte Carlo and Monaco. For those that might want to, you can’t gamble in Monte Carlo casino as is not permitted before 2 pm, but you do have time for a tour €17. For those that want to be able to say they have gambled in Monte Carlo, you can gamble in the cafe du Paris for a €5 entrance fee, but will need your passport (this is cheaper than a coffee at the same cafe which is €8). Monaco is a lovely place, coach drives along the start/finish line of the f1 track and you get to walk some of the course (an absolute must if you are an F1 fan). Again though, a once and done excursion. Barcelona - had the half day Barcelona Explorer excursion. Big mistake, wish I had chosen a full day one. Another city that requires more than one day. Would I do it again. Most definitely but probably for 14 days instead. The issues were minor and were novice mistakes. Read Less
15 Helpful Votes
Sail Date: July 2018
Last minute booking was a little dubious as had sailed with TUI before and was disappointed with the state of the ship (celebration)old and shabby looking.. I needn't have worried as Marella Explorer is stunning launched in May 2018 ... Read More
Last minute booking was a little dubious as had sailed with TUI before and was disappointed with the state of the ship (celebration)old and shabby looking.. I needn't have worried as Marella Explorer is stunning launched in May 2018 it is jam packed with all the things you would expect and much much more, beautiful public areas, cabins and large pool area, first class entertainment, show lounge is more like West end theatre and shows are breath taking, nice adult only deck to escape the lively pool area if needed, plenty of choice of food which was amazing. Had last meal at Kora Li Asian infusion restaurant, paid extra but so worth it, food, presentation and service were excellent. All the staff were verý friendly, welcoming and helpful, amazing cruise, amazing ship, would highly recommended. Fantastic value for money. Would definitely book with Marella again. My only criticism would be the high prices in the on board Champneys spa. Read Less
10 Helpful Votes
Sail Date: June 2018
Marella Explorer and the crew were absolutely first class. Waiters in the eateries were all very polite, and Geronimo and his merry band were very entertaining. All of the staff were very attentive, always smiling giving a happy relaxed, ... Read More
Marella Explorer and the crew were absolutely first class. Waiters in the eateries were all very polite, and Geronimo and his merry band were very entertaining. All of the staff were very attentive, always smiling giving a happy relaxed, laid back atmosphere throughout, not stuffy at all. Food was brilliant, everything was immaculately clean in all public areas. Cabin was spacious, balcony was a bonus. Make use of the safe ! Everyone was so friendly, and chatted and passed on advice to each other. My advice would be to research and plan excursions before you go, coaches don't have a toilet and can spend a lot of time in traffic queues, restricting sight seeing time. A rickshaw in Barcelona was recommended, instead of bus. Elaine the welfare officer was very helpful, lovely person!! Receptionists weren't always helpful, a little standoffish at times. Latitude and the Market Place were my favourite places to eat. Read Less
13 Helpful Votes
Sail Date: June 2018
This was our 15th cruise with Tui/Marcella and it was the best. It was wonderful to have a door on the shower instead of a wrap around curtain. All members of the crew were great, but as usual the attention of some need a mention. ... Read More
This was our 15th cruise with Tui/Marcella and it was the best. It was wonderful to have a door on the shower instead of a wrap around curtain. All members of the crew were great, but as usual the attention of some need a mention. Jesus,Walito and Tamara in the restaurant and Naren in the Market Place all of whom gave such incredible attention to detail. The ship was great, even better than Discovery2 The cabin was better than any we've had before. The food was super with plenty of choice. The broadway shows were fantastic but as one reviewer mentioned no one came round with drinks while the show was on,our take on that was you could pick up a drink as you walked into the theatre our bring in the drink or drinks of your choice and the show was never spoiled by someone standing in front of you. We found all service excellent. All transfers and flights were good. We are hoping to go on the explorer again this year loved it. Read Less
19 Helpful Votes
Sail Date: May 2018
This cruise was suggested to us by our local Tui store so we went ahead keeping an open mind. We didn't realise this was the inaugural sailing of the Explorer, and were pleasantly surprised at the generous promotional gifts waiting ... Read More
This cruise was suggested to us by our local Tui store so we went ahead keeping an open mind. We didn't realise this was the inaugural sailing of the Explorer, and were pleasantly surprised at the generous promotional gifts waiting for us in our cabin. Embarkation was easy and the systems employed throughout the cruise proved efficient. We had mixed feeling about the increased balcony space at the expense of stateroom floor-space. The hammock and lounger were useful.... but so would have been the space in the room: you can't have everything so it was what it was. Our room attendants were superb - always friendly and helpful and a credit to the ship. It would be remiss not to mention the first morning's confusion, but suffice to say, from then on, everything on the ship appeared to run smoothly. We chose to eat in the dining room and one has to say the food was superb. My only criticism was that although wine and beer were available with the meal, spirts were not. On the subject of wine, the quality of the wine on tap in the Market Place was awful. Not only could I not drink either red or white, I saw countless glasses of unfinished wine on tables left by others doubtless of the same opinion. The theatre and entertainment by contrast, were fabulous (no other word for it). The dancers were so professional and "together", they could have been on the West End stage. The musicians were equally as good (as well as those throughout the ship). The theatre was as good as I have ever been in: the seats were well placed. with lit-up tables and efficient waiter service. The captain was ever present and approachable: we managed a bridge tour where we enjoyed his hospitality and shared some of his experiences. A big thank you the crew who made or cruise as enjoyable as it was Read Less
Marella Explorer Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.7
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.5
Enrichment 3.0 3.4
Service 4.0 4.1
Value For Money 4.0 3.7

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