9 Helpful Votes
Sail Date: March 2019
Did not know what to expect on this our first cruise as we had read so many varied reviews, but we could not fault our cruise experience, we booked a large balcony cabin and it was perfect, we had our own sun lounger, table with 2 chairs ... Read More
Did not know what to expect on this our first cruise as we had read so many varied reviews, but we could not fault our cruise experience, we booked a large balcony cabin and it was perfect, we had our own sun lounger, table with 2 chairs and a hammock! It was ideal to get away from the hustle and bustle of the pool deck areas and really chill out. Okay the Marella explorer is not brand new and not as huge as some of the other cruise ships but for us it as just right. The main self service dinning room served a good range of hot and cold dishes which changed daily, and if you wanted a full English breakfast you'd have to go a long way to beat it, we also tried out the specialty restaurants, some you had to pay a cover charge for, but well worth it, and the all inclusive drinks package was the best we ever had, all the top and well known beers and spirits.We can't praise all the staff on-board enough, from the cleaners to the ships Captain, nothing was too much. Plenty of hand sanitisers' everywhere, entertainment and activities were suited to all age groups and were well organised, The only thing I would do differently next time would be to book shore excursions on-board the ship, yes they are more expensive than doing it yourself but it saves the hassle of being pestered by the hoards as you walk out of the port area into local towns, overall we had a fantastic first cruise experience and certainly do it all over again, especially on the Marella Explorer. Read Less
7 Helpful Votes
Sail Date: February 2019
I must say the standered of food in the resturant was good, and the Vista resturant very good, but the variety could have been more varied, the buffet resturant did not have choice of other cruise ships we have been on. The main resturant ... Read More
I must say the standered of food in the resturant was good, and the Vista resturant very good, but the variety could have been more varied, the buffet resturant did not have choice of other cruise ships we have been on. The main resturant was very random with service, one night 2.5 hours to get served the meal, another 1.5 hours to get first course, there was never any reason to it, some nights water and wine as you sat down other nights had to ask 4-5 times to get anything, many managers walking about but could not see the problems the waiters were having., each night was different with different problems, number of people complaining but no one seemed that bothered, that was the first time I have ever complained on a cruise. Pointed out the problems several times to resturant manager, and senior manger on ship, really made no difference. Went to the paying Asian resturant one night which was very good. Bars, on first day on board at sea there seemed to be no control on the amount of alcohol some people were drinking, which did result in several audications between passengers but any no one bothered. The entertainment team were very good and the shows excellent I must say we got on with the cruise and enjoyed our self, but having cruised with many companies we will not be sailing with TUI again, it has some way to go compete with the establish cruise lines. Read Less
9 Helpful Votes
Sail Date: January 2019
This was our second cruise with Marella, having been on a seven nights cruise to Jamaica on Discovery 2 last January. Our experience on board Explorer was very good. The staff were all amazing, very professional, friendly and nothing ... Read More
This was our second cruise with Marella, having been on a seven nights cruise to Jamaica on Discovery 2 last January. Our experience on board Explorer was very good. The staff were all amazing, very professional, friendly and nothing was too much trouble for any of them. A special mention to Yonique, Fernan and Vladimir in Vista, Ana (from the Dominican Republic in the Lounge, Mediterranean, Coffee Port and Broadway Show Lounge areas) and Flavia, our cabin steward. They all contributed in making our holiday very special, with their constant smiles, friendliness and great service. The standard of entertainment provided by the team in the Broadway Show Lounge was second to none. The variety of shows and high standards of singing, dancing and acting were absolutely amazing and something we looked forward to watching every night. We cannot comment on the comedy acts as we didn't attend any of them. The standard and variety of the food on offer in the main restaurants was very good. The only criticism would be a lack of consistency with some of the drinks, particularly those where mixers were involved i.e Bacardi and Coke, Gin and Tonic. Depending on the bar attendant, they could be either the correct strength or very weak. However, taking into consideration the fact that the cruise is all inclusive, the overall impression is that it is very good value for money. The port of calls were all absolutely fabulous with a good variety of excursions on offer. The outbound and homeward flights were on time, with great staff and onboard entertainment. Overall, the cruise was a fabulous experience and we wouldn't hesitate to book again. Read Less
3 Helpful Votes
Sail Date: January 2019
We wanted to visit the Caribbean islands offered on this cruise. We also wanted to go “all inclusive”. We chose back to back cruises Tropical Delights and Paradise Islands.We also wanted to avoid lots of “at sea” days. We flew ... Read More
We wanted to visit the Caribbean islands offered on this cruise. We also wanted to go “all inclusive”. We chose back to back cruises Tropical Delights and Paradise Islands.We also wanted to avoid lots of “at sea” days. We flew direct from Gatwick to Barbados. The flight was comfortable and the staff helpful. The transfer and embarkation process was smooth and uneventful and our cases were in our cabin shortly after we were. There was a good choice of restaurants and lots of food choices. My husband loved a cooked breakfast every day and there was lots of fresh fruit and lighter choices if you prefer. Dinner served in Lattitude was good. Interesting menu and plenty of choice. We ate at one of the special restaurants (small supplement) on a couple of occasions and were delighted with the food and service. There were a number of bars and even a pub on board. These offered entertainment and the cocktails were delicious. We would not recommend paying the supplement for the Premium drinks package. If you want Gordon’s gin instead of an imported spit it just ask as it’s included. Entertainment in the Broadway lounge was good overall. Every taste was catered for. Not everything was to our taste. We booked our trips in advance of our cruise and the tickets were delivered to our cabin. Overall the trips we took were very well organised and interesting. We have already booked for January 2020 for Flavours of The Caribbean and Pride of Panama. This time flying direct to Jamaica. Our Marella Cruise on the Marella Explorer was fun and great value. Thanks to TUI. Read Less
11 Helpful Votes
Sail Date: January 2019
The Explorer having recently come into service with TUI is a larger ship than the Discovery. We paid extra for a Junior Suite which was worth every penny due to the size of the balcony which included 2 sun beds (this was great on sea days ... Read More
The Explorer having recently come into service with TUI is a larger ship than the Discovery. We paid extra for a Junior Suite which was worth every penny due to the size of the balcony which included 2 sun beds (this was great on sea days due the lack of availability on all decks of beds and the usual reserving) a full size table, 2 chairs and an hammock where included. The premier service included fast track check in which was very efficient, fast delivery of luggage (this was very poor with cases being delivered 2 hours later) 3 items of clothing pressed and breakfast in the cabin twice. The cabin has the most storage I have encountered on any ship with a vast amount of drawers and hanging space. The other facilities were a kettle, coffee machine and makings that were replenished daily. A flat screen TV, hairdryer and a double settee in addition to a good sized dressing table and chair and a safe was provided. The bathroom had a full size double shower with a glass door and bathroom liquids were replenished daily, the towels were changed regularly and were of good quality, in addition to 2 beach towels. The ship has a multitude of bars which are all tastefully decorated, the main restaurant is on a split level with an Italian menu downstairs and the food choice excellent. Other specialist restaurants were available as was a self service facility providing food most of the day. The All Inclusive drinks worked well with a good range of beer, wine, spirits and cocktails although coffee was not included and had to be paid for. The bar service was excellent, however, the service in the main restaurant was sporadic, the staff worked very hard but a lack of staff meant unacceptable delays and wrong food orders being delivered. Having been reminded of the need to fill in the post cruise email by the Captain we have never received any post cruise communication from TUI, we have contacted TUI previously on this subject and also brought it to the attention of the staff whilst on board, once again no opportunity to give feedback after this cruise. Read Less
Marella Explorer Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.7
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 3.0 3.5
Enrichment 3.0 3.4
Service 4.0 4.1
Value For Money 4.0 3.7

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