10 Helpful Votes
Sail Date: August 2018
Drunken and abusive behaviour of some passengers seems to allowed by the security on board, this escalated until two of my family were physically assaulted. After I intervened I was accused of assaulting the aggressor and the head of ... Read More
Drunken and abusive behaviour of some passengers seems to allowed by the security on board, this escalated until two of my family were physically assaulted. After I intervened I was accused of assaulting the aggressor and the head of security called the police to arrest me, the French police found me to be innocent of assault. To add insult to injury I was forced off ship, leaving my family alone and having to make my own way home from a foreign port, the tears of my distraught daughter and objections from other passengers had no effect on the crews decision to abandon me. After I was forced from the ship my family were refused food and drink ( even though the cruise was all inclusive) as management explained I was the registered card holder and I was not present! My family were treated very poorly after my departure and made to feel like criminals, they were openly talked about by the head of security and monitored constantly. Tui have not tried to contact me since abandoning me, they obviously do not care about my well being or safety. Bad customer care to say the least! Read Less
6 Helpful Votes
Sail Date: January 2018
My family and I have cruised with Thompsons many times in the past and we have always had a fantastic experience. I thought the change of name to Marella was quite simply that, a name change, but that is obviously not the case. The ... Read More
My family and I have cruised with Thompsons many times in the past and we have always had a fantastic experience. I thought the change of name to Marella was quite simply that, a name change, but that is obviously not the case. The entertainment on board is the worst I have ever experienced on any cruise, its Butlin’s at sea, cheap and extremely irritating. The team responsible for your entertainment can easily be found in the smoking areas of the bars, drinking, smoking and entertaining each other. The food is reasonable, however the service is painfully slow and you can expect to be spending a great deal of time waiting between courses for your meals to be served. The specialist restaurants that incur a supplement are still painfully slow from a service perspective, the food is nothing special and certainly not worth the additional cost. The icing on the cake came during our second week when we rounded a corner on deck 7 to find human excrement on the deck, a crew member was placing a chair over the turd to prevent anyone walking in it and he smile and said “someone had relaxed too much on their holiday”. I'm no snob, I like a drink and a good laugh as much as anyone, howsever the calibre of guest on this cruise left much to be desired. . The excursions are over-priced, but they always are on cruise ships and in fairness we enjoyed them all. On days where we had no excursions booked we couldn’t face staying on-board with the drunks staggering around so we left the ship and got Taxi’s to the nearest beach. My advise to anyone considering booking with Marella is simple, DON'T. Maybe we were just unlucky, but I will never cruise with Marella again. Read Less
Marella Explorer Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.7
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 3.0 3.7
Shore Excursion 3.0 3.5
Enrichment 3.0 3.4
Service 4.0 4.1
Value For Money 4.0 3.7

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise