1 Marella Cruises Marella Explorer Cruise Reviews for Entertainment Cruises to Caribbean - All

Very Disappointing, having previously cruised with Thomson's and been delighted with the ship, staff, service & entertainment the new addition to the cruise fleet "Explorer" the overall experience certainly has been ... Read More
Very Disappointing, having previously cruised with Thomson's and been delighted with the ship, staff, service & entertainment the new addition to the cruise fleet "Explorer" the overall experience certainly has been disappointing and NOT up to the standard of previous Thomson cruises. Firstly, the Explorer, although it may be considered that the Atrium of the ship is a waste of space it creates an outstanding focal point, a hub usually with pleasant bars, music & conversation. This is missing on the Explorer and the redesigning of the ship is a miss-match with speciality restaurants being created from corridors and even the Shushi restaurant has a walk-way (corridor) going through it. The Casino is tucked away in a corner (a little like an after thought stuck in a corner). You have to walk through the buffet restaurant to reach alternative bars with lots of people walking in swimwear (very unhygienic). The food although served hot, in the main restaurant lacked variety, bars are under staffed and public areas are left uncleaned, with dirty glasses, tables and bins overflowing. There is certainly a lack of staff and some border on uninterested, compared with some who are outstanding. The entertainment programme was poor with one professional act within 7 days and the Thomson entertainment staff where also very poor (something which previously on Thomson's cruises has been exceptional) although the resident band "the Beats" where enjoyable. On the sea day the entertainment team were happy to play a film out of deck, in fact every day at least one film was shown (really entertainment?!). Our cabin was pleasant (our Cabin stewards outstanding), but by the 5th day the bathroom smell was overwhelming and a trip to reception to complain was necessary and the smell/fault was resolved for 2 days until the 3rd day when the smell came back in fact the whole ship smelled (sorry). There is no indoor pool & although Thomson promote that one of the outdoor pools during a period of day is purely for adults this was never enforced, nor was the smoking/vapouring policy with vapouring on decks & bars. The All Inclusive drinks menu has also been revised with many of the cocktails being removed or now on the premium drinks menu. If you have cruised with Thomsons before you will be disappointed, if you haven't cruised with Thomsons then don't do the Explorer! Read Less
Sail Date December 2018
Marella Explorer Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.8
Family 3.0 3.8
Shore Excursion 3.0 3.5
Enrichment 3.0 3.4
Service 4.0 4.1
Value For Money 4.0 3.7

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