3 Marella Cruises Marella Discovery 2 Cruise Reviews for Romantic Cruises to Canary Islands

Holiday Review of Thompson (TUI) Marella Discovery 2 Canary islands for one week from 20th October 2017 taken to celebrate our 32nd wedding anniversary We do not normally write reviews and would not have done so now had our complaint ... Read More
Holiday Review of Thompson (TUI) Marella Discovery 2 Canary islands for one week from 20th October 2017 taken to celebrate our 32nd wedding anniversary We do not normally write reviews and would not have done so now had our complaint been dealt with reasonably by TUI the final straw came yesterday when their Senior customer services advisor directors team ANGELA told us that the complaint was closed and the £60 compensation was all we were going to get, to summarise as the issues were not TUI,s problems. See what you think was £60 compensation ok for the following holiday experience? By the way we cancelled the next cruise today and will NEVER cruise with TUI ships again. We arrived on the boat at approx 2 PM and the room was not ready, when the check out time is 8AM. We got back to the room and found it made up wirth two single beds when we had requested on booking the holiday a double bed, we went to reception and they said it would be dealt with by the cabin crew later. We returned to the room after an evening meal and the bed was still two singles we went again to reception to try to resolve the situation, the beds were finally made in to a double at approx 10 PM, when we had been travelling all day were exhausted and wanted nothing more than to sleep. On the following night we were woken in the early hours of the morning by a loud intermittent banging under our starboard side level two out side cabin, the noise continued and at 2.45 AM we complained over the phone to reception, one of the receptionists came down and spoke to us and agreed that the level of the noise was unacceptable and that she would try to find out what was causing it and what could be done about it. We were given various excuses ranging from work going on to something loose in the hold and finally bad weather, at 3.30AM we had had enough and contacted reception again, this time were met in our room and escorted to an interior cabin, with two single beds which we were happy to have, just to get some sleep given that we were now totally exhausted. The issue was not resolved to our satisfaction given that we were told we could continue to use the interior cabin to sleep! When we had paid for a window to wake in the morning being able to see day light and enjoy the view. At 6PM the following day the noise started again this time we went directly to reception and were met by a member of the reception team who was to say the least condescending. We eventually got moved up a deck to the third level port side which was again an outside cabin with a window. The receptionist said “the noise was due to the weather and do not complain to me if you are again disturbed by splashes in your new cabin” we could not believe her attitude! We were made to feel that we should not complain about not being able to sleep while on holiday. Having cruised on both Princess and Royal Caribbean cruises whose level of service was exceptional we thought that the level of service on the Discovery II would be the same as the TUI Spirit ship which we have also been on, this was defiantly not the case. We had booked two trips one being a bike ride with Kyle who was a lovely chap in-fact the ride was basically him and the two of us, he gave us a good day out, the second trip the Navarda walk was however cancelled and the notification of this was via a note under the door this may have been acceptable if nothing else had been a problem but in the circumstances we expected to be given the bad news personally, again very poor customer service. The cancelling notification said we would receive a refund, however we have not at the time of writing received anything. The food on board was disappointing with little variety for example the salads had grated carrot and iceberg lettuce etc however no olives or radishes or cellery or beetroot, at breakfast no black pudding, all of which was available on the TUI Spirit cruise which we went on in April 2017. I had asked for olives and was told they were only available at the bar with a gin and tonic? On complaining by filling in a customer survey, the food improved and a variety of different salad items appeared including olives and fennel. This improvement seems to have been initiated by other people also complaining which resulted in a lot of management people being personally present in the buffet restaurant over the last two days. The shows we found for the week we were on the ship were good however we spoke to a passenger who had been on the ship for two weeks and were told the shows were the same for the second week. Foolishly before we went on the Discovery II we booked to go again on the same ship to the Baltics in August 2018. We know that there is a name change due for the ship we now know feel that we know why. Read Less
Sail Date October 2017
The embarkation process was smooth and well organised with our bags labelled with our cabin number at the airport check-in. After collecting the cases at the airport we didn't see them again until later that day outside our room ... Read More
The embarkation process was smooth and well organised with our bags labelled with our cabin number at the airport check-in. After collecting the cases at the airport we didn't see them again until later that day outside our room (although not at the same time). The process of registering for a passenger card, checks with the nurse and photographs sounded laborious when reading the briefing card en-route to the port but it was a continuous line and took no more than 10 minutes to be heading to the ship. There are security checks when boarding the ship which tended to be the only cause for queuing as people removed belts, etc again. We were pleasantly surprised with our room which was centre aft (the back) with a large balcony with 2 sunbeds, a table and 2 chairs and room to spare. The bed was a large comfortable double with fresh sheets each day. We also had a sofa bed and dressing table with plenty of mirrors. There was ample storage with a variety of draws, shelves and hanging space. The bathroom was a decent size with a powerful shower (nylon curtain). There is fridge in the room with a minibar although the prices were steep especially when on an all inclusive cruise. Even bottled water was chargeable although there was an empty carafe which you could refill from a water fountain mid-ship (a fair walk from our cabin at the back). Room service was twice a day with an almost over-attentive cabin service cleaning the room each morning and returning each evening to turn your bed down, deliver a chocolate and cruise news with the following days itinerary. There is an app for smart phone available throughout the ship which you just have to connect to the ship Wi-Fi for and it defaults to it at no charge. On this you can view your on-board account with live information (even no-charge transactions appear - if you are going to be charged for anything you will be asked to sign - if they just scan your card it is free). You can also book tables at the A La Carte restaurants and having done this as soon as we got on board had a full choice of dates and times. It's also useful to see a full day's timetable of activities and where they are (the list reduces as the day goes on so it only has whats coming up - we found that acts were performing in addition to these times too). It would have been useful to have deck plans available to view but to find your way around you had to view the maps at the lift lobbies on each floor. Free Wi-Fi (without any registration) was usually available at the ports too if you didn't want to pay for the Tui one. For dining we tended to stick to the Islands self-service which had very good quality food and we never struggled to find a table. We booked the Surf & Turf for one night and found it to be very good in terms of service and food quality. We never bothered with 47 or 47 Gallery as we heard that there were always queues and service was slow. Breakfast was good apart from the hot drink stations where the coffee, apart from being very strong, was frequently empty and temporary large flasks of hot water and coffee put out. In contrary the paid for Coffee Port served very good coffee throughout the day but at additional charges to AI - I wonder why the free coffee was so bad?? The entertainment was varied and in the evening there was usually something happening wherever you pass through. Towards the end of the week the Trio groups repertoire was repeating itself however they were always playing somewhere filling in for the other entertainers and very hardworking. We watched a guest comedian one one evening who was quite good but overall it felt a little like Butlins at sea. There was a "dress to impress" night on Sunday when some men wore dinner suits but you weren't stopped from going anywhere without one. On most nights everyone wore smart dress with only a few people on board who couldn't be bothered making any effort. We booked two excursions; a Jeep Safari in Morocco (8hrs) and Fire Mountain (4hrs) in Lanzarote and found both to be good value. After what we heard about trips to the markets and independent venturing in Morocco we opted for a full day guided Jeep Safari. It was very good seeing a lot of Morocco that wasn't on the tourist trail and the traditional tagine lunch was excellent. Be prepared for a white knuckle journey though and that's on the roads not off them! It felt like we were taking part in wacky races at times and don't be surprised to witness accidents on your journey as pedestrians, mopeds/bikes, donkeys and motor vehicles mix with no apparent right of way. The trip up Fire Mountain included a camel ride which was well organised and great fun and the trip around the national park was spectacular. PORTS: Santa Cruz in Tenerife is a busy commercial port and we didn't have time to visit the town. Las Palmas in Gran Canaria is right in the town centre and there is a 3km long beach 10 minutes away reached by walking through the town. Not particularly touristy but a reasonably nice place to walk about in. Santa Cruz in Las Palmas is right in the town centre and a lovely walk along the main shopping street can be had with a few nice bars along the way. There was a local market on by the port when we arrived on Sunday. Not a big place but nice and there is also a beach fronting the castle (loosly termed) about 10 minutes from the boat. Funchal in Madeira is a beautiful place. The town is immediately next to the ship but you get a lot of hassle from taxi drivers and tour guides when walking in. We walked through the main streets to the cable cars (11E each) and then took the toboggan down (30E for 2) and then walked back down to the town centre. Be prepared for the weather because whilst sunny in town it was raining at the top of the cable car run. The walk back is straight forward along one road for 20 minutes but it is very steep. The market near the cable car station is very worthwhile visiting. Agadir in Morocco is just a commercial port with no cruise facilities at all and we struggled to get the gangway on and off (the crew said that happened the week before too). Difficult to walk anywhere from the ship so take a taxi or book a trip. Arrecife in Lanzarote has a good commercial centre on the quayside leading to a beautiful lagoon with fishing boats and a few bars which is very easy to walk to if the ship docks on the south pier however if it docks on the north pier it is a short bus or taxi ride around. Read Less
Sail Date October 2017
Embarkation was chaos. Queued for two hours in the sun, due to authorities who had one scanner and one lady checker. Need more scanning machines. Bar service on board needs improving, waited 25 minutes for drinks in the Atrium Bar, and ... Read More
Embarkation was chaos. Queued for two hours in the sun, due to authorities who had one scanner and one lady checker. Need more scanning machines. Bar service on board needs improving, waited 25 minutes for drinks in the Atrium Bar, and the same in other bars. Phillopenos very friendly and efficient service on pools decks good, they know the job inside out, but Eastern Europeans never have a smile on their faces and no chat, not really interested, and take ages, maybe they are not trained. Cocktail of the day had a supplement - why? Islanders restaurant excellent food very good with loads of choice. Italian restaurant good. Gallery 47 restaurant not so good. Food and portions have been dramatically reduced. The Dream you got a good choice with 5 courses, Discovery 3 course. No wine waiters either, lucky if you got your glass refilled. Dream wine waiter refilled all the time. Steak was tough, as was the lamb. Our orders were wrong couple of nights with coffee arriving before desserts! Entertainment was average or below, the only talented people were the saxophonist Vernal Oruga, brilliant, and Daniella Beck. Dont do the hop on bus at LasPalmas waste of money like driving round the streets in London. No Captains Gala night, now dress to impress, which many people didnt. Some wore vests, shorts and trainers, should not be. Slippery slope downhill, traditions will be lost. Very sad. On the plus side ship was very nice, and the balcony cabin excellent, was always kept clean. Ship seemed to be very wobbly and unstable compared to others. Thompsons need to get their act together and make vast improvements. May not return on the Discovery. Time to try another cruise line maybe? Seeing as this is their flagship expected more and was disappointed. Read Less
Sail Date September 2017
Marella Discovery 2 Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.5 3.8
Entertainment 4.0 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.5 3.6
Family 3.5 3.6
Shore Excursion 4.0 3.5
Enrichment 3.5 3.3
Service 4.5 4.1
Value For Money 4.0 3.7

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