3 Helpful Votes
Sail Date: August 2018
Hi all , myself and my family decided after a lot of mixed feelings to book a cruise and as this was our first we decided to do 1 week cruising and 3 days in a hotel . Let me start by saying that myself and my family were all very ... Read More
Hi all , myself and my family decided after a lot of mixed feelings to book a cruise and as this was our first we decided to do 1 week cruising and 3 days in a hotel . Let me start by saying that myself and my family were all very excited about setting sail for the first time as TUI have a good name in value for money cruises. As it was our first cruise we went with our friends who have been on 3 other Tui cruises and highly recommended them . This is how me and my family rated the Tui Discovery 2. customer service - very poor many staff had the wrong attitude towards paying customers , I had to bite my tongue on more then one occasion, the amount of time spent standing at the bar waiting to get served was incredible, they need more staff. The only staff that were friendly and made me smile were cabin cleaners . Thanks Lino. Food - the island self service restu rant is very poor , the gallery restaurants were hit and miss and not a great choice, glass house wasn't bad but very small portions and only seated a small amount of people , the snack shack food was OK for fast food, not something you would have day in day out . The other restaurants that you pay extra for were all booked up within the first two hours of being on the ship, so we couldn't get in at all. Shops - don't open until 18:30 and are completely rubbish unless you want tobacco or designer items . Pool - this was more like a kitchen sink . Sunbeds - Tui says you can't hold a sunbed for more then an hour if your not present , that's rubbish as people pegged towels to beds and we're gone all day . Very crampt deck area . Glass house pool - nice but couldn't understand why children had to leave the indoor pool by a certain time , it's hot outside and the kids wanted to play in the pool. And here is my biggest gripe with this disappointing ship, Entertainment - without a shadow of a doubt the worse entertainment I have ever experienced on a holiday , either live music ,live music ,live music, dance lessons, or bingo , I expected so much more from a company like TUI. Cruise - never again with Tui. Read Less
3 Helpful Votes
Sail Date: August 2018
It's our 3rd cruise with Tui and afraid to say the worst. Food quality has declined and fights have been delayed. The excursions were poorly managed even from the tui run ones. We only had one tender to shore when we booked but ended ... Read More
It's our 3rd cruise with Tui and afraid to say the worst. Food quality has declined and fights have been delayed. The excursions were poorly managed even from the tui run ones. We only had one tender to shore when we booked but ended up having 2 due to other cruise liners taking our spot. Then delaying our tours We have seen fights on ship which is very unnecessary. Rules such as shorts in the restaurants have been overlooked and people just get away with what they like (hence the fighting and lack of respect towards crew). They are by far the cheapest cruise company we have seen but unfortunately it's still a lot of money to us and we expect better service. Its a shame as we have enjoyed our cruise with Tui in the past but each year they have got gradually worse. Will not be going again with them. Read Less
Marella Discovery 2 Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.5 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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