Choose a cruise. To relax and for a luxury couple vacation. I couldn’t have chosen a worse trip with TUI. As for food! Dreadful. A massive punch up on board passengers. Staff that didn’t have a clue. Not all inclusive.
Entertainment was like a bad red coat holiday. Like a booze cruise Absolutely disgusting. And I complained straight away on board and on returning. Just received an email ...
Cruise staff onboard did all they could to please customers. Ship and cabin in need of updating, but fine.
Landed in Montego Bay and eventually arrived with luggage in cabin 4 hours later! We were kept standing in a queue at the airport for an hour waiting for buses to take us to the port. Then another queue at the port terminal for a further 2 hours. Babies were having their nappies changed ...
The first and foremost part is what let’s the whole thing down. We were forced to leave our baggage outside the rooms at 2am the night before leaving . I complained and said I wasn’t comfortable and I was told their was no option.
My case and my wife’s case turned up in the U.K. missing a £3.5k work MacBook Pro , 400 cigarettes and several items of designer clothes. The security seals were ...
Well....where to begin? So many occasions where my father was unable to access facilities due to being disabled that our cruise was just ruined and tui have been useless in replying to our issues. Firstly, we booked in store and the staff failed to give my father an accessible aircraft seat even though he was booked as disabled. Highly embarrassing for him, being manhandled into a seat by pulling ...
We suddenly were able to cruise these dates and loved itinerary
We booked three weeks before and had to book guaranteed inside cabin
Pros
The luggage found its way to our cabin without a cabin number on as we didn’t know it
CD not in cabins not captain for long announcements
Surf and turf pay venue the best meal all week
Excursions good value
Cons
Cabin steward never ...
So I don't usually write reviews but our experience wasn't great, so thought I'd best have a moan after all!
Starters. Our cabin was clean and functional, no issues with that, the location however wasn't. We were just by the coffee shop near the Atrium. We didn't realise it was a poor position until the evening when the music could be heard until late. Indeed, the last night the "leaving ...
We travelled with our two children and have been on a number of cruises. This cruise we booked the Grand Suite which was a treat and quite expensive, but we were happy to pay the price for the expected luxury. my main issue is the customer service at TUI as I never really complain and with this cruise I emailed the travel agent whilst on our holiday who placed the complaint for us. For the ...
A dated old ship, despite refurnishment.
Clean cabin with lots of storage space but rusted balcony. Thread bear towels and a shower curtain!.
Paid extra for a delux mid ship cabin but could heard noise from the Atrium at night preventing sleep and load noise from deck 9 during the day, despite having balcony doors closed and annoucements off.
Terrible TV no BBC news after day2. 2 movie ...