5 Helpful Votes
Sail Date: March 2019
I totally agree with everything others on this site have written about the ship Costa Venezia - it was a terrible cruise. The food was poor - we were on the ship 53 days and only had salmon twice, it was low budget food every day. ... Read More
I totally agree with everything others on this site have written about the ship Costa Venezia - it was a terrible cruise. The food was poor - we were on the ship 53 days and only had salmon twice, it was low budget food every day. Always long lines everywhere. The embarkation in Trieste took 5 hours stranding in lines without water or food. And it continued with queue the whole cruise from the buffet to the pool area, sun beds, theater, excursions. Always kaos with poorly trained staff and a very bad logistics from Costa so butter, wine, glass, beer etc was missing for serveral days. There was something totally wrong on the ship - the staff was NOT smiling and we did not have the feeling off beeing on a vacation. The information onbord was NOT existing - we got No information about the port/city we were going to visit. We couldn't follow the sailing route for 3 weeks on the tvscreen - it went black and we didn't get any other information instead. We had to stay in lines 1,5 hour 3 times during the cruise to get a stamp in our pasport from the customs officers there were on board. Again totally kaos. The exit in Tokyo was dealyed 3 hours and we had to stand up becaused there were not seats enough. We missed a night i Hong Kong becaused the captain had a formel reception with the president of Asia Costa Cruises and the directory of the cruise terminal in Shenzhen, China. They did not care about the passengers, the only want the ship sailed to China where it is going to sail in the further as a casino ship for the chinese People. Never Costa Cruises again Read Less
17 Helpful Votes
Sail Date: December 2017
This was the 20 day maiden voyage of the MSC Seaside from Trieste, Italy to Miami, Florida. I would liken this to a new ship's sea trial voyage to fix operational and equipment at sea. I was expecting a few problems but not as many ... Read More
This was the 20 day maiden voyage of the MSC Seaside from Trieste, Italy to Miami, Florida. I would liken this to a new ship's sea trial voyage to fix operational and equipment at sea. I was expecting a few problems but not as many as experienced on this cruise. The ship is beautiful but run by incompetent management. The staff was poorly trained, especially in customer service and the sit down restaurants. We stopped going to the regular restaurants for breakfast and lunch at the Seashore Restaurant because of extremely slow service. We changed waiters at the evening meal to Hari Wibawa Adnyana because our assigned waiter was too slow. Hari had previous experience and was fantastic even though the food was mediocre on most occasions. About 60% of the elevators were operational during the whole cruise, including the disembarkation day. For a ship of 4000 passengers, working elevators are a must. Although we did not experience it, there were toilets that did not flush and no running water in cabins after 5 days at sea. The evening theater entertainment was amateurish and very short (about 30 minutes) due to a very undersized theater for the size of ship. There was nothing that made this maiden voyage special for the passengers which was surprising. The bakery chef was outstanding and should be given a raise as the breads and baked goods were absolutely delicious. The dismebarkation was a fiasco and we were over 90 minutes late as there were only two people processing departing passengers. Only two people to process 4000 people? My overall impression of MSC management is that they are incompetent in anticipating potential problems areas and very poor attention to detail. I would not recommend MSC Seaside as a cruise ship until there are major improvements in staff training and mindset of the management. Read Less

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