My wife and I chose this cruise for the destinations in the Middle East, and the fact that it was a new ship. Discovered after the absolutely shambolic 3.5hr embarkation in Trieste that the ship had already sailed from Mon to Fri that week ... Read More
My wife and I chose this cruise for the destinations in the Middle East, and the fact that it was a new ship. Discovered after the absolutely shambolic 3.5hr embarkation in Trieste that the ship had already sailed from Mon to Fri that week ! Most of the crew were from other ships in the Costa line, but obviously the training was missed ! To be fair to the staff they tried - but cold food in the restaurants, and the fact that they clearly had never had to deal with the volume of passengers, many of whom were not used to cruising, having no cultural queuing skills at all, or were not interested in dressing in their finest, save 'trackie bottoms' put my wife especially, in a depressed cruising mood !
The muster was a complete disaster, and was called by many we spoke to [including a retired Norwegian cruise captain] as illegal.
The getting off and on the ship for excursions was another complete shambles. The whole crew seemed not to have a clue, which ended up with passengers 'joining the queue [if that was what it was] by using the lifts to jump 20/25 mins of the rest of us waiting politely.
The ship was built for the Chinese market, and that was where it was going, on a one way trip. We didn't know it was going to be filled with loads of Chinese nationals, who with no disrespect, did not have an idea about western eating etiquette. Several times we had to leave our dining table, especially in the buffet on Deck 10, as people spitting, coughing, and eating in a different style, causing my wife to feel unwell.
The entertainment was of poor/average quality, and films were non existent, save for the endless looping of 3 after 2 weeks !
We asked the bar staff for Gordons Gin on night one - they didn't know what we meant ! Enough said !
Overall - great ship, great destinations - shame about the crew and many other rude passengers. We queued for many a long hour for customer services, to be told that there was nothing they could do about it.
We will not be going on another Costa ship. Read Less