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11 Transatlantic Luxury Cruise Reviews

The cruise itself was great. The rooms are large and well appointed, and the food is overall pretty excellent. It's amazing that we were at sea for more than a week, and yet they were still able to provide outstanding fruits and ... Read More
The cruise itself was great. The rooms are large and well appointed, and the food is overall pretty excellent. It's amazing that we were at sea for more than a week, and yet they were still able to provide outstanding fruits and salads. The Thomas Keller restaurant is intimate and outstanding and worth doing at least once during the cruise, and there's no extra charge. The service was very good. It's not the same standard I've experienced on past Seabourn trips. I remember staff throughout the ship would greet me by name, even on a first encounter. That made a huge impression and spoke to a level of excellence. After all, if the staff knows your name, they will remember other things about you too, like what you tend to drink or eat. That leads to anticipatory service - you are offered what you want, before you even ask for it. That level of service seems to be gone on Seabourn. Still, it's outstanding by most measures. The passengers on a long crossing tend to be a different crowd than you'll find on shorter cruises. Frankly, they're friendlier. There's so much time to get to know people, and we really enjoyed the passengers we met. But ultimately our trip was spoiled when my belongings vanished when transferred from the ship to shore in Lisbon. I would find out much later that my luggage ended up being mixed in with other passengers' valuables and put in a taxi. The response to my missing belongings was troubling. At the pier I was placated with false promises of an immediate response. Then in an effort to get me to move along, Seabourn gave me a number to call for help and an email address. No one answered the phone and the automated response from the email told me I'd get a reply within two weeks. No one responded to my requests for information until after I posted publicly on social media after an entire day of silence. Then there was a bunch of blaming of local pier workers, who Seabourn had hired, but then acted like those workers were an entity out of their control or responsibility. In the end, fellow passengers and their travel agent solved the problem of my missing belongings. I spent two days of my three-day visit to Lisbon dealing with the problem, which included meeting with the Portuguese police. Other passengers I met on the Odyssey told me later that they also had problems with wayward belongings. When I heard that I was not alone, I followed up with Seabourn's corporate office, and wrote a personal letter to the company president. I received a we're-sorry-you-feel-that-way response. That's pathetic, and a sign that upper management has no intention of dealing with a very serious security gap. My advice: enjoy the ship, but don't trust Seabourn with your valuables. Carry on and off the ship all of your belongings. Read Less
Sail Date April 2019
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some ... Read More
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some other long time (29 Oceania cruises) cruisers. Things stated going downhill at our second port – Halifax. It was very cold and started snowing as were leaving the port. The next morning there was over a foot of snow on the swimming pool and deck. Many of the crew members had never seen snow and found it fascinating. The visit to St Johns, Newfoundland was canceled due to stormy weather. My wife had lived in Newfoundland 50 years ago and was anxious to see how it had changed over the years. All in all it was a very disappointing start to the cruise. Crossing the Atlantic in the heavy seas for five days did get many people quite queasy, which led to distributing barf bags by the elevators. It was rough enough that safety belts for the beds would have been appreciated. People had to hold on to the railings and walls to go along the corridors to keep from falling. When we arrived in Cork, Ireland the wind was very strong with sideways rain and very cold. Fortunately the Jameson Distillery tour was indoors. The visit to Dublin for the next day was canceled due to heavy seas and gale force winds so we spent the day in our cabin in Cork. The next disappointment was arriving in London/South Hampton on Good Friday. I had really wanted my wife to at least have a brief visit in London. This meant there was to be no visit after planning on it for a year and half (since we had booked the trip). We were not informed of the no London tours until I asked the Destination Services manager when we were going to be able to select them on the cruise. We had asked out travel agent prior to the trip when we were going to be able to schedule a London tour (like all the others we preselected) but were told we had to wait until we got on the ship. Then we then proceeded to visit Bordeaux on Easter Monday, which is a celebrated holiday in France, with practically everything closed. The next stop in Biarritz was canceled due to heavy seas in the Bay of Biscay (that precluded using tenders to disembark). I guess Oceania is not aware that the Bay of Biscay is notorious for rough seas. The last straw was visiting Malaga on May Day, May 1st – another holiday with the shops closed. The tour was supposed to be easy – the guide had very poor English skills and appeared to be trying out for the Olympic speed walking team. My wife had to sit down and wait for the tour to return with no available free rest rooms. To Summarize: Cruise Length 28 days Sea days 8 scheduled (11 total) Missed ports 3 total Stop not available due holiday 1 (London) Ports limited due to holiday 3 I understand that Oceania does not control the weather. However, they do control the scheduling. In previous years the “repositioning cruise” had been scheduled in May. If the cruise had been scheduled just a week later, Good Friday would have been at sea, Easter would have been in Cork and London would have been available for a visit. I had expected that Oceania would take holidays into account when scheduling trips and try to optimize passenger enjoyment. I guess I was wrong. The message this sends is that passenger satisfaction is a sorry second to revenue maximization. Oceania does many things quite well. The food is good albeit somewhat uneven in the specialty restaurants. The desserts in the Grand dining Room are superb and the crew members we interacted with were well trained, friendly and courteous. The entertainment was much better than previous cruises and the comedian (Martin Beaumont) was terrific in both his shows. We paid over $30,000 for what we consider a $15,000 cruise at best. I had hoped Oceania would have reached out to people who had done the 28 day cruise but after 2 ½ weeks we have heard nothing from Oceania. Never again do we plan cruising on Oceania or any of its’ related lines. Postscript: We did complain to Oceania thru our travel agent and received a very disappointing self serving reply offering a $600 total ship credit on another cruise. Read Less
Sail Date April 2019
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
Sail Date September 2018
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the ... Read More
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the shower stall was so small you couldn't even bend over. Secondly we had leaks in the room for the first 5 days of the cruise. We had wet carpet every single day for the first 5 days. There was also a stain on the carpet in the living area that they never were able to get up. We think that the cabin was full of mold as both my husband's and my allergies were terrible. We did ask that they take the carpet up and put down new carpet, but they never did. We had always enjoyed the food before on Regent but this time. We went to Prime 7 several times and each time the steak (filet) was so tough you could barely chew it. I tried to order the lamb, but each time it was also so tough that you couldn't chew it. We ordered the crab legs and they literally served us a pile of crab meat, most all of it from the body of the crab!! That is not crab legs, just crab meat. They did fix this the next time, but they told us that we had to order "tubes". Not sure why when the menu says crab legs you have to order "tubes". We have never had to do that before. Omelets were horrible as the eggs were never cooked. When you tired to order fried eggs they were either over cooked, or under cooked. The food service in the restaurants was generally good, the food however, was horrible. Now, let's talk about the wine and beverage service. It appeared to us that they have really cut down the beverage staff. More than once, we had to wait over 20 minutes for a person to even take our beverage order! While we have always had to work a little to find a wine that we liked, we never did find a drinkable red wine on board this ship. We did find a few white wines that we could tolerate, ( even though we prefer red wine) but each time once we had the wine and in 2-3 days they ran out of that wine. We found the wines to be extremely cheap and not of the quality that we had come to enjoy on Regent. We also found that the bar staff couldn't make any drink that we ordered. The cosmopolitan's were undrinkable. The Lemon Drop's were undrinkable. A Vodka tonic was horrible. Finally our butler explained to us what was happening. If you didn't call a vodka name, they were pouring a super cheap polish vodka. WHAT? This is a cruise that cost us well over $2,000 a night!!! The advertising claims fine wines and spirits, not so!! We sent a bag of laundry to have it be laundered. It came back smelling worse than when we sent it in. We should have sent it back, but we just washed it ourselves. Now, let's talk about shore excursions. We booked all of our shore excursions the first day or two that they were available to book. By the time that we sailed 4 of them had been cancelled and we had to put them back on wait list. Three of them never did come through!! Now, I have no idea which passengers they decided to cancel off of a prearranged shore excursion, but you would think that the people who booked first and who were in the BEST cabin onboard the ship might have had some precedence. When I asked the shore excursion people, they claimed that they had no idea. So, the included shore excursions aren't worth much, when you can't even book them!! And, they never made any accommodations for shore excursions that they canceled. Entertainment isn't the most important item to us, but we did find that the crew shows were a disappointment. In the past we have always found the crew cast to be amazing dancers and singers. This time we found them to be very lacking. Let's talk about the Navigator a bit. Obviously it is time to retire this ship. Can't think of one thing to like about this ship, besides it's size. We will never ever go on this ship again! We had 3 additional cruises booked on Regent. We did cancel one of them and tried to cancel the one coming up in December but the cancellation penalty was $36,000. So, we are going, but not by choice. It would seem that Norwegian has finally ruined Regent. Read Less
Sail Date September 2018
We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to ... Read More
We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to call someone to fix the tv. The phone didn't work either. One night we turned on the bathroom faucet and muddy, dirty water came out and didn't clear up until the next day or so. Another night the toilet didn't work. Our bathroom door wouldn't shut. After workmen came to fix it, when they left we tried to open it and the handle fell off. The food was mediocre. The waitstaff in the restaurants kept getting the orders wrong, or forgot to bring orders at all. The reception clerks were perfunctory and didn't seem to know what they were doing. The "unlimited" wi-fi either didn't work at all on some days or on other days it was intermittent and slow. There was a big leak in our bathroom. Our shower didn't drain, so we showered in pools of water. The women's public rest rooms had broken toilet seats and doors. The wallpaper on one of the walls in our cabin was peeling off, so workmen had to come in and replace it. We had hoped for a relaxing and pleasant cruise, but with the constant stream of workmen coming in and out of our cabin to fix things, it was one interruption after another. By the end of the cruise, I had a serious eye infection and both my wife and I had severe allergy problems, probably from exposure to all the work dust and fumes. Maybe things changed when Regent was taken over by Norwegian Cruise Lines and Apollo Mgt. That's what other passengers told us. They are obviously trying to cut back and have turned what may have once been an upscale cruise line into a mediocre one, certainly not worth the money they charge. Read Less
Sail Date April 2018
We chose to do a repositioning cruise on the Viking Sea in March of 2018 from San Juan to Barcelona. We have sailed over a dozen times on other cruise lines, predominately Seabourn and have done four other trans-Atlantic cruises, but were ... Read More
We chose to do a repositioning cruise on the Viking Sea in March of 2018 from San Juan to Barcelona. We have sailed over a dozen times on other cruise lines, predominately Seabourn and have done four other trans-Atlantic cruises, but were intrigued by the pictures and reviews of these new ships. First the good: The Viking Sea was a beautiful ship with spacious public areas. We loved the clean Scandinavian design and our lovely PV1 cabin. The Mediocre: The food. Perhaps we are spoiled by the exceptional cuisine on Seabourn, but we found the dining experience on the Viking Sea to be very disappointing. With the exception of the specialty restaurants (which were limited to two visits per cruise) the food and service in the main dining room were mediocre at best. There was never enough wait staff, the food was not very good, and the tables were jammed so close together that any thought of a romantic meal for two was impossible. In general we were surprised at the poor level of service on the boat (again compared to Seabourn.) While sitting around the pool, it was rare for anyone to come offer even a drink of water, let alone something alcoholic. This meant one of us (including my handicapped husband) had to go to the bar, order a drink, and carry it back. The Horrible: My husband suffers from Afib, a heart condition for which he has been treated for two years. Prior to leaving on this cruise, he was cleared to sail by his cardiologist in Florida. On day 9 of our cruise, he went to see the ship's doctor because he was having some symptoms related to this condition. The doctor prescribed a new drug, and he felt fine. On day 11, we took a private land excursion to Tangiers which tired him out. The next morning (shortly after we docked in Cadiz, Spain) he decided to see the doctor again, just to be sure he was okay. After running some tests (which concluded my husband had NOT had a heart attack) the doctor announced that "because the next day would be a sea day" he could not risk having us on board. We were told to summarily pack our things, leave the ship, and go to a local hospital in Cadiz. In a state of shock we complied. We spent the next 7 days in a hospital in Cadiz (where most of the staff did not speak English.) My husband was given an IV for hydration and hooked up to a monitor. And we waited and waited and waited for 4 DAYS to see a cardiologist. When he finally arrived, he did a short test, added a beta blocker (a drug my husband had previously taken) and said we were "cleared to fly." Hurray! But no, our Viking trip insurance company "Trip Mate," now responsible for getting us back to Florida, declared we must have a "medical escort" home. This, despite the fact that all the doctors at the Cadiz hospital said this was UNNECESSARY. So...we waited 3 MORE DAYS for a nurse to fly in from Colorado to accompany us home. THEN THE REAL KICKER.......Trip Mate just sent us a bill for $2,000 for my air ticket home, because it exceeded their limit for that class of service. It was the SAME class of service we had booked for our original flight home from Barcelona. In short...we missed the last three days of our cruise, spent seven nights in a foreign hospital, suffered considerable stress and discomfort, for ABSOLUTELY NO REASON. My husband, according to ALL the doctors in the Cadiz hospital, was medically fine to continue the cruise. He has been fine since we returned home. The Viking doctor made a mistake when he sent us off the boat. Now they want to charge us $2,000 more for his poor judgement. This is unconscionable and unacceptable. We do not intend to pay this bill, will never sail on Viking again, and have told all of our friends to beware of this cruise line. Read Less
Sail Date March 2018
We are easy to please - pleasing surroundings and public areas, excellent food, quality entertainment, good service, and comfortable cabin. Whilst cabin service could not be faulted and the cabin was great, everything else fell far short ... Read More
We are easy to please - pleasing surroundings and public areas, excellent food, quality entertainment, good service, and comfortable cabin. Whilst cabin service could not be faulted and the cabin was great, everything else fell far short of expectation. In no particular order. The cheap plastic seats in the Britannia dining room make your legs sweat profusely and a horrible feeling when you stand up. Britannia food was poor, with lunch especially bad, appetizers too cold and mains warm. Repetitive and unimaginative with such things as custard with ice cream, and gnocchi in duck gravy....go figure. The buffet was worse.Occasional smell of sewer in the dining room - I guess when they are pumping out somewhere. Attentive service in the dining room though you felt rushed so they could get tables cleared. Outside in the public areas you have to create attention to get served. Entertainment, "Disco" and on-board talks were appalling. For some reason Cunard has it in its head that older people like old things. A headline entertainer making a trumpet out of a Zimmer-frame sums up the whole on-board entertainment programme. The disco played old 70's/80's music guaranteed to clear the floor - I requested some Sia and Beiber and it was buzzing...the young girl running it had no idea. If you like brown and plastic you will love this ship, like something from the 40's, very depressing, and definitely not Deco. If you like ballroom dancing you will love this ship, if you like pubs, watching football, karaoke, trivia games you will love this ship, If you are in your 80's/90's you will love this ship. For me, my death gene is not yet switched on, I am young at heart and looking for new fun, interest and excitement....instead, and like other contributors to reviews, we found ourselves going to bed early to escape the pain. We sailed out on the QM2 which was far better though still felt more like a ferry than a luxury cruise. Never sailing with Cunard again. Read Less
Sail Date January 2018
The directions that cunard gives for embarkation are not correct. They tell me to go through immigration when I arrive in New York. The airport I flew into did not have immigration. My assigned seating on the round trip was not given to ... Read More
The directions that cunard gives for embarkation are not correct. They tell me to go through immigration when I arrive in New York. The airport I flew into did not have immigration. My assigned seating on the round trip was not given to the airport when booking. My luggage came in on another flight. Thank God I found it. The choppy, rainy and high winds kept me from going out on deck. I took 3 sea sickness pills a day. The boat swayed back and forth. Very hard to walk down the hall or carry any food. We were caught between 2 storms. I was told this boat was better built for rough weather. The shows were short. CSN only played 5 songs because the boat was swaying so bad. The cabin steward did not clean my room on Thursday. I stood in the purser line for 45 minutes to get my card for any charges. When I got in my room - my dinner seating was wrong and my CSN ticket was wrong. I had to wait for 30 minutes to get to the purser who said I have to go to the Brittania restaurant to change my meal time. So I stood in that line 45 minutes. Then I was told it might not be changed. This is my experience right when I got on the boat. Running around trying to fix details that had already been planned. That upset me. Why go into all this detail booking when it's all changed when I get on the liner. Disembarkation was the same. My luggage was put in a wrong section. I'm scrambling to find my luggage because the transport was ready to go. This was the worst vacation I have ever had and I'm mad because I wasted my only vacation money. Read Less
Sail Date September 2015
This was my 19th cruise - my first on Cunard and my last. The ship was full of mold - the dining rooms and photo galleries smelled of backed up sewage. There is so much hype and it did not live up to it - don;t waste your money - stick to ... Read More
This was my 19th cruise - my first on Cunard and my last. The ship was full of mold - the dining rooms and photo galleries smelled of backed up sewage. There is so much hype and it did not live up to it - don;t waste your money - stick to Royal Caribbean and NCL. The pursers desk was staffed by stuffy, rude people who were constantly making mistakes. The ship's crew had the attitude that we were there to accommodate to them. When I mentioned my concerns and the dramatic differences from my other cruise experiences, the answer was always this is an ocean liner, not a cruise ship - I have no idea what that means except that ocean liners are full of mold (stained damp carpets everywhere) and have sewage problems. My room steward was lovely, but I have never had anything but great room stewards. The entertainment was awful and really lacking. There was not much to do on the ship, The internet staff were rude and unhelpful. All this dress up business was a joke - to wear a long gown and tuxedo to eat in a room that stunk to high heavens!! The first night they told everyone to go the rear of the ship for a fireworks show which took place off the front of the ship. The food was bland and boring. Over done veggies and very few choices. I feel like Cunard should give our money back - this was a terrible, terrible ship. Read Less
Sail Date May 2014
Upon arrival of cruise very smooth but once going out of port I should have noticed the change. We were standing on deck l2 to watch view of Statue of Liberty which is the main reason we took this cruise. My Mother and I were asked to ... Read More
Upon arrival of cruise very smooth but once going out of port I should have noticed the change. We were standing on deck l2 to watch view of Statue of Liberty which is the main reason we took this cruise. My Mother and I were asked to leave and several dogs were brought out for "fresh air". About 6 feet of isle was blocked with chairs at each end. We then went down onto deck ll and there was a sign "Queen Suites only". This attitude continued on the entire cruise. The service was terrible, we were on Britannia dinning room and the "suite" rooms were served on Queen dinning room. The food was awful, I did not enjoy any meal I had there. Two other couples at our table agreed and said they would not return on this cruise line. When I complained nothing was done. In the pub I ordered steak and kidney pie, I received Sheppard's pie. When I brought this to the servers attention, she said I got your order correct and walked away saying she was new. She didn't offer to fix the meal. The fish and chips did not come with tartar sauce, the lamb didn't come with mint sauce and the overcooked lobster tail during formal night didn't come with clarified butter. It seemed that the staff did not know what food went with what. I've cruised many times and have never had such bad food. It was very difficult to navigate on the ship and find the library, Internet cafe, or photo shop. Whenever I did complain I was met with blank stares. My Mother was trying to walk with a cup of tea and cup of coffee but was spilling as she walked, due to her age (8l) and the rocking of the ship. A dinning room steward approached her and said, "Next time get a tray". He did not offer to help. Our room which was deluxe balcony was very small and had a blocked view. We couldn't see above the metal which was about 4 feet high. The planetarium was beautiful but was a nightmare getting in to see it. You had to get a ticket before 9am and arrive no later than 5 minutes before the show. Both areas were separate. My Mother and I got to the doors when they were open and they were just about to close them when we got there and we were not allowed to go in. There seemed to be a lot of rules and very little service. I purchased a beverage card and when I went to get a can of coke I was told at the bar on deck l2 that I could have a can but the bartender had to open it for me. Later at a different bar I was told I was only allowed fountain drinks unless it was in the winter garden bar. I went there and was told I wasn't allowed cans ever. I went to the pursers desk and was told only fountain drinks. I wish I had been told these rules before purchasing the card and I wouldn't have bought it. The entertainment was mediocre at best. This experience has put me off cruising. Read Less
Sail Date June 2011
Having cruised with several lines, including Carnival, RCCL and Princess, we were looking forward to the promised luxury of Cunard. We couldn't have been more disappointed with the food, cleanliness, odor and general misery emanating ... Read More
Having cruised with several lines, including Carnival, RCCL and Princess, we were looking forward to the promised luxury of Cunard. We couldn't have been more disappointed with the food, cleanliness, odor and general misery emanating from the on board staff. Food is of low quality. The buffet areas resembles a cheap cafeteria with dried on food stuck to many of the walls. The buffet is spread across 3 serving areas several hundred feet apart, divided by stairwells and walkways. Carrying a tray between them is tiresome. Lunch starts at 11.30am in one area and some time after 12 in the other 2. Each area closes at apparently random times. It makes it hard to eat a main course from one station and then a dessert from another. By the time you get to the other serving area, it might be closed. For dinner, 1 area is closed and another is a $10 charge. Morale amongst the waiters is low, the supervisory staff publicly berate their subordinates with raised voices and abuse. The unhappiness of the staff shows in their attitude to the passengers. Any request for service will get the signature tut and eye rolling from most of Cunard's staff. They make it clear that you, the passenger, are a nuisance and an inconvenience. My final straw came when I was carrying two cups of coffee to my table. A heated argument was taking place between the staff again. One of the staff members in their angry outburst turned suddenly and strode off bumping into me and causing me to spill the hot coffee across my hand. I apologised to him for being there and he looked at the coffee on the floor and tutted loudly. An apology for burning my hand might have been nice but by this stage I had given up on all hope of good manners from Cunard.Dining in the Britannia restaurant was always an unpleasant experience. Service is always slow, food is often cold and you always wait at least 10 minutes before you get a menu. A glass of water, bread etc usually takes much longer. The food is a selection of poor quality, cold, greasy dishes. One particularly nasty meal included a piece of pork pie that was so bad it actually triggered a gag reflex. It should have been in the garbage which is perhaps where they found it! One lunchtime we had asked for and were seated at a table for 2. After finishing our main courses another couple were seated at the table with us. We were surprised but said nothing, not wishing to offend our new table companions. A few minutes later the Maitre d came over and told them they must move as they were at the wrong table. The embarrassed couple scurried after him like 2 scolded children which was how he had treated them.Dinners were no better. You are never asked how you would like your meat cooked. You would expect that it might be cooked to medium in order to be acceptable to most diners. NO, we got 2 steaks ordered and served at the same time except one was running with blood and the other was so well done it resembled shoe leather. Another time we were served the wrong dish. When we explained that we didn't order this, the waiter gave us the usual tut and eye roll and asked "Well would you like to change your order", as if it was our fault. When we then pointed out he'd served the wrong dish at the next course, he just walked away and sent over the assistant. Of course, on the last night, he was all smiles and happily showed us where to mark EXCELLENT on the guest comment card. You are often left for extended periods of time between courses then the food arrives cold. Waiters lean across you while you are eating and even drag their sleeves across your food plate whilst you are eating dinner.We gave up on afternoon tea. The daily planner might schedule it from 3-4pm, but that day it might not start till 3.30, so you'll just have to wait. The seating is very cramped so the waiters don't bother to try to get to you very often. On our last attempt we ordered and then waited 40 minutes for a scone. They also seem to have a policy of serving all the sweet items before anything savory like sandwiches which are then placed on the same plate. Nothing like a cucumber sandwich covered in powdered sugar. The cabin was of average size and appearance. The only member of staff who we can commend was our cabin steward. He did an excellent job of cleaning it and he never bothered us, we only ever bumped into him in the hall. He stood out for wanting to please us. Noise from the hall was not a problem, but the room rattled from the engine vibration and wind whistled around the lifeboat outside the balcony. From the balcony of the deluxe cabin, the view of the sea is a very thin strip between the lifeboat right in front of you and the crew launching platform on the other side of the balcony rail. The lifeboats run almost the entire length of the ship, so most cabins on deck 8 will have a similar view. The smell of stale cigarette smoke permeates every stairwell on the ship. Not sure where it came from as I didn't see anyone smoking, but the moment you opened your cabin door it caught the back of your throat. This might sound strange, but it is very noticeable, there are holes or soft spots in the floors beneath the carpet. Don't know if they are opening for valves or service hatches, but they are definitely there and there's lots of them. The floors in general felt like the welders made a bad job of them. You are constantly walking up and down waves in the floor. The ship is also very difficult to navigate around. Many of the entertainment venues require you to go up and down between decks and 'half decks' to reach them. Deck 3 splits at some areas of the ship to upper and lower decks and the deck plans do not do a good job of showing this. The night club is very hard to find, hiding through an unmarked doorway at the back of the Queen's room. From the stench of spilled beer and cigarettes, the cleaners have never found it either. A big deal is made of the fact that the ship is a liner and not a cruise ship and there is even a brief presentation about how the QM2 is better in bad weather. Even though the seas were fairly calm, we found the ship rocked more than cruise ships we have sailed transatlantic on. Cruise ships have more sheltered decks, far better for high winds than the QM2, built for bad weather. The top decks have no protection, but since there is not much on them there is no reason to go there. There is a green house like structure sheltering a small pool, but it is very basic. There's also an outdoor hot tub, but it looks like it's been a long time since it held water, and an outdoor pool for non swimmers, it's about 6 inches deep. Most outside pool life is at the back of the ship on decks 7 and 8, but again there is no protection against the elements so it's only for the die hards.On board entertainment was pretentious. 2 shows were performed by RADA, Shakespeare and Chaucer. Well performed but not really main stream. Another show was a violinist, I think was good if the sound engineer had plugged the mic in, but again pretentious. The planetarium films are some of the best entertainment, but the very limited seating and shortage of tickets is problematic. The movie theater showed 2 3D films. I didn't bother to see Alice in Wonderland, and a 3D film of the opera Carmen seemed an odd choice. I would have watched it but there was only 1 showing and that was during 2nd seating dinner. The suggestion was to change dinning time by using the Todd English restaurant at $45 each, a nominal charge !!Cunard are constantly reminding you about their history of glorious ships and white glove service. There are pictures of there old ships, captains, and staff on nearly every wall of the ship. They are living on their past glory. The QM2 is a cheaply decorated, poorly maintained and badly staffed ship. My advice, don't do it. There is a lot of competition out there and my past experience has shown that any other cruise line would offer a more pleasant experience. Read Less
Sail Date June 2011

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