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317 Transatlantic Family Cruise Reviews

Basically used as transport from the UK to the Caribbean, we had time to take this trip as part of our itinerary to reach home. Southampton check in -very quick and efficient the only flaw was NCL’s oversight in prebooking information ... Read More
Basically used as transport from the UK to the Caribbean, we had time to take this trip as part of our itinerary to reach home. Southampton check in -very quick and efficient the only flaw was NCL’s oversight in prebooking information in failing to advise that documentary proof of ESTA is required. Ship-We had anticipated some shortcomings as this voyage was essentially a shake down , however it was interesting to see how the latest cruise ships have evolved with a lightly built, full bowed hull outfitted with low maintenance Internal modular units obviously designed for a refurbishment a few years down the road. Despite its huge size the vessel reacted like a much smaller one encountering some poor but not particularly rough sea states, surprising that it is classed for “winter North Atlantic” service. The internal ambience is very understated and the internal decorators have done an outstanding job in both layout and decor. Cabin-Mini suite on deck thirteen, was a little on the narrow side and the balcony, unused due to the weather, extremely small. A large amount of storage, more electrical points would be useful(US standard only). The king bed was comfortable and located inboard of the seating area, apparently the sofa converts to a double bed, it would be adequate only for small children. Bathroom was large with excellent shower, but poor quality toiletries. Restaurants-complimentary, were somewhat limited as Taste, Savor and the Manhattan Room have exactly the same menu which changes little from day to day. The Garden Cafe cafeteria was generally a better choice, being large, beautifully laid out and with an good selection, the carvery and Indian sections were the high spots. -specialty, Ocean Blue(seafood), very disappointing , Food Republic basically sushi with a rather annoying tablet menu, a little better, Le Bistro, worth a visit for a change, Cagneys, by far the best and really the only one worth paying for unless the very reasonable Free at Sea package had been purchased. Bars, although cumulatively quite large in number only the Observation deck had a lounge quality with adequate seating. Again the Free at Sea package is almost essential even for moderate drinkers as the per drink prices are high, a plus point is that only the excess cost is charged over the base prices for premium drinks. Wi Fi-worked well but the very reasonably priced unlimited use add on is essential as the basic 250minutes was consumed by an apparently arbitrary log in and out algorithm. Service-Generally good(vessel only 50%occupied), but could improve particularly in table clearing and cabin areas. Entertainment-Two free professional level productions but not continuously available meant that tickets were scarce. Smaller general acts very similar to other cruise lines. Excessive emphasis on trivia and TV type game shows indicate a Bingo rather than Bridge orientation. Outside facilities, did not use due to weather-vessel is geared to tropical cruises. Value-exceptional,even including Free at Sea and extra Wi Fi costs Disembarkation -An utter shambles, not the fault of NCL, or indeed the immigration officers who struggled to cope with 2000+ passengers using outdated technology and without the self clearance machines used at US airports. They were fortunate, as were we, that the crew were not permitted to disembark.Customs clearance on the following day was much easier as the officers basically just watched passengers collect luggage and leave. High spot-The sea approach to New York under the Verrazano Bridge , past the Statue of Liberty and up the Hudson to the terminal berth was stunning and could have been more so had the ships entertainers been used to provide NY music during the transit. Fellow passengers-mix of American , British, Canadian and some others. Many hugely overweight and large numbers of mobility scooters, walkers and wheel chairs, generally in 50 to 70 age group and preponderance of return NCL guests. Overview-A relative bargain on a new ship , perhaps a half star lower than Holland America or Celebrity but quite enjoyable. Read Less
Sail Date November 2019
Chose this for the crossing, our first. Booked adjoining mini-suites. Stay away from Deck 9! Rooms are above the clubs and music is crazy loud. Southampton is a great town full of personality and history. Spend a few extra days there. ... Read More
Chose this for the crossing, our first. Booked adjoining mini-suites. Stay away from Deck 9! Rooms are above the clubs and music is crazy loud. Southampton is a great town full of personality and history. Spend a few extra days there. Don’t miss the Titanic part of the SeaCity Museum. Food on board was iffy at best. Bland, tended to be over cooked and frequently saw items from lunch buffet on dining room dinner menu. Overwhelming majority of crew were amazing! Entertainment was hit/miss. A Choir of Man was a great show. Kinky boots had a couple of standout actors, but overall weak performance. Music in all venues, including acts, was entirely too loud; even mics on personnel MCing games, bingo, etc ... most venues too small for planned activities, especially seating in the atrium. Overall good cruise, but certainly not great. Cruise into New York was def the highlight! Read Less
Sail Date November 2019
First the positives: excellent entertainment- if you can get a seat to participate Great staterooms Our room steward Narendra was fabulous Cirque Dreams and Steam was amazing Burn the floor dancers show was fabulous ... Read More
First the positives: excellent entertainment- if you can get a seat to participate Great staterooms Our room steward Narendra was fabulous Cirque Dreams and Steam was amazing Burn the floor dancers show was fabulous The rope course was great and so were the attendants The water slides were fun The grilled shrimp in the garden cafe was excellent consistently Ports of Rotterdam, Southampton, LeHavre, Portland, Cobh and Bermuda were great. The drawbacks: -Too small Cabin deck - one person would have to get up to allow the other to get into the second chair. A book and one glass could fit on the outside table. -TERRIBLE dining service. Even Cagney’s their very expensive steak house the steaks were inconsistent and the side dish came long after your steak and the wine delivered twice was wrong. Mostly the dining staff were disinterested, the meal timing was bad and more then not there were long waits between courses. -The brand new rock and roll venue Syd Norman’s was probably the most popular and grossly undersized for the interest. This bar very small and was full more then 1-2 hr before the band went on stage holding 1/5 of the persons who attempted to attend. -Popular events were held in the atrium instead of the theater. This area also was very small holding a very limited number of people. -Very disappointing not to be able to dock in Azores but this was a weather issue. -What was inexcusably the worst planned shore event was Great Stirrup Cay - if you didn’t pay for a shore excursion you had to sign up for a tender after those with an excursion we’re given priority. The ships staff appeared to make no attempt to monitor who signed up for which tender. Our tender number 10 left almost two hours late - at almost 2 pm getting us to the island when all the food venues closed at 2 pm. First excuse was “it took a long to get people on and off tenders” the second excuse was “the swells were slowing down the tenders” and the third and finally more honest was “we are sharing the 3 tenders with another ship”. This was exceptionally poorly done and what could have been a 4 hr day on the island was reduced to 2 hungry hours and 1 hour if that in line to get back in a tender. The island does not have the capacity for 2 large ships as we experienced. -excuses aplenty on this ship and they kept morphing. -Miami our first domestic port- everyone had to go thru customs. We disembarked to end our cruise here. We received a typed letter from NCL to congregate in an area at 7-7:15 am to depart FIRST as a group. The night before customer service indicated this would be at 7:30 am and we made travel arrangements accordingly. After what looked to be about 300-500 passengers and their luggage arrived we were told we would be LAST to depart! This was via elevators- for staff - some not working into the port where we stood for an hour in line on a hot stuffy gangway. We finally got to the curb at 10 am long after travel planned. This was our 4th Atlantic crossing. Weather is an expected issue. NCL’s inability to handle a crowd of 3600+ passengers was not expected. Yes this ship can sleep that many but it cannot seat in entertainment venues, feed or disembark in a timely manner this many. Every member of our party contracted a respiratory illness at one time or another and hacking coughing and I’ll appearing persons could be seen and heard throughout the ship. I will not travel a Norwegian ship again. No matter how nice and talented the ships captain is. I recommend Celebrity or Holland or Disney for Atlantic crossings. All were smaller ships with consistently fine service. Read Less
Sail Date October 2019
We chose this cruise to visit places we had never been. We spent extra time in Copenhagen and enjoyed our visit there. The ship was very nice, clean and well maintained and all of the crew were gracious and helpful. The restaurants on the ... Read More
We chose this cruise to visit places we had never been. We spent extra time in Copenhagen and enjoyed our visit there. The ship was very nice, clean and well maintained and all of the crew were gracious and helpful. The restaurants on the ship were good but the food in the buffet was so good that we chose to eat in the buffet most of the time. The excursions are not worth the money or effort. We spent far too much time riding buses to get to and from the excursions we chose and not nearly enough time visiting each site. The Bahama stop was a total waste of time. By the time you reached the island by tender, it was just about time to get back in line to get a tender back to the ship. We had about 1 hour on the island and then spent a good hour waiting in line to get back to the ship. Miami was worse, we were rushed through our excursion to get back to the terminal over an hour early and sat for 2 hours because Customs and Immigration would not let anyone get on the ship until every passenger was off the ship. We did get some free time in Ireland which we used to visit a beautiful cathedral and the Titanic museum. All in all it was a good cruise but if we did it again we would skip the shore excursions and just stay on the ship because they are not worth what you have to pay. Read Less
Sail Date October 2019
This was my first and probably last MSC cruise. It's a pity because the ship itself has some good points and the ports of call were fantastic. We picked the ship up in Southampton along with what it turns out a lot of new crew ... Read More
This was my first and probably last MSC cruise. It's a pity because the ship itself has some good points and the ports of call were fantastic. We picked the ship up in Southampton along with what it turns out a lot of new crew who took a couple of days to come to terms with things. Staff were very polite and willing to assist if possible. We had a balcony cabin which was kept spotless by our cabin steward. However there is a lot of wasted space where extra drawers etc could be added. The wardrobe was worse than useless and the siting of the safe was ridiculous. Entertainment was very hit and miss and seems to be about 10 years behind other cruise lines. I will however say that having the Cirque du Soleil onboard is a masterstroke. Food - the biggest negative for me was abysmal some of my salads were hotter than most of the hot food they served up at both lunch and dinner. The meat was just about as tough as you could get. Choice of food was very very poor but they did make great pizzas. This was the first cruise that I have been on that I have actually lost weight on. I can see a new joke coming on to replace the old cargo joke. Embarkation was ok but we dropped lucky, other people had a nightmare. Disembarkation both at ports of call and final day was totally disorganised. We waited for over three hours to get through the US border control - others waited much longer. There seemed to be no control measures in place. At one of the ports of call we waited a while to allow the usual I want to get off first queuers off but still ended up in a queue. Excursions were very overpriced. How this ship has not had multiple cases of Norovirus is incredible. The ship has sinks to wash hands and sanitizer stations, however there is no policing of this and people just walk past them. So it's a big NO from me. Read Less
Sail Date September 2019
We chose this cruise because we have always wanted to see Iceland and wanted to go back to Bergen. So this was the perfect cruise for us. This itinerary was perfect as we got to visit Greenland, Newfoundland and Canada. We have been to ... Read More
We chose this cruise because we have always wanted to see Iceland and wanted to go back to Bergen. So this was the perfect cruise for us. This itinerary was perfect as we got to visit Greenland, Newfoundland and Canada. We have been to Antarctica so this was our chance to go to the Artic Circle. The service from the staff was great especially our cabin stewards and Ronald our waiter at Dinner. Every night at dinner he would go over the menu and discuss each dish by telling us what was in the dish and how it was prepared. We especially enjoyed the talks given on the Human Planet. What beautiful pictures and very interesting about how the photography was done. The excursions were very interesting to visit some of the old Viking villages to see how they lived. Also got to see a replica of an old Viking ship. Couldn't image how the survived in those boats. Read Less
Sail Date September 2019
I chosen princess cuz of being a captain club member it was cruising to places my wife an I always wanted to go. The food at the buffet was not up to par. It was mediocre at best. Not a very good variety either. They had only 1 carving ... Read More
I chosen princess cuz of being a captain club member it was cruising to places my wife an I always wanted to go. The food at the buffet was not up to par. It was mediocre at best. Not a very good variety either. They had only 1 carving station. The dinning room food. Was a bit better the menu had only a few items to choose from fir each category. As far as the activities on board they were not very good. They had a lot of repeat activities which to me was very Boring. So I spent most of my time in the casino. The service was great. The staff onboard were all great. The captain was extremely therogh on his announcements an also re-routed the ship on our last sea day so we don’t hit the rough seas due to the hurricane. Over all I give the cruise a 6 on a scale of 1-10. Read Less
Sail Date September 2019
2019 New England Cruise- Seven-day journey. The Regal is a large ship that handled the rough sea with grace. The Crew could hot have been and any better and always available for our concerns. We are already planning our next cruise as a ... Read More
2019 New England Cruise- Seven-day journey. The Regal is a large ship that handled the rough sea with grace. The Crew could hot have been and any better and always available for our concerns. We are already planning our next cruise as a result of this fine experience. The food was awesome and always warm. Choices on food are endless and the staff made every meal special. Celebrated my wives birthday for dinner and staff made the celebration a memorable experience. Thank you Princess for being one of the top cruise lines available. Entertainment: Comedian on board for several shows that was absolutely the funniest and kept it clean. This is the first time I have sat through a whole routine without walking out. Princess Cruise understands what passengers want. Ports: Rhode Island, Boston, MA, Bar Harbor, NB, St, John, NB, and Halifax, NS. Each one was unique and most enjoyable. Indulged in three excursions. Read Less
Sail Date September 2019
We boarded in St. Petersburg after a 4 day stay in town. Wonderful visit and nice, safe place, with friendly people. Lots to see and do, and cabs are cheap. The terminal experience was very unusual however. We expected the regular ... Read More
We boarded in St. Petersburg after a 4 day stay in town. Wonderful visit and nice, safe place, with friendly people. Lots to see and do, and cabs are cheap. The terminal experience was very unusual however. We expected the regular crush of hundreds of other passengers, but there were fewer than a dozen that we saw during our processing. The Medallion system isn't really much of a benefit under these type situations. The ship is in good condition, I didn't see any wear and tear anywhere, and the crew keeps it quite clean. The décor is a little boring except in a few spots like the central atrium. That said, the layout is peculiar in that there are parts of the ship that are difficult to reach, and not in the typical locations. For instance, the rear set of elevators ends at deck 6, but you need to go up a level to actually get anywhere except cabins on that deck. The buffet has somewhat narrow passages on each side and this causes a lot of bumping and confusion, particularly at peak meal times. Smoke from the open ceiling casino vents into the shops above and became an issue for passengers. My biggest disappointment with the entire cruise is the food in the buffet. The selection and availability is good, HOWEVER it is never hot! I mean it's barely warm. All the toasted items like bagels English muffins, French toast, etc. will not even begin to melt butter. Eggs are fried in batches and put out 20 or so at a time and also lukewarm. By the time you get to your table with your meal, everything is usually at room temp. The scrambled eggs taste like they began as powdered, and the omelets seem to be made from the same mix. The pastry selection is usually good for every meal in the buffet I must say. The highly touted "Highest Speed WiFi At Sea" was practically unusable for a full 5 days while crossing the Atlantic. Speeds typically were between 50-150kbps, similar to dialup or DSL speeds over 10 years ago. The Captain apologized, announcing it was the lack of satellite coverage, but it should have been no secret that over 25% of our 19 day cruise would encounter such poor service. The gym is sparsely equipped with basic machines like curls for instance. It's also small, and at the rear of the ship, unlike most I've seen. The main theatre does not have enough seating for anywhere near 1/2 the passengers, so you'll need to arrive 30-45 minutes before a show to get a few decent seats. Entertainment was average with the usual mix of entertainment. The dining room anytime dining is good, and we ate there about half the time. Alfredo's pizza on deck 6 is great and I highly recommend it for a quick, good individual pizza. The Calzones also looked good, but I didn't try one. I doubt I'd book this cruise again mostly because of the buffet food temps and the poor WiFi at sea, but overall, it wasn't a bad experience, just not great either. The standard balcony cabins are small compared to Celebrity and Royal Caribbean, with no couch and tiny bathrooms. The balcony was only about 4 feet deep it seemed, barely enough room to have a chair face out to sea. The Medallion feature turned into a major yawn for us. It only was used to unlock our door and check in and out in port. NO ONE used the public panels to navigate the ship or anything else that I noticed. There are at least 5 different Princess apps to download if you want to bother, but they are confusing and do very little easily. I've been on over 50 cruises, and I walked away slightly disappointed in this one. Read Less
Sail Date September 2019
We were so excited to be going on the QM2! The ship itself was magnificent. Our cabin was also very nice and we had a balcony. But what a waste of money the top drinks package was! It was almost impossible to get anyone to get you a ... Read More
We were so excited to be going on the QM2! The ship itself was magnificent. Our cabin was also very nice and we had a balcony. But what a waste of money the top drinks package was! It was almost impossible to get anyone to get you a drink in a lot of the bars! At lunchtime I was lucky if I managed to get one glass of wine from a barman! I also had to spend 2 days in our cabin as I picked up a bug on day 5 of our cruise. From the food, drink? Who knows but it ruined my cruise! My husband witnessed one maintenance worker who used the WC in the indoor pool area and walked out without washing his hands!! Really!! In this day and age!! Entertainment on board was okay, but the planetarium gave me a sore head. Best entertainment was the irish comedian Roy Walker. We were given the dining time of 8.30 p.m. and were unable to change it. So this was far too late for us and we had to dine in the buffet every evening. The person allocated to give you hand sanitiser when entering the buffet made no effort, unless you went straight up to them. This should be addressed as clean hands are essential for hygiene reasons. Also, very few staff made you feel really valued/ welcome! Best part of the cruise was sailing into New York! Read Less
Sail Date May 2019
Many have already commented on the horrendous way that NCL waited to the last minute to announce a change in itinerary, and a bungled effort to respond to initial complaints. None of these comments is exaggerated, and it is what it is. ... Read More
Many have already commented on the horrendous way that NCL waited to the last minute to announce a change in itinerary, and a bungled effort to respond to initial complaints. None of these comments is exaggerated, and it is what it is. However, I'd like to say (even though I don't agree with how they handled my compensation (or lack of it), they at least put the two ports I went for (Belgium and Le Havre) back on the itinerary and from their point of view, 25% return of cabin fee, up to $300 each of hotel/transport expenses, and something off the next cruise was reasonable. We need to be honest and remember this is not a luxury line, and one of the draws for us is the initial (relatively) low cost of booking. That said, let me turn to the cruise itself. We are long time cruisers with 20 NCL cruises (going back to the Norway) and many others on many other lines, and at many price points, hence we've seen good, and bad. This one (one the ship) isn't high on the list, but somewhat typical of what NCL is becoming....they've given up the pretense of customer service for a much more functional service approach of providing "adequate". Now I note they are also trying to raise prices, so they apparently think many of us will take anything.....I hear some other lines (i.e. MSC) are matching status on their ships, so NCL may be going down a slippery slope. Boarding in New York was relatively normal for NY, and went reasonably well. The initial reaction to the ship was that it was big, somewhat in need of refurbishing (went to drydock so hopefully that will change) with indifferent, going through the motions staff. Food offerings in specialty restaurants (we went to Ocean Blue twice, Cucina twice, and Cagneys three times were inconsistent with service no better than the regular dining rooms. In Cagneys, had Filet Mignon twice - once wonderful and once tough as the poorest choice....pork chop was nothing special. The others were not memorable. Highlight of food experiences were for lunch in OSheehans, so average is what we found. Cabin service was average, not bad. Entertainment was actually better than the NCL standard, though the cruise director (as many of them) was too "hyped" for us. The terrible weather (sweater all the time) forced everybody to congregate inside, so it was more crowded than normal (big ships always more 'crowded feeling) but the need of many to pursue complaints had lines at Customer Service 15+ people long at most times. I stood in the onboard credit line to change money to British Pounds for the end of the trip (our disembarkation point) and after getting to the front was told "we didn't get any this trip!!!" Moreover was assured (2 different times) that the terminal would have exchange/atm which of course proved untrue.....just typical of new tell them whatever to get rid of them service approach!!!! Am I bitter....perhaps a little because the NCL of a few years ago had enthusiastic staff and much better service and we spent almost 200 days sailing with NCL.....sad to see it become euivalent to the two day excursion boats out of Florida for gambling. I understand cost cutting....just go not expecting a lot, and you will be pleased. Still a cheap way to travel the world!! Read Less
Sail Date April 2019
We have tried many cruise lines before and thought we would give Norwegian a try!! It was worse decision! We came away very disappointed and sad that we traveled at greatt cost only to have bad experience. We have always really enjoyed our ... Read More
We have tried many cruise lines before and thought we would give Norwegian a try!! It was worse decision! We came away very disappointed and sad that we traveled at greatt cost only to have bad experience. We have always really enjoyed our cruises and this was cruise number 18 for me and never have I come across issues like this cruise line. First of all the ship had very little entertainment other than what you had ton pay for to see! when they did have free entertainment it was in such small area only about 100 guest out of 4000 could get in to see it. Nightly shows in theatre that was free was repeated same show up to 3 nights to let all on ship seeing the show. So that meant no show for ones who already seen it so that was disappointing. Main dinning was only offered for evenings and not the 3 meals a day. Buffet was awful same food everyday other than 1-2 items. Not even close to what’s offered on Royal, Princess, Celeberty or Carnival. Staff in buffet area was awful no service at all. If we asked for drink they would point out where to get it ourselves. We were not use to this from our other cruise experiences. Even with the highest drink packages we were told we are not allow serve you can pop or squeeze orange juices it’s not included in the package yet when we got the package we were told everything was covered up to drinks 15.00 each. I don’t think can Soda or glass juice is over 15.00. Daily Activities were limited on board not much at all. Maybe 30 minute game rest was trying sale you something. The final end to our worse cruise experience ever was I bought jewelry from on board shop only to come back to our room from off the ship and find it missing. We were treated terrible they made us feel like we were trying rip them off. They told us they would have to search our room make sure it wasn’t there. I told them it wasn’t there before contacted them I had search everywhere. They said they had to it’s policy so I said ok thinking they were looking like on floor, dresser things like that. NO! They ripped our room apart leaving no privacy at all. Even pulled empty suitcases from under our beds checked inside. I think They actually thought i said it was missing to rip them off. I told them if I was going pretend something got stolen I would gotten nice diamond ring not cheap 300 dollar jewelry. Three of them in uniform invated our privacy over 289 value missing item while telling us we must misplaced it because their staff checks all garbage so it couldn’t be in garbage by mistake and their staff would never take it. So at that point I ordered them out of my room as they were now insulting me by as good as telling me I am lying if the room attendant didn’t take it then we were only others that could have it. Unbelievable treatment to first time customers looking to check out their cruise lines. It was a family cruise and all three rooms booked all said they would never return. We have done many cruises and never claimed missing item before so it really insulted me to have them make us feel like we were scamming them. End result they told us put claim in with insurance so we never did get our missing jewelry back after missing day of our vacation dealing with it. Final day getting off the ship was nightmare took over an hour and 1/2 in lineups getting off ship. It was experience we never want have again. Lesson learn, if it looks like good deal there’s reason for it. If they are posting specials get new customers what’s the point if treated like this. I was not the only disappointed guest I heard many complaints from other guest over the two weeks. I would advise looking else where when picking cruise line if you want to have fantastic vacation. We made the best of it since we were on vacation but very disappointed over the quality of service we received on Board. In closing I have to add my positive. The evening main dinning The server there was awesome and the photo gallery was awesome. Read Less
Sail Date April 2019
We chose this cruise because it had the itinerary we wanted. However before the cruise they shortened the cruise by 2 days..cut 2 major ports. We couldn’t get our money back so we took the cruise ..upon check in they notified us the the ... Read More
We chose this cruise because it had the itinerary we wanted. However before the cruise they shortened the cruise by 2 days..cut 2 major ports. We couldn’t get our money back so we took the cruise ..upon check in they notified us the the 2 ports had been added back and the other 2 removed.. the answer they gave was that the ship had to go to dry dock. One would think they would know that ahead of time.. The ship was nice, venues were over crowded. Food was okay. Not typical Norwegian quality. We took excursions they were very unorganized.!!! Starting from the meeting place to boarding the bus. It seemed as though it was everyone’s first time...at the end of the cruise getting off the ship was a nightmare and I mean every single person was whining and complaining about the lines. It was just nuts... maybe it’s just these mega ships or maybe the crew was just ready to leave for vacation and we just got the brunt of it...I’ve been on many Norwegian Cruises they are my preferred. This was a miss!!!! Read Less
Sail Date April 2019
On our last cruise we experienced a further deterioration on value on Celebrity cruises. Since last September, our last cruise on the same ship, beverage packages allowances have been altered drastically. With the standard liquor package ... Read More
On our last cruise we experienced a further deterioration on value on Celebrity cruises. Since last September, our last cruise on the same ship, beverage packages allowances have been altered drastically. With the standard liquor package no more cappuccinos and fresh juices are allowed. The beer selections has also been cut. In the Dining Room the food was up and down. Often we had cold food and the service staff had to many tables. They tried their hardest but the waits between curses were very long. Portion size of the meals are all over the place, some to large some to small. No more lobster nights on Celebrity cruises. Entertainment was mediocre and not enough on the see days, In the passed much more was offered, For what we paid it was a let down. Value has decreased dramatically. Celebrity is, or maybe was or preferred line. It's time to give the others a try. Read Less
Sail Date April 2019
I wanted to express that this was a relaxing cruise, the activity was limited , but the food was excellent, excursions were good, entertainment was okay, the room was spacious, loved being on the top floor, the wait staff ... Read More
I wanted to express that this was a relaxing cruise, the activity was limited , but the food was excellent, excursions were good, entertainment was okay, the room was spacious, loved being on the top floor, the wait staff "Herman" any time dining located on floor 2, Herman was a wonderful server with a big smile, very helpful and tentative to me, the bartenders were wonderful. The candy man who was the greeter he always had a smile. The pasties were delicious and nicely displayed; Oliver in the bar was excellent he knew what I wanted to drink before sitting down. Oliver works in the Crows Nest. The towel staff and the pool area was supreme. The piano bar and BB King great music and dancing all night long. I learned a lot during the cooking demonstration well presented and demonstrated. The crew members who help you on and off the ship are great. The photographer Andrew was wonderful and Wayne in the Jewelry shop was full of hugs and smiles. Sung who worked in the perfume store beautiful girl. Read Less
Sail Date April 2019
Review of Vision of the Seas, Transatlantic Galveston to Barcelona, April 19th to May 6th 2019 – 17 nights. Overview: Amazing trip, great ship, superb crew. The whole trip was amazing with one major issue, which was the medical ... Read More
Review of Vision of the Seas, Transatlantic Galveston to Barcelona, April 19th to May 6th 2019 – 17 nights. Overview: Amazing trip, great ship, superb crew. The whole trip was amazing with one major issue, which was the medical staff/facilities and one minor issue, which was new sheets that were dirty (bloodstains) on the sofa bed, the new sheets they sent were also badly stained, so we requested them changed again. We are a family of 3 Diamond members, 50/44/3 (almost 4). This was our first Transatlantic. Background/In depth CABIN: We were in a Spacious Oceanview cabin, 7088. The cabin was midships, so little movement. The cabin was great, big enough for all 3 of us – and the toys, lots of storage space. It had full wall windows from knee height to ceiling, there was a “seat” running the full width of the cabin with amazing windows… (the deck 8 cabins above had floor to ceiling windows without the seat). These cabins are great for sitting watching the flying fish, whales and dolphins. This cabin is amazing, and will pick these it they are available again in the future. The only minor issue with these cabins is that they are close to the centrum, where all the major entertainment is held every night. There are doors from the corridor to the centrum that can be closed, and these reduce the noise by 90%... the cabin door also reduces the noise by about 90% on its own, so with both doors closed the cabin was silent, with only one closed the noise was very low…. Close them both for silence. FOOD/WAITSTAFF: Overall good (MDR) to Very Good (WJ), MDR: Waiter was OK, a bit standoffish and not very interactive with the table, Assistant Waiter was excellent. With the 3 year old, they looked after him, bringing him a fruit plate as we sat down. We changed that after a few days, as he ate the fruit before dinner, so he wasn’t eating too well, they kept the plate for when we asked for it. I have an allergy, so I made this clear to the staff on the first night. They brought the menu for the next night to the table for me to fill in with my request. We ate in the MDR about 8 of 17 days, with the remaining nights spent in the Windjammer. MDR Food was good overall, nothing really exceptional. My biggest bugbear was the vegetables… hardly cooked at all, all almost raw, at every meal. Had Breakfast in the MDR one day, food was OK, staff OK. After numerous cruises, decided to try breakfast, but truthfully, nothing too exciting, and I enjoyed the WJ better. LUNCH: Had lunch once in the MDR, Food was very good, service was great, however as it was a private lunch with the Captain, can’t compare with normal service. Windjammer, Staff were great, clearing tables very quickly, bringing drinks etc all the time. Food: there were the usual selections every day/meal, salads, meats, pizza, burgers, hotdogs etc, the selection rotated round a few times. Also there was a meat carvery every day. Food was generally very good. There were themed nights with stations set up as well as the usual selections. Dessert was a bit limited in selections, the items rotated round very quickly, with some days nothing that I wanted (my taste), as it was a 17 day cruise, the selections rotated through a few times. Breakfast, as usual, very good selection, plenty of food. With all meals in the WJ, we walked through the whole selection then found a seat, then took turns to select food. This was to ensure we saw everything on offer for the child to eat. Milk and Chocolate milk was available at all meals under the desserts counter so ask for it if you want it. Chef Royston in the WJ was great with our son, he always came out to see him and made sure he had enough food, even making special requests when he thought he needed more food. When he was Ill, Chef Royston went into the kitchens and cooked him a meal of his favourite things to ensure he ate something… it worked. Other eating places: PARK CAFÉ: we ate there a number of nights, for a snack. Quality very good, especially the 3 cheese panini, which was grilled…. Amazing, we had them every time we ate there. Cookies and fruit as well as pizza, nachos and other sandwiches available till late. ICE CREAM: 2 machines, available at some different times during the day. Nice Ice Cream, cones, but some limited times, all closed at 2130 to 1100… some additional times would be better. PHOTO PACKAGE: We had the “All Photo Package”, bought online before the cruise. The cost on board was about 30% more than we paid, with the USB another $64 on top of that. There were on average 3 stations set up each night, where they took at least 2 photos at each. We wanted some with just us, with us all, with Son on his own… as well as at every port at least 2 photos, meals, Formal, events etc. We walked off with over 2KG/4.4lbs in weight of photos…. At least 500, still not counted. The staff was amazing and if we asked for other unusual stuff, they would if possible. We had one with an amazing sunset on deck, we asked him to come do that, which he did on his break. ADVENTURE OCEAN: 0900 to 1200, 1400 to 1700, 1900 to 2200 sessions. Our son only went to one of the 3 sessions offered daily. He only went to about 6 in total. He was one of only 9 children on the ship, so when he went there were 7 staff just for him. We only wanted him to do one session per day when he wanted to, to keep him in the routine for school. He loved the time there, and even though there was a schedule printed out, they took the time to talk to him and basically did things that he was interested in doing rather than doing the scheduled activities. ENTERTAINMENT: With a 3 year old, our visits to the different entertainment venues was limited. On a TA the entertainment is more geared to adults that something a 3 year old would sit through. We decided what to do each day on what we thought he would like/sit through without causing disruption to others at each venue. We did not go to the theatre at all, so can’t comment on the shows. Centrum had a number of shows/events every night, we attended a number of these. Overall we had plenty to do every day, some days more than others. There was a lot of trivia on the trip, with some ongoing for at least 3 hours a day, it did seem like this was the new staple entertainment, with about 3 or 4 different sessions per day (I like trivia, but only took part in the progressive, and offered some assistance to friends when I could) PORTS: We did not do any ship excursions, but had our own plans at each port. No issues experienced as far as I know, there was one port where 5 people were delayed, but only by about 20 minutes. DIAMOND LOUNGE: The lounge was too small for the numbers, so they closed the Some Enchanted Evening Lounge for us each evening. Experience was good in there. Coffee maker was well serviced, and even with the numbers on board, I only saw it run out twice, and each time attention was very quick coming. I only drink coffee (allergic to alcohol), so I used that machine a lot. BENEFITS ON SEAPASS, we used the lounge every night, as well as the 3 drinks loaded onto the Sea Pass card. Casino free roll, the machine is tight, and in the past 2 cruises won nothing at all, so this time we won a raffle ticket…. I actually stayed up until 2300 on the last night to be there for the drawing…. For a T SHIRT… you would have thought they would have a decent prize. Very disappointed in that. Internet, see below in notes. % off RCCL merchandise, Used this in the shop, the attendant said it could be used over and over again, which was news to me… only used once though. Washing: Did the $10 off a $34 wash, it was on the day they offered it at $24.99 in the compass, and got charged $17.36 in total… the clothes came back not very clean, and not smelling washed, so not sure if that is the way they wash them, or just not a good service. NOTES: I have never seen a Captain stand on the dock wishing people a good day as they left the ship, But Captain Mike was there at a number of ports, talking to people and wishing them a good day. It was a nice touch. It was Easter on our sailing, and the number of children was extremely low, so we ended up with over 100 eggs and rabbits… All the crew kept giving our son eggs, so we ended the cruise giving them to the crew as we had so many. Internet: We had 2 free days as Diamond. We spread them out till the middle of the voyage for day 1. I opted to go for the upgrade, which cost $7.00 as the Diamond free portion paid for the rest. Speed was actually very good, it surprised me. Unfortunately, after 11 hours, the signal was lost. I reported it straight away (luckily)…. But as I said I picked the middle day and as we were in the exact middle of the Atlantic the majority of the ship lost internet for a number of hours. They logged the loss, and I was credited with another 12 hours at a later date after a few visits. Read Less
Sail Date April 2019
me and my family did transatlantic crossing at easter had a fantastic experience the shows were good the food first class I'm a cyclist and monitor my weight I put on 3kg. Dalmore whiskey were on board and never missed a session 8 in ... Read More
me and my family did transatlantic crossing at easter had a fantastic experience the shows were good the food first class I'm a cyclist and monitor my weight I put on 3kg. Dalmore whiskey were on board and never missed a session 8 in total and the insight lecture by Jackie Stewart will stay with me forever to sum it up I can't wait to do go again . Queen Mary being a liner is bespoke for transatlantic crossings even in inclement weather indoor pool and hot tub hardly missed the time on deck is where I usually spend my time in the med in summer; My tip would be is take a highlighter pen and highlight all the activities you want to do the night before and take it from me you can't do them all I don't normally watch tv but I watched one of the champions league games from my cabin I think I just needed a rest.The only down sides were the photos are too expensive so I didn't buy and the bingo was to so I only played once Read Less
Sail Date April 2019
Love this ship. The fact that they haven't changed alot of the public spaces made me pick this ship. I like the crows nest as is....not a coffee shop.... The casino was smokey all the time e en tho they kept announcing it was a ... Read More
Love this ship. The fact that they haven't changed alot of the public spaces made me pick this ship. I like the crows nest as is....not a coffee shop.... The casino was smokey all the time e en tho they kept announcing it was a smoke free venue... except for one corner...that corner filled the place with smoke. I woulda stayed longer but for that. The food was good as usual...the service was better that we had on the statendam. The entertainment was adequate...not great,but not bad.... I met several people that had pretty bad cabin problems...I hope they were rectified...our cabin was awesome...I also noticed they were bigger than the larger ships.. I did also notice the staff was less stressed out on this ship than on the larger ships. The level of service in the Neptune lounge was incredible and quit helpful with any request that we had. Read Less
Sail Date April 2019
Just got back from a Holland America Cruise on the Rotterdam. One of the last from the Port of Tampa. Not sure if the staff onboard is starting to get tired or what but some of the services were less than favorable. Embarkation & ... Read More
Just got back from a Holland America Cruise on the Rotterdam. One of the last from the Port of Tampa. Not sure if the staff onboard is starting to get tired or what but some of the services were less than favorable. Embarkation & Disembarkation Very easy. They have this process down very well . Rotterdam ship: Very nice ship, Teak wood upkept very nice. You see the improvements they have done over the years and it looks very nice and clean. Cabin: We had an outside Cabin which seemed very roomie for what it was. Very supprised with all the closet space. nice Touch with the free safe in the room. Bed was very comfortable and the Stewards always kept the room clean and always supplying us with clean towels Dinning: Lido Deck food was very good. Nice that the HAL buffet is served by staff and not a bunch of people reaching in and grabbing food. Food was always fresh and hot. Never needed to add salt to anything we got from the line. Burgers & Hot dogs were good from the Dive Inn grill as long as you didn't get the burger well done.. There Pizza grill did a great job with the NY style pizza. They did keep strange hours on the burger and Pizza service, as neither was 24 hours. Pinnacle Grill- In my opinion, the Main dining room food was better than here. We spent over 2.5 Hours in the Grill. Appetizers were good and hot. Main course I got the Porterhouse and Wife got the Strip Steak. We both asked for Medium Rare and both came back very Rare. I ate mine, but we sent hers back. We cut a piece off right away to check the temp. They took her's back for about 15-20 minutes and brought back the same piece of meat still under cooked (but hot this time) All of the sides came out at room temp initially. When they brought back her steak, they never refreshed the sides for her. For Desert we decide to bring back to the room as we were already there for over 2.25 hours. so she got the lollipop desert cakes along with the chocolates from the table. The waiter put them in aluminum foil and twisted the top.. It looked like one of those weights used to hold down balloons. So when we got back to the cabin it was just a big ball of chocolate. We had a 4 top table come in when She got her second try and they were getting dessert at the same time we did.. Ship services did eventually refund us the up charge and the Pinnacle manager called us to apologize and offered another try on the last night, but we already planned the evening. Entertainment and Activities: Comedians were very good. My wife Participated in the Americas test Kitchen and had a blast!! She said she would do that over and over again... Also, did the bar hop with Jeremy and that was an awesome time. There was never a shortage of things to do. Services: Room Stewards - These guys are great, never needed anything... Spa Services: Very Disappointed with spa services. First, My wife got a manicure. Her nails were chipping after 1 day.. Spa did redo the color, but talked my wife out of the color she wanted and the top of her nails by the cuticle look as if they were 1 week growth and her skin was peeling. The Facial she received left her with bruising and a sore/scar on her nose. She received the facial on the 1st sea day, so had the embarrassment the rest of the cruise. When addressed with spa manager she gave her a discount on the facial. She then gave a third chance for a massage and the tech kept going to deep after she said something several times. This left bruises on her back. Then the spa manager accosted her after her massage, because I had brought these issues up with the Ship services counter. They eventually took off the price of the facial. But during dining one evening another guest complained about being under the kitchen and got a 150 on board credit, so needless to say that was more upsetting to me. Ports and Excursions: Guatemala - We only went thru the bazaar. Prepare your self as they do not take no easily. You must walk away and not feel you are hurting feelings. Honduras: We went with Victor Bordon's Sloth and Monkey Tour - This was a lot of fun getting to touch the animals and see all the birds.. Relaxing at the resort was a really nice addition. Costa Maya, very nice and very clean port.. We didn't do much here as it was really windy ( 7-10 foot waves) made getting back on the boat a real challenge. Summary: Loved the ship and would probably give them another try. Hopefully the managers get a little training so that they stop trying to explain why there staff was making their errors and just fix things.. Read Less
Sail Date April 2019
Chose this cruise for itinerary and Azamara name having cruised Azamara seven times before. The Pursuit celebrated its first Azamara anniversary and I’m not sure there will be a second because this ship does not measure up to the ... Read More
Chose this cruise for itinerary and Azamara name having cruised Azamara seven times before. The Pursuit celebrated its first Azamara anniversary and I’m not sure there will be a second because this ship does not measure up to the Journey or Quest in quality and service. Know for great dining selections, the Pursuits menue’s were lacking in quality — being over seasoned — and poorly prepared — over or under cooked. On this cruise, I chose the alternate menu over the daily menu several times because it lacked appeal. For the most part, the only vegetables presented were broccoli and cauliflower. Cabins in our area had a sewerage smell in the hallway. Tried to use a computer to print boarding passes in the “living” room but was unable to due to the room being used as a disco with low lighting. When asked to have lights turned on by the computers, a crew member said this request could not be done due to the way the lighting was connected in the room. Azamara’s multi-function rooms just don’t cut it. My suggestion: sacrifice a room or two and have specific card and computer rooms available 24x7. Housekeeping and other service associates were very helpful and efficient. Administrative staff was not as visable as on other Azamara cruises. Entertainment was typical cabaret style entertainment but would have enjoyed listening to the ships singers more than other entertainment. Overall, the Azamara Pursuit is a notch below its sister ships in quality and service. In June, we will be cruising on the Quest and if my review follows this review, we will be done with Azamara cruising and we are just two cruises away from our fiftieth cruise. Bottom line: when we pay for quality, we expect quality and up to now, Azamara met our requirements. Read Less
Sail Date March 2019
We wanted to experience South America and visit the above two places. The ports of call did not disappoint. We bought the indulgence package which was well worth the extra money. - The app needs work. It’s not updated and does not ... Read More
We wanted to experience South America and visit the above two places. The ports of call did not disappoint. We bought the indulgence package which was well worth the extra money. - The app needs work. It’s not updated and does not match the daily program. There is a lot of paper that could be saved...... The food never disappoints and the staff go out of there way to please you. We never meet so many like minded people up to the last day! The entertainment was solid and there are plenty of activities. The specialty restaurants are also top notch in food and service as well. The bar staff in the Den were brilliant. The crossing was great and the captain diverted the ship for us to see Fernando de Noronha island, 200 miles off the coast of Brazil. On our last leg from Casablanca to Lisbon, the captain did a brilliant job of steering the vessel so that we would feel the least amount of effects of storm heading towards us. He succeed brilliantly. A master class of navigation and meteorology! Read Less
Sail Date March 2019
Costa -Deliziosa Our 11-day cruise (February 21, 2019) generally was made most enjoyable by the crew. Very helpful, pleasant & happy to serve you. Everybody spoke English as well as two or three other languages as well, so there was ... Read More
Costa -Deliziosa Our 11-day cruise (February 21, 2019) generally was made most enjoyable by the crew. Very helpful, pleasant & happy to serve you. Everybody spoke English as well as two or three other languages as well, so there was always someone to help you as needed. This was a very International passenger list as the 11 days thru the Western Caribbean was the intro trip to the repositioning of the ship to Italy after we disembarked in Fort Lauderdale. Of the 2,800 passengers, 800 disembarked in Ft. Lauderdale with the other 2000 + passengers remaining on board continuing on to Italy via the Eastern Caribbean Islands. My constructive criticism first comes on the Costa website that is a disaster, probably built years ago for the Costa management but not the passenger. Costa is now owned under the Carnival Line ownership umbrella but you would never know it. Costa does not even acknowledge you as a previous passenger of Carnival, no points, rewards everything is about Costa. Again the website at first glance looks great, but all it wants you to do is book everything before you get on board. For example, there are three drink packages available yet you have nothing to compare their prices. They do not list or show the wine list, the liquor or beer list. Onboard almost every drink (cocktail & wine) by the glass averages $7.50 plus 15% service charge. Wines by the bottle start at $20.00+ and on this leg of the trip luckily, everything on the ship was priced in USA Dollars. Prices change to Euros as soon as they leave for Italy. There are no lists for Spa services nor beauty services yet they want you to book everything on line. My spouse wanted a haircut and nowhere could you find a price for any beauty services. I would highly recommend purchasing an all-inclusive liquor package along with your cruise ticket from your agent or travel advisor. Yes, it brings up your costs but you can negotiate this with them or some travel agents will work with you and even add onboard ship credits. Packages & Tours Do not buy online, wait until you get on board to see what you are buying and paying without leaving money on the table. Same with restaurant reservations, buying onboard restaurant packages is so much cheaper aboard ship as opposed to the website. Anything you book on the website you cannot change nor cancel. Buy tours on board, same prices but you have the flexibility to change or cancel your tours. Another huge faux pas by Costa. We boarded the ship in Ft. Lauderdale @ 2 pm and before dinner @ 6 pm every bar on board was out of Draft Beer. They only serve Heineken Draft. The bartenders were taking canned Miller beer and filling the draft beer glasses apologizing with every customer. Within two days they were out of Crown Royal, then Canadian Club and then any Canadian whiskey. This running out of product continued with liquors, Pernod, Richard, 451, & Sambucca. We had bought the $350 drink package each as both occupants fo the same cabin must do so. Crew management said they were waiting for a supply of beer, wine, liquor aboard a ship from Italy but it never showed up in Ft. Lauderdale. The second day we arrived in Miami and for sure the Costa Deliziosa should have had the Miami beer & wine Distributors replenish & load on board supplies they were out of and ones that were in short supply. Granted there were other bottled beers available, albeit every bar (over 10) did not have the luxury of this selection but definitely someone screwed up. Entertainment was excellent with a magician, juggler, and singers as it is so hard to address people of so many languages so no comedians nor comedy clubs. Finally, the Costa “APP” on your smartphone is just mediocre. It does not list nor monitor your expenses even after you have left the ship. Most of the listed links do not work with the exception of “Chat” that was good, where you can communicate with other passengers. Definite upgrading of this service and app is needed. Carefully look and monitor everything you do on the website as this Costa ship is behind in technology that you will be paying for if you are not awake nor aware. Internet on board is painfully slow almost like “dial up”. If someone else is paying for your cabin & passage you will have a great trip & experience, plus you will enjoy your cruise immensely with no worries with anything I have listed above. Read Less
Sail Date February 2019
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! ... Read More
We just came back from a 37 day cruise (Western Caribbean and Transatlantic) with the Costa Deliziosa, starting on february 21. It was our 25th cruise and the 6th or 7th time with Costa and absolutely the very last one with Costa!! Positive points 1) The service in the bars. The waiters take your order electronically and we had our drinks always within 5 minutes. 2) The system of hosts for every important language. In general the hosts are performant but it is not clear which questions you have to ask on the hospitality desk and which questions you can ask to the hosts. 3) The excursions in Tenerife (jeep safari with Tamaran) and Cozumel (Submarine) were very good. On the whole most of the excursion we did were satisfactory. Only the excursion in Costa Maya Chacchoben was below expectation - with 55 persons (also some people of a Norwegian cruise ship????) and only one guide….. 4) The shows. The quality of the shows is mostly OK. Negative is that we had 2 and sometimes 3 times more or less the same show. 5) Internet package at reasonable prices for 250 MB, 500 MB, 1 GB or 3 GB. This system is honest, because even if it takes a long time to open the URL, you only pay for what your get. The Internet Connection itself was very slow or mostly not possible during day time (to much users)… Negative points 1) We paid extra for a premium balcony and we got a balcony with an obstructed view???? Cabin 7208 is just under the wing of the bridge. We only saw some iron bars under the wing and the feet of the captain while maneuvering. People of our group who booked an inside cabin got a upgrade to a classic balcony with a magnificient view??? How is it possible that cabin 7208 with that obstructed view is said to be a premium cabin???? And why do we get that cabin; we are Pearl level??? The 1st day we asked for a change at the hospitality desk but this was not possible because the ship was full. 2) The food. There are 3 choices of antipasta and 3 choices of Primi Plati. The presentation is nice but it is most of the time chicken or pasta. For the main dish, there is a choice between meat (or what it ought to be), fish, chicken and vegetarian. You can always have another main dish with fish, chicken or vegetarian, but there is no other meat dish. If you do not like it or if you do not want the sauce (nearly always tomato sauce or cooked in tomato sauce), the only alternative is to pay a supplement of 17 € for a steak or veal escalope. The meat we got was sometimes UNEATABLE since it was only fat (even my dog wouldn’t eat such meat of 3rd quality). 3) The service in the dining room was bad. We got never our dishes together. One day, I did not order a Primi Plati but only the expensive steak as main dish, I got this steak together with the primi plati of the others. Another time I did not get my primi plati with the others but exactly 8 minutes later!!. I asked for the dining room manager and she could only say there were so much people and they couldn’t manage. 4) The restaurant was sometimes a disco bar with incredible loud music. We had a speaker just above our table 258. At least 5 people run away from the tables in the back of the 3rd floor each time the disco started, because it was very dangerous for your ears. I estimate the volume at more or less 120 db (legally only 85 db is tolerated in the restaurants of most countries) 5) The hospitality desk. Most of the time, you had to cue more than 30 minutes and they couldn’t give you an answer on your questions most of the time 6) Excursion desk. Also always a cue of 30 minutes or more. The first day after the departure in Fort Lauderdale, there was only 1 employee at the excursion desk??? Although we had pre-ordered some excursions - our tickets were not delivered in our cabin and we had to queue to be informed that they would only be delivered the next day morning so the day of the excursion itself!! 7) Excursion desk. When my wife wanted to book an excursion in Napoli, they said it was full and the only possibility was to come to the meeting point the day of the excursion. No waiting list?? In the evening my wife tried to book it on one of their machines and it worked ????? 8) Shuttle bus services in some of the ports were very expensive – many times taxi was cheaper or same as tickets for 2 persons. Costa does not give any information on the ports of call (such as interesting sites, local transportation, weather forecast, currency) - only description of the excursions they offer. 9) Service in the cabin. Only one service a day. If you do some sports in the morning and you want to take a shower you do not have a dry towel if you already used it in the evening of the day before. 10) Animation is Italian style – shouting like fools. The questions for the trivia’s are given in 5 languages but their English or French is so bad, that you couldn’t understand. 11) There are very few nice activities. They wanted to organize a bridge tournament but they do not have the knowhow, neither the administrative tools???. There is no bridge room. You have to play in the Mirabilis, while the Italian animation team is shouting like fools. 12) There is only 1 big bar (the Mirabilis). Impossible to find a place there between 8 pm and 8.30 pm when the people of the first seating have finished there meal and the people of the 2nd seating are there after their show. 13) In Savona a group of 400 Russians came on the ship….. And they were so privileged. Announcements in Russian… The last day, they took every possible thing out of the buffet in their backpacks. 14) We had the Piu Giusto package for drinks. Cocktails, whisky and most drinks up to 8 € are included but not the fresh orange juice???. Irish coffee is also not included. You can make it yourself….. as whisky and coffee are included. 15) Smoking. It is a paradise for smokers. You can smoke on the balcony’s, on most places on the promenade, on the higher decks and on the starboard side outside on the swimming pool. In the evening there are 12 tables for smokers (starboard side), 9 tables for non smokers (in the middle) and 9 tables for dining under the stars (which is sometines dining under the smoke) on the port side 16) In the beginning of the cruise, we went to the pizza restaurant (8,5 Euro p/p). On the menu there was a Pizza Salami picante, but they said they didn’t have it anymore. We asked then for a normal Pizza salami, but they refused to make it, although there was always salami in the buffet. Supplement pineapple on the pizza not possible, although it was always in the buffet. Flexibility?????? 17) We had dinner in the pizza restaurant, which is part of the buffet, the last evening. All doors were open. Temperature was nog higher than 17 C°????? 18) Fitness room. No towels, no water refreshment, very unhygienic since no spray to sanitize the equipment after use. 19) In total we had sometimes more then 2200 people on this ship. Holland America Line has mostly only 1800 people on this type of ships (Panamax type)….. 20) Our cabin steward had to do 25 cabins on his own (one service a day). Holland America Line has 2 stewards for 20 cabins (two services a day). How can this poor man do this???? 21) Transfer to airport in Venice. We pre-booked a transfer but 1 day before arrival we received a note that our transfer was scheduled at 14.30 hrs which was much to late to catch our flight at 16.15 hrs. After discussion at the Excursion desk (it was our fault? since we had to let them know before that our flight was at 16.15 hrs) they changed the transfer to 12.45 hrs. Surprise, surprise, there was no bus at 12.45 hrs at the meeting point… The bus company said we were on their list for pick up at 13 hrs and also mentioned we had the wrong tag on our suitcases (should have been white C and we had white D). They also said that they had no scheduled bus/shuttle at 12.45 hrs. 22) When you registered your credit card for your payments (to do yourself on the automated machines), costa charges your expenses every 2 or 3 days on your credit card. Their confidence in their customers is apparently not big!!! 23) Communication is as always a catastrophe on costa ships and also this time. Let me give a few examples a) Indication Exit ship was forward deck A, which we follow. When we came there, we were told that is was midship on deck 2. When we came there, they said it was midship deck A etc. b) In the diary di bordo, we saw that it was 2 days after another the same show. When we asked if this was correct, they told us that it was wrong the day before. So we mist that show… c) By the disembarkment presentations in Venice, the English host said we could stay until 11 am in our cabins; the other hosts said we had to leave the cabins at 8 am. The 4 presentations of the hosts were different; why not using the same presentation. d) We didn’t get any maps or hand out in any port of call. In Venice it was absolutely not clear, where we had to take our shuttle. Why not give a plan?? Read Less
Sail Date February 2019
What an absolute rip off this cruise ship is! Service Gratuity is Mandatory and not disclosed upfront. We left with a £150 Service Charge bill after a 5 night cruise. The onboard photographers are rip off salesmen! When we asked for ... Read More
What an absolute rip off this cruise ship is! Service Gratuity is Mandatory and not disclosed upfront. We left with a £150 Service Charge bill after a 5 night cruise. The onboard photographers are rip off salesmen! When we asked for discount on a large order we were told by the manager to quote "If you want memories of your children you have to pay for them" The bars only use bottled Pepsi so almost every drink we ordered was served flat! The breakfast buffet is abismal. Food is freezing cold....and if you go after 9 am then how can you expect them to still have teabags?!!! Actually what we were told. All inclusive....except if you want to eat at night.....then you have to pay extra! Our cabin, was a family cabin as I have two young children. The cabin was directly below the disco!!! Every night I struggled to get the children to sleep because of the noise. What a ridiculous location for family rooms. We did ask to change but were told only rooms with balconies were available which would mean and extra £700!!!!!!! First Costa Cruise and our last!!!!! Never again. Read Less
Sail Date November 2018
We just completed our third voyage on the Pacific Princess. Almost three months total sailing on this vessel. But this one was different, in that we booked our first full suite after over 600 days of sailing and had Club Class Dining. By ... Read More
We just completed our third voyage on the Pacific Princess. Almost three months total sailing on this vessel. But this one was different, in that we booked our first full suite after over 600 days of sailing and had Club Class Dining. By far our greatest cruise ever from a cabin and dining standpoint. Other aspects of the cruise were good to very good but the cabin and dining made this an excellent cruise experience overall. As before, we really liked the ship and the crew, from the Captain on down. The main dining room (MDR) folks are exceptional. The high point for us on our two previous cruises on the Pacific Princess is that the main dining room service and cuisine had restored our faith in the MDRs. However, this time the Club Class dining at dinner and lunch as well as the suite breakfasts every morning we received in the Sabatini's restaurant on deck 10, elevated this experience to an entirely new high for us. Between receiving this quality meal service and having an "Owners Suite" the voyage resembled a fantasy of high seas travel in the days of yore, which many can only dream of nowadays. Going up to the quiet Sabatini's restaurant in the morning and sitting at a table for two next to floor to ceiling windows providing a panoramic view of the sea was something we didn't expect. The cabin was much larger than I had imagined it would be as well as the huge balcony in the stern, which overlooked the ship's wake. Not only that, a portion of the balcony was on the port corner so one could see forward on the port side as well as everything off the stern on the starboard side. We had booked this cabin due to my wife's sister being with us on the first segment, we wanted her to have her own toilet. This is the only Princess ship which has a half bathroom as well as a full sized one in the suites; we discovered too, that very few other cruise line's ships offer this option. Pictures on the walls in the suite even had individual lighting over the frames. Room service personnel and our steward, Teddy, were the best we have had throughout our cruising days. We certainly appreciate the loyalty perk(s) for free internet and laundry. The internet speed for me is satisfactory and reliable and wife loves the care, reliability and quality of the laundry and cleaning service. The two main hot tubes on the pool deck were great and I used them a lot, sometimes twice a day. Due to our suite status the huge forward hot tub as well as the steam room and sauna in the Lotus Spa area were also available to us for no extra charge. The pool deck on this ship doesn't have chair hogs and I never ran into a time when there wasn't ample fresh towels awaiting at numerous locations. The vessel is very well maintained and the crew is constantly scraping, painting and keeping the ship in tip-top condition. Often I'm not certain what the pre and post cruise hotels cost as we like to use the cruise line transfers and hotel package(s) which are lumped together price wise. Normally I believe the entire package is reasonable----this time it was no different. Having cruise line folk meeting us has really come in handy in the past when things got confused the day before embarkation due lost airline luggage or other problems. Nothing more comforting than to have an agent at a strange airport with a sign and your name. The ship's library is the best and largest there is. Truly a library designed for exploration cruises. The buffet is very good, food wise, service wise and table wise. They even change things around in a portion of it late in the afternoon, making for a more formal section with table cloths, flowers and wine glasses. This buffet has ample seating which gets constrained only when inclement weather forces everybody off the outdoor seating areas, which has even a larger number of tables than inside. There has been some discussion over the quality of Princess Pizzas recently. Not true, on the Pacific Princess anyway. However, due to our suite status we didn't visit the buffet as much as usual this voyage. Cabin T.V.s work great and programming good. Certainly appreciate my favorite news channel MSNBC being available with a good signal all the time. I recall the days when we had no other choice for news but-----LOL. Sure did like the large flat screen TV in a cabinet in the main living room of the suite. No complaints over embarkations and disembarkations. All handled well and luggage arrived in the cabins timely. We took a lot of shore excursions this time. We had 16 ports to do that in. Typically we never go the independent route on shore excursions but use those provided by the cruise line. All were very good. The only exception was on the disembarkation excursion at Port Everglades where the weather was beautiful and warm. Our flight for Alaska didn't leave until 6:30 PM so once again we took an inland coastal waterway and city tour to kill time. Guide on the coach was real knowledgeable about the area but too poor a speaker, or the PA system was not good, for most of us to hear him. Folks were really complaining about this, which he acknowledged and would talk louder for about 30 seconds then go back to endless mumbling. Guide on the boat though, showing us the haunts of the rich and famous in the area, was really good. We certainly appreciate the loyalty perk(s) for free internet and laundry. The internet speed for me is satisfactory and reliable and wife loves the care, reliability and quality of the laundry and cleaning service. I do like the enrichment lecturers that Princess provides, like naturalists, biologists, area historians and geography experts. One of my favorite features of a cruise. On our last cruise though, L.A. to Sydney, in January, this aspect was bad, i.e. to Hawaii--none, after which I thought they would bring someone on board at Honolulu but didn't. However, at Pago Pago they did bring on two New Zealanders who were pretty good, too bad for us though, as this occurred two thirds of the way through that cruise. However, on this cruise they had two excellent lecturers. I really enjoyed their presentations. One was David Sisler who began after Rome and prior to that, from Venice to Rome, was a fellow who did mostly upcoming port history lecturers but unfortunately I can't remember his name, however he was good. Platinum & Elite Lounge----Princess has changed their format here from what they used to provide. Now they offer a selection of eight different alcohol drinks which they apparently came up with as substitutes for the more traditional drinks they used to offer for $5.00 per. They now charge $6.50 for these new concoctions. On our last cruise in January we gave them a chance. Went three times and tried three different drinks each, most of the time we didn't finish the drinks due to not liking them. Their hors d'oeuvre offerings were still pretty good but the only way we would want to take time to attend is by purchasing their old traditional drinks for the full price. I wanted to try this out again, this cruise, to see if there was any improvement, but from the looks of their menu selections I wasn't optimistic, to be fair though, due to the free canapes we received in the suite every evening before dinner, we simply didn't make it to the lounge. The gym is in an excellent location. I use it every sea day. I previously thought it was too small for the number of guests wanting to use it. But this time that wasn't the case, plenty of ellipticals and treadmills to go around. The gym doors open at 7:00 PM. Read Less
Sail Date November 2018

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