2 Helpful Votes
Sail Date: September 2019
First of all, this idiot company planned an itinerary which would have brought us to a Korean port on a national Korean Holliday, something that should have been known well in advance. Then after paying for the voyage and the refund ... Read More
First of all, this idiot company planned an itinerary which would have brought us to a Korean port on a national Korean Holliday, something that should have been known well in advance. Then after paying for the voyage and the refund deadline passing, they tell the paid up passengers that the only Korean port is cancelled because it falls on a Korean National Holliday. How was this not known in advance? Why wait till everyone is paid up and then announce the itinerary change? Next, the food is the worst I’ve ever had at sea. Everything is unseasoned and cooked to death, ostensibly to please the many Australian/British passengers. The blandest food I have ever tasted - we’re talking “home-for-the-aged quality”. No herbs, no spice, no salt. It’s like they have a flavor extractor in the kitchen. Canned cat food would probably have more flavor. Deserts are hideous gelatin and cornstarch monstrosities - for example: we’re talking custard that is so rubbery you can take a spoonful, bang it facedown on a plate, and the custard bounces back without a dent — total over-gelatined rubber. Towels in the bathroom on this new ship are like sandpaper. How do you even find towels like that? The room is nicely appointed and modern. The staff seems nice enough, but are forgetful and disorganized. I would be asked 4 times by 4 different people if I’d like something to drink then watch all the tables seated after me get served while I’m ignored and have to get up ad go to the service area to get my own coke or water. Need silverware! Plan on getting that for yourself too. This happened multiple times during the first 5 days. I’ve got over a week to go with this terrible food and bad service. Worst cruise decision in 30 years of cruising. Carnival would have even been better. How did viking make the best cruise line list? Read Less
9 Helpful Votes
Sail Date: May 2019
This was our third cruise with Viking ocean. We chose this trip for the itinerary. We had never been to Asia and liked the ports in both Asia and Alaska. Crossing the Int’l Dateline added to the attraction. We were in the Orion in ... Read More
This was our third cruise with Viking ocean. We chose this trip for the itinerary. We had never been to Asia and liked the ports in both Asia and Alaska. Crossing the Int’l Dateline added to the attraction. We were in the Orion in Jan-Feb visiting New Zealand, Tasmania and Australia. This crew was better trained and worked well together. We were pleased with most aspects of the ship. A few little things need work, but nothing major. You know what you get with Viking-it is an older crowd but activities/entertainment were sufficient for us. While some of the entertainment was the same, they did a good job at adding new entertainers. As Viking enters new parts of the world they are learning their way with shore excursions and local customs. Shore excursions were well managed. They do a good job at calling people at the right time and keep waiting times to a minimum. Checkin staff did a great job. Local guides were good. A sufficient level of activities were offered. EMBARKATION a breeze. You can arrive well before your checkin time. You are greeted with a glass of champagne and invited to use the open restaurants. Your luggage will be in your room by your assigned checkin time. DISEMBARKATION-we had a curve thrown as we could not stay in port because of too many ships in Vancouver. Luggage was offloaded in the middle of the night. We didn’t hear a thing. We disembarked via tender according to flight times. Full breakfast services available. You had to be out of your stateroom by 10am. Tenders left according to schedule with staff assisting everyone. Our luggage was waiting at our terminal at the airport. One of the most efficient operations we have experienced. CABINS Deck 3. Be careful of location. Torshavn noise is audible almost every night. Not late into the night, but it may bother some. A very convenient deck. DINING-Dining room and World Cafe offered a varied selection. Soups could use some improvement. Replenishment of eating utensils/napkins was too slow. Chef’s table-staff could use better training. One visit we had two wine pairings and no food. The French menu was too rich; not a good balance between first and main courses. Manfredi’s was very good, but don’t try to have pasta as a separate course-throws them off! SERVICE in general was excellent. Lounges and bar waiters were great. Most were very personable-not long before they know your name and cabin #! Room steward was wonderful-Edwin. SHIP-beautifully appointed. Always spotless. This ship has a dome. I don’t think this is a feature that will be included in the rest of the fleet. Makes the 8th floor area very hot. Eliminates a nice viewing/drinking area. Don’t know if that is the reason why the 7th floor area of the Explorers lounge tends to be cold. The skins on the sofas are starting to shed. Most people rolled them back to protect their clothing! PORTS/excursions. Viking’s first visits to ports can present problems. Most of our excursions were organized. In cases where we took local shuttles the scheduled were mixed. We ended up seeing what we wanted to see. ACTIVITIES-a little more variety on sea days would have been good as this was a long cruise. Lectures varied and sufficient. Like the ability to view the port talk in your cabin on the following day. Very good selection of shows/movies on the in-room system. Free internet a great feature-reception was generally good. Suggestions-have hot water in the World Cafe for hand-washing. There were some illness problems. The internet system in the room for onboard account, reservations, etc needs immediate help. The ship can not control or correct any errors. The dining for Chef’s Table had the wrong info for almost 8 days. The general website also had errors for our trip. The map wasn’t corrected until a few days before we sailed. On board future booking-a great offer that we used. However, you need to book a specific cruise that you know you won’t be using. Mucks up the booking system for other Viking customers and the whole reservation system. Viking needs to keep its attention to detail at a high level as they release the rest of the fleet! We will sail with them again! Read Less
1 Helpful Vote
Sail Date: May 2019
The itinerary matched exactly the route (North Pacific) we desired especially Tokyo embarkation and Vancouver disembarkation ports. We had sailed on many Viking River cruises and we were confident that Viking Ocean would not disappoint. ... Read More
The itinerary matched exactly the route (North Pacific) we desired especially Tokyo embarkation and Vancouver disembarkation ports. We had sailed on many Viking River cruises and we were confident that Viking Ocean would not disappoint. We were not disappointed! The ships are beautiful, well appointed and with only 900 passengers they are a proper size for us. We love children but it was very nice and relaxing to have ALL passengers in the adult category. The mix of passengers were well traveled and so very nice to share dinners with strangers whom became friends before the evening was finished, The lectures were enjoyable and educational. Some of the best lecture programs on any cruise line we have been on. The entertainment was simple and extremely professional. The singing/dance performers were only 4 but gave us a better performance than big over the top huge groups on other luxury cruise lines. No photo taking....no casinos, no bingo, great lounge areas for relaxing are all pluses. A retractable roof over the pool and outdoor entertainment area is surely a plus. We were very pleased with all the food and eating venues on the Viking Orion but believe all Regent ships and on some Oceania ships the overall food is a small touch better. Since the completion of our first Viking Ocean cruise we have voted our approval by booking our next 2 Viking ocean cruises namely in January 2020 to the Caribbean and another cruise in May 2021 "Into the Midnight Sun". Read Less
3 Helpful Votes
Sail Date: May 2019
What a wonderful experience!! This was our second Viking cruise on their luxurious 930 passenger max vessel. We are so proud to have been passengers aboard the Orion. The Viking Ocean cruise Team was outstanding in planning, ... Read More
What a wonderful experience!! This was our second Viking cruise on their luxurious 930 passenger max vessel. We are so proud to have been passengers aboard the Orion. The Viking Ocean cruise Team was outstanding in planning, execution, frequent pre-trip communication, airport transfer process, and the luxurious on board experience. Our cabin was a deluxe veranda style and very comfortable. Having been guests for cocktails in a friends cabin suite, we have recently booked our next cruise for a penthouse junior suite. The excursion selections were numerous and covered a nice variety of time and exertion. Our area helicopter tour at Valdez was excellent. The on board Viking Resident Historian lecture program was absolutely a “cannot miss” daily experience. Great subjects, content and presentations by Mr. William Simpson, resident historian and Howard Parkin, astronomer. The post lecture round tables were perfect for our more detail questions. The on-board planetarium was like being on a space flight to the cosmos. We even met for a midnight viewing experience of the International Space Station fly over and searched for Northern Lights viewing. Wow! Fitness center was excellent and equipment inventory was never a wait situation. Massage facilities and personnel were excellent. We enjoyed the wave pool facility. 4 PM tea was never missed. Our dining experiences in all restaurants was 5 star. Staff, selection, ambiance, and prompt service was outstanding. Manfredi’s (thanks to Ian and his staff), Chef’s Table, Restaurant were a great variety of cuisine. Evening entertainment was Hollywood quality and a great time. Overall the cleanliness and strict attention to sanitation was very important and they ship personnel did a discreet and outstanding performance. Thank you to Cesar, our Viking Tour advisor from beginning to end. The overall cruising experience provided by Viking Ocean Cruises was absolutely outstanding. Move this intinery up on your bucket list. You will never forget it. Read Less
7 Helpful Votes
Sail Date: May 2019
We chose this cruise because it included a lot of the places we wanted to go. It started in Tokyo, and ended in Vancouver. All the ports were wonderful. But the ship is what it is all about. Viking have the same layout with all their ... Read More
We chose this cruise because it included a lot of the places we wanted to go. It started in Tokyo, and ended in Vancouver. All the ports were wonderful. But the ship is what it is all about. Viking have the same layout with all their ships so this was a second cruise with them and we felt instantly at home. Checkin is always quick and very friendly and happy. A glass of bubbles as soon as you step onto the ship. Up to the buffet for lunch, then to your balcony stateroom. Our stateroom was a Penthouse Verandah, about the second from the bottom in their categories. It was very big with heated bathroom floors and mirrors. Plenty of storage space, wardrobes, drawers etc. room for our cases under the bed. Plus included mini bar, refilled daily, alcohol was included in our category. A pod coffee machine. All the crew were exceptional, remembering and using our names every day. The food was second to none. The specialty restaurants are included at no extra cost. The entertainment was very good with a few international performers and their own performers. We were very well entertained throughout the whole cruise. The best part is, there are no kids, no casino, and no pesky photographers taking your pic with every move you make. A free shore tour in every Port. Plus the thermal spa is complimentary, with its big thermal pool, saunas, ice bucket, snow grotto. Complimentary laundrette on all decks. Washer, dryer, laundry detergent, irons and ironing boards. Viking are very classy ships. We have been spoilt for any other cruise line. We have tried several others. But it will be Viking for us from now on. I can't say a bad word about Viking. Read Less
Viking Orion Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 4.0
Public Rooms 5.0 4.7
Fitness Recreation 5.0 4.3
Family N/A 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.5
Value For Money 5.0 4.0

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