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Cruise Ratings
20 Helpful Votes
Sail Date: April 2019
We chose this cruise for its interesting itinerary, which included calling at Petropavlovsk, Russia, en route from Tokyo to Alaska. We also had a three night pre-cruise package included. For reasons best known to themselves Regent flew ... Read More
We chose this cruise for its interesting itinerary, which included calling at Petropavlovsk, Russia, en route from Tokyo to Alaska. We also had a three night pre-cruise package included. For reasons best known to themselves Regent flew us from London Heathrow to Tokyo Narita via Doha on Qatar Airways. A rather circuitous route, when LHR to Tokyo direct would have been a much shorter flying time. It took us 25 hours from leaving home (20-minutes from LHR) to arriving at the Hilton in Tokyo. As a result we had severe jet-lag and didn’t benefit from two full days in Tokyo due to exhaustion. We managed the first half-day afternoon tour, which was rather boring and involved a lot of time driving through Tokyo traffic. The following day, having been woken in the night by constant emergency service vehicle sirens, we were unable to take the morning tour. According to the other travellers we didn’t miss anything. Given that we chose this cruise because of time in Tokyo, the word disappointment doesn’t cover how we felt. Our spirits revived on boarding. The suite, 736, was spacious and comfortable and the crew welcoming. The three brief visits to Hitachinaka, Sendai, and Hakodate were interesting. Unfortunately our stop at Petropavlovsk was cancelled due to bad weather. All the passengers were disappointed as this was one place everyone wanted to see...after all it is a remote place that few tourists have been too. As a result we were six days at sea on a small ship with limited activities. The rain, wind and cold prevented anyone from going outside for fresh air. We were all stir-crazy by the time we reached Dutch Harbor, Unalaska. All though there were no tours on offer the local school buses were drafted in to shuttle us into the ‘town’. Not a lot to see but it was very enjoyable to walk around in the fresh air, seeing eagles, and looking around the settlement. All the stops in Alaska were great, we were blessed with warm weather and blue skies (apart from Ketchikan). Plenty of wild life to see: orcas, sea otters, black bears, eagles. The White Pass & Yukon railway was an excellent trip. The Seven Seas Mariner cannot be faulted for service, however the food was a disappointment. I found the meals to be average. The only time it was to a higher standard was when we ate in Prime 7 or Chartreuse. The entertainment was mediocre apart from Matt Marcy, a magician. The enrichment programmed left a lot to be desired...the female Alaskan lecturer was not a particularly good or inspiring speaker. The trip was made fun by the people we met and by the interesting Alaskan section of the journey. Was it worth the money? NO. We cashed in savings to pay for this trip of a lifetime...and, although the weather is always a risk, the overall ship experience did not live up to the hype of travelling with Regent. With hindsight for less than the cost of this cruise we could have afforded a package trip to Japan, plus an Alaskan cruise. Somehow I feel ripped off. Read Less
4 Helpful Votes
Sail Date: April 2019
We chose this cruise for the itinerary, to visit places that would be difficult to get to otherwise. We had previously visited Japan, and one of us had been on an overland trip to Alaska. This was our 6th cruise and our second Regent. We ... Read More
We chose this cruise for the itinerary, to visit places that would be difficult to get to otherwise. We had previously visited Japan, and one of us had been on an overland trip to Alaska. This was our 6th cruise and our second Regent. We decided to do the more expensive pre-cruise excursion which took in the Mt Fuji area. The pre-cruise itinerary was quite good, but unfortunately we had a very grey foggy day for our visit to the the Mt Fuji area. We stayed at a Hilton Spa hotel in Odawara, about 90 minutes from Tokyo and that was very enjoyable with the baths and traditional Japanese food. The cruise was generally good, although due to trying to avoid bad weather, we missed the port of Petropavlosk in Russia. We seemed to ride on the edge of teh storm for about 4 days. We were also unable to see the Hubbard Glacier due to fog and rain, despite cruising right up next to it. However, we were blessed with excellent weather in Kodiak & Juneau and decent weather elsewhere - better than we could have expected. Missing the Russian port meant we had 6 consecutive days at sea - everyone was well and truly ready to get off by the time we reached Dutch Harbour. All the Alaskan ports were good apart from Ketchikan which was unpleasantly touristy. The 3 Japanese ports were all interesting places to visit. Dining was miixed. We had 2 good and one average experience in Chartreuse, one great and one average in Prime. A couple of nice meals in the Italian place and Compass Rose was variable, but generally good. They seemed to us to have added more variety to Compass Rose since our last Regent cruise with more Asian food which suited us. Choice of wine is just confusing. There is a wine of the day and others area available if you request. You just have to know what to request. Entertainment was mixed. The magician Matt Marcy was outstanding and the singer Chris Ritchie very good. The Regent Show team wasn't particularly good. The enrichment program was OK. We found the political stuff from the ex-diplomat interesting and some of the sessions from the Alaskan resident interesting, but she was a bit unstructured. The gym was OK when we went and given the weather much of the time there wasn't much competition for space on the exercise deck (when it was open). The quiz was good fun and kept us sane for our 6 days at sea. Shore Excursions were generally well organised and mostly good. We visited Hitachinaka in Japan. The city made a huge effort and provided a dockside village, with stalls and entertainment for the entire day. The small Aleutian island ports of Dutch Harbour & Kodiak also went to a lot of effort. They have no real tourist infrastructure so everyone in the town pitches in - school buses were used for the day to ferry us around. Our main complaint would be that we had trouble getting the shore excursions that we wanted. Many were booked out and while we were wait listed for some, we were unable to wait list for others until we got on board. It made no sense. In Kodiak, all tours were booked out and a number of people couldn't get a tour. No tours were provided in Dutch Harbour, but shuttles to town were provided. Read Less
3 Helpful Votes
Sail Date: April 2019
We have completed 13 Regent cruises (with 222 nights), and was surprised with a poor review on Cruise Critic from one couple. We were on that same Regent Mariner cruise and had none of the 'problems' described--we adapted ... Read More
We have completed 13 Regent cruises (with 222 nights), and was surprised with a poor review on Cruise Critic from one couple. We were on that same Regent Mariner cruise and had none of the 'problems' described--we adapted to changes that we could not control. Both Regent and we could not control the weather. First--If they did not like their multi-hour air-schedule, it can be changed. We were scheduled on an overnight flight from Vancouver to NYC but we changed it to an early afternoon flight that got us home. Regent’s initial late-day flight selection gave guests the opportunity to take a tour of Vancouver! Ask, and Regent changes the air flights--yes it cost a little money, but we are Platinum level, and one flight schedule change was allowed. Second—This was a relocation cruise--we expected multiple days at sea. We were scheduled to have 5-days-at-sea, and we had 6-days-at-sea, when we bypassed the Russian port. There were wonderful lectures by Hugh Neighbour and Karen Dodd. There were extra social events added to entertain the guests. If you were bored, that was your fault. Third--YES, we skipped the Russian port. Their comment that “ALL OF THE GUESTS WERE UPSET” is very unfair and UNTRUE. There were 50-knot winds over the deck--added to the forward speed of the Mariner, it gives a 75mph deck wind. The decks were closed for outside walking. My wife and I exercised by walking the interior walkways on various decks. There were 23 feet swells. We had very wet and salt encrusted balcony windows, which were cleaned at the next port. I enclosed two photos of the TV screen in our suite showing these numbers. The Mariner has stabilizers, I knew of no one who was sick from mal de mer. The captain/master changed the direction (and avoided the worst of the storm). I saw him at the Coffee Connection, and thanked him, for consideration of the safety of the guests. After his direction changes, we then had MUCH weaker winds, and less than six feet swell. [I BELIEVE that the Mariner was originally scheduled to use their tenders to transport the guests to and from shore at the Russian port. With a pitching sea, it could be a human disaster! On two previous Regent cruises (Amalfi coast, Italy and Galle, Sri Lanka), the Captain declared that the sea was too rough to have guests enter the tenders and we skipped the port!] Fourth--We had great weather on all Alaskan ports; but it rained at Ketchikan, as usual. We did not see the Hubbard Glacier because there was very dense fog. Many guests, including me, stood on the top deck and got wet from the weather. Regent did supply snacks and hot coffee for those awaiting a breeze to dissipate the fog. After about an hour of only seeing sea-ice, the Mariner left Yakutat Bay. The weather then was fine, at distance of about 10-miles where some wind, and a change in air-temperature resulted in no fog and a blue-sky. When the ship was docked in any Alaska port, we often sat outside in the sun on the pool deck for lunch and enjoyed the snow covered mountains, numerous playful otters, eagles, (once saw some orcas playing by our ship), and had another great meal. I know of no one who used the pool, but the hot tubs were used by some. I really cannot understand such a negative review--but it was from one couple. We have three more Regent cruises booked, and look forward to the ship, food, staff, and meeting other well-traveled guests. It is a pleasure to be take care of by Regent. I would highly recommend cruising with Regent for those people who enjoy “joie de vie”. Read Less
37 Helpful Votes
Sail Date: April 2019
We have traveled extensively but are new to cruising. This was our second cruise both on Regent, I would rate the first an A and this one a B-. Cabin: The newly refurbished cabin was beautiful and the housekeeping was phenomenal. ... Read More
We have traveled extensively but are new to cruising. This was our second cruise both on Regent, I would rate the first an A and this one a B-. Cabin: The newly refurbished cabin was beautiful and the housekeeping was phenomenal. Housekeeping not only did their job well they also were very interested that we were happy & enjoying ourselves. Unfortunately our toilet overflowed which wasn't pleasant, water all over. I will say housekeeping did everything in their power to fix the problem and the head of housekeeping apologized. No one else from Regent on board seemed to care. When I asked reception if they could contact us when it was resolved they acted like I was bothering them. I would have at least expected an apology letter and a bottle of wine (all inclusive) or something. crickets!! Dining: Prime 7: Excellent food & service - great evening. Sette Mare: Service was great (ty Nixon). Food was 1/2 excellent - 1/2 average and poor, veal chops were great bronzino was awful, some pastas great some average. Compass Rose: Food was excellent, wide section. Service was decent, some excellent some ok. One big problem with Compass Rose is the new design, it is very bright and they have service stations every 10 yards so almost no matter were you sit you have constant dishes clanging in your ear all evening. Not well thought out. Chartreuse was poor, the menu was very limited, some of the food was ok some poor and the waitress had no interest in our experience. All meals in all restaurants were served at a reasonable pace. Pool Bar & coffee connection were both excellent. Embarkation: Well executed on both sides. Enrichment: Terrible. Entertainment: We don't go on Regent for the entertainment. Fitness Center: Nice new gym. Its small and crowded at peak times. The guy at the desk was pleasant. Onboard experience: All good, we don't partake in the games, with one exception. The on board customs in Japan (when we re entered from Korea) was to say the least a disaster and spiraled into mayhem. The procedure was communicated and executed extremely poorly by Regent, everyone was confused and angry. When one lady complained to the cruise director he actually barked at her and told her you people didn't listen. He would have been better off taking the bull by the horns and fixing the chaos. When you have a group of people who's average age is 70-75 and the alcohol is free you need to be very specific, disciplined and communicate clearly. :) Public Rooms: Mariner just had a beautiful makeover, lovely ship. Service: For the most part good. On our last cruise the service was fantastic, not only did they do their job well they also seemed to have a vested interest in your experience. Here they did their jobs correctly but many of the people had an edge. You felt like they either didn't like their jobs or you. One waitress in the Mariner Lounge was downright rude. I should say some of the people were fantastic, just not a majority. Excursions: Most of the excursions were well executed and interesting. All the tour guides were superb. All were well prepared, knowledgeable, personable and timely. My main complaint is that many of the excursions were very crowed. Value for the Money: With the money that Regent charges it has to be a 5 star experience. You can stay in a great hotel and eat at best restaurants in most cities for less money. Would we go on Regent again? Maybe but after or first experience we only looked at Regent. Now will also look at Seabourn, Crystal etc. Read Less
136 Helpful Votes
Sail Date: March 2016
Unfortunately we had very few sunny days and very few enjoyable events. I wouldn’t recommend this cruise to a friend. Starting at the Narita airport where we were rounded up like cattle, having to wait almost one hour and having to ... Read More
Unfortunately we had very few sunny days and very few enjoyable events. I wouldn’t recommend this cruise to a friend. Starting at the Narita airport where we were rounded up like cattle, having to wait almost one hour and having to bring our luggage several hundred yards to waiting buses. The Intercontinental Hotel was very nice and the service was fine. The 3-day pre-cruise program consisted of multiple long bus rides accompanied by guides that were eager to help and inform but difficult to understand. After embarkation a huge problem hit us with full force: no internet or phone service for the next 5 days! (Japan doesn’t allow satellite communication in their territorial waters). RSS didn’t mention this in any brochure, advertising or communication! We wouldn’t have taken this cruise if we knew this. For the remainder of this cruise, internet service was on and off available but at a speed that reminds of dial-up service (less than 1MB/minute). On the last day of this cruise there was basically no internet service, thus check in to our flight home was not possible. One day, we forgot to remove the “privacy sign” from our cabin door. When we returned late afternoon, we noticed our mistake and put the “service please” sign outside – the steward showed up at 9 pm but we declined to have service now. The cleaning cart was parked daily for at least all morning outside our cabin. On two days we noticed sewage-like odor in our cabin. We reported the problem and the problem was apparently corrected since the odor vanished after a few hours but nobody came that day to our cabin or asked if this issue is resolved. Two days later a phone call inquired if the smell is gone! The breakfast food ordered at La Veranda (deck 11) arrives routinely more cold than warm. Dining at Compass Rose takes at least two hours while servants are racing left and right, obviously better coordination would help. In fairness, the food is fine and the presentation is nice. At a lunch at La Veranda we ordered Chardonnay and a server put a glass of wine on the table (no pouring from a presented wine bottle). The food at La Veranda is cafeteria style and equal quality. When eating at the grill deck were special luncheons were offered, the food was barely warm. The multiple presentations by lecturer Terry Bishop relating to China were interesting and enjoyable. We also were fond of the evening serenades by pianist Jimmy Lovullo . RSS is not responsible for the weather but they shouldn’t schedule this route in March. If it didn’t rain it was foggy, there were five days with some sunshine out of 21 days cruise duration. The port of Xiamen was closed, due to fog and we proceeded to Shanghai. However, we spent three days at sea because Chinese authorities didn’t allow an earlier landing. Read Less
122 Helpful Votes
Sail Date: March 2016
This cruise began with three day pretour in Tokya at ANA Intercontinental, a lovely hotel conveniently next to the subway and restaurants for convenience. Great room and breakfast and a really helpful group at the destination desk for ... Read More
This cruise began with three day pretour in Tokya at ANA Intercontinental, a lovely hotel conveniently next to the subway and restaurants for convenience. Great room and breakfast and a really helpful group at the destination desk for going it alone. The tours organized by the cruise were bad, especually day one and two. Hours in the bus to see virtually nothing. OK the weather was poor and the last day tour in Tokyo was interesting with a trip to Meiji temple and a few other sites. Never been on Regent before but have travelled with Oceania, so I was looking forward to finally getting to the ship. Nicely laid out. Great room in a penthouse B with a butler. Room was always spotless and butler, although rarely used, was very nice. Wouldn't do that again. Internet is useless on the ship and will be worse when it is free for everyone. Works only after 11.30 pm or before 6 am. Gym is very small and split into two parts but rarely crowded and the staff was excellent. Go Marko !! Entertainment and enrichment lectures were excellent. Where this cruise line fails miserably is food and related food service. Coffee connection is a great idea but train the staff to use the machines. Worst espresso I have ever tasted. The automatic machines were better. Management !!! Breakfast eventually got better on La Veranda but service was always spotty especially on busy mornings. Lunch was generally terrible. The selection of foods on the hot plates looked like a cheap Vegas buffet. Things left to dry out. Food going cold. The best shot was the pool grill for fresh to order burgers and fries as well as salads. The ethnic selections on offer were generally ghastly. Only the Indian food day was actually quite good. Dinner in Compass Rose was ok but service was always dreadfully slow. If you wanted to see the 9:30 show, get there before 7:30 and only order an appetizer and main. You might get out in less than two hours. The selections were not generally to my liking but I always found one thing worthwhile. The steaks and lamb as well as the dover sole were always good. The only optionl restaurant worth going to was Prime7, a god steak house. Signatures was no bettr than Compas Rose and La VEranda, which became an italian restaurant in the evening was ghastly. For the first time in my life, I sent bach food to the kitchen. The Veal scallopini was a grizzly veal cutlet. The pastas were OK. If you like mass market bus tours with large groups off the ship each day, don't mind a meat centric gastronomy that is far below Oceania, but do like good entartainment and a comfortble suite, this is fine. I would not return. The gereral feeling on the ship was very negative, even from long time Regent cruisers. I hope they find their way. Read Less
80 Helpful Votes
Sail Date: March 2015
Having sailed with Regent Cruises several times over the past 15 years, I’ve always found each voyage to be the perfect experience of what a first-class travel adventure should be: perfection in service, accommodations, attention to ... Read More
Having sailed with Regent Cruises several times over the past 15 years, I’ve always found each voyage to be the perfect experience of what a first-class travel adventure should be: perfection in service, accommodations, attention to detail, generous amenities, well-planned tours, and fine dining. Even though I was a bit apprehensive about sailing with Regent again after learning last year that it had been acquired by Norwegian Cruise lines, my expectations were still high when I booked another long cruise on Regent Voyager, just recently completed. The verdict on the impact of the Norwegian Cruises takeover of Regent Cruises? Major disappointment! It is almost impossible to conceive of how far Regent has fallen. Where meals on Regent used to be the equivalent of dining in 3-star restaurants, the food now is mediocre, at best, with very little variety in dishes served — making one bored of Regent food after just 3 weeks.What used to be an almost unlimited selection of outstanding wines at meals has now devolved into a choice of one inferior red or white. The tours now are not well planned, with guests forced to spend too much time driving on buses, sometimes waiting for more than an hour before departing to the next destination, and spending time on destinations that were not worth visiting in the first place. On longer tours where lunch is served, the quality of the local meals is often less than satisfactory. Where once Regent won well-deserved praise for its service and attention to detail, it has become obvious that it does not train its people properly, and that there seems to be a relaxed who cares attitude among its staff. In addition, Voyager appears to be using an outdated Internet system, because the system was very slow, and on many occasions, was not up and running at all. One frustrating aspect of the cruise was that prior to departure, Regent never bothered to let its passengers know that while in Japanese waters (roughly a full week), the ship's Internet system would not be in service. This was a major inconvenience for those of us who, for business reasons, had some major Internet-based transaction problems. Quite reasonably, Norwegian Cruises didn’t buy Regent Cruises to lose money. But the results of the deep cost-cutting were obvious everywhere. While there are still many good things I found on my recent Regent Voyager cruise, it is now just a pale imitation of what it used to be. The bottom line is that for its very high price, Regent simply does not deliver the goods. One caveat here: I'm not saying that Regent Voyager is any better or worse than any other cruise line's ship; my assessment is based solely on comparing Regent in 2015 with Regent in years past. Read Less
81 Helpful Votes
Sail Date: March 2015
After 64 cruises, on most of the mass market and luxury lines, I eagerly looked forward to cruising with RSSC to experience their "5-STAR PLUS" service. Sadly, that was not the case. The food was only mediocre, certainly not ... Read More
After 64 cruises, on most of the mass market and luxury lines, I eagerly looked forward to cruising with RSSC to experience their "5-STAR PLUS" service. Sadly, that was not the case. The food was only mediocre, certainly not gourmet, as we were led to believe it would be. The service really lacking in all areas, especially with the dining staff, as they seemed indifferent in their attitude and it was reflected in the standard of service they provided. The casual dining venue was terrible and looked like a bad "all you can eat" buffet, with limited selection and very unappealing presentation. Several times, I bussed my own dishes, because the staff was not around and I didn't want to sit with dirty dishes in front of me. The two specialty restaurants, Prime 7 and Signatures did have somewhat better food than the dining room and did offer good, competent service, which helped make them an enjoyable experience. Though the cruise was primarily port intensive and the reason we booked it, the sea days were long and lacking activities. Everything seemed to be scheduled before noon, with little or nothing to do in the afternoon. If you chose to relax and sleep in the morning, you basically missed the entire days planning and were left to make your own activities. Really boring! Even the port excursions, which were included in the price of this very expensive cruise, were not really as good as others we have experienced. The guides provided, did not have a good command of the English language and were very difficult to understand at times. Also, many of the venues were of little or no importance to the city being visited, just basically being used to fill tour time. All in all, I would rate our cruise on Regent Seven Seas Voyager a "3 1/2 to 4 STAR" at best and I'm being very generous.   Read Less
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