42 Tokyo (Yokohama) Family Cruise Reviews

Cruise embarkation is a bliss. However they mess up the dining time. I book for 5:30pm, and everything is triple confirm with the princess cruise staff during bookings. I am travelling with 2 kids aged 7 and 2 lovely moms 70 years ... Read More
Cruise embarkation is a bliss. However they mess up the dining time. I book for 5:30pm, and everything is triple confirm with the princess cruise staff during bookings. I am travelling with 2 kids aged 7 and 2 lovely moms 70 years old. They put us at 7:45pm which is a so so no for Asian. I went to the customer service to check on this, and I was given those ( get out of here face and voice, get to the restaurant to enquire.) I was so upset. Then again, when I reach the restaurant to enquire, dozens of people queuing! It took me 30 mins queuing and they said they will come back to me... it is the 3rd day on board now. I am still waiting. I do not wish to go queuing for another 30mins for nothing! (They never reply nor make any further arrangement until the cruises ended) not even an apology for their error! It was very disappointing. My kids took the buffet every night, so that they won’t miss the kids camp Which start at 7pm. We were strip off the chance of sit down dining, and the kids never get the chance to eat the chocolate journey dessert that highly recommended by princess cruise. If your are travelling with kids and already signed them up for the kids camp, please insist and double and triple check. And must fight for the time slot that you booked. I must says, their kids discovery camp is superb. My kids had so much fun! Read Less
Sail Date December 2019
This was our first Princess cruise, and though the crew did an amazing job making our dining experiences wonderful, I feel like the activities could have been better and the land tours could have been MUCH better! We had 4 cabins with ... Read More
This was our first Princess cruise, and though the crew did an amazing job making our dining experiences wonderful, I feel like the activities could have been better and the land tours could have been MUCH better! We had 4 cabins with 2 people in each, and our travel agent arranged adjoining balcony cabins where they partitions could be removed, so we could go cabin-to-cabin easily. That was the best part of this cruise. Our cabins were mid-ship/aft, deck 11, portside so we were comfortable during the rough weather. Good-sized. Our travel agent sent us all, but two of us got them upon embarkation and we had to call for the others to be sent. The travel agency also purchased travel mugs for us, but when we called for those we were told that the mugs were out-of-stock on the vessel. We were shocked to see that we could get ANY beverage we wanted comped, but had to pay $2-4 for water. Had we known that, we would have picked up several large bottles at the convenience store (for 104 yen each!!!) Our dining room food was quite good for the most part, but sadly the buffet was rather unappetizing. The pizza was consistently good at the take-out stand. This cruise was especially challenging as we traveled with my 90yo dad who has limited mobility and used a wheelchair for longer distances. Several guests were using wheelchairs and the crew were very helpful when embarking and disembarking and with getting on and off at ports The destinations for the shore excursions we took were great, and the residents were so grateful for us coming. One tour was from 8:30-2:30 with NO LUNCH. It would have been much better to extend it an hour an give us the option to do lunch on our own. Even though some guidance and tips were provided, they were not specific on how to get there. It's so important to make the best use of our limited time at each port instead of trying to figure out how to get to places, AND because some of the ports were smaller, taxis were not abundant. . Entertainment was good, but the seating was limited, so we weren't able to get into one of the best performances because of our late dinner seating (we ended dinner at 9:00 and the performance started at 9:15 and ALL seats were taken) We had rather rough weather because it was in the Fall and one port stop was cancelled, which meant an extra sea-day. IF Princess wanted to provide EXCELLENT service they should have provided better activities or some kinds of activities to combat sea sickness or even discounted wi-fi for that day. The activities onboard as a whole were just okay....our favorite thing were the after-dinner dance lessons, which at 45 minutes were just enough. The worst activity was Speed water-color painting. We had 5 minutes to do it...It would have been more meaningful if someone showed us some watercolor painting techniques- even if the class was 45min to an hour. There is a lot of time to kill on the cruise....Waiting to get off in Shimizu (after returning from Korea) took almost 3 hours, they could have done better job providing some refreshment while waiting. Fitness center was small and always packed. I was also disappointed that they charged so much for the Japanese bath- so we did not utilize that option. We liked the movies they offered and they kept adding new ones. One commendable thing I noticed was that the crew were diplomatic and assertive when dealing with several aggressive and persistent Chinese passengers who were trying to avoid waiting in lines. The Japanese passengers were very orderly, but some of the Chinese passengers would rush ahead and were subsequently directed by the crew to fall in line, as instructed. They were persistent in trying to go ahead, but the crew would not relent and made them get back in line. The absolute WORST thing about the trip was our luggage handling AFTER the cruise. Prior to the cruise, I sent several e-mails to Princess to inquire about luggage transfer to Narita, which normally just takes one day. I was assured that I could get information once on board and that they had a company that passengers use. The ship's young staff's inexperience was not helpful at all. No one could answer questions regarding the transfer company's services. We had to wait until we reached our final port and arrange this ourselves. We finally learned that they do NOT transfer luggage to ANY airport (not Narita or Haneda) and would only do it to our hotel in Tokyo. We ended up having to handle 15 pieces of baggage and a wheelchair on the Skyliner with 8 of us. My dad pushed his own chair and we caused a delay with the train leaving for the last stop as we got all our bags off the Skyliner. Lesson-learned, the cruise company only cares about you ON the vessel. Overall, probably would NOT recommend this cruise to others. I heard that Norwegian will be sailing in Japan starting next year. May consider that.... Read Less
Sail Date November 2019
Itinerary was what attracted us and we were happy with each destination except for the Mt. Fuji tour which only took us to the gift shop on Mt. Fuji rather than further up the mountain. The ship is dated and could use a thorough cleaning. ... Read More
Itinerary was what attracted us and we were happy with each destination except for the Mt. Fuji tour which only took us to the gift shop on Mt. Fuji rather than further up the mountain. The ship is dated and could use a thorough cleaning. Princess' business model seems to be to nickel and dime you at every opportunity which leaves a very poor impression overall. Crew was really fantastic. The room was disappointing, particularly having to ask for certain items like...soap. The food was horrible, particularly at the buffet where food was obviously recycled and reheated. This was the perfect cruise for enrichment lectures but there were none. Interestingly, they do not ask for feedback on their shore excursions, many of which did not reflect the on-line description. Seems like this is just a profit center and they really don't care. Activities/movies, etc. for the second part of the cruise repeated the first part. Seems like no effort was made to change up the routine. Read Less
Sail Date November 2019
The cruise was chosen so we could see most of Japan with the convenience of a cruise...perhaps we would have been better off using the rail system itself. Getting to our hotel from Haneda easily accomplished by riding the airport ... Read More
The cruise was chosen so we could see most of Japan with the convenience of a cruise...perhaps we would have been better off using the rail system itself. Getting to our hotel from Haneda easily accomplished by riding the airport bus....45 min door to door, ¥1,350/person...Yokohama was worth spending a few days exploring before boarding. We explored easily on our own and the rail/subway system was a breeze to navigate (with the help of the friendly rail personnel). Staying at the hotel Monterey was easily walkable to the osanbashi port as well as having shopping (red brick warehouse) and dining options close by. Embarkation was accomplished in a timely fashion, despite personnel’s lack of the command of the English language. We booked a disembarkation tour so it was a breeze to get to Haneda. Shorex was a rip-off, had to pay double if not triple for the same tour with an “English speaking” guide... The ship is VERY dated despite recent refurbishment. The furniture is in desperate need of an overhaul if not reupholstered. The lounges were empty and forlorn. Dining was a challenge. If we went up to Horizon, there was an extreme lack of seating. Dining room service was a hit/miss during breakfast and lunch. Food quality poor....cold gelatinous tasteless...the cuts to quality and service very noticeable. There was a sense of “nickel and dime” ing for everything...there was constant barraging for an up-sell. Entertainment was abysmal with the notable exceptions of the pianist and the ballroom dancers. There was better entertainment from our send off from the ports we visited! Notable mention was the port of Tsuruga!!! The kids danced their hearts off despite the deluge of rain! The guest services personnel left a lot to be desired. There was no service....just lip service. There was a lack of the command of the English language again...and there was much confusion since the ship was run by TWO/2 different companies....princess and carnival japan. The left hand didn’t know what the right hand was doing....leaving frustrated and angry guests. I have never been on such a disorganized/disrespectful cruise in my many years of cruising. I don’t know if I will cruise with Princess again despite being platinum member.... Read Less
Sail Date November 2019
White shrimps were served as tiger shrimps as mentioned on the menu. The size of shrimp is so small in Vivaldi restaurant. Jumble shrimps should be served in dining room. Many cutleries, plates, cups, bowls, chopsticks, etc. are ... Read More
White shrimps were served as tiger shrimps as mentioned on the menu. The size of shrimp is so small in Vivaldi restaurant. Jumble shrimps should be served in dining room. Many cutleries, plates, cups, bowls, chopsticks, etc. are not clean. Chopsticks needs special attention to clean as it is black and hide food from previous users. Music in Horizon needs to be overhaul as it is depressing to hear whining, moaning, wailing, yelling, etc. Elite passengers should have priority for going through immigration process. Serving portion in dining room is adequate. Food variety should be expanded and from different regions such as the Caribbean, Mexico, Thai, etc. Lobsters were very salty on one formal night and a bit too salty on another formal night. Roasted pig should have crisp skin throughout. Seafood should include more varieties and more frequent inclusion of large clams, sea snails, octopus. The cruise was advertised as Japan Fall colors but absent throughout the 25-day cruise. Read Less
Sail Date November 2019
We booked the nine day version of this cruise as a complement to a land tour of Japan. In most respects, it met our expectations, but there were definitely some aspects that were disappointing. This circumnavigation of Japan was an ... Read More
We booked the nine day version of this cruise as a complement to a land tour of Japan. In most respects, it met our expectations, but there were definitely some aspects that were disappointing. This circumnavigation of Japan was an excellent, well-balanced itinerary out of Yokohama. What impressed us the most was the number of ports (three in total) visited on the Sea of Japan coast. This is an area of the country that does not seem to see many cruise ships, so it was an appealing aspect of the itinerary. We also appreciated the opportunity to visit South Korea through the port of Busan. For future cruises, it would be nice if Princess could add a port on the island of Kyushu. We booked shore excursions through Princess for each port. Generally, these were well-organized and efficiently run. There was a good variety of offerings, with something for everyone. The process of getting off and back onto the ship was relatively painless, although we were a bit in the dark about the process of retrieving goods that were taken and held by security until the end of the cruise. More information on this procedure would have been welcome. In terms of the running of the ship and service onboard, there were positive and negative aspects. On the positive side, the Princess waiters were excellent, with outstanding service in the Savoy dining room, although the cuisine could be a bit hit-or-miss. The food was generally very good, although two evening meals were substandard due to under or over-cooking. With half of the passengers being Japanese, there were many more Asian dish choices than what one would normally see. The service in the Horizon Court buffet was equally good. We had one evening meal at the Italian premium restaurant, Sabatini’s. Again, the service was excellent, but the food was a little disappointing. For example, the lobster served in the Savoy dining room was superior to what we had in the premium restaurant. Finally, we were regulars at the afternoon tea service in the International Dining Room and really enjoyed the white glove table service and tasty goodies that one usually finds at high tea. The cabin housekeeping service was also a bit unpredictable. Our first cabin steward was sub-par, to the point that we were about to complain. However, after two days, we got a new cabin steward who was so dedicated and attentive that he made up for the first one. The entertainment was good. There were three production shows, of which two were very good. We also enjoyed the other acts, especially the rock violinist, Katei. We really appreciated the demonstration of traditional Japanese comic storytelling, rakugo. We were disappointed that Princess did not take the opportunity of being in Japan to showcase more Japanese talent, such as a J-Pop group or a Kabuki theatre performance. On the negative side, the ship appears tired, with several evident maintenance issues and some areas of the ship being downright filthy. One of the ladies' toilets near the atrium was constantly malfunctioning, and ceiling fans in the dining section of the Lido were covered with so much encrusted dirt that it would have failed a health inspection. We saw at least one instance where a wall had to be torn out to fix the plumbing, and many parts of the passageways showed damage from years of wear and tear. Some of this should certainly have been addressed by the crew, while other issues will require the resources of a full refit. Other parts of the cruise also misfired. On both occasions that we chose to catch a movie on the pool deck on the big screen, the sound system malfunctioned. We also had a total screw-up with room service delivering the wrong items to our cabin. Additionally, we were also taken aback by the way that Princess seems to be nickle-and-diming more aspects of the cruise. For example, the Japanese baths which are unique to this ship were advertised as an appealing feature, until we discovered that you had to pay for each visit, more or less like spa experiences. On the whole, we enjoyed our cruise on Diamond Princess. The itinerary was great, and the crew for the most part was excellent. Nevertheless, the ship needs a lot of work, and we were disappointed by other aspects of the cruise. As a result, only an average score was earned, with lots of room for Princess to improve this unique Japanese experience. Read Less
Sail Date September 2019
You would think that a ship updated solely for the Japan market would do Japanese-related things (restaurants, food and menu, ports of call) well. No such luck. Everything was poorly done - even the extra charge sushi restaurant was ... Read More
You would think that a ship updated solely for the Japan market would do Japanese-related things (restaurants, food and menu, ports of call) well. No such luck. Everything was poorly done - even the extra charge sushi restaurant was artificial. Very disappointing. Also, we were shocked to see that there were very long lines to get into the buffet (Horizon Court). The pool side grill didn’t have or serve hot dogs or “pies” (the UK snack). The cruise itinerary was changed because of a typhoon - we skipped Ishinomaki. The stop in Busan, South Korea was not necessary. An extra day in Kyoto would have been nice - there was so much to do and see. Finally, the pre-cruise hotel in Tokyo, although a lovely hotel, was in the middle of nowhere. The Princess rep was useless and even the hotel Concierge could not suggest any sightseeing tours that we could take for a day. The key word is disappointing. All of that said, our on-board experience was fine. There were any number of onboard activities, and the port lecturer did a great job of preparing us for the different ports of call. The themed Japanese baths were a great addition, and were integrated into the rear deck pool, sauna and sun deck. The three dining rooms we visited have been updated; the furniture is modern and comfortable. We remain impressed with the level of customer service on-board. The Carnival acquisition has not been good for Princess passengers, but this critical aspect remains outstanding. Read Less
Sail Date September 2019
1. The day before the cruise a Typhoon hit Tokyo. We understand that you cannot do anything when mother nature hits but there was no communication, no notifications or emails from Princess explaining that there is a delay in the cruise ... Read More
1. The day before the cruise a Typhoon hit Tokyo. We understand that you cannot do anything when mother nature hits but there was no communication, no notifications or emails from Princess explaining that there is a delay in the cruise ship coming back into port due to the Typhoon and that there was any delay in embarkation. There should have been an initial email warning of the approaching Typhoon and a subsequent email stating the delay on embankment. In this case we could have spent the day doing other things than sitting around a hot and sticky cruise terminal from 10am until 6pm waiting to embark. 2. The conditions while waiting at the cruise terminal was appalling. There was no air-conditioning. If there was, it was negated by the opened front doors as you approached being left open bringing in the hot air. There was no airflow once inside and the air was stale, hot and sticky. I nearly passed out from the heat and I even witnessed a few older people passing out. To me this is simply unacceptable. It could be likened to a scene from a war camp! 3. There was no offer of any water, wet towels or anything to help with coping in these conditions. It made the wait very uncomfortable and upsetting for everyone there. This was a cruise we were really looking forward to but so far the disappointment and state of the organisation of the cruise was the start of the cruise from hell. 4. Once we finally got onboard, we were then told that there would be a delay in departure until later that night. Then we were told that they could not organise a pilot or tug until 2am at this time we were starting to get fed up and just wanted to get back off the ship in disgust. We were then informed that we would be departing at 6am the next morning and that they were still waiting on 250 cruise passengers and 30 staff members to arrive at the port. 5. This meant that we had to miss the first stop at Ishinomaki which we were really looking forward to and it meant yet another day at sea. We were very disappointed with the way this was handled. 6. The days at sea were really long. The princess patters on the days were filled with activities that did not appeal to the majority of the Caucasians that were on the ship. My father (72 years old) who was travelling with us was so bored during the sea days that all he did was sit around the explorers lounge and drink. The only highlight of the day was the trivia and even then it was not that exciting to talk home about. 7. Our first port stay in Hakodate started off terrible. What we were not informed about is that the ship itself was docked so far away from the main attraction areas that you had to purchase a shuttle ticket of USD$15.00 per person, get in a cab or just fork out on a tour. This was the common theme for all the port stays ahead and with 4 people to pay for, it ended up being a very expensive cost which was not factored into our budget. This was really upsetting. 8. We were highly disgusted at the decline on services provided from our last cruise with the Diamond Princess which had free shuttle buses, offered bottles of water as you got off the ship to explore for the day and bottles of water on return back to the ship. The location of the ports was in walking distance of all the main attractions in Japan and you did not have to keep putting your hand in your pocket to pay for the shuttle services or cab fare. This particular cruise was a real letdown and we felt we were getting ripped off at every place we visited. 9. The most stressful part of the cruise was the time it took to get through immigration. Standing in queues in the heat for hours with no water or wet towels offered, just to get a passport stamped was not pleasant and cut majorly into the time we had at the ports. The worst locations were in Busan and Hiroshima. Hiroshima had the time scheduled from 7am until 6pm. They were late in setting up the immigration in the makeshift terminal (which looked like worn out abandoned warehouses), as such, we were unable to step onto the port to get through immigration until 10am. By the time we got through immigration it was 12pm then we had to make a mad dash to Hiroshima (which took another 20 mins via cab and train) to try and see anything before we had to turn around and be back on the ship before 5:30pm. At this point, the cruise itself felt so disorganised and we were really stressed that we just wanted to get off the ship and demand our money back. 10. In Hiroshima, there is a cruise terminal right in heart of Hiroshima that has the trams and buses just outside the cruise terminal door and access to Hiroshima and all the sight seeing is plentiful. We wondered why they parked at a port so far away from the Main station at first but we soon realised that Princess would not make any money from the Shuttle buses or ship tours if moored in the main terminal. This just made us more and more furious. 11. As previously stated, we have cruised on the same ship before and thoroughly enjoyed the relaxed atmosphere and stress free cruise from Singapore to Yokohama. We never had the immigration issues that we had this time. Never had to wait in queues and had more time in ports because the process was different. On the last cruise we handed our passports to the cabin staff for immigration to be done and we simply showed our cruise card as we went off and back onto the ship. I am not too sure what has happened to change the way the immigration is done but to say I was disgusted in the current process is an understatement. I would liken the current process to Faulty Towers. 12. Another sticking point was the length of time at each port. Some of the port stops had very little to do with long port stops while other ports had heaps to do but very limited time to do it. The length of stay in Hakodate was from 10am until 11pm which was far too long to stay in the township which you can complete in half a day. As we had already been at this location before we can attest to that. 13. Maizuru is also a port that has nothing to do unless you fork out a tonne of money to travel or go on a tour. We were struggling to find something interesting to do at the port for the 10 hours we were there but in the end we ended up looking through a red brick museum telling us the history of how red bricks are made and looking through a few odd shops and returning really early to the ship. Really, really boring port. It would be better if the port stay was somewhere like Kanazawa where you have more interesting things to see and do. 14. The one good part of the trip was the port stay in Busan. We chose to go on a ship tour here and went to the UN cemetery and Museum. 15. The letdown about the ship tour in Busan was the length of the tour. It was too short. We would have liked to spend more time in the museum to learn about the wars and conflicts that South Korea went through but instead the tour guide was only interested on telling us about how the country was formed and what they are doing now. When I asked about seeing the war history. The guide stated that they “do not talk about that” and purposely walked us past all the rooms that contained the war history. We were stunned at the response and upset that we could not see what we came to see. The guide also took us to the Lotte Shopping Centre which was not what we wanted to do and we sat around for an hour and a half waiting to get back on the bus to return to the ship. We were informed the next day from other passengers that the shuttle bus was free. This is the only port where there was a free shuttle bus but no one was informed of this at the time and knowing that we could have re-visited the museum later in the day at no extra cost made us very angry as there was no communication and no proper direction given from staff at the time we were in port. 16. We were also rather unimpressed by the food selection available on the ship. It appeared to be roughly the same menu everyday with minor adjustments here and there. Not very appetizing and the taste was lacking. Our family went to the Steakhouse one night for dinner which made a pleasant change but everywhere else the food just did not rate. We were bitterly disappointed with the food on this cruise compared to the previous princess cruise which was 100 times better, with tastier food and more food selection. 17. On the final day we were so happy to be finally off the cruise from hell that we had our bags packed the night before and was excited to leave the ship for good. Because we were so distraught, stressed and disappointed with the whole cruise we are now reluctant to go back on a princess cruise again. The whole experience was so horrific and it is a cruise we will never forget and not in a good way. Read Less
Sail Date September 2019
With a Typhoon to deal with which made the transfer to the ship difficult, a missed first port due to logistical issues we still will say that this cruise became one of the best we have ever experienced! The captain and the crew pulled out ... Read More
With a Typhoon to deal with which made the transfer to the ship difficult, a missed first port due to logistical issues we still will say that this cruise became one of the best we have ever experienced! The captain and the crew pulled out all stops to make it so. Their friendly visibility, extra cocktail party put on by the captain went a long way to creating an enjoyable atmosphere, thank you Captain Arma. Our dining experience was perfect and we dined at sabatini and the Japanese restaurant and both were very impressive in service and quality of food almost to a level of very fine dining category, the cocktail party was fun and very enjoyable we have been to many of these parties but this one was special and the captain and his executive officers made the difference Chris and Trent were very friendly and courteous, thanks for your wonderful company. Read Less
Sail Date September 2019
Very nice ship. Service and food at restaurants below average. Full wine list was not available from day one. Ripped-off having to pay 18% service fee on all drinks etc. Cost of shuttle bus expensive. A number of crew members trying to ... Read More
Very nice ship. Service and food at restaurants below average. Full wine list was not available from day one. Ripped-off having to pay 18% service fee on all drinks etc. Cost of shuttle bus expensive. A number of crew members trying to gouge money by inviting to attend paid activities etc. Due to the late arrival of the ship there was total chaos and incompetency by staff at embarkation. Very little or no information as to why it was taking so long to embark while passengers were sweating under 35 degree temperatures in the waiting lounge without air-conditioning. Although it was no fault of the staff for the late arrival, staff were absolutely hopeless in organisation embarkation. Only received notification of the late arrival of the ship 2 hours before we were due to embarkation. Many passengers were complaining about the poor quality of food in restaurants and the 18% service fee. Read Less
Sail Date September 2019
We spent 3 days in Japan before the cruise started. The staff and service boarding and disembarking the ship were excellent and efficient. The ship was in good condition and very clean and the entertainment was of a good standard. ... Read More
We spent 3 days in Japan before the cruise started. The staff and service boarding and disembarking the ship were excellent and efficient. The ship was in good condition and very clean and the entertainment was of a good standard. There was very little activities organised while onboard which was disappointing. Some were advertised as 'unhosted'. Would have loved some pool volleyball, basketball or table tennis organised fun events to promote involvement and connections. Pools, bars and lounges were excellent. Unfortunately the shore excursions were rushed and the english tour guides spoke little english and seemed very unprofessional. Holding small maps and family photos up where only first 5-6 rows could see. We travelled with my parents and enjoyed the adults only pool areas were a great idea. I would defiantly cruise again, as a great way to holiday but have learnt better ways to approach aspects. With some refinement it would be an excellent way to holiday. Read Less
Sail Date August 2019
This cruise on the Maasdam has managed to achieve what no other HAL cruise has managed to achieve, make us regret booking it. With well over 75 cruises under our belt, this cruise scores the highest in its ability to underachieve and show ... Read More
This cruise on the Maasdam has managed to achieve what no other HAL cruise has managed to achieve, make us regret booking it. With well over 75 cruises under our belt, this cruise scores the highest in its ability to underachieve and show indifference to guests. What more can I say other than when we got to Yokohama after the first segment, if we could have changed our air ticket we would have left the ship two weeks early and prepared for our September voyage on the RTDM. Aside from our DR steward Jaka, wine stewards Dave and Von, Lido manager Budi and his staff, Assistant Maitre'D Yudi, coffee gal Amee, our cabin stewards Roby, his assistant, Yusuf and Nicks and all of the other Indonesian, Filipino and Thai servers and stewards who were all terrific, serviceable, friendly and a delight to be around like most HAL crews we have experienced, I can honestly say the management, especially officers, have been the most uninterested, least receptive, least hospitable, unresponsive and aloof that we have ever had. Following is a review that I sent on one of the “Let us know how we are doing” (sic) cards": We just had the second of our complimentary dinners at the Pinnacle Grill, after which we decided the food was so below the level of the main dining room, we are choosing to give up our complimentary Pinnacle dinners to eat in the main dining room. On our first dinner, notwithstanding the salads which any mediocre cook can prepare, I ordered a petite filet, medium rare and fries, my wife ordered the Cioppino, almost two hours later I received a charred and grossly overdone, cold, flavorless steak and my wife received a Cioppino who’s broth was nothing more than hot water flavored with ketchup with a few measly pieces of seafood. Today’s dinner was as appalling, salad again, lamb chops medium rare for me with a side of hashed potatoes and my wife not wanting to risk it ordered a double portion of crab cakes for her entree, I received two lamb chops, grossly overdone again, tough as nails, grisly, cold and no flavor, the hashed potatoes were soggy and cold, my wife’s baked potato was half baked and inedible (because baking a potato takes real chef artistry maybe), the “crab cakes”, well, they were really bread crumb cakes, you would be hard pressed to find any crab, imitation or otherwise. If these dinners had not been free, it would have been catastrophic, the fact that you have the courage to charge $39 per person for food that is not as good as the Lido Market is outrageous. You would think that a restaurant that has “grill” in it’s name would have a cook that can cook a steak. Apparently you took a third level tier cook from the Lido and have him as a cook at the Pinnacle Grill hoping that the razzmatazz and glamour of the room would fool people into thinking they are eating something good. Perhaps this works for a few who really have no idea what decent food is, but from hearing people talk about their dinners there, perhaps not. Let’s not lose sight that a trained monkey could cook a steak medium rare, hot grill, two minutes per side, hot oven for one or two minutes and serve, tough huh? We will never attend the Pinnacle again even though it’s free. If possible, change our two complimentary Pinnacle Grill dinners on our next segment to two complimentary Canaletto dinners, otherwise we will just eat in the main dining room. The Pinnacle Grill is an embarrassment. You chose to raise the prices in all premium dining rooms and lowered the quality drastically, REALLY? Amazingly, You would think that such a review from a five star gold mariner would elicit some comment, any comment!, maybe a defense for such poor dinners or a response from somebody on board, anybody, maybe a cleaning person, perhaps Thomas the F&B manager, Sylvie the ROM or some Maitre'D, how about the PGM who sat there staring blankly at my plate with all the food remaining uneaten? As I show him the disastrous meal to which he acknowledged was prepared horribly. Perhaps: “ bury my head in the sand and pretend it did not happen and it will go away” is a poor management strategy. Clearly nobody could have cared less. Management (anybody with more than one stripe who is not Indonesian or Filipino ) shows an incredible arrogance, aloofness, invisibility and air of superiority. The food quality and prep in general on the entire ship was nothing short of terrible. The food was of poor quality, ill prepared and tasteless. How much more proof would you need than to realizie that while we get two complimentary Pinnacle dinners per cruise, we did not exercise that right because the food is so poorly prepared in that venue, and quite frankly not better than the main dining room and cannot hold a candle to the Canaletto food. To add insult to injury, on the 15th of August, most food stations were close to empty, apparently Thomas didn’t think he needed to think about food for the day after he left the ship. Interesting since we were docked in Yokohama on the 14th for almost 24 hours and then anchored in the bay for two days due to the Typhoon. Further, I would venture to bet that other than the executive chef all the chefs were apprentices or close to it. Aside from the inability to properly cook a simple piece of meat, we had braised short rib Stroganoff on buttered noodles which was nothing more than greasy brisket tossed with regular boxed spaghetti all doused in the same fake jarred stroganoff sauce, Caesar Salad made with Iceberg instead of Romaine lettuce, on the 14th the only greens in the salad bar at lunch were Iceberg, on the 15th and 16th no greens at all ( a salad bar with no greens whatsoever), Thomas leaves this mess for Ali and Ali continues on the same program. French Onion soup with no onions and a broth that is just salted warm water, mashed potatoes which were clearly instant potatoes prepared with water, always undercooked veggies as sides to all dishes, stuffed cabbage leaves served with raw (blood red) beef, Chef Rudy’s special roasted chicken was basically a dried hockey puck, roasted beet salad served with basically raw beets, advertised morel mushrooms when you serve button mushrooms, not even criminis, baked potatoes that are hard as bricks because they are grossly undercooked, If you would like I can keep going, honestly, I can fill a book with how bad the food and this cruise was. Your only saving grace was Budi in the Lido Market/Canaletto, he tried his butt off. Budi does a great job of managing The Lido Market and Canaletto. Budi is jovial, efficient and very hard working. As is true of all companies, the staff takes on the attitude of management. His staff works hard, are very friendly and highly efficient. Continuing with management principles, this addresses the Hotel management in general. From Florin on down, all officers on the Hotel side are aloof, arrogant and invisible especially the new F&B manager Ali and the new ROM Tony, I know for a fact that Tony was left a note from Sylvie to offer us a complimentary dinner (Sel de Mer) for the night of August 18 (Kochi) sent to us by an HD from another ship (Colin Jacob on the WEDM). we never heard from him. We could not accept this offer from Sylvie on our first segment (she insinuated she would be dining with us and said sadly she would not be there on the next segment since she was going home) because we were booked at various places already and the only dates left were on special dinners nights which were not part of the offer so she had to leave it for the second segment. Sylvie called our cabin on or about August 3 and told us that the offer would be forthcoming from Tony, for the night of the 18th when he came aboard, she would leave him a note to that effect. We never heard from him, or anyone else so we had dinner in the main dining room that evening. By some miracle on August 24, while at lunch, the PGM walked by us, waved and said “see you tonight”. I asked what he meant? He mentioned that tonight we had a complimentary dinner for Sel de Mer sent to us by our friend Colin Jacob, HD on the WEDM. We were dumbfounded, nobody had mentioned it or sent us an invitation. This is not a big deal except that for a chance meeting, with three days to go on the cruise, we would have never known about this very kind offer from a wonderful man who we have the pleasure to call friend. This is yet one more example of the right hand not having a clue what the left is doing on this ship. The HD is unresponsive and indifferent, we tried with three letters sent to him placed in his box by us, no response from him or anyone on his behalf, maybe 28 days is not enough time. Leaving the food situation, our cabin’s interior temperature measured 80 degrees (by guest services measure with digital thermometers) for five days! Exterior temperature was 107 with the heat index. I begged the guest relations desk every day, many times a day for help, the excuse was that the ship just came from Alaska and was set up for cold weather. Really? So you have 20 engineers on board scratching their butts, weather radars blinking everywhere, direct connection to NOAA and yet nobody knew we were going into oppressively hot weather which has been the case at this time of the year for several hundred years? Or maybe this was everyone’s maiden voyage and knew nothing! The geniuses at guest relations offered us a fan! How about we put Orlando Ashford and Stein Cruse in a cabin that has an interior temperature of 80 degrees and offer them a fan to keep them comfortable? Any bets on how many people would still have jobs? The immigration situation on our return to Otaru from our second Russian port was handled like beginners were doing it. We docked at 8:00 a.m. and all aboard was 5:00. Some people did not disembark until 2:30! We received a number 3 for disembarkation. For the second round. I approached “Guest Services”, which should actually be named the “Go to Hell Department”. The gal with the shaved head and the little blond with braids on both sides of the head are both nasty and condescending. I was informed that as a five star gold Mariner I had no priority in disembarkation, only in tendering. Priority was given for other reasons ( many to people who never intended to go ashore or just wanted off in the afternoon to use the internet had number one) I was told Disembarkation is when you leave a ship. Nowhere does that benefit get qualified, disembarkation is anytime you leave the ship there should be some benefit for supporting HAL for 15 years and spending almost 700 days cruising on HAL ships. At the very least, I should expect to not walk away from “guest services” feeling like some little girl told me to F off. Due to the Typhoon we had to anchor in the bay for two days (August 14 docked, 15 & 16 anchored) Did anybody think to politically maneuver with the Japanese government so that we could stay in the Yokohama mooring since other ships could not come in, allowing us to at least go ashore since we were going to be “at sea” for three unscheduled days? How about reversing the itinerary where the Typhoon had no impact? How about maybe going to an alternative port Northeast since the typhoon was tracking northwest? I am not questioning the Captain‘s call on safety, God bless him, but there had to be alternatives. You only need to look on Cruise Mapper and see all of the other ports schedules where weather was not impacting them and no other or at most one other ship was there on any alternative day. On the second round in Korsakov we know for a fact that the captain put on a show by lowering a tender into the water and announced that it was too rough and we would not be tendering there. I know he had a meeting the night before and announced to upper management that he had no intention of tendering but he would put on a show so as to justify his decision. Liar! On the 16th of August we departed our anchorage in Tokyo Bay and made our way to Kobe. As we left Tokyo Bay we received the tail end of the Typhoon experiencing 40 knot winds, driving rain and 5 meters seas. Apparently, some brainless wonder thought that this would be a good time to have a crew of Filipino workers go out to scrape and paint deck railings and some of the ladders going up to the tenders. So let’s see, let’s take a guy that weighs 85 pounds, give him a bucket filled with tools and have him climb up a wet metal ladder while wearing rubber soled shoes during a rainy, howling wind while the ship feels like you are on a roller coaster. Humm.. you certainly didn’t see that officer out there supervising or climbing the ladder in those conditions! You couldn’t wait until tomorrow, when we are docked, so that if the poor bastard falls into the sea he can at least swim to a dock instead of dying? On the 20th of August, they decided to repair the rails and various sections of the railings and exit gates to the tenders (in case of emergency, deck 6) along the starboard side. This was an area about 40 yards long. The wood rails were taken off, as were the gates in order to sand, zinc oxide, prime and paint. Everything was left off unattended for about four hours. You have wet decks (raining), three meters swells and large gaps left open along the railings for a few hours (I have photos if you care to see them, they are date stamped and obviously not shopped). You must admit, under the kindest of opinions the supervisor who ordered this and then did not have a watch person there while whoever was working on this and leaving it unattended is a moron. The old paint scrapings, rust and debris was hosed off into the sea! Having just paid a huge fine for polluting Glacier Bay, can you imagine the reaction of the environmental agencies if they were aware of this!. “Sea of Japan polluted by Holland America Line” reads the headlines. Future cruises? That was something. We tried to book three cruises, 54 days in total. We had received a private sale offer and wanted to take advantage of it. We approached Joanne to book it for us wanting to take advantage of the price and the onboard booking credits. Joanne could not make the offer discount code work or “see” the price we could see on the internet so we left her with all the information and trusted it would suffice, after all, she is a HAL corporate employee. Five days later, not hearing anything, we went to future cruises to find out what was going on. Joanne said that she was unable to book it. Mind you, these offers do not last long. She could have called and let us know what was happening. My wife said “How is that possible? I can do it on my iPad, why can’t you?” No response. My wife asked if she called Seattle (right in front of her at her desk) and was able to book it would she (Joanne), be able to get us the onboard booking credits? She said she should be able to was the reply. My wife called Seattle FROM THE SEA OF JAPAN! She booked the cruises in ten minutes and emailed Joanne the confirmations to try to get us the onboard credits and her commission. The incredibly helpful gal who helped us in Seattle is named Lisa Mayette who actually should get the commission, she was friendly, realized the problem and solved it with great efficiency and speed. Put her on a ship if she is willing. Except for a couple, most onboard future cruise consultants are generally not very efficient and uninterested in getting the job done, if it works, great, if it doesn’t, great. For basically being order takers within a target rich environment, you would think that their ability to book a cruise would match a guest’s ability since they have direct access to HAL and we go through the internet site. In addition to the three cruises we booked, three days prior to leaving we submitted a request for future cruise deposits (3). Having not heard anything, we stopped by as we were preparing to disembark and asked Joanne if she had processed them. Her reply was she didn’t recall ever receiving our request. We then waited while she sorted through about 50 unprocessed forms until she found ours - hopefully it will get processed sometime. I could go on but it would be beating a dead horse, I am sure you get the feel of how unimpressive this cruise was! No question, this was the worst managed cruise we have ever been on. We like to think that they transplanted the ms Jakarta or ms Manila (the training schools) and put it out to sea and we are the guinea pigs for the students. Apparently this must be your worst rated, lowest scoring, least revenue producing ship. WORST CRUISE EVER!! Read Less
Sail Date July 2019
bad food, long queueterrible service, bad singer, snobish crews, we had been treated like cattle or a customer service staff said to me " she don't like me" without doing service, at port boarding took 5 hours for off ... Read More
bad food, long queueterrible service, bad singer, snobish crews, we had been treated like cattle or a customer service staff said to me " she don't like me" without doing service, at port boarding took 5 hours for off board procedure delay. New guests from Tokyo waited 2hours at port standing without chair, toilet. Slow start of evacuation drill. Guests were waited one hour or more in long queues. 2nd sitting restaurant started 9:30 PM. Many customers waited in long My room was smaller than other room 4.5 square meter with ship shape. One bed was normal single bed, however, the other bed was extra bed smaller and hard cushion. Food was bad. Good food was very few. My wife experienced swelling in her face. We spent very terrible holidays. This ship is new. most of crews were unexperienced. Officers were lazy. I do not recommend this ship. This ship worst ever. Read Less
Sail Date April 2019
We selected this cruise because we had never been to Japan. We typically cruise with Holland America but have found on our last couple of cruises that their standards are starting to slip. The quality of the food and the ... Read More
We selected this cruise because we had never been to Japan. We typically cruise with Holland America but have found on our last couple of cruises that their standards are starting to slip. The quality of the food and the selection/variety is not what it used to be. As well, even though the staff are all dedicated and hardworking and do their best to keep the cruisers happy, HAL seems to have reduced the number of staff and so the service is also not what it used to be. Embarkation, in our opinion, was poorly handled and slow and we spent a lot of time simply standing in line. Disembarkation, on the other hand, was quite efficient and quick. The selection of ports for the 14 day Japan portion of the cruise was very good and we enjoyed all of them. We arranged private tours for all but one of the ports and so were always in a very small group, which meant we had more flexibility and usually were able to see more than the large groups. We had an inside cabin and it was quite comfortable and our room stewards were great. Read Less
Sail Date March 2019
Where to begin, the worst cruise we have done over the years Began badly with the Princess bus to take us to port for ship not collecting us or over 100 passe gers for five long hours, stuck at Nerada airport after a ten hour night ... Read More
Where to begin, the worst cruise we have done over the years Began badly with the Princess bus to take us to port for ship not collecting us or over 100 passe gers for five long hours, stuck at Nerada airport after a ten hour night flight. We paid for the service but the agent was totally disorganised and out of his depth. We had to miss two ports due to a typhoon - remained in port until 12 next day then had to miss next port due to an earthquake! Captain was very good in keeping us informed We found the food in the MDR dull and repetitive, as it was a back to back cruise cia Yokohama, we had the same menu after 7 days then again after 5 days. No Japanese food in MDR , same old meals as served everywhere, signs of cost cutting with mimited choices and food poor quality. Our dining room servers were kind and helpful but they couldnt make us for dull food. The worst Experiences was when we returned from going to Busan in S Korea and had to go through complete Japanese immigration, even if passengers never got off the ship! Forms, passports, fingerprints and photos, 3000 passengers having to sit around for over an hour to be able to get off ship for tours! This fiasco was repeated a few days later when we went back to Busan, which is a nothing port, not worth going to for all the trouble So we were glad to get off the ship, it caters for the Japanese passengers who spend a lot of money in the shops on board and have photos taken. Read Less
Sail Date September 2018
We were treated like a "PRINCESS" on this cruise. Choosing Diamond Princess was the best. From the time of Embarkation everything is so well organized. The luggage and checking in, the crews are welcoming. The ship is so ... Read More
We were treated like a "PRINCESS" on this cruise. Choosing Diamond Princess was the best. From the time of Embarkation everything is so well organized. The luggage and checking in, the crews are welcoming. The ship is so clean and huge. Everything is there, shopping, casino, spa, swimming and jacuzzi, plus club danceing. The shore excursion they offered are the best and very organize and worth the money. We went to sign up with Princess organized tour and they pick the best tour for experience and money. Dining at Vivaldi was excellent food choices was great and the waiters are so friendly and hard working people. They always make sure that everyone is well attended and have the best dining experience every night. the pizza bar, the bar, the hamburger are always available in case you get hungry in the middle of the day or the night. Entertainment was awesome there are a lot of choice from dancing, singing, bingo, movies and lot more. The stateroom was amazing, clean well organize and have everything you need. Amazing experience, everyone should experience. Princess Cruise the Best. Read Less
Sail Date September 2018
Sailing on the Diamond Princess was not only memorable - but something that in my mind simply indelible! First, our stateroom welcomed us with the most comfortable bed and plump pillows everyday - with the added bonus of having fresh ... Read More
Sailing on the Diamond Princess was not only memorable - but something that in my mind simply indelible! First, our stateroom welcomed us with the most comfortable bed and plump pillows everyday - with the added bonus of having fresh linen everyday! The Horizon Court lured us every morning with the delicious aroma of both cold & hot entrees to entice us out of our resolve to stay on diet plus the fact that the wait staff made each morning a good one with their smiling faces and offers of help every step of the way. Our sit-down dinners at the Vivaldi combined elegance of the dining room, trained 'formal' wait staff and thoughtfully prepared food to give my group a nightly delight that we looked forward to every night. Although we could not be as gung-ho as all the other guests on board as far as the numerous activities are concerned, we did enjoy the more relaxed activities of playing bingo, attending the port information sessions, lounging by the pools to chat or just even read our books till we fall asleep for our naps! There is no chance for you to wonder what's up because of the PA announcements that encourage you to come to the Atrium for a game of ring toss or paper plane chase. All in fun - there's so much fun even as a spectator! The shore excursions we went on were perfect for a group with an elderly with walking difficulties - the ratings which identified the type of excursion helped us a lot! Loved the fact that the ship docked at Aemori-shi on the first day of the Nebuta Festival! The only blemish in our Diamond trip is the fact that there was a storm at our "tail" which followed us to Ishinomaki, the scheduled first port. My group applauded the Captain's decision to "skip" said port because the Port Authority communicated to the Captain that they will be closing the port - so if we docked, we would have been forced to stay the course of the storm! Another blemish was the long queues and seemingly disorganized way our re-entry to Aemori, Japan was processed. Took us 2 long hours to get to the desk of the Immigration Officials to get our re-entry stamps! Still do not understand why this process took that long when our entry to Vladivostok, Russia was seemless! As for service, from embarkation to disembarkation, I bow to the type of service the Diamond crew offered to all the guests. After all is said and done, this Diamond sailing may not have been perfect - but what Diamond is worth its salt without some imperfection? This Diamond still sparkles! Read Less
Sail Date July 2018
Having enjoyed Princess Cruises before and taking advantage of a Black Friday deal, our family decided to embark on this Diamond Princess cruise. I highly advise spending time in Tokyo and Yokohama before departing, as there is so much to ... Read More
Having enjoyed Princess Cruises before and taking advantage of a Black Friday deal, our family decided to embark on this Diamond Princess cruise. I highly advise spending time in Tokyo and Yokohama before departing, as there is so much to see and do there. We went to museums, shrines, shopping centers, and even Disney beforehand. There's something for everyone in Tokyo, which may not be the case once you get on board and start visiting the ports. Embarkation was terrible. Half our party received an email that departure was delayed and half didn't, leaving us in a foreign country trying to figure out if it was a hoax or not. Then we were left in the hot and humid cruise terminal for hours waiting to get on the ship. Once on the ship we couldn't even get something to eat because we had to go directly to our muster stations. Because everything was done in both Japanese and English, this took even longer, which made it very difficult for the seniors and kids who had gone hours without eating or even having water. Once settled into the ship, we realized that the ship was really showing its age. There were pockets, including our stateroom, that just did not get any air conditioning at all, which when coupled with the 95F weather in Japan was suffocating. About half of the employees were outwardly friendly and the other half didn't speak unless spoken to. The service in the dining room was inconsistent - we often had plates piled up and empty water cups on our tables. The food was okay - try the Italian food - the executive chef is Italian and many of the recipes are his own so those never disappointed. The menus often included dishes from celebrity chefs, most of which were very delicious. I did not have the chance to dine at the specialty restaurants, only main dining and the buffet. The buffet was kept clean and fresh, complete with both western and eastern options. The dining room in the buffet was pretty similar to what we saw in main dining - lots of plates piled up. Because we had ongoing issues with our stateroom, I frequented passenger services a lot. This was a great highlight because they were very responsive and always followed up. Be prepared to shell out more money at each port because they're pretty underdeveloped and Princess makes you pay for a shuttle to get to a more inhabited area. The destination expert on board the ship pushed mainly the shore excursions which, though convenient, were guided by non-experts. It seemed like their only qualification was that they spoke English. I wonder if the Japanese guided tours had more subject matter experts. Another note is that when we went to the desk to meet the destination expert during his office hours to talk about more specific items, he was late and didn't really have any answers for us. The entertainment and activities were a bit lacking, save for the Hawaiian duo who taught ukulele; this was an unexpected but interesting activity. Every wellness seminar was really just a sales seminar, with little value given if you didn't want to pay for anything extra. The production shows were unspectacular though the singers and dancers were pretty decent. There were just no storylines or flow to the songs and dances. I would probably not go again on this ship but would try Princess again on a newer ship. Read Less
Sail Date July 2018
We chose this cruise as my mom is a Princess fan. I've cruised with other lines but this was my first Princess cruise and I was far from impressed. Embarkation was well organized. Our luggage was in our cabin by the time we ... Read More
We chose this cruise as my mom is a Princess fan. I've cruised with other lines but this was my first Princess cruise and I was far from impressed. Embarkation was well organized. Our luggage was in our cabin by the time we entered our room. What a shock to see the mildew in the shower, the toilet seat with touch up paint, and so much paint spatter on the deck and furniture that it looked like a bird poop area!!! When I complained about the mildew to our steward, he said it was stained. I think not. For a cabin w/ a nearly $12K price tag, a little bleach and elbow grease would have been appreciated in advance of our arrival. The service was friendly all over the ship. Our server and assistant server were warm and accommodating. The food was marginal at best. Pasta dish in the Italian restaurant was served warm, not hot. All menus are the same in all the dining rooms. Pizza was very good at the pizza outlet. The coffee bar didn't carry almond milk. The shows were entertaining. Activities were plenty but more cooking options (demonstrations and/or hands on) would have been nice. Ports were nice. Wished we had more time on land. Excursions seemed expensive for what was provided. I traveled with my 9 yr old son. Kids camp was clean but instead of full days of organized activities there were multiple times with "cruisers choice" activities which were mostly movie times. Youth center staff were very nice. Read Less
Sail Date June 2018
JUN 25-3 JUL 19 YOKOHAMA JAPAN 20 OUT OF 45 CABINS WERE REPORTED TO BE UNFIT FOR THE FOLLOWING REASONS: 1. Broken a/c's in 20 of the rooms the entire trip. The temperature in the rooms reached highs of 24 degrres celsius. ... Read More
JUN 25-3 JUL 19 YOKOHAMA JAPAN 20 OUT OF 45 CABINS WERE REPORTED TO BE UNFIT FOR THE FOLLOWING REASONS: 1. Broken a/c's in 20 of the rooms the entire trip. The temperature in the rooms reached highs of 24 degrres celsius. 2. Kids on the cruise had to be put to sleep on the 5th floor of the ship every night before bringing them to the room due to the extreme heat. 3. Adults on the cruise had to sleep with balcony and main entrance doors open due to the extreme heat. A few passengers with medical conditions expressed their lack of ability to breathe. 4. In the afternoon hours, passengers had to vacate their cabins (even if they wanted to rest) due to the heat. 5. The a/c in the international dining hall did not work the entire trip. NEGATIVE EXPERIENCE WITH THE CUSTOMER SERVICE DIRECTOR 1. WHEN I ATTEMPTED TO NOTIFY THE DIRECTOR, I WAS TOLD THAT "I SHOULD NOT EXPECT MY CABIN A/C TO BE LIKE MY HOME A/C." 2. I was also told that due to the size of the ship, the "a/c would not flow to all areas of the ship." he was then informed that this was my 10th cruise and that i have never had this experience or information provided to me. 3 one of the passengers who suffers from a medical condition called the customer service representative to inform them of his lack of ability to sleep. When the technician arrived, he began to argue with the passenger telling him that 22.9 degrees celsius was the best that he could do. He also told the passenger that the room was hot because of him, not the broken a/c. THE FOLLOWING DAY, THE ILL PASSENGER WAS CALLED INTO THE DIRECTOR'S OFFICE AND TOLD THAT, "THE TECHNICIAN DID NOT SHOW FOR WORK BECAUSE OF HIM!" SEVERAL REFRIGERATORS IN THE CABINS DID NOT WORKAT 1. Passesngers that required medications to be refigerated were not accomodated after informing the staff that their refrigerators did not work. 2. Passengers were given ice buckets to use to keep their medications at the appropriate temperatures. However, medications are more effective when stored in the refrigertor (at best temperatures). I am very dissapointed with my overall experience with princess cruise line especially since i was traveling on my yearly vacation with my family group (total of 112 passengers). Food is very avg same menu on deck 14 nothing change for breakfast or lunch. A/c issued will never fix until jan 2019 when ship will go to singapore until then they will give this run a round to all passenger. Read Less
Sail Date June 2018
Celebrity is one of our favourite cruise lines. The staff are always friendly and so helpful. The facilities on board are all good. Our cabin was as expected. The captain is one of the best we have experienced on all the cruise lines. The ... Read More
Celebrity is one of our favourite cruise lines. The staff are always friendly and so helpful. The facilities on board are all good. Our cabin was as expected. The captain is one of the best we have experienced on all the cruise lines. The entertainment team were excellent especially Paul the cruise director, who was a very talented performer in his own right. We ate breakfast and lunch mostly in the Ocean View which always had a good selection of food. The areas were always kept clear and it was never too difficult to find a table. The Main restaurant on deck 4 for the select dining was easy to use. The staff were well organised if the restaurant was busy we had a beeper to call us to the restaurant when they were ready for us. Once or twice we had to request the food to be a little warmer but the staff were very obliging. Melwin the somellier was excellent, remembering our favourite wines and was very attentive. Anwari was one of our favourite waiters too. My husband booked the Tuscan grill for my birthday but it was very disappointing. The food was served cold. Considering there were only 20 people in the restaurant the service and food should have been far better. Although the staff replaced the meals it took the edge off our celebrations. Due to this we would not bother again and would not recommend the restaurant. It was well overpriced for what we had, The ports and shore excursions were good. Travelling with friends on this occasion made it a very memorable cruise Read Less
Sail Date April 2018
It was a good trip and nice. Some of staffs were excellent, but not all of them. Entertainment show is only provided 1 per day at the theater. (it should be twice because there are 2 of seated dining choice (5:30pm & ... Read More
It was a good trip and nice. Some of staffs were excellent, but not all of them. Entertainment show is only provided 1 per day at the theater. (it should be twice because there are 2 of seated dining choice (5:30pm & 7:45pm). So we didn't much enjoy daily show on time, and it was too late to get seat when we got there after our dinner. We expected more menu selections especially dessert. Some shore excursions includes meals on trip but not an optional at all, not for passengers who has allergies, food restrictions/limitations, health issue &religious matters--they should've had at least vegetarian, gluten-free... Shore excursion = ok, but 1 of our 3 guided tours was not good. Our guide was not knowledgeable and less prepared. Time length of visit each place was too short, and our guide did not check 9didnot know) a museum's closing time! so that we spent only 20 minutes at a beautiful Japanese garden/museum --we ran around to take pictures!!! Read Less
Sail Date April 2018
We opted for this one as the price was a little bit down, it hit some new ports for us, and we were able to link up with our son at the Kobe port. While the ship is not new and shows its age here and there, we had a good cabin (standard ... Read More
We opted for this one as the price was a little bit down, it hit some new ports for us, and we were able to link up with our son at the Kobe port. While the ship is not new and shows its age here and there, we had a good cabin (standard outside, deck 4) and were happy with the general experience. We took the perks at sea package and had 4 dinners for two at the specialty restaurants plus $50 off each person's tour at all of the ports. Also we got 250 internet minutes and 2 hours of ship to USA calls. We used all of these perks, even made some doctor appointments back home. The food at the upgrade restaurants was very good, especially at Cagneys where the filet was great. We also used the French restaurant, but liked Cagneys better. As to the dining rooms and the Lido, we found them to be good, but not great. Like most cruises, some items were very good and others just so-so. Service was OK, and the buffet was clean and appetizing. I recall that there were 12 port days on the 15 day cruise. We naturally used the ship tours for about 9 ports, but at Kobe we made independent tours that included the castle at Hemiji and the Kobe city zoo or animal preserve. We rate both of these as top notch. Overall, we really enjoyed the trip. Read Less
Sail Date April 2018
Embarkation and disembarkation went easily. Ship was smaller than what we sailed in the past but better since we got to know just about everyone working on the ship. Expected the cabin to be more elegant although the bathroom was big and ... Read More
Embarkation and disembarkation went easily. Ship was smaller than what we sailed in the past but better since we got to know just about everyone working on the ship. Expected the cabin to be more elegant although the bathroom was big and the bed comfortable it was still a little tight and a bit dated. TV was terrible and barely visible from the bed. Food was great and service was mostly good except for breakfast in the restaurant which was inexcusably poor. Difficult to get a good strong cup of coffee. Loved the afternoon tea. Entertainment was great and the entertainers fabulous. Fun activities every day. Our butler and cabin assistant were fantastic. Overall, all of the crew were helpful and cheerful. Ports were also fabulous but excursions were very disappointing. Staff did not seem to care when we had issues with our excursions. Not sure I would do Silver Seas again without checking other lines first. Read Less
Sail Date September 2017
A 5 day cruise round trip from Yokohama turned into a 6 day cruise with a 48 hour instead of the planned 6 hour stop over in Busan South Korea. This was due to Typhoon Talem. But we couldnt have been happier or more well looked after. ... Read More
A 5 day cruise round trip from Yokohama turned into a 6 day cruise with a 48 hour instead of the planned 6 hour stop over in Busan South Korea. This was due to Typhoon Talem. But we couldnt have been happier or more well looked after. We boarded in great weather, and were very excited as a week before we have been emailed that we had been upgraded from our balcony room to a club class minisuite. End of Day 1 we were informed by the captain of the weather issues due to the typhoon and how we needed to remain in Busan port - and throughout the next 2 days we were kept up to date at all times. This did require changing of flights due to arrivng a day late, and while an inconvenience and added expense (that we claimed from travel insurance), it was so comforting to know the captain had our safety and comfort as a priorty vs keeping to schedule. This is my 4th cruise and the Diamond Princess is by far the best ship and cruise I have been on. We could not fault the staff or the food, the entertainment was very well planned, given the Japanese/non-Japanese passenger mix, they way the staff mananged this bilingually was very professional and seamless. Em/disbarkation was well organised. Our mini suite was excellent and we just loved the extra space and balcony room. We are already planning our next cruise. Read Less
Sail Date September 2017

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