4 Tokyo (Yokohama) Entertainment Cruise Reviews

This cruise was chosen to celebrate our engagement and as an early honeymoon. The fact that we were due to enjoy New Years Eve celebrations in Hong Kong including the expectation of fireworks the world has watched year after year. ... Read More
This cruise was chosen to celebrate our engagement and as an early honeymoon. The fact that we were due to enjoy New Years Eve celebrations in Hong Kong including the expectation of fireworks the world has watched year after year. Instead no contingency plans were in place to make alternative options available and in fact many people who had made their own plans were impeded in attending these activities by not releasing passports or providing adequate information on port locations etc. Guest engagement was minimal by most of the crew - with only a small handful of staff demonstrating any concern or interest in guest satisfaction. Having provided feedback on a number of occasions throughout the cruise regarding concerns such as customer service, incorrect charges added to account, incorrect food items served, food hygiene standards disregarded by staff in Horizon Court, lack of Guest safety and well-being concerns, provision of fresh water at passenger expense, .... little follow up was shown apart from a request from the Hotel Maitre D' for a meeting to allow me to expand on my concerns. The only outcome from this meeting was to have the additional charges removed from our account and the apology from one member of crew who was held responsible - seemed very unfair given she is only able to work within her capability and the equipment available to her. She showed me personally on the next purchase that she need to swipe my card 3 times before it indicated my premium drinks package (word of advice - check your account daily). The internet is snot work anything.... without access to personal mobile data not even emails were accessible! WE resigned ourselves to utilising it for personal messaging on the ship between ourselves and other passengers and it wasn't even adequate for this task. Read Less
Sail Date December 2019
WE chose this cruise in celebration of our 43rd anniversary. My wife and I had planned for a cruise of this nature and area coverage for a while. The motivation was re-enacted when my wife saw a special promo on this 16 nights cruise ... Read More
WE chose this cruise in celebration of our 43rd anniversary. My wife and I had planned for a cruise of this nature and area coverage for a while. The motivation was re-enacted when my wife saw a special promo on this 16 nights cruise trip(it turned out to be a back-to-back cruises in one package). We thought we could take advantage of the E-Z Air program promoted by Princess on booking new cruises. The agent at Costco Travel tried to get us the entire package together with the ordering. Only to be told by the representative at Princess that the E-Z Air was not available to us. WE had received too many 'specials' in pricing on this cruise already. The agent was so upset with the booking rep at Princess… Finally, we had to book the cruise through Expedia Travel for our flights and cruise as a package. The ship was built in 2004. It lacked a lot of new amenities that other ships and cruise lines are offering to its cruisers as part of their exploratory cruising experience especially on sea days. Sea days on board of Diamond were extremely boring. The deck space was closed due to weather - too cold and windy to be roaming around deck in late November. I noticed technicians dressed in black polos working around ship. They told me they were working on changing the ship into a 'medallion class' ship. I am not sure if the major infusion of capital spending on an old ship would add that much more customer satisfaction in return on the investment. As an observation, there was a. high proportion of seniors(Japanese) traveling on board. They could hardly manage their cell phones. I am not sure if they would appreciate more electronic gadgets to be placed on board of ship. Entertainment was a repeat of the first week for those on the second leg of the cruise. The same joke and the same magician and his magical acts! The menu at the dining room, was a repeat of the first week. Portions were very small. we had to eat at the buffet deck again after the 7:15 show. Quality of food was not what I had anticipated on this cruise in comparison even to other Princess' ships I had traveled before. Those who were on their 3rd leg of the cruise grumbled the most. They had to order from the same menu for the third time! The executive chef Paolo M. could be seen walking around the decks with his assistants. I just wished he could spend more time in the kitchen and to come up with more exciting menus. Food fantasy and exploration are part of the highlights in cruising according to my definition. Highlight on board: I could taste fresh ramen and soba noodles with miso soup. Also hand made sushi( they provide the ingredients, you do your own wrapping) on the sushi bar at the buffet deck. NO raw fish available of course. We enjoyed the shore excursions very much. All the bookings were made through Princess. We signed up on every major excursions at every port. The experience was very educational and memorable to say the least. The shore excursions were quite costly, almost as much as what we paid on the cruise itself. Read Less
Sail Date November 2019
We booked the nine day version of this cruise as a complement to a land tour of Japan. In most respects, it met our expectations, but there were definitely some aspects that were disappointing. This circumnavigation of Japan was an ... Read More
We booked the nine day version of this cruise as a complement to a land tour of Japan. In most respects, it met our expectations, but there were definitely some aspects that were disappointing. This circumnavigation of Japan was an excellent, well-balanced itinerary out of Yokohama. What impressed us the most was the number of ports (three in total) visited on the Sea of Japan coast. This is an area of the country that does not seem to see many cruise ships, so it was an appealing aspect of the itinerary. We also appreciated the opportunity to visit South Korea through the port of Busan. For future cruises, it would be nice if Princess could add a port on the island of Kyushu. We booked shore excursions through Princess for each port. Generally, these were well-organized and efficiently run. There was a good variety of offerings, with something for everyone. The process of getting off and back onto the ship was relatively painless, although we were a bit in the dark about the process of retrieving goods that were taken and held by security until the end of the cruise. More information on this procedure would have been welcome. In terms of the running of the ship and service onboard, there were positive and negative aspects. On the positive side, the Princess waiters were excellent, with outstanding service in the Savoy dining room, although the cuisine could be a bit hit-or-miss. The food was generally very good, although two evening meals were substandard due to under or over-cooking. With half of the passengers being Japanese, there were many more Asian dish choices than what one would normally see. The service in the Horizon Court buffet was equally good. We had one evening meal at the Italian premium restaurant, Sabatini’s. Again, the service was excellent, but the food was a little disappointing. For example, the lobster served in the Savoy dining room was superior to what we had in the premium restaurant. Finally, we were regulars at the afternoon tea service in the International Dining Room and really enjoyed the white glove table service and tasty goodies that one usually finds at high tea. The cabin housekeeping service was also a bit unpredictable. Our first cabin steward was sub-par, to the point that we were about to complain. However, after two days, we got a new cabin steward who was so dedicated and attentive that he made up for the first one. The entertainment was good. There were three production shows, of which two were very good. We also enjoyed the other acts, especially the rock violinist, Katei. We really appreciated the demonstration of traditional Japanese comic storytelling, rakugo. We were disappointed that Princess did not take the opportunity of being in Japan to showcase more Japanese talent, such as a J-Pop group or a Kabuki theatre performance. On the negative side, the ship appears tired, with several evident maintenance issues and some areas of the ship being downright filthy. One of the ladies' toilets near the atrium was constantly malfunctioning, and ceiling fans in the dining section of the Lido were covered with so much encrusted dirt that it would have failed a health inspection. We saw at least one instance where a wall had to be torn out to fix the plumbing, and many parts of the passageways showed damage from years of wear and tear. Some of this should certainly have been addressed by the crew, while other issues will require the resources of a full refit. Other parts of the cruise also misfired. On both occasions that we chose to catch a movie on the pool deck on the big screen, the sound system malfunctioned. We also had a total screw-up with room service delivering the wrong items to our cabin. Additionally, we were also taken aback by the way that Princess seems to be nickle-and-diming more aspects of the cruise. For example, the Japanese baths which are unique to this ship were advertised as an appealing feature, until we discovered that you had to pay for each visit, more or less like spa experiences. On the whole, we enjoyed our cruise on Diamond Princess. The itinerary was great, and the crew for the most part was excellent. Nevertheless, the ship needs a lot of work, and we were disappointed by other aspects of the cruise. As a result, only an average score was earned, with lots of room for Princess to improve this unique Japanese experience. Read Less
Sail Date September 2019
April 1, 2018 to April 16, 2018 from Tokyo to Shanghai. First night in La Bistro first choice wine is not available, second the same. Cabin has noise and we are not able to slip. Cabin phone is not working. Change a cabin 2 times. Most of ... Read More
April 1, 2018 to April 16, 2018 from Tokyo to Shanghai. First night in La Bistro first choice wine is not available, second the same. Cabin has noise and we are not able to slip. Cabin phone is not working. Change a cabin 2 times. Most of food OK, but beef and burgers are not eatable. In Tsar restaurant waiting for desert 25 min, waiters disappeared and after desert came melted. Pastries and ice cream are very good. Watermelon is tasteless. All ports are excellent. All shore excursions are good, but one. Entertainment below average. Only two good shows for 15 days. Use a same musicians for 2 times. Customer service is a big issue, we need contact hotel director for resolve cabin noise issue. Cabin was clean and we have no problem. Information from bridge came very late and not clear. NCL need to improve customer service and not sail cabin with noise. Read Less
Sail Date April 2018

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