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9 Crystal Tokyo (Yokohama) Cruise Reviews

Wanted to revisit Japan, enjoy TransAtlantic sea days, heard wonderful comments re: Crystal. This cruise was spectacular in both food, lectures and personal service. Have been on 50 cruises over the years and found the Symphony to be one ... Read More
Wanted to revisit Japan, enjoy TransAtlantic sea days, heard wonderful comments re: Crystal. This cruise was spectacular in both food, lectures and personal service. Have been on 50 cruises over the years and found the Symphony to be one of the very best! Personal service from the luggage delivery to the transfers to and from the airports were truely first class. The employees knew who we were by the second day and their courtesies were most appreciated! Food was excellent everywhere we ate on the ship! Speciality dining was excellent and available most of the time! Lectures were outstanding, this trip highlighted “Hollywood” personalities and the history of musical and dramatic performances. Former astronaut, military general, nature photographer, song writers and well known performers! Ship is spotless and refreshed daily. Always a crew member around to answer question, give directions and offer a hand to complete any task! Ships excursions were excellent and timely! Cabins are nice, clean, comfortable and very quiet! Would suggest taking a small stool to help older or mobility challenged guests to get in and out of the tub-shower! Embarkation and Disembarkation were a snap, many crew members to help with baggage and porters were easily available! First cruise on Crystal and hopefully more in the future Read Less
Sail Date May 2019
Tokyo to San Francisco, 23 days of being pampered, educated, and involved. This was our first Crystal cruise, and hopefully it will not be our last. This “Movie and Theater” themed cruise offered speakers, documentaries and ... Read More
Tokyo to San Francisco, 23 days of being pampered, educated, and involved. This was our first Crystal cruise, and hopefully it will not be our last. This “Movie and Theater” themed cruise offered speakers, documentaries and entertainers. Our days at sea were filled with lecturers and performances. Tours from the ship in various ports were a little bit pricey, but enjoyable. The ship is small enough to be able to meet people more than once. Dining room staff was friendly. Special meal orders were served graciously. Symphony is an older ship, but is very well maintained. A few more electrical outlets would have been helpful, as would have been more prompt repairs to malfunctioning washers and dryers. Over all, cruising on Crystal Symphony was a wonderful experience! Special kudos to Saleh, our waiter who anticipated our every need. Remi, the head waiter, was a miracle worker who brought my the next day’s menu so that my requested salt free meals could be prepared for me. Read Less
Sail Date May 2019
I chose this trip because of the abundance of sea days, which are my favourite. The ship is showing some age and looking a little worn in its finishes and decor, but I don't mind -- to me, there are far more important things to make ... Read More
I chose this trip because of the abundance of sea days, which are my favourite. The ship is showing some age and looking a little worn in its finishes and decor, but I don't mind -- to me, there are far more important things to make a great cruise. My cabin was a window cabin with a partially obstructed view, but the obstruction was truly minimal. Crystal is known for having some of the smallest cabins among the luxury lines, but I found it had more than enough space for my 2.5 week cruise, and I know had there been two of us in the cabin the storage space still would have been enough. I don't know why there's a tub rather than a walk in shower, and I don't see a need for double sinks, but those are likely personal preferences. Also personal is the opinion of the food.......in my opinion, the food was terrific, ranging from very good to outstanding (particularly excellent in the two specialty restaurants). I didn't attend the evening entertainment, with the exception of the Dixieland Jazz performance, so I can't comment other than to say other passengers seemed to enjoy it. My shipboard routine is to do as little as possible other than relax, though I did take part in the daily trivia contests. I heard some of the lectures on the television in my cabin later, and they were interesting and in a bunch of different subjects. One of the nicest things about being aboard is the calm atmosphere and lack of interruptions: There are no announcements other than a daily status update, and no sales pitches or other things to distract from the relaxation available. I love walking the promenade or laying on the Lido deck with a book or puzzle as the ocean drifts by. \ The ship is showing its age, but there's a major refit due in the fall. Read Less
Sail Date April 2017
Returned yesterday from a Tokyo to Honolulu segment on Symphony. Overall, would rate this ship and the crew as excellent. We chose this cruise for a couple of reasons. First, we love sea days and it doesn't get any better than ... Read More
Returned yesterday from a Tokyo to Honolulu segment on Symphony. Overall, would rate this ship and the crew as excellent. We chose this cruise for a couple of reasons. First, we love sea days and it doesn't get any better than this. Second, we live in Honolulu and wanted the opportunity to leave the ship and be home in 10 minutes by cab. We have previously cruised on Silversea and Seabourn. I would give the Symphony a slight edge. It is a larger ship with more dining options and much better entertainment. Also, I found the crew to be a bit warmer and made us feel more comfortable. We opted for Dining by Reservation. It worked out for us very well. Found a table we liked with a great waiter. I would rate the food a little below Seabourn but not my much. The alternative dining options were very pleasant. Al-in-all a terrific cruise. Read Less
Sail Date April 2017
This was the last leg of a Crystal World Cruise and went from Tokyo to San Francisco, with port stops in Japan, Russia, Alaska, and Canada. It was my third Crystal cruise and second on the Serenity. As always with Crystal, it was a ... Read More
This was the last leg of a Crystal World Cruise and went from Tokyo to San Francisco, with port stops in Japan, Russia, Alaska, and Canada. It was my third Crystal cruise and second on the Serenity. As always with Crystal, it was a top-notch experience. I bought my air from Crystal and it was a good experience. The hotel which Crystal provided, the Imperial, was the fanciest in which I have ever stayed. Embarkation was a breeze in Tokyo; as a start to a cruise, the opening of the main dining room for a table-service lunch is so much better than a whole shipload going to the buffet restaurant. The Ship: The Serenity holds about 1000 passengers so it is small and intimate. One never knows there are that many people onboard because the public spaces are so nicely done. The Cabin: The cabins on Serenity are small than those on other high or even mid level cruise lines. As a single traveler, I never have a problem with closet space and drawers. A couple on a trip of this length might. Dining: The food is generally excellent on Crystal. The appetizers and desserts are the high points of the main dining room. The food is not spicy enough for me, but it usually is not on any cruise line. The Lido, the buffet restaurant, had a nice assortment of items every day. Breakfast in both these venues was very good. The breads are outstanding. The Bistro provided an additional place for snacks, nuts and cheeses. Wine was very good everywhere on the ship. Prego, the Italian/steak specialty restaurant, is acceptable; again the appetizers and desserts are the high points. Nobu, the Japanese restaurant, is unbelievable. The sushi and sashimi were consistently the best I have eaten anywhere. The suppliers and the ship's storage must be the best to keep raw fish this good for this long. The cooked items were acceptable but not near the quality of the sashimi. Tastes, a casual, tapas type restaurant, was also very good, especially when shared with a group. On a cruise of this length, I had four complimentary dinners in Prego and/or Nobu; I ate in Prego one additional time and in Nobu about four additional times, paying a $30 upcharge each time. This is one of the few things which seems kind of chintzy for Crystal, since it is an all inclusive experience otherwise. The Entertainment: This was much better than on other cruise lines. The production staff and the musicians were excellent in every venue. There was a rotation of entertainers coming and going so we had new entertainment frequently. There were at least 20 lecturers, instructors, and enrichment providers, and a wide variety of day time activities. The Service: This is where Crystal shines. The service is excellent everywhere on the ship. And the staff are knowledgeable and courteous. Ports and shore excursions: This was an unusual set of ports due to the ship's route: Aomori and Otaru, in northern Japan; Korsakov and Petropavlovsk in the Russian Federation; Dutch Harbor, Kodiak, Seward, Hubbard Glacier, Glacier Bay, Skagway, Juneau, and Ketchikan, Alaska; Vancouver, BC. Since the ship was the first of the season (and perhaps the first ever) in all these places, they were not crowded and the people were delighted to see us. Crystal provides excellent shore excursions that are usually worth the premium they charge for them. There was a ship's escort on every bus and the buses were not crowded. I took a ship shore excursion everywhere one was offered. They also provide a complimentary shuttle service in any port for which the town is more than steps away from the dock. In addition, we only had to tender once. It was an extra treat to spend a day at Hubbard Glacier and another in Glacier Bay, something that would not happen during 'the season.' Other: Because this was a segment of a world cruise, Crystal did not assign cabins until about 10 days or so before the cruise. The ship was not full; there were probably 40 or so empty cabins. We were heading into what could have been (and were) some rough sea areas. Nevertheless, Crystal chose to place some passengers in the very front of the ship; this was not a pleasant experience for them due to the noise of the ship smacking the waves all night long and due to the motion. It would have been better customer service to have placed passengers in the most comfortable portions of the ship. So be aware of this if you are taking a world cruise segment. The captain did an excellent job of navigating some unusual waters. And docking in some very tight places. Nothing ever moved in my cabin at the back of the ship. Read Less
Sail Date April 2016
This cruise on Symphony started in Tokyo, visited two ports in Northern Japan, one in Russia, Kodiak Island and then the typical other Alaska ports on the way to Vancouver via the inside passage. The new owner was in Tokyo sailing around ... Read More
This cruise on Symphony started in Tokyo, visited two ports in Northern Japan, one in Russia, Kodiak Island and then the typical other Alaska ports on the way to Vancouver via the inside passage. The new owner was in Tokyo sailing around on his yacht emblazoned with the Crystal Logo before we left. Overall this was an excellent northern Pacific crossing. The weather cooperated magnificently with mild seas (nothing like you see on the Most Dangerous Catch), some rainy sea days, a fantastic sunny day in Ketchikan, good weather in Glacier Bay and reasonable port days when we visited shore. Time Bandit was anchored in Kodiak during that stop. The ship was FULL so service in the main restaurant was a little below par as the kitchen and waiters attempted to get to every guest, but the food quality was still outstanding. Visits to Silk Road and Prego continue to be journey highlights. Crystal's evening entertainment is always a strength as are the lecturers. I particularly enjoy the early evening show since I go to bed early and get up to exercise at 5 am. I also appreciate the Magic Castle at Sea showings. Due to the length of the voyage that magician also did an evening performance. Another highlight was the Japanese juggler from Cirque du Soleil. While I have cruised on Regent, Seabourn, Silver Sea, Oceania, Holland America and Celebrity, I keep coming back to Crystal because any voyage on Crystal is always delightful. Read Less
Sail Date May 2015
They could not make a Room Access Card for my wife that worked for five days. They kept blaming her for demagnetising the card when for 21 cruises we have worn our card in a Lanyard around our neck. Could not get a Hot Meal in the ... Read More
They could not make a Room Access Card for my wife that worked for five days. They kept blaming her for demagnetising the card when for 21 cruises we have worn our card in a Lanyard around our neck. Could not get a Hot Meal in the Dining Room. Even the hot Soups were cold. Complaints were not able to fix the problem. Could not get a Steak Medium Rare as they always came well done. Excursions were of poor quality and well over prices we spent A$2500 and got half that value. Complaints were ignored. No Musical Entertainment between 8.30 and 9.30pm. The Cruise Director would do nothing about it. Bridge Sessions were only 2 hours on sea days and on port days no equipment would be made available. Ran out of Saporro and Tsingtao beer even though there was a large Asian Passenger list. Also ran out of Hot Chocolate. All in all a poor experience in what is supposed to be a five Star line. Aparently since Changing hands they have deteriorated. Read Less
Sail Date April 2015
Everything was wonderful- from the itinerary, to the speakers to the food. We missed a port due to icebergs, but with so many things to do on the ship it did not matter. Glacier Bay with 4 park rangers and a buffet sandwich lunch was ... Read More
Everything was wonderful- from the itinerary, to the speakers to the food. We missed a port due to icebergs, but with so many things to do on the ship it did not matter. Glacier Bay with 4 park rangers and a buffet sandwich lunch was perfect. wWe left deposits for 2 more Crystal cruises in the future! Read Less
Sail Date April 2015
We have enjoyed several Crystal cruises in recent years, so confidently booked the interestingly routed Tokyo to Vancouver crossing, with an itinerary that visited Russia's Far East, and along the entire Aleutian chain before ... Read More
We have enjoyed several Crystal cruises in recent years, so confidently booked the interestingly routed Tokyo to Vancouver crossing, with an itinerary that visited Russia's Far East, and along the entire Aleutian chain before visiting the more usual Alaskan ports. We anticipated cold weather, rough seas, but looked forward to the exciting prospect of amazing wildlife. Alas, it was not to be, as it was far too early in the season for whale migration, bird life or bear sightings. Wisely we had packed warm clothing , boots, hats etc, as we certainly needed them! So early in the season, we experienced many days of fog, and chill winds, and the ship had to miss Petropavlovsk because of sea ice. It was delightful to visit the charming, welcoming small Japanese ports of Amori and Otaru, totally unlike the frenzied excitement of Tokyo. We thought more unusual Alaskan ports of Dutch Harbor and Kodiak were fascinating, and enjoyed seeing non-touristy Alaska before sailing into busy Ketchikan Crystal have recently changed both their marketing policies, and certainly dropped their standards, it seemed to us, as there was a completely different atmosphere on board. We felt we were on a.downmaeket, mass market ship, with pushing in, loud shouting, "me first" behaviour, disregarding of courtesies towards fellow guests and staff. Even in the glories of Glacier Bay, all seats in the prime viewing area in the forward viewing Palm court had been " reserved" long before dawn, with a refusal to share with fellow guests. The shows were filmed on held up IPads, to the detriment of those behind, despite staff requests. The dress codes had been" relaxed " to the point that there were none, with the words Crystal Casual being interpreted as "come as you are", even on designated formal evenings. It is uncomfortable to those guests who appreciate the opportunity to wear formal evening clothes to realise that some fellow guests think jeans and track suits are acceptable. This may seem a snobby attitude, but we previously found that Crystal offered the opportunity to enjoy a taste of fine, refined, cultured dining and entertainment, completely different to our home life. If this is the way Crystal is choosing to move forward, they will quickly lose their core customers who chose this line for its elegant sophisticated ambience, aimed at well travelled discerning clients. Their continued raising of prices, now several times a year, will soon lose its appeal, and business will slow rapidly. Expensive cruises need to give value for money, and make guests feel the extra expense is worth it. We will certainly reconsider cruising with Crystal again as other luxury lines seem to aim upwards, not, as Crystal appear to be doing, set their standards lower . Read Less
Sail Date April 2015
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