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7 Helpful Votes
Sail Date: April 2019
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while ... Read More
While the overall cruise was very enjoyable, since we were with friends, we have for the first time, being Elite members, have found some issues with the food and/or the prep. This was the first time we sailed in Aqua Class, and while the smaller dining room is nice & Blu, gave us access to two menus (Blu and Main), we do not feel the extra cost of Aqua class was merited. There were some instances where the entrees lacked flavor and were overcooked. One of our travelling companions made the remark that the crepe suzettes dessert tasted like "hockey pucks." Early on, we expressed our disappointment to Guest Relations. Subsequently the Head Chef came to our table and explained that the food comes frozen from the US. and that may alter the freshness factor and taste. Having been on numerous Celebrity cruises, Europe, Caribbean and the TransAtlantic, this was quite a unique explanation. On a positive note, service in Blu was excellent and the wait staff were always willing to exchange any food that was not to your liking. The Blu hostess was also extremely accommodating. As on all our Celebrity cruises the cabin attendant "Z" kept our room in excellent shape. Also we had fun with the Celebrity Life staff, particularly with Jaz and Tim. Read Less
10 Helpful Votes
Sail Date: April 2019
As the caption suggests, my main dissatisfaction with the cruise was the was overly-amplified "ambient" music everywhere, and it was always of the thump-thump variety. There was no escaping it. I will never cruise on ... Read More
As the caption suggests, my main dissatisfaction with the cruise was the was overly-amplified "ambient" music everywhere, and it was always of the thump-thump variety. There was no escaping it. I will never cruise on Celebrity again. For those who do not object to this terrible noise, I am adding a few comments on other aspects of the cruise. The promotional material said the port of embarkation would be Yokohama. With no explanation and no apology Celebrity sent out an e-mail saying the ship would leave from an freighter port about ten miles from Yokohama. I had to change my hotel reservations. Some people said they didn't get the e-mail, went to the wrong port, and had to scramble. Some poor souls probably failed to make it on board at all. Changes must sometimes be made, of course, but failing to acknowledge inconveniencing your customers and to apologize is a serious breach in good service. Regarding the cabin, the shower was roomy and functioned perfectly. It was the best cruise ship shower I've seen. The little lady who tended to my needs was sweet and responsive. Sheets were changed every three days, which was nice. The bed was over-burdened with huge pillows. I stowed them over the closet and under the bed. My cabin attendant got me a reasonably-sized pillow. The mirror had a big circle of light around it. If I sat on the sofa, the light reflected off my glasses, producing an image in the mirror of me with luminous circular eyes. I was amused. The TVs are bolted to the wall, so when the TV was playing next door, I could hear it. The food in the dining room was mediocre, meaning it wasn't very tasty. The emphasis seemed to be on what is called “presentation.” Typically, food is placed in a heap, rather than segregated on the plate. Maybe this is artistic, but the assemblage has to be taken apart before one eats it. As for the specialty restaurants, I didn't try them. Two [Luminae and Blu] were reserved for people higher up in Celebrity's caste system. As a peasant, I was not allowed in them. There was no library on board. A room called “The Retreat” looked like it served that purpose, but it was off-limits to serfs like me. The ship does not have a card room, but we were allowed to play in the upper dining room near the door into the service area, where there was an escalator in serious need of grease. The throbbing of the escalator, along with thumping ambient music, did not make for a relaxed card game. I imagine dining there would be less than ideal, too. Nearby were tables for two with seats enclosed in a cove of foam. That might help a little with sound abatement. One of the bars had two talented chanteuses and a dance floor. It was a pleasant and entertaining way to spend a little time in the evening. The shows in the auditorium were all grossly over-amplified. The grandest featured elaborately-costumed and energetic dancers wearing fake microphones and lip-syncking to recorded music. I don't expect an orchestra on a cruise ship, but at least the singing should be real. Enrichment included a man who talked interestingly about crime in Los Angeles. The other lecturer, while a dynamic speaker, did not have much of interest to say. His lecture on the Pacific Ocean basically said it is big. I like to go to the gym and use the treadmill. Who needs music playing at all or, if it is necessary, why at such high volume? Maybe you want to watch TV, listen to content on your phone, or just read. The loud music is an annoying distraction. All this noise is a deal-breaker for me. I'll never cruise on Celebrity again. Read Less
2 Helpful Votes
Sail Date: October 2016
Chose this cruise because of the ports we visited. Japan was on our bucket list. We did our first cruise on Celebrity a few years ago and considered it to be a high class cruise line. Embarkation in Tokyo was somewhat chaotic and slow. ... Read More
Chose this cruise because of the ports we visited. Japan was on our bucket list. We did our first cruise on Celebrity a few years ago and considered it to be a high class cruise line. Embarkation in Tokyo was somewhat chaotic and slow. It took over 2 hours standing in line in a rather gloomy area. There was little seating and amenities. Once on board we were surprised not to be directed to the buffet but were pleased our cabin was ready. An outside cabin forward on deck 8 which was considerably larger than the adjacent balcony cabin. It was an excellent choice and well attended by Felix who worked efficiently and discreetly, spoke good English and was always smiling. We had set dining and were extremely well looked after by Nino and Gary. The menu did not have a lot of choice although there was a section of "always available" dishes for all courses. By the second week there were only 2 dessert offerings plus the "always available". Must emphasise again though that our waiters were superb. Breakfast was not as consistent in service or food quality as the evening meal. Some options were not always available including skimmed milk. Some guests were disappointed there was no lobster on the menu unless you paid extra for it.. Not my taste but is usually regarded as a cruise treat. It was eventually served on the last evening chic night but we heard it was not available in the pay restaurant that night. We used the buffet once as we were late back but were not impressed with the food which looked as if it had been there for some time. It was a quiet evening as a lot of guests were ashore but I think the food should have been kept fresh. We would have liked a few more activities that were hosted. For example table tennis and basket ball were not often organised but were promoted as free play. Also the table tennis was located in one of the smoking areas. Not a good idea, especially in a hot and humid location. Unlike other cruises my husband found the complimentary gym sessions were few and far between. Part of the fun of cruising to us is dressing up on formal nights. Didn't check before packing but Celebrity now have "evening chic" instead of formal. This can be anything from jeans to a tux. My husband's tux and my long dresses were a very small minority. Entertainment was good and the resident singers and dancers put on some good shows. Disappointed that there was no show on last night. We missed the penultimate show so we could get the packing done and enjoy the last night's show, so we ended up with little to do on the last night. Itinerary was good and we mostly made our own arrangements to view the areas. We did the ship excursion to Chiufen village in Tai Pei which we enjoyed and did the tour on disembarkation day which took us to the airport in Hong Kong where the airport is some distance away. Quite a few elements to this trip and we enjoyed it. Overall a good trip with just a few personal niggles. Read Less
4 Helpful Votes
Sail Date: October 2016
I have to begin this review with the fact that the Monday prior to sailing (October 10, 2016) I was told by Celebrity personnel that we would not be allowed to board the ship without a China Visa. I checked with the Chinese Consulate who ... Read More
I have to begin this review with the fact that the Monday prior to sailing (October 10, 2016) I was told by Celebrity personnel that we would not be allowed to board the ship without a China Visa. I checked with the Chinese Consulate who referred me back to Celebrity. The consulate said I might qualify under the 144 day (no visa needed for US citizens) rule, however, check with the Cruise Lines because they could not say whether or not I could board the ship. I spent 7 1/2 hours on the telephone and the bottom line was that we NEEDED the Visa before would could board the ship. This came from Celebrity Cruise lines. After frantically looking for a way to get a Visa in 4 days (because they had to be in my hands before Friday - we were departing on Saturday to catch the ship on Sunday), and finally found an expediter in San Francisco who (for a fee of $259 over the cost of the Visa, and that was very reasonable compared to others) could get the Visas for me. Going back AGAIN to the fact that I was TOLD REPEATEDLY that I could NOT BOARD the ship without this VISA, after boarding, one of the first signs that I saw was one that said "Guests who wish to participate on tours in Shanghai but do not have a Chinese visa may obtain a provisional visa to be able to participate on a Celebrity Shore Excursion." I later learned that these people got these provisional visas for $10.00!!!! Compare that to $432!!!!! I also learned that other people on this cruise had been told the same thing. If you were one of them, I would love to hear from you!!! Along with being hoodwinked by someone who (I hope) didn't know any better because they do NOT COMMUNICATE properly, after boarding I found the food choices to be very limited, (You are strongly encouraged to purchase food from a specialty restaurant if you want variety) the on-board activities very good if you had one foot in the grave (during a line dance instructional class on the Lido deck, one of the guests asked the instructor to turn the music down!!), practically no activities during days at sea, the Guest Services Staff limited in knowledge. They had no stamps aboard if you wanted to mail postcards. They had no money aboard if you wanted to exchange currency. They said they were waiting on stamps. Also told we could get money exchanged in port (what if we were going on a tour and had no time to exchange?). I still have to give credit where it's due. The waiter and his assistant were wonderful, and the dining room manager was extremely accommodating. The ship is still a nice ship, but most of the staff did not seem very happy. I was also told that there were Leadership people on this cruise from Celebrity. No one told me that while I was aboard and the leadership did not think enough of me and my predicament to have a face-to-face with me. even though she was presented with my circumstances. NOT EVEN TO APOLOGIZE OR TAKE RESPONSIBILITY FOR THEIR OWN MIS-COMMUNICATION. They have a disclaimer on all documents that says each individual is responsible for knowing whether or not they need a Visa. How much good does finding out that you don't need a Visa do, when Celebrity turns around and tells you that you will not board if you don't get one?? I am going to write everyone I know to tell them that I think that CELEBRITY SHOULD TAKE FULL RESPONSIBILITY for my loss of almost $2,000 to expedite the visas, and my guests' loss of $170. each. I always thought a lot of RCCL, and felt that since Celebrity was supposed to be their higher end, the service, food, etc., would be also. IT IS NOT!! Read Less
8 Helpful Votes
Sail Date: September 2016
Perhaps my expectations were tainted by a cruise on the Eclipse back in May because I found the cabins and the wall veneer damaged alongside the beds (although you wouldn't have seen this if the beds hadn't of been brought ... Read More
Perhaps my expectations were tainted by a cruise on the Eclipse back in May because I found the cabins and the wall veneer damaged alongside the beds (although you wouldn't have seen this if the beds hadn't of been brought together to form a double which also showed pieced in bits of veneer in a slightly different colour) and the bathroom mirrors missing their silver backing along the bottom and in the corners. The shower cubicle had traces of black mould and you couldn't adjust the shower rail to fix the shower heads position in place and had to rely on getting it to balance in just the right place to give you a continuous soaking. Unfortunately the cabin sprung a leak one morning after just getting up fortunately and deposited yellow water on the pillow end of the bed! This was sorted very quickly, however the bed side cabinet still showed signs of this when we left the ship with a caked in mess around the table lamp. As for the cruise and the ports, these were great, although service levels on the ship, which was tired in many places were not the best I have experienced with other competing premium cruise lines providing better all round service or in fact when compared to the Eclipse, however the this ship probably had some of the best senior officers that we have sailed with and who seemed to look forward to mingling with passengers. Food choice was what I would call adequate and edible in the main dining room, however, it very much depended on what you ordered as our table never had a bad rare or medium steak and the food was on many occasions just warm which possibly could be accounted for by the occasional slow table service. One thing that was great though, was the fact that Celebrity finally got the 144 hour transit free visa process in place for the Shanghai disembarkation. Chinese officials sailed and processed the passports on our only sea day from Sth Korea and we never had a problem getting off the ship. In all, I found the ship a mixed bag, tired in places, excellent entertainment and stressed crew especially in the coffee bar area. Overall I rate the ship 3 star, because it wasn't an outstanding experience as a so called 5 star should be, but that could be because after sailing now for many years, that my expectations are that much greater! Read Less
15 Helpful Votes
Sail Date: September 2016
SHIP’S CONDITION Despite substantially advertized efforts of “solsticizing” the Millennium, her age shows up in various places. I didn’t specifically look for the signs of aging, just noticed things here and there. It is clearly ... Read More
SHIP’S CONDITION Despite substantially advertized efforts of “solsticizing” the Millennium, her age shows up in various places. I didn’t specifically look for the signs of aging, just noticed things here and there. It is clearly seen in quiet corners, and – sadly – in the staterooms. Glasstop table in our stateroom had a heavily rusted base ring; multiple hinges in the wardrobe were refit (yet, all the doors were loose), balcony door sill was rusty and painted over oh so many times, and the stateroom a/c unit behind the toilet wall was making all sorts of weird and strong noises during the whole cruise – despite continuous complaints, the techs were unable to fix that... However, understanding that the ship is in service for 16 years, and honoring the efforts of the crew to keep it neat and clean, one should be quite impressed with the overall Millie’s condition. Public areas – stateroom hallways, staircases, foyers, bars, spa, I-café, etc. – were refurbished impressively nice. One thing that sells Millie’s aging easily is the condition of the bathrooms, both in the staterooms and in the public areas. Outdated fixtures and sinks, cheap mall-like separation walls, last century floor tiles, and wall décor is nowhere near the elegant and modern bathrooms on S-class ships (we have sailed on every S-class ship, just for the record; we also cruised on Millie’s sister ship, Infinity). I am vouching a 100% for environment protection, but I kinda doubt that installing a sulfur oxide scrubber in ship’s exhaust system during the cruise is a sizeable effort in that direction, specifically if this makes the top deck messy and unsightly. If anything, it could’ve been done during recent Millie’s dry-docking. MDR smells. Period. This is another sign of the ship’s long-time wear-and-tear. CREW Only positive things to say, from the Captain, who I met literally in every corner of the ship (e.g., wedding chapel, running deck, medical bay, hallways, basketball court converted into construction site for scrubber...) to our stateroom attendant to our waiter. One of the tests that I have on every cruise ship for the waiting staff is a request of something atypical, like asking to get me a glass of tomato juice during breakfast. It is not a standard item, and it takes for a waiter a trip to the galley to pour it there and to bring it back to the table. It may take somewhere from 10 mins to eternity to get it, depending on the class of the cruise line, eagerness of the crew member to serve, etc. ... but on Millie I was getting it within 10 mins every time. Reception staff was always helpful and resourceful; very refreshing and pleasant experience. This is the first time that we saw a decimation of the stateroom attending staff on Celebrity ship: now they have only a single attendant, no assistants anymore, and with 10+ cabins to clean, it is a tough chore for one guy! DINING Let me correct this. If you are not forking extra dineros for specialty restaurants, or you are not in the suites or Aqua Spa level cabins, it is not a DINING any longer on Celebrity. It is a good level Applebee’s or Red Lobster’s eating, with rare infusions of occasionally tasty dishes from good old days of Celebrity’s glory. Food quality and taste on Celebrity cruise line ships continues to deteriorate. It is amazing how it varies even among supposedly similar menus on S-class ships, but Millie’s galley is far behind those. However, if you have a good, experienced and – importantly – honest waiter, you still could find a good meal choice. Fish was prepared better than meat/poultry on this cruise, and seafood choice was also wider. Desserts were (again) of Applebee’s level. Lavazza coffee was noticed only by the brand-labeled paper cups and coffee-making machines; other than that, the taste of the regular coffee across the whole ship was close to atrocious, unless you are paying extra in Bistro on 5. (Even in the Captain’s Club Breakfast Break (we are Elite members) we had – twice! - a Cappuccino with extra espresso shot that resembled an espresso machine wash-down water...). The sitting capacity of Millie’s Oceanview Café is adequate and even bigger than on S-ships (proportionately to the number of guests), but the design of “all-in-line” stations is outdated and needs to be changed to the “islands” like on S-ships. It was easy to find a table during breakfast or lunchtime, but lines – especially to cooking stations (omelets, pasta etc.) – were often too long. To summarize Millie’s eating experience, for a regular folk who does not want to pay additional fees it is not a great one. Yes there are nice dining options, but it costs extra, and paying 90 bucks for a couple in order to get a tasty dinner on the top of what you already paid for your cruise meals is outrageous. I only can compare this with Oceania ships, where specialty restaurants come free, and btw, Oceania’s Red Ginger restaurant beats Sushi on Five hands down even without 45$ pp surcharge. There was an incident related to how eagerly the specialty restaurants do want to get their seats filled. On second day, we received a flyer in the cabin (by the way, the amount of paper that is wasted on ANY cruise line for this useless and annoying advertisement method is incredible... If this stops, and the amount of food waste is halved, why would Millie need a SO2 scrubber? :)) – so we received a flyer with Celebrity Today newspaper that offered a bundled deal (89$ pp) for three dinners at all three specialty restaurants. When I called to inquire, I was told that it was the deal “from previous cruise” and that now the price is $109 pp... Huh??! One additional thing to mention. This was not a booze cruise by far, but it was quite noticeable that during the whole cruise the bar staff was pushing VERY hard to sell the beverage packages. To say the least, the first thing that was literally shoved in our faces once we stepped onboard was an iPad with beverage package “promotions” – in fact, the bar staff guy almost grabbed the stateroom keys from our hands to “enroll” us... EMBARKATION/DISEMBARKATION Embarkation in Yokohama was flawless. Disembarkation in Shanghai was disorganized, although ship’s personnel tried to help local operators as much as they could. We purchased Celebrity’s pier-to-city transfer for $54 pp, and instead of 9:30 am per schedule we disembarked about an hour later and still had to wait in the “sardine corner” of terminal for another 20 mins until being escorted to the bus. PORTS We checked the excursions available from Celebrity beforehand. The story is standard: hugely overpriced and not really diversified or attractive by content. Example: Celebrity excursion from Kobe to Kyoto was priced at about $240 pp and included only Golden Pavilion and Kiyomizu-Dera as highlights plus lunch, all for 9 hrs with trip on Shinkansen (bullet train). For comparison, we hired a local driver-guide with minivan from MK Taxi Co. in Kyoto for 5 of us, and paid about $600 for everything, including lunch in fabulous traditional Japanese restaurant in Gion district. We saw four UNESCO heritage sites, including Golden Pavilion and Kiyomizu-Dera, plus Gion district in 6 hrs (not counting the train time to/from Kyoto) and rode a super-rapid train Kobe-Kyoto for 1/4 of the price of Shinkansen, spending about 45 min each way. This is certainly not the first and not the last complaint about the cost and the quality of Celebrity’s excursions. Actually, for many other cruise lines it is even more absurd, but I won’t go yapping further about this – it seems that cruise companies really don’t care. I also do understand that this is a matter of personal preference. What bothers me more concerning shore excursions on Celebrity ships is the lack of in-depth information about the ports of call. This can and should be organized better. The on-board TV programming about ports of call seems to be done by middle-school students, very generic and oblivious. Oceania ships have local guides coming onboard right after ship is cleared, so cruisers could consult on the localities BEFORE they go ashore. You may say it is not that important, but it is: you learn what to take ashore additionally or how to dress appropriately for, say, temple visits etc. – all that before you leave the ship. Small but often valuable detail. TOKYO/YOKOHAMA This is a very popular destination and many things are said by others, I don’t want to be redundant. If you stay overnight onboard in Yokohama like we did, it’s a nice city on its own, and lots of places are just next to the international terminal. Train system is extremely useful and efficient, it is not that complicated to learn on the spot how to buy tickets (English-written instructions are available in the ticket machine touch screens), and Japanese people are so polite and helpful that even if they do not speak English well, they sympathize your trouble and will go a long mile (sometimes literally walking with you to point out!) to help. We bought SUICA IC cards, rechargeable electronic multi-pass tickets that we used everywhere when traveled by trains or when bought stuff in the Family Mart stores, this is a very good way to spare the hassle of figuring out the fare etc. You can charge the card with up to 20,000 JPY. SHIMIDZU-SHIZUOKA This was a relatively short stop, only 7 hrs, and we sailed off at 3 pm. The highly touted attraction there is the magnificent view of Mt. Fuji, which is considered a premier spot for all of Japan for this purpose... Millie clipped the tails of two typhoons during this trip, and naturally, except a couple of days in the middle of the cruise (Kagoshima/Nagasaki and somewhat sunny day in Busan) the rest was just rain, often drenching, like in Shimizu... So no Fuji in site anywhere. But forget Fuji! I wanted – for years – to visit Kunozan Toshogu Shinto shrine, one of the sacred places in Japanese history, the place of the first mighty shogun of Edo era, Tokugava Ieyasu. It was a dreamlike experience, because when we reached the shrine, the rain started pouring crazy, and except us, there were only three other people in the whole complex. One thing related to the early departure (3 pm) from Shimizu. All-aboard was 2:45 pm, many people came early and conveniently wanted to have lunch onboard. I have never seen such a stampede in the Oceanview café – it seemed that everyone on board decided to eat at that time. I saw folks taking plates down a deck and eating in the library (I kid you not). Naturally, lines to the stations were mile-long and it looked like café staff was unprepared to that – more popular dishes were flying off the stations, and replacements were not hurried in... KOBE First day we took a super-rapid train to Himeji, where the famous Himeji castle is placed. Two stops on port liner train took us to Sannomiya station, from where we went to Himeji. From Himeji station you can walk straight to the Himeji castle (20-25 min walk). Very well-preserved and unique site. Highly recommend for those who likes Japanese samurai movies :) You walk six stories up through a wooden maze of the rooms breathing history in the palace... For a second day we booked the excursion in Kyoto (see above). Incredible place. I cannot name any other city in the world that has over a dozen UNESCO Heritage Sites, and many of them are within a walking distance. Surreal tranquility of ancient but well-kept gardens. Millennium-old amazing stories and traditions. You breathe all that in Kyoto. KOCHI Nothing spectacular, except we happened to arrive during their local holiday and the city was booming with crowd plowing through the mega-store (three huge malls linked with underground passages). Sushi, bakery, ramen, udon, sweets of all kinds... Everybody was so nice and kind! They had a few dozens of elderly volunteers who navigated Millennium cruiser’s way through the city – they wore yellow jackets, seen from afar. KAGOSHIMA Spent a few hrs downtown; neat port city, amazing view of the active volcano Sakurajima from the ship. Last eruption – February 2016! There is a nice market downtown, and a XVI century old castle nearby, well kept and impressive. NAGASAKI Very touching welcome on arrival from local tourist board. The top attraction for this strategic Japanese port is A-bomb memorial and Peace Park. I did not want to see that. Personal reasons. We opted out to walk the line of temples and cemeteries along Teramachi, Temple Street. Amazing experience on early Sunday morning. Again, as at Kunozan Toshogu in Shimizu, only a few people where with us there, locals who came to prey or to visit their loved ones... Rich history (I was moved mightily when read a few obituaries in English next to the tombs, for famous locals... They talk about times when Dutch and Brits were fighting to establish the control over the port!). Unbelievable spirituality. JEJU ISLAND Miserable weather the whole day. Nothing close to Hawaii, although the island is claimed to be Korean Hawaii :). We hired a cab straight from port and went around, visiting a few places of various interests, including Loveland sculpture park. Quite unusual way of inspiring young Koreans to have more children. Waterfalls seemed to be popular as well, but they are relatively far from port. (Big difference between Korea and Japan is an often-cold reaction of Koreans related to your attempt to ask the direction...) BUSAN For us, it was an incredible discovery of the modern, massively populated, well-developed city-port. Great organization of free shuttle service to downtown – no waiting in line at all. Haeundae I’Park complex is like a snapshot from futuristic sci-fi movie. Google it, you’d be stunned. We took a 2hr City Bus tour, very much recommended! SHANGHAI Again, this is a well-documented point in many itineraries. We stayed post-cruise for three days there. The Bund, temples, noodles, soup dumplings, People’s Park, shopping. Unfortunately, Saturday October 1 was the first of the National Day holidays in China, and Shanghai streets were jammed with visitors. Scary experience of being caught underground, during the closure of Nanjing Rd East subway station in the evening – the police were shutting down the exits one by one, and the crowd was frantically trying to get out at the nearest exit, with no avail... Qi Pu market is a mecca for cheap clothes, bags etc. in Shanghai. Went there just to soak in the experience. Interesting trend: once you are “glued” by the street picker, a man or a woman who aggressively calls you to see “el cheapo” bags or watches or clothes, he/she will follow you anywhere in Qi Pu, and try to lure you to his/her “sister”-“brother”-“untie” stalls. It is a fascinating tactics to watch :) SUMMARY Great itinerary often makes for a great cruise, even if the ship is not perfect. This was exactly the case with us. We are devoted Celebrity cruisers, and will sail with Celebrity again, but on S-class ships. Millie was a pride of Celebrity for years, and if tradition needs to be held high, she needs to be fixed well, not just brushed on the surface. Read Less
6 Helpful Votes
Sail Date: September 2016
This was my first cruise. I was so excited All my cruise friends had raved about cruising -the food,the intertainment etc. Here is my reflections: The food was vile. The service terrific. How difficult it must be to serve food that ... Read More
This was my first cruise. I was so excited All my cruise friends had raved about cruising -the food,the intertainment etc. Here is my reflections: The food was vile. The service terrific. How difficult it must be to serve food that isn't up to standard in the main dining rooms and deal with the complaints. The new trend now is to push passengers to the speciality restaurants. The Canyon Ranch Spa was terrific. No need to pack anything nice to wear. I did wear all my pretty dresses to dinner,but everyone else wore shorts. I especially enjoyed (not) the wife beaters at breakfast. I liken this experience to the deregulation of the airlines. If you want good food you will have to pay for it. Guest services and porter staff outstanding. Entertainment good: As far as theatre is concerned. However, there wasn't all that much. The casino could not be operated due to Japanese laws. So knowing this information ahead of time, it would have been nice to have something else to do. Movies??? Trivia at ten not so exciting. Cleanliness of ship, not so much. I was told not to expect much as the ship was 16 years old. Excuse me, hotels are old,but there are PIP standards that must be met In order to keep the franchise. There was a terrible smell in my cabin that could not be eradicated. Cracks in the tiles as well. Shore excursions were okay, but very expensive when alternatives are cheaper and cover the same or more. The Captain and his crew were amazing. We encountered two typhoons during our cruise. Never felt unsafe. It is my understanding that the Celebrity had once been a family owned enterprise. Standards were high all over. Now the celebrity is owned by Royal Caribbean, No longer are there high standards. I worked in the airline industry for many years. Passengers dressed to board a plane and travel eregulation changed all that. Peanuts and no food is now the standard. Looks like the same occurrence has taken place in the cruise industry. A shame Would I go again. Yes but my expectations would be much lower. It was the best and cheapest way to see Japan. However, if I consider another cruise I will ask how old the ship is and who owns it. I will look for other cruisers who will tell me about the standards. Read Less
4 Helpful Votes
Sail Date: October 2015
Celebrity Millennium, Tokyo to Hong Kong Autumn 2015 The cabin, sorry, state room was inside, 9063, not because I’m tight, which I am a bit, but because all the others had been booked. The cabin was fairly large, with a good, ... Read More
Celebrity Millennium, Tokyo to Hong Kong Autumn 2015 The cabin, sorry, state room was inside, 9063, not because I’m tight, which I am a bit, but because all the others had been booked. The cabin was fairly large, with a good, comfy double bed, a bit of a waste at our age. There was adequate wardrobe and storage space, TV with both satellite and pay per view, although apart from the news we didn’t watch it much, there was also a strange, horizontal shower that we were unable to adjust, on the whole the ship was spotless. Food: On the whole it was very good. Apart from the specialist restaurants which we didn’t use, see above, there are four main venues. The Poolside Grill, made that mistake once, cold, greasy, overcooked food, and, strangely for a cruise ship, apathetic staff, all the other staff were great, many with a sense of humour, which was appreciated. The healthy eating option, surely an oxymoron on a cruise ship. The Ocean View Café, this is the buffet area. It has quite a strange layout and you can use 500Kc just looking for food. The food is good and varied, although seldom hot and many had a sweet taste. It also had a good Asian option at breakfast, some of the dishes I chose tended to turn my wife’s stomach, she has always been a delicate flower! The main, Metropolitan Restaurant is the waiter served area. We went ‘any time dining’ which in reality was ‘anything but anytime dining,’ it was a shambles. You really do have to book and be prepared to wait. The conversation went something like this. “Can I book a table for about seven o’clock?” “We only have six or eight.” This is not an exaggeration. The food was very good, the portion size at first looked quite small, but at the end of the night it proved to be just right. Although like the buffet none of the meals were hot, maybe this is the American influence as we have found that most meals in the US are served this way. Also many of the meals had a sweet taste, perhaps another Americanism. Unfortunately with the main restaurant ranging over two decks it does tend to get very noisy, and if you’re on a large table it can be very hard to hear the conversation. Drinks: The one thing that Celebrity are good at is charging, which they do like a Rhino. They have little draft beer, Heineken and Millar Light, which don’t really count, these are $5:50 an American, 16oz pint, although given the bar staff’s inability to fill glasses these turn out to be more like 14ozs. There is also an 18% service charge on all drinks. You are encouraged, should you have exceptional service to tip more. The waiter is bringing it from the bar! All the other beer is bottled and ranges from $6 to ‘I have just won the lottery’ Wine starts at about $9 a glass to ‘I have just won the Euro Millions,’ Coffee and soft drinks are about $3:50. The do, do a drinks package which starts at about $55/day. Entertainment: The main entertainment, ie the big shows tend to be singing acts and solo performers brought on board as the cruise proceeds. While some of these were very good many of the singers couldn’t hold a tune in a bucket. The entertainment during the day, we found to be quite poor with a large part of this, maybe 50%, being either selling led, art auctions, health seminars etc, or subscription required. Excursions: We tend not to do too many booked off the ship, as these tend to be, as on all cruises, quite expensive, although if you do take one of these the standard, especially of safety will be excellent, they also have the great advantage of not leaving you on the quay side should you be late back. In Shimizu, we just walked round the town finding many of the attractions quite easily. Nagasaki, again is quite easy to get round, the trip to the peace park involves two trams, day ticket about Y300, but again using them is a piece of cake. The peace park and museum could take you most of the day. Kobe, some of the more adventurous took trains to Kyoto, we just wandered round again and found enough to do. We did get the loop bus, all day Y600, to Mount Rokko and the herb garden. You get the cable car, Y1100 return with discount if you produce the bus ticket, to the top and walk back about half way through the garden. There is also a free shuttle into town. Shanghai, there was a lot of confusion about whether you need a Chinese visa even if you stay on board, we found we didn’t but please check in good time whether you need one or not. Visas could be obtained on board but again please check before you go. Okinawa, we got the mono rail to Shiru Castle which was easy, although there is no shuttle and the walk to town takes about 30-40 minutes. Taiwan, we did book a trip to Taipei here because there is very little to do in Keelung, although the night market is amazing. Hong Kong, here we went for the Hop off-Hop on bus, if booked through the ship, it is slightly more expensive, but they do provide a shuttle into town, which is worth the extra. Don’t try and do too much on the bus, we did and spent the day in traffic. This is the first time for us with Celebrity and it was very good, but we do feel we’ve been on better. Would we go with them again? Yes, but only if it was a good deal and the itinerary was right. Read Less
Sail Date: October 2014
This ship needs to be retired now and not in 2 years time as planned. There are holes in the floor under the carpets both in the main dining hall and also on the decks in front of cabins. The drainage covers near the pool were loose and ... Read More
This ship needs to be retired now and not in 2 years time as planned. There are holes in the floor under the carpets both in the main dining hall and also on the decks in front of cabins. The drainage covers near the pool were loose and wobbly and were either dropped or stuck up on one side so were dangerous. The food in the self service cafe was often cold, especially the soup and the garlic bread. The entertainment was pathetic and only lasted 3/4 hour in the main theater The tables in the theater often fell out of their 3 prong housing onto your feet if someone went past to go to other seats and therefore the glass was often chipped. The tea on sea days finishes at 5pm but nobody told the staff on the first day at sea so they closed teatime at 4.30pm. I was in a 'concierge' class cabin on the 9th deck. I was expecting fresh fruit when I arrived, sparking wine and flowers. The fruit consisted of 2 apples & 1 orange (which was our fruit for the following 14 days), a bottle of the cheapest sparkling wine the boat carries and I am still waiting for the flowers. The towels were hard and uncomfortable, luckily I had my own towel. The lifeboat drill was a farce, we had to go to our muster station in one of the lounges where they ticked off our name and we sat there without our life jackets whilst a talk was held and that was it. I have still to find my lifeboat or my life jacket! This is the first cruise ship out of 6 cruises where there was not 24/7 food. All the food closed at midnight. You were able to get tea/coffee but no food unless you ordered room service. Early disembarkation was meant to be for my cabin class, we were the second to last number to disembark. I WILL NEVER SAIL WITH CELEBRITY AGAIN. Read Less
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