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569 Marella Cruises Europe - Western Mediterranean Cruise Reviews

We chose this cruise because it's the newest ship of the Marella fleet. It is not a brand new ship. Now to dispel some of the complaints posted on this site about Naples airport. Naples is a very small airport. If several flights ... Read More
We chose this cruise because it's the newest ship of the Marella fleet. It is not a brand new ship. Now to dispel some of the complaints posted on this site about Naples airport. Naples is a very small airport. If several flights land at the same time then expect delays getting your luggage. We flew in from Birmingham and we only had to wait 20 minutes. Someone from Marella was on hand to help us. Marella staff were on hand to help us every step of the way. There is a 10 minute walk to the coach transfer. Those who require assistance will be helped. Transfer to the cruise terminal took 25 minutes. We were processed very quickly and we're having lunch on the ship as our cabins weren't ready until 12.30. your cases will be taken off you in the terminal building and taken direct to your cabin. People have commented on the lack of sockets in their cabins. There is a phone charging socket on one of the bedside lamps, a socket by the kettle on the dressing table and a shaver socket in the light over the mirror in the bathroom. You just pull the flap down and it's under there. There is plenty of wardrobe space and a cupboard with drawers m The cabin is small but very comfortable. The bed is very comfortable. For those who wish to take a tuxedo for the Captain's Dress to Impress please do so. Several men took them on our cruise. The meals are amazing. In fact they are better than some I:be eaten in my home town. I hope this post has helped those passengers vho have some concerns as a result of some of the comments especially about Naples airport. O Read Less
Sail Date October 2019
This is the first time we have been with TUI as before we have tried Royal Carribean once and Norwegian Cruise lines 3 times. TUI is up there with the rest and the holiday was enjoyable. The entertainment team were very professional. The ... Read More
This is the first time we have been with TUI as before we have tried Royal Carribean once and Norwegian Cruise lines 3 times. TUI is up there with the rest and the holiday was enjoyable. The entertainment team were very professional. The food was good except in the Italian (perhaps we ordered the wrong dish) . The Italian was part of the main restaurant Lattitude 53 and not in a separate venue. The shows were good. The cabin was excellent and the biggest we have had. (we always have inside cabins). My criticisms of the ship would be the Coffee Port and the Golf bar. Both of them having no atmosphere whatsoever. We were on the premium package so we could anything we wanted from the coffee port, however you could only have a fancy coffee with Tia Maria etc. after 6 pm. Why when we are on premium package. We should be able to have a nice coffee when we want one. The Coffee Port is massive and has no atmosphere and hardly any people in it, unless the weather turns and then everyone goes in there. We didnt attempt to go in the golf bar. It was silly and again no atmosphere. To summarise, a good holiday. Will be taking a break from crusing for a while now though as I am tiring of the same evening entertainment which is generally the same format on all ships but having said that, TUI's entertainment was really good. Read Less
Sail Date September 2019
We chose this ship because it’s a small friendly ship this was our 4th time and it’s still a good as the first time we booked. The ship is kept spotlessly clean it is an old ship but staff are incredible. The food both in the lido and ... Read More
We chose this ship because it’s a small friendly ship this was our 4th time and it’s still a good as the first time we booked. The ship is kept spotlessly clean it is an old ship but staff are incredible. The food both in the lido and Orion was lovely always hot and well presented, also there is a hot stones which you do have to pay a supplement for but it was amazing. We stay in an inside cabin on deck seven our cabin was kept spotless by Suaib he was always smiling and so polite a big thank you to him. The show team in the Broadway show lounge were really good. There are lots of different bars to suite every age waiters remember your name after one day amazing. We spent a lot of time in the waters edge as you can sit on deck and waiters come out and serve you. Thanks to Pluto and Carlos who worked really hard. There is lots going on all day games quizzes and music if you want it big thank you to Shayne the cruise director Rachael and David for always having time for a chat and making us all so welcome. Also Aaron who was with us the first week. Also as we were leaving Captain Steve was on the port saying goodbye to every person leaving the ship. Thank you all on the morrella dream for a fantastic holiday Read Less
Sail Date September 2019
This was my first cruise. After being delayed by 2.5 hours with a Tui flight we joined the ship 30 minutes before departure. On boarding we made our own way to our room and after paying £48 for a specified cabin with a double bed. We ... Read More
This was my first cruise. After being delayed by 2.5 hours with a Tui flight we joined the ship 30 minutes before departure. On boarding we made our own way to our room and after paying £48 for a specified cabin with a double bed. We were disappointed to find 2 singles. No time for photographs on boarding. All the restaurants were shut, so after a journey time of 9 hours we went upstairs to our only choice the buffet The captain and team knew some flights would be late joining the ship but nobody at TUI cared. Arriving in the Islands buffet we were presented with 2 stale cold dishes of vegetable curry and o e dish of cold rice. After paying £2300 each for 14 days this was very disappointing. The response from the manager was the snack bar opens at 12 midnight you can go there? The rest of the dining experiences were ok, we ate in Gallery 47 and 47. The food was OK but most nights the service was slow and chaotic. The food was never hot. One. Night we upgraded to the hot stone experience In the Glass House. This was a disappointment, 6 oxo sized cubes of beef on a skewer with some peppers. Our clothing became smelly from the in your face smoke. A good dining experience was enjoyed twice which consisted of six tapas and pizza, this was in the glasshouse. We upgraded to the premier all inclusive, however the drinks were no better than the standard all inclusive , the measures were.never full and most of the drinks were prepared in a back kitchen where nobody but the staff could see what you were actually getting. Each evening the Live lounge, and Atrium bar were full, not enough seats for everybody, this is bad, all passe gets had paid a premium but for.many there was no room at the Inn. The service at the bars was slow, with no order of whose to be served next. There was a nice coffee bar, however again the seats were few and far between and those available were hard and uncomfortable. The cabins are very tired and I would grade at 2 star. Our bathroom smelt of rotten eggs. Twice our floor wasn't hovered in the room. On the second week our sheets were not changed. They needed changing! All of the resorts were miles from the port and the time in the port was too limited to really see anything. Tui destination services are not helpful, they are o ly I tested I selling overpriced tours and that is the legacy of the product. On leaving the ship the coaches were a circus to the airport and the luggage was where's Wally of the suitcase world. The one good thing I can say about TUI is they have the most amazing staff fro. Foreign shores, the British TUI staff are nothing but sales reps. The thing that spoilt it for.me was the boarding, late on board bo food, no welc9.e.drink, no apology and nothing to appease the awful start to this not cheap cruise. Try another cruise company whose ships are not tired and dated instead of.Butlns by Sea. Read Less
Sail Date September 2019
Marella have embarcation and disembarcation off to a T in Palma, very smooth well organised. D2 nice ship, immaculate thro out but for us didn't quite flow right from area to area, felt disjointed imo needs some rearranging, eg ... Read More
Marella have embarcation and disembarcation off to a T in Palma, very smooth well organised. D2 nice ship, immaculate thro out but for us didn't quite flow right from area to area, felt disjointed imo needs some rearranging, eg coffee port needs moving to deck 5 and move reception etc to where it is on 7, get rid of tapas and food in glass house and put Spa in there instead of opposite end of ship? Atrium underwhelming ditch those red lights looks like a road traffic area. Night club area very small. Just very muddled. Staff, very good, always smiling and helpful.Big shout out for Anna and her amazing buzzing pager tree at Gallery 47 as well as Praestyn, Ella and Manfred. All the food we had was good and Surf & Turf well worth the supplement of £30 per head. Our only gripe was service in the atrium bar, from ordering a drink off a waiter it was taking 15-20mins for it to get to us at the table, maybe this was because people were going to queue at the bar to get served like they do on other AI holidays? Shows, excellent as ever with Marella particularly liked Starry Night and Putting on Glitz. Very professional fab costummes. Cabin see below. Ports of call, Naples stayed on ship been 3x already, Sardinia took Tui trip to Porto Cervo which was ok but wished we had stayed in Olbia and done our own thing, Livorno, done Tuscany to death already so stayed in port did very good canal tour and wandered around nice city, Villefranche took the train to Monaco wow and Palamos an unspoilt gem worhty of a land holiday very typically Spanish. loved it. The demographic of people on D2 was completely different to that on Ex2 earlier in the year, lots of groups of 6 -8, very few kids, more tattooes than the Royal Navy and that was just the women! very varied from all age groups. D2 would we go on her again, probably.....if there was an itinerary we wanted to do but think we'll be going back to the Explorer ships as we preferred them. All in all we had a good holiday and enjoyed ourselves and would recommend Marella. Read Less
Sail Date September 2019
Just back from a brilliant week on the Discovery 2. This was my first cruise and choose the ship for the itinerary Cosmopolitan Classics which was a great itinerary. Loved all the destinations. I pre booked excursions which were all very ... Read More
Just back from a brilliant week on the Discovery 2. This was my first cruise and choose the ship for the itinerary Cosmopolitan Classics which was a great itinerary. Loved all the destinations. I pre booked excursions which were all very good especially the wine tasting in Tuscany which I would highly recommend. The ship was stunning inside and had everything you could possibly want from a selection of restaurants and bars to choose from. You received an information page every night which included the time the ship was in port, a little about the destination, entertainment on that day and a little information about different staff on the ship. The captain was captain Chris who every day talked over the tannoy to give the guest information about the port, which deck you could disembark from, the weather and any other relevant information. He was always very friendly and encouraged guests to approach him if they had a question at any time. The staff are very friendly and helpful through out the ship and made the experience even more enjoyable. Especially the staff in the restaurant 47° who could never do enough to make sure you were happy. There is entertainment throughout the day. The evening entertainment is very good and the entertainment staff very friendly especially Sean he made a effort to always have a chat or get us up to dance. We paid for the premium package which was great you could have anything to drink at no extra cost. We had an inside plus cabin which was spacious however next time we would upgrade to a balcony as it made a big difference to us not having natural light especially at night as it’s pitch black. The housekeeping staff were excellent always friendly and cleaned the cabin to a high standard and always left a towel animal and chocolate at night which was a lovely touch. This cruise was a great first experience and I looked forward to future cruise on the Discovery 2. Read Less
Sail Date September 2019
my wife and myself have just returned from a dream holiday on marella discovery 2 as my title says a dream of a life time the ship was very clean our cabin steward alicia was a star there was nothing she wouldn't do to make your ... Read More
my wife and myself have just returned from a dream holiday on marella discovery 2 as my title says a dream of a life time the ship was very clean our cabin steward alicia was a star there was nothing she wouldn't do to make your trip great the food was out of this world and so many dining places to eat at and so many shows to see over the week the services were brilliant by all the staff on board ship we will definitely be travelling with marella cruising again they do cater for the disable people and the shore excursions were places that we would not normally had thought of visiting the easy pisa tour we both enjoyed and i always wanted to go to monaco the waiters bar staff and the cabin stewards couldn't do enough for you very polite and friendly there is not much more that i can say but to thank marella cruise for a great holiday Read Less
Sail Date September 2019
First the good points. 1. Terrific stage shows 2. Friendly crew (apart from Zak the barman who thought he was a comedian but, was just annoying). 3. Damjano on reception is an absolute star. 4. Lovely destinations. Now the ... Read More
First the good points. 1. Terrific stage shows 2. Friendly crew (apart from Zak the barman who thought he was a comedian but, was just annoying). 3. Damjano on reception is an absolute star. 4. Lovely destinations. Now the bad points. 1. Awful smell of sewege in cabin (1014), which could not be resolved, even with a deep clean of the drains. After a week, we were given another cabin, which was directly above the reverse thrust engines, that made the cabin rattle every morning at around 5.30, for about 30 minutes. 2. Sun loungers always reserved. Never saw any towels removed, even though it was threatened. 3. Food, especially breakfast, was never hot. 4. Some passengers seemed to be straight out of Weatherspoons. 5. Can only get desert cocktails when eating in Surf & Turf. Having been on Explorer 1 in March, we feel that Explorer 2, although newer, was much, much better. Read Less
Sail Date September 2019
I've cruised once before on the discovery 2 and enjoyed so had high hopes for this "new" ship and could directly compare. On the Explorer 2 there was the same great entertainment, more choice in sunbathing areas (loved the ... Read More
I've cruised once before on the discovery 2 and enjoyed so had high hopes for this "new" ship and could directly compare. On the Explorer 2 there was the same great entertainment, more choice in sunbathing areas (loved the Veranda), bars (loved Flutes) and restaurants (loved Nonnas! + the terrace was a nice extra) and although the food in Latitude was good but it definitely wasn't nearly as good as it was on Discovery 2 which was disappointing as last time that was a real highlight. The coffee choice had been removed from the buffet restaurant (apart from Nonnas) so if you wanted say a latte you had to purchase it from the much expanded coffee port - which was at least an extra € a cup more than the price shown between 07:00 and 10:00!? I couldn't find anywhere that had this information until they told you at the till. Although I had a great time and enjoyed the ship I think I'll be trying another cruise line next as Marella aren't improving overall. Read Less
Sail Date September 2019
The Marella dream is a very old ship and it shows and there a lot better more modem ships out there so it dose seem very basis there’s a lot of vibration and juddering when at sea and all sorts of creeks at night which is a bit alarming ... Read More
The Marella dream is a very old ship and it shows and there a lot better more modem ships out there so it dose seem very basis there’s a lot of vibration and juddering when at sea and all sorts of creeks at night which is a bit alarming of your not used to it However value for money you can’t knock it the crew keep the boat spotless clean and could not do enough for you , the food was only ok at best but the was know shortage Morning noon and night as so with the drinks tui do a upgrade drinks package at £50 pp/pw but it’s really isn’t worth it you’d have to be a boarder lone alcoholic to make it worth while to get your money back entertainment was a bit hit and miss but overall not The thing with tui is what pay includes everything there are no extras so no need to spend anymore if you. Choose I’ve been on much better ships which cost a lot but this is extremely good value for money Read Less
Sail Date September 2019
Great food,fantastic entertainment ,but above all wonderful staff ! From the captain to the man cleaning brass fittings with a toothbrush , they all had a smile and time for the passengers nothing was too much trouble.We were concerned ... Read More
Great food,fantastic entertainment ,but above all wonderful staff ! From the captain to the man cleaning brass fittings with a toothbrush , they all had a smile and time for the passengers nothing was too much trouble.We were concerned about some of the negative reviews but after a week of being made to feel special we wonder what some people expect.The Dream may be old but full of character,cabins are clean and comfortable,dining in the waiter served restaurants five star ! The service we received was second to none and equal to five star hotels we have stayed in recently but the shows are excellent and equal to any theatre show I have paid a fortune for and were the highlight of our cruise , the entertainment team deserve a big pat on the back. We booked shore excursions before we left but perhaps should have booked on ship but that's with hindsight,most were good but im sure our Barcelona guide tried to lose as many passengers from the trip before returning to the ship , So to sum up a very enjoyable cruise,lots of plus points and cant wait to go again. Don't be put off by the negative reviews,as a passenger just leaving when we arrived said "You are gonna love it" Read Less
Sail Date September 2019
My partner and I had cruised before on one of royal Caribbean ships and said we would give the d2 a shot as it was handy for us to get to Palma and so on we had a balcony cabin it was nice We are in the islands restaurant it’s great ... Read More
My partner and I had cruised before on one of royal Caribbean ships and said we would give the d2 a shot as it was handy for us to get to Palma and so on we had a balcony cabin it was nice We are in the islands restaurant it’s great for breakfast and lunch but not dinner it’s seemed by the time you fit your food found a table the food would be cold. 47 & gallery 47 the food was very nice and staff were nice The pool area was nice and relaxing except every day the entertainment team would do quiz games and were really loud I personally don’t like that and I thought it was too noisy it seem to be a big hit with the British guests but you should rage into account not all guests on board are British. It was the one thing I hated every day I like to relax. The staff are very friendly and our cabin girl HANNAH we stayed in cabin 6600 from 31/08/19 she was brilliant nothing was any trouble The one other staff member that really stood out too us was MOKA the lounge bar mAn in the live bar by night and pool bar by day I have the say he was brilliant Read Less
Sail Date August 2019
We chose this cruise for the ports of call Discovery 2 was visiting and we have had a wonderful holiday. The entertainment team put on some truly spectacular shows we especially enjoyed the Freddie Mercury show absolutely amazing, also ... Read More
We chose this cruise for the ports of call Discovery 2 was visiting and we have had a wonderful holiday. The entertainment team put on some truly spectacular shows we especially enjoyed the Freddie Mercury show absolutely amazing, also Carl the UK comedian had everyone laughing from the minute he came on stage to the minute he left and what an amazing voice he's got! The cuisine in all the restaurants is excellent, we especially enjoyed the Italian restaurant, our waiters, we're John Vicoy, Gilzen and the lovely Mary Rose, ask to be seated at Mary Rose's section of the restaraunt, I assure you they will add to your dining experience, thank you guy's and Mary Rose, you really made our holiday special and the trio of tiramasui is the best desert I have ever tasted! A mahoosive thank you to each and every crew member for making our holiday so wonderful. We will be back! Carol and Robert Parkes Read Less
Sail Date August 2019
First cruise and loved every moment from when we got on until when we got off. Taken straight from airport to boat. All boarding and check in straight forward. Cabin was larger than expected. Everything you need - lots of storage and very ... Read More
First cruise and loved every moment from when we got on until when we got off. Taken straight from airport to boat. All boarding and check in straight forward. Cabin was larger than expected. Everything you need - lots of storage and very clean.Lots of choices for meals. Had both buffet and waiter service, all great, lots of choice and always food available somewhere on the ship. Lots of bars to chose from. Always good service and drinks are branded. Did not see the point of upgrading to Premium the stand ones are fine. The staff are amazing and work so hard and always have a smile for you. All shore excursions went well and were well organised. We did three Tui organised ones but next time I would not do so many as they can be long days. The boat is a little older than some others but you only notice this in a few places, mostly it has been updated and kept very clean. For me I preferred a smaller boat to the newer super ships with 5000 people on them.Leaving the boat was again very well organised and same with our onward transfer to a hotel for a week. 100% would book again - great value for money. Read Less
Sail Date August 2019
This was our first cruise and we decided on the Cosmopolitan Classics cruise around the Med. Flight and transition from airport to ship was very smooth and embarkation was fast for 12 noon time of day. Our cabin was also ready when we ... Read More
This was our first cruise and we decided on the Cosmopolitan Classics cruise around the Med. Flight and transition from airport to ship was very smooth and embarkation was fast for 12 noon time of day. Our cabin was also ready when we went to put our hand luggage in it. Ship: Very clean, tidy, easy to navigate around and always seemed like there wasn't a lot of people on ship despite it being full. Staff: There was a really happy vibe on the ship and this was due to the happy and friendly staff. They simply couldn't do enough for you. Captain Chris was down to earth and gave interesting ship announcements and information. The entertainments director, Johnny, was very funny and also very informative on daily activities on his TV broadcast each day. He seemed to appear everywhere and set the fun vibe for the cruise. I can't fault all the hardworking bar staff and our cabin steward, Malvin, who's service was excellent. Entertainment: There was always something to do on the ship in the day or night from poolside, talks, dance classes, trivia and Broadway Shows. The entertainment team were top notch and the shows were amazing. The young actors/dancers/singers were all professional and amazing to watch. We went to 5 shows in 7 nights and they all worked really hard as they also work in the day and around the rest of the ship. There are also some very good musicians on the ship playing in the atrium and the live lounge. We did visit the casino some nights and had few goes on the roulette table. Food: we usually ate in the buffet as we found the quality and variety of the food to be exceptional and it suited us for time to allow us to do other things. I always find it difficult to find good vegetarian options in restaurants, but found the buffet offered so much choice for me. We didn't try the paying restaurants as we were so happy with the food in the buffet. Excursions: we booked 3 excursions for the week with Tui. Naples: the port was beautiful and very picturesque. We went to Pompeii and Vesuvius and really enjoyed this trip. Tip_ climbing the rest of the way up the volcano after the coach drops you off at 1000m was hard work, but worth it! Tui books local guides from the area who are very knowledgeable and this really makes the excursion interesting. We also went to Pisa and Wine Tasting and loved this cultural trip and even bought some wine from the vineyard. We went to Monaco and Monte Carlo as we are F1 fans and the lovely French guide gave us time on our own during the trip so we went to the 'Cafe de Paris' and had an expensive coffee and did some people watching. Some people say to not book excursions and do your own thing, but I like the ease of transport and the local guides make the trip more exciting and informative. I think the Tui excursions were value for money. I'm glad we didn't book more than 3, though as you do need time to relax. It was so exciting to find ourselves at a different port each morning and that has given us the cruise bug from now on. We also went on a 'Behind the scenes Ship tour' for £39 each. We met Captain Chris and had a 15 minute question and answer session on the bridge. We were offered tea and shown around the bridge by the third officer. We also visited the engineering room, the M1 under ship corridor, the kitchen and staff and had a glass of fizz with the Hotel manager. We also had a free photo with the Head chef and his hard working kitchen staff. This tour was great and we would highly recommend it. Overall, we had a great first cruise on a friendly and relaxed ship. All the guests were relaxed and happy due to being looked after by the staff and the happy vibe of this ship. The hardworking staff made the voyage memorable and Tui should be congratulated on all the travel organisation and ease of travel. We came home and booked our next Tui cruise for next year. Read Less
Sail Date August 2019
We booked this cruise having read about the extensive, multi million pound work, carried out on the ship, earlier in the year. The idea of an adults only, all inclusive, port intensive cruise, especially during school holidays, in an ... Read More
We booked this cruise having read about the extensive, multi million pound work, carried out on the ship, earlier in the year. The idea of an adults only, all inclusive, port intensive cruise, especially during school holidays, in an Executive suite, appealed.....how wrong we were ! The public areas are very well appointed, but our Executive suite, oh dear. When we first walked in, we presumed it hadn’t been used much before & was a spare, back up suite. There were so many things wrong with place, missing door handles, rubber seal falling off the bottom of the fridge door, hooks broken, & missing, on back of bathroom door. We had difficulty in opening bathroom units, which are supposed to be spring action, but need a small knob on at least one door under each sink. Water from one sink tap sprayed everywhere, especially the mirror & the person standing in front of it ! The bathroom had been partially modernised, but nowhere else, and even here, more work still needs to be done. The door leading to the bathroom had been damaged and repaired, at some point, but long cracks could be easily seen. There is a shower screen over the bath, but .... no shower ! This rendered the screen futile, & the rubber seal on the door kept falling off when it was opened & closed. Why did we constantly open this door ? The bath towels were always on a shelf above the bath, inside this unit, & we required them twice daily ! When we read about the suites before we left, and again, after we returned home, it clearly stated that there is an over the bath shower, as well as a walk in one. The tv unit in the lounge area was in a very bad state of disrepair, in fact falling apart, & wires were everywhere. Photographs we looked at, of some suites, showed flat screen tv’s mounted on walls, not in ours. Both TVs sat on units, with many wires bundled behind them. The USB points on both bedside lamps, didn’t work properly. The left one didn’t work at all.... The biggest shock...the safe was not secured to anything, meaning it could be lifted & removed from room ! Fortunately we managed to get maintenance to repair some things, especially the safe, but if this place was in regular use, surely others, including cabin stewards, & inspections by senior management, would have noticed the dreadful state of the place. We found an old pair of sandals under the coffee table, & a packet of painkillers in a bedroom drawer..... For what we were charged, almost £7,000, about 5 weeks before we embarked, we expected superb accommodation, & numerous amenities which goes with suites. Prior to leaving home, we had to seek advice as to what amenities would be included, as nothing is stated in brochures, or any website. Eventually, after phoning the South African call centre, several times, as to begin with, we were told “ the system was down “, so they were unable to answer our queries, we were advised we would get robes & toiletries. In fact we got robes, slippers & Clarins toiletries, but.....no shower cap, shoe shine cloth, vanity pack containing cotton buds & cotton wool discs. Once a week, we were also given a tiny tube of lip balm, & a slightly larger tube of limb & foot balm, described a mini spa luxuries. Our suite was also an interconnecting room, so could hear the ramblings during the night, of the occupants in the balcony cabin. The balcony for our suite was massive, the loungers were very comfortable, so we spent much of our on board time there. Unfortunately, this also needed much attention & tlc, particularly in need of painting of the metal floor area under the wooden slats, & varnishing of chair arms. The floor was rusty & old, although no doubt cleaned daily...It is directly under the pool bar, so during the day, it was very noisy, but we were not aware of any noise once we were inside. We went ashore every day we were in port. Leaving the ship early, meant we could enjoy the places we visited when it was quiet, returning to the ship once it started to get very busy. There were times when our suite hadn’t been serviced by the time we got back, in spite of having told our stewards that we rose early, went out, & also were early bedders. Unfortunately, for the majority of the time, our place was the last to be done, until almost the end of the two weeks, when, having spoken with supervisors, it was done early, both morning & evening. There were many issues, which we have already submitted to the company directly, but the bottom line is that we got virtually nothing, having paid a great deal of money. On the very last morning, we returned to our suite after breakfast, & found a letter asking us to go to reception for compensation. We went, & were given a form to sign in order to get our compensation, in which it stated that we wouldn’t get any more money. The amount we were given was underwhelming....£50. Evidently this is the norm, & maximum given out...really ?!? To date, we have not even had an automated reply for our report, which was submitted shortly after we returned home. We decided to wait until we received word from them, but since over a week has elapsed, have decided to carry out the request of the CD. He asked, through the television, for us to post our thoughts on social media, so that everyone could read our comments ! Premium service is a joke.... Not all suite levels should be treated the same. Those pax paying more should get better amenities, but no, on this ship, all suites regardless of money spent, get the same. We suggested some benefits which could be given to Executive & Royal suite guests, but they have obviously fallen on deaf ears. These suites should automatically be given the premium drinks package, & at least 1hour of free Wi-fi daily. There is no Concierge lounge onboard, no private areas for sunbathing, drinking or eating, in fact, once you leave the suite, nothing is given. We read CruiseMapper’s description of this accommodation, prior to embarking, & were wowed, but alas this is completely wrong. This ship started life with Celebrity, and obviously the description given was for when it was a suite with them. There is one line saying, half way through the information, that this suite gets only ‘Premium Service’...... The entire overview should be removed from publication, as it is completely false. We are very experienced cruisers, not with this company, so know what is acceptable, & what is not. To say we were appalled by the standards in this suite, is fairly accurate. Many fellow passengers also left much to be desired. Walking about the ship, in lounges, and the Market Place( buffet ), females wearing only a bikini, men, bare chested & with bare feet were common sights ! Fortunately, the crew in Indigo lounge, deck 12, where we were enjoying a preprandial drink about 17.30, asked men to put on tops, although some men were wearing swimming shorts, but not always dry ! We didn’t frequent the Squid & Anchor pub, as Bingo was being played there daily before dinner. Most crew we encountered were very pleasant. Our servers in the MDR, Latitudes, table 412, which we managed to get regularly, were very good, attentive, friendly & helpful. We found the presentation, & quality of food, to be very good, & had no complaints at all, regardless of where, & when, we ate. We both liked the concept of the Snack Shack on the pool deck, where light prepared snacks could be taken from the refrigerated cabinet, during the day, and consumed on our balcony, & small portions of fish & chips, readily available at the counter for lunch. Two bar staff, Flocera in Flutes, & Alikasandra,( from Belarus ), who worked in both the pool bar, & Aperitif, were excellent. The latter spent much time in conversation with us, when the place was quiet, and we thoroughly enjoyed these encounters. All bar staff we met were good, but the barmen in both Indigo & Aperitif, were particularly attentive, & knew our choice of drinks in the evening. Naples Airport is a disaster, especially when leaving. Arrival wasn’t too bad, except we had to wait quite a while for our luggage, then had a long walk, in the heat, to the coaches. Returning home was horrendous. The place is too small to cope with all the people. UK citizens tend to stand in line, not other nationalities, so it was just a general free for all when going through immigration etc. The departure gate was extremely small, meaning most people had to stand until the bus arrived to take us to the plane. To make matters worse, we were standing for almost an hour. Fortunately the door was open, so fresh air could circulate, but a dreadful situation, especially for older people. The ports of call, particularly the Greek getaway sector, were very good. The second week was alright, but think we would have preferred the following week’s itinerary, going to Croatia etc. We have submitted constructive criticism, & trust our points have been noted by HQ. It is not as if we have manufactured situations or conditions....we report what we found. We have not detailed all the faults on here, but did in our report submitted to the company. One supervisor actually said that it was just the fact the suite didn’t live up to our expectations, was why we were being so critical ! We would defy anyone, paying what we did, for such substandard accommodation, not to be concerned, & report same. Most clocks around the ship displayed the wrong time, some out by many hours. If all other accommodation was in the same dire state as ours, then the ship should not have been put into service when it was. Maintenance work was ongoing all around the ship during our two weeks on board. Did the company run out of time, & money, before it could complete the renovations to our suite ? If so, then the cost to us should have been amended. Surely, the top suites should have been the first places to have undergone massive refurbishment, after the public areas. Finally, some may think, when reading this, that several faults are minor...individually, some are, but collectively, they make for appalling conditions. Read Less
Sail Date August 2019
Went on 4th cruise... chose Marella Explorer 2 for itinerary and port of Naples .... cruise and stay to encompass Sorrento and Amalfi Coast.. Travelled with friends to celebrate 30th wedding anniversaries. My opinion ( shared by husband ... Read More
Went on 4th cruise... chose Marella Explorer 2 for itinerary and port of Naples .... cruise and stay to encompass Sorrento and Amalfi Coast.. Travelled with friends to celebrate 30th wedding anniversaries. My opinion ( shared by husband and friends). Fabulous week had by all. Ship and cabins very comfortable and spotlessly clean. Service and staff all amazing . Bend over backwards to ensure passengers enjoy their time with them . Food brilliant standard. We tend to avoid the buffet type restaurants. Prefer to be waited on and finer dining offered in the other restaurants. Had one upgraded meal “Surf and Turf” which was an excellent experience all round. Food service all faultless Entertainment on board was very good. Shows ok to good. The musicians .... in a class all o their own. Just absolutely brilliant. Sooo talented. And something for everyone. Jazz/swing quartet to soul and rock sessions. Just amazing. Can honestly say the best we have EVER seen ( apart from famous band of course). Standard of hygiene, the decor and presentation of on board facilities all very good and o par with 4 and 5* all inclusive resorts we have stayed in many times previously across the Med, Caribbean and Australasia. I dot understand some of the bad reviews... beyond me how people have rated below 4*.....were we on same ship?? My advice.... if you are looking for all round fun, value for money, good food and service then Marella deliver on all . Do not listen to the moaners.... maybe they have 5* lifestyles every day. T Read Less
Sail Date August 2019
My wife and I chose this for our honeymoon. Having never cruised before we were apprehensive - there was no need for that. What a perfect holiday. Arrival at Naples was fine for us mid twenties couple, although there is a little 10 ... Read More
My wife and I chose this for our honeymoon. Having never cruised before we were apprehensive - there was no need for that. What a perfect holiday. Arrival at Naples was fine for us mid twenties couple, although there is a little 10 minute walk from the terminal to the bus so can't imagine it's great for everyone. Straight onto the boat and into our cabin, bags were delivered about 15 minutes after our arrival. We can't fault any member of staff on board the ship, and a special mention to our cabin steward Anastasiia and also Zaida in the perfume shop as their service went above and beyond. We were invited for dinner with the captain on our second week which was a great experience! Plenty of places to eat and the food is great for everyone, plenty going on in the day and at night, the shows were good - we both felt that the male singers weren't great. Went past Stromboli after leaving Sicily and WOW. As I said... Perfect holiday. Read Less
Sail Date August 2019
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. ... Read More
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. The positives are its an older ship but has some great venues and bars which makes the personnel touches better than the bigger ships and it proved no different from our previous sailings. The services from the bars and restaurant staff were excellent. The professional entertainment was excellent although some of the best act were too late in the evening. We read on an informative letter in our cabin on arrival that they listen to the cruise feedback reviews. They had decided they would let children use the adult pools which I’m not sure was thought through. We like the lido pool on deck 9 it has a children’s pool but they all used the adult pool. Not supervised by staff and parents and just basic chaos all week. Jumping,pushing,shoving,inflatables the size of a person. Water guns the size of cannons firing all over the deck. We are not stick in the muds we have 3 children who don’t behave in this fashion. Three times we complained to reception and all we got back was they are the same throughout the ship. Ruined the holiday and experience. The sail away party the life and sole of these cruises was ruined by the life safety drill taking place at 10.00 in the evening which is unheard off. The food which was always the stalwart of the Dream has gone backwards!! Repetitive basis offering and the sweet selection was really poor. The Cruise Director spent more time trying to sell upgrades than actually information around the entertainment. The 2 hour flight delay coming and 5 hour delay going back didn’t help either. This is our 2nd Marella cruise this year which hasn’t come anywhere near expectations with delays and standards going backwards.one of the biggest frustrations is trying to get your voice heard. The Tui App on the ship is loaded with questions they want to hear rather than anything they don’t. The questionnaire they send you is just as frustrating and if you criticising too much will not let you complete. Prices going up and standards going down. Read Less
Sail Date August 2019
Our Second year on the Dream, I was a little worried about some of the previous reviews , all I can say is they must be quite fussy. First of all this is a 95% British ship, and you certainly see a complete cross section of British ... Read More
Our Second year on the Dream, I was a little worried about some of the previous reviews , all I can say is they must be quite fussy. First of all this is a 95% British ship, and you certainly see a complete cross section of British society, so expect a fair share of tattoos ( and that's just the ladies) there were more children this year , but also good to see more disabled on bored , I would have never recommended a cruise to someone with mobility issues but they were fine, so that's good to see. enough people have mentioned how hard the crew work and of course they do , the food was excellent, and the entertainment also top drawer, the comedian ( always a risk) was great and you could hardly get a seat in the Broadway lounge for his second show. Top Tip, if you are in a port where you aren't going on an excursion ( we only went on 2) then I recommend hitting the pool area straight after breakfast, most people head ashore straight away and you therefore get the pool , and hot tubs , to yourselves. It gets very busy in the afternoon . However there are quiet areas to go to ( deck 7 aft, you will get a lounger anytime ) also since Tui made the holiday " Proper" inclusive getting a drink is not an issue, they have Beer & wine carts where you can more or less help yourself. So in summery you are getting 7 days cruising , fully inclusive for under £1000, come on whats not to like.... Read Less
Sail Date August 2019
We have now been back for a few days so thought it was time I got down to writing my final and overall review of our two week, first ever, cruise. First thing I want to say is that I would definitely recommend a cruise on the TUI ... Read More
We have now been back for a few days so thought it was time I got down to writing my final and overall review of our two week, first ever, cruise. First thing I want to say is that I would definitely recommend a cruise on the TUI Marella Discovery 2 as an amazing experience on a fabulous ship (just in case you are wondering, it is a ship and not a boat, Captain Chris told us so). The ship is incredibly comfortable and I must say unbelievably clean and tidy, this being due in no uncertain terms to the tireless cleaning, polishing, hoovering, clearing, bed making and cabin tidying of the members of the crew who seem to be on the go 24 hours a day. Everywhere you go on board you see someone with a cloth in their hand or a vacuum cleaner running it over another bit of carpet just because. The waiting staff, in the same way, are on the go from way before sun up to well after sun down. Breakfast starts at around 6am when there is an early start to the excursions which I would guess means someone is starting preparation by at least 4am, then as soon as breakfast is over they are then getting ready for snacks, then lunch, then afternoon tea (with proper Cornish Clotted Cream for the scones I must add, yummy, and there was enough for a gurt great dollop). Sorry got a bit carried away with that memory. They are then getting set up for dinner which starts at around 6pm and with 1800 very hungry passengers, many of whom who have been away from the ship on exhausting and hunger inducing excursions, so you can imagine the chaos with this and that is not the end of it for the catering staff as once they have finished with the dinner service they are then preparing food for the midnight snack bar which goes on till... actually I have no idea what time that finishes as the latest we went to this one was around 11.30pm and there were still plenty of people coming in after us. Then just a few short hours later it starts all over again for them. As far as the individual restaurants are concerned, here we go. The Snack Shack - our first experience of dining once we embarked on board. We were wandering around the ship trying to get our bearings and we came across this one and thought, why not. It has a cold frame with sandwiches, wraps, salads and fruit which you can help yourself to and then there is a serving counter where you can get fish and chips, burgers, hot dogs, etc and then the bar area for drinks. I will say the fish and chips were lovely and everyone else in our party were impressed with whatever they had. So good start, well done Snack Shack. Islands - I must be honest, we only ate in Islands a couple of times for breakfast and the 'Cornish Clotted Cream' afternoon teas but from what we could see it was good, wholesome buffet style food which looked tasty and hot. 47 Degrees - Again being honest, we tried to get in here on our first night on board requesting a table for 4. Well... we were told it was very busy and it would be about 30 minutes to get a table. How dreadful... NOT, when you consider that right next door to the restaurant is the Atrium bar where you can get a drink on the house... or was it on our All Inclusive package?!! Sorry, back to being serious now, we were given a buzzer and told that once they had sorted a table for us the buzzer would go off, which it did, but not 30 minutes later, it was about 15 minutes, what a service. We were welcomed at the door by two smiling hostesses who passed us on to the waiting staff who again had huge smiles on their faces and we were shown to our table. Waiter service? But I thought All Inclusive was always buffet style! Not on this ship, 47 Degrees is a fully waiter serviced restaurant where you get a proper fine dining experience of the waiter placing your napkin on your lap, immediately asking what you would like to drink, and I must add, as we had upgraded to the premium drinks package, this basically meant we could have whatever we wanted (too many good quality wines and spirits to list here, I would recommend the upgrade). The menu changes every day and always has a choice of 5 dishes in each of the starters, mains and deserts. The food was amazing, again I can't list all the fantastic dishes on the menu as, like I said they change the dishes every day. One dish I will mention though is Sticky Toffee Pudding. We met the Executive Chef, Carl, on the stairs one morning and I mentioned to him how much I really love Sticky Toffee Pudding. He told me that unfortunately this pudding was not on the menu for another two weeks. Obviously seeing how disappointed I was, three days later on our table at dinner when it came to the desert course he had made a Sticky Toffee Pudding just for me. Honestly! Everyone around was so jealous especially when I wouldn't share it. Actually I did let them all taste it, it was delicious. One of the best I have had, thank you Carl! The Glass House - We ate in here a couple of times for lunch where they did a mean sandwich, chips and salad which you ordered and was made fresh for you from the serving counter. We also had the midnight snacks in here a couple of times, where the curries were lovely and the burger and chips really do sit well at about midnight, or is that sit on your stomach well at about midnight. Not sure? Surf and Turf - You pay a supplement for this restaurant but then you do get to order some impressive steaks which are delicious and tender. As the name suggests they do a surf and turf option on the menu which, surprisingly, includes a steak and some lobster. Again, three courses and a fantastic wine selection which compliments all the different flavours and choices on the menu. One other thing is that all the waiters know which wines go well with which dishes so just ask if you're not sure. And also, again, it is fully waiter serviced where everything is done for you apart from actually eating the food. Kora La - Wow! Pan Asian in this restaurant. Again there is a supplement for this one but BOY is it worth it in here! In case you're wondering from the previous sentence, this was by far our favourite restaurant. The flavour combinations and taste sensations were far better than we ever expected them to be. We actually ate in here four times on our two week cruise in the end. Only planned to eat a couple of times in the supplement restaurants but this one was sooooo good we couldn't help ourselves. Right, on to the most important areas on the ship, the bars. Only joking we don't drink that much... at least not normally. The Atrium bar is a great focal point of the ship with the six floor high, sorry meant deck high, ceiling, an amazing sight and also with the singers, guitarists, saxophonists, pianists, etc there to entertain you while you relax and have a drink, it's great place to sit and chill out after a hard days sunbathing. Then there is the live Room where, as it says on the tin, there is live music played by the resident band, the pianist, or whoever the entertainment is at the time, while you order your drinks and relax. Next up is the Venue where again, surprisingly there is live music at various times and even, once weekly a karaoke evening. Even in the Broadway Theatre during the shows in the evening there are waiters coming round constantly taking your orders for drinks and bringing them right to your seats while you are watching the amazing West End standard shows on every night. In the day time there is a pool deck bar for drinks while you are lounging around the pool, you have a choice of either going to the bar yourself or just sitting or lying on your sunbed and order your drink from the waiting staff who are constantly walking around serving you. Even on the upper decks, the Veranda at the back of the boat, sorry, I mean ship, on the sunbeds around the mini golf course, around the climbing wall or just about anywhere you can find a space to sit or lie there is a crew member coming around taking your drinks order. Amazing! Then there is the Coffee Ports dotted around the ship where surprisingly they serve coffee and cakes and other bits. Every single person we came across who is there to serve you always has a smile on their face and is forever ready to provide you with whatever your stomach requires at the time. Fantastic! Now the entertainment. All the entertainers on board are well seasoned and experienced performers who are only not on the West End stage or performing in arenas because either they are not bothered to, prefer to be travelling the world on a cruise ship seeing all the sights for free, oh, and getting paid at the same time or maybe they just haven't been in the right place at the right time... yet! The guitarist, saxophonist, pianist and singers around the ship are amazingly talented but, again, (sorry, keep saying this) I must be honest with you all, for me the stars of the entertainment are the Broadway Show Team. They perform a different show every night of the two week cruise, only having one night off a week, so that's 12 different shows they have to learn with precision and perfection, learning the songs, the dances and lines for each different show. At our amateur dramatic society we take about six months to learn and perform one show, let alone 12 shows. My hats off to you guys, and each of the shows are amazing. Well, there are other things I could have added to this but I think it is probably time I went to bed and, basically typing with one hand is taking it's toll on me so I need to rest now. I hope this review hasn't been too long and boring for you but then if it was too long and boring for you then you wouldn't have read that last line so that was probably pointless putting that in but, never mind! See you all on our next cruise! Who knows, someone from Marella might see this and employ me to review one of their other ships. We can but dream! Read Less
Sail Date August 2019
Marella Discovery 16/08/2019 to 23/08/2019 This is our eleventh cruise and the fourth with Tui but first time on the Marella Discovery. Flight from Leeds & Bradford 15.35 was 30 mins late not too bad, landed in Corfu 21.05 ... Read More
Marella Discovery 16/08/2019 to 23/08/2019 This is our eleventh cruise and the fourth with Tui but first time on the Marella Discovery. Flight from Leeds & Bradford 15.35 was 30 mins late not too bad, landed in Corfu 21.05 (19.05 Bst). Corfu airport waiting 45min for luggage then 30min bus ride to port after checking in 15 min walk to ship. Arrived on board at 22.30 and after finding our cabin just had time before safety drill (23.30) to get a drink. Safety drill finished at midnight and this was the fist time we could have a full meal that day. With the late flight we felt that we had lost a day of our holiday and we would now try and get an early morning flight in the future even if we have to travel from a different airport. The cabin outside with sea view (3514) not the largest cabin we have had but room enough for two. With a shower and plenty of wardrobe, cupboard and draw space, the only thing missing was a fridge. (this the first time in sea view cabin as we usually have a balcony) there where two EU plug sockets and two US sockets along with a hair dryer. The cabin stewards did a very good job and got everything we asked for. The food what can I say! not up to the stranded we have had in the past, it did not very that much over the week, the cold meats were the same every day all day, the deserts much the same all week and the main meals not that much choice and not always piping hot. Most of the veg was frozen not fresh. Would recommend getting the premium drinks package if you like good wine and spirts. The ship is now after 24 years looking a bit tired in places. It may be just us, but it didn’t feel a happy ship, even last year on the Marella Spirit which was going out of service at the end of the year (2018) and the crew had not been told where they might be going it felt a much happier ship. The Captain did make his evening announcement’s light-hearted. Read Less
Sail Date August 2019
My husband and I both choose this cruise a year and a half before our wedding as we wanted to get everything set in advanced. Additionally, we also booked the excursions online as soon as they became available. Firstly, this was our ... Read More
My husband and I both choose this cruise a year and a half before our wedding as we wanted to get everything set in advanced. Additionally, we also booked the excursions online as soon as they became available. Firstly, this was our Honeymoon and I started this review mid-way through our cruise as we were so disappointed. We had quite a few issues and as we were only away for 7 days we seemingly had the worst luck possible. We arrived in Naples, Italy via a flight from Gatwick which overall wasn't too bad. The wait for the luggage was around 30 minutes so not a bad wait compared to what we had seen on other reviews. The crew on the ship are delightful and I cannot fault anything here. Everyone is lovely and so accommodating - Jaya, our cabin steward was brilliant and would recommend anyone to say hello if they ever pass by him. The only department I would complain about is the Excursion team. When we were in Dubrovnik no one had any idea who was queuing where and was a nightmare. My husband and I got told to go the wrong way/ into the wrong queue twice and other cruisers were having the same issue. Please, can someone make sure in the future there is a protocol for these members to run by as they had no idea? The food is great, and the a la carte dining experiences (specifically Surf and Turf and also Kora La) was amazing. The specialty restaurants are fabulous and would thoroughly recommend. Now, the massive negatives here are our experience with the port days. We are here only for a week for our first cruise and honeymoon. Just as we had got into our cabin, we had noticed there was an excursion ticket missing. So there were 4 days worth of excursions instead of 5. We had to go to the desk to find out what was going on as no other information was provided, no letters sent etc. When speaking with the excursion team, it turned out that our excursion had been cancelled due to congestion which I cover below. We had also taken out around £500 worth of euros, to be told that the currency on the cruise itself is GBP. No one mentioned this at all which is surprising and also disappointing. If we wanted to change this we'd end up with much less than what we set out with which again is a joke. We ended up using our credit card which was the last thing we wanted to do. Our first port, Messina Sicily was fantastic. We travelled to Mt. Etna and had a great time, no faults here. The port team was lovely and very insightful about our trip. The coach journey to Mt Etna was around 1hr 30mins (or so) however the lady who had done our tour (can't remember her name), was great. Our 2nd port was Drubovnik. Now, this is the excursion that was cancelled - we also were not able to Dock due to "congestion". This meant we had to wait for a tender to pick up and drop off hundreds of people. This was an absolute nightmare and we were not able to get on shore until 5 hours after anchoring. The tenders were also very limited which was above and beyond frustrating. This was at no fault of the cruise however none of the excursion team really knew what they were doing which made things even worse. When we were queuing for the tender after our ticket number finally being called the staff didn't even know what queue we were to get in, it was very disorganized. This meant we had 2 hours before "rush hour" to get back in the cruise. We had next to no time to do anything which is extremely disappointing and a massive waste to a day in a location we really wanted to explore more. The next day, the port was Ancona. My husband and I had booked the picture-perfect bayside duo. Originally when booking we were told we would be heading down to the pebble shores and would be able to take a dip in the fantastic beaches. Oh, how wrong they were, as we didn't even touch the beach. Sirolo was lovely but again after lugging our swimwear around we felt this day wasn't great but was not as bad as the last. The tour guide here was very knowledgeable in regards to the area and provided a better experience, even though we were disappointed as we wanted to go for a swim in such lovely weather. The 4th day, where we were when I started to write this review, is Venice. We were supposed to Dock at 5am, however, it was around 9am and we were still a few miles from shore. There was a power outage in the early hours of the morning which resulted in us both being woken up by several announcements between the hours of 1:30am and 2:40am. This, in turn, meant we did not manage to get to the Dock in time and as Venice operates a time slot functionality - we inevitably missed our slot and we had to wait until midday to dock. This meant our excursion, which was a gondola ride (the 2nd favourite excursion we booked) was cancelled, along with many others from other passengers. The destination desk was absolutely packed so there was no chance of us booking a different excursion. We were however given a cruise card credit of £50 each and of course, our excursion was refunded but the time lost on both this excursion and the other excursion (Dubrovnik) was just a little too much for us and we were overwhelmingly disappointed. On the 5th day, we arrived at Split, where we went onto our last excursion - Krka waterfalls. This was our favorite day and can I just say everything on this day was fantastic. Starting from the coach Journey with the tour guide (Coach 1, can't remember his name unfortunately - the driver was Ivan) down to the Waterfalls and exploring the nature park and then the boat ride back to the coach > then back to the cruise. The tour guide was awesome and hilarious and we're very happy with how this day turned out. The last day was a full day at sea. Unfortunately, this means everyone is up at the crack of dawn to get onto a sunbed where apparently if you leave your towel it is yours for the day. There was a note which mentioned if you leave it for longer than 45 minutes the items will be removed however I noticed some people were covering 2 sunbeds at times to make sure their partner could come back and I also noticed some people coming back to their sunbed for 10 minutes at a time and then leaving for another 30 minutes, cheating the system. This is very disappointing. Similarly, in the whirlpool, it says on the sign 15 minutes at a time however there were people in there for hours, m4eaning my husband and we didn't get a chance to go in there. The pool is nice when hot but very salty so head above water at all times. My husband and I ended up paying something around £3 to watch movies in our cabin as we'd already had enough of walking and trying to find a sunbed over a period of 2 hours (we went to the bar to wait for a further 10-15 minutes). Overall, including the cruise itself, excursions, euros we had taken and the current amount accumulated was around £4500. This is one of our biggest spends but I can certainly say we won't be booking this cruise again due to the disappointments with the excursions. We did, of course, get the canceled excursions refunded but there was no recognition to the fact that our days were wasted and we had to make our own way around with no insight to the locations whatsoever. We understand these things can happen but in our perspective, we had a nightmare on some days that became very stressful on what should have been a relaxing holiday away for a week. Read Less
Sail Date August 2019
This is our 3rd cruise with Tui. 2 on the Celebration and our first on the Marella Dream. Personally I much prefer a smaller more personalised cruise. I am a people person, but even I get overwhelmed by the enormity of some ships!! ... Read More
This is our 3rd cruise with Tui. 2 on the Celebration and our first on the Marella Dream. Personally I much prefer a smaller more personalised cruise. I am a people person, but even I get overwhelmed by the enormity of some ships!! What makes cruising so special is that the vast majority of the staff cannot be faulted. They work hard, are well managed and nothing is too much trouble. Every need you have is treated as important and dealt with without question. Staffs manners are impeccable and you are greeted with a warm smile any time day or night. We spent most of our evenings in Tides, and to our delight Maris and Thomas (Too Intense) had moved from the Celebration to the Dream!! We were not disappointed, what talent!! These wonderful people made our evenings. To see them in Siren's during the day was an added bonus. Not a note out of tune, interaction with the audience both as a professional and as new found friends. The care and love these guys have for the whole team in Tides makes the atmosphere spectacular. Special thanks to Ihim (who can also sing very well) for looking after us each night with a smile and a memory of drinks we like which blew my mind!! Top marks for Orion restaurant, and the daily buffet. Sorrento and Corsica for us were the best stops, sadly disappointed with Scisily as we found the area, rather dirty and uninspiring. I refuse to end on a negative, THANK YOU to all the Marella Dream staff for making our holiday so special. We will definitely be seeing you again. Read Less
Sail Date August 2019
Returned on 17th Aug 2019 from a 7 day cruise on Marella Discovery 2 on its Cosmopolitan Classics Cruise. This was our first cruise and Marella were recommended to us by a relative. Our flight was from Manchester airport scheduled for ... Read More
Returned on 17th Aug 2019 from a 7 day cruise on Marella Discovery 2 on its Cosmopolitan Classics Cruise. This was our first cruise and Marella were recommended to us by a relative. Our flight was from Manchester airport scheduled for 12:50. Up on arrival at Manchester at 09:35 we joined a large queue at the TUI check in desks. There were only 2 desks open for all TUI flights that morning. WE slowly made our way through the queue only for all of us in the queue to be asked to move back whilst other flights took priority. No explanation was given by the TUI staff whose only comment was for us to go downstairs and have a coffee for at least half an hour. We all refused and just stood there beyond the barriers and were told that we had to move as we were blocking the fire exit. No one moved. We were all disgusted by the treatment we received from the TUI staff who did not seem to care or any customer service. We eventually were checked in at about 10:45. The flight was then delayed for approx. 45 minutes with the reason given that the baggage handlers were very slow at loading the aircraft. Manchester Airport is the “pits”. It is undergoing major refurbishment of the terminal 2 but will not be any better as it is still run by the worst management I have come across. It is run by the local Councils and needs to be privatised. Buffet restaurant. The good points – Plenty of choice of food, lovely views from the tables near the windows, plenty of seating/tables which were cleared very quickly by the staff. Drinks were self-service with a good choice. The bad points – Breakfast was the same every day and the bacon and sausages appeared to be very pale and undercooked. The fruit choice was also very limited and this was the only meal of the day that you could obtain a banana. Although there was a choice of food at lunch and dinner menu choices were themed foreign dishes which were cooked in sauces/herbs etc. There was no alternative choice of “plain food” with even the salad section having spices/oils on the lettuce. The fruit choice was very limited being mainly melon and pineapple. The hot “puddings” did not appeal to us as they did not look nice. The cakes were small and did not appear enticing and were the same choice every day. You were expected to use a plastic “glass” for water/ fruit juice. However although these were washed they appeared not to have been rinsed properly and therefor looked dirty and cloudy. They looked to be a health hazard to us and we therefore chose to use glasses instead where available. There is also a snack area on deck 9 where you can obtain what is described as “food on the go”. This consisted of mainly burgers/chips and sandwiches. The area stunk of burnt fat/oil and the sandwiches were the most unappetising that I have ever seen. You can eat in this area but it is directly next to a designated smoking area so you are subjected to cigarette smoke as you eat. Other free restaurants. The good points – 2 to choose from, one of which was sort of a general choice and the other a themed Italian menu. We did not use any of these as I do not eat Italian as I have a pasta allergy and the general themed restaurant menu consisted again of everything being cooked in sauces/herbs etc. Main pool. This was on deck 9. It is a small pool that is filled with filtered seawater. It was extremely busy and people were on sunbeds all around it. There was also a pool bar. There was a constant noise of either loud music or the entertainment team shouting through microphones and organising games. My impression was that it was like Butlin’s on sea but I soon revised this to Pontin’s on sea. It was dreadful. Bars. These were mainly situated on deck 4. They were adequately furnished and appeared OK but in the light of day the upholstery needed a good clean. Bar service was prompt and there was also waiter service. The glasses that drinks were served in were cloudy and appeared dirty. I lost count of the times I had to request a clean glass. There seems to be a problem with the dishwashing as it does not give a good finish to glassware. Although the bars were on deck 4 there were no toilets on this deck. You either had to go down 1 deck or up 2 decks for a toilet. This is very bad design and needs addressing. This is an old ship which was purchased second hand from Royal Caribbean and in my opinion is in need of modernisation and decent planning of facilities. At the end of the cruise all suitcases needed to be placed outside the cabin by 02:00 and cabins had to be vacated by 09:00. This is very bad and appears to be bad customer service. In this day and age with computer technology they should be able to stagger cabin vacation around flight times etc. There is no need for every cabin to be vacated by 09:00. Overall we enjoyed the cruise but would be very wary of booking another one with TUI. They seem to be aiming for the bottom end of the market both price and service wise. If we ever cruise again it will be with a more up market organisation. Read Less
Sail Date August 2019
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