Marella Western Caribbean Cruise Reviews

From booking and all the confusion over flights being changed, seats not booked when paid for, poor after booking service where your passed from pillar to post because we booked by phone, although you are all Tui, shop or messenger don’t want to deal with you. Flight fine, transfer fine, cruise leaves a lot to be desired, ship needs a lot of refurbishment, not nearly enough toilets, always out ...

Thanks but no thanks March 2024 So let's have an honest review rather than one designed for your family to see. Staff are very friendly supervisers are lazy and officers give you lip service. Food is a disgrace apart from nonna's restaurant everything everywhere else is like warm slop. Bacon cooked in chunks in the oven so the middle is uncooked in the marketplace, flysheet around drinks ...

It was our 50th wedding anniversary. We have been on several Marella cruises and find them exceptionally good value. This latest one however was a disaster from the beginning. Embarkation was tedious, worse ever. Our fridge did not work, took three days to fix. Food quality and choice definitely deteriorated compared to previous cruises/ships we have been on. Wondered if due to Marella policy of ...

We chose the advertised Itinerary because having been to the Caribbean before this two week package offered visits to Belize, Cosumei, Guatemala and some other places we had not been to before. After a 2hr 50min outward flight delay (reasons offered were dubiously received by passengers) we arrived on board ship and were told immediately that the Cosumei visit on day 6 was abandoned - nothing ...

Poor food. Poor service. Poor entertainment . Ship not as good as others in Marella Fleet. Not enough staff on bars. Waiters stood around chatting. Waiters telling me it isn't my job to serve on this area. It's not my job to do something about empty water machine. Lack of hygiene. Snack Shack . One member of staff putting fruit juice on back of his hand to taste if it was strong enough. In ...

We are very experienced cruisers aged 67 and 68, this being our 31st cruise, however it was our first with Marella.We picked this cruise for the itinerary and strangely enough the extended port times. We came aboard with limited expectations re food , entertainment, service etc, First of all the stateroom— we had a balcony on deck 7, it was clean,and kept so by the steward. The bed was the most ...

Sailed from Barbados Dec 22nd for a 2 week cruise in an inside cabin, we traveled as a couple in our early 60s, we have cruised before in Feb2019 in the Caribbean on Marella Explorer for 1 week and booked again due to the fact we enjoyed our Feb2019 trip so much, at the time of booking we were told Discovery2 is a new ship ............... what they didn’t add was a new ship to Marella not a “new ...

Just returned from the cruise, so I will start off with the positives. The discovery 2 is a smaller, well maintained ship that have hard working staff that provide a level of service. The itinerary was very good and each port Honduras, Guatemala, Belize and Mexico offered something for everyone. Now the bad and I will start with actually the worse food that I have EVER had on any of the numerous ...

Travelled with a family group for special celebration. The cabin was a Deluxe Balcony Cabin on 7th Deck. Adequate but a bit shabby and in need of refurbishment. Bed and bedding poor and uncomfortable. Small shower room with plastic shower curtain in need of replacement. Cabin staff very helpful. Found food very average. Tried A la Carte steak house but not impressed, especially as the ...

Upon arrival into our cabin we found it was dirty, not clean properly. There were stain marks on the ceiling, carpet, walls and mirror. The door jamb for the bathroom where you place you hand to step in/out was covered in grunge, some looked like dry blood. The main door for the cabin was also covered in this grunge. We complained and they did a cleaning but not to any high standards which ...