Marella Family Cruises Cruise Reviews

Our first cruise and it wont be our last, well organised at Birmingham Airport greeted by the Tui rep given our flight boarding pass suitcases taken from us and not to be seen again until outside our cabin door onboard ship in Barbados, we upgraded from an inside cabin to a Junior Suite with balcony No 8520 we were well pleased, very impressed with the ship it had undergone a major revamp 2022 ...

Went with Marella to the Caribbean because they included Xmas day and New Years Eve which other cruise lines did not. There was chaos at Birmingham Airport as there were two Tui flights flying to Barbados within twenty five minutes of each other, queued over one and half hours to check bags in. Poorly organised. This then caused queues at Security and on top of that flight nearly two hours delay ...

This was our 16th cruise with Thomsom/TUI/Marella and we have been left absolutely disgusted with many aspects of the cruise from start to finish. Our overall summary is that the standard of the Marella cruise has plummeted dramatically in terms of service, cleanliness, food, entertainment and friendliness of staff. We do not intend to travel on a Marella cruise again. The problems we ...

I'm not a snob, far from it, but some of the clientele need to take a long hard look at themselves. Our 6th cruise - RCCL x 4, MSC x 1 Cabin - Outside 7/10 Cabin Stewards 9/10 Main dining room 4/10 Sushi 10/10 Surf & Turf 10/10 Tapas 8/10 Islands 9/10 Bar 11 9/10 - smoked drinks fantastic, staff doing their best but still waiting for them to get to you. Squid & ...

Excellent all round Cruise experience apart from the above issue which I really would like to sort out quickly. However I don't have a contact number for the Smiths and unfortunately they don't have one for us. Any help from people who have also experienced this would be appreciated. In addition TUI can take up to 14 days plus to respond which doesn't help when your swimming in used clothing ...

Me and my husband have just got back from a week's cruise on Marcella Discovery, the Magic of Spain cruise. It was a disaster from start to finish! We flew from Doncaster Sheffield airport and due to a power cut we had to stand in the check in queue for 5 hours. The staff were totally unprepared for this incident and updates were poor. Not a good start! When we arrived on the ship we were ...

We chose TUI because it included their flights to and from Barbados, also we had sailed on this cruise ship a few years ago and had a fairly good cruise. The flight was delayed at Gatwick due to some passengers packing lithium batteries in their hold luggage, all bags had to be off loaded and the offending batteries removed. That caused a delay of well over an hour. The flight was uneventful and ...

Not a 'cheap' cruise £7.5K for 2 weeks for two. Outward trip from MAN was awful delayed over 3 hours, usual efficiency on arrival in Barbados. First impressions of the ship, pretty standard for this level of cruise, public area decor pleasantly contemporary. Usual mix of entertainment, cruise director thinks he is a great singer (he is'nt, leave the singing to the entertainers) and would grab the ...

Having booked with friends we paid £50 each to book cabins on the same deck, but on opposite sides. This was based on the theory that one would always have a pleasant view in ports, sunsets etc. Whilst waiting to board we realised despite this, they put us both on the port side and on decks 6 & 7. On boarding we spoke to “Guest Services” who advised that they never change cabins on day one, so if ...

My wife & I booked this trip at the last minute and can honestly say "WOW!" Although we had to miss Cambodia due to the virus situation we were blessed to have an overnight stay in Vietnam which turned out fantastic for us as it gave us time to see Ho Chi Minh and a trip down Mekong Delta. The staff & crew were fantastic especially the waiters Damoder,David,Dede & Ernesto. The ...