Marella Cruise Reviews for Family to the Canary Islands

This was our 16th cruise with Thomsom/TUI/Marella and we have been left absolutely disgusted with many aspects of the cruise from start to finish. Our overall summary is that the standard of the Marella cruise has plummeted dramatically in terms of service, cleanliness, food, entertainment and friendliness of staff. We do not intend to travel on a Marella cruise again. The problems we ...

I'm not a snob, far from it, but some of the clientele need to take a long hard look at themselves. Our 6th cruise - RCCL x 4, MSC x 1 Cabin - Outside 7/10 Cabin Stewards 9/10 Main dining room 4/10 Sushi 10/10 Surf & Turf 10/10 Tapas 8/10 Islands 9/10 Bar 11 9/10 - smoked drinks fantastic, staff doing their best but still waiting for them to get to you. Squid & ...

Excellent all round Cruise experience apart from the above issue which I really would like to sort out quickly. However I don't have a contact number for the Smiths and unfortunately they don't have one for us. Any help from people who have also experienced this would be appreciated. In addition TUI can take up to 14 days plus to respond which doesn't help when your swimming in used clothing ...

Me and my husband have just got back from a week's cruise on Marcella Discovery, the Magic of Spain cruise. It was a disaster from start to finish! We flew from Doncaster Sheffield airport and due to a power cut we had to stand in the check in queue for 5 hours. The staff were totally unprepared for this incident and updates were poor. Not a good start! When we arrived on the ship we were ...

This was our honeymoon and something neither of us had ever done but due to people in general who had lots of experience cruising we went for it and unfortunately we were very disappointed. We had deluxe cabin 7640, which was at the back of the ship lovely balcony. On arrival there was a very strong smell of sewerage this was reported and after and hour we were told that the cabin had been re ...