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3 Helpful Votes
Sail Date: August 2018
Hi all , myself and my family decided after a lot of mixed feelings to book a cruise and as this was our first we decided to do 1 week cruising and 3 days in a hotel . Let me start by saying that myself and my family were all very ... Read More
Hi all , myself and my family decided after a lot of mixed feelings to book a cruise and as this was our first we decided to do 1 week cruising and 3 days in a hotel . Let me start by saying that myself and my family were all very excited about setting sail for the first time as TUI have a good name in value for money cruises. As it was our first cruise we went with our friends who have been on 3 other Tui cruises and highly recommended them . This is how me and my family rated the Tui Discovery 2. customer service - very poor many staff had the wrong attitude towards paying customers , I had to bite my tongue on more then one occasion, the amount of time spent standing at the bar waiting to get served was incredible, they need more staff. The only staff that were friendly and made me smile were cabin cleaners . Thanks Lino. Food - the island self service restu rant is very poor , the gallery restaurants were hit and miss and not a great choice, glass house wasn't bad but very small portions and only seated a small amount of people , the snack shack food was OK for fast food, not something you would have day in day out . The other restaurants that you pay extra for were all booked up within the first two hours of being on the ship, so we couldn't get in at all. Shops - don't open until 18:30 and are completely rubbish unless you want tobacco or designer items . Pool - this was more like a kitchen sink . Sunbeds - Tui says you can't hold a sunbed for more then an hour if your not present , that's rubbish as people pegged towels to beds and we're gone all day . Very crampt deck area . Glass house pool - nice but couldn't understand why children had to leave the indoor pool by a certain time , it's hot outside and the kids wanted to play in the pool. And here is my biggest gripe with this disappointing ship, Entertainment - without a shadow of a doubt the worse entertainment I have ever experienced on a holiday , either live music ,live music ,live music, dance lessons, or bingo , I expected so much more from a company like TUI. Cruise - never again with Tui. Read Less
3 Helpful Votes
Sail Date: August 2018
It's our 3rd cruise with Tui and afraid to say the worst. Food quality has declined and fights have been delayed. The excursions were poorly managed even from the tui run ones. We only had one tender to shore when we booked but ended ... Read More
It's our 3rd cruise with Tui and afraid to say the worst. Food quality has declined and fights have been delayed. The excursions were poorly managed even from the tui run ones. We only had one tender to shore when we booked but ended up having 2 due to other cruise liners taking our spot. Then delaying our tours We have seen fights on ship which is very unnecessary. Rules such as shorts in the restaurants have been overlooked and people just get away with what they like (hence the fighting and lack of respect towards crew). They are by far the cheapest cruise company we have seen but unfortunately it's still a lot of money to us and we expect better service. Its a shame as we have enjoyed our cruise with Tui in the past but each year they have got gradually worse. Will not be going again with them. Read Less
5 Helpful Votes
Sail Date: October 2017
No sleep for first three night due to noisy mechanical faults in corridor affecting eight cabins in a row, blocked toilets everywhere on board, water coming up through vent in showe least 2 inches deep. Workmen outside cabin for three days ... Read More
No sleep for first three night due to noisy mechanical faults in corridor affecting eight cabins in a row, blocked toilets everywhere on board, water coming up through vent in showe least 2 inches deep. Workmen outside cabin for three days unable to fix the faults. Filthy sunloungers covered in food spilt drinks etc these loungers never wiped over before they was put away. The smell of dirty old fat with poor quality food from the outside Liddo bar, inside the Liddo restaurant was average to poor quality food barely warm daily. The Medusa restaurant average food again not hot. Dirty decking areas from spilt drinks with glasses remaining from two nights before. False advertising and misleading pricing in the on board shop, lipsticks clearly priced direct underneath the item with NO other items in the window at £6.50 but in the shop priced as £16.50, manager uncooperative and rude when this was pointed out. This is only the tip of the iceberg, I have photos to support everything I have stated. This was our very first cruise but we went with my sister who has been on 20 cruises and the second time on this ship, she couldn't believe how standards have fallen and how must smaller the all inclusive package had gotten, all inclusive doesn't mean that at all. There is a definite feeling of TUI (Thompson) crabbing every penny they can and even misleading people to get it. We chose our cabins with 20 cruises worth of experience and paid £47 each more to ensure peace and tranquility, how wrong could we have been. I don't take any medication at all but after three nights with very little sleep I had to result in asking another passenger foe sleeping tablets. The all inclusive package was reduced and difficult to work out with staff making mistakes resulting in passengers being billed. The itinerary was changed from Turkey to Greece disappointed we still chose to go only to have the new itinerary cut short due to late docking or no docking at all in Rhodes, this was due to the tug breakdown. This ship goes for a complete refurbishment in November and quite frankly it is in desperate need of it now, our cabin number was 5022 through to 5038 all suffered the same troubles. Read Less
11 Helpful Votes
Sail Date: August 2017
Very dated boat - probably looked good in the 1980's but not in comparison to modern ships. We paid about £800 a night for this cruise - probably about the same rate as some of London's top hotels. In return got dull, luke-warm, ... Read More
Very dated boat - probably looked good in the 1980's but not in comparison to modern ships. We paid about £800 a night for this cruise - probably about the same rate as some of London's top hotels. In return got dull, luke-warm, very plain food, which we had to fetch ourselves from the buffet. Reception told us not to bother going to the a la carte restaurant - apparently if you wear £150 pair of jeans you aren't as special as someone wearing 2 for a tenner chinos from the Daily Mail special offers page. The board basis was meant to be 'All Inclusive' yet this only entitles you to a 'basic' drinks package - they constantly try to get you to pay £50 to upgrade to a premium package. Not quite All Inclusive then - but I suppose Semi-Inclusive has less sales appeal. Talking of trying to push sales, Thomson has all their staff at it - even the Captain came over the Tannoy at many of the ports trying to flog us bottled water from the ship because it was 'cheaper' than onshore (it wasn't), and advising us to get a Boat Taxi at Venice rather than walking - even though we found out it was only a 30 minute walk. Poolside it was a bit like Butlins at sea with young 'entertainment' hosts trying to enforce fun on the passengers by playing daft games and quizzes that everyone just googles the answers for. Ruined the poolside peace more than anything else. The water in the pool had an interesting grey colour with plenty of dead wasps, empty beer cups and used plasters floating about all day. The boat is also badly sound proofed. We booked a suite cabin which is situated on the deck below the 'Medusa Bar' which has mediocre bands blaring out the same old done-to-death songs at volume 11 through till midnight - I appreciate this isn't that late but we have a 6 and 4 year old who wished to go to sleep at 10pm who kept being disturbed by the bass, wailing, stomping feet and drunken cheering. There was no point asking to be moved cabins as they only have 5 suites and I think they are all on the same deck so we didn't bother. To our amazement, we bumped into a number of guests who were actually returning for the second, third or fourth+ time on this boat! Have people not seen what you can get elsewhere for less money?? Maybe its something to do with the marketing - something I would give Thomsons five stars for - as at every turn they bombard you with 'please come back next year' begging announcements. A summary in two words - Royal Caribbean Read Less
1 Helpful Vote
Sail Date: July 2017
Thompson unfortunately are money first, customer second , we felt very strongly that it was all about squeezing every last penny from you, this was our first cruise and probably our last, The Thompson dream is dated, the food very poor, ... Read More
Thompson unfortunately are money first, customer second , we felt very strongly that it was all about squeezing every last penny from you, this was our first cruise and probably our last, The Thompson dream is dated, the food very poor, you are unable to leave your sun bed for more than 45 mins, if you do your belongings are taken to reception because there are nowhere near enough sun beds, so forget a relaxing lunch, stuff it down and legg it back, excursions are unnecessarily expensive, average £220 per day for a family of 4 , housekeeping staff were lovely, reception staff rude and abrupt, our daughter was injured on the ship by a broken lamp, we went to reception and asked for a plaster and whilst she was dripping blood we were talked through the prices," Buy your own plasters from the shop or pay £47 to open the medical centre" no concern for her what so ever !! , money money money ! On an over priced cruise anyway, I urge you to shop around ! Read Less
1 Helpful Vote
Sail Date: September 2014
My wife and I booked a last minute cruise departing Belfast on Sept 8th with Thomsons on the Celebration ship on a cruise called Ancient Wonders, a very apt name as the ship is nearly ancient and a wonder that it is allowed to sail ... Read More
My wife and I booked a last minute cruise departing Belfast on Sept 8th with Thomsons on the Celebration ship on a cruise called Ancient Wonders, a very apt name as the ship is nearly ancient and a wonder that it is allowed to sail considering the regular outbreaks of norovirus on the ship. We got off to a good start with the flight leaving Belfast at the allotted take off time 7am for the 4.5 hour flight to Dalaman in Turkey. We enjoyed nice flight until it was time to start our descent to land, the plane dropped down very suddenly causing many on board to scream with fear before banking away and climbing again, this happened about 5/6 times before the captain came on the intercom to tell us that he was having problems getting a landing slot due to the amount of air traffic around Dalaman airport, he then advised that if no slot available on the next attempt that he would have to divert to another airport as he was running low on fuel, you can imagine what affect this had on the passengers on board. After another futile attempt he was then forced to fly to Bodrum airport to land and refuel. We eventually landed in Dalaman at 5.30pm, some 4 hours later than planned. We should have been on the ship around 3pm but did not board until almost 8pm, therefore losing any chance to spend some time in Marmaris.we boarded the ship and made our way to the cabin which was pretty much what we had expected. We then made our way to the buffet restaurant as this was the only venue open for dining and were shocked to see that staff were serving the self service food as there were cases of norovirus ongoing and the public were not allowed to serve themselves or even make a cup of tea. This greatly detracted from the enjoyment as there were difficulties due to staff not understanding what customers wanted and long queues developing due to the slowness in serving the food. As the week went on the norovirus became more wide-spread with. Number of passengers becoming infected and in some cases detained in their cabins. Staff were constantly sanitising all areas around the ship including a number of cabins on our deck. By the middle of the week my wife and I began to feel ill and decided to eat & drink as little as possible on the ship for the rest of the holiday, we survived by eating when we went ashore and by buying soft drinks & water etc off the ship, we returned home on Monday 15th and have both had to take time of work due to this illness. Our feeling is that the ship needs to be taken out of commission and to be completely overhauled, sanitised and checked to ensure that the norovirus is eliminated. On second day at sea all the power failed (albeit for a short time) and the Turkish authorities banned the ship from sailing any further until their inspectors had boarded the ship and checked that all was in order re the power supply. A few days before we returned home a number of cabins facing is were flooded, they had to be evacuated, stripped of all beds, carpets etc and satanised. We were delighted when we were able to leave the ship for the journey home.   Read Less
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